2013 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 516 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Jetta model years with reports.
Of the 2013 reports, 12 involved a crash and 3 involved a fire. 10 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Representative owner complaints
516 reports, newest first.
Power train, May 6, 2020
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN PARK OR NEUTRAL, THE ENGINE FLUCTUATED BETWEEN ELECTRIC TO GAS AND GAS TO ELECTRIC. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE VOLKSWAGEN BILLINGS (4040 KING AVE W, BILLINGS, MT 59108, (888) 479-2165) WHERE AN UNKNOWN SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MECHATRONIC TRANSMISSION CONTROL UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Electrical system, Apr 7, 2020
WHEN INSERTING KEY AND TURNING TO START IGNITION, THE KEY HAS TO BE WIGGLED A LITTLE BIT TO GET IT TO TURN. ALSO, WHEN TURNING IGNITION OFF IT IS EVEN HARDER TO TURN OFF, YOU HAVE REALLY WIGGLE AND TWIST TO THE POINT WHERE YOU'RE ALMOST FORCING IT TO TURN OFF. THE HEIGHT ADJUSTMENT OF THE STEERING WHEEL AFFECTS HOW HARD IT IS TO TURN ON AND OFF. I ALWAYS HAVE THE CAR PARKED WHEN TURNING ON AND OFF THE IGNITION. IT'S BEEN DOING THIS FOR THE LAST YEAR ABOUT BUT HAS BECOME MORE OFTEN THIS HAPPENS IN THE LAST MONTH.
Power train, Engine, Apr 4, 2020
MY 2013 VW JETTA HYBRID HAS 68000 MILES ON IT AND IT KEEPS STALLING WHILE DRIVING. MULTIPLE TIMES IT STOPPED ON FREEWAY. THERE IS A RECALL FROM VW AND REASON FOR RECALL IS MECHATRONICS UNIT FAILURE. THE FAILURE OF MECHATRONICS UNIT CAUSES LOW TRANSMISSION OIL AND CLUTCH SLIPPAGE BOTH OF WHICH CAN CAUSE DAMAGE TO THE VEHICLE TRANSMISSION. VW SERVICE SAYS THERE IS SOME INTERNAL OIL LEAK AND PROBLEM IS NOT OF MECHATRONIC UNIT AND I HAVE TO PAY FOR REPLACING TRANSMISSION.IAM NOT PROVIDED WITH ANY SPECIFIC DETAILS ON THE TRANSMISSION FAILURE. THEY SAY, "IT'S AN INTERNAL FAILURE", "ITS UNRELATED TO THE MECHATRONICS", AND "THERE ARE CRACKS ON TRANSMISSION". THEY HAVE ALSO SAID THAT THEY WILL NOT REPAIR THE MECHATRONICS UNIT WITHOUT ME REPLACING THE TRANSMISSION BECAUSE THE MECHATRONICS UNIT WOULD HAVE BEEN DAMAGED BECAUSE OF DAMAGED TRANSMISSION. THERE ARE SO MANY PROBLEMS WITH MY VW. VW SERVICE IS NOT GIVING CLEAR PICTURE.WHEN THERE IS RECALL AND MY VEHICLE VIN SHOWS THAT IT HAS MECHATRONIC RECALL WHY IAM ASKED TO PAY FOR TRANSMISSION? VW SERVICE IS REFUSING TO REPAIR MY VEHICLE FOR THE RECALL MECHATRONIC UNIT AND THEY ASK ME TO PAY FOR REPLACING THE TRANSMISSION.
Electrical system, Exterior lighting, Engine, Mar 18, 2020
MY JETTA SE 2013 KEEPS STALLING WHILE DRIVING. IT HAPPENED SINCE I BOUGHT IT AND TOOK IT TO THE DEALERSHIP A COUPLE OF TIMES, AND NOTHING WRONG WAS FOUND. IT HAS HAPPENED A FEW TIMES DURING THE HIGHWAY AND ALMOST HAVE BEEN IN A COUPLE OF DEADLY ACCIDENTS. THIS HAS ALSO HAPPENED WHILE DRIVING IN REGULAR STREETS AT ABOUT 30-40MPH.I HAVE BEEN READING THAT THIS IS A COMMON ISSUE, BUT SO FAR VW HAS NOT DONE ANYTHING ABOUT IT. ALSO, BOTH HEADLIGHTS ARE NOT WORKING ANYMORE. IT SEEMS MIGHT BE AN ISSUE WITH SOME SENSORS, BUT NOTHING THAT THEY HAVE BEEN ABLE TO IDENTIFY.
