2014 Volkswagen Jetta
Problems, recalls and owner-reported issues
Engine is the leading concern among 386 owner complaints filed for this model year. This is the 12th highest complaint count among 26 Jetta model years with reports.
Of the 2014 reports, 20 involved a crash and 2 involved a fire. 18 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, fuel railJan 23, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2014-2015 Jetta vehicles manufactured March 28, 2014, to November 24, 2014, 2014-2015 Passat vehicles manufactured April 7, 2014, to November 18, 2014, 2015 Golf and GTI vehicles manufactured July 1, 2014, to November 20, 2014, and 2014-2015 Beetle and Beetle Convertible vehicles manufactured March 31, 2014, to November 27, 2014. A sealing cap at the fuel rail may fail, allowing fuel to leak into the engine compartment.
A fuel leak, in the presence of an ignition source, can result in a vehicle fire.
Volkswagen will notify owners, and dealers will replace the fuel rails with new parts, free of charge. The recall began February 6, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 24BL. Note: This recall expands and supersedes recall 14V-809 (Volkswagen recall number 24Bi) and only affects vehicles not previously repaired under that campaign.
Campaign 15V028000 on NHTSA.gov
Power train, automatic transmission, cooling unit and linesApr 15, 2014
Volkswagen of America, Inc. (Volkswagen) is recalling certain model year 2014 Jetta, Beetle, Beetle Convertible, and Passat vehicles equipped with a 1.8T engine and torque converter automatic transmission. In the affected vehicles, the O-ring seals between the oil cooler and the transmission may leak fluid.
The leaking transmission fluid could contact a hot surface and result in a vehicle fire.
Volkswagen will notify owners, and dealers will replace the O-ring seals in the transmission oil cooler, free of charge. The recall is expected to begin on April 16, 2014. Owners may contact Volkswagen at 1-800-822-8987. Volkswagen's number for this recall is 38B9/9V.
Campaign 14V182000 on NHTSA.gov
Representative owner complaints
386 reports, newest first.
Other or unspecified, Dec 19, 2016
HEATING FOR CAR CABIN. MY CAR IS A 2014 AND THIS YEAR IN THE MIDDLE OF WINTER IN CHICAGO. MY HEATER GAVE OUT. I HAVE NO HEAT. THERE IS A RECALL FOR THE SAME DEFAULT PART ON THE VW PASSAT TDI BUT NOT FOR THE VW JETTA TDI, EVEN THOUGHT THE PROBLEM AND THE SOLUTION ARE THE EXACT SAME.
Power train, Vehicle speed control, Engine, Dec 16, 2016
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS DRIVING SLUGGISH AND WAS SLOW TO ACCELERATE IN ANY GEAR. IN ADDITION, VARIOUS WARNING INDICATORS ILLUMINATED. THE CONTACT WAS NOT ABLE TO DRIVE OVER A CERTAIN RATE OF SPEED. THE VEHICLE DRASTICALLY DROVE SLOWLY AND THEN RACED INTO THIRD GEAR. THE DEALER DIAGNOSED THAT THE FUEL INJECTION MAY BE AT FAULT, BUT PROVIDED NO SPECIFIC DIAGNOSIS. THE FAILURE CONTINUED. THE DEALER STATED THAT THE O-RING NEEDED TO BE REPLACED. IF THAT DID NOT PROVIDE A SOLUTION, THE TRANSMISSION MAY NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Power train, Nov 21, 2016
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS UNDERGOING MAINTENANCE, THE TECHNICIAN DIAGNOSED THAT THE BOLT THAT CONNECTED TO THE TRANSMISSION WAS LEAKING FLUID. THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 81,600.
Electrical system, Nov 14, 2016
FAULTY IGNITION SWITCH. LOCKS ON THE "ON" OR "OFF" POSITION.WHEN THE VEHICLE IS STATIONARY IT IS HARD TO TURN IT ON OR OFF BECAUSE IT LOCKS.
