2014 Volkswagen Jetta
Problems, recalls and owner-reported issues
Engine is the leading concern among 386 owner complaints filed for this model year. This is the 12th highest complaint count among 26 Jetta model years with reports.
Of the 2014 reports, 20 involved a crash and 2 involved a fire. 18 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, fuel railJan 23, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2014-2015 Jetta vehicles manufactured March 28, 2014, to November 24, 2014, 2014-2015 Passat vehicles manufactured April 7, 2014, to November 18, 2014, 2015 Golf and GTI vehicles manufactured July 1, 2014, to November 20, 2014, and 2014-2015 Beetle and Beetle Convertible vehicles manufactured March 31, 2014, to November 27, 2014. A sealing cap at the fuel rail may fail, allowing fuel to leak into the engine compartment.
A fuel leak, in the presence of an ignition source, can result in a vehicle fire.
Volkswagen will notify owners, and dealers will replace the fuel rails with new parts, free of charge. The recall began February 6, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 24BL. Note: This recall expands and supersedes recall 14V-809 (Volkswagen recall number 24Bi) and only affects vehicles not previously repaired under that campaign.
Campaign 15V028000 on NHTSA.gov
Power train, automatic transmission, cooling unit and linesApr 15, 2014
Volkswagen of America, Inc. (Volkswagen) is recalling certain model year 2014 Jetta, Beetle, Beetle Convertible, and Passat vehicles equipped with a 1.8T engine and torque converter automatic transmission. In the affected vehicles, the O-ring seals between the oil cooler and the transmission may leak fluid.
The leaking transmission fluid could contact a hot surface and result in a vehicle fire.
Volkswagen will notify owners, and dealers will replace the O-ring seals in the transmission oil cooler, free of charge. The recall is expected to begin on April 16, 2014. Owners may contact Volkswagen at 1-800-822-8987. Volkswagen's number for this recall is 38B9/9V.
Campaign 14V182000 on NHTSA.gov
Representative owner complaints
386 reports, newest first.
Engine, Dec 21, 2014
WENT TO START MY CAR AND CAR WOULD NOT START. CALLED LOCAL VW DEALER. THEY THOUGHT I SHOULD TRY TO GET A JUMP FOR THE BATTERY. I KNEW IT WAS NOT THE BATTERY, AS IT IS A NEW CAR. THEY SUGGESTED I CALL VW ROADSIDE ASSISTANCE, WHICH I DID. THE CAR WAS TOWED TO THE CLOSEST VW DEALER. WAS TOLD THE CAR WAS IN HYDROLOCK AND ICE WAS FOUND IN THE HOSE AND INTERCOOLER. AFTER REMOVING THE GLOW PLUGS, ICE WAS ALSO FOUND IN THE CYLINDERS. IN ADDITION, ICE WAS ALSO FOUND IN THE OIL AND OIL PAN. I WAS TOLD BY THE SERVICE MANAGER THAT THIS WAS A KNOWN ISSUE FOR VEHICLES IN THE NORTHEAST. THE "FIX" WAS TO INSTALL AN UPDATED INTERCOOLER, PRESSURE SENSOR AND VALVE IN THE FRONT OF THROTTLE BODY. MY CONCERN IS THAT IF THIS IS A "KNOWN ISSUE" WHY IS THERE NO RECALL. ALSO, I FEEL THAT THE ENGINE HAS BEEN COMPRISED BEING THAT THERE WAS ICE FOUND IN MULTIPLE PLACES. I CALLED THE DEALER WHERE THE CAR WAS PURCHASED (NOT SAME DEALER THAT DID REPAIR) AND LET THEM KNOW ABOUT IT. I WAS ALSO SEEKING AN EXTENDED WARRANTY SO WHATEVER DAMAGE WAS DONE TO THE ENGINE WOULD BE COVERED IN THE FUTURE. DEALER TOLD ME TO CALL VW DIRECTLY, WHICH I DID AND GOT NOWHERE. I WAS TOLD THAT THERE WAS STILL A LOT OF TIME LEFT ON MY CURRENT WARRANTY AND IF SOMETHING DID HAPPEN TO THE ENGINE AFTER THE ORIGINAL WARRANTY WAS EXPIRED, THEY WOULD TAKE THIS INCIDENT INTO CONSIDERATION. NOT VERY REASSURING TO SOMEONE WHO DRIVES OVER 100 MILES PER DAY. *TR
Engine, Nov 24, 2014
