2011 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 732 owner complaints filed for this model year. This is the 2nd highest complaint count among 10 Cruze model years with reports.
Of the 2011 reports, 38 involved a crash and 20 involved a fire. 39 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Service brakes, hydraulic, power assistAug 15, 2013
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.
Campaign 13V360000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V289000 on NHTSA.gov
Engine and engine coolingJun 22, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
Campaign 12V288000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)May 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.
THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V273000 on NHTSA.gov
Steering, gear box, shaft sectorMay 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.
THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.
Campaign 11V270000 on NHTSA.gov
SteeringApr 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.
SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V221000 on NHTSA.gov
Representative owner complaints
732 reports, newest first.
Service brakes, Jun 4, 2015, crash
TRAVELING BEHIND PASSENGER CAR; CAR IN FRONT APPLIED BRAKES. I APPLIED MY BRAKES BUT CAR DID NOT STOP. STRUCK BACK OF VEHICLE.
Other or unspecified, Jun 3, 2015
AFTER BUYING MY BRAND NEW 2011 CHEVROLET CRUSE LS STICK SHIFT MODEL ON AUGUST 10, 2011, SOME TIME PASSED. THEN, I NOTICED A MINOR PROBLEM. AND I AM STRESSING MINOR, BECAUSE THIS CAR NOW HAS 40 THOUSAND MILES ON IT AND IS STILL A GREAT CAR, BUT STILL HAS THE EXACT SAME ISSUE AS FOLLOWS: WHEN I TURN THE KEY THE FIRST TIME TO TRY TO START THE VEHICLE, IT MAKES A NOISE BUT THE ENGINE DOES NOT START. THEN, ALWAYS, ON THE SECOND TRY IT FIRES RIGHT UP! I NOTICE THIS MORE OFTEN WHEN THE CAR HAS BEEN DRIVEN, AND IS STILL WARM(ENGINE). NOW WITH 40 THOUSAND MILES ON THE VEHICLE, IT IS A LITTLE EASING TO MY MIND KNOWING THAT THIS MAY NOT PROGRESS INTO SOMETHING OF A BIGGER PROBLEM. AT LEAST I HOPE NOT. ANOTHER COUPLE OF PROBLEMS I MUST NOTE IS AS FOLLOWS, BUT HAVE NOT PROVEN TO BE OF ANY CONCERN WHATSOEVER: AT TIMES THERE IS A GRINDING NOISE COMING FROM, PERHAPS THE ENGINE??) WHEN THE CAR IS IDLE, AND IN NEUTRAL, AT SAY, A RED LIGHT OR AT A DRIVE THROUGH WINDOW. DOES NOT OCCUR ALL THE TIME, BUT A LOT OF THE TIME. THIRDLY, THE KEY BROKE OFF WHEN I TRIED TO PULL MY KEYS OUT OF THE IGNITION ONE TIME. THE DEALER WAS VERY SUPPORTIVE ON THIS ISSUE AND FIXED MY KEYS PROMPTLY AND EFFECTIVELY. HOWEVER, I HAVE MENTIONED THE STARTING(MINOR AS IT SEEMS) ISSUE TO MY DEALER WHILE THE VEHICLE WAS STILL UNDER WARRANTY. THEY, AS I LIKELY EXPECTED, TOLD ME THERE WERE NO CODES OR ANYTHING UNUSUAL THEY COULD FIND THAT MAY LEAD TO THIS ISSUE.THUS FAR I RATE MY CRUZE A SOLID 9 OUT OF 10! I ENJOY DRIVING MY VEHICLE AND IT GETS GREAT GAS MILEAGE AND DRIVES MORE LIKE A TOP OF THE LINE VEHICLE. I ALWAYS FEEL SAFE WHEN DRIVING IT. CHEVY DID A NICE JOB WITH ITS CRUZE. (INTERIOR AND EXTERIOR). I LOVE THE POWER FROM THE 1.8 4. THE STICK SHIFT NICELY SHIFTS AND PROVIDES THE CAR WITH MORE POWER. I AM GLAD I DON'T HAVE THE AUTOMATIC. HOPE I ASSISTED YOU WITH ANYTHING THAT MAY BE ABLE TO BE ADDRESSED. THANK YOU.
