2013 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 516 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Jetta model years with reports.
Of the 2013 reports, 12 involved a crash and 3 involved a fire. 10 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Representative owner complaints
516 reports, newest first.
Air bags, Other or unspecified, May 1, 2016
AIRBAG LIGHT/SIGN ON THE DASHBOARD IS ALWAYS ON,CHARGING OUTLET NOT WORKING , VW LET US PAY $189.00 FOR DIAGNOSTIC AND WANT US TO PAY $500.00 FROM THE REFUND FOR THE CLASS ACTION LAWSUIT TO FIX THE AIRBAG PROB. THEY CLAIM IT WAS ELECTRICAL WIRING CHEWED BY RODENTS.
Suspension, Apr 28, 2016
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, AN ABNORMAL SOUND EMITTED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE WHEEL BEARING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.
Power train, Apr 23, 2016
WHEN STARTING TO ACCELERATE, MY JETTA WILL RANDOMLY SHIFT WITH A VERY HARD JERK. TOOK IT TO THE LOCAL VW DEALER HERE IN GERMANY BUT THEY COULD NOT DUPLICATE IT (MY CAR IS US SPEC, BUT WE ARE STATIONED ABROAD). THE SERVICE MANAGER SENT A MESSAGE TO THE ENGINEERS FOR POSSIBLE SOLUTION BUT IT TOOK ANOTHER 6 WEEKS TO GET ADVICE WHICH WAS TO DO A RESET ON THE COMPUTER. THAT DID NOT WORK AS NOW WHEN IT HAPPENS, IT SOMETIMES ACTS AS THOUGH IT IS NOT IN GEAR, RPM'S REV, BUT CAR BARELY MOVES, MAKING IT UNSAFE ON THE ROADWAY. WHEN I PULL OVER, TURN OFF THE ENGINE, AND THEN RESTART IT, IT IS USUALLY FINE AGAIN FOR A LITTLE BIT. BUT BECAUSE IT IS A RANDOM OCCURRENCE AND THEY CANNOT REPLICATE IT, THE TECHNICIANS DO NOT SEE IT AS A PROBLEM.
Power train, Air bags, Service brakes, Apr 14, 2016, crash
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 15 MPH, THE BRAKES FAILED AND THE CONTACT'S VEHICLE REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A CERTIFIED INDEPENDENT MECHANIC AND THE BODY DAMAGE WAS REPAIRED. IN ADDITION, WHEN THE VEHICLE WAS IN PARK OR REVERSE, IT WOULD JERK. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Power train, Apr 8, 2016
WHILE DRIVING WITH A TOTAL OF 26,415 MILES, THE MANUAL TRANSMISSION SUDDENLY FAILED. SPECIFICALLY, AFTER STOPPING IN FRONT OF MY SON'S SCHOOL ON A CITY STREET TO PUT CAR INTO REVERSE TO PARALLEL PARK, THE STICK SHIFT WOULD NOT GO INTO GEAR. I WAS STUCK IN THE ROADWAY AND HAD TO SOLICIT TWO MEN TO PUSH MY CAR TO THE SIDE OF THE ROAD TO AWAIT TOWING TO THE DEALERSHIP UNDER THE 3 YEAR WARRANTY. COME TO FIND OUT VW DOES NOT WARRANTY THE CLUTCH EXCEPT FOR THE SLAVE CYLINDER, AND THUS CONSIDERS ALL OTHER MECHANICAL FAILURE TO BE USER WEAR AND TEAR. I HAVE NOTED MANY JETTA OWNERS ON THE INTERNET COMPLAINING OF THE SAME PROBLEM WITH AS FEW AS 2930 MILES DRIVEN. IN 30 YEARS OF DRIVING A MANUAL TRANSMISSION, THE PAST 13 IN VWS, I HAVE NEVER HAD ANY CLUTCH PROBLEMS, ISSUES, WORK