2011 Chevrolet Equinox
Problems, recalls and owner-reported issues
Engine is the leading concern among 782 owner complaints filed for this model year. This is the 2nd highest complaint count among 21 Equinox model years with reports.
Of the 2011 reports, 30 involved a crash and 3 involved a fire. 41 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Seats, front assembly, power adjustJul 23, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Campaign 14V447000 on NHTSA.gov
Seat belts, front, buckle assemblyDec 15, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX, CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. THE DRIVER AND /OR FRONT PASSENGER SAFETY BELT BUCKLE ANCHOR MAY FRACTURE AND SEPARATE NEAR THE SEAT ATTACHMENT IN A VEHICLE CRASH.
THE SAFETY BELT SYSTEM MAY NOT RESTRAIN THE OCCUPANT(S) AS DESIGNED AND COULD INCREASE THE RISK OF INJURY.
DEALERS WILL MODIFY THE PASSENGER AND/OR THE DRIVER SAFETY BELT BUCKLES AS NECESSARY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 18, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 10V623000 on NHTSA.gov
Representative owner complaints: power train
145 reports, newest first. Show all
Power train, Oct 30, 2018
TRANSMISSION FAILED AT 50,000 MILES. I WAS DRIVING 25 MPH DOWN A CITY STREET. OF COURSE, I'M OUT OF WARRANTY BECAUSE OF YEARS, AND, GM WILL NOT CONSIDER GIVING ANY ASSISTANCE, EVEN THOUGH THIS IS A COMMON PROBLEM WITH THE 2011 EQUINOXES. AN EMPLOYEE AT A LOCAL DEALERSHIP SAID THE TRANSMISSION IN THE EQUINOX LIKE MINE IS GARBAGE. I PURCHASED THE CAR NEW IN MARCH, 2011, AND IN FEBRUARY 2015 AT 26,000 THE A/C COMPRESSOR WENT OUT, AND I HAD TO PAY FOR THAT REPAIR.
Power train, Engine, Oct 24, 2018
I'VE HAD THIS VEHICLE FOR 10 MONTHS AND IT'S BEEN IN THE SHOP MORE THAN ANYTHING. IT'S ALREADY ON ITS SECOND ENGINE AND THAT WAS SEPTEMBER 14TH, NOW OCTOBER 23RD IT IS NOW NEEDING A TRANSMISSION. THIS DOESN'T INCLUDE THE UNBELIEVABLE AMOUNT OF OIL CHANGES AND TUNE UPS. I'VE STALLED IN REVERSE AND DRIVE. THE CAR DIED OUT WHILE DRIVING AND IS EXTREMELY LOUD AT TIMES. ALL I HAVE FOR DOCUMENTS ARE MY RECEIPTS. I'M DISABLED WITH CHILDREN AND WHEN I THOUGHT WE WERE BUYING A CAR WE BOUGHT A LOT OF PROBLEMS INSTEAD. CONSTANTLY TRYING TO STILL FIND RIDES TO DR APPTS AND SUCH. I'M VERY DISAPPOINTED THAT A RECALL HASN'T BEEN DONE YET, AFTER THE ALL THE COMPLAINTS ON SAID VEHICLE.
Power train, Engine, Sep 27, 2018
I WAS DRIVING MY 2011 CHEVY EQUINOX I JUST PURCHASED AUG 5,2018 WHILE DRIVING THE ENGINE LIGHT CAME ON I WENT TO TURN IN THE PARKING LOT AT THE VEHICLE JUST COMPLETELY SHUT DOWN I HAD TRY COASTING INTO A SPACE. VEHICLE WAS TOWED TO A SERVICE CENTER ONLY TO LEARN THIS IS A KNOWN ISSUE WITH G MM C/CHEVROLET. UNFORTUNATELY GMC IS TURNING A DEAF EAR TO THIS VERY DANGEROUS SITUATION. I HAD JUST GOTTEN OFF A MAJOR INTERSTATE I COULD HAVE BEEN KILLED AND GMA IS CLEARLY AWARE OF THIS PROBLEM AND REFUSING TO DO A RECALL I'M PRAYING NOONE GETS KILLED BEFORE THEIR HAND IS FORCED TO MAKE THEIR PRODUCT SAFE FOR THE CONSUMER.
