2011 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 732 owner complaints filed for this model year. This is the 2nd highest complaint count among 10 Cruze model years with reports.
Of the 2011 reports, 38 involved a crash and 20 involved a fire. 39 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V273000 on NHTSA.gov
Steering, gear box, shaft sectorMay 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V270000 on NHTSA.gov
SteeringApr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V221000 on NHTSA.gov
Representative owner complaints
732 reports, newest first.
Engine, Nov 23, 2015
ENGINE COOLANT SMELL INSIDE CABIN. HEAT MUST BE ON. THE VAPORS ARE STRONG ENOUGH TO IRRITATE THE EYES AND THROAT. THIS VEHICLE WAS PURCHASED DURING SUMMER AND SMELL STARTED WHEN IT TURNED COLD AND HAS CONTINUED
Visibility/wiper, Nov 21, 2015
THIS MORNING THERE WAS FROST ON MY WINDSHIELD I STARTED MY DEFROST WHEN FROST WAS MELTING I TURNED ON WIPERS TO REMOVE MELTED FROST MY DRIVER SIDE WIPER STARTED SKIPPING AND THEN STUCK IN THE VERTICAL POSITION AND NOW ITS LOOSE AND DO NOT OPERATE CORRECTLY.
Vehicle speed control, Electronic stability control (ESC), Nov 14, 2015
STABILITY TRAC AND TRACTION CONTROL LIGHT APPEARS, VEHICLE EXPERIENCES IMMEDIATE LOSS OF POWER. EXPERIENCED WHILE DRIVING ON FREEWAY ATTEMPTING TO CHANGE LANES. DUE TO THE SUDDEN LOSS OF POWER I WAS NEARLY STRUCK BY A BIG RIG. DEALER CAN NOT IDENTIFY CODES ONLY CODE THAT APPEARED WAS PO171,FUEL TRIM LEAN CODE WAS ADDRESSED BY DEALER, DEALER CLAIMS ORIGINAL COMPLAINT WAS TIED TO THE P0171 CODE. WHILE DRIVING HOME EXPERIENCED SUDDEN LOSS OF POWER AND ROUGH SHIFTING. NO WARNING LIGHTS OR INDICATORS APPEARED. VEHICLE SMELLS LIKE BURNT OIL, AND NOTICED A LOUD TICKING NOISE. NOTIFIED DEALER AND WAS TOLD IT IS NORMAL VEHICLE WILL BE FINE AFTER 400 MILES OF DRIVING. MY FAMILIES LIFE WILL BE PLACED IN JEAPORDY FOR THE NEXT 400 MILES. THE UNRESPONSIVE ACCELERATION AND SUDDEN LOSS OF POWER IS A SERIOUS SAFETY ISSUE.
Power train, Electrical system, Electronic stability control (ESC), Nov 7, 2015
HAVE HAD REPEATED ISSUES WITH SERVICE STABILITRAK LIGHT COMING ON WHILE DRIVING AND THEN POWER BEING REDUCED TO VEHICLE, CAUSING UNSAFE DRIVING CONDITIONS; FOLLOWING RECALL TO REPROGRAM COMPUTER ENGINE FAN RAN CONTINUALLY FOR DAYS; CAR DIED WHEN STARTONG, DEALER REPLACED COMPUTER TRIED TO RETURN WITH CHECK ENGINE LIGHT ON, NOW STABILITRAK ISSUE HAS RECURRED AGAIN. NOT CONFIDENT THAT DEALERSHIP HAS ANY CLUE WHAT IS REALLY WRONG WITH THIS CAR. THE DEALERSHIP'S MOST RECENT GUESS IS THAT SOMETHING IS WRONG WITH THE TRANSMISSION BUT THAT THEY ARE GETTING A CODE THEY DON'T RECOGNIZE.
