2010 Chevrolet Equinox
Problems, recalls and owner-reported issues
Engine is the leading concern among 784 owner complaints filed for this model year. This is the highest complaint count among 21 Equinox model years with reports.
Of the 2010 reports, 15 involved a crash and 9 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Seats, front assembly, power adjustJul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Campaign 14V447000 on NHTSA.gov
Visibility, defroster/defogger/hvac systemDec 23, 2009
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS AND WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 101, CONTROLS AND DISPLAYS". THE SOFTWARE IN THE CENTER INSTRUMENT PANEL CAN CAUSE THE HEATING, AIR CONDITIONING, DEFROST, AND RADIO CONTROLS, AS WELL AS THE PANEL ILLUMINATION TO BECOME INOPERATIVE.
DRIVING WITHOUT A FUNCTIONING DEFROST SYSTEM CAN DECREASE YOUR VISIBILITY UNDER CERTAIN DRIVING CONDITIONS AND COULD RESULT IN A CRASH WITHOUT WARNING.
DEALERS WILL REPLACE THE COMPUTER MODULE IN THE CENTER INSTRUMENT PANEL FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 OR AT WWW.GMOWNERCENTER.COM.
Campaign 09V489000 on NHTSA.gov
Representative owner complaints: engine
300 reports, newest first. Show all
Suspension, Power train, Engine, Fuel/propulsion system, Sep 1, 2012
EXCESSIVE ENGINE NOISE,PINGING,MISFIRES-TRANSMISSION SHIFT HESITATIONS UPON ACCELERATION-BACKFIRES/TINY EXPLOSIONS COMING FROM EXHAUST-SUSPENSION NOISE.ERRONEOUS MPGS-DEFECTIVE AIR CONDITIONING/INTERMITTENT/STALE SMELLING AIR/NOT COLD. *TR
Engine, Aug 13, 2012
WHEN STARTING THE VEHICLE AT ANY TIME THE ENGINE IDLES VERY ROUGH AND RPMS FLUCTUATE SIGNIFICANTLY ENOUGH THAT IT SHAKES THE VEHICLE. ENGINE NOISE IS VERY LOUD, EVEN FOR A SMALL DIRECT-INJECTED ENGINE. WHEN DRIVING THE THROTTLE IS SLOW OR JERKY TO RESPOND AND THE ENGINE NOISE INCREASES. AT DIFFERENT RPMS A RATTLING SOUND COMES FROM THE ENGINE COMPARTMENT, AS THOUGH SOMETHING IS LOOSE AND WILL FALL OFF. I HAVE HAD THIS VEHICLE AT OUR CHEVY DEALER SEVERAL TIMES FOR THIS ISSUE AND MOST RECENTLY FOR THE VEHICLE NOT SHUTTING-DOWN WHEN POWERED OFF. THE HIGH-PRESSURE FUEL PUMP WAS REPLACED BASED ON GM BULLETIN BUT NOTHING WAS DONE ABOUT THE LOUD AND OBSCENE ENGINE NOISE. DEALER STATED THIS WAS NORMAL OPERATION ALTHOUGH BULLETINS EXIST IN GM SYSTEM FOR TIMING AND VALVE-TRAIN ISSUES AND REPAIRS. I AM CONCERNED THAT THE ENGINE WILL SIMPLY QUITE ONE DAY UNDER NORMAL OPERATION. PLANNED OBSOLESCENCE AT 100,001 MILES? I WILL BE TAKING THE VEHICLE TO ANOTHER DEALER VERY SOON TO TRY AN REMEDY THE SITUATION AND UNDERSTAND MY CONCERN AND WORK WITH ME TO CORRECT ISSUES. *TR
Engine, Jul 27, 2012
TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND THE AIR CONDITIONING FAILED. IN ADDITION, THE CONTACT STATED THAT THE ENGINE FANS WOULD CONTINUE RUNNING FOR 20 MINUTES AFTER THE VEHICLE HAD BEEN POWERED OFF. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO INFORMED THE CONTACT THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT TOOK THE VEHICLE TO A SECOND DEALER AND WAS TOLD THAT THE HEATING CENTER WAS FAILING. THE CONTACT SPOKE TO THE MANUFACTURER IN REGARD TO NHTSA RECALL CAMPAIGN ID NUMBER: 09V489000 (VISIBILITY: DEFROSTER/DEFOGGER SYSTEM) BUT THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 15,000.