Power train, Mar 17, 2020
REGARDING RECALL 19V866, THE FAILED PART, MECHATRONICS UNIT, CAUSES LOW TRANSMISSION OIL AND CLUTCH SLIPPAGE BOTH OF WHICH CAN CAUSE DAMAGE TO THE VEHICLE TRANSMISSION. I WAS TOLD BY VW CUSTOMER CARE THAT MY CAR WOULD BE SAFE TO DRIVE WHILE WAITING FOR THE REPAIR. NOW, BOTH MY MECHATRONICS UNIT AND TRANSMISSION HAVE GONE OUT. VW REFUSES TO PROVIDE ME ANY SPECIFIC DETAILS ON THE TRANSMISSION FAILURE. THEY SAY, "IT'S AN INTERNAL FAILURE", "ITS UNRELATED TO THE MECHATRONICS", AND "WE CAN'T TELL YOU EXACTLY WHAT IS WRONG WITH YOUR TRANSMISSION". THEY HAVE ALSO SAID THAT THEY WILL NOT REPAIR THE MECHATRONICS UNIT WITHOUT ME REPAIRING THE TRANSMISSION BECAUSE THE MECHATRONICS UNIT WOULD BE DAMAGED BY THE NOW DAMAGED TRANSMISSION. THE MECHATRONICS SYSTEM CONTROLS THE TRANSMISSION DIRECTLY AND HAS BEEN MIS PROGRAMMED FOR THE LIFE OF MY VEHICLE. THIS INCORRECT PROGRAMMING HAS CAUSED THE MECHATRONICS TO CAUSE PHYSICAL DAMAGE TO THE CLUTCH PLATES IN THE FORM OF CRACKS. THE CRACKS ALLOW TRANSMISSION OIL TO GET TRAPPED WHERE IT IS NOT SUPPOSED TO BE AND LEAVE THE TRANSMISSION LOW ON TRANSMISSION OIL, THOUGH THERE ARE NO OUTWARD ERROR CODES UNTIL THE CAR STARTS TO HAVE PROBLEMS WITH SHIFTING. THAT MEANS MY CAR HAS GONE 162000 MILES AND THE TRANSMISSION HAS BEEN LOW ON TRANSMISSION OIL UNBEKNOWNST TO ME, THE DRIVER OF THE VEHICLE, FOR AN UNKNOWN AMOUNT OF TIME. OVER 1000S OF MILES, IT HAS LIKELY DAMAGED MY TRANSMISSION. ADDITIONALLY, THE DAMAGED CLUTCH PLATES CAN FAIL TO ENGAGE OR SLIP. THIS CAN ALSO CAUSE DAMAGE TO THE TRANSMISSION. NOT TO MENTION THAT THE CLUTCH PLATES ARE DIRECTLY CONNECTED TO SHIFTING, AND IF THEY ARE BEING PHYSICALLY DAMAGED BY THE MIS PROGRAMMING, I DON'T KNOW WHAT THIS HAS DONE TO MY TRANSMISSION. AT THIS TIME, VW HAS REFUSED TO REPAIR MY VEHICLE FOR THE RECALL OR LOOK INTO POSSIBLE DAMAGE TO MY TRANSMISSION.
Other or unspecified, Feb 24, 2020
STILL HAVING ISSUES WITH REMOVING KEY FROM IGNITION WITHOUT HAVING TO VIOLENTLY SHAKE, PUSH AND TURN THE KEY.
Power train, Feb 23, 2020
THE IGNITION WHEN TRYING TO TURN MY VEHICLE OFF IT WILL NOT LET ME I HAVE TO TAKE ABOUT 5 MIN TO FINALLY GET THE KEY TO TURN OFF
Power train, Feb 13, 2020
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN HER SON WAS DRIVING, A RATTLING SOUND WAS HEARD IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE TRANSMISSION WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Power train, Service brakes, Feb 8, 2020
HYBRID MODULE WORK SHOP WARNING. THE CAR HAS NOW POWER BREAKS WHEN THIS HAPPENS. THE CAR UNDER PERFORMS WHEN THE ELECTRIC DRIVE DOES NOT WORK. NO POWER BRAKES ADD TO THE PROBLEMS. MY CAR HAS BEEN REPAIRED 2 TIMES FOR THE SAME PROBLEM. IT A DRIVE ABILITY AND SAFETY ISSUE. VW HAS NOT BEEN HELPFUL WITH A SOLUTION.
Power train, Jan 30, 2020
2013 JETTA HYBRID WITH 74,000 MILES, STARTED TO CYCLE BETWEEN E-MODE AND ENGINE WHEN STOPPED EVERY COUPLE OF SECONDS, WHEN STEPPING ON BRAKE TO STOP, WOULD INITIALLY ACCELERATE FORWARD. ALWAYS COMPLETED REQUIRED MAINTENANCE AT VW DEALER. BROUGHT INTO VW SERVICE AND WAS TOLD THE TRANSMISSION NEEDED REPLACING AND COST WAS $7200. VIN WAS NOT PART OF THE RECALL.