Engine, Jun 1, 2015, fire
TL* THE CONTACT OWNED A 2011 CHEVROLET CRUZE. WHILE AT A STOP LIGHT, THE CONTACT NOTICED SMOKE COMING THROUGH THE VENT AND INTO THE CABIN OF THE VEHICLE. MOMENTS LATER, SMOKE AND FLAMES APPEARED UNDER THE HOOD OF THE VEHICLE. AFTER EXITING THE VEHICLE, SEVERAL EXPLOSIONS WERE HEARD COMING FROM THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
Electrical system, Jun 1, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE GEARS SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,536.
Visibility/wiper, May 21, 2015
DRIVER'S SIDE WIPER STOPPED WORKING IN THE RAIN. IT WAS FOUND TO BE AN ISSUE WITH THE WIPER TRANSMISSION. THE END CAME OFF THE BASE OF THE WIPER ARM SPINDLE. AFTER SOME RESEARCH THIS SEEMS TO BE A COMMON SAFETY ISSUE WITH THIS MODEL AND SHOULD BE ADDRESSED BY THE MANUFACTURER. A RECALL IS IN ORDER DUE TO THE FACT THAT IT IS A SAFETY CONCERN AND THIS PART SHOULD NEVER FAIL LET ALONE ON A CAR THAT HAS NOT BEEN ON THE ROAD 4 YEARS YET.
Other or unspecified, Engine, Fuel/propulsion system, May 21, 2015
MANY RECALLS ON VEHICLE, OVER 5. ENGINE ISSUES.. CAR DOES NOT RUN WELL... I'VE TAKEN THE CAR MULTIPLE TIMES IN THE PAST MONTHS..
Power train, May 13, 2015
IT SLIPS OUT OF GEAR AND SHIFTS HARD TRYING TO FIND THE RIGHT GEAR
Electrical system, May 11, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED DIFFICULTIES WHEN ATTEMPTING TO START THE ENGINE. THE CONTACT DISCOVERED THAT ACID RESIDUE WAS PRESENT ON BOTH THE NEGATIVE AND POSITIVE BATTERY CABLE LEADS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE NEGATIVE BATTERY CABLE WAS SERVICED. THE CONTACT INDICATED THAT THE POSITIVE BATTERY CABLE CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Other or unspecified, May 7, 2015
WHEN I TURNED ON MY CAR, MY MESSAGE CENTER WAS IN GERMAN INSTEAD OF ENGLISH. I DID NOTHING TO CHANGE THE LANGUAGE. THE NEXT TIME I TURNED ON MY CAR, IT WAS BACK TO ENGLISH. *TR
Other or unspecified, Apr 27, 2015
I USE THIS SITE TO CHECK FOR OPEN RECALLS FOR MY JOB. I AM WONDERING WHY IT IS SO OUTDATED??? I CAN SEE A FEW WEEKS, BUT A RECALL THAT WAS "POSTED" IN NOVEBER 2014 SHOULD BE ON THIS WEB SITE BY NOW. WHY THE OUTDATED INFORMATION??? *TR
Electronic stability control (ESC), Apr 22, 2015