Engine, Jul 23, 2012
I WAS DRIVING DOWN THE ROAD AND THE CAR WAS JERKING BACK AND FORTH LIKE I WAS HITTING THE GAS AND BRAKE OVER AND OVER. I STOPPED AT A STOPLIGHT AND THE ENGINE MADE ANOTHER JERK AND THEN DIED. THERE WERE NO ENGINE LIGHTS OR FAULTS. I STARTED THE VEHICLE AGAIN AND IMMEDIATELY DIED AGAIN. I STARTED IT AGAIN AND WAS ABLE TO DRIVE FOR ABOUT ANOTHER MILE BEFORE I WAS STOPPED AT A STOPLIGHT AND DIED AGAIN. IT DID THIS TWO MORE TIMES BEFORE I REACHED HOME. I HAD THE VEHICLE TOWED TO A GM SERVICE CENTER. THEY ACKNOWLEDGED THIS WASN'T THE FIRST ISSUE WITH THIS MODEL OF VEHICLE WHICH IS AN ACTUATOR PROBLEM. THEY RECOMMENDED I CHANGE THE OIL MORE FREQUENTLY WHICH I DID BUT LESS THAN A YEAR LATER THE VEHICLE AGAIN EXPERIENCED THE SAME ISSUE. ANOTHER SERVICE CENTER ACKNOWLEDGED IT WAS A COMMON ISSUE BUT THAT THEY CAN ONLY REPLACE THE ACTUATOR IF IT HAS FAILED. *TR
Engine, Jul 23, 2012
DURING IDLE FROM STOP LIGHT TO STOP LIGHT IN CITY TRAFFIC, VEHICLE BEGAN TO IDLE VERY ROUGH DURING STOPS AND HAD REDUCED POWER WHILE MOVING. EVENTUALLY IT DIED OUT AT A STOP LIGHT. GENERAL MOTORS REFERENCE PIP5025 FOR EXCESSIVE OIL CONSUMPTION AND CYLINDER DAMAGE PER DEALER REPAIR REPORT. CAR HAS BEEN "REPAIRED" BUT IS STILL RUNNING SOMEWHAT ROUGH AND IS GIVING OFF A STRONG GASOLINE ODOR AND ENGINE OIL SMELLS LIKE GASOLINE - HAVE ANOTHER APPOINTMENT WITH DEALER TO HAVE CHECKED OUT - HAS NOT STALLED OUT AGAIN SINCE REPAIR THOUGH. *TR
Engine, Jun 18, 2012
LOUD NOISE COMING FROM ENGINE. SOUNDS LIKE LOOSE VALVE TRAIN.WHILE ACCELERATING AT LOWER SPEEDS NOISE BECOMES LOUDER. TRIED HIGHER OCTANE FUEL BUT THAT WAS NO HELP. *TR
Power train, Engine, Jun 11, 2012
HAVE OWNED MY CAR NOW FOR 6 MONTHS AND NOTHING BUT ISSUES. IT SEES THE DEALER MORE THEN I CAN ENJOY IT. IF ONE MORE UPDATE IS DONE AND I AM TOLD THE PROBLEM IS FIX AND REALLY IT ISN'T THEN MY FRUSTRATION WILL CONTINUE. FROM THE OIL LEAK, TRANSMISSION DECLINE ROUGH, ENGINE NOISE,KEY GETS STUCK IN IGNITION, FUEL GAGE