Power train, Jan 24, 2020
COMPLETE LOSS OF DRIVE WHILE DRIVING, CHECK ENGINE LIGHT CAME ON, GEAR INDICATOR FLASHING "D" AND A WRENCH. AFTER MAKING IT TO THE SIDE OF THE ROAD AND TRYING TO GET POWER BACK, THE CAR WOULD NOT START.
Power train, Engine, Fuel/propulsion system, Jan 15, 2020
HYBRID EMOTOR (ELECTRONIC TRACTION MOTOR ) FAILS AT 100K MILES . CAN CAUSE SUDDEN FAILURE AND FIRE. VW DOES NOT CONSIDER THIS PART AS PZEV AND DOES NOT FOLLOW CALIFORNIA PZEV LAW.
Other or unspecified, Jan 15, 2020
I WAS DRIVING TO WORK SOBER, CLEAR WEATHER, WITH NO VEHICLES IN FRONT OF ME ON AN INTERSTATE (WIDE OPEN SPACE), WHEN MY SUNROOF EXPLODED SENDING GLASS EVERYWHERE. IT SOUNDED LIKE A BOMB DETONATED. I PULLED OVER AND NOTICED MY SUNROOF WAS DESTROYED AND WARPED OUTWARD, ALMOST IN A CONCAVE SHAPE. I CALLED THE NEAREST VW DEALERSHIP TO ASK ABOUT RECALLS AND THEY STATED NO, WHILE INSISTING ROAD DEBRIS HIT MY CAR. I KNOW THIS TO BE PATENTLY FALSE AS I HAD NO VEHICLES IN FRONT OF ME AND WAS NOT DISTRACTED. I RESEARCHED A CLASS ACTION LAWSUIT ONLINE WITH MY CAR'S MODEL YEAR BEING VIABLE. I WANT TO REPORT THAT THIS IS INDEED A MAJOR SAFETY HAZARD THAT IS EXPENSIVE WITH A DEDUCTIBLE, RENTAL, MISSED WORK, ETC., AND VW SHOULD BE HELD LIABLE.
Electrical system, Jan 12, 2020
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
Power train, Dec 30, 2019
CAR WOULD SLIP/STALL WHEN ACCELERATING FROM A DEAD STOP. CHECK ENGINE LIGHT CAME ON. THEN CAR WOULD NOT START. DEALERSHIP SAID IT NEEDS A NEW TRANSMISSION ASSEMBLY.
Steering, Electrical system, Other or unspecified, Dec 14, 2019
MY CAR STALLED ON ME 4 TIMES BETWEEN MAY 2018- DECEMBER 2019. WHEN THE CAR STALLS, THE STEERING WHEEL LOCKS AND IT FEELS LIKE THE ENTIRE CAR CEASES TO HAVE POWER. 3 OUT OF 4 TIMES THE CAR WAS IN MOTION. 1 OUT OF 4 TIMES ANOTHER CAR WAS HIT DUE TO THE STALL. IN ANOTHER 1 OUT OF 4 TIMES, THERE WAS ALMOST A LIFE THREATENING ACCIDENT AS THE CAR WAS IN MOTION, THE STEERING WHEEL LOCKED AND I ENDED UP ON THE OPPOSITE SIDE OF THE ROAD OF TRAFFIC. TRANSPORTATION CANADA HAS BEEN NOTIFIED OF THE SAFETY CONCERNS (I AM LOCATED IN TORONTO, ON, CANADA AND ALL INCIDENTS OCCURRED IN TORONTO). VOLKSWAGEN CANNOT DETERMINE THE CAUSE AND HAVE NOT PROVIDED A SOLUTION OR A NORMAL COURSE OF ACTION TO THIS SAFETY CONCERN. I AM PREGNANT NOW AND EVEN MORE CONCERNED. MY CAR WAS BOUGHT BRAND NEW FROM THE DEALERSHIP IN 2013 AND HAS ONLY BEEN SERVICED AT VOLKSWAGEN - IT IS IN VERY GOOD CONDITION BESIDES THIS REOCCURRING SAFETY ISSUE.