Steering, Power train, Engine, Sep 5, 2018
WHILE DRIVING CAR TREMBLED A LITTLE A MINUTE OR SO BEFORE IT SEEMINGLY LOST POWER, NO ACCELERSTION, STEERING WHEEL LOCKED. LIGHTS REMAINED ON DASH BUT NO POWER. NO WARNING LIGHTS. NOTHING. THANKFULLY WAS ABLE TO SAFELY STOP NEAR SIDE OF THE ROAD AND TURNED THEBKEY AND CAR STARTED LIKE NOTHING HAPPENED. THANKFUL I WAS EXITING A PARKING LOT, AND WASNT ON THE HIGHWAY LIKE I WAS JUST A FEW HOURS PRIOR. I COULDVE BEEN KILLED
Power train, Sep 1, 2018
I HAVE A 2011 CHEVY EQUINOX THAT JUST RANDOMLY HAD THE TRANSMISSION GO OUT IN IT. I HAD TAKEN IT TO A DEALERSHIP NOT EVEN 2 WEEKS AGO AND THEY WERE SUPPOSED TO DO A FULL VEHICLE FLUID TOP OFF AND FULL OIL CHANGE. NEVER HAVE I HAD ANY ISSUES WITH MY VEHICLE PRIOR TO THIS AND IT ONLY HAS 90K MILES ON IT.
Power train, Aug 30, 2018
THE TRANSMISSION WENT OUT IN THE VEHICLE WITH ONLY 85,XXX MILES ON IT. COSTING ALMOST $3,000 TO FIX IT.
Power train, Electrical system, Engine, Aug 6, 2018
GOING DOWN THE ROAD THE AC STARTED BLOWING HOT AIR SO WE HAVE NO AIR IN THIS SUV NOT FAIR AND IT STARTED TO JERK LIKE IT WAS LOSING POWER SCARY
Power train, Engine, Aug 2, 2018
VEHICLE HAS BEEN METICULOUSLY MAINTAINED. ENGINE STARTED TO STALL WHILE DRIVING, THEN WOULD NOT START. WARNING LIGHTS DID NOT APPEAR UNTIL AFTER THE VEHICLE WOULD NOT START. SAID ENGINE UNDERPOWERED. HAD IT TOWED TO MECHANIC, WHO FOUND THERE WAS NO OIL IN THE ENGINE, EVEN THOUGH NO LIGHTS CAME ON AND WE CHECKED THE OIL 3 DAYS EARLIER. HAD THE CAR TOWED TO THE DEALER. THE DEALER SAID THE ENGINE NEEDED TO BE REPLACED, BUT REPAIRS SHOULD BE COVERED UNDER A SPECIAL COVERAGE WARRANTY ISSUED BY GM. GM DENIED COVERAGE WITH NO EXPLANATION SENT TO ME. I CALLED CUSTOMER SERVICE TO FILE AN APPEAL, AND WAS GIVEN A FILE NUMBER AND TOLD SOMEONE WOULD CONTACT ME WITHIN 2 BUSINESS DAYS. DESPITE ALMOST DAILY FOLLOW UP CALLS BY ME FOR A MONTH NO ONE HAS CALLED ME BACK. EACH TIME I AM TOLD IT THE CASE IS BEING HANDLED BY A SENIOR ADVISOR AND THAT THE OPERATOR WAS NOT ABLE TO CONTACT THEM AND THEY WOULD CALL ME BACK. I ASKED FOR THE CASE TO BE ESCALATED TO A SUPERVISOR, AND AFTER 4 TIMES WAS TOLD IT HAD BEEN, BUT WHEN I CALLED BACK TO SEE WHY NO ONE HAD CALLED ME BACK WAS TOLD THAT THE SENIOR ADVISOR WAS STILL ASSIGNED TO THE CASE. THIS IS A VERY SERIOUS SAFETY ISSUE, WITH THE ENGINE STALLING WHILE STILL IN MOTION, WITH NO WARNING, AND IS CAUSED BY A KNOWN MANUFACTURER'S DEFECT AND SHOULD BE PART OF A RECALL, NOT "SPECIAL COVERAGE".