THE CARS STABILITY TRACK INDICATOR, ANTI-THEFT AND SEVERAL OTHER DASH LIGHTS INCLUDING CHECK ENGINE LIGHT COMES ON AND THE CAR WILL NOT START OR ALLOW ME TO REMOVE THE KEY. I HAVE HAD THIS HAPPEN ON SEVERAL OCCASIONS FORTUNATELY NOT WHEN I AM DRIVING HOWEVER MANY TIMES WHILE I HAVE BEEN DRIVING THE CAR THE CARS ELECTRICAL SYSTEM WILL RESET AND THE CARS POWER SEEMS TO LUG DOWN AND FEELS LIKE IT IS DRAGGING OR BRAKING. REMOVING BATTERY AND REPLACING HELPED IT ONCE. I ALSO NOTICE THE REAR LIGHTS WILL STAY WHEN THE CAR IS IN PARK UNLESS I START THE CAR MOVE IT 2 OR 3' AND PUT IT BACK INTO PARK AGAIN. *TR
Electronic stability control (ESC), Apr 22, 2015
THE CARS STABILITY TRACK INDICATOR, ANTI-THEFT AND SEVERAL OTHER DASH LIGHTS INCLUDING CHECK ENGINE LIGHT COMES ON AND THE CAR WILL NOT START OR ALLOW ME TO REMOVE THE KEY. I HAVE HAD THIS HAPPEN ON SEVERAL OCCASIONS FORTUNATELY NOT WHEN I AM DRIVING HOWEVER MANY TIMES WHILE I HAVE BEEN DRIVING THE CAR THE CARS ELECTRICAL SYSTEM WILL RESET AND THE CARS POWER SEEMS TO LUG DOWN AND FEELS LIKE IT IS DRAGGING OR BRAKING. REMOVING BATTERY AND REPLACING HELPED IT ONCE. I ALSO NOTICE THE REAR LIGHTS WILL STAY WHEN THE CAR IS IN PARK UNLESS I START THE CAR MOVE IT 2 OR 3' AND PUT IT BACK INTO PARK AGAIN. *TR
Steering, Apr 14, 2015
A SQUEAK HAS DEVELOPED IN THE STEERING COLUMN. ALTHOUGH GM HAS RECEIVED COMPLAINTS ABOUT THIS, THEY HAVE DONE NOTHING TO ISSUE ANY RECALLS. THERE ARE TSO'S ON THIS SINCE OTHER OWNERS HAVE COMPLAINED BUT THEY DO NOTHING. NO CAR WITH 23,000 MILES SHOULD HAVE BAD BUSHINGS OR OTHER PROBLEMS WITH STEERING UNLESS THERE ARE DEFECTS. *TR
Power train, Engine, Fuel/propulsion system, Apr 9, 2015
WHILE DRIVING THE VEHICLE THE ENGINE LIGHT CAME ON. THE CAR ONLY HAS 60,000.00 ON IT BUT WE TOOK IT IN BECAUSE THE ENGINE WOULD JUST RANDOMLY STOP AND THE CAR WOULD STALL. THE VEHICLE WHEN BROUGHT INTO THE DEALERSHIP, HAD BEEN INSPECTED AND THE CAR WAS MISSING PARTS. THE INTAKE MANIFOLD NON RETURN VALVE WAS MISSING. THERE WAS A VACUUM LEAK AT THE PCV ORIFICE EXTERNAL PORT. WATER PUMP WAS LEAKING FROM BOLT HOLES AND COVER PLATE. COOLANT LEAK WAS FOUND EVEN THOUGH A FEW MONTHS PRIOR TO THE LEAK, CHEVY "FIXED" THE RECALLED ITEM. I BELIEVE THAT THE VEHICLE HAS MANY FAULTY PARTS AND THIS IS THE SECOND TIME I HAVE WRITTEN A COMPLAINT ABOUT THIS COMPANY USING FAULTY PARTS IN THERE MANUFACTURING PROCESS. *TR
Visibility, Tires, Apr 3, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE OPERATING THE VEHICLE, THE TIRE PRESSURE MONITORING SYSTEM WOULD ERRONEOUSLY INDICATE THAT THE TIRES WERE NOT FULLY INFLATED. AFTER INSPECTING THE TIRES, THE CONTACT DID NOT DISCOVER A FAILURE. THE CONTACT ALSO INDICATED THAT THE DRIVER SIDE MIRROR FAILED TO ADJUST, WHICH IMPAIRED THE CONTACT'S VISIBILITY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 25,000.