Exterior lighting, Oct 12, 2016
THE LOW BEAMS KEEP BURNING OUT. I REPLACED THEM AND THEY WORKED FINE. LAST TIME I WENT TO REPLACE THE PASSENGER SIDE LOW BEAM THE BULB WASN'T BURNED OUT. CHANGED IT OUT ANYWAY BUT THE PASSENGER SIDE LOWBEAM STILL WON'T COME ON. I'VE CHANGED THE BULBS 4 TIMES IN THIS CAR ALREADY.
Other or unspecified, Oct 9, 2016
VEHICLE IN MOTION, ONE OCCURRENCE ON CITY STREET W/BRAKING AND ONE OCCURRENCE ON HIGHWAY, NO BRAKING WITH LARGE BUMP, NO TURNS, ALL 4 DOOR LOCKS UNLOCKED SIMULTANEOUSLY AND DOORS OPENED. DEALER COULD NOT FIND FAULT CODES OR HAVE THIS HAPPEN WHEN THEY DROVE THE CAR. VW POSITION IS THAT "THIS IS NOT POSSIBLE". NO REPAIRS WERE MADE. THERE IS NO DOCUMENTATION & THERE IS NO PROOF, BUT IT DID HAPPEN TWICE SINCE CAR WAS PURCHASED NEW IN JUNE 2014.
Power train, Other or unspecified, Sep 23, 2016
MY JETTA HAS BEEN LEAKING TRANSMISSION FLUID. I WAS SEARCHING TO SEE WHAT GEAR OIL IS NEEDED FOR MY CAR AS I WOULD LIKE TO FILL IT BACK UP TO THE APPROPRIATE LEVEL AND A RECALL SHOWED UP ABOUT AN O-RING BETWEEN THE TRANSMISSION AND THE OIL COOLER. MY CAR WAS NOT LISTED IN THIS RECALL, HOWEVER MY CAR IS STILL LEAKING TRANSMISSION FLUID AT THIS TIME. ON ANOTHER SUBJECT MY FUEL PUMP SEEMS TO RUN FOR AWHILE AFTER I SHUT THE CAR OFF. I TOOK IT TO A VW DEALERSHIP AND THEY STATED IT WAS FINE. STILL A BIT OF A WORRY AS SOMETIMES IT RUNS FOR UP TO 3 MINUTES AFTER.
Engine, Sep 19, 2016
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE EPC WARNING INDICATOR ILLUMINATED. SHORTLY AFTER, THERE WAS A DRASTIC REDUCTION IN SPEED EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER AND THEY REPLACED AN INTERNAL PART WITHIN THE TURBO ENGINE ASSEMBLY. TWO WEEKS LATER, THE INDICATOR ILLUMINATED AGAIN AND THERE WAS A DRASTIC REDUCTION IN SPEED. THE VEHICLE WAS TOWED BACK TO THE DEALER FOR FURTHER INSPECTION. THE DEALER WAS UNABLE TO PROVIDE A SOLUTION. THE MANUFACTURER WAS TO ESCALATE THE CONCERN AND RESPOND BACK TO THE CONTACT TO DETERMINE A REPAIR REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Air bags, Sep 14, 2016
UPON STARTING THE CAR IT SUDDENLY BEGAN ILLUMINATED FIVE (5) WARNING LIGHTS WITHIN THE INSTRUMENT CLUSTER: TIRE PRESSURE MONITORING SYSTEM, ANTI-SLIP REGULATION, AUTOMATIC BRAKE SYSTEM MALFUNCTION, PROBLEM WITH STEERING, AND AIRBAG AND SAFETY BELT PRETENSIONER SYSTEM MALFUNCTION. THE CAR WAS IMMEDIATELY DRIVEN TO THE DEALER. FROM THESE WARNINGS, NAPLETON'S OF ORLANDO SURMISED THE PROBLEM TO BE A DEFECTIVE LEFT/REAR WHEEL SPEED SENSOR!? I DECLINED ANY WORK AND TOOK MY DOUBTS TO VOLKSWAGEN CUSTOMER CARE. AFTER CUSTOMER CARE INVOLVED DAVID MAUS VOLKSWAGEN OF ORLANDO (ANOTHER VW DEALER IN TOWN?) - THE FEEDBACK