OR REPLACEMENTS. I AM STILL WAITING FOR THEM TO OFFICIALLY "DIAGNOSE" THE PROBLEM AFTER AGREEING TO PAY $500 TO TAKE OUT AND EXAMINE THE TRANSMISSION, AND BEAR THAT COST AND ALL OTHER PARTS/LABOR IF THEY DETERMINE THE CAUSE IS ANYTHING BESIDES THE SLAVE CYLINDER. YET MY PROBLEM IS NOT WITH THE CLUTCH BUT ENGAGING THE STICK INTO GEAR AND THUS UNLIKELY TO BE DIAGNOSED AS THE SLAVE CYLINDER. CLEARLY THERE IS A HISTORY OF SHODDY OR CHEAP CLUTCH PARTS FOR WHICH VW FAILS TO TAKE RESPONSIBILITY AND INSTEAD SHIFTS COSTS ONTO ITS CUSTOMERS CLAIMING USER WEAR AND TEAR. AFTER FAILING PREY TO THE FAULTY SUNROOF PROBLEM IN A PRIOR 2003 GLI AND PAYING TO FIX IT MYSELF AFTER EIGHT YEARS OF DEALER BANDAIDS AND MISSING THE CLASS ACTION LAWSUIT, YOU WOULD THINK I WOULD HAVE LEARNED AND BOUGHT SOMETHING ELSE.
Electrical system, Apr 2, 2016
TAKATA RECALL" AFTER I GOT MY LAST RECALL FIXED THAT DAY WHEN I GOT INTO MY CAR MY LOCKS IN MY CAR STARTED TO LOCK BY THEM SELVES CONTINUOUSLY . WHEN I GOT BACK TO WORK I CALLED THEM AND THEY HAD ME GO BACK TO THE VW DEALERSHIP WHERE THEY LOOKED AT IT WASN'T FOR SURE WHY THIS WAS HAPPENING AND TELL ME TO BRING IT BACK AT A LATER DATE SO THEY CAN LOOK AT IT . IT IT STOP DOING IT AGAIN FOR A WHILE UNTIL IT GOT RAINING AND HUMID . IT SEEMS LIKE IT GETS THIS WAY WHEN IT'S RAINY AND HUMID! THE DOOR LOCKS CONTINUE TO CLICK AS IF I'M PRESSING THEM MYSELF TO UNLOCK/LOCK THE DOORS . I READ ONE OF THE RECALLS ON THE AIRBAG ELECTRICAL RECALL AND WAS WONDERING IF WAS TIED INTO THAT?
Electrical system, Mar 18, 2016
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE HORN FAILED TO SOUND. THE FAILURE OCCURRED INTERMITTENTLY AND BECAME PERMANENT OVER A PERIOD OF TIME. THE FAILURE WAS NOT RELATED TO THE FUSE BOX. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Engine, Mar 11, 2016
I WAS DRIVING ON THE HIGHWAY, ,AND THE GLOW PLUG LIGHT STARTED FLASHING, THEN THE ENGINE LIGHT CAME ON AND I LOST ALL POWER TO THE CAR. I WAS ABLE TO COAST TO THE SHOULDER WITHOUT BEING HIT BY ANOTHER VEHICLE. THE DEALERSHIP FOUND THE INTERCOOLER AND THE CHARGE AIR PRESSURE SENSOR NEEDED REPLACEMENT BECAUSE IT HAD SNOW AND ICE ON IT, AND SHORTED OUT THE SENSOR WHICH IN TURN FRIED ALL THE WIRING. I NOTIFIED VW AS TO THE PROBLEM, THEY TOLD ME DUE TO OUTSIDE INFLUENCE THEY WOULD NOT COVER THIS SERVICE. IT COST $1342.00 FOR THE REPAIR.
Electrical system, Engine, Jan 27, 2016
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START. WHEN THE IGNITION WAS TURNED TO THE OFF POSITION AND BACK TO THE ON POSITION, THE ENGINE STARTED AND STALLED. THE ENGINE RESTARTED AFTER 20 MINUTES. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS MOISTURE IN THE INNER COOLING SYSTEM AND IT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SIX MONTHS LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,796.