Electronic stability control (ESC), Traction control system, Apr 3, 2015
UPON STARTING MY VEHICLE BOTH THE STABILITRAK AND TRACTION LIGHTS WERE ON, TURNED THE VEHICLE OFF AND THEN BACK ON. LIGHTS REMAINED ON, FIRST REPAIR PLACE SAID STABILITRAK SENSOR, SECOND SAID IT WAS THE WHEEL BEARING. BECAUSE OF THE DIFFERENCES IN OPINION I TOOK IT TO A CHEVY DEALER WHO THEN TOLD ME THE WIRES HAD GONE BAD AND NEEDED TO BE REPLACED AT THE COST OF $300. I CONTINUE TO HAVE ELECTRONIC ISSUES WITH THIS VEHICLE AFTER REPLACING THE BCM TWICE. SOMETHING NEEDS TO BE DONE. *TR
Engine, Apr 2, 2015
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING AT 20 MPH, THE CONTACT NOTICED A CHEMICAL ODOR COMING FROM THE AIR VENTS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. HOWEVER, THE FAILURE RECURRED AND THE CONTACT NOTICED THAT THERE WAS NO COOLANT IN THE RESERVOIR. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HOSE FROM THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. UPDATED 6/11/15*CN UPDATED 10/4/2017*CN
Service brakes, Mar 20, 2015
THE RECALL (GM RECALL # 12213) WAS PERFORMED ON APRIL 30, 2014. SINCE THIS DATE, THE BRAKES COME ON NO MATTER WHAT SPEED YOU'RE GOING. ALL OF THE BRAKE LIGHTS COME ON, EVEN WHEN FOOT IS ON THE ACCELERATOR AND THE CAR WILL SLOWLY START TO SLOW DOWN. IT ALSO CAUSES THE CRUISE CONTROL TO DISENGAGE AND THE CAR TO SLOW DOWN. SAFETY NOTICE #14417 COOLANT LEVELS LOW I HAVE TAKEN MY CRUZE IN TO THE DEALERSHIP ON THE FOLLOWING DATES: 8/14/2013, 4/30/2014, 5/6/2014, AND 11/7/2014. EACH TIME I WAS TOLD THE CAR WAS FINE. I AM ADDING A HALF A GALLON OF ANTI-FREEZE EVERY 2-3 WEEKS. THE SERVICE REPORT FROM 4/30/2014 SAYS THEY FOUND A FAULTY PUMP LEAKING OUT COOLANT AND IT WAS REPLACED. THEN WHY IS COOLANT STILL LEAKING? LAST, BUT CERTAINLY NOT LEAST, CHECK ENGINE LIGHT, CODE PO240. THE DEALERSHIP KEEPS TELLING ME IT IS THE CATALYTIC CONVERTER AND IT IS NOT. THERE IS NO LOSS OF POWER AND NO ROTTING EGG SMELL. SO INSTEAD OF CHANGING PARTS UNDER WARRANTY THAT COME UP WITH THE CODE, THEY CHECKED 2 ITEMS FOR THE 4 TIME EACH (WHICH HAVE BEEN FIXED) AND THEY CHECKED THE PARTS I CHANGED MYSELF BUT THEY NEVER CHANGED THE O2 SENSORS WHICH ARE THE PROBABLE ISSUE. THEY RESET THE CODE TO SEE IF THE LIGHT CAME BACK ON. IT DID. WHEN I RETURNED 6 DAYS LATER, MY WARRANTY MILEAGE WAS PAST BY 677 MILES AND INSTEAD OF CALLING IT A CONTINUATION