2012 Volkswagen Tiguan
Problems, recalls and owner-reported issues
Engine is the leading concern among 153 owner complaints filed for this model year. This is the 6th highest complaint count among 17 Tiguan model years with reports.
Of the 2012 reports, 10 involved a crash. 6 people were injured.
What owners report most often
Recalls and investigations
Other or unspecifiedMay 16, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 18V329000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Fuel system, gasolineJul 21, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2014 Tiguan vehicles manufactured July 2007 to June 2014. When using winterized fuel, in certain conditions bubbles may form in the fuel system which could result in the vehicle stalling.
A vehicle stall increases the risk of a crash.
Volkswagen will notify owners, and dealers will update the vehicle's software to increase the fuel pump pressure, free of charge. The recall is expected to begin August 19, 2014. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 24AV/2W.
Campaign 14V441000 on NHTSA.gov
Representative owner complaints
153 reports, newest first.
Engine, Apr 9, 2019
THE TIMING CHAIN & TIMING CHAIN TENSIONER MALFUNCTIONING PRIOR TO 93,000 MILES, BELOW THE PROJECTED OWNERS MANUAL 120,000 MILES, CAUSED THE TIMING CHAIN TO FAIL AND THE ENGINE TO NOT HAVE THE CORRECT OIL PRESSURE/VOLUME. THIS LED TO OIL LEAKING FROM ALL OF THE COVERS AND LED TO COMPLETE ENGINE FAILURE. ALTHOUGH THE ENGINE WAS SERVICED REGULARLY BY CERTIFIED MECHANICS FOR OIL CHANGES AND MULTIPLE WATER PUMPS ( 3 WATER PUMPS IN 4 YEARS) THE ENGINE EXPLODED DUE TO HIGH OIL PRESSURE CAUSED BY THE FAULTY TIME CHAIN TENSIONER AND TIMING CHAIN MALFUNCTIONING.
Engine, Apr 4, 2019
WATER PUMP MALFUNCTIONS AND OIL LEAKS LEADING TO WATER PUMP MALFUNCTIONS THAT OVER HEAT THE ENGINE AND CAUSE SIGNIFICANT ENGINE DAMAGE. THREE WATER PUMPS IN THREE YEARS AND ULTIMATELY BLOWN ENGINE.
Other or unspecified, Fuel/propulsion system, Mar 28, 2019
FOR ALMOST TWO YEARS, INTERMITTENTLY BUT CONSISTENTLY, THE CAR WILL LOSE POWER AFTER A WARM START. IGNITION TURNS OVER APPROPRIATELY AND STARTS, BUT AFTER PULLING OUT OF PARKING SPOT IN A LOT OR INTO TRAFFIC, THE CAR JUST LOSES POWER. BATTERY LIGHT GOES ON AND YOU HAVE TO PUT CAR BACK IN PARK AND START IT AGAIN. THE SECOND TIME IT STARTS IT STRUGGLES BUT RESTARTS AND TYPICALLY DOES NOT LOSE POWER OR STALL AGAIN. SOMETIMES THE CAR WILL START TO LOSE POWER AND AS YOU PREPARE FOR IT TO STALL IT REGAINS POWER AND SHOOTS FORWARD REGARDLESS OF HOW LIGHTLY YOU'RE GASSING IT. I HAVE GONE FOR SERVICE MULTIPLE TIMES. THEY RULED OUT BATTERY, CONNECTIONS, ALTERNATOR, ETC. AND SAY THEY CAN NOT REPLICATE THE PROBLEM EVEN AFTER KEEPING THE CAR FOR DAYS AND DRIVING IT AROUND, YET IT HAS LITERALLY HAPPENED WHEN I HAVE BEEN LEAVING THE DEALER. SOMETIMES THE EPC LIGHT GOES ON AFTER THIS OCCURS BUT NEVER THE CHECK ENGINE LIGHT. THIS HAPPENS MORE OFTEN WHEN THE WEATHER IS MILD AND WHEN THE CAR HAS ALREADY BEEN RUNNING FOR SOME TIME. NEVER HESITATES ON A COLD START.