Engine, Oct 29, 2015
A RECALL ON THE VALVE- COVER GASKET POTENTIALLY CAUSING A FIRE FROM OIL LEAKAGE HAS BEEN REPORTED IN THE LOCAL PAPER, BUT NOT ON MY MAKE/MODEL. I HAVE THE OIL LEAKAGE AND CAN SMELL IT BURNING OFF SOMETHING. THIS WAS NOT A PROBLEM UNTIL AFTER THE DEALERSHIP HAD TO REBUILD MY TRANSMISSION. MY CAR HAS 74,000 MILES.
Other or unspecified, Oct 22, 2015
WHEN THE CABIN HEATING SYSTEM IS ACTIVATED IN COOL/COLD WEATHER.(THE TEMP SETTING INDICATOR TO MAX HEAT AND THE CAR ENGINE IS AT THE NORMAL OPERATING RANGE). THERE IS A BURNT RUBBER SMELL OR EXHAUST SMELL THAT COMES OUT OF THE VENTILATION SYSTEM. THE DEALER HAS BEEN UNABLE TO FIND THE CAUSE. THE SMELL WILL GO AWAY IF THE TEMP SETTING IS REDUCE TO THE COLD SIDE OF THE SCALE (IE THE BLUE LINE AND NOT THE RED LINE). I HAVE READ OF OTHER COMPLAINTS ABOUT THIS SAME ISSUE BUT DID NOT FIND IT ON THIS SITE. IN THE WORST CASE THIS MAY BE CO LEAKING INTO THE CABIN OR IT COULD BE RELATED TO SOME RUBBER LIKE COMPONENT OFF-GASING BECAUSE OF THE HOT AIR. THIS HAPPENS WHEN THE CAR IS MOVING OR STANDING STILL, BUT THE ENGINE MUST BE IN THE NORMAL OPERATING TEMP RANGE AS SHOWN ON THE TEMP GAUGE. THIS HAS OCCUR EVERY YEAR SINCE I BOUGHT THE CAR.
Electrical system, Oct 6, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE GLOVE BOX LIGHTING STARTED TO FLICKER AND THE EXTERIOR LIGHTING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE NEGATIVE BATTERY TERMINAL CLAMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER TECHNICAL SERVICE BULLETIN NUMBER: 14311 AND NHTSA CAMPAIGN NUMBER: 10057574 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,710.
Engine, Oct 5, 2015
MOST OF THE MILES I PUT ON A CAR ARE HIGHWAY MILES. I HAVE A 90 MILE ROUND TRIP TO GET TO WORK. THE FIRST TIME THIS HAPPENED WAS APPROXIMATELY 2 YEARS AFTER I BOUGHT THE CAR AND HAD ROUGHLY 60,000 MILES ON IT (SUMMER OF 2013). THE A/C SHUT OFF AND THE WATER TEMPERATURE ROSE VERY QUICKLY. I TOPPED OFF THE COOLANT AND DIDN'T HAVE ANY MORE TROUBLE FOR AWHILE. ABOUT THIS SAME TIME I STARTED GETTING A SICKLY SWEET BURNT OIL SMELL IN THE CAR. VERY STRONG SMELL WHEN STOPPED AND THERE'S NO AIR FLOW TO DISSIPATE THE FUMES. JUST RECENTLY IT HAPPENED AGAIN. SAME THING, A/C SHUT OFF, WATER TEMP INDICATOR PEGGED OUT AND I GOT A MESSAGE SAYING "GO TO IDLE" OR SOMETHING TO THAT EFFECT. THERE WAS COOLANT SITTING ON TOP OF THE ENGINE. WITH THE CAR AT IDLE I COULD ONLY FIND A SMALL LEAK AT THE RADIATOR HOSE WHERE IT PLUGS INTO THE WATER OUTLET. I ASSUME THE LEAK IS MUCH WORSE WHEN THE WATER TEMP GOES UP AND THE SYSTEM PRESSURIZES. EVERY 50 MILES OR SO NOW I HAVE TO CHECK THE COOLANT LEVEL OR RISK ANOTHER OVERTEMP. NEXT IS THE TRANSMISSION. I HATE THIS TRANSMISSION. IT'S VERY JERKY WHEN SHIFTING AND HAS BEEN SINCE DAY 1. I THOUGHT MAYBE AS I DROVE THE CAR IT WOULD SMOOTH OUT EVENTUALLY. NO IT DID NOT. IT'S ESPECIALLY BAD IF YOU ARE COASTING TO A STOP BUT RESUME ACCELERATION BEFORE STOPPING. FINALLY, THE BRAKES HAVE A GLITCH. FROM MY DRIVEWAY I BACK SLIGHTLY UPHILL AND THEN DOWNHILL INTO THE ROAD. AT THIS POINT I HAVE TO STAND ON THE BRAKE PEDAL OR SHIFT INTO DRIVE IF I EXPECT TO STOP. IT SEEMS TO ONLY HAPPEN BACKING OUT OF MY DRIVEWAY. IF I BACK UP ON LEVEL GROUND I DON'T NOTICE IT HAPPENING. IT MAY BE THE DIFFERENCE IN SPEED. I'M NOT GOING AS FAST ON LEVEL GROUND AS I AM COMING DOWN MY DRIVEWAY.