Structure, Jan 19, 2016
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE TURNING RIGHT INTO THE DRIVEWAY AT 5 MPH, THE FRONT DRIVER SIDE BUMPER SHATTERED. THE FAILURE OCCURRED DURING SNOWY, INCLEMENT WEATHER AND THERE WAS NO PRESSURE DUE TO THE SNOW ON THE BUMPER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Engine and engine cooling, Jan 19, 2016
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 55 MPH, THE SERVICE IMMEDIATELY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTER COOLER NEEDED TO BE REPLACED WITH A REVISED CHARGE AIR COOLER KIT. THE VEHICLE WAS REPAIRED THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. UPDATED 07/14/16*LJ
Structure, Jan 12, 2016
TAKATA RECALL THE DRIVER SIDE DOOR WAS NOT OPENED. SO, I GO TO PASSENGER SIDE AND OPEN THAT DOOR. AFTER OPENED NOT CLOSED EITHER. THE SUCH AS DOOR PROBLEM CAN FIND FROM OTHER PEOPLE EITHER IN SAME CAR OWNER. AND ALSO, WHEN USING REMOTE TO MAKE LOCK THE DOOR, OTHER DOORS LOCKED BUT THIS DOOR STILL CAN OPEN.
Engine, Jan 7, 2016
1/7/2016.CLEAR MORNING, 25 DEGREES OUT, STARTED VEHICLE, WARMED UP FOR 20 MINUTES BEFORE GETTING READY TO LEAVE. DROVE CAR TO END OF STREET WHEN CAR ENGINE STARTED TO SOUND LIKE IT WAS OUT OF OIL AND IT STALLED. BROUGHT TO LOCAL VW DEALER, WAS TOLD THAT INTERCOOLER CRACKED FROM ICE BUILD UP AND THAT ONE GLOW PLUG WAS DAMAGED AS A CHUNK OF ICE ENTERED ONE ENGINE CYLINDER. WAS QUOTED $1200 DOLLAR REPAIR NOT COVERED BY VW EVEN THOUGH A TSB HAS BEEN IN EFFECT WITH AN IMPROVED INTERCOOLER REPLACMENT. THIS HAS BEEN A PROBLEM WITH VW SINCE THEIR 2009 MODEL YEAR. MY FAMILY ALSO OWNS ANOTHER 2013 VW WITH ONLY 26,000 MILES AND IT HAS EXPERIENCED SIMILAR SYMPTOMS DESCRIBED BY HUNDREDS OF COMPLAINTS ON VW FORUMS OF NOT STARTING OR STALLING WHEN PUT IN GEAR OR AT A STOP LIGHT, POSSIBLE INDICATIONS OF ICING IN THE INTERCOOLER SYSTEM. WAS TOLD FROM THE DEALER THE ONLY WAY THE INTERCOOLER GETS REPLACED UNDER WARRANTY IS AFTER IT FREEZES AND ENGINE DAMAGE OCCURS AND ONLY IF IT OCCURS BEFORE 36,000 MILES. I HAVE READ WHERE ENGINE DAMAGE FROM ICE BUILD UP IN THE TURBO INTERCOOLER SYSTEM HAS COST OWNERS OVER $6000 IN REPAIRS IF OCCURS AFTER THE WARRANTY EXPIRES. THAT MEANS VW OWNERS PAY ROUGHLY 25% OF THE MSRP OF THE VEHICLE IF THE INTERCOOLER ICES UP SIGNIFICANTLY, WHICH THE MANUFACTURER ADMITS COULD RESULT FROM NORMAL OPERATION. READING NUMEROUS COMPLAINTS OF ENGINES KNOWN TO HYDRO-LOCK AT FREEWAY SPEEDS WHEREBY DRIVER LOSE THE ABILITY TO SAFELY OPERATE THE VEHICLE IS A HAZARD THAT ENDANGERS ANYONE NEAR THIS VEHICLE WHEN AN ICE CHUNK STOPS THE ENGINE ABRUPTLY. SINCE THE MANUFACTURER HAS DEVELOPED A COLD WEATHER KIT FOR DEALERS TO INSTALL WITH SPECIFIC PROCEDURES FOR REPAIR IT SHOULD BE CLASSIFIED AS A RECALL WHEN THERE IS NO WARNING IF AND WHEN THE CAR MIGHT STOP RUNNING WHICH COULD RESULT IN DEATH DEPENDING ON WHEN THE INTERCOOLER ICING OCCURS AND THE CAR STOPS MOVING.