AND STARTING ISSUES I WISH I COULD GET RID OF THIS CAR AND NEVER BUY CHEVY AGAIN. IF I HAD NOT SOLD MY OTHER CAR I WOULD PUT THIS UP FOR SALE AND WALK AWAY. THERE HAS TO BE SOMETHING TO FIX THESE ISSUES AS THIS WAS NOT A CHEAP CAR. IT ONLY HAS 52 THOUS MILES AND I WILL GO BACK TO MAZDA WHERE MY SUV WENT TO 285 THOUS WITH NORMAL MAINTENANCE NOT MAJOR ISSUES OR MY TAHOE THAT I SOLD AT 189 THOUS AND NO PROBLEMS. I WISH I HAD PURCHASED ANOTHER MAZDA AT THIS POINT. HOW DO WE GET THIS PROBLEMS RESOLVED ONCE AND FOR ALL? THIS IS CRAZY!I AM NOT SURE IF A LAWYER IS THE ANSWER BUT I WOULD HOPE THAT ITS NOT. I AM SICK OF GETTING RENALS, BEING LATE TO WORK TO DROP IT OFF AND SHUTTLE. I BOUGHT THIS TO HAVE A CAR TO DRIVE NOT TO TAKE TO THE DEALER OVER AND OVER. THE ENGINE SEAL WAS ALREADY REPLACED AND THE PROBLEMS ARE WORSE OR NOT BETTER AT ALL. SEEMS TO BE KNOWN PROBLEMS WITH 2010 SO WHY IS IT THAT THEY ARE NOT GETTING FIXED ON OUR CARS. I AM HAPPY TO GET MY 27 THOUSAND BACK AND GET A CAR THAT IS NOT A CLUNKER JUNK. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine and engine cooling, Fuel system, Gasoline, Apr 13, 2012
BROUGHT VEHICLE INTO FIRST DEALER FOR LOUD ENGINE NOISE AT LOW SPEED (1 TO 10 MPH)06/17/2011. DEALER SAID IT WAS THE FUEL INJECTORS AND SAID THEY WILL INSTALL AN INSULATOR TO QUIET THE NOISE. INSTALLED INSULATOR PROBLEM NOT RESOLVED 7/1/2011. BROUGHT IT TO ANOTHER DEALER FOR THE SAME NOISE. DEALER FOUND NOISE FROM TIMING CHAIN7/26/2012. THEY REPLACED TIMING CHAIN AND TENSIONER8/31/2011. PROBLEM SEEMED TO BE RESOLVED. 8 MONTHS LATER THE NOISE IS BACK. GAS MILEAGE AND POWER HAS DECREASED. DEALER SUGGESTED RUNNING A SOLUTION THROUGH THE ENGINE TO CLEAR OUT CARBON FROM LOW OCTANE GAS. DEALER APPLIED SOLUTION AND TOLD ME TO RUN TWO TANKS OF SUPER UNLEDED TO RESOLVE THE PROBLEM 4/6/2012. NOISE IS STILL THERE AFTER 2 TANKS OF SUPER UNLEADED 4/13/2012. GOING BACK TO THE DEALER IN A WEEK 4/20/2012. CONTACTED GM IN DETROIT TO EXPRESS MY ANGER.4/13/2012..