Vehicle speed control, Oct 5, 2015
WHILE ATTEMPTING TO ACCELERATE INTO AN BUSY INTERSECTION, I FLOORED MY CAR AND QUICKLY REALIZED MY ENGINE HAD DRASTICALLY REDUCED POWER. THE CAR WAS HARDLY MOVING. THE ENGINE WAS RUNNING BUT THERE WAS NO ACCELERATION. THERE WERE NO WARNING LIGHTS OR ANYTHING, JUST NO ACCELERATION. LUCKILY, THE DRIVER BARRELING UP BEHIND WAS ABLE TO MOVE OVER INTO THE OTHER LANE OR IT WOULD HAVE BEEN A HORRIBLE ACCIDENT.
Vehicle speed control, Engine, Oct 3, 2015
ALMOST TO INTO A HUGE ACCIDENT DRIVING ON THE HIGH WAY AT A SPEED OF 35MPH WHEN MY CAR SLOWED DOWN WITH MY FOOT STILL ON THE GAS. IT FELT LIKE MY GEARS WERE SHIFTING WITHOUT ME SHIFTING THEM. I REALLY DON'T KNOW TO MUCH ABOUT CARS BUT I KNOW THIS WASN'T SUPPOSED TO HAPPEN WHILE DRIVING
Power train, Sep 24, 2015
I TRY TO START MY CAR AND THE CAR WILL STRUGGLE TO START OR SOMETIMES NOT TURN OVER AT ALL AND NO WARNING LIGHTS ON THE DASHBOARD POP UP. I HAD RECIEVED A RECALL NOTICE IN THE MAIL A COUPLE OF MONTHS AGO ABOUT THE POWER TRAIN. WHEN I READ UP ON IN IT SAID IT MAY MAKE THE CAR NOT RESTART. NOW IF I TURN THE IGNITION TO WHERE ALL THE LIGHTS POP UP & PUT THE CAR IN NEUTRAL, THE CAR WILL START UP EASIER FOR ME. I NO LONGER HAVE THE NOTICE AND AM WONDERING WHAT I SHOULD DO. WHEN I TYPE IN MY VIN # IT SAY IT DOESNT HAVE ANY OPEN RECALLS, YET I RECIEVED A NOTICE.
Exterior lighting, Structure, Other or unspecified, Sep 14, 2015, crash
I WAS INJURED IN ACCIDENT.... HIT A STATIONARY VEHICLE.... THERE'S SIGNIFICANT DAMAGE TO MY VEHICLE...MY AIRBAGS DID NOT DEPLOY... I AM SUFFERING FROM A SEVERE CERVICAL STRAIN, SEVERE NECK SPRAIN WITH INFLATION CAUSING SEVERE HEADACHES, A SEVERE UPPER AND LOWER BACK SPRAIN WITH INFLAMMATION CASING PRESSURE ON MY SCIATIC NERVE... I CANNOT LIFT, BEND , STAND , SIT, LIE DOWN FOR LONG PERIODS OF TIME, I EVEN HAVE TO HAVE HELP JUST TOO BATHE.. I BELIEVE THAT HAD DEPLOYED... MY INJURIES WERE NOT HAVE BEEN SO SEVERE.
