2014 Chevrolet Cruze
Problems, recalls and owner-reported issues
Engine is the leading concern among 702 owner complaints filed for this model year. This is the 3rd highest complaint count among 10 Cruze model years with reports.
Of the 2014 reports, 70 involved a crash and 17 involved a fire. 57 people were injured.
What owners report most often
Recalls and investigations
Air bags, side/windowNov 6, 2025
General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet Cruze vehicles. The left and/or right-side roof-rail air bag (RRAB) inflators located on the roof rails above the headliner, may rupture at the inflator weld joint.
An inflator that ruptures may partially inflate the air bag and cause sharp metal fragments to enter or exit the vehicle, increasing the risk of an injury.
Dealers will replace the left and/or right-side RRAB modules, free of charge. Owner notification letters were mailed December 5, 2025. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N252530830. This recall is an expansion of previous NHTSA recall numbers 23V674 and 23V870.
Campaign 25V764000 on NHTSA.gov
Air bags, side/windowDec 21, 2023
General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet Cruze vehicles. The left and/or right-side roof-rail air bag (RRAB) inflators may rupture at the inflator weld joint. This recall is an expansion of Recall 23V-674.
An inflator that ruptures may partially inflate the air bag and cause sharp metal fragments to enter or exit the vehicle, increasing the risk of an injury.
Dealers will replace the left and/or right-side RRAB modules as necessary, free of charge. Owner notification letters were mailed July 22, 2024. Owners may contact Buick customer service at 1-800-521-7300 and Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N232425640.
Campaign 23V870000 on NHTSA.gov
Air bags, side/windowSep 20, 2023
General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet Cruze vehicles. The left and/or right-side roof-rail air bag (RRAB) inflators located on the roof rails above the headliner, may rupture at the inflator weld joint.
An inflator that ruptures may partially inflate the air bag and cause sharp metal fragments to enter or exit the vehicle, increasing the risk of an injury.
Dealers will replace the left and/or right-side RRAB modules, free of charge. Owner notification letters were mailed July 12, 2024. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N232408490.
Campaign 23V674000 on NHTSA.gov
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
SteeringJul 10, 2015
General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Cruze vehicles manufactured November 8, 2013, to March 12, 2015, and 2015 Chevrolet Volt vehicles manufactured April 11, 2014. In the affected vehicles, the inner tie rod may not be tightened to specification allowing the tie rod to separate from the steering gear.
Separation of the tie rod from the steering gear could result in the loss of steering, increasing the risk of a crash.
GM will notify owners, and dealers will replace the steering gear assembly, free of charge. The recall began on July 28, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15386.
Campaign 15V442000 on NHTSA.gov
Equipment, electricalJul 2, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore all-wheel-drive vehicles manufactured August 23, 2012, to September 9, 2013; Verano vehicles manufactured August 8, 2012, to June 20, 2013; Chevrolet Cruze vehicles manufactured August 7, 2012, to August 16, 2013, and 2012-2014 Chevrolet Sonic vehicles manufactured May 10, 2011, to August 16, 2012 equipped with a Calix oil pan/block heater. In cold temperatures, the insulation on the engine block heater cord can become damaged, allowing the wires to be exposed.
Exposed wires increase the risk of electrical shock and personal injury if the cord is handled while it is plugged in.
GM will notify owners, and dealers will replace the engine oil pan/block heater cord with a new cord that is rated for temperatures of minus 40 degree Celsius. The recall began in August 2014. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14257.
Campaign 14V417000 on NHTSA.gov
Air bagsJun 26, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Chevrolet Cruze vehicles. In the affected vehicles, the driver's front air bag inflator may have been manufactured with an incorrect part.
In the event of a crash necessitating deployment of the driver's air bag, the air bag's inflator may rupture and the air bag may not inflate. The rupture could cause metal fragments to strike and potentially seriously injure the vehicle occupants. Additionally, if the air bag does not inflate, the driver is at an increased risk of injury.
GM will notify owners, and dealers will replace the driver side air bag, free of charge. The recall began on June 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14305.