DIESEL EXHAUST SMELL ENTERS CABIN THROUGH INTERIOR CLIMATE CONTROL VENTS. SMELL IS ORIGINATING FROM REAR OF ENGINE, SMELL IS PURE UN TREATED DIESEL EXHAUST. DEALER HAS REPLACED SEVERAL COMPONENTS BUT TO NO AVAIL. UNABLE TO FIND ANY SIGN OF LEAK WITH SMOKE OR PRESSURE TESTING. SMELL ENTERS CABIN WHEN VEHICLE IS STATIONARY, WORSE WHEN COLD OR WHEN ENGINE IS IN THE MIDST OF A DIESEL PARTICULATE FILTER REGENERATION. VWOA SAYS NORMAL AND OPERATES LIKE OTHER VEHICLES. REFUSING TO SEND LEAD TECH OUT TO INVESTIGATE. I CURRENTLY OWN TWO OF THE SAME MODEL OF ENGINE AS IN THIS CAR AND OTHER CAR HAS NEVER SMELLED LIKE DIESEL EXHAUST IN 30,000+ MILES. THERE IS A SMALL LEAK IN THE EXHAUST SYSTEM THAT IS OBVIOUSLY HARD TO IDENTIFY. VWOA SAYS IT IS OK FOR ME TO BREATHE DIESEL FUMES. *TR
Electrical system, Exterior lighting, Nov 20, 2014
IN TRAFFIC, THE SINGLE LOW TONE HORN ON THE JETTA IS BARELY AUDIBLE. THE VW DEALER SERVICE MANAGER SAYS THE HORN IS STANDARD, AND ACCEPTABLE TO THEM AND WILL NOT REPLACE IT. IS A VEHICLE HORN A SAFETY ISSUE? YES. IF THE HORN DOES NOT GIVE OUT SOUND WHICH IS AUDIBLE ON THE ROADWAY, WHAT GOOD IS IT? WHY IS A HORN REQUIRED FOR A VEHICLE INSPECTION STICKER? WHY NOT JUST INSTALL A BICYCLE JINGLE HORN? THERE ARE HORNS THAT ARE LOUD, AFTER MARKET. THE JETTA HORN IS WEAK AND DANGEROUS. PLUS, IT IS NOT LOUD ENOUGH TO BE HEARD IN A PARKING LOT WHEN LOOKING FOR YOUR VEHICLE, WHICH IS ANOTHER SAFETY ISSUE FOR WOMEN AT NIGHT. *TR
Engine and engine cooling, Nov 3, 2014
IM THE OWNER OF A 2014 VOLKSWAGEN JETTA GLI. I PURCHASED THE CAR BRAND NEW ON JANUARY 2, 2014, FROM FLADEBOE VW IN IRVINE, CA. CURRENTLY IT HAS 9,000 MILES ON IT. IN AUGUST 2014 I STARTED TO HEAR A LOUD RATTLING NOISE COMING FROM THE DASHBOARD AREA OF MY CAR. I MADE AN APPOINTMENT AT THE DEALER TO HAVE IT LOOKED AT. I FIRST TOOK IT IN ON AUGUST 15, 2014. THE MECHANIC AT THE VW DEALER HEARD THE RATTLING I DESCRIBED AND ATTEMPTED TO FIX IT. CAR WAS RETURNED TO ME, ONLY TO HAVE THE RATTLING RETURN. I MADE A SECOND APPOINTMENT AND TOOK IT IN A SECOND TIME. THEY ATTEMPTED TO FIX IT AGAIN. CAR WAS RETURNED TO ME AGAIN, ONLY TO HAVE THE LOUD RATTLE RETURN. DURING THE LAST APPOINTMENT VW HAD A SPECIALIST COME OUT TO TRY AND FIGURE IT OUT. SINCE THE LOUD RATTLING WAS DUPLICATED IN TWO LIKE CARS, THEY CLAIM IT AS, OPERATING NORMAL. THE LEAD MECHANIC AT THE DEALERSHIP TOLD ME THAT THEY CAN'T ALWAYS FIX THESE RATTLES, EVEN KNOW HE SAID IT'S AN ISSUE. THE RATTLING HAS GOT LOUDER OVER TIME. SINCE THEY DON'T KNOW WHAT IS CAUSING IT, HOW CAN I FEEL SAFE DRIVING IT? I ASKED HOW THEY CLAIM ITS OPERATING NORMAL?? THEY SAID SINCE IT DUPLICATED IN TWO LIKE CARS, THEY DEEMED IT NORMAL. I HAD A TOTAL OF FOUR LOANER CARS DURING THIS TIME AND ALL WERE JETTAS. TWO OUT OF THE FOUR LOANERS, ALSO RATTLED. VW CUSTOMER CARE ASKED THAT I GET A SECOND OPINION AT A DIFFERENT DEALERSHIP. I MADE AN APPOINTMENT AT A DIFFERENT DEALERSHIP, ONLY TO HAVE THEM CALL ME THE DAY BEFORE SAYING THEY CAN?T WORK ON IT. THEY INFORMED ME THAT VW TOLD THEM NOT TO ACCEPT MY CAR IN FOR SERVICE UNDER NO CIRCUMSTANCES FOR THE RATTLING NOISE. I ASKED THEM WHY? THEY INFORMED ME THAT THE SAME VW SPECIAL TECH WOULD HAVE TO COME OUT AND SEE THE VEHICLE. SINCE HE HAS ALREADY DEALT WITH MY CAR AT THE FIRST DEALERSHIP, HE WON?T LOOK AT IT AGAIN. DATES IN FOR SAME ISSUE: 8/15/2014 8/25/2014 9/10/2014 9/30/2014 *TR
Power train, Oct 28, 2014
DSG GEARBOX CHANGED INTO A LOW GEAR CAUSING THE DIESEL ENGINE RPM TO INCREASE TO 4500RPM. THE RESULTANT ENGINE BRAKING CAUSED ME TO SLOW DOWN. I HAD TO ABANDON OVERTAKING AND CROSS TWO LANES OF TRAFFIC TO GET TO THE SHOULDER TO AVOID IMPEDIING FASTER MOVING TRAFFIC.