GIVEN WAS THAT YES, THE WHEEL SPEED SENSOR CAN GENERATE THESE 5-WARNINGS. UNBEKNOWNST TO ME I LEARNED THAT IF MY AIR BAG WARNING IS ILLUMINATED THAT THE AIR BAGS ARE DISABLED. I WAS NOT ADVISED OF THIS AT THE TIME I LEFT THE DEALER. NEVERTHELESS, I FEEL THAT THE WARNINGS & INDICATORS SYSTEMS NEEDS A WARNING INDICATOR FOR WHEEL SPEED SENSORS!? MOREOVER, THIS WARNING SYSTEM IS MISLEADING AND CREATES A POTENTIAL FOR DEATH OR INJURY TO THE UNSUSPECTING MOTORIST THAT IS LED TO BELIEVE THAT THE REAL PROBLEM HAS NOTHING TO DO WITH THE 5-IDIOT LIGHTS ILLUMINATED ON THE DASHBOARD! I FIND THE 5-LIGHT EVENT CORRELATION TO BE DECEPTIVE AND DEMANDING OF DOUBT. MY EXPECTATION IS FOR A RECALL AND VW TO FIX THE WARNING SYSTEM. A FIX TO A CRITICAL SENSOR LOCATED DOWN AT THE WHEEL LEVEL NEEDS IMPROVEMENT. INCIDENTALLY, ONLY AFTER MY CUSTOMER CARE EXCALLATION DID VOLKSWAGEN AGREE TO PAY 100% PARTS AND LABOR. APPARENTLY, AFTER THE REPLACEMENT OF THE LEFT/REAR WHEEL SPEED SENSOR, THE WARNING LIGHTS ARE OFF AND THE CAR APPEARS TO BE OPERATING NORMALLY.
Power train, Aug 18, 2016
I PURCHASED MY VEHICLE BRAND NEW IN JUNE 2014 AND I'VE KEPT UP WITH ALL ROUTINE MAINTENANCE TO DATE. I DRIVE AN AVERAGE 30 MILES PER DAY DURING THE WORK WEEK AND TRAVEL UP TO 140 MILES EVERY TWO WEEKS OR SO FOR CUSTODIAL EXCHANGES. THIS PAST WEEKEND (AUGUST 13, 2016), WHILE AT A ROUTINE PIT STOP FOR GAS MY VEHICLE'S TRANSMISSION GAVE OUT. I HAD PARKED AT THE GAS STATION RIGHT OFF THE HIGHWAY. WHEN I WENT TO RESTART MY VEHICLE IT WOULDN'T MOVE. THE VEHICLE WOULD START AND SHIFT INTO DRIVE, BUT THE WHEELS RESPONDED AS IF IT WERE IN NEUTRAL. THERE WAS A RECALL FOR THIS ISSUE BACK IN 2013 WHEN THE VW JETTA WENT ON THE MARKET, BUT THE RECALL DID NOT INVOLVE MY VIN. THE RECALL WAS NOT DISCLOSED TO ME AT THE TIME I PURCHASED THE VEHICLE, NOR WAS I EVER NOTIFIED OF IT BEING A POTENTIAL ISSUE. I FOUND OUT THE HARD WAY WHEN I WAS LEFT STRANDED 70 MILES FROM HOME AND 45 MILES FROM THE NEAREST VW DEALERSHIP. MY RESEARCHED TURNED UP THIS STATEMENT: "AN ELECTRIC MALFUNCTION COULD OCCUR IN THE GEARBOX POWER SUPPLY BASED ON THE SYNTHETIC GEARBOX OIL IF THE VEHICLE IS SUBJECT TO A HOT AND HUMID CLIMATE, COUPLED WITH A HIGH PROPORTION OF STOP-AND-GO DRIVING," SAID MARK GILLIES, A VOLKSWAGEN OF AMERICA SPOKESMAN, IN A PHONE CONVERSATION. "THE CAR WORKS, BUT YOU LOSE DRIVE." MY VEHICLE HAS 51,850 MILES ON IT, SO IT WAS COVERED UNDER VW'S 5YR-60K WARRANTY. IT'S BEEN SITTING AT THE VW DEALERSHIP FOR 3 DAYS WHILE THEY COORDINATE ON REPLACING THE DEFECTIVE POWER TRAIN. THE REMAINING ESTIMATED TIME FOR REPLACEMENT IS 2-3 DAYS. I LIVE IN AUSTIN, TX WHERE HOT, HUMID, AND STOP-AND-GO ARE A ROUTINE PART OF LIFE.