FROM THE PREVIOUS VISIT WHERE THE PROBLEM WAS DIAGNOSED, THEY STARTED A NEW WORK ORDER AND IMMEDIATELY WANTED TO CHANGE THE CATALYTIC CONVERTER. I HAD ON-STAR AT THE TIME. DIAGNOSTICS OF MARCH 2014 SHOWED NO ISSUES. AFTER THE WORK DONE IN APRIL 2014, THE DIAGNOSTIC CAME BACK WITH AN ISSUE WITH THE EXHAUST SYSTEM (CODE PO240). I HAVE HEARD WHAT PEOPLE HAVE SAID ABOUT THIS DEALERSHIP BUT I RARELY LISTEN TO GOSSIP. APPARENTLY, IT'S ALL TRUE. THEY JUST WANT TO FIX THE EXPENSIVE PARTS AND WILL MAKE THEM BREAK DOWN SO YOU BRING IT BACK. *TR
Engine and engine cooling, Fuel/propulsion system, Mar 12, 2015
I'VE HAD NUMEROUS OF MANIACAL ISSUES WITH THE CHEVROLET CRUZE 2011. THE MOST SERIOUS AND DEADLIEST IS THE COOLANT SYSTEM ISSUES THE CHEVROLET CRUZE 2011 HAS. I WAS EXPERIENCING A COUGH ALONG WITH MIGRAINES ONCE ENGAGING THE AIR-CONDITION NUBS FROM HEAT TO AC AND SOME SLEEPING CONDITION WHERE I'D FIND MYSELF SPEAKING WHILE ASLEEP MOMENTARILY AWAKING. I'D WIND MY WINDOWS DOWN WHILE DRIVING AND I'D SEE THAT THE MIGRAINES, COUGHING ALONG WITH SLEEPING EXPERIENCES WOULD STOP. I VISITED MY CHEVROLET CRUZE 2011 DEALERSHIP AND EXPLAINED THE ODOR THAT WAS COMING FROM MY AIR COOLING SYSTEM. THEY CLEANED MY AIR COOLING SYSTEM AND REPLACED MY CABIN FILTER FEELING THAT THIS MAINTENANCE SOLVED THE ISSUES I WAS HAVING I FELT I COULD USE THE COOLING SYSTEM WITH NO PROBLEM. I WAS WRONG. THE MIGRAINES RETURN ALONG WITH THE COUGHING AND THE ODOR WHEN ADJUSTING THE COOLING SYSTEM NUBS. I CALLED THE DEALERSHIP TO EXPLAIN THE ONGOING MANIACAL PROBLEM. AFTER A WEEK OF HAVING MY WINDOWS DOWN MY CAR RAN HOT AND COME TO MY DISMAY IT WAS OUT OF COOLANT. I RECEIVED A LETTER FROM CHEVROLET RECALL DEPARTMENT THAT THE VEHICLE HAS A COOLANT SYSTEM ISSUE WERE COOLANT LEAKS AND THAT WAS THE ODOR. THE COOLANT WAS LEAKING ONTO THE MOTOR AND BURNING OFF RETURNING THE ODOR INTO THE CAB OF THE CAR. I HAD IT TESTED FOR REPAIRS AND HAD A WATER PUMP REPAIRED FOR THE VEHICLE, THIS DID NOT STOP THE PROBLEM, THE HOSE FROM THE MOTOR AND COOLANT RESERVOIR WAS REPLACED, DID NOT FIX THE PROBLEM AND THE LEAKING OF COOLANT CONTINUES. THE RECALL STATED THAT THE ONLY MAINTENANCE FOR THIS PROBLEM IS REFILLING THE RESERVOIR WITH COOLANT INTL THE PROBLEM IS FOUND AND FIXED. THAT MEANS I'LL HAVE EXPERIENCE EACH CONDITION I MENTION ABOVE WHICH HAS WORSENED. NOW IT'S CLOSE RELATED TO SEIZURE LIKE ENCOUNTERS SEE OBJECTS MOVE, FEEL WEAK, BLURRED VISION AND BODY JERKS. I'VE ASKED FOR A RENTAL INTL THE PROBLEM IS FOUND. *TR