Engine, Jan 7, 2016
THE CHECK ENGINE LIGHT CAME ON AT THE SAME TIME THAT THE CAR BEGAN TO SLIP OR HESITATE ESPECIALLY IN LOW GEARS OR WHEN ACCELERATING. OUR 18 YEAR OLD DAUGHTER WAS DRIVING TO WORK WHEN THE VEHICLE WENT FROM OPERATIONAL TO THIS CONDITION. SHORTLY AFTER, THE EPC INDICATOR CAME ON AND THE CAR SLIPPING BECAME MORE OF A JOLT, CAR UNABLE TO ACCELERATE AND IT FELT VERY MUCH LIKE IT WOULD STALL. WE WERE ABLE TO SAFETY GET IT TO THE DEALER FOR SERVICE WHERE WE WERE PROVIDED WITH A 30,000 MILE CHECK UP (CAR HAS 24K MILES) AND WERE TOLD IT WAS JUST AN ELECTRICAL ISSUE, NEEDED A RESET. ENGINE LIGHT CAME BACK ON AS I LEFT THE DEALERSHIP, WITH THE SAME JOLTING AND HESITATION. UPON SECOND VISIT TO THE SERVICE DEPARTMENT, I WAS INFORMED THAT THE THERE WAS A CRACK IN THE IGNITION COIL, CAUSING MISFIRE OF THE SPARK PLUGS.
Seat belts, Jan 6, 2016
AS I WAS DRIVING DOWN THE ROAD, THE SEAT BELT LIGHT CAME ON IN MY DASH. MY SEAT BELT WAS BUCKLED IN. SO I PULLED OVER AND UNBUCKLED MY SEAT BELT AND BUCKLED BACK UP. BUT IT DIDN'T TURN OFF THE SEAT BELT LIGHT. I DID IT FOR A COUPLE MORE TIMES. STILL DIDN'T WORK. I SHUT THE CAR DOWN AND WAITED MOMENTARILY. TURNED IT BACK ON. TRIED BUCKLING BACK UP TO NO LUCK. THE WHOLE CAR RIDE TO WORK HAD A ANNOYING SEAT BELT CHARM. 2013 JETTA GLI WITH 48K MILES.
Electrical system, Dec 23, 2015
MY CAR WAS PARKED. I WAS CHECKING OIL AND FLUIDS WHEN I NOTICED THAT THERE WAS BATTERY ACID CORROSION THROUGHOUT THE ENGINE COMPARTMENT. IT WAS ON THE BATTERY BOX, RADIATOR HOSE, MASTER CYLINDER AND ON THE WIRE TO THE BATTERY. THE BATTERY CONNECTORS AND BATTERY POSTS ARE CLEAN WITH NO CORROSION.