Power train, Other or unspecified, Electronic stability control (ESC), Jul 3, 2018
RECALL ON THE FRONT SEAT THERE'S A RECALL IN THE ENGINE AREA ELECTRICAL SURGES THERE'S A RECALLED BEGINNING OF THE CRANKING UP PART OF THE CAR THERE ARE MORE RECALLS BUT I AM NOT FOR SURE OF THE REST
Power train, Engine, Jun 27, 2018
TODAY I ADDED MY NAME TO THE CLASS ACTION LAWSUIT, CASE NO. 3:17-CV-5337 THAT WAS FILED ON 9/14/17 IN THE NORTHERN DISTRICT OF CALIFORNIA AGAINST GM REGARDING MY 2011 CHEVROLET EQUINOX. IF YOU'RE AFFECTED, ADD YOUR NAME AS WELL AS FILE A COMPLAINT WITH THE FEDERAL TRADE COMMISSION. FEB2017, I PURCHASED SAID AUTO WITH 69,684 MILES IN GOOD CONDITION. ON MY WAY TO WORK WHILE AT A RED LIGHT THE SUV SHUT OFF WITHOUT WARNING. BEING UNABLE TO RESTART THE SUV, IT WAS TOWED ON MAY 25, 2018 TO MY MECHANIC (CB ISLAND, 589 UNION AVE, WESTBURY, NY) TO FIND THAT THERE WERE DAMAGED VALVES, A BROKEN TIMING CHAIN, AND A BLOWN ENGINE AT 93,675 MILES. THIS MILEAGE IS WELL UNDER GM'S SPECIAL COVERAGE ADJUSTMENT MILEAGE OF 120K. THE CAUSE OF THE DAMAGE TO THE MOTOR WAS LACK OF OIL IN THE ENGINE. BEING DILIGENT IN GETTING OIL CHANGES, THERE WAS NO INDICATION THAT THE OIL WAS LOW IN THE CAR. GM REFUSED TO HONOR THE WARRANTY THOUGH THEY KNEW OF THE DEFECT ON THESE ENGINES. THERE ARE MANY ALMOST IDENTICAL MECHANICAL ISSUES OVER MULTIPLE YEARS FOR THE CHEVY EQUINOX. THIS IS NOT JUST A FEW OF US THAT HAVE EXPERIENCED THIS ENGINE FAILURE, BUT ENOUGH TO HAVE A CLASS ACTION INITIATED. HAVING A $16K LOAN REMAINING, I HAVE NO OTHER CHOICE BUT TO REPAIR THE ENGINE. THE GOVERNMENT (WHICH WAS ASSISTED GM OUT OF BANKRUPTCY) NEEDS TO HOLD GM ACCOUNTABLE BY FORCING THEM TO TAKE ACTION BY RECALLING ALL AFFECTED MODELS, AND TO REIMBURSE THOSE WHO HAVE ALREADY MADE THE REPAIRS IN ADDITION TO HAVING GM INSPECT THE REPAIRED ENGINES TO ENSURE NO FUTURE PROBLEMS TO PRE-EMPT THE FATALITIES THAT WILL EVENTUALLY BEGIN TO ADD UP.
Power train, Jun 25, 2018
IN THE LAST 6 MONTHS WE HAVE REPLACED BOTH THE TRANSMISSION AND TRANSFER CASE, VEHICLE HAD LESS THEN 150,000 MILES ON IT.
Power train, Engine, May 17, 2018
CAR STALLED OUT WHILE STOPPED AT A STOP LIGHT. WAS ABLE TO RESTART AND DRIVE HOME. WAS SCHEDULED FOR AN OIL CHANGE THE NEXT DAY, WENT TO DRIVE THE CAR AND MADE IT THREE HOUSES DOWN BEFORE IT STALLED OUT WHILE DRIVING. ENGINE LIGHT CAME ON AND WOULD NOT START BACK UP. HAD IT TOWED TO A REPAIR SHOP AND THEY SAID IT JUMPED TIME, AND THE TIMING CHAIN BROKE AND MADE A MESS OF THE ENGINE. ENGINE NEEDS TO BE REPLACED. FAILED AT 73K MILES. BOUGHT THE CAR CERTIFIED USED AT 36K TWO YEARS AGO AND HAVE HAD IT SERVICED REGULARLY. DON'T HAVE MONEY FOR REPAIRS AND CHEVY DEALER WON'T FIX....