Air bags, Feb 14, 2019
SEVERAL MONTHS TO A YEAR AFTER I HAD THE CLOCK SPRING REPLACED MY CAR WAS PARKED AT THE AIRPORT FOR 4 DAYS. WHEN I GOT BACK THE AIRBAG LIGHT WAS ON AND THE HORN STOPPED WORKING. I CONTACTED MY LOCAL DEALER AS WELL AS VW AMERICA. I WAS TOLD ITS NO LONGER COVERED AND IT WOULD BE OVER $600 TO REPAIR IT. I WAS ALSO TOLD BY THE DEALERSHIP THAT AN AIRBAG RECALL WOULD BE COMING SO DON'T REPAIR IT AS THEY WILL ONLY REIMBURSE YOU UP TO 50%. SO HERE I WAIT FOR A RECALL ITS BEEN 2 YEARS......
Engine, Feb 13, 2019
I HAVE FAITHFULLY TAKEN MY VOLKSWAGON TIGUAN 2012 TO A VW DEALERSHIP EVERY 10,000 MILES, AS RECOMMENDED, SO I WOULD SAVE THE LIFE OF MY ENGINE, IT WOULD BE CONSIDERED A CERTIFIED PREOWNED VEHICLE AND LAST ME 10-15 YEARS. MY CAR WOULDN'T START SATURDAY MORNING 12/16/18 IN MY GARAGE, I HAD JUST DRIVEN IT THE NIGHT BEFORE AND PARKED IN IT MY GARAGE ABOUT 8PM. I HAD TO HAVE IT TOWED TO THE VW DEALERSHIP THAT HAS BEEN SERVICING MY VEHICLE.. THEY CALLED ME ON 12/20/18 AND TOLD ME MY TIMING CHAIN FAILED AND THAT MY ENGINE HAD CATASTROPHIC DAMAGE AND I NEEDED A NEW ENGINE WHICH WOULD BE $9500. (?) REALLY I THEN PROCEEDED TO CALL VOLKSWAGEN MAIN HEADQUARTERS. THE GENTLEMAN TOOK ALL OF MY INFORMATION DOWN, ASKED ME WHAT I THINK SHOULD HAPPEN AND I TOLD HIM I WANTED HELP WITH REPAIRING THE ENGINE. I PAID A LARGE PRICE FOR THIS 'QUALITY VEHICLE', HAD IT SERVICED FAITHFULLY AS INSTRUCTED BY VW AND WAS NEVER INFORMED ABOUT A RECAL ON THIS FAULTY TENSION CHAIN FAILURE AND WAS NEVER INFORMED TO HAVE MY TIMING CHAIN REPLACED AT 60,000 MILES. IT'S ONLY 6 YEARS OLD FOR GOD'S SAKE. HE PUT ME ON HOLD, CAME BACK AND TOLD TELL ME HE WAS SO SORRY THERE WAS NOTHING HE COULD DO BECAUSE OF THE MILEAGE OF 138,000. (HIGHWAY MILES)
Other or unspecified, Feb 13, 2019
AT 36,100 MILES MY ENGINE LIGHT CAME ON AND I WAS TOLD I NEEDED A NEW TURBO UNIT AT THE VW DEALER/SERVICE CENTER WHERE I PURCHASED THE CAR. I COULDN'T AFFORD IT SO WENT HOME AND TOOK IT TO THE LOCAL DEALER AND SPOKE WITH A COUPLE OF OTHER VW MECHANIC FOLKS, INCLUDING ONE OF THE LOCAL DEALER'S MECHANICS WHO OFF LINE SAID IT WAS A COMMON PROBLEM AND TO NOT WORRY ABOUT IT. THEY WOULD JUST RESET THE ENGINE LIGHT. AT 47,773 THE RESETTING WOULDN'T WORK AND WHEN INSPECTED, IT DIDN'T PASS AND I AM ONCE AGAIN TOLD I NEED A NEW TURBO UNIT. FROM WHAT THE SERVICE TECH SAYS, THE WASTE GATE IS WORN OUT. THIS HADN'T COME UP BEFORE. I'M NOW IN THE PROCESS OF HAVING IT REPAIRED. I CONTACTED VW CUSTOMER CARE AND THEY WERE NOT WILLING TO HELP WITH THE COST OF THE REPAIR WHICH IS $2,200 OR MORE. IN ADDITION, IN AUGUST 2016, I HAD A MAJOR PROBLEM WITH THE FUEL INJECTION. THE PART HAD TO BE MADE IN GERMANY. VW RENTED A CAR FOR ME FOR SEVERAL MONTHS. THEY ALSO PAID THE ENTIRE BILL. AT ONE POINT THEY OFFERED TO SELL ME A NEW CAR WITH A REDUCED PRICE. NEEDLESS TO SAY, I GREATLY APPRECIATED THIS AND I KEPT THE CAR. I LOVE THE CAR MAKE AND MODEL, IT HAS NOT BEEN A SMOOTH ROAD, HOWEVER. THE CAR IS SIX YEARS OLD WITH 47,773 MILES. OBVIOUSLY, THE WARRANTY RAN OUT AFTER THREE YEARS OR 30,000. I HAD MY LAST CAR, A HONDA ACCORD COUPE FOR 13 YEARS, OVER 125,000 MILES, WITH NO MAJOR PROBLEMS. IN ANY EVENT, IN THE PROCESS OF GETTING QUOTES ON REPLACING THE TURBO UNIT, I HAVE LEARNED THAT MANY LOCAL FOREIGN CAR SERVICE CENTERS HAVE BEEN VERY BUSY REPLACING OTHER TIGUAN OWNERS' TURBOS! SOUNDS LIKE VW SHOULD HAVE DONE A RECALL ON THIS ISSUE LONG AGO!