Electrical system, Exterior lighting, Dec 11, 2015, fire
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE VEHICLE SPONTANEOUSLY IGNITED INTO FLAMES. THE FAILURE HAPPENED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL ODOR PRIOR TO THE FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EXTERIOR HEADLIGHTS WERE THE CAUSE OF THE FIRE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Engine, Dec 4, 2015
MASS AIRFLOW SENSOR FAILURE
Power train, Other or unspecified, Engine, Nov 10, 2015
THIS VEHICLE DOESN'T RUN CORRECTLY IT REFUSES TO MOVE WHILE IN DRIVING
Power train, Nov 2, 2015
THE VEHICLE WOULD LOOSE POWER WHILE ACCELERATING, THIS WOULD HAPPEN RANDOMLY AT ANY TIME OR SPEED OF DRIVING WHEN THE THE RPM WOULD HIT 4000, THE CAR WOULD LOVE ALL POWER AND THEN VIOLENTLY JOLT AS THE POWER TO THE ENGINE WOULD KICK BACK IN. THE VOLKSWAGEN VEHICLE WHILE SITTING IN TRAFFIC, AT STOP SIGNS OR RED LIGHTS WOULD LOOSE POWER COMPLETELY. I HAVE TAKEN THE CAR TO TWO DIFFERENT VOLKSWAGEN DEALERSHIPS TO TRY AND GET THE ISSUE RESOLVED AND FOR THE BEST PART OF 6 MONTHS ONE OF THE DEALERSHIPS KEPT TELLING ME THE ISSUE DIDN'T EXIST PURELY BECAUSE THEY COULDN'T REPLICATE IT ENOUGH TO UNDERSTAND WHATS THE ISSUE WAS! I FEARED FOR MY LIFE SOMETIMES DRIVING IT AS IT WOULD CUT OUT AND LOOSE POWER WHILE I WAS CROSSING INTERSECTIONS OR PULLING ACROSS A BUSY FREE WAY, MANY TIMES IT HAPPENED WITH MY CHILDREN IN THE CAR! I EVENTUALLY TOOK IT TO ANOTHER DEALERSHIP WHEN IT GOT SO BAD I COULD REPLICATE IT EVERY TIME I WOULD DRIVE THE VEHICLE, THEY MANAGED TO RESOLVED THE ISSUE FOR ONLY A MONTH BEFORE IT STARTED HAPPENING AGAIN! NOT ITS STARTING TO RECREATE THE WHOLE ISSUES AND MORE OVER AND OVER AGAIN AND NOW 1 YEAR AND 2 MONTHS LATER I'M BACK TO TAKING BACK TO THE DEALERSHIP TO TRY AND RESOLVE ISSUE THEY KEEP TELLING ME THEY CANT RECREATE, THOUGH THEY HAVE FIXED IT TEMPORALLY ONCE BEFORE, SO THEY MUST HAVE IDEA ON WHAT THE ISSUE MUST BE. I HAVE GOT VOLKSWAGEN CORPORATE INVOLVED BUT I CANT HONESTLY SAY THIS IS THE WORST EXPERIENCE I'VE EVER HAD WITH CUSTOMER SERVICE AND A PRODUCT, THE PRODUCT WHICH IN THIS CASE IS A CAR CLEARLY HAS A DEFECT AND VOLKSWAGEN ARE DOING ABSOLUTELY NOTHING TO HELP ME RESOLVE THIS, I FEEL AS THOUGH VOLKSWAGEN DO NOT EVEN BELIEVE I HAVE ISSUE WITH THIS CAR, FOR TWO YEARS AN 2 MONTHS I'VE HAD A CAR THATS SPENT HALF OF ITS LIFE WITH ISSUES AND IN AND OUT THE DEALERSHIP! ALL I WISH TO HAVE IS A SAFE CAR TO DRIVE FOR MY FAMILY AND I,
Electrical system, Oct 29, 2015
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE IGNITION SWITCH FAILED TO TURN AND RELEASE THE KEY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED NOT ALLOWING THE KEY TO BE RELEASE AND WILL NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Electrical system, Oct 26, 2015
DOOR LOCKS GOES BY ITSELF TO OPEN AND CLOSE SEVERAL TIMES DURING DRIVING AND IDLE AT STOP! SOMETIMES WON'T LOCK DRIVERS DOOR EVEN PUSHING LOCK BUTTON
Steering, Oct 19, 2015
PURCHASED CAR 2014, SOON AFTER I NOTICED THE KEY WAS GETTING HARDER AND HARDER TO TURN OR REMOVE. FINALLY I WAS UNABLE TO REMOVE KEY AT ALL. VW REPLACED IGNITION ASSEMBLY AUG 2014. WAS STILL ALWAYS DIFFICULT TO TURN AND REMOVE PROPERLY. MONTH LATER I CALLED FOR THEM TO TAKE NOTE. WAS TOLD IT TAKES TIME FOR IT TO "WORK ITSELF OUT". 13 MONTHS LATER, WARRANTY UP, I TOOK THE CAR BACK VOICING COMPLAINT. THEY AGREED, AND REPLACED SAME PART AGAIN IN SEPT 2015. OCT 2015 IT STILL ACTS UP. WAS TOLD BY SOMEONE IN THE SERVICE PROBLEM THAT IT IS A COMMON PROBLEM.