Power train, Apr 14, 2018
2011 EQUINOX 2LT FWD WITH LESS THAN 70,000 MILES NEEDS AN ENTIRE NEW TRANSMISSION. NO HARD DRIVING. NO TOWING. REGULAR USE TO AND FROM WORK. CITY AND HIGHWAY DRIVING ONLY. ONE MORNING SIMPLY REFUSED TO GO INTO DRIVE, EVEN THOUGH REVERSE WORKS FINE. ABSOLUTELY RIDICULOUS. CANNOT BE AN ISOLATED INCIDENT.
Power train, Apr 11, 2018
JUST REPLACED THE TRANSMISSION AT 135,000. IN READING ONLINE, SEEMS TO BE A COMMON PROBLEM WITH THIS YEAR/MAKE.
Power train, Engine, Visibility/wiper, Mar 22, 2018
WIPER BLADE MOTOR STOPPED WORKING IN A HEAVY DOWNPOUR. I WAS ON A ROAD I KNOW SO WAS ABLE TO PULL OFF SAFELY. IF I DIDN'T KNOW THIS ROAD I AM POSITIVE I WOULD HAVE HAD AN ACCIDENT. THE MANIFOLD WAS CHANGED IN 2013. TODAY IS MARCH 22, 2018. LAST WEEK I HAD THE MANIFOLD CHANGED AGAIN. CRACKED AGAIN. THERE WERE FUMES COMING INTO THE PASSENGER AREA. THE CAR IS IN THE REPAIR GARAGE AGAIN BECAUSE THE FUMES ARE EVEN WORSE. THE CAR HAS ALWAYS HAD A LOUD TICKING SOUND. IT USES A LOT OF OIL. I COMPLAINED TO THE DEALER BEFORE THE WARRANTY RAN OUT. THEY DID AN OIL CONSUMPTION TEST AND SAID THE OIL USE WAS WITHIN NORMAL RANGE. HOW CAN THIS BE NORMAL RANGE WHEN I PUT A COUPLE QUARTS OF OIL EVERY 200 MILES. THIS CAR IS JUNK.
Power train, Engine, Mar 7, 2018
OIL CONSUMPTION, ROUGH IDLE, BAD TICKING ENGINE SOUNDS LIKE A DIESEL TRUCK, STALLED.
Power train, Engine, Feb 8, 2018
ENGINE FAILED DUE TO EXCESSIVE OIL CONSUMPTION. I WAS IN THE PROCESS OF WORKING THROUGH AN OIL CONSUMPTION TEST WITH THE DEALERSHIP BUT WAS UNABLE TO FINISH. MY CAR FAILED THANKFULLY WHILE IT WAS STATIONARY IN MY DRIVEWAY. IT IS MY UNDERSTANDING THAT THIS FAILURE COULD HAVE HAPPENED AT ANY TIME EVEN WITH MY KIDS IN THE CAR OR ON THE HIGHWAY. I'VE BEEN TOLD THAT DUE TO THE VEHICLE CONSUMING EXCESSIVE OIL BETWEEN REGULAR OIL CHANGES IT RESULTS IN ISSUES WITH THE TIMING CHAIN WHICH EVENTUALLY LEAD TO ENGINE ISSUES AND ULTIMATELY FAILURE. THERE IS CURRENTLY A TECHNICAL SERVICE BULLETIN RELEASED BY GM FOR THE KNOWN ISSUE BUT NO INFORMATION WAS EVEN SENT TO ME ABOUT THE ISSUE SO THAT I COULD BE MADE AWARE OF IT AND MONITOR THE PROBLEM.
Power train, Feb 4, 2018
I HAD MY FAMILY IN THE EQUINOX AND HAD TO COAST TO THE SIDE OF THE ROAD ON A BUSY HIGHWAY AT NIGHT. I CALLED AAA TO HAVE THE CAR TOWED TO A REPAIR SHOP BY THE HOUSE. THEY DETERMINED THE TRANSMISSION WAS BAD AND EITHER NEEDED A NEW ONE OR HAVE THE COMPUTER RE-FLASHED. THE ONLY PEOPLE WHO CAN RE-FLASH A TRANSMISSION MODULE COMPUTER IS A DEALERSHIP. BY NOW, I ALSO CALLED GENERAL MOTORS AND THEY ADVISED ME TO TAKE IT TO A DEALERSHIP. I HAD IT TOWED AGAIN FOR A SECOND TIME TO THE DEALERSHIP. THEY SAID THE TRANSMISSION WAS BAD AND NEEDED A NEW ONE. I STARTED THE REPAIR PROCESS SOON AFTER. I WANTED GENERAL MOTORS TO PAY FOR THE REPAIRS BECAUSE I BOUGHT MY CAR BRAND NEW AND IT HAD 88,000 MILES ON IT. GM DID NOT PAY FOR THE REPAIRS AND I GOT STUCK WITH A $3800 BILL IN REPAIRS AND LABOR.