Engine and engine cooling, Apr 2, 2012
2010 CHEVY EQUINOX KEEPS KNOCKING, DEALER REPLACED TIMING CHAIN TWICE AND THE TIMING CHAIN TENSIONER TWICE AND STILL HAS THE PROBLEM. IT NOW SHUTS OFF WHILE DRIVING AND SHAKES AND MIS-FIRES WHEN COLD IN THE MORNING. DEALER CANT SEEM TO FIND ANYTHING WRONG THEY SAID THE 4-CYL ENGINES ARE PROBLEMATIC AND NOTHING CAN BE DONE. I HAVE CALLED GM AND THEY HAVEN'T OFFERED ME ANYTHING. I HAVE VIDEOS OF THE CAR HAVING PROBLEMS, THEY SAID THAT'S NOT GOOD ENOUGH. *TR
Engine and engine cooling, Dec 20, 2011
WHILE DRIVING DOWN I-95S, THE 2010 EQUINOX LOST POWER AND THE STABILITY CONTROL LIGHT ALONG WITH THE CHECK ENGINE LIGHT CAME ON. THE CAR WAS PULLED TO THE SIDE OF THE INTERSTATE AND EVENTUALLY WAS FLAT-BEDDED TO A LOCAL CHEVY DEALER. ONCE THE CAR WAS LOOKED AT BY THE DEALER THEY INFORMED ME THAT THE TIMING CHAIN FAILED AND THE WHOLE MOTOR WOULD NEED REPLACED. *TR
Engine and engine cooling, Nov 1, 2011
2010 CHEVROLET EQUINOX. CONSUMER WRITES IN REGARDS TO ENGINE STALL *TGW
Engine and engine cooling, Power train, Oct 25, 2011
***ATTENTION*** NEW INFO ON HARD SHIFITNG .... LIKE OTHERS WITH A 2010 NOX I HAVE SERIOUS SHIFTING PROBLEMS MOSTLY BETWEEN 3RD AND 4TH GEAR. IT HESITATES AND JERKS HARD INTO GEAR. THIS HAPPENS ABOUT 3 TO 4 TIMES A WEEK WHICH MEANS THE DEALER CAN NEVER DIAGNOSE THE ISSUE. WE EVEN PUT A FAULT RECORDER ON IT SET FOR TRANSMISSION ERRORS WITH NO SUCCESS. WHAT HAPPENED YESTERDAY IS VERY RELEVANT. THE DEALERSHIP CALLED AND SAID A NEW NEW SERVICE BULLETIN WAS JUST ISSUED FOR THE PROBLEM BUT HAD NO FIXES ONLY TO SAY THAT IT WAS WITHIN NORMAL RANGE. ACCORDING TO THE DEALER IT APPEARS THAT THE SHIFTNG POINTS VARY ACCORDING TO DRIVING HABITS AND THIS CHANGES WITH TIME AS THE COMPUTER "LEARNS" YOUR DRIVEN HABITS AND ADJUSTS. THE DEALER RECOMMEND THAT I COME IN EVERY FEW WEEKS AND THEY WOULD RESET THE CODES AND THIS WOULD HELP THE ISSUE BUT NO FIX SINCE THE COMPUTER WOULD AGAIN ADJUST SHIFT POINTS. ANOTHER OPTION WAS TO TRADE UP TO A 6 CYL MODEL ( PLUS $10K) WHICH DOES NOT EXHIBIT THE PROBLEM. THIS IS ALSO A SAFETY ISSUE IF THIS OCCURED WHILE GOING INTO A WET CORNER AND EXPERIENCE A HARD SHIFT CAUSING TIRES TO LOOSE TRACTION. THE TAKE AWAY POINT FROM THIS COMMENT IS THAT GM FINALLY RECOGNIZES A SERIOUS SITUATION, UNFORTUNATELY THAT HAVE NO FIX OTHER THAT BUY A NEW 6 CYL MODEL. CLOSING COMMENT: THE 2010 MODEL HAS CLOSE TO A 100 SERVICE BULLETINS WHILE THE 2011 HAS ONLY ABOUT 10. OBVIOUSLY THE 2010 WAS AN EXPERIMENT (BETA TEST) AND WE HELPED THEM FIX PROBLEMS BY DRIVING AND COMMENTING ON ISSUES. THE 2011 WAS THE RESULT OF MOST OF THE FIXES. *TT
Engine and engine cooling, Oct 6, 2011
TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. THE CONTACT WAS DRIVING 55 MPH WHEN A NOISE WAS A HEARD FROM THE ENGINE AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER CONFIRMED THAT THE INTERIOR ENGINE WALLS WERE SCARRED. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 46,954 AND THE CURRENT MILEAGE WAS 48,900.