Power train, Electrical system, Dec 14, 2019
WHILE MY FIANCE WAS ON WAY TO WORK AT AROUND 6 A.M. SHE STOPPED AT LIGHT WHEN SHE WENT TO GO IT BUCKED A LITTLE THEN STARTED GOING WHEN ALL OF A SUDDEN THE CAR WOULD NOT MOVE IN THE MIDDLE OF TRAFFIC. LUCKILY SOME PEOPLE WHERE AROUND TO HELP HER PUSH IT OUT OF TRAFFIC SHE GOT HOLD OF ME WENT TO HER STARTED CAR BUT WOULD NOT MOVE CALLED TOW TRUCK HAD IT TOWED TO VW DEALER WHERE SHE HAD PURCHASED IT AND HAS ALWAYS HAD HER SERVICE DONE. WHILE WAITING FOR SERVICE TO CALL I DID SOME INVESTIGATION ON COMPUTER AND WHAT DO YOU THINK I FOUND YEP SO MANY COMPLAINTS WITH SAME PROBLEM. SO WHEN THE CALL CAME FROM THEM WAS TOLD FEW THINGS WRONG THE ELECTRIC MOTOR WAS DEAD BUT HE SAID THE GOOD NEWS IT IS COVERED BY THE HYBRID WARRANTY THEN I SAID OK WHATS THE BAD NEWS WAS TOLD TRANSMISSION NEEDED TO BE REPLACED, I SAID TO THE GENTLEMAN THAT VW NEW ABOUT THIS AND THEY JUST WAIT AND PRAY THE WARRANTY RUNS OUT. I REFUSE TO PAY $7700 TO FIX IT PURCHASED CAR IN 2015 WITH ALMOST 14000 MILES IN ALL THAT TIME SHE WHEN THIS HAPPENED SHE HAD A TOTAL OF 59000 MILES. VW NEW THEY HAD PROBLEM DID RECALL FOR A FEW BUT FROM WHAT I READ THAT DOES NOT FIX THE CORROSION THAT HAS ALREADY HAPPENED SHAME ON THEM AND THE DEALERS THAT SOLD THEM. THESE DEALERS NEED TO COMPLAIN TO VW ON BEHALF OF THERE CUSTOMERS WHO CAME THEM IN GOOD FAITH AND A FIST FULL OF MONEY.
Power train, Electrical system, Engine, Nov 22, 2019
FOR THE LAST 30,000 MILES MY VEHICLE HAS SPORADICALLY STALLED OUT OR SHUDDERED HEAVILY AS IF IT WAS ABOUT TO STALL WHILE DRIVING AT LOW SPEEDS OR ACCELERATING. THIS MONTH HOWEVER, MY VEHICLE STALLED OUT AND COMPLETELY LOST POWER FOR A FEW SECONDS WHILE DRIVING AT LOW SPEED IN HEAVY TRAFFIC ON THE INTERSTATE. EACH TIME I WAS DRIVING STRAIGHT AND NOT TURNING WAS INVOLVED. MY TRANSMISSION HAS BEEN REPLACED TWICE AND EACH TIME THIS DID NOT SOLVED THE ISSUE. THESE INCIDENTS KEEP INCREASING IN SEVERITY AND OCCUR RANDOMLY SO I DO NOT KNOW WHEN TO EXPECT. I FEEL UNSAFE WHEN THESE INSTANCES OCCUR.
Steering, Electrical system, Nov 6, 2019
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT SHE HAD TO AGGRESSIVELY INSERT AND REMOVE THE KEY FROM THE IGNITION SWITCH IN ORDER TO START AND TURN OFF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Steering, Power train, Electrical system, Nov 4, 2019
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A NOTIFICATION IN THE MAIL PER NHTSA CAMPAIGN NUMBER: 19V615000( ELECTRICAL SYSTEM, STEERING). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT CALLED NHTSA AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE TIRE WARNING INDICATOR ILLUMINATED. ALSO, THE VEHICLE MADE HARD SHIFTS WHILE DRIVING AT VARIOUS SPEEDS. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Electrical system, Oct 25, 2019
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT CALLED NHTSA AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Electrical system, Oct 25, 2019
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V615000(ELECTRICAL SYSTEM, STEERING). THE CONTACT TOOK THE VEHICLE BACK FROM WHERE IT WAS PURCHASED AND WAS INFORMED THAT AN AUTHORIZED VOLKSWAGEN DEALER NEEDED TO BE CONTACTED. THE CONTACT CALLED NHTSA FOR FURTHER ASSISTANCE AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE TO SERVICE THE RECALL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Latches/locks/linkages, Oct 22, 2019
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DOORS LOCKED AND UNLOCKED AUTOMATICALLY AT EVERY STOP. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH AT 561-935-4490 (LOCATED AT 3001 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Power train, Oct 17, 2019
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE OPERATING THE VEHICLE, THE DIRECT SHIFT GEAR WARNING INDICATOR INTERMITTENTLY ILLUMINATED, WHICH MEANT THAT THE TRANSMISSION OVERHEATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. FOX VALLEY VOLKSWAGEN ST. CHARLES (4050 EAST MAIN ST, ST. CHARLES, IL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
Steering, Electrical system, Oct 15, 2019
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THE CONTACT CALLED VOLKSWAGEN OF PANAMA CITY (LOCATED AT 3605 E 15TH ST, PANAMA CITY, FL 32404, (850) 763-5495) AND INFORMED THEM OF THE FAILURE. THE CONTACT DISCOVERED THAT THE VIN WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.