Service brakes, Oct 22, 2014
THIS ISSUE NOW OCCURS EVERY DAY. THIS VEHICLE HAS PUSH BUTTON START, WHICH MEANS THE BRAKE PEDAL MUST BE DEPRESSED BEFORE ATTEMPTING TO START THE VEHICLE. WHEN ATTEMPTING TO START THE VEHICLE AFTER IT HAS BEEN SITTING FOR MORE THAN 3 HOURS, THE BRAKE PEDAL IS EXTREMELY DIFFICULT TO DEPRESS AS THERE IS PRESSURE BUILT UP IN THE BRAKE SYSTEM. ON THE FIRST DEALER VISIT, THE BRAKE BOOSTER CHECK VALVE WAS REPLACED UNDER WARRANTY. ON THE SECOND VISIT, AFTER SITTING FOR A WEEK, THE DEALER MADE NO REPAIRS AND GAVE THE VEHICLE BACK. THEY ADVISED THIS IS NORMAL OPERATION, TO WHICH I SAID IT WAS NOT AS THIS DID NOT OCCUR WHEN VEHICLE WAS LEASED UNTIL ABOUT A MONTH AGO. VW CORPORATE WAS INVOLVED, WHICH PROVED TO BE A LOST CAUSE, AS THEY SIDED WITH THE DEALER. IF SOMEONE WERE TO TRY AND START THIS VEHICLE AND THEY WERE OF SMALLER STATURE, THEY MOST LIKELY WOULD BE UNABLE TO DO SO. *TR
Service brakes, Oct 17, 2014
I BOUGHT A 2014 NEW JETTA SE. BUT THIS VEHICLE SITS IN VW DEALERSHIP FOR ENTIRE FIRST MONTH. LAST WEEK, I HAD A FENDER-BENDER ACCIDENT ON LOCAL HIGHWAY DUE TO BRAKE PROBLEM. TWO CLAIMS INVOLVED IN THIS CASE: 1. BRAKE HARD LIKE ROCK WHEN I TRY TO START THE VEHICLE IN THE MORNING. I COULD NOT START THE ENGINE. 2. WHEN I DRIVE ON THE 50 MILE SPEED LIMIT HIGH WAY, I COULD NOT STOP THE CAR DUE TO WEAK BRAKE SYSTEM. IT TOOK EXTRA LONG DEEP STROKE TO STOP THE VEHICLE AND TOOK EXTRA LONG DISTANCE TO STOP. ALSO I COULD NOT DO EMERGENCY STOP IF SOME CUTS IN FRONT OF ME. WEAK WEAK WEAK BRAKE..... I DROVE FOR MORE THAN 20 YEARS, I HAVE NEVER HAD SUCH EXPERIENCE. IT IS AN UNSAFE CAR! MY WIFE NOW REFUSE TO DRIVE IT. I TOOK THIS VEHICLE TO VW DEALERSHIP AND THEY FIND OUT PROBLEM WITH CAR (FAULTY BOOSTER AND MASTER CYLINDER). THEY CHANGED THE COMPONENTS AND SYSTEM TWICE, AND NOW CONDITION IS THE SAME. VW TECHNICAL SERVICE WENT TO DEALERSHIP, AND THEY TOLD MY DEALER THAT THIS VEHICLE IS SAFE..... I AM VERY SHOCK ON THIS CONCLUSION. PLEASE INVESTIGATE ON THIS VEHICLE BRAKE SYSTEM. I DON'T WANT OTHER VW JETTA DRIVE HAVE THE SAME PROBLEM, RISKED LIFE FOR A FAULTY SYSTEM, AND I MUST VOICE IT OUT TO WARN MY FELLOW JETTA DRIVER: BE CAREFUL! *TR
Electrical system, Air bags, Electronic stability control (ESC), Sep 26, 2014