Campaign 14V372000 on NHTSA.gov
Power train, axle assembly, axle shaftMar 31, 2014
General Motors LLC (GM) is recalling certain model year 2013 and 2014 Chevrolet Cruze vehicles equipped with a 1.4L turbo engine, and manufactured between November 28, 2012, and March 7, 2014. On the affected vehicles, the right front half shaft may fracture and separate.
If the half shaft fractures and separates while driving, the vehicle would lose power and coast to a stop. If a vehicle with a fractured half shaft is parked without the parking brake applied, the vehicle could move unexpectedly. Either condition increases the risk of a crash.
GM will notify owners, and dealers will inspect and replace the right half shaft, as needed, free of charge. Parts for the remedy are not currently available. GM will send an interim letter to owners in May 2014. A second owner letter will be mailed when parts are available. Owners may contact Chevrolet at 1-866-694-6546. GM's number for this recall is 14079. This is an expansion of recall 13V-452. NOTE: Some vehicles subject to this recall were subject to the recall campaign initiated in 2013. Some of those vehicles were repaired using defective parts. Those owners will be advised that they must have their vehicles remedied again under this campaign and that having the earlier recall completed did not remedy their vehicles.
Campaign 14V151000 on NHTSA.gov
Power train, automatic transmissionFeb 21, 2014
General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, LaCrosse, Verano, and Enclave, and Chevrolet Impala, Malibu, Cruze, and Traverse, and GMC Acadia vehicles equipped with automatic transmissions. In the affected vehicles, the transmission shift cable adjuster may disengage from the transmission shift lever. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." They also fail to conform to FMVSS number 114, "Theft Protection and Rollaway Prevention."
If a vehicle's shift cable disengages from the transmission shift lever, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the driver may be able to shift the lever to the "PARK" position, but the vehicle transmission may not be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
General Motors will notify owners, and dealers will inspect and replace any affected transmission shift cable adjusters, free of charge. The recall began on April 10, 2014. Chevrolet owners may contact General Motors at 1-800-222-1020, Buick owners at 1-800-521-7300, and GMC owners at 1-800-462-8782. General Motors' number associated with this recall is 14048.
Campaign 14V092000 on NHTSA.gov
Power train, axle assembly, axle shaftSep 23, 2013
General Motors (GM) is recalling certain model year 2013 and 2014 Chevrolet Cruze vehicles equipped with manual transmissions (MF3/MR5) and manufactured January 24, 2013, through August 1, 2013. On the affected vehicles, the right front half shaft may fracture and separate.
If the half shaft fractures and separates while driving, the vehicle would lose power and coast to a stop. If a vehicle with a fractured half shaft is parked without the parking brake applied, the vehicle could move unexpectedly. Either condition increases the risk of a crash.
General Motors has notified owners. Dealers will replace the half shaft assembly, free of charge. The safety recall began on October 15, 2013. Owners may contact General Motors at 1-800-521-7300. This is General Motors campaign number 13276.
Campaign 13V452000 on NHTSA.gov
Representative owner complaints
702 reports, newest first.
Engine, Sep 3, 2019
CAR STARTED TO OVERHEAT CAUSED BY WATER PUMP FAILING AT ONLY 67K MILES. FAILING PUMP CAUSED COOLANT LEAK IN CAR WHILE DRIVING.
Fuel/propulsion system, Aug 30, 2019
"TAKATA RECALL" CATALYTIC CONVERTER NOT WORKING PROPERLY. CHECK ENGINE LIGHT GOES ON AND OFF NUMEROUS TIMES. WHEN THE LIGHT FIRST CAME ON, THE VEHICLE WAS IN MOTION HEADING SOUTH BOUND ON HWY 167.
Visibility/wiper, Aug 26, 2019
WHILE RIDING ON THEE FREEWAY IN GEORGIA YESTERDAY THE DRIVER SIDE WIPER STOPPED. I TURNED THEE WIPERS OFF AND TRIED AGAIN AFTER I PUSHED IT BACK DOWN. AND NOW IT'S STOPPING A QUARTER OF THEE WAY. THIS CAR HAS BEEN NOTHING BUT PROBLEMS SINCE I PURCHASED IT.