Fuel system, Diesel, Sep 30, 2015
ON WEDNESDAY SEPTEMBER 23RD AT OR AROUND 3:40 PM, I PULLED INTO AN ARCO FUEL STATION TO TOP OFF MY VEHICLE. I STILL HAD A 1/4 OF A TANK LEFT BUT DECIDED TO FUEL UP ANYWAY. THE VEHICLE TOOK APPROXIMATELY 11 US GAL OF NO. 2 DIESEL FUEL. AFTER FUELING MY VEHICLE, I DROVE OFF THE FUEL STATION. APPROXIMATELY 3/4 OF A MILE AWAY FROM THE FUEL STATION, MY ENGINE STALLED OUT AND THEN THE GLOW PLUG ICON ON MY INSTRUMENT CLUSTER BEGAN TO FLASH. I HAD MY VEHICLE TOWED TO THE NEAREST VW DEALERSHIP SERVICE DEPARTMENT. THE FOLLOWING DAY THE SERVICE TECHNICIAN CONTACTED ME AND INFORMED ME THAT MY HIGH PRESSURE FUEL PUMP(HPFP) HAD FAILED AND THAT IT HAD CONTAMINATED MY ENTIRE FUEL SYSTEM WITH METAL SHAVINGS. THE WAY THE TECHNICIAN EXPLAINED WHAT HAD HAPPENED TO THE FUEL PUMP WAS, "YOUR FUEL PUMP GRENADED", HIS EXACT WORDS.
Other or unspecified, Sep 17, 2015
IGNITION SWITCH: THE KEY HAS GOTTEN STUCK MULTIPLE TIMES IN THE ON POSITION IN OUR 2013 VOLKSWAGEN JETTA IGNITION.. A QUICK WEB SEARCH DEMONSTRATES MY FAMILY IS NOT ALONE IN THIS ISSUE. A CARGURU FORUM DISCUSSION (:HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T41581_DS528745) GOES ON AT LENGTH ABOUT IT. A COMPLAINTS.COM COMMENT ALSO MENTIONS THIS PROBLEM.: (HTTP://WWW.CARCOMPLAINTS.COM/VOLKSWAGEN/JETTA/2012/ACCESSORIES-INTERIOR/IGNITION_SWITCH_PROBLEMS.SHTML) A SIMPLE WEB SEARCH TURNS UP LOTS OF IGNITION SWITCH PROBLEMS IN VW'S. THIS IS A SAFETY HAZARD ESPECIALLY IF YOU CANT GET YOUR KEY TO TURN TO THE OFF POSITION, AND SOME OTHER PART FAILS LIKE THE BRAKES OR THE ACCELERATOR. I URGE THERE TO BE A RECALL. IT SEEMS TO AFFECT MULTIPLE MAKES AND MODELS. ADDITIONALLY THIS SHOULD NOT BE SOMETHING THAT COSTS A CAR OWNER 1000$ + TO FIX.