Steering, Mar 9, 2015
AS I WAS DRIVING DOWN THE STREET MY CAR DID A SHIFT AS I WAS APPROACHING THE LIGHT.ME AND MY HUSBAND LOOK AT EACH OTHER AND STATED WHAT WAS THAT I PROCESSED TO MAKE A LEFT TURN AND PARK MY CAR. THE MOMENT I PULLED IN THE PARKING SPOT I NEEDED TO REVERSE THE CAR WELL NEEDLES TO SAY THE CAR DIDN'T MOVE YOU HEARD A CLICK AND IT DID NOTHING SO MY HUSBAND SAYS TURN THE CAR OFF AND SEE WHAT HAPPENS, I DID THAT NOTHING HAPPENED THE CAR STILL WOULDN'T REVERSE SO I CAN PARK MY CAR, THEN HE STATED PUT THE CAR IN NEUTRAL TO SEE WHAT HAPPENS OUT IT IN NEUTRAL IT GOES FORWARD, I JUST PURCHASED THIS CAR BLACK FRIDAY FROM KIA ON THE BLVD IN PHILADELPHIA, PA. I'M TRULY UPSET MISSING. PLEASE HELP. THANKS *TR
Power train, Engine, Mar 4, 2015
NEVER HAD ANY PROBLEMS WITH THIS VEHICLE INDICATING THAT THIS WOULD SUDDENLY HAPPEN BUT IT DID. I WOULD HEAT UP MY CAR IN THE MORNING AND THE REDUCED ENGINE LIGHT WOULD COME ON, I WOULD TURN THE CAR OFF AND THEN BACK ON IN A COUPLE OF MINUTES AND IT WOULD DRIVE FINE. THIS HAPPENED A FEW TIMES BUT THEN I WAS DRIVING ABOUT 55 MPH AND THEN ALL OF A SUDDEN THE ENGINE AND STABILITRAC LIGHT COMES ON AND SAYS REDUCED ENGINE POWER AND THE CAR SLOWS DOWN ABOUT 5 MPH IMMEDIATELY. THIS OCCURRED 3 TIMES ON MY WAY HOME THAT IS NORMALLY ONLY A 10 MINUTE DRIVE, THE VERY NEXT MORNING IT DID IT AGAIN WHEN STARTING IT UP IN THE MORNING TO TAKE IT TO THE DEALERSHIP. THIS HAPPENS IN THE MIDDLE OF TRAFFIC AND THANKFULLY DID NOT CAUSE AN ACCIDENT BUT IT COULD IF THIS WOULD OF HAPPENED ON THE EXPRESSWAY. THERE ARE SEVERAL COMPLAINTS ON THIS ISSUE WITH THE 2011 CHEVROLET CRUZE ON THE COMPLAINT FORUMS ABOUT THE THROTTLE BODY (DEALERSHIP CONFIRMED THIS ISSUE). THIS IS VERY DANGEROUS! *TR
Power train, Engine, Mar 1, 2015
MY CHEVROLET DEALER INFORMED ME THAT MY 2011 CHEVY CRUZE HAS A LEAK IN THE TRANSMISSION OIL COOLER LINES. IS THERE OR WILL THERE BE A RECALL FOR THIS PROBLEM. I NOTICED (NHTSA CAMPAIGN NUMBER:14V152000) THE CHEVY SILVERADO, SUBURBAN, SIERRA, TAHOE, AND YUKON HAD A RECALL FOR TRANSMISSION COOLER LINE ISSUES. PLEASE LET ME KNOW IF/WHEN CHEVROLET WILL REIMBURSE FOR THE REPLACEMENT AND REPAIR FOR THIS HEALTH AND SAFETY ISSUE(POTENTIAL VEHICLE FIRE). THANK YOU FOR YOUR ATTENTION REGARDING THIS MATTER. *TR