Air bags, Jan 7, 2019
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO LEGEND VOLKSWAGEN (SIDE A, 158 MERRICK RD, AMITYVILLE, NY 11701) WHERE IT WAS DIAGNOSED THAT THE PASSENGER OCCUPANT DETECTION (POD) UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Fuel/propulsion system, Jan 6, 2019
THE GAS TANK DOOR OFTEN GETS STUCK AND WON'T OPEN. IT HAPPENED AT LEAST TWO DOZEN TIMES TO ME. THIS IS A SAFETY CONCERN BECAUSE IT HAPPENS WHEN GAS LEVEL IS VERY LOW. ONE TIME IT WAS NEAR MIDNIGHT AND I WAS AT A GAS STATION IN THE VERY REMOTE AREA. I WAS CONCERNED ABOUT MY SAFETY. IF YOU SEARCH ONLINE, YOU WILL SEE THIS IS A WIDESPREAD PROBLEM FOR VW AND AUDI CARS. IT IS EVIDENT THAT IT IS A DESIGN FLAW THAT VW HAS REFUSED TO ACKNOWLEDGE IT. IT SHOULD BE RECALLED AND FIXED PERMANENTLY. THANK YOU FOR YOUR ATTENTION.
Fuel/propulsion system, Dec 12, 2018
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE FUEL DOOR WOULD NOT OPEN. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. REEVES VOLKSWAGEN (11337 N FLORIDA AVE, TAMPA, FL 33612, (813) 935-3354) WAS CONTACTED AND INFORMED THE CONTACT THAT IT WAS NOT A KNOWN FAILURE AND TO CONTACT THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 101,846. *DT CONSUMER STATED REPAIR WAS MADE BY THE DEALER. *JB
Engine, Nov 18, 2018
I WAS DRIVING MY TIGUAN WHEN IT STALLED OUT AT THE END OF THE STREET. I WAS ABLE TO TURN THE CAR OFF AND THEN ON AGAIN AND IT STARTED JUST FINE. I WAS ABLE TO DRIVE MY CAR UP THE STREET WHEN IT STARTED JERKING, SPUTTERING, AND LURCHING, LIKE IT DID NOT WANT TO GO FORWARD. THE CHECK ENGINE LIGHT CAME ON AT THIS TIME. I WAS ABLE TO DRIVE ABOUT 1000 FEET TO THE NEAREST GAS STATION. THE CHECK ENGINE LIGHT REMAINED ON. WE STARTED THE CAR AGAIN THIS MORNING, AND IT DID THE SAME THING: LURCHING, JERKING, AND SPUTTERING. IT WAS ABLE TO DRIVE ABOUT 500 FEET. AGAIN, THE CHECK ENGINE LIGHT IS STILL ON.
Suspension, Oct 25, 2018
2012 VW TIGUAN WAS SENT INTO THE DEALER FOR BRAKES. DEALER STATED THE SPRING WAS RUSTED AND CRACKED AT AROUND 70K MILES ONLY. UPON QUESTIONING REGARDING THE PREMATURE DAMAGE TO THE SUSPENSION THE DEALER STATED "IT'S A COMMON PROBLEM." THE DEALER CHARGED AROUND $700 FOR THE REPAIR. SOUNDS LIKE A NECESSARY SAFETY RECALL TO ME.