Engine and engine cooling, Equipment, Aug 4, 2011
PURCHASED 2010 EQUINOX LS ON 8/14/09. THE VEHICLE HAS INCURRED NUMEROUS VISITS TO THE DEALERSHIP TO CORRECT A MAJOR WATER LEAKAGE PROBLEM,DEFECTIVE MODULE WHICH CONTROLLED DASHBOARD FUNCTIONS INCLUDING HEAT AND DEFROST AND A SEVERE OIL CONSUMPTION CONDITION WHICH REMAINS UNRESOLVED. COMPLAINTS OF ENGINE KNOCKING WERE REPORTED TO 2 DEALERSHIPS WITH NO RESOLVE. APPROXIMATELY 6 WEEKS AGO THE VEHICLE EXPERIENCED THE SAME KNOCKING AND CHECK ENGINE LIGHT. THE DEALER REPLACED THE TIMING CHAIN,THERMOSTAT ALONG WITH VARIOUS SEALS AND VALVES. THIS PAST MONDAY THE VEHICLE EXPERIENCED THE SAME TAPPING NOISE AND SHUTTERING,AFTER WAS DETERMINED THE VEHICLE HAD NO OIL THE VEHICLE WAS TOWED TO THE DEALER WERE THEY DISCOVERED THE CAR HAD CONSUMED OVER SIX QUARTS OF OIL WITH NO VISIBLE SIGNS OF OIL LEAKAGE ANYWHERE. THE WERE ADVISED BY GM TO DO AN OIL CONSUMPTION TEST OVER 5000 MILES WITH A BI-WEEKLY INSPECTION BY THE DEALER. A RESEARCH OF INTERNET FORUMS REVEALED THIS SITUATION TO BE A COMMON COMPLAINT WITH VARIOUS CONCESSIONS MADE TO OTHER OWNERS. THIS IS A DANGEROUS DEFECT THAT CAN LEAVE A DRIVER STRANDED IN THE HEAT OF SUMMER OR DEAD OF WINTER WITH LIFE THREATENING POSSIBILITES. THIS MATTER DESERVES YOU IMMEDIATE ATTENTION. *TR
Engine and engine cooling, Electrical system, May 3, 2011
HAS A TAPPING NOISE IN THE ENGINE TOOK IT TO DEALER AND THEY SAID THAT THEY CAN,T HEAR OR FINE THE PROBLEM,I TOLD THE SHOPMANAGER THAT THEY WILL NOT FIND IT WILL THE WINDOW UP,ALSO STARTED THE SUV UP ONE MORNING AND THE FUEL RANG SAY 303 MILE I DROVE 7 MILES TO WORK AND SAW THAT IT SAID 294 SO THE SUV THAN US 9 GALLON OF GAS IN SEVEN MILES.THE MERCHANT SAID THAT WAS NORMAL THAT,S A LIE.THE DEALER JUST DON,T WANT TO FIX THE PROBLEM,IF IT NOT ANY MONEY IN IT FOR THEM THAN THEY DON,T WANT TO FIX THE PROBLEM. I DON,T WANT TO GO OUT OF TOWN AND THE MOTOR BLOW UP OR THE DEFROST STOP WORKING AND MY FAMILY GET HURT THAN IT,S ON.WENT TO TWO DEALER AND THEY COULDN'T HEAR THE TAPPING AND I AM STANDING THERE AND HEAR IT.ALL THIS MONEY THAT WE PAYING FOR THIS SUV THEY NEED TO FIX THE PROBLEM OR WE WILL GET ACTION 9 NEWS ON IT. *TR
Engine and engine cooling, Jan 30, 2011
OUR 2010 EQUINOX 2LT 2.4L (4 CYL) THAT WE BOUGHT IN AUG. 2009 STARTED HAVING STALLING/ROUGH IDLE PROBLEMS AFTER A YEAR, WE TOOK IT TO THE DEALER 5 TIMES. THEY KEPT SAYING THAT THERE IS CASTING SAND CLOGGING THE SOLNOIDS.THEY CLAIMED TO CLEAN IT OUT EACH TIME. THEY FINALLY GAVE US A NEW ENGINE BUT WE DON'T FEEL SAFE DRIVING IT BECAUSE WE ARE STARTING TO FEEL THE SAME PROBLEMS AGAIN. THERE IS A BULLETIN FOR ALL THIS. WE HAVE CONTACTED GM AND THEY WON'T HELP US. I GUESS WE WILL HAVE TO CALL A LEMON LAWYER. I HAVE SEEN OTHERS WITH THIS PROBLEM. WHY WON'T GM DO ANYTHING FOR US OR REALLY IT? *TR