JUNE 2014 I BROUGHT MY 2014 JETTA SE TO THE DEALERSHIP TO HAVE IT LOOKED AT B/C THE AIRBAG LIGHT CAME ON & OTHER LIGHTS.THEY HAD MY CAR FOR A 1.5 WEEKS & CLAIMED THEY WERE WAITING ON A NEW CLOCK SPRING,FINALLY AFTER ME GETTING AGITATED THEY FIXED IT,THE CAR AT THE TIME ONLY HAD 2000 MILES ON IT.I WAS TOLD BY THE SERVICE DEPARTMENT IT WAS JUST A ELECTRICAL GLITCH AND IT'S BEEN FIXED.THEN AUGUST 19,2014,THE TRACTION CONTROL,TIRE PRESSURE,ETC LIGHTS CAME ON WHEN I WAS BACKING DOWN MY DRIVEWAY,I EMAILED THE SERVICE TECH ASKING IF I NEEDED AIR IN MY TIRES HE SAID NO TO THEN TURN THE CAR OFF AND TURN IT ON,THAT SHOULD RESOLVE THE PROBLEM.HE THEN SAID IF IT HAPPENS AGAIN TO DROP THE CAR OFF AT THE DEALERSHIP.SEPTEMBER 3,2014 THE LIGHTS CAME BACK ON AND THIS TIME I DEMANDED TO BRING MY CAR IN.MY BREAKS WERE SQUEAKING,ALL THE LIGHTS FROM BEFORE WHERE ON & THE BACK TIRES WERE MAKING SQUEALING NOISES,IT ONLY HAD 3750 MILES ON IT.THEY HAD MY CAR AGAIN OVER A WEEK AND CAME BACK WITH EXCUSES,THEY SAID THEY WERE WAITING FOR VW TO GIVE THEM THE SOFTWARE UPDATE, THEY HAVE 5 OTHER CARS THAT HAVE ALSO BEEN WAITING FOR THE UPDATE.AFTER ME YELLING AND EMAILING EVERYONE & GOING THERE MYSELF TO DEMAND MY CAR.THEY SAY VW HASN'T RELEASE THE UPDATE BUT THEY WILL DIAL IT INTO MY CAR.THIS IS A SERIOUS SAFETY CONCERN AND THEY ARE SITTING ON THE FIX.I THEN TOOK MY CAR TO ANOTHER DEALERSHIP,MEANWHILE THEY DELETED THE ERROR CODE SO THE TRACTION ETC LIGHTS ARE OFF.THE OTHER DEALERSHIP SAID THEY COULDN'T GIVE ME A LOANER CAR B/C VW WOULDN'T REIMBURSE THEM UNLESS THE CAR GAVE THEM AN ERROR.I TOLD THEM TO CALL VW AND GET THE ERROR,THEY TOLD ME THEY COULDN'T. I WOULD NEED TO DRIVE THE CAR UNTIL THE LIGHTS CAME BACK ON AND THEY COULD GET AN ERROR CODE FROM THE CAR.MEANWHILE A WEEK LATER I'M STILL TRYING TO FIND A DEALERSHIP IN ATLANTA WITH A LOANER CAR & CAN FIX MY DEFECTIVE CAR. *TR
Electrical system, Sep 12, 2014
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE BRAKES AND STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS REQUIRED ON THE STEERING WHEEL. THE CONTACT MENTIONED THAT THE BATTERY AND THE NO KEY WARNING LIGHTS ILLUMINATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY AND THE ALTERNATOR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.
Service brakes, Sep 10, 2014
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING 15 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE COMING FROM THE BRAKES. THE DEALER STATED THAT THE BRAKES WERE FUNCTIONING NORMALLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,500.