Power train, Electronic stability control (ESC), Engine, Jan 27, 2018
STABILITRAK LIGHT COMES ON THEN ENGINE POWER REDUCED AND VEHICLE DROPPED FROM 65 TO 25 MPH INSTANTLY DRIVING ON HIGHWAY
Power train, Engine, Jan 10, 2018
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. WHILE OPERATING THE VEHICLE, AN AUDIBLE TICKING NOISE WAS PRESENT FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER CLASSIC CHEVROLET (6877 CENTER ST, MENTOR, OH (440-602-6020) WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT REAR OIL SEAL WAS BLOWN DUE TO MOISTURE IN THE PCV. THE CONTACT WAS INFORMED THAT THE FAILURE OCCURRED AS A RESULT OF DRIVING IN EXTREMELY LOW WEATHER TEMPERATURES FOR EXTENDED PERIODS. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 96,500. *TT *TR
Power train, Air bags, Jan 8, 2018
WHEN SEATING IN THE DRIVER SEAT TURN ON THE CAR MY AIR BAG WARREN COME ON EVEN WHEN I TURNING THE WHEEL LEFT OR RIGHT IT COME ON AND I DID GET WARRANT CARD AND I CALL A CHEVY DEALER IN QUINCY FLA AND THEY SAID THEY DID IT STILL IT KEEP POPPING UP LET TALK ABOUT THAT OIL THAT I KEEP LOSING WITH IN 4WEEK BOUT THE OIL WHEN I GET A OIL CHARGE WHEN IN A 3 WEEK CHECKING MY CAGE AND CHECKING MY OIL STICK NOW I KNOW WHAT THE CAGE ON THE OIL STICK LEVEL SHOULD BE I HAVE A UNCLE THAT WORKS FOR CHEVROLET DEALER IN UPPER STATE THAT SHOW ME WHAT TO LOOK FOR NOW THIS DON'T MAKE SENSE SO
Power train, Engine, Jan 3, 2018
GM RECALL 11195A - POOR DRIVABILITY/ SAFETY/ EMISSIONS RECALL FOR CAMSHAFT POSITION ACTUATOR SOLENOIDS. MY 2.4L 2011 EQUINOX (APPROX. 47,000 AT PURCHASE 11/16 & 71,000 CURRENT) IS NOW AT DAYS CHEVROLET IN ACWORTH GA. DUE TO 1) SHUTTING OFF MULTIPLE TIMES WHILE DRIVING, 2) STALLING AT IDLE (FWD & REV). I INITIALLY VISITED DAYS ON 12/22/17 TO START AN OIL CONSUMPTION TEST RELATED TO 15285C, AS MY CAR PRESENTED WITH STALLING/HESITATION/SURGING AND LOSS OF 3 QTS OIL. AS OF TODAY (1/3/18), I RETURNED TO DAYS WHEN IT SHUT OFF WHILE DRIVING AGAIN. THE DEALERSHIP'S DIAGNOSIS IS INTAKE & EXHAUST CAMSHAFT SOLENOID FAILURE. I SUSPECTED THIS BASED ON CODE P0010 RECORDED BY MY DIAGNOSTIC UNIT. SO I GOT A RENTAL, LEFT MY CAR FOR THE CAMSHAFT REPAIRS, AND RESEARCHED RECALLS. THE 2011 2.4L HAS MANY KNOWN ENGINE/POWERTRAIN/SAFETY ISSUES. LO AND BEHOLD, I FOUND THE RECALL ON THE CAMSHAFT DIAGNOSIS. IT READS EXACT TO WHAT I'M EXPERIENCING. MY NEXT STEP WAS CONTACTING DAYS TO ASK WHY I'M BEING CHARGED FOR A RECALLED REPAIR. I WAS INFORMED THAT THEY WERE