Other or unspecified, Oct 19, 2018
AT HIGHWAY SPEEDS EXCEEDING 45 MPH OR HARD ACCELERATION THE BODY PITCHES AND ROLLS IN A JERKING MOTION. AS THE SPEED INCREASES OR THE DRIVING SURFACE BECOME ROUGH, THE BODY FEELS SEPARATED FROM THE FRAME. AS A A RESULT, CONTROL OF THE VEHICLE IS MARGINAL UNTIL THE SPEED IS REDUCED. THE VEHICLE HAS BEEN CLEARED OF ANY VISIBLE PHYSICAL DEFECTS BY THE LOCAL VW DEALER. VW TECHNICAL ASSISTANCE SUGGESTED REPLACING THE LEFT AND RIGHT FRONT CV AXLES, WHICH WAS DONE. THERE WAS NO IMPROVEMENT IN THE HANDLING. BECAUSE OF THE AGE AND 81000 MILES ON THE VEHICLE, VW OF AMERICA HAS SAID THERE IS NOTHING THEY CAN DO, EVEN THOUGH THIS PROBLEM WAS REPORTED TO A DEALER OCT. OF 2012. THE VEHICLE IS UNSAFE TO DRIVE AT HIGHWAY SPEED.
Air bags, Oct 10, 2018
IN DECEMBER 2015, AN ISSUE WITH THE CLOCK SPRING WAS REPAIRED. THE AIRBAG LIGHT CAME ON AND THE STEERING WHEEL FUNCTIONS CEASED TO WORK. THIS WAS NOT A VEHICLE UNDER THE RECALL, BUT THE REPAIR WAS COVERED UNDER AN EXTENDED WARRANTY. JUST THIS WEEK, THE PART AGAIN FAILED, WITH A CLICKING SOUND FROM THE STEERING WHEEL. AGAIN, AIRBAG LIGHT ON WITH NO CONTROLS ON STEERING WHEEL WORKING. THE CAR NOR PART IS NO LONGER UNDER WARRANTY. THE VEHICLE WAS BEING DRIVEN WHEN THIS OCCURRED.
Engine, Sep 20, 2018
MY VEHICLE LOST POWER IN THE MIDDLE OF AN INTERSECTION. LATER IT WAS DETERMINED THAT MY TIMING CHAIN HAS "BROKEN TIME" AND NEEDS TO BE REPLACED
Electrical system, Aug 25, 2018
ON THIS JULY 4TH HOLIDAY, THE ENGINE OF OUR 2012 TIGUAN (LESS THAN 52K MILES, FIRST OWNER) BEGAN TO STUTTER ON THE FREEWAY AND THE CHECK ENGINE LIGHT STARTED TO FLASH. THIS OCCURRED AT 70 MPH IN THE FAST LANE OF A 6-LANE FREEWAY AT A MERGE (I-85 AT THE MERGE WITH GA-400 SOUTHBOUND). EVEN AS THE VEHICLE DRAMATICALLY LOST SPEED, WE WERE FORTUNATE ENOUGH TO BE ABLE TO PULL OVER INTO THE SLOWER LANES SAFELY. TRAFFIC WAS LIGHT AND FAST THAT AFTERNOON. I PROMPTLY SCHEDULED AN APPOINTMENT WITH THE VW DEALERSHIP (NALLEY VW OF ROSWELL) FOR THE FOLLOWING MORNING, ANXIOUS TO FIX THE PROBLEM. THE SERVICE TECHNICIAN RAN DIAGNOSTICS ON THE VEHICLE AND ADVISED ME THAT I NEEDED TO REPLACE ALL FOUR IGNITION COILS AND SPARK PLUGS. I WAS INFORMED THAT CYLINDER 2 WAS MISFIRING. I WAS SURPRISED TO FIND THAT COILS WOULD FAIL AT AS LOW A MILEAGE AND HAD CREATED AN UNSAFE SITUATION FOR US. IT APPEARS THERE ARE NUMEROUS INSTANCES OF COIL FAILURE FOR THIS VEHICLE. I CONTACTED AND INFORMED VW OF THE ISSUE. THEY DECLINED TO TAKE ANY ACTION TO COMPENSATE ME FOR SUCH PREMATURE COMPONENT FAILURE, LET ALONE ACKNOWLEDGE THAT THE FAILURE MADE FOR AN UNSAFE CONDITION ON THE ROAD. THE VW SERVICE CENTER REPLACED ALL FOUR COILS AND SPARK PLUGS THE FOLLOWING DAY, CORRECTING THE PROBLEM.