Electrical system, Air bags, Seat belts, Sep 9, 2014
THE CAR PRESENTED PROBLEMS IN THE MONTH OF JULY. STOPPING AT A RED LIGHT THE CAR IS COMPLETELY TURNED OFF, ALSO THE CELL PHONE CHARGER NOT WORKING, THIS HAPPENED THREE TIMES UNFORTUNATELY NOT HAD THE TIME TO TAKE IT TO THE DEALER. NO LIGHT AT THE BOARD OF ANY PROBLEM WARNED. TURNED OFF AND TURNED ON THE CAR AGAIN AND WENT BACK TO WORK. I MADE AN APPOINTMENT WITH THE SERVICE DEPARTMENT TOLD ME TO TAKE IT ON MONDAY, AUGUST 4 AT 10:30 AM, I WAITED UNTIL 1:30 PM. THEY DIDN'T GIVE ANOTHER CAR FOR GO MY JOB. THEY SAID THEY HAD CALLED THE SAME VOLKSWAGEN AND THEY COULD NOT FIND THE PROBLEM. THEY GAVE ME THE CAR WITHOUT SOLVING THE PROBLEM BECAUSE IT TURNS OFF ONLY THEY FIXED THE PHONE CHARGER. THE CAR RETURNED TO PRESENT PROBLEMS ON SUNDAY AUGUST 31 AT 7:30 PM. I STARTED THE CAR AND DRIVE 3 BLOCKS / BLOCKS AND TURN RIGHT THE CAR TURNED OFF, I FOUND MYSELF WITH A CO-PILOT. TURN OFF THE CAR AND TURNED IT ON LIKE I USED TO, YES IT WORKED, BUT IT LIGHT SEAT BELT AND AIR BAGS BEGAN RINGING SINCE WE HAD NOT RECOGNIZED BELTS. TURN OFF THE ENGINE AND TURNED ON 4 OCCASIONS BUT THE PROBLEM WAS NOT RESOLVED. I HAD TO BE WITH THIS ANNOYING NOISE DURING MONDAY (LABOR DAY). I COME BACK ON FRIDAY 5 SEPTEMBER TO SERVICES DEPARTMENT LEFT MY CAR AND I NEED A CAR TO GET MY JOB BUT THE DIDN'T WANT TO GIVE ME WHEN I TOLD HER THAT EXPLAIN IN A PAPER THAT THERE ISNOT A CAR FOR ME SHE ASKED ME TO WAIT A MOMENT AND SUDDENLY I GOT A 2015 NISSAN ALTIMA, BUT COULD HANDLE ONLY IN NEW YORK I CAN NOT LEAVE THIS AREA. I CALL WOLKSWAGEN 800-822-8987 BECAUSE I WANT COME BACK MY MONEY BECAUSE THE CAR PRESENTS TOO MANY FLAWS THAT CAN NOT BE FIXED AND I WILL NOT BE A VICTIM OF AN ACCIDENT IN THE FUTURE. PLEASE APPRECIATE ATTENTION TO MY ORDER. THANKS A LOT *TR
Steering, Air bags, Structure, Sep 8, 2014, crash
THE VEHICLE WAS IN A MAJOR CAR ACCIDENT BEFORE I PURCHASED THE VEHICLE AND THE CARFAX STATES THAT THE CAR WAS INVOLVED IN AM ACCIDENT WITH ANOTHER VEHICLE WHICH CAUSED SEVERE FRONT DAMAGE REPORTED. MULTIPLE AIRBAGS DEPLOYED. THE SUB RAIL FRAME HAS BEEN WELDED TOGETHER BY SOMEONE THAT DID NOT APPEAR TO KNOW WHAT THEY WERE DOING AND NOW THE ENTIRE FRAME IS CRACKED AGAIN. *TR
Fuel system, Diesel, Aug 17, 2014
AFTER FILLING UP OUR JETTA TDI WITH DIESEL GAS WE LEFT THE STATION AND THE CAR'S GLOW PLUG LIGHT CAME ON ABOUT 3 MILES DOWN THE ROAD. I PULLED OVER TO CHECK WITH THE MANUAL TO FIND OUT WHAT TO DO. I SAID TO TAKE THE CAR TO THE DEALER AS SOON AS POSSIBLE. WHEN TRYING TO RESTART THE CAR THE CHECK ENGINE LIGHT ALSO CAME ON AND IT TOOK SEVERAL ATTEMPTS TO RESTART THE CAR. I PULLED BACK ONTO THE HIGHWAY AND MY CAR WOULD NOT ACCELERATE OVER 40 MPH AND FELT VERY SLUGGISH. I QUICKLY PULLED INTO THE NEAREST TURN OUT AND CALLED FOR A TOW TRUCK. THE CAR WAS TOWED TO THE DEALER THE FOLLOWING DAY AS IT WAS A NEW 2014 WITH 11,000 MILES. I WAS CALLED BY THE DEALER AND TOLD THE GAS WE PUT IN THE CAR WAS "CONTAMINATED" AND THE ENTIRE FUEL SYSTEM WOULD HAVE TO BE REPLACED. OUR GAS RECEIPT SHOW THAT WE PUT DIESEL GAS INTO THE CAR. WE WENT BACK TO THE GAS STATION (CHEVRON) AND SPOKE WITH THE MANAGER. HE STATED THAT THEY DID NOT HAVE COMPLAINTS ABOUT THEIR GAS FROM OTHER CUSTOMERS. *TR