Engine, Aug 16, 2019
ENGINE LIGHT CAME ON AT ABOUT 107000 MILES. DIAGNOSED AS CODE P0420 CATALYTIC CONVERTER EFFICIENCY LOW. REPLACED WITH AFTERMARKET CATALYTIC CONVERTER MADE BY WALKER, BUT CODE DID NOT CLEAR. CONTACTED GM CUSTOMER CARE, WAS SENT TO ELKINS CHEVROLET. THEY CONFIRMED SAME DIAGNOSIS AND INDICATED AFTERMARKET PARTS DO NOT PERFORM TO CAR'S ULEV SPEC. BUT GM CATALYTIC CONVERTER IS ON NATIONAL BACKORDER AND HAS BEEN FOR MONTHS. OBVIOUSLY GM HAS AN ISSUE WITH PREMATURE FAILURE OF THIS PART AND DO NOT WANT TO ADMIT IT. GM CUSTOMER CARE WILL NOT PROVIDE ANY ESTIMATE OF AVAILABILITY NOR ANY INDICATION OF WHY IT IS ON BACK ORDER FOR SO LONG. PLEASE WE NEED A RECALL ON THIS FEDERALLY MANDATED EMISSIONS PART. I CANNOT PASS NJ INSPECTION.
Other or unspecified, Engine, Fuel/propulsion system, Aug 15, 2019
THE CATALYTIC CONVERTER WENT OUT. GOT SO HOT IT BLEW MY HEAD GASKET AS WELL AS HOSES AND CASING FOR WATER RESERVOIR
Engine, Aug 13, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THORNTON CHEVROLET (180 S MAIN ST, MANCHESTER, PA 17345, (717) 266-8800) WHERE IT WAS DIAGNOSED THAT THE KNOCK SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER WARRANTY. THE CONTACT ALSO STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED FOURTEEN TIMES SINCE THE VEHICLE WAS PURCHASED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 95372768444. THE APPROXIMATE FAILURE MILEAGE WAS 2,039. *BF *TR
Other or unspecified, Jul 28, 2019
CONSTANT ANTI FREEZE LEAKING. REPLACED THE WATER PUMP TWICE, THE COOLANT RESERVOIR, THE THERMOSTAT, FLUSH THE SYSTEM,. I'VE OWNED THE VEHICLE FOR A LITTLE OVER OUR YEAR AND HAVE SPENT COUNTLESS AMOUNTS MONEY ON REPAIRS. NO MATTER WHAT I DO KNOW THE PROBLEM IS NEVER SOLVED. THIS IS A DEFECTIVE MAKE AND MODEL.
Air bags, Jul 22, 2019, crash
TL* THE CONTACT OWNED A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE CRASHED INTO AN ABANDONED VEHICLE ON THE HIGHWAY AT 60 MPH AND SEVERELY DAMAGED THE REAR, LIFTING IT UP ON A BARRIER WALL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE CONTACT HAD BRUISES ON HER CHEST, WAIST, AND LEG FROM THE SEAT BELT. IN ADDITION, THERE WERE CUTS ON HER HAND. THE CONTACT WAS TAKEN BY AMBULANCE FOR THE INJURIES. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED AS OF YET. THE FAILURE MILEAGE WAS 101,000.