Other or unspecified, Aug 11, 2016
THE KEY CONSTANTLY GETS STUCK IN THE ON POSITION AND I CANNOT TURN OFF THE VEHICLE.
Other or unspecified, Jul 30, 2016
THE HORN STOPPED WORKING FROM ONE DAY TO THE NEXT DAY. WE WERE DRIVING ON FRIDAY AND USED THE HORN ON THE ROAD AND SATURDAY IN THE DRIVEWAY I HONKED THE HORN AT MY WIFE AND IT DID NOT WORK. I ALSO NOTICED THAT WHEN WE SET THE CAR ALARM ON SATURDAY THE HORN WOULD NOT WORK.
Electrical system, Seats, Fuel/propulsion system, Jul 18, 2016, crash
CAR CONTINUES TO LEAK, TIRE SENSOR ALWAYS ON DOESN'T GO AWAY, SINCE THE BEGINNING OF LEASE TERMS, ALL THE ABOVE MENTIONED IS CONSISTENT, WHILE VEHICLE IS STATIONARY, IN MOTION, ON STREET OR ON A HIGHWAY. FURTHER, THE SAME OCCURS WITH ANY TURN.
Electrical system, Engine, Jul 8, 2016
ONE DAY I WAS PULLING OUT OF A PARKING LOT ONTO A SMALL STREET WITH A SLIGHT HILL. FELT LIKE THE CAR WAS STALLING BUT I THOUGHT MAYBE I DIDN'T PRESS ON THE GAS HARD ENOUGH. THE CAR ROLLED SLIGHTLY BACKWARDS UNTIL I HIT THE BRAKES. I TRIED PRESSING THE GAS HARDER. NEXT THING I KNEW, THE ENGINE WAS OFF AND BATTERY WARNING LIGHT CAME ON. A COUPLE OF OTHER LIGHTS CAME ON AS WELL, BUT THOSE COME ON AND THEN GO OFF OFTEN SO I DON'T KNOW WHAT TO MAKE OF THAT. THE NEXT DAY I WAS DRIVING DOWN THE ROAD AND AS I SLOWED DOWN WITH TRAFFIC APPROACHING STOP LIGHT THE VEHICLE STARTED TO SHAKE AS IF IT WAS TRYING TO QUIT ON ME. I PULLED OVER INTO A BANK PARKING LOT TO STOP AND RESTART THE CAR. ANOTHER LIGHT CAME ON BUT IT IS OFF NOW. I'M WORRIED THAT THIS WILL HAPPEN AGAIN AND RESULT IN AN ACCIDENT. NOT SURE WHAT IS WRONG OR IF THE VEHICLE IS SAFE TO DRIVE.