Electrical system, Engine, Aug 10, 2014
2014 VW JETTA SUDDENLY STALLED WHILE DRIVING ON THE FREEWAY. ENGINE STALLED AND HAD COMPLETE LOSS OF POWER, REDUCING STEERING AND BRAKING CAPABILITY, CREATING A DANGEROUS DRIVING CONDITION LIKELY TO INCREASE CHANCES OF A CRASH. ALTERNATOR LIGHT CAME ON. WAS ABLE TO AVOID TRAFFIC AND GET OVER TO SIDE OF ROAD AND SHUT ENGINE OFF. WAS ABLE TO RESTART, MOVE CAR 10 FEET, AND STALLED AGAIN. RESTARTED AND DROVE STRAIGHT TO POINT OF SALE (DEALER QUIRK VW OF BRAINTREE, MASS). DEALER HAD CAR TWICE, FOR SIX DAYS TOTAL. DEALER SAID THEY WERE EVENTUALLY ABLE TO REPRODUCE THE CONDITION, BUT DID NOT FIND A PHYSICAL CAUSE. DEALER SAID THEY DISCOVERED A "SOFTWARE UPDATE" WAS AVAILABLE TO ADDRESS THIS ISSUE AND APPLIED THE UPDATE. DEALER SAID THE CAR WAS THEN "100 PERCENT" NOT AT RISK OF HAVING THIS ISSUE. TWO WEEKS LATER, ON AUGUST 9TH, CAR STALLED WHILE DRIVING ABOUT 35 MILES PER HOUR. COASTED TO SIDE OF ROAD AND WAS NOT ABLE TO RESTART. CAR WAS TOWED TO SAME DEALER (QUIRK VW) AFTER HOURS. NO NEW ACTION TAKEN YET. I PLAN TO ASK FOR A REFUND. THIS ISSUE HAS PUT MY LIFE IN DANGER AS WELL AS THAT OF MY PASSENGERS AND THE LIVES OF OTHER DRIVERS AROUND ME, AND I BELIEVE REPRESENTS A SERIOUS DEFECT IN THIS CAR. WITH UNEXPECTED STALLING AND LOSS OF CONTROLS WHILE DRIVING, I AM PUT AT THE MERCY OF OTHER DRIVERS TO AVOID MY CAR UNEXPECTEDLY AND AT HIGH RATES OF SPEED. I DO NOT FEEL SAFE DRIVING THIS CAR. I AM CONCERNED THAT THE NEXT TIME THIS HAPPENS, I OR ANOTHER PERSON WON'T BE SO LUCKY. *TR
Tires, Aug 7, 2014
CONTINENTAL 225 45ZR17 CONTROL CONTACT TIRED ON 2914 VW JETTA TDI HAVE FAILED TWICE SINCE WE PURCHASES VEHICLE IN DECEMBER OF 2013. TIRES ARE DEFECTIVELY DESIGNED. *TR
Fuel system, Diesel, Engine, Jul 23, 2014
REF: NHTSA ACTION NUMBER PE10034. REGARDING MY 2014 JETTA TDI (DIESEL): FUEL TANK WAS APPROXIMATELY 3/4 FULL. FILLED REMAINDER (APPROX. 1/4 TANK, 3.5 GALLONS) WITH ULSD AUTO DIESEL FUEL AT A SERVICE STATION IN PORTAGE COUNTY, OH. I NOTICED AN ALMOST IMMEDIATE LOSS OF APPROX. 4 MPG IN FUEL ECONOMY. AFTER RESEARCHING THE ISSUE ON VARIOUS VOLKSWAGEN TDI/DIESEL INTERNET DISCUSSION FORUMS (IN ADDITION TO VARIOUS CHEVY AND/OR FORD DIESEL PICKUP TRUCK INTERNET DISCUSSION FORUMS), THE SYMPTOMS SEEMED TO COINCIDE WITH DAMAGE TO THE BOSCH CP4 HPFP (HIGH-PRESSURE FUEL PUMP). SYMPTOMS INCLUDE: -- LOSS OF FUEL ECONOMY. -- MINOR HESITATION EVEN ON SMOOTH, LEVEL ROADS THAT GETS WORSE OVER TIME. -- PRESENCE OF METAL "FLAKES" OR "SHAVINGS" IN THE FUEL FILTER CANISTER AND OTHER PARTS OF THE FUEL DELIVERY/RETURN SYSTEM. -- I DROVE THE VEHICLE TO THE POINT OF PURCHASE (AN OFFICIAL VOLKSWAGEN DEALER), AND REQUESTED THEY PROVIDE ME WITH A