Electrical system, Electronic stability control (ESC), Fuel/propulsion system, Jul 19, 2019
I'VE HAD MY 2014 CHEVY CRUZE FOR ABOUT 2 YEARS NOW. BACK IN DECEMBER 2018 IT STARTED HAVING A LOT OF ISSUES. ANTIFREEZE WAS POURING OUT, IT WAS SPITTING AND SPUTTERING, ROUGH IDLE,AND OVERHEATING, MADE AN APPOINTMENT WITH CHEVY DEALERSHIP. THEY HAD MY CAR ABOUT A WEEK. THE SAID WATER PUMP WAS FAILING,THERMOSTAT WAS OUT, COOLER OUTLET HOSES NEEDED TO BE REPLACED. NOT EVEN 12 HOURS LATER I WAS TAKING IT BACK IN FOR THE SAME PROBLEMS. ENGINE LIGHTS WERE STILL COMING ON. THIS TIME THEY FIXED THE OIL COOLER LINE, AND CRANKSHAFT. A FEW DAYS PASSED AND AGAIN I WAS STILL HAVING THE SAME ISSUES. TOOK IT BACK, AND THEY FIXED THE CRANKCASE VENTALATION, CAMSHAFT COVER, INTAKE MANIFOLDINTAKE AIR PRESSURE SENSOR. MAYBE 2 WEEKS PASSED AND I FINALLY GOT UPSET AND TOOK IT 45 MINS TO ANOTHER SHOP, WITHIN A FEW HOURS I GOT A CALL THAT MY HEAD GASKET WAS BLOWN. I WAS STILL HAVING ALL THE SAME ISSUES AS I DID WHEN IT FIRST MESSED UP. I ENDED UP HAVING TO TAKE IT BACK TO THE OTHER DEALERSHIP WHO HAD BEEN WORKING ON IT. THEY KEPT ME CAR FOR 29 DAYS WHILE FIXING MY BLOWN HEAD GASKET. THEY RESURFACED IT AND FIXED CLAMPS. WELL, THURSDAY JULY 11 I WAS AT MY BOSSES HOUSE TRYING TO BACK UP UNDER A SHADE TREE. WHEN I STARTED THE CAR, IT SOUNDED HORRIBLE. IT WAS JUST SPITTING AND SPUTTERING. I OUT IT IN REVERSE AND HIT THE GAS. MY CAR STARTED ROLLING TOWARD! IT WOULD NOT BACK IT. I WENT TO HIT THE BRAKE AND IT DID NOTHING. I HAD TO PULL MY EMERGANCY BREAK BEFORE I RAN INTO HER FENSE.I IMMEDIATELY GOT ON THE PHONE WITH THE DEALERSHIP 45 MINS AWAY. SET MY APPOINTMENT UP. LATER THAT NIGHT ON THE WAY TO TAKE MY KIDS TO VBS, WE WERE STOPPED AT A RED LIGHT. WHILE TRYING TO CROSS OVER A MAIN HIGHWAY THE CAR JUST STARTED SPITTING AND SPUTTERING. IT WAS BARELY MOVING EVEN THOUGH I HAD THE GAS PEDAL TO THE FLOOR. GOT IT TO DEALERSHIP 45 MINS AWAY FRIDAY 12TH. ANOTHE BLOWN HEAD GASKET. THAT CAR IS NOT SAFE
Vehicle speed control, Engine, Jul 16, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE STOPPED AT A RED LIGHT, THE VEHICLE STALLED AND "STABILIZER", "TRACTION CONTROL", AND A WRENCH ICON ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE HAD TO BE PUSHED TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE FAILURE OCCURRED ONE OTHER TIME. THE VEHICLE WAS TOWED TO KELLEY CHEVROLET (5220 VALUE AVE, FORT WAYNE, IN 46805) TO BE DIAGNOSED, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,600.
Electrical system, Other or unspecified, Jul 14, 2019
HAD STARTED NOTICING THAT WHEN I WOULD START MY CAR MY RADIO WOULD SOMETIMES TAKE A LONG TIME TO COME ON. EVENTUALLY WOKE UP ONE DAY TO START MY CAR AND IT WOULD NOT START. THIS SHOULD NOT BE HAPPENING BECAUSE THE BATTERY IS NOT EVEN A YEAR OLD. USED MY PORTABLE JUMPER TO CHARGER AND TOOK IT TO GET READ AND IT WAS NOT THE BATTERY. I WAS TOLD THAT THERE WAS AN ELECTRICAL DRAIN THAT WAS STILL CHARGING MY BATTERY EVEN AFTER IT WAS TURNED OFF. THE SECOND ISSUE IS WHEN I AM DRIVING AND GO TO GIVE THE CAR GAS AND THE CAR WOULD NOT IMMEDIATELY ACCELERATE CAUSING TO ME TO ALMOST BE HIT TWICE. I HAD TO GIVE IT GAS A SECOND TIME IN ORDER FOR IT TO ACCELERATE
Engine, Jul 13, 2019
I RECENTLY HAD AN ISSUE WITH MY TURBO BECOMING DEFECTIVE THAT I LATER FOUND OUT THE PART WAS ON A NATIONAL BACK ORDER AND THAT THE MANUFACTURER KNEW THAT IT HAD A MANUFACTURING FLAW CAUSING MULTIPLE TURBOS TO BECOME DEFECTIVE. THIS IS A COSTLY PART TO REPLACE AND WITH IT BEING ON A NATIONAL BACK ORDER HAS CAUSED A MAJOR INCONVENIENCE THAT HAS ALSO TRIGGERED MULTIPLE PARTS TO GO OUT LIKE MY IGNITION COIL AS WELL AS MY CATALYTIC CONVERTER THIS HAS ALSO CAUSED MY CAR TO OVERHEAT. AS OF RIGHT NOW THERE IS STILL NO NEWS ON WHEN THIS PART IS GOING TO BE AVAILABLE, WE ARE ONLY TOLD THAT THE PART IS BEING REMADE TO SUSTAIN THE STRESS OF THE EXTRA WORK THAT WAS NOT ORIGINALLY PLANNED FOR OUR ORIGINAL PART TO SUSTAIN.