Seat belts, Jun 22, 2016
WEEK OF APRIL 3RD 2016 (APPROX THU APR 7TH) MY 17 YEAR OLD SON EXPRESSED CONCERN THAT THE PASSENGER SIDE, REAR SEAT BELT BUCKLE WOULD NO LONGER SLIDE DOWN THE SEAT BELT BECAUSE IT WAS GETTING CAUGHT AT A TORN SPOT ON THE SEAT BELT THAT WAS NOW BEGINNING TO FRAY. WE COULD NOT USE THE SEAT BELT THE WAY THAT IT WAS SO HE SAT ON THE OTHER SIDE TO GET HOME. ...UPDATED 08/31/16 *BF WE OBSERVED THE SEAT BELT AND NOTED THAT IT WAS SEVERELY FRAYED APPROX OF AN INCH INTO THE EDGE OF THE SEAT BELT. THE NYLON WEBBING WAS BUNCHING UP AND NOT ALLOWING THE BUCKLE TO SLIDE DOWN THE SEAT BELT. MY FIRST ASSUMPTION WAS THAT THE SEAT BELT GOT SLAMMED IN THE DOOR AND MAY HAVE CUT IT ALLOWING THE SEAT BELT TO START TO FRAY. THINKING THIS WAS THE CASE WE DECIDED TO TRIM THE FRAYED FIBERS FROM THE BELT AND USE AN IRON TO SEAL THE AREA BY HEATING IT. THIS WORKED WELL AND ALLOWED US TO CONTINUE TO USE THE SEAT BELT BUT UPON FURTHER EXAMINATION WE NOTICED THAT THE FRAYED AREA WAS EXACTLY WHERE THE BELT STOPS IN THE OPENING IN THE REAR DASH, EXACTLY!. WE LOOKED AT THE OTHER TWO BELTS, REAR CENTER, AND REAR DRIVERS SIDE AND NOTICED THE SAME FRAYING OCCURRING IN VARYING DEGREES OF DAMAGE, IN THE EXACT SAME LOCATIONS, RIGHT WHERE THE SEAT BELT STOPS IN THE OPENING IN THE REAR DASH, THE EXACT SAME SPOT!..I CALLED THE DEALERSHIP, THELEN IN BAYCITY, MI TO ASK THEM TO LOOK AT THE SEAT BELTS WHILE THE CAR WAS IN FOR ITS 30,000 MILE SCHEDULED OIL CHANGE. I BROUGHT THE CAR IN ON APRIL 29TH 2016.THE DEALERSHIP FOUND ADDITIONAL MAINTENANCE THAT NEEDED TO BE DONE AND TOLD ME THAT I WOULD HAVE TO LEAVE THE CAR AND THAT THEY WOULD HAVE TO ELEVATE THE SEAT BELT ISSUE TO THE REGIONAL VOLKSWAGEN REP. I AGREED TO LEAVE THE CAR. I RETURNED TO PICK UP THE CAR AND WAS TOLD THE SEAT BELT DEFECT WOULD NOT BE COVERED BY VW. I APPEALED TO VW CUSTOMER SERVICE AND BBB AUOTLINE BUT HAVE BEEN DECLINED EACH TIME. ...UPDATED 08/30/16 *BF VIN NUMBER IS INVALID UPDATED 6/20/18*JB
Exterior lighting, Mar 29, 2016
BOUGHT USED CAR IN SEPTEMBER 2015 HAVE HAD TO REPLACE LOW BEAMS MULTIPLE TIME. DRIVER SIDE LOW BEAM REPLACED ONCE. PASSENGER SIDE LOW BEAM HAVE REPLACED 3 TIMES. I HAVE SEEN OTHER JETTA'S WITH THE SAME PROBLEM
Structure, Feb 8, 2016
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE CHANGING THE FRONT DRIVERS SIDE TIRE, THE FRAME DETACHED FROM THE JACK. THE CONTACT STATED THAT HE PLACED THE JACK IN THE PROPER POSITION ACCORDING TO THE OWNERS MANUAL. THE CONTACT STATED THAT THE DESIGNED PLACE TO PLACE THE JACK WAS NOT STRONG ENOUGH TO JACK THE VEHICLE. THE MANUFACTURER NOR DEALER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 47,000.
Air bags, Feb 1, 2016, crash
FORCED OFF ROAD BY ANOTHER DRIVER, HIT POLE AND MY FACE HIT STEERING WHEEL AND HEAD SHATTERED WINDSHIELD CAUSING SEVERE CONCUSSION, CUTS/BRUISES AND NECK ISSUES.