Vehicle speed control, Engine, Fuel/propulsion system, Aug 31, 2015
PRACTICALLY EVERY DAY I DRIVE MY CAR, I EXPERIENCE EXTREME SHIFTING AND TRANSMISSION ISSUES. SPECIFICALLY, I HAVE TO FLOOR THE GAS PEDAL FOR THE CAR TO MOVE FROM 2ND TO 3RD SHIFT. THIS IS AN AUTOMATIC CAR, AND IT DRIVES LIKE A POORLY SHIFTING MANUAL. IT IS EXTREMELY UNSAFE TO DRIVE BECAUSE IT DOES NOT ACCELERATE WHEN I HIT THE GAS PEDAL, RATHER THE ENGINE REVS VERY HIGH AND LOUDLY, YET THE CAR DOES NOT ACCELERATE. IT ALSO HAS MADE LOUD POPPING SOUNDS FROM THE ENGINE, AND THE CAR FILLS WITH AN EXHAUST SMELL, AND DURING THE WINTER COOLANT SMELL IS OBVIOUS IN AND OUTSIDE THE CAR. I AM VERY UNCOMFORTABLE DRIVING-AND FEEL UNSAFE-DRIVING THIS CAR AND IT IS ALMOST FOUR YEARS OLD WITH LESS THAN 50,000 MILES! I HAVE BROUGHT IT TO THE DEALERSHIP ON THE BELOW DATES AND THEY CANNOT ?DUPLICATE THE ISSUE?, THUS HAVE NOT FIXED IT. ON ONE OCCASION, THE DEALERSHIP HAD MY CAR FOR 3-WEEKS! I HAVE NO IDEA IF THE DEALERSHIP IS EVEN DAILY TESTING, OR DRIVING, THE CAR. I DO KNOW, HOWEVER, IT IS EXTREMELY UNSAFE BECAUSE THE SHIFTING AND ACCELERATING IS UNRELIABLE AND WILL MOST DOUBTABLE CAUSE AN ACCIDENT INJURING MYSELF AND/OR OTHERS. I HAVE ALSO CALLED GM AND NUMEROUS OCCASIONS AND THEY WERE VERY UNHELPFUL, STATING THEY NEVER HEARD OF A SHIFTING/TRANSMISSION ISSUE WITH THE CHEVY CRUZE, WHEN IN FACT THE 2011 CHEVY CRUZE WAS RECALLED FOR SHIFTING LOCK CABLE. I HAVE RECEIVED, UNSOLICITED; A LETTER FROM A LAWFIRM TO SUE GM NOTING THIS EXACT ISSUES SHIFTING/POWER ISSUES (AMONGST FAULTY WATER PUMPS, WHICH I ALSO HAD REPLACED AFTER ONLY OWING THE CAR 2-YEARS), SO CLEARLY THERE ARE MANY OTHERS EXPERIENCING THESE ISSUES. DATES BROUGHT MY CAR TO (SULLIVAN'S ONEILLS IN AVON, CT) 1/16/2015; 5/2/2015; 5/09/2015;5/13/2015; 6/24/2015; 7/17/2015 MY GM SERVICE TICKETS ARE 71-1490864298 & 71-1490864298. THE CAR IS EITHER A LEMON, OR NEEDS TO BE RECALLED FOR SHIFTING/TRANSMISSION ISSUES.