Engine, Jul 12, 2019
THE CAR STARTED MAKING A WHISTLING NOISE, THE CHECK ENGINE LIGHT COMES ON AND IT ACTS LIKE IT WANTS TO CUT OFF AT STOPS.
Electrical system, Exterior lighting, Vehicle speed control, Jul 11, 2019
DRIVING HOME AT 9PM ON A HIGH SPEED/TRAFFIC HIGHWAY, WE HAD ALL ELECTRICITY/STEERING SUDDENLY GO OUT, THEN WHEN IT CAME BACK ON POPPED UP WITH A "SERVICE STABILITRAK " MESSAGE. LUCKILY, IT CAME BACK ON BEFORE A WRECK BUT SCARED ALL OF US TO PIECES. THE CAR WAS BEING DRIVEN AT THE POSTED 70MPH SPEED LIMIT, BUT STARTED TO DECELERATE WHEN POWER WAS LOST. THIS HAPPENED ON 07/08/19. TODAY, 07/11/19 WE HAD TO JUMP THE CAR AND THE TURN SIGNALS NO LONGER DO THE LITTLE "CLICK" NOISE, AND THE DASH SCREEN/BACKUP CAMERA WON'T COME ON, ALTHOUGH THE RADIO STILL SOMEHOW WORKS. ALSO ON LUNCH BREAK TODAY, CAR WAS DEAD, KEY WOULDN'T COME OUT OF THE IGNITION TILL THE CAR WAS JUMP STARTED. AS THIS SEEMS TO BE A MAJOR ISSUE WITH THE CAR, WHY HASN'T IT BEEN RECALLED?
Engine, Jul 8, 2019
TURBOCHARGER IS FAULTY AND CAUSING CHECK ENGINE LIGHT TO COME ON. CHEVROLET IS TELLING ME I HAVE TO CONTINUE TO DRIVE MY CAR FOR AT LEAST ANOTHER 2-3 MONTHS BEFORE THE PART WILL BE IN BECAUSE THOUSANDS ARE WAITING ON THIS SAME PART FOR THE SAME MODEL YEAR CAR. I'VE PUT IN A CASE WITH THEM AND THEY SEEM TO BE IN NO HURRY TO GIVE ME ANSWERS ON HOW LONG THIS WILL ACTUALLY TAKE AND WHEN I CAN EXPECT MY CAR TO BE SAFE AGAIN. WITHOUT A LONER CAR, I FEEL VERY UNEASY ABOUT DRIVING MY BROKEN VEHICLE AND THEY ARE ACTING LIKE THIS IS NO BIG DEAL.
Fuel/propulsion system, Jul 6, 2019
MY CAR LOST POWER AND DOES NOT GET UP TO SPEED AS IT SHOULD
Electrical system, Jul 3, 2019
THE SIDE DETECTION WENT OUT AND THEY FIXED IT THEN I HAD TO HAVE IT CHANGED AGAIN IM GOING TO START A LAW SUIT BECAUSE I SHOULD NOT HAVE TO PAY FOR SOMETHING THAT KEEPS BLOWING OUT IVE TALKED TO A LAWYER AND THEY SAID I HAVE A GOOD CASE
Other or unspecified, Jul 1, 2019
WATER COOLANT OUTLET FAILED
Electrical system, Jun 26, 2019
THERE IS A PROBLEM WITH HOW THE CAR IS COMMUNICATING WITH THE ANTI THEFT SYSTEM, AT LEAST THAT'S WHAT I AM SUSPECTING. RANDOMLY, WHEN I TRY TO START THE CAR THE DASHBOARD LIGHTS COME ON, THE RADIO, AND EVERYTHING ELSE EXCEPT THE ENGINE WON'T EVEN CRANK. I'VE HAD THE BASICS CHECKED (BATTERY, ALTERNATOR, STARTER) AND ALL IS WELL. WHILE IT MAY NOT SEEM LIKE A SAFETY ISSUE THE CAR HAS LEFT ME STRANDED MANY TIMES. THIS IS AN ONGOING ISSUE I DON'T KNOW WHAT TO DO ABOUT THIS.