VISUAL INSPECTION OF THE FUEL FILTER AND FUEL FILTER CANISTER. THIS INSPECTION CONFIRMED THE PRESENCE OF NAKED-EYE-VISIBLE CONTAMINATING PARTICLES (SUSPECTED TO BE ALUMINUM METAL "FLAKES" OR "SHAVINGS") IN THE FUEL FILTER CANISTER, AND POSSIBLY OTHER PARTS OF THE FUEL DELIVERY/RETURN SYSTEM. DUE TO THE FUEL DELIVERY/RETURN SYSTEM DESIGN, THESE METAL "FLAKES" OR "SHAVINGS" CAN BE RE-INTRODUCED INTO THE HIGH PRESSURE FUEL PUMP WITHOUT BEING TRAPPED BY THE FUEL FILTER, CAUSING FURTHER DAMAGE TO THE HPFP AND CASCADING CONTAMINATION (GENERATION OF ADDITIONAL METAL "FLAKES" OR "SHAVINGS"). ONCE FUEL FLOW THROUGH THE HPFP, FUEL ACCUMULATOR RAIL, AND INJECTORS BECOMES SUFFICIENTLY RESTRICTED BY CONTAMINANTS, THE HPFP CAN FAIL CATASTROPHICALLY, RESULTING IN A SUDDEN LOSS OF ENGINE POWER. THIS, IN TURN, CAN LEAD TO A LOSS OF VEHICLE CONTROL DUE TO THE ABSENCE OF POWER STEERING. CASE OPENED WITH VW CUSTOMER CARE. *TR
Engine, Jul 15, 2014
THE CAR STALLS INTERMITTENTLY UPON INITIAL ACCELERATION. BROUGHT VEHICLE TO TWO DIFFERENT DEALERSHIPS FOR DIAGNOSTIC. THE RESPONSES WERE: "VEHICLE IS FOUND TO BE OPERATING NORMALLY WHEN COMPARED TO SAME OR SIMILAR TYPE VEHICLE." AND "COMPARE CAR TO A DIFF CAR, BOTH CAR ACT THE SAME." *TR
Engine, Jul 14, 2014
VEHICLE IS SHUTTING DOWN DURING OPERATION. THREE TIMES NOW, THE CAR HAS SHUT OFF WHILE SITTING AT A TRAFFIC LIGHT. THE CAR WILL JUST STALL OUT. ODDLY, IT RESTARTS WITH EASE WHEN PLACED BACK IN PARK. IT WILL SOMETIMES SHUTTER WHILE ACCELERATING FROM A STOP, AS IF IT IS GOING TO STALL. IT HAS A GAS ENGINE, WITH AN AUTOMATIC TRANSMISSION. DEALER RECENTLY ADDRESSED THE PROBLEM BY REPLACING A RELAY TO THE FUEL PUMP. UNFORTUNATELY, THE PROBLEM REMAINS. YESTERDAY, IT STALLED WHILE DRIVING ALONG A SIDE STREET. CAR IS BACK AT THE DEALERS. *TR
Electrical system, Engine, Jul 7, 2014
PURCHASED CAR NEW IN OCT. 12, 2013 WITH 23 MI ON IT. ON NOVEMBER 6, 2013 I WAS DRIVING DOWN INTERSTATE 65 MPH AND WITHOUT WARNING LOST ALL POWER TO THE VEHICLE; LOST POWER STEERING AND BRAKES. ABLE TO PULL TO SIDE OF ROAD AND VEH STARTED RIGHT BACK UP. TOOK VEH TO DEALER THEY SAID NOTHING WAS WRONG WITH THE CAR. ON DEC. 14, 2013,VEH STALLED WHILE STOPPED AT A LIGHT WITH NO WARNING. STARTED BACK UP AFTER SEVERAL ATTEMPTS. ON FEB 18, 2014, VEHICLE SHUT DOWN AGAIN WHILE AT A STOP LIGHT AGAIN WITH NO WARNING. TOOK TO DEALER WHO PERFORMED A SYSTEM UPDATE AND ASSURED ME PROBLEM WAS SOLVED. ON MAY 31, 2014, POWER PORT FAILED. TOOK INTO DEALER THEY REPLACED FUSE. ONE WEEK LATER IT FAILED AGAIN. SERVICE ADVISOR SAID TO LEAVE THE PHONE CHARGER IN THE PORT THAT IT BLOWS FUSES WHEN PULLED OUT. ON JULY 2, 2014 VEHICLE SHUT DOWN ON ME AGAIN WHILE DRIVING ON HIGHWAY LOSING ALL POWER STEERING AND BRAKES-THIS TIME BARELY ABLE TO SAFELY GET TO SIDE OF ROAD. TAKING VEHICLE IN AGAIN TO DEALER TODAY. *JS
Electrical system, Jul 5, 2014