Engine, Jan 27, 2016
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE BEGAN TO HESITATE AND THE VEHICLE STALLED. THE CONTACT PARKED, TURNED OFF, AND RESTARTED THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE AIR FLAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, WHEN DRIVING IN COLD INCLEMENT WEATHER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN SENSOR WAS FROZEN. THE VEHICLE WAS NOT REPAIRED. THE CHECK ENGINE WARNING LIGHT AND THE GLOW PLUG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT NOTIFIED THE MANUFACTURER WHO ADVISED THE CONTACT NOT TO DRIVE THE VEHICLE. THE FAILURE MILEAGE WAS 21,758.
Engine, Jan 25, 2016
AT 60MPH VEHICLE LOST POWER ON HIGHWAY AND ULTIMATELY STALLED OUT. IT RESTARTED 6 TIMES BUT NOT ENOUGH POWER TO MOVE AND STALLED IN APPROX 20 SECONDS. IT ACTED LIKE A FLOOD OUT SITUATION. NO THROTTLE RESPONSE. IT JUST CHUGGED AND DIED. JAN 24, 2016 33 DEGREES. 37,000 MILES. AFTER A NUMBER OF TRIES AND STALLS FINALLY STARTED UP AFTER 45 MINUTES....SO FAR HAS CONTINUED TO RUN FINE. 2/3 FULL TANK OF DIESEL.
Exterior lighting, Jan 19, 2016
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS AND MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 35,999.
Visibility/wiper, Jan 12, 2016
WHEN I DRIVE THE CAR IN COLD, SNOWY WEATHER THE WINDSHIELD WIPER FLUID WILL NOT WORK AND THE WIPER BLADES WILL FREEZE TO THE WINDSHIELD (WHILE MOVING) WHEN THE DEFROSTER IS ON HIGH HEAT. THE WIPER FLUID I USE IS DESIGNED NOT TO FREEZE. THIS RESULTED ON NO VISIBILITY DUE TO THE DEICING AGENT THAT WAS USED ON THE ROADS STICKING TO MY WINDOW. I HAD TO EXIT AND DRIVE OFF THE FREEWAY WITH MY HEAD OUT THE WINDOW AND MY VISIBILITY WAS SEVERELY LIMITED. I ALMOST HIT THE RAIL AND THE WALLS INSIDE A TUNNEL UNTIL I COULD EXIT BECAUSE I COULD NOT SEE.
Other or unspecified, Jan 12, 2016
MOON ROOF FRONT PANEL IS SHATTERED IT WAS IN THE GARAGE OVERNIGHT AND I LOOKED UP WHEN PULLING OUT AND THOUGHT OH THERE IS FRONT ON IT SO I TOUCHED IT . IT FELT LIKE PAPER I GOT OUT OF THE CAR AND IT'S ALL CRUSHED.
Engine, Dec 6, 2015
I WAS DRIVING MY 2014 JETTA SE (14 MONTHS AGO 13658 MILES ON THE CAR) ON NOVEMBER 25, 2015, WHEN IT COMPLETELY STOPPED ON HIGHWAY 101 IN CALIFORNIA AT 4 PM ON THE DAY BEFORE THANKSGIVING. I WAS AT A COMPLETE STOP WHEN THE ENGINE TURNED OFF. I TURNED OFF MY CAR AND RESTARTED IT AND THE ENGINE WAS SHAKING BADLY (FROM SIDE TO SIDE) AND THE MORE I DROVE THE CAR THE MORE LIGHTS STARTED TURNING ON. I WAS STUCK IN MAJOR HOLIDAY TRAFFIC AND ALMOST GOT HIT ON NUMEROUS OCCASIONS AND GOT HONKED AT MULTIPLE TIMES BECAUSE I WAS UNABLE TO KEEP