Electrical system, Jun 24, 2019
RADIO SCREEN LOSES POWER, GOES COMPLETELY BLACK. MUSIC STOPS PLAYING. WARNING LIGHTS ON DASH COME ON. MESSAGE APPEARS ON DASH "SERVICE STABILTRACK" SHUT OFF FOR 1-4 MINUTES, AND THEN CAME BACK ON. LOSS OF POWER STEERING. HAPPENED 7 OR 8 TIMES IN A 30 MINUTE PERIOD.
Electrical system, Air bags, Engine, Jun 17, 2019
ALL DIGITAL ELECTRONIC MESSAGES WILL SPIN IF YOU TURN KEY WHERE YOU WOULD READ SPEED. MANUAL GAUGES ARE NOT WORKING. CHECK ENGINE, AIR BAG, STABILITY CONTROL SYSTEM LIGHTS ALL ON. CAR STARTED FOR LESS THAN 5 SECONDS AND THE SMELL OF EXTREME ELECTRICAL SO BAD.. TURN OFF IMMEDIATELY. LIFT HOOD AND EVERYTHING TOO HOT TOO TOUCH. CAN'T GET HELP FROM ANYONE! THEY SAY NO RECALLS. THE CAR IS A RECALL WHERE. I PURCHASED IT AT, GALLAS CHEVROLET, ALBUQUERQUE NM TOLD ME BEFORE THIS DI NOT DRIVE COULD BE FATAL. BUT WILL NOT PAY FOR A TOW OR DIAGNOSTIC TEST. GM FINANCIAL, MY FINANCIAL COMPANY SAID IT SHOULD BE EASY THEY TAKE THE CAR BACK SEND IT IN. THEY WILL CREDIT OUR NOTE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Steering, Engine, Jun 17, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 20 MPH, THE STEERING WHEEL SEIZED AND THE STABILITRAC AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON, WHICH FAILED TO RESET THE STEERING AND CAUSED THE CONTACT TO LEAVE THE VEHICLE PARKED IN A PARKING LOT. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AND THE FAILURE RECURRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 85,393.
Electrical system, Engine, Jun 10, 2019, fire
*ENGINE FIRE* 4/10/19... (XXXXX) WAS IN THE CAR AND IT WAS IDLING AT THE SANDY, UTAH MCDONALDS PARKING LOT WHEN SMOKE AND SMELL CAME FROM ENGINE. SHE PUT OUT FIRE WITH WATER. I ARRIVED 15-20 MINUTES LATER TO HELP. I INSPECTED ENGINE COMPARTMENT AND DID A VISUAL CHECK ONLY TO FIND BURNT WIRING. THERE WAS NO OTHER KNOWN ISSUES AND VERIFIED NO FLUIDS SPILLED. I CALLED THE INSURANCE COMPANY AND THEY HAD TOWED TO RIVERTON CHEVROLET TO WORK WITH CHEVROLET AND HAVE KNOWN ENGINE FIRE RISKS. 2014 CHEVROLET CRUISE CASE# 95243938936 (GM) VIN: (XXXXXX) 4/11/19 INSURANCE COMPANY TOWED TO RIVERTON MOTORS. RIVERTON MOTORS INVOICE# 6209533 / 6206861/1 4/11/19 THE DAY AFTER THE ENGINE FIRE, I RECEIVED A CALL FROM FRED URIBE (SERVICE REP.) FROM THE RIVERTON MOTORS SERVICE CENTER. HE STATED THAT THERE WAS OIL ALL OVER AND IT NEEDED REPAIR. I TOLD HIM THAT THE CAR WAS IN FOR AN ENGINE FIRE AND I NEVER HAD AN OIL OR ANY CAR LEAKS. HE TOLD ME IT WOULD BE ~$600 TO REPAIR