HELLO, I NOTICED MY SPEEDOMETER ON MY 2014 JETTA SE IS INCORRECT BY A WIDER MARGIN THAN THE FEDERAL 5 PERCENT. I TOOK IT BACK TO DEALER WITH NO HELP. THEY STATED IT CAN'T BE CALIBRATED. WITH THE SPEEDOMETER INCORRECT,THIS MEANS THE ODOMETER IS INCORRECT TOO,IN WHICH IT WILL HIT THE WARRANTY PERIOD SOONER,INCORRECTLY THAT IS. I ALSO CONTACTED VOLKWAGEN CORPORATE AND AM WAITING ON A REPLY. I WOULD LIKE THIS ISSUE FIXED WITHOUT RECEIVING THE RUNAROUND,SO I DECIDED TO LET THE HIGHWAY ADMIN KNOW OF THIS ISSUE,AS OTHER ISSUES HAVE LED TO CLASS ACTION LAWSUITS WITH OTHER MANUFACTURERS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Jul 3, 2014
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT SHE WAS EXPERIENCING SOME ELECTRICAL PROBLEMS WITH HER VEHICLE. WHILE DRIVING APPROXIMATELY 30 MPH THE ABS LIGHT CAME ON AND WOULD NOT GO OFF. THE CONTACT MADE NO MENTION OF WHETHER THE FAILURE WAS DIAGNOSED BY A MECHANIC. THE FAILURE MILEAGE WAS 15. UPDATED 8/12/14*CN
Electrical system, Structure, Jun 18, 2014
THE VEHICLE'S IGNITION GETS STUCK. *TR
Visibility, Jun 16, 2014
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WERE 4,000.
Vehicle speed control, Engine, Jun 10, 2014
STOPPED FOR PEDESTRIAN CROSSING THE STREET, NORMAL STOP, TOOK MY FOOT OFF THE BRAKE, STEPPED ON THE GAS AND NOTHING! CAR STALLED AND I COULD NOT MOVE. TRAFFIC WAS BACKING UP BEHIND ME AND THE CAR WOULDN'T MOVE. PUT IT IN PARK, TURNED IT OFF AND ON, AFTER TWO MINUTES IT FINALLY WORKED WHEN I STEPPED ON THE GAS. DID THE SAME THING ABOUT TWO WEEKS LATER...TWICE IN ONE DAY! TOOK IT TO THE DEALER THE SAME DAY IT HAPPENED FIRST, TOLD ME I HAD AN ENGINE SOFTWARE RECALL, SPENT TWO HOURS AT THE DEALER. THEY TOLD ME IT WAS "FIXED." TWO WEEKS LATER, AT A STOP SIGN AND THEN A RED LIGHT, DID THE SAME THING. BROUGHT IT TO ANOTHER DEAL THAT NIGHT, WHO TOLD ME THERE WAS NO LOANER CARS AVAILABLE, TOOK THE CAR FOR THREE DAYS! THEY CALLED BACK AND SAID THEY COULD NOT RECREATE THE PROBLEM, THEREFORE THEY WERE GIVING ME BACK THE CAR. I DON'T FEEL SAFE!! HAVE HAD NUMEROUS OTHER PROBLEMS WITH THE CAR SINCE OCTOBER 2013, HAS BEEN IN THE SHOP 8 TIMES IN 6 MONTHS.... NOW AFFECTED BY THE O-RING RECALL! *TR
Power train, Electrical system, Engine, Jun 3, 2014
ON THURSDAY, MAY 29TH, I WAS DRIVING MY 2014 VW JETTA HYBRID SEL PREMIUM (~165 MILES ON ODOMETER) WHEN THE EPC AND BATTERY LIGHT CAME ON THE DASH. AT THE SAME TIME, THE GAS ENGINE SHUT OFF. I WAS ABLE TO GET THE VEHICLE TO RESTART. SAME ISSUE HAPPENED TWO ADDITIONAL TIMES BEFORE I GOT THE VEHICLE TO THE DEALERSHIP THE NEXT MORNING. I PICKED UP THE VEHICLE MONDAY, JUNE 2ND, FROM THE DEALERSHIP (~387 MILES ON ODOMETER) STATING THAT THE VEHICLE WAS IN WORKING ORDER AND THEY COULD NOT GET THE PROBLEM TO DUPLICATE. THE DEALERSHIP PUT APPROXIMATELY 200 MILES ON THE NEW VEHICLE TO DIAGNOSE IT. ABOUT AN HOUR AFTER PICKING UP THE VEHICLE (~393 MILES ON ODOMETER), THE VEHICLE DID THE EXACT SAME THING, EXCEPT THIS TIME I WAS IN A PARKING LOT. THE VEHICLE IS BACK AT THE DEALER AND THEY ARE HAVING AN ENGINEER COME AND DIAGNOSE THE VEHICLE. *TR