Engine, Aug 25, 2015
MY HUSBAND NOTICED THE COOLANT LEVEL WAS LOW WHILE CHANGING MY OIL. HE FILLED UP THE COOLANT COMPARTMENT. A WEEK LATER, MY BATTERY DIED, SO WHEN MY HUSBAND WHEN TO JUMP MY CAR, HE NOTICED THE COOLANT LEVEL WAS ONCE AGAIN LOW AND THAT THERE WAS COOLANT PRESENT ON THE ENGINE HOSES. HE FILLED UP THE COOLANT AGAIN AND IT IS STEADILY LEAKING COOLANT WHEN THE CAR IS RUNNING. I RECEIVED A LETTER IN THE MAIL FROM GM IN 2014 ABOUT POSSIBLE COOLANT LEAK. THE LETTER TOLD ME TO TAKE MY VEHICLE IN FOR SERVICE IF THERE WERE ANY ISSUES WITH THE ENGINE COOLING SYSTEM. I WAS NOT HAVING ISSUES WITH ENGINE COOLING AT THE TIME, AND I PUT THE LETTER TO THE SIDE. TWO MONTHS AGO, MY AC BROKE DUE TO A ROCK HITTING IT. WHEN I TOOK MY VEHICLE TO THE CHEVY DEALERSHIP FOR THE AC, THEY NOTICED THE OPEN RECALL FOR THE COOLING SYSTEM AND RECOMMENDED I HAVE IT LOOKED AT WHILE I WAS THERE. THEY PROCEEDED TO INSPECT THE ENGINE COOLING SYSTEM, AT WHICH TIME IT PASSED THEIR INSPECTION. NOW TWO MONTH LATER, THE PROBLEM IS PRESENT AND THE CHEVY DEALERSHIP CLAIMS THAT IT WILL NOT BE COVERED SINCE THAT RECALL IS NO LONGER "OPEN" ON MY VEHICLE. THAT IS NOT FAIR IN MY OPINION.
Electrical system, Engine, Aug 11, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 58,278.
Service brakes, Jul 27, 2015
THE CHECK ENGINE LIGHT CAME ON IN THE VEHICLE. I TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED TO GET IT INSPECTED AND HAVE THE CODE READ. THEY SAID THAT THE CODE WAS DUE TO THE BRAKE PEDAL POSITION SENSOR AND IT NEEDED TO BE REPAIRED FOR APPROXIMATELY $500. THE VEHICLE WAS JUST BARELY OUT OF WARRANTY WHEN THIS PROBLEM OCCURRED. MANY TIMES, WITH THE ENGINE RUNNING AND IN THE IDLE STATE WITH THE BRAKE DOWN, THE ENGINE WILL LURCH FORWARD AS IF IT HAD A JOLT OF ENERGY. THIS HAPPENS INTERMITTENTLY AND ON DIFFERENT ELEVATIONS AND LOCATIONS WHILE THE CAR IS STOPPED. IT WORRIES ME THAT THE CAR WILL LURCH FORWARD WHILE STOPPED AND HIT THE CAR IN FRONT OF ME, WHICH IS WHY IT IS A SAFETY CONCERN. I FEEL AS THOUGHT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE COSTS TO REPAIR THIS BRAKE SENSOR AND IT SHOULD BE CONSIDERED A RECALL ON THE VEHICLE. I HAVE READ OF MANY OTHER CUSTOMERS WITH THE SAME ISSUE ON THE VEHICLE MODEL AND YEAR.
Service brakes, Jul 21, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE ATTEMPTING TO ENGAGE THE BRAKE PEDAL, THE BRAKES FAILED TO RESPOND AND EXTENDED TO THE FLOORBOARD SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT HAD TO PUMP THE BRAKES TO GET THE BRAKE PEDAL TO RESPOND. THE VEHICLE WAS TOWED TO THE DEALER, WHO REPLACED THE BRAKE BOOSTER VACUUM PIPE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,136. UPDATED 09/10/15*LJ
Other or unspecified, Jul 13, 2015
THIS HAPPENED TWICE: I WAS GOING DOWN A MOUNTAIN IN SOUTHWESTERN VA, WHERE I AM FROM, AND IT WAS LIKE THE BRAKES WERE GRABBING. I COULD FEEL IT IN THE BRAKE PEDDLE, STEERING WHEEL, AND FLOOR. I THOUGHT THEY WERE NOT GOING TO STOP ME. WE PULLED THE FRONT TIRES TO CHECK THE BRAKES AND ROTORS, AND THEY ARE BOTH FINE..THE PASSENGER WITH ME COULD FEEL IT TOO BOTH TIMES.