THE OIL COOLER LEAK AND IT NEEDED TO BE REPAIRED BEFORE THE ENGINE FIRE ISSUE. A FEW DAYS LATER FRED CALLED AND SAID IT WAS ACTUALLY A TRANSMISSION FLUID LEAK. THEY DIAGNOSED THE FIRE AS BEING STARTED FROM THE TRANSMISSION FLUID LEAK? THE INVOICE WRONGLY STATED THAT I REPORTED A LEAK NEEDING REPAIR AND NOT THE FIRE I REPORTED!!! I INFORMED RIVERTON MOTORS THAT THERE WAS AN ENGINE FIRE AND NOT ANY LEAKS. INVOICE INCORRECTLY STATED: CUSTOMER STATED VEHICLE HAS A COOLANT LEAK, LATER STATED THE CUSTOMER STATED VEHICLE HAS AN OIL LEAK. AND THEN VEHICLE FOUND THE RADIATOR LEAKING. THE INVOICE DID NOT STATE THE ACTUAL REASON FOR THE SERVICE WAS AN ENGINE FIRE!!!! STATE FARM INSURANCE CLAIM: 44-8388-Q93 AMOUNT:  $148.78 COMPREHENSIVE - FIRE 5/20/19 REPORTED TO GM/MACHELLA ENGINE FIRE 2014 CHEVROLET CRUISE CASE# 95243938936 6/10/19 REPORTED TO NHTSA PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Electrical system, Electronic stability control (ESC), Engine, Jun 3, 2019
I WILL BE DRIVING WHEN ALL OF THE LIGHTS ON MY DASH START GOING ON AND OFF , POWER SERVICE TRACK SHOWS UP, MY RADIO WILL SHUT OFF AND IT BECOMES A BLACK SCREEN. I WILL BE DRIVING OR STOPPED AT A RED LIGHT OR TURNING AND THE CAR WILL ACTUALLY COMPLETELY TURN OFF AND START COASTING. IF I AM AT A STOP LIGHT I WILL THAN HAVE TO PUT THE CAR INTO PARK AND THEN TURN THE KEY TO START THE ENGINE AGAIN. I HAVE HAD TO JUMP MY CAR NUMEROUS TIME TO WHERE I KEEP A PORTABLE JUMP IN MY CAR. MY KEY WILL GET LOCKED IN THE IGNITION AND I HAVE TO STICK A WRENCH UNDER THE STEERING WHEEL TO GET IT OUT. I HAVE REPLACED MY ALTERNATOR AND MY BATTERY WAS SO SWOLLEN I HAD TO REPLACE THAT AS WELL. THE WIRING WAS REPLACED TO CONNECT THE BATTERY AND ALTERNATOR AND I JUST HAD THE BCM REPLACED. I'M STILL HAVING ALL THESE ISSUES AFTER ALL THESE REPAIRS. THIS HAS BEEN HAPPENING SINCE NOVEMBER OF LAST YEAR AND IT HAPPENS EVERY TIME I DRIVE MY CAR!
Steering, Electrical system, Electronic stability control (ESC), May 30, 2019
MY VEHICLE HAS BEEN HAVING ISSUES WHERE IT WILL TAKE EXTRA TIME TO GET IT STARTED UP. WHEN I FINALLY DO GET IT STARTED, WARNING LIGHTS FLASH SAYING POWER STEERING SYSTEM, THE ANTITHEFT STAYS ON, AS WELL AS THE ENGINE MANAGEMENT LIGHT. I JUST HAD MY CAR SERVICED NOT TOO LONG AGO FOR A COOLANT LEAK ON THE ENGINE HOSE. I HAVE ALWAYS KEPT UP WITH OIL CHANGES AS WELL AS ALL OTHER FLUID LEVELS CHECKED REGULARLY. I FIRST BEGAN THINKING IT WAS THE BATTERY, HOWEVER I HAVE HAD THE BATTERY TESTED AND IT IS STILL BASICALLY NEW.