UP IN TRAFFIC DUE TO THE VIOLENT SHAKING OF THE VEHICLE. GOING ABOVE 25 MILES AN HOUR CAUSED THE CAR TO MAKE A LOUD NOISE AND SHAKE EVEN MORE VIGOROUSLY, MAKING IT IMPOSSIBLE AND DANGEROUS TO DRIVE. THE FIRST LIGHTS TO TURN ON INCLUDED THE EPC, OIL LIGHT (ENGINE LOW OIL) AND ENGINE (EMISSION CONTROL LIGHT). HOWEVER, AS I DROVE THE CAR MORE, TO PULL OVER TO SAFETY BECAUSE I WAS UNABLE TO PULL OVER AT THE CURRENT PLACE I BROKE DOWN, THE MORE LIGHTS STARTED TO TURN ON SUCH AS THE TIRE PRESSURE SYSTEM. I HAD TO BE TOWED TO THE NEAREST DEALER WHO SAID 3 OF MY 4 IGNITION COILS WERE MISFIRING. I GOT THE CAR BACK ON DECEMBER 1, 2015 AND MY CAR BROKE DOWN AGAIN ON DECEMBER 4, 2015, WITH THE SAME PROBLEM. IT WAS BROUGHT BACK INTO A DIFFERENT DEALER DUE TO BREAKING DOWN IN A DIFFERENT AREA. THE IGNITION COILS HAVE FAILED AGAIN, CAUSING MY ENGINE TO SHUT DOWN AND PUTTING ME IN A VULNERABLE PLACE. I AM LUCKY THAT MY ENGINE FAILED ON A CITY STREET THE SECOND TIME COMPARED TO A BUSY HIGHWAY BUT THIS CAR IS NOT SAFE AND I AM LUCKY TO BE ALIVE, BECAUSE THE FIRST BREAK DOWN ON A MAJOR HIGHWAY WAS NOT ONLY SCARY BUT A LIFE-THREATENING SITUATION.
Engine, Dec 4, 2015
I PURCHASED A 2014 VW JETTA, BRAND NEW FROM VW BOISE IN IDAHO. ON 3 OCCASIONS, I REPORTED AN ISSUE WITH THE CAR SHAKING/LOSING ACCELERATION POWER WHILE DRIVING (A SERIOUS SAFETY ISSUE). IN OCTOBER 2015, I HAD IT IN FOR SERVICE AND EXPLAINED THE SITUATION TO THEM AGAIN, THEY ASSURED ME THAT A SOFTWARE UPDATE WOULD FIX IT. ON 12/02/2015, I WAS DRIVING TO PICK UP MY DAUGHTER AFTER WORK AND A CAR IN FRONT OF ME WAS TURNING. I BRAKED AND THE CAR STARTED TO SHAKE AND STUTTER. I LET OFF OF THE BRAKE AND LIGHTLY PRESSED THE GAS TO ACCELERATE AND THE CAR STARTED SHAKING VIOLENTLY. I IMMEDIATELY TURNED INTO THE PARKING LOT AND MY CAR BLEW A CLOUD OF EXHAUST AND DIED. I HAD TO WAIT OVER 25 MINUTES BEFORE I WAS ABLE TO SPEAK WITH A REP FROM VW ROADSIDE AND THEN I HAD TO WAIT AN ADDITIONAL HOUR BEFORE THE TOW TRUCK WOULD BE ABLE TO TOW MY CAR. I ALSO WAS NOT GIVEN A LOANER BECAUSE THEY STATED THAT THEY HAD NONE AVAILABLE. I HAD TO CALL VW FOR AN UPDATE AS THEY HAD NOT CALLED ME AND THEY SAID IT MIGHT BE BECAUSE OF BAD GAS (WHICH I KNOW IS NOT THE ISSUE AS IT HAS BEEN DOING THIS FOR OVER A YEAR). THEY SAID THEY WOULD CALL ME BEFORE CLOSE OF BUSINESS ON 12/03 WITH ANOTHER UPDATE. I DID NOT GET A CALL BACK AND I FILED A COMPLAINT WITH THE VW CONSUMER'S DEPARTMENT BUT THEY WERE NOT HELPFUL AND SAID THEY'LL HAVE TO REFER IT TO A REGIONAL MANAGER. I AM STILL STUCK WITHOUT MY CAR, WITHOUT ANY EXPLANATION, AND WITHOUT A LOANER VEHICLE.