2013 Chevrolet Equinox
Problems, recalls and owner-reported issues
Engine is the leading concern among 751 owner complaints filed for this model year. This is the 3rd highest complaint count among 21 Equinox model years with reports.
Of the 2013 reports, 20 involved a crash and 5 involved a fire. 20 people were injured.
What owners report most often
Recalls and investigations
Visibility, windshield wiper/washer, motorAug 4, 2016
General Motors LLC (GM) is recalling certain model year 2013 Chevrolet Equinox and GMC Terrain vehicles. In the affected vehicles, the ball joints in the windshield wiper module may corrode and wear over time, possibly resulting in one or both of the windshield wipers becoming inoperative.
Inoperative windshield wipers may reduce the driver's visibility, increasing the risk of a crash.
GM will notify owners, dealers will repair the AIP-hole, inspect and, if necessary, replace the front wiper module, free of charge. The recall began on April 13, 2017. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 25302.
Campaign 16V582000 on NHTSA.gov
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Representative owner complaints: electrical system
69 reports, newest first. Show all
Power train, Electrical system, Engine, Jun 30, 2015
I WAS AT A STOP LIGHT PREPARING TO TAKE A RIGHT TURN ON RED, WHICH IS LEGAL IN OKLAHOMA, AFTER COMING TO A COMPLETE STOP, AND AS I HAD BEGUN THE TURN SLIGHTLY DEPRESSING THE GAS PEDAL, THE CAR DIED AND ALL LIGHTS AND POWER WAS LOST. I COASTED THE VEHICLE INTO THE PARKING LOT OF A GAS STATION THAT WAS ON THE CORNER NEAREST TO ME AND AFTER TWO TO THREE MINUTES THE CAR STARTED AGAIN AND EVERYTHING WAS WORKING AS NORMAL. MANY TIMES WHILE DRIVING, NIGHT OR DAY, THE FORWARD COLLISION ALERT WILL BEGIN BEEPING AND FLASHING AS IF YOU ARE ABOUT TO HAVE A FORWARD COLLISION WITH ANOTHER VEHICLE, YET THERE IS NOTHING IN FRONT OF YOU LITERALLY FOR MILES AT SOME TIMES. THIS ALSO CAUSES THE BRAKES TO BE DEPRESSED AND THE CAR TO SLOW DOWN, EVEN ON THE HIGHWAY, WHEN THE FORWARD COLLISION ALERT SYSTEM MALFUNCTIONS. ALSO, THE DISPLAY FOR THE RADIO AND VARIOUS OTHER FUNCTIONS OF THE VEHICLE HAS ON SEVERAL OCCASIONS FROZE THE IMAGE ON THE SCREEN AND NOT ALLOWED ANY AIR, RADIO, OR ANY OTHER FUNCTIONS TO BE ABLE TO BE CHANGED, SOMETIMES FOR SEVERAL HOURS. ALSO THE REAR DOOR WILL SOMETIMES REMAIN LOCKED WHEN ALL OTHER DOORS ARE UNLOCKED WITH THE REMOTE CONTROL UNIT AND/OR THE BUTTONS IN THE VEHICLE. THERE IS DEFINITELY SOMETHING GOING ON WITH THE ELECTRICAL SYSTEM IN THIS VEHICLE AND I HAVE AN APPOINTMENT TO TAKE IT IN TO THE DEALERSHIP I AM PURCHASING THE VEHICLE FROM, ON THIS UPCOMING FRIDAY JULY 3RD, 2014.