Engine, Aug 15, 2018
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS REPAIRED PER AN UNKNOWN NHTSA CAMPAIGN NUMBER BY IMPORT SERVICE CENTER (122 SUNSET LN, CLEVELAND, TN 37312, (423) 478-5766), BUT THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,657.
Electrical system, Air bags, Other or unspecified, Jul 17, 2018
CLOCK SPRING FAILURE IN MOTION WHILE TURNING ON A CITY STREET WITH A LITTLE OVER 40K MILES ON VEHICLE. THIS VIN NUMBER DID NOT APPEAR ON 15V-483 RECALL. RECOMMEND INCLUSION OF THIS COMPLAINT ON THE RQ 17-009 INVESTIGATION TO WIDEN THE RECALLED VIN'S. REPAIR DONE BY OKC VOLKSWAGEN AT A COST OF $600
Engine, Jun 27, 2018
TIMING CHAIN TENSIONER FAILED (COMMON ISSUE WITH VW TSI ENGINE) AND CAUSED AN INTERFERENCE WHICH RESULTED IN A CATASTROPHIC FAILURE OF THE ENGINE DURING A REGULAR ENGINE START-UP. THIS ISSUE HAPPENED AT ABOUT 115,000 MILES AND RESULTED IN AN ENGINE REPLACEMENT. THE CAR WAS STATIONARY AND WAS WORKING PROPERLY EARLIER IN THE DAY. THE CAR WAS UP TO DATE WITH ALL RECOMMENDED MAINTENANCE/ SERVICE TASKS. UPON SEARCHING THE WEB, IT WAS NOTED THIS WAS A COMMON ISSUE TO A POINT THAT THERE ARE SEVERAL SITES THAT OFFER "KITS" TO REPAIR THE ENGINE (JUST SEARCH "TIMING CHAIN TENSIONER ISSUE + VW TSI" ON GOOGLE). ONE EXAMPLE OF SUCH SITE IS THIS ONE: HTTPS://WWW.SHOPDAP.COM/BLOG/2-0T-VW-AND-AUDI-TSI-TIMING-CHAIN-TENSIONER-PROBLEMS.HTML THIS FAILURE RESULTED IN A REPAIR JOB OF OVER USD 5000 TO REPLACE THE ENGINE ON A RELATIVELY NEW CAR THAT SUPPOSEDLY HAS A TIMING CHAIN SYSTEM THAT SHOULD LAST THE LIFE OF THE ENGINE. THIS IS A KNOW ISSUE TO VW AS THEY HAVE UPDATED THE TENSSIONER DESIGN. I WISH VW WOULD HAVE ISSUED A TSB/ RECALL TO UPDATE THE TENSIONER TO THE LASTED DESIGN AND PREVENT SUCH FAILURE.
Structure, Other or unspecified, Jun 20, 2018
THERE WAS WATER LEAKING AND I BROUGHT MY VEHICLE TO A VW DEALERSHIP TO REPAIR. THEY INVESTIGATED THE VEHICLE AND FOUND OUT THAT WATER LEAKS FROM THE SUNROOF FRAME. THEY STATED THAT THE LEAK IS IN A LOCATION THAT CANNOT BE FOUND AND CANNOT BE REPAIRED. THUS I HAD TO REPLACE THE FRAME. THE SUNROOF FRAME IS FAULT EVEN I HAD NO PHYSICAL DAMAGE OR ACCIDENT ON MY VEHICLE. THIS ISSUE NEEDS TO BE SERIOUSLY INVESTIGATED SINCE WATER LEAKING FROM THE SUNROOF MAY CAUSE MANY OTHER ELECTRICAL ISSUES WITH THE VEHICLE.
Air bags, Jun 7, 2018
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE CLOCKSPRING FAILED. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG ERROR WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. IN ADDITION, THE HORN FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO SUNRISE VOLKSWAGEN (931 SUNRISE HIGHWAY, LYNBROOK, NEW YORK 11563, 516-596-5970) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING FAILED. THE VEHICLE WAS NOT REPAIRED. THE DEALER ALSO STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Other or unspecified, May 29, 2018
PANORAMIC SUNROOF EXPLODING AND SHATTERED WHILE DRIVING, BROKEN PIECES OF GLASS FALLING INTO DRIVER'S AND PASSENGER'S CABIN.
Steering, Electrical system, Air bags, May 23, 2018
CLOCK SPRING IN STEERING COLUMN BROKE WHEN TURNING STEERING WHEEL. AS A RESULT, AIRBAG LIGHT HAS ILLUMINATED, INDICATING AN AIRBAG FAULT. AIRBAG ERROR ALSO INDICATED ON THE DASHBOARD INFORMATION SCREEN. IN ADDITION, ALL STEERING WHEEL BUTTONS HAVE STOPPED WORKING. UPON RESEARCHING, THIS HAS BEEN A KNOWN ISSUE, AND ALSO A RECALL ITEM. IN CALLING THE LOCAL DEALER, I WAS REFERRED TO VW OF AMERICA FOR ASSISTANCE. THEY LOOKED INTO MY VIN, SND INFORMED ME THAT MY VEHICLE HAD ALREADY BEEN IN UNDER RECALL TO HAVE THE CLOCK SPRING REPLACED (2016), AND THAT THEY WOULD NOT COVER ANY FURTHER WORK RELATED TO THIS ISSUE ON MY VEHICLE. IT IS MY OPINION THAT VOLKSWAGEN, UNDER THE ORIGINAL RECALL, REPLACED THE CLOCK SPRING WITH THE SAME, OR EVEN A MORE INFERIOR QUALITY PART. THUS LEADING TO AN UNSAFE CONDITION, IN AN AIRBAG SYSTEM FAULT. THIS RECALL SHOULD BE EXPANDED TO RECTIFY ANY 'SUPPOSED" PRIOR FIXES THE VW HAD DONE, AS SO MANY ARE HAVING ISSUES AFTER HAVING THE RECALL WORK DONE.
Air bags, Seat belts, May 19, 2018
THERE WAS NO CRASH OR PHYSICAL DAMAGE TO MY VEHICLE, AIRBAG SYSTEM IS MALFUNCTIONING. FOR ABOUT A WEEK NOW, "ERROR: AIRBAG" MESSAGE IS SHOWN UP ON DASHBOARD AND THE AIRBAG LIGHT HAS TURNED ON. IN ADDITION TO THAT, EVEN I BUCKLED UP, WHEN I MAKE A RIGHT TURN SEAT BELT ALARM IS BEEPING AND SEAT BELT LIGHT HAS TURNED ON WHILE I AM DRIVING. I AM CONCERNING ABOUT THIS SERIOUS SAFETY ISSUE. I AM DRIVING MY CAR EVERYDAY WITH POTENTIAL THREAT OF ACCIDENT WITHOUT AIRBAGS BEING DEPLOYED.
Air bags, May 11, 2018
AIRBAG INFIGHTER CLOCK SPRING FAILS EVEN AFTER INSTALLING RECALL 15V483000. THIS IS A $664+TAX REPAIR AT TH VW DEALER. IN THE M A TIME, NO HORN, AIRBAG OR STEERING WHEEL CONTROLS WORK. ERROR CODE 00588 IS THROWN. AIRBAG IDIOT LIGHT IS ON AS WELL AS AN ERROR MESSAGE ON THE DASHBOARD DISPLAY WHEN YOU START THE CAR
Air bags, Other or unspecified, Apr 5, 2018
I HEARD A LOUD CLICKING SOUND WHEN TURNING MY STEERING WHEEL AND SINCE THEN MY AIRBAG LIGHT HAS BEEN ON AND MY HORN DOES NOT WORK ON MY VEHICLE. I SAW THE RECALL FOR THE CLOCK WHEEL SPRING IN 2015 AND THEY CLAIM IT HAS BEEN FIXED, BUT I HAVE SINCE SEEN FURTHER INVESTIGATION AS TO WHETHER OR NOT VW ACTUALLY FIXED THE PROBLEM. MY CAR WAS STATIONARY AND I WAS ATTEMPTING TO TURN OUT OF A PARKING SPOT WHEN THIS HAPPENED. I STILL HEAR CLICKING NOISES IN THE STEERING WHEEL SOMETIMES WHEN I TURN.