Electronic stability control (ESC), Jul 5, 2015
I FRIGHTENED AND ALMOST HIT A PEDESTRIAN WHILE AT A COMPLETE STOP DURING A RED LIGHT BECAUSE THE VEHICLE JERKED BACK AND FORTH. THE VEHICLE FELT AS IF IT WAS ON HYDRAULICS. MOMENTS LATER THE ENGINE LIGHT WENT ON AND THE DESCRIPTION OF SERVICE STABILTRAK DISPLAYED ON THE DASHBOARD. ONCE THE LIGHT WAS GREEN AND I PROCEEDED, ENGINE LIGHT WENT OFF AND SERVICE CONTROL ALSO WENT AWAY. IT WOULD ONLY JERK BACK AND FORTH ONCE AT A COMPLETE STOP. MY VEHICLE IS DEFINITELY A HAZARD AND NOT SAFE TO DRIVE.
Electrical system, Other or unspecified, Engine, Jun 26, 2015
THIS INCIDENT WITH MY CHEVROLET CRUZE HAS HAPPENED ON MORE THAN ONE OCCASION IN THE SAME MONTH. I WILL BE DRIVING, COMING TO A STOP AND THE WHOLE CAR WILL TURN OFF ON ME. THE AIR CONDITIONING SHUTS OFF, RADIO, THE WHOLE CAR POWERS DOWN. I PUT THE CAR INTO PARK, TURN OFF THE CAR, WAIT A FEW MINUTES AND TURN THE CAR BACK ON. PRAYING THAT ME AND MY TWO YEAR OLD DON'T GET INTO AN ACCIDENT THROUGHOUT THE INCIDENT.
Service brakes, Jun 25, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. SHORTLY AFTER STARTING THE ENGINE AND DEPRESSING THE BRAKE PEDAL, THE BRAKES MALFUNCTIONED. THE PEDAL FELT SOFT AND WOULD NOT ACTIVATE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC VACUUM PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V36000 (SERVICE BRAKES). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 61,400.
Steering, Electrical system, Engine, Jun 17, 2015
IT SAID SERVICE ESP.
Steering, Electrical system, Electronic stability control (ESC), Jun 12, 2015
WHILE DRIVING THE RADIO SHUTS OFF AND A WARNING POPS UP IN THE CENTER BETWEEN THE SPEEDOMETER AND RPM GAUGE THAT SAYS SERVICE STABILTRAC OR SERVICE TRACTION CONTROL. WHILE THAT HAPPENS THE POWER STEERING SHUTS OFF. THAT'S A NORMAL OCCURRENCE THAT HAPPENS RANDOMLY ONCE OR TWICE DURING MY 20 MILE DRIVE TO WORK, AND ON SHORT DRIVES FOR ERRANDS. TODAY THE VEHICLE COMPLETELY SHUT OFF TWICE WHILE DRIVING DOWN THE ROAD. I ALMOST WRECKED 3 TIMES GOING AROUND CORNERS WHEN THE POWER STEERING SHUT OFF ALONG WITH THE RADIO.
Air bags, Seats, Jun 7, 2015
I TOOK MY CAR TO THE KASPAR DEALER AND SANDUSKY, OH AND WAS TOLD THE PASSENGER AIRBAG SENSOR WAS BAD AND THE REPAIR COSTS WOULD BE 800.00. THIS IS ODD BECAUSE AT LEAST 95% OF THE TIME NO ONE SITS IN THAT SEAT. THIS CAR IS NOT OUR FAMILY CAR. IT IS STRICTLY FOR ME TO USE FOR WORK. THIS SEEMS TO ME MORE LIKELY TO BE A DEFECT THAN SOMETHING I SHOULD BE AT FAULT FOR.
Service brakes, Jun 4, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE OPERATING THE VEHICLE, THE POWER ASSIST BRAKES INTERMITTENTLY MALFUNCTIONED AND CAUSED AN INCREASE IN STOPPING DISTANCE. A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES) WAS RECEIVED IN OCTOBER OF 2014 AND THE VEHICLE WAS REPAIRED IN APRIL OF 2015, BUT THE FAILURE CONTINUED TO OCCUR INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.