Electrical system, Apr 28, 2015
THE VEHICLE WAS STOPPED. ALL FOUR PASSENGER DOORS WOULD NOT OPEN AND THE OCCUPANTS WERE TRAPPED INSIDE THE VEHICLE. THE OCCUPANTS ATTEMPTED TO OPEN THE DOORS BY RELEASING THE DOOR LOCKS (THE DOOR LOCK BUTTONS POPPED UP) AND BY USING THE DOOR HANDLES WITHOUT SUCCESS. THE OCCUPANTS WERE ABLE TO ROLL DOWN THE WINDOWS AND TRIED THE EXTERNAL DOOR HANDLES WITHOUT SUCCESS. THE OCCUPANTS CONTACTED ONSTAR FOR ASSISTANCE. ONSTAR WAS UNABLE TO RELEASE THE DOOR LOCKS. ONSTAR INVOLVED EMERGENCY ONSTAR ASSISTANCE OVER THE TELEPHONE, WITHOUT SUCCESS. THE OCCUPANTS REMAINED TRAPPED INSIDE THE VEHICLE. ONSTAR INSTRUCTED THE DRIVER TO DRIVE TO THE NEAREST CHEVROLET DEALER FOR ASSISTANCE. WHILE ENROUTE TO THE DEALERSHIP, ON THE HIGHWAY TRAVELING 65-70 MPH, THE REAR, DRIVER-SIDE DOOR RELEASED AND OPENED, RESULTING IN THE LIGHTING OF THE DOME LIGHTS AND THE "DOOR AJAR" INDICATOR ON THE DASH. THERE WERE OCCUPANTS IN THE BACK SEAT OF THE VEHICLE AT THE TIME, ON THE DRIVER-SIDE. ONCE ARRIVING AT THE DEALERSHIP, THE VEHICLE WAS PLACED IN PARK. THE FRONT-PASSENGER DOOR OPENED. THE REAR, DRIVER-SIDE DOOR OPENED. HOWEVER, THE FRONT, DRIVER-SIDE DOOR DID NOT OPEN AND REMAINED LATCH AFTER SEVERAL ATTEMPTS. EVENTUALLY, THE DRIVER DOOR OPENED AND ALL OCCUPANTS VACATED THE VEHICLE. THE VEHICLE WAS TURNED OVER TO THE SERVICE DEPARTMENT. *TR
Electrical system, Electronic stability control (ESC), Apr 9, 2015
AFTER PULLING OUT OF PARKING SPACE/TURNED RADIO ON. THE WHOLE DASHBOARD WENT OUT AND CAME BACK ON SEVERAL TIMES.LATER THAT EVENING WHEN I GOT IN CAR KEY WOULD NOT RELEASE. AFTER SEVERAL TRIES CAR STARTED AND AS I STARTED TO DRIVE DASHBOARD AND RADIO BLINKED ON AND OFF. HEARD A LOUD NOISE AS I WAS DRIVING. LIGHTS AND RADIO CAME BACK ON AND PROCEEDED TO BLINK. CAR MAKING NOISE OFF AND ON. *TR
Electrical system, Engine, Jan 1, 2015
THE CAR LOST POWER, ALL LIGHTS ON THE DASHBOARD DISAPPEARED, ENGINE STOPPED RUNNING ENROUTE TO TORONTO ON 12/31/2014 WITHOUT ANY WARNING I WAS DRIVING AT 545 PM T110KM/HR ON THE FAST LANE/3RD LANE AND I HAD TO MANEUVER THE CAR FAST FROM THE 3RD TO THE SECOND TO THE FIRST AND ABLE TO STOP AT THE SHOULDER. IF I WAS NOT DRIVING ABOVE SPEED LIMIT I WOULD HAVE BEEN TOAST, QEW IS A MAJOR THROUGH WAY AND THIS WAS NEW YEARS EVE SO TRAFFIC WAS MOVING FAST. AS I ACCELERATED I FELT A CATCH ON THE GAS PEDAL AND THE CAR JUST STOPPED. THIS IS A 2013 MODEL AND I HAVE NO PROBLEMS WITH IT UNTIL NOW. AFTER A MINUTE I TURNED THE IGNITION ON WITHOUT ANY PROBLEMS AND MADE IT TO MY SISTERS HOME IN PICKERING WITHOUT ANY INCIDENT. I WILL CONTACT THE DEALERSHIP TODAY JAN 1 IF THEY ARE OPEN. *JS
Electrical system, Dec 22, 2014
FIRST ISSUE IS THE RADIO/CENTER CONSOLE SCREEN WILL REBOOT WHILE OFTEN. THIS HAPPENS RANDOMLY AND WILL HAPPEN WHILE THE CAR IS DRIVING. I HAVE HAD IT HAPPEN AT LEAST 10 TIMES. SECOND ISSUE IS THAT WHEN EVEN THOUGH THE CAR WAS IN DRIVE, WHEN YOU PRESSED ON THE GAS THE CAR WOULD NOT GO ANYWHERE. THE ENGINE WOULD REV UP BUT THE CAR WOULD ONLY MOVE ABOUT 1-2MPH AFTER YOU FLOORED THE GAS PETAL. WE HAVE TAKEN IT INTO THE DEALERSHIP TWICE NOW FOR THESE ISSUES BUT THE COMPUTER IN THE CAR WILL NOT SAY ANYTHING IS WRONG. *TR
Electrical system, Oct 4, 2014
I HAVE HAD MY CHEVY EQUINOX FOR A YEAR NOW AND I HAVE BEEN THE ONLY OWNER OF SAID VEHICLE. WHEN DRIVING DOWN THE ROAD DOES NOT MATTER THE SPEED THE COLLISION WARNING LIGHT WILL COME ON AND THE CAR DECIDES TO SLOW DOWN OR COME TO A STOP. I HAVE CHECKED AROUND THE CAR WHEN IT HAPPENS TO ENSURE NOTHING IS STUCK AROUND SENSORS HOWEVER NOTHING. I HAVE TAKEN IT TO THREE DIFFERENT DEALERS AND I AM TOLD THE SOMETHING "THERE IS NOTHING WRONG WITH THE CAR AND BRING IT IN WHEN IT HAPPENS AGAIN AND THAT THE VEHICLE IS NOT SUPPOSE TO STOP", THAT IS WHY I BROUGHT IT IN. I HAVE ALSO BEEN TOLD THERE ARE NO RECALLS. THEN THERE IS THE OTHER FACTOR THAT THE RADIO UPDATES OR SHUTS DOWN WHEN IT FEELS IT HAS WORKED TO HARD . I AM USUALLY IN MY VEHICLE FOR ABOUT 25- 30 MINS BOTH WAYS. THEN THERE IS THE TIRE PRESSURE GAUGE THAT THING WILL TELL SAY THE TIRES ARE ONE PRESSURE WHEN THEY ARE NOT I HAVE USED A TIRE GAUGE ELECTRIC AND MANUAL, THEY READ FINE BUT THE VEHICLE WILL COME UP WITH THE TIRES BEING OFF WHERE HALF THE VEHICLE IS HIGHER THAN THE OTHER OR ALL FOUR ARE OFF NEVERTHELESS ALL HAVE BEEN CHECKED AND VERIFIED BY A GAUGE. *TR
Electrical system, Service brakes, Oct 4, 2014