Engine and engine cooling, Equipment, Jan 24, 2011
MY WIFE AND I BOUGHT A PREOWNED 2010 EQUINOX WITH LOW MILEAGE AND A SHORT TIME LATER I WAS CHECKING FLUID LEVELS AND NOTICED THE OIL WAS 2QTS LOW, ADDED OIL. SHORT TIME LATER WE WENT ON A TRIP AND A WHILE LATER I CHECKED OIL LEVEL AND IT WAS DOWN A QUART. CALLED CHEVY DEALER WHERE IT WAS BOUGHT AND THEY SAID THEY WOULD DO A OIL CONSUMPTION TEST TO SEE HOW MUNCH OIL IT WAS USING. DEALER SHIP CHANGED OIL AND WAS DOWN A QUART. SERVICE TECHNICIAN SAID HE HAD NO IDEAL WHERE THE OIL WAS GOING, AND I TOLD HIM IT WAS PRETTY CLEAR THAT THE MOTOR WAS BURNING IT, NUMBER ONE THE TAILPIPE WAS BLACK AS THE ACE OF SPADES AND THERE MUST BE A FACTORY DEFECT IN THE ENGINE. I HAVE SPOKE WITH GM HEAD OFFICE ABOUT THIS AND THEY DID GIVE ME A CLAIM NUMBER. *TR
Engine and engine cooling, Nov 12, 2010
ON AUG 15, 2010 MY NEW CHEVY EQUINOX, WITH ONLY 717 MILES ON IT, STALLED IN THE MIDDLE OF THE ST. IT WAS TOWED (MIRAK CHEVROLET) ON SUNDAY AUG 15TH, AND THEY DIDN'T FIX THE PROBLEM UNTIL TUES. AUG 24TH. IN THE INTERIM I HAD BEEN TOLD THAT THEY DIDN'T KNOW WHAT THE PROBLEM WAS AND FINALLY A WHOLE NEW TRANSMISSION HAD TO BE ORDERED. I HAVE CALLED THE CHEVROLET CORP. AND THE GM EXECUTIVE OFFICES TO INFORM THEM THAT THIS IS COMPLETELY UNACCEPTABLE. A BRAND NEW CAR ONLY 3 WEEKS OLD SHOULD NOT NEED A NEW TRANSMISSION. I TOLD THEM THAT I DON'T WANT THE CAR BECAUSE I HAVE A CHILD AND I DO NOT FEEL SAFE IN IT. GM TOLD ME THAT THERE WAS NOTHING THAT THEY COULD DO; I HAD TO TAKE IT BACK. ON NOV 1ST I WAS DRIVING HOME WITH MY DAUGHTER AFTER WORK AND MY CAR STALLS AGAIN IN RUSH HOUR TRAFFIC. THIS TIME I HAD MY VEHICLE TOWED TO THE DEALERSHIP THAT I BROUGHT IT FROM (QUIRK CHEVROLET), AND CALLED GM AGAIN TO NOTIFY THEM OF WHAT HAPPENED. THE SERVICE ADVISOR WHO WAS DEALING WITH MY VEHICLE [XXX] SAID THAT THE PROBLEM THIS TIME WAS DUE TO DEBRIS GETTING INTO THE CAM SHAFT SCREEN/FILTER. I TOLD GM THAT I DO NOT WANT THAT CAR ANYMORE, EITHER GIVE ME A NEW CAR OR REFUND MY MONEY AND I WILL TAKE MY BUSINESS ELSEWHERE. AGAIN, THEY TOLD ME THAT I HAVE TO TAKE THE CAR BACK AND THERE WAS NOTHING THEY COULD DO. I TOLD THEM THAT THIS IS A VEHICLE THAT STALLS IN THE MIDDLE OF THE STREET WHILE DRIVING. THIS IS A HUGE SAFETY ISSUE! ON NOV. 4TH I WENT TO THE DEALERSHIP TO GET MY CAR. [XXX] LET ME TRANSFER MY BELONGINGS IN THE SERVICE GARAGE, TOLD ME DRIVE OUT OF THE GARAGE. AS I WAS PULLING OUT OF THE GARAGE I TRIED TO AVOID HITTING ANOTHER CAR BUT DIDN'T CLEAR THE TURN, I WOUND UP SCRAPPING AND DAMAGING THE SIDE OF MY CAR[XXX]DIDN'T GUIDE ME NOR DID HE TELL ME TO STOP WHEN I WAS ABOUT TO HIT THE SIDE OF THE GARAGE, HE JUST STOOD THERE WATCHING. HIS MANAGER ([XXX]) CAME OUT AND TOLD ME I HAVE TO GET MY INSURANCE TO PAY FOR IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine and engine cooling, Oct 14, 2010
TL*THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT NOTICED A KNOCKING NOISE FROM THE ENGINE AREA. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE CONTACT SHOULD USE HIGHER GRADE FUEL TO QUIET THE NOISE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WERE NO REMEDIES FOR THE FAILURE. THE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS APPROXIMATELY 12,500.
Engine and engine cooling, Sep 16, 2010
I HAVE A 2010 CHEVY EQUINOX AND IT IS MAKING A KNOCKING NOISE EVERYTIME I GIVE IT GAS THIS IS A BRAND NEW TRUCK I SHOULDN'T BE HAVING THIS PROBLEM I HAVE TAKEN IT BACK AND FORTH TO THE SERVICE AND THEY KEEP TELLING ME THAT NOTHING IS WRONG WITH IT THAT'S ITS NORMAL WELL I DON'T THINK SO I THINK THAT THIS TRUCK IS A LEMON AND IF SOMETHING ISN'T DONE WITH MY TRUCK I WILL CALL THE CHANNEL 7 ON YOURSIDE AND THEN I WILL SUE THE GM PEOPLE FOR NOT DOING ANYTHING ABOUT THIS PROBLEM I AM VERY UPSET OVER THIS,AND I M SURE THAT OTHER PEOPLE ARE HAVING THE SAME PROBLEM AS ME. *TR
Engine and engine cooling, Aug 17, 2010
BOUGHT A CHEVY 2010 EQUINOX BACK IN NOVEMBER OF THIS YR., AT 5,000 MILES I NOTICED A SECONDARY NOISE RATTLING/KNOCKING TYPE OF SOUND COMING FROM MY ENGINE (AT ACCELERATION). BROUGHT THE VEHICLE TO THE DEALERSHIP 3X NO RESULTS. I BROUGHT MY CAR TO 2 DIFFERENT INDEPENDENT MECHANICS BOTH NOTICED AND OBSERVED THE NOISE AND BOTH SEEM TO BELIEVE THE NOISE IS LACK OF FUEL GETTING TO THE ENGINE CAUSING MINI EXPLOSIONS TO THE ENGINE, THEREFORE CAUSING HOLES IN THE PISTONS WHICH WOULD CAUSE FURTHER ENGINE DAMAGE. I CONTACTED GM AND THE DEALERSHIP BOTH IGNORE THE PROBLEM AND WILL NOT ACKNOWLEDGE AT THIS TIME, LATER FOUND OUT FROM THE GM DEALERSHIPS SERVICE STATION THAT ACCORDING TO GM TECH ASSIST THAT THERE ARE 20 OTHER CASES LIKE MINE THAT THEY WERE NOTIFIED OF AND GM IS NOT WILLING TO DO ANYTHING ABOUT, THIS TO ME IS A MAJOR SAFETY CONCERN TO MYSELF AND MY FAMILY. NOW I HAVE MORE MILES AND THE NOISE IS GETTING LOUDER AND MORE FREQUENT. I DON'T FEEL SAFE DRIVING MY CAR KNOWING THAT MY ENGINE COULD BE SEVERELY AFFECTED. I HAVE BROUGHT MY CAR BACK TO DEALERSHIP 3X TO NO PREVAIL. PLEASE HELP! *TR
Engine and engine cooling, Apr 27, 2010
2010 EQUINOX 4000 MILES. WHEN DRIVING A LOUD SQUEALING NOISE COMES FROM ENGINE. TOOK IT TO DEALER AND THEY REPLACED THE SERP BELT THE FIRST TIME. STILL SQUEALING AND TOOK IT BACK THE NEXT WEEK WHERE THEY STATE IT WAS THE PWER STEERING GEAR. REPLACED THE POWER STEERING GEAR AND CAR STILL MAKES THE SAME NOISE. ON MY THIRD ATTEMPT TO REPLACE A RANDOM ENGINE PART PICKED OUT BY WHATEVER MACHINING IS FREE FOR THE DAY. *TR
Engine and engine cooling, Fuel system, Gasoline, Apr 5, 2010
BOUGHT A 2010 CHEVY EQUINOX ON OCT. 31ST..HAVE HAD IT 5 MONTHS AND HAS 5,500 MILES ON THE MOTOR IS MAKING A SEVERE OR REALLY LOUD TICKING NOISE. TOOK IT TO 2 CHEVY DEALERS AND THEY TELL ME THIS IS NORMAL BUT WHEN YOU START ONE UP ON THE LOT IT MAKES NO WHERE NEAR THE NOISE MINE DOES. THEY TELL ME IT IS NORMAL FOR THIS KIND OF FUEL INJECTORS AND REFUSE TO FIX IT. WAS NOT LOUD AT ALL WHEN WE PURCHASED THE VEHICLE NOW IT JUST KEEPS GETTING LOUDER. IT REALLY IS A SHAME WHEN WE PULL UP NEXT TO AN OLDER CAR AND IT IS QUIETER THAN OUR BRAND NEW ONE. *TR
Engine and engine cooling, Mar 16, 2010
ROUGH IDLE DURING COLD START OF MY 2010 CHEVY EQUINOX 2.4L 4 CYLINDER ENGINE ENGINE IDLES ROUGH AND MISSES UNTIL IT WARMS UP WHEN IT GETS BELOW 40 DEGREES TOOK CAR TO DEALER AT 2,000 MILES IN NOVEMBER, THEY SAID EVERYTHING WAS FINE AND TO SPECIFICATIONS. SAID THEY WOULD KEEP A EYE OUT FOR SERVICE BULLETINS ON COLD STARTING, NEVER HEARD FROM THEM. CAR CONTINUE TO RUN ROUGH ON COLD START. FOUND ON MY OWN A GM SERVICE BULLETIN IN DEC. #P00010 ON COLD START REQUIRE CALIBRATION OF ENGINE. CALLED DEALER TOLD THEM WHERE TO FIND SERVICE BULLETIN THEY FOUND IT AND THEN TOOK THE CAR IN . SAME PROBLEM STILL EXISTS EVEN AFTER TWO SERVICE VISITS. THE DEALER SAYS "THEY WILL KEEP THEIR EYE OUT FOR ANOTHER SERVICE BULLETIN ON THE COLD WEATHER STARTING" AS EVERYTHING IS UP TO SPECIFICATIONS ON THE CAR. THE CAR STILL RUNS ROUGH AND MISSES UNTIL IT WARMS UP. *TR
Engine and engine cooling, Feb 9, 2010
MY BRAND NEW CHEVROLET EQUINOX 2010, WHICH HAS LESS THAN 2000 MILES HAS BEEN OVERHEATING ALREADY. I TOOK IT INTO THE DEALERSHIP AND THEY HAVE NO IDEA WHAT THE PROBLEM IS. THE TEMPERATURE GAUGE DOES NOT WORK AT TIMES. THE ERROR MESSAGE THAT I AM GETTING: "AC OFF DUE TO HIGH ENGINE TEMPERATURE". *TR