Engine, Feb 25, 2015
ABOUT A MONTH AND A HALF AGO I HAD TAKEN MY CRUZE IN FOR SERVICE WHERE I WAS PURCHASED MY 2011 CHEVY CRUZE. I HAD A RECALL ON A COOLANT LEAK AT THE PUMP. I HAD TAKEN IT IN FOR SERVICE AND OIL CHANGE. THE LADY I HAD COMMUNICATED WITH ABOUT THE PROBLEM I WAS HAVING ABOUT A BURNT SMELL WHEN I TURNED ON MY HEAT. SHE INFORMED ME THAT THERE WAS NO PROBLEMS OR LEAK. ONE DAY WHEN I WAS DRIVING HOME FROM WORK I STARTED CHOCKING AND MY EYES WHERE BURNING FROM AN INTENSE BURNING SMELL. WHEN I ARRIVED AT HOME I POPPED MY HOOD AND NOTICED THERE WAS ABSOLUTELY NO COOLANT IN MY OVERFLOW TANK. I THEN CONTACTED THE DEALERSHIP AND TOLD THEM WHAT I WAS EXPERIENCING WITH MY CRUZE. THEY TOOK ACTION AND HAD MY CAR TOWED TO THE DEALERSHIP WHERE THEY REPLACED THE PUMP AND COOLANT LINES WHERE THERE WAS A LEAK FREE OF CHARGE. (SHE NO IONGER WORKS FOR THE DEALERSHIP) I DO NOT KNOW HOW LONG I WAS DRIVING MY CRUZE WITHOUT ANY COOLANT. I STILL HAVE A CONTINUOUS SMELL OF SOMETHING BURNING AND HAVE TO TAKE IT IN FOR SERVICE AGAIN. I ALSO EXPERIENCE A SHACK WHEN THE CAR IS AT AN IDOL. IM BEING TO QUESTION MY PURCHASE OF MY CHEVY CRUZE. HOPEFULLY WHEN I TAKE IT IN FOR SERVICE THEY ARE ABLE TO PIN POINT THE PROBLEMS AND THAT THE LAST VISIT I NEED TO MAKE TO THE DEALERSHIP. *JS
Power train, Feb 24, 2015
TL*THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER REVERSING AND PUTTING THE VEHICLE INTO DRIVE, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Vehicle speed control, Electronic stability control (ESC), Feb 24, 2015
WHILE DRIVING MY CAR HOME FROM WORK AT THE END OF JANUARY, I FELT IT SUDDENLY SLOW DOWN ON ITS OWN. I HAD A MESSAGE ON MY DISPLAY TO SERVICE STABILITRAK AND ENGINE POWER REDUCED. I HAD NO POWER TO THE CAR AND HAD TO PULL OFF THE ROAD. I TURNED MY CAR OFF FOR A COUPLE OF MINUTES AND THEN BACK ON, IT STARTED AND RAN FINE THE REST OF THE WAY HOME. THEN AGAIN TODAY, FEB. 24TH, 2015, WHILE DRIVING TO WORK, IT DID THE EXACT SAME THING. I HAD TO MOVE OVER TO THE SIDE OF THE ROAD IN EARLY MORNING TRAFFIC (NOT AN EASY THING TO DO!), AND TURN MY CAR OFF. I WAITED FOR A COUPLE OF MINUTES, STARTED IT AND DROVE THE REST OF THE WAY INTO WORK WITHOUT PROBLEMS. AFTER READING THE MANY COMPLAINTS OF THE EXACT SAME SITUATIONS, I WOULD THINK IT'S TIME FOR A RECALL BEFORE SOMEONE GETS HURT DUE TO THE SUDDEN REDUCTION OF POWER!! *JS