2003 BMW 3 Series
Problems, recalls and owner-reported issues
Air bags is the leading concern among 489 owner complaints filed for this model year. This is the 5th highest complaint count among 21 3 Series model years with reports.
Of the 2003 reports, 17 involved a crash and 21 involved a fire. 26 people were injured and 2 people died.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
489 reports, newest first.
Air bags, Oct 15, 2016
I RECEIVED A RECALL NOTICE IN 2015 FOR REPLACEMENT OF DRIVER SIDE AIR BAG. AS OF THIS DATE 10/15/16 BMW HAS NOT YET NOTIFIED ME OF WHEN THEY WILL NOTIFY ME THAT I CAN BRING MY CAR TO DEALER TO HAVE DRIVE SIDE AIR BAG REPLACED. CALLS TO BMW IN IN JUNE 2016 SAID TO WAIT UNTIL JULY,CALLS IN JULY SAID TO WAIT UNTIL AUGUST, CALLS IN AUGUST SAID PERHAPS BY OCTOBER OR END OF 2016...CALLS TO THE BMW DEALER I USE VARY -ONE TIME THEY SAY MAKE AN APPOINTMENT TO BRING THE CAR IN,NEXT CALL THEY SAY THAT THEY HAVE NO AIRBAGS...MY QUESTION(S) TO THE NHTSA IS "WILL BMW EVER REPLACE THE AIRBAG" AND IS DEPENDENT ON WHETHER I USE A BMW DEALERSHIP FOR MAINTAINING MY BMW.???... I WOULD ALSO LIKE TO NOTE THAT SOME COLLEAGUES WITH OTHER TYPES HAVE CARS HAVE BEEN NOT TO DRIVE THEIR CAR UNTIL THE AIR BAG IS REPLACED AND SOME DEALERS HAVE ACTUALLY PROVIDED A RENTAL CAR FOR THEM UNTIL AIR BAG IS REPLACED....ALSO MY WIFE HAS A 2013 ACURA RDX, AND WHILE I BELIEVE THAT YEAR WAS NOT AFFECTED BY THE AIRBAG RECALL, HER ACURA DEALERSHIP ACTUALLY REPLACED HER DRIVER SIDE AIR BAG AFTER JUST A FEW MONTH WAIT....I HAVE BEEN WAITING FOR ALMOST 17 MONTHS FOR BMW RO NOTIFY ME THAT I CAN BRING MY CAR IN FOR AIR BAGS....AND I DO NOT QUITE UNDERSTAND WHY THE BMW DEALERSHIP KEEPS CHANGING THEIR STORY ON THE AVAILABILTIY OF REPLACEMENT AIR BAGS YOUR HELP AND ATTENTION TO THIS MATTER IS GREATLY APPRECIATED
Air bags, Oct 10, 2016
TAKATA RECALL. AFTER WAITING 9 MONTHS FOR REPLACEMENT OF PASSENGER SIDE AIR BAG I RECEIVED ANOTHER RECALL NOTICE FOR THE DRIVERS SIDE AIRBAG. IT HAS NOW BEEN NEARLY 15 MONTHS AND NO REMEDY IN SIGHT . RECEIVED A " FINAL REMEDY AVAILABLE " LETTER DATED SEPT. 2016 ASKING THAT I CALL DEALER FOR REPAIR. CALLED LOCAL DEALER OCTOBER 10/16 AND WAS TOLD NO PARTS ARE AVAILABLE.I HAVE NOT HAD FULL USE OF MY VEHICLE FOR NEARLY 2 YEARS AND SEE NO REMEDY COMING ANYTIME SOON.
Electrical system, Oct 2, 2016
I'VE HAD THIS ISSUE FOR MANY YEARS NOW BUT NEVER THOUGHT ABOUT THE POTENTIAL CONSEQUENCES. OTHER PEOPLE HAVE HAD THESE ISSUES AS CAN BE FOUND WHEN DOING SEARCHES ON THE INTERNET. THIS PROBLEM INVOLVES THE DOOR NOT UNLOCKING AFTER BEING LOCKED VIA THE CENTER CONSOLE, KEY FOB, OR AUTO LOCK FEATURE WHEN VEHICLE IS MOBILE. THIS HAS BEEN REPORTED ACROSS MULTIPLE BUILD TYPES DURING THE EARLY 2000'S. THIS IS POTENTIALLY DANGEROUS ESPECIALLY IN AN ACCIDENT OR FIRE WHEN OCCUPANTS CANNOT SAFELY AND QUICKLY EXIT THE CAR WITHOUT HAVING THE BREAK THE WINDOW AND CLIMB OUT BECAUSE THE DOORS WILL NOT EVEN UNLOCK WHEN YOU PULL THE LATCH WHICH SHOULD DISENGAGE THE "LOCKED" STATE. I HAD GO TEND TO A PATIENT AT THE HOSPITAL TODAY FOR EMERGENCY SURGERY AND COULD NOT GET OUT OF MY CAR WITHOUT HAVING TO ROLL DOWN MY WINDOW, THEN USE MY KEY TO UNLOCK MY DOOR FROM THE LOCK CYLINDER ON THE OUTSIDE. HOWEVER I WAS UNABLE TO RETRIEVE ANYTHING ELSE FROM MY CAR AND HAD TO DO SO FROM THE DRIVER DOOR ONLY. THIS CAN BE LIFE THREATENING IN THE WRONG SITUATIONS. THIS INVOLVES THE GENERAL MODULE 5 OR "GM5" AND SHOULD BE INVESTIGATED FOR A POTENTIAL SAFETY RECALL AS IT IS INTERMITTENT.
Air bags, Sep 26, 2016
TAKATA INFLATORS. MANUFACTURER HAS NOT PURSUED THE EXISTING RECALL IN EVEN A REMOTELY TIMELY MANNER. I WAS NOTIFIED BY LETTER DATED JULY 2015 OF THE RECALL. THAT WAS OVER 14 MONTHS AGO! I CALLED MY LOCAL BMW SERVICE CENTER WHO INFORMED ME THE REQUIRED PARTS WERE STILL NOT AVAILABLE. THE REPRESENTATIVE HERE AT SAFECAR.GOV NOTIFIED ME THAT PARTS ARE AVAILABLE. WHEN I CONTACTED MANUFACTURER "NATIONAL RECALL CALL CENTER" (800-831-1117), AS RECOMMENDED BY REP HERE AT SAFECAR, THEY SAID THEY WEREN'T FOR MY VIN. WHEN I INFORMED THEM I HAD INQUIRED HERE WITH THIS AGENCY AND WAS TOLD THE PARTS WERE AVAILABLE, THE NATIONAL CENTER SAID THEY'D CALL ME BACK IN 48 HOURS. THEY NEVER DID. DOES ANYONE TAKE THESE SAFETY RECALLS SERIOUSLY? THE MANUFACTURER CERTAINLY ISN'T.
Air bags, Sep 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 BMW 330I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/29/16*LJ
Air bags, Sep 12, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 BMW 325CI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Sep 8, 2016
BMW RECALL NO 15V-318 DRIVERS AIRBAG AND 13V-172/14V-428. I KEEP GETTING ALARMING RECALL MESSAGES, BUT NO PARTS ARE AVAILABLE AT MY BMW DEALERSHIP. WHAT CAN I DO? THE LAST MESSAGE SAID THIS COULD CAUSE "SERIOUS INJURY OR DEATH".
Air bags, Sep 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 BMW 330I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Sep 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 BMW 330I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V428000 (AIR BAGS) AND 15V318000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Sep 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 BMW 330I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Aug 30, 2016
TL* THE CONTACT OWNS A 2003 BMW 330CI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V428000 (AIR BAGS) AND 15V318000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Aug 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 BMW 330CI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Aug 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/06/16*LJ *TR
Air bags, Aug 26, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 BMW 330I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Air bags, Aug 22, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 BMW 325XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Aug 18, 2016
I SENT YOU MY FIRST COMPLAINT ON OR AROUND AUGUST 10, 2016, AND ONLY RECEIVED A 'THANK YOU' RETURN NOTE, AND THAT YOU WOULD GET BACK TO ME. YOU HAVE NOT! TO RECAPITULATE THE EARLIER COMPLAINT, I RECEIVED RECALL CAMPAIGN NO. 15V-318 IN JULY 2015, AND HAVE SINCE NOT RECEIVED ANYTHING FROM BMW. I CALLED BMW CUSTOMER RELATIONS AROUND AUGUST 4, TO FIND OUT THE STATUS OF THE AIRBAG REPLACEMENT. AFTER GETTING NO INFORMATION FROM THE FIRST CUSTOMER RELATIONS PERSON, I WAS CONNECTED TO A SUPERVISOR WHO ALSO GAVE ME NO INFORMATION. I ASKED WHEN I COULD EXPECT A AIRBAG REPLACEMENT - THEY TOLD ME 'PROBABLY BEFORE THE END OF THE YEAR'. I TOLD THEM THIS WAS AN UNACCEPTABLE, DANGEROUS SITUATION, WITH THE SUPERVISOR'S RESPONSE THAT 'NOBODY HAD DIED IN A BMW OF AN AIRBAG INCIDENT'. WHILE IT IS GOOD NOBODY HAS DIED, THE RESPONSE WAS LESS THAN ACCEPTABLE. IT IS NOW A WEEK LATER, AUGUST 18 - AND STILL NO FURTHER RESPONSE FROM BMW OR FROM THE NHTSA. YOU GUYS HAVE BEEN WORKING THIS - IS IT SAFE TO DRIVE MY CAR OR NOT? ARE YOU ASKING OR WORKING WITH BMW TO RESOLVE THIS? WHEN CAN I EXPECT A REPLACEMENT AIRBAG, OR AT LEAST A RESPONSE FROM BMW OR THE NHTSA? PLEASE GET BACK TO ME - YOUR IN-ACTION IS NOT ACCEPTABLE EITHER. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Aug 17, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/04/16*LJ THE CONSUMER STATED THE DEALER PUT A RUSH ORDER ON THE PART AND IT WAS REPLACED ON SEPTEMBER 16, 2016. *TR
Air bags, Aug 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIR. THE DEALER WAS MADE AWARE OF THE DELAY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/20/16*LJ UPDATED 09/21/16. *JB
Air bags, Aug 10, 2016
DEAR SIRS: I RECEIVED A RECALL NOTICE (15V-318) IN JULY 2015, FOR THE FRONT, DRIVER'S SIDE AIRBAG RECALL FOR MY 2003 BMW 330I. SINCE THAT TIME I HAVE NOT RECEIVED ANY ADDITIONAL CORRESPONDENCE FROM BMW OR ANYONE, TO PROVIDE STATUS. I CALLED BMWUSA, CUSTOMER SERVICE ON AUGUST 2, 2016 - I FIRST TALKED TO ANTHONY SMITH, WHO RECITED PRESCRIBED VERBAGE, THAT I WOULD BE CONTACTED ONCE REPLACEMENT AIRBAGS WERE RECEIVED. I ASKED WHEN - HE COULD ONLY SAY 'PROBABLY BEFORE THE END OF 2016'. I TOLD HIM BMW'S HANDLING OF THIS WAS LESS THAN ACCEPTABLE, AND ASKED TO TALK TO A SUPERVISOR - I WAS CONNECTED TO A PERSON NAMED COLE, WHO REFUSED THE COURTESY OF PROVIDING A LAST NAME, ONLY HIS EXTENSION OF X8917. I ASKED COLE WHEN I COULD EXPECT TO RECEIVE A REPLACEMENT AIRBAG; HE COULD NOT ANSWER THAT. I TOLD COLE I WAS DEEPLY UPSET FOR NOT RECEIVING ANY INFORMATION (AT ALL) FROM BMW SINCE JULY 2015, AND WAS DEEPLY CONCERNED FOR MY SAFETY AND THAT OF MY PASSENGERS. HE WOULD ONLY SAY THAT 'NO ONE HAD DIED' OF AN AIRBAG INCIDENT IN A BMW - YET, AND COULD OFFER NO OTHER OPTIONS OR COMFORT FOR ME. I WROTE AN EMAIL LETTER TO BMWUSA THAT SAME DAY, DETAILING WHAT I WROTE IN THIS NOTE, RECEIVING A NOTE BACK FROM BMWUSA (CORRESPONDENCE 1-7149508707), THANKING ME FOR MY WRITING THEM, AND THAT THEY HAD FORWARDED MY EMAIL TO COLE FOR REVIEW - AND OF COURSE I HAVE NOT HEARD FROM THEM SINCE. ITS OBVIOUS THAT BMWUSA CUSTOMER RELATIONS GROUP IS LESS THAN COMPASSIONATE FOR THEIR CUSTOMERS. MY FRIENDS THAT WORK AT HONDA ARE TELLING ME TO 'GET OUT MY CAR', REGARDLESS OF WHAT BMW IS SAYING - THIS IS A DANGEROUS, UNACCEPTABLE RISK. PLEASE LET ME KNOW WHAT YOU THINK - I THINK AT THE VERY LEAST THAT BMW SHOULD PUT ME IN A SAFE CAR UNTIL THEY CAN REPLACE THIS DEFECTIVE AIRBAG. THANKS FOR YOUR TIME.
Air bags, Aug 4, 2016
TAKATA RECALL I ASKED FOR A SERVICE APPOINTMENT ON MARCH 8TH, 2016 BUT HAVE NOT RECEIVED A CALL BACK FROM THE DEALERSHIP TO SET A CERTAIN DATE FOR THE REPAIR. IS A 5 MONTHS WAIT NORMAL? I AM DRIVING THE CAR DAILY. EVERYTHING WORKS FINE.
Air bags, Aug 3, 2016
TL* THE CONTACT OWNS A 2003 BMW 325I. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS; HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Aug 2, 2016
THIS IS A CALIFORNIA CAR PARKED OUTSIDE FROM 2003-2014. FROM 2014-2016 IS HAS BEEN PARKED OUTSIDE IN NORTH CAROLINA. I WOULD THINK A 13 YEAR OLD CAR WITH THIS HISTORY WOULD BE IN THE PRIORITY A GROUP. IT IS BEEN HOT AND HUMID ITS ENTIRE LIFE. IT NEEDS TO BE REPLACED NOW. IT'S JUST A MATTER OF TIME.
Air bags, Jul 25, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 BMW 325XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Jul 21, 2016
TAKATA RECALL. I HAVE BEEN IN CONTACT WITH BMW NORTH AMERICA & MY LOCAL DEALER FOR WELL OVER 1 YEAR ON MY DRIVER'S SIDE AIRBAG RECALL (AFTER A MULTI YEAR DELAY TO GET THE PASSENGER SIDE REPLACED), BUT STILL DO NOT HAVE ANY IDEA OF WHEN THEY WILL FIX THE PROBLEM. MOST RECENTLY, BMW [XXX] TOLD ME "REMEDY IS AVAILABLE" IN WRITING. I HAVE CALLED THE LOCAL DEALER & LEFT MESSAGES 3 TIMES, BUT THE SERVICE DEPARTMENT WILL NOT CALL ME BACK. THE SECRETARY FOR THE SERVICE DEPARTMENT TOLD ME WHILE LEAVING A MESSAGE I NEEDED TO COME TO THE DEALER TO ORDER THE RECALLED PART. I ASKED HOW THIS COULD BE CORRECT. I REALLY NEED TO GO TO THE DEALERSHIP TO ORDER A PART FOR A RECALLED ITEM? BMW [XXX] NOW WILL NOT RETURN MY EMAILS. I HAVE ASKED MULTIPLE TIMES TO SIMPLY DISCONNECT THE POTENTIALLY DEADLY AIRBAG UNTIL A REPLACEMENT IS AVAILABLE, BUT THEY WILL NOT. I CANNOT UNDERSTAND WHY BOTH THE PARENT COMPANY & THE DEALER REFUSE TO RETURN MY CALLS & EMAILS, AND SIMPLY PROVIDE ME WITH INFORMATION ON WHEN MY CAR WILL BE FIXED. FURTHER, WHY WOULD THEY SAY A FIX/REMEDY IS AVAILABLE & THEN STOP COMMUNICATION AND NOT FOLLOW THROUGH, MAKING THE REQUIRED REPAIR. PLEASE HELP ME IN GETTING THIS POTENTIALLY DEADLY AIRBAG REPLACED. PLEASE FINE BMW FOR OPERATING IN SUCH A HORRIBLE MANNER. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Child seat, Jul 14, 2016
TL* THE CONTACT OWNS A 2013 BABY TREND EXPEDITION TRAVEL SYSTEM (NA), MODEL NUMBER: TJ94773. THE SEAT WAS MANUFACTURED ON MARCH 10, 2012. THE SAFETY SEAT WAS BEING UTILIZED IN A 2003 BMW 3 SERIES. AFTER BOTH REAR LATCHES WERE CONNECTED, THE REAR PASSENGER SIDE LATCH FRACTURED. THE FAILURE OCCURRED INSIDE THE VEHICLE. THE CHILD WAS NOT IN THE SAFETY SEAT AT THE TIME OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ......UPDATED 07/26/16 *BF