UNAWARE OF RECALL 11195A. MY SERVICE ADVISOR, ROB, LOOKED UP THE RECALL AND DISCOVERED THAT THERE IS IN FACT A RECALL FOR THE EXACT DIAGNOSIS, YET COULD NOT EXPLAIN WHY MY VIN IS NOT INCLUDED. HE ADVISED THAT THE CAR IS EXHIBITING EXACTLY WHAT THE RECALL IS ISSUED FOR AND THAT IT'S CLEARLY A KNOWN SAFETY ISSUE, YET GM WILL NOT COVER MY REPAIR BECAUSE "THE VIN IS NOT INCLUDED". I VERY MUCH BELIEVE THIS IS GM'S RESPONSIBILITY AND GM SHOULD COVER THE REPAIR AT NO COST BECAUSE IT'S A RESULT OF THEIR FAULTY ENGINEERING. I CONTACTED GM CUSTOMER SERVICE TONIGHT AND WAS TOLD THERE'S NOTHING GM CAN DO. I STRONGLY DISAGREE. GM CAN DO THE RIGHT THING. I REQUESTED A CASE BE OPENED AND WAS GIVEN #83734190593 AFTER PRESSING (PAUL) FOR ONE. IN THE END. GM WAS OF NO HELP AND MY VIN IS STILL IN LIMBO, SO I'M FILING MY COMPLAINT HERE.
Power train, Other or unspecified, Engine, Nov 18, 2017
CHEVROLET EQUINOX 2011 USES EXCESSIVE AMOUNTS OF OIL. I HAVE TO ADD OIL BETWEEN OIL CHANGES. I KEEP EXTRA OIL ON HAND ALWAYS. THE CAR MAKES RATTLING NOISE AT START UP AND JUST DOESN'T SOUND GOOD WHEN RUNNING. IT RUNS SLUGGISHLY. I WASN'T AWARE OF THE PROBLEM. I ONLY HAD TO ADD OIL BETWEEN CHANGES TO MY PREVIOUS CAR WHEN IT WAS LEAKING ON THE GROUND. I WENT TO HAVE OIL CHANGED AND THERE WAS NONE ON THE DIPSTICK. I HAD NO IDEA. WHEN I ADD OIL THE RATTLING SEEMS TO GO AWAY FOR A WHILE. I CAN'T AFFORD TO BUY ANOTHER CAR OR REPLACE THE MOTOR IF THE OIL CONSUMPTION CAUSES THE NEED FOR THAT.
Power train, Nov 8, 2017
I WAS DRIVING ON A CITY ROAD AND THE CAR JERKED AND WOULD NOT SHIFT OUT OF FIRST GEAR. I TRIED TO PUSH IT, BUT IT WOULD NOT GO. I SLOWED DOWN TO A STOP LIGHT AND MY CAR WOULD NOT GO. ONCE I MANAGED TO GET IT INTO A PARKING LOT, ALL GEARS TOTALLY LOCKED UP AND I COULD NOT EVEN GET IT IN NEUTRAL. THE CHEVY DEALERSHIP SAYS I NEED A NEW TRANSMISSION. I ONLY HAVE 76K MILES ON THIS ONE BEFORE IT WENT UP.
Power train, Engine, Nov 6, 2017
I HAVE A 2011 EQUINOX IT'S GOT 146,000 MILES . I AM FAITHFUL WITH OIL CHANGES AND LAST WEEK WHEN I WENT TO GET IT CHANGED I WAS TOLD MY ENGINE HAD NO OIL. MY OIL LIGHT NEVER CAME ON, MY CHECK ENGINE LIGHT HAD JUST TURNED ON THE DAY PRIOR. I WAS TOLD THERE WASN'T ANY LEAKS. SO AFTER SOME RESEARCH I FIND THERE IS A OIL CONSUMPTION PROBLEM, HOWEVER SINCE MY MILES ARE I'VE 120,000 I DON'T QUALIFY FOR THE REPAIR. THIS IS NOT RIGHT! MY CAR COULD HAVE BURNT UP BECAUSE MY LIGHT NEVER INDICATED A PROBLEM AND GM NEVER NOTIFIED ME OF HE ISSUES!