ME AND MY WIFE OWN A 2013 CHEVY EQUINOX. WE HAVE HAD THIS VEHICLE FOR ABOUT 18MONTHS AND PURCHASED THIS BRAND NEW. WHILE DRIVING AT VARIOUS SPEEDS, THE FOWARD COLLISION SENSOR ACTIVATED INDEPENDENTLY WITHOUT ANY OTHER VEHICLE WITHIN CLOSE PROXIMITY. MYSELF AND MY WIFE HAVE BOTH HAD THIS PROBLEM. IT HAPPENS TO HER ALL THE TIME SINCE SHE IS THE PRIMARY DRIVER. SHE HAS HAD THIS HAPPEN TO HER OVER 20 TIMES IN THE PAST 1.5 YRS. FORWARD COLLISION WARNING WILL GO OFF WITH NO VEHICLE IN FRONT OF HER AND THEN THE BRAKES WILL MOMENTARILY ENGAGE. I HAVE DROVE THE VEHICLE AND HAD THIS HAPPEN TWICE. I HAVE BEEN IN THE VEHICLE AS A PASSENGER ON (3) OCCASSIONS WHEN THIS HAPPENED. WE HAVE HAD THIS SUV FOR 18MONTHS AND SHE HAS TAKEN IT TO (2) DEALERSHIPS. BOTH STATED THEY HAVE NO IDEA WHAT IS CAUSING THIS AND TOLD US TO DE-ACTIVATE THE SYSTEM. WHY HAVE THIS SAFETY FEATURE AND YOU ARE TOLD TO TURN IT OFF BY DEALERSHIP BECAUSE THEY HAVE NO IDEA ON HOW TO FIX IT?? I DONT EVEN KNOW IF THEY HAVE CONTACTED CHEVROLET TO INQUIRE. DEALERSHIPS WE UTILIZED WERE JOHN JONES FROM CORYDON, IN AND COYLE CHEVROLET LOCATED IN CLARKSVILLE, IN. THIS IS A SAFETY FEATURE BUT HAS BECOME A SAFETY ISSUE. I HAVE DONE RESEARCH ONLINE AND HAVE FOUND COUNTLESS OTHER OWNERS THAT ARE HAVING THE SAME PROBLEM. *TR
Electrical system, Aug 21, 2014
I WAS TRAVELING IN MODERATE TRAFFIC A SAFE DISTANT BEHIND OTHER TRAFFIC WHEN THE RED LIGHT FOR COLLISION AVOIDANCE ON THE DASH CAME ON AND THE VEHICLE AUTOMATICALLY BRAKE. THIS HAS HAPPENED SEVERAL TIMES SINCE WHEN THERE WAS NO TRAFFIC IN FRONT OR ALONG SIDE OF MY VEHICLE. I ADVISED MY DEALER SERVICE TECHNICIAN ABOUT THE INCIDENTS, BUT RECEIVED NO EXPLANATION OF WHY IT WAS OCCURRING. THESE 3 OR 4 INCIDENTS HAVE OCCURRED DURING THE PERIOD OF DRIVING THE VEHICLE 12,000 MILES. *TR
Electrical system, Aug 6, 2014
AT 7PM EST, AS I WAS COMING UP TO MAKE A RIGHT TURN I NOTICED THE SOUND OF MY RADIO SHUT OFF, IN A SPLIT SECOND I LOOKED AT THE DIGITAL DISPLAY AND ALL THE LIGHTS WERE OFF, THEN AS I WAS TURNING THE POWER STEERING SUDDENLY WAS OFF AND I HAD A HARD TIME TURNING THE WHEEL TO THE RIGHT, THE ENGINE COMPLETELY HAD SHUT DOWN, I THEN WAS PULLING OFF TO THE RIGHT SIDE INTO AN EMPTY SPACE FOR SAFETY WHEN MY VEHICLE STARTED ON ITS OWN WITHOUT ANY ATTEMPT TO TURN THE KEY IN THE IGNITION. I AM ABSOLUTELY TERRIFIED. THIS IS A BRAND NEW 4/2013 LEASE WITH ONLY APPROXIMATELY 7600 OR SO MILES NOTED. I AM DEEPLY CONCERNED FOR NOT ONLY MY SAFETY BUT THE SAFETY OF THE GENERAL PUBLIC. *TR
Electrical system, Visibility, May 6, 2014
I HAVE TWO 2013 CHEVROLET EQUINOX LT AND BOTH HAVE THE SAME PROBLEM WITH THE RADIO AND CENTER A/C CONSOLE/HEATER/DEFROSTER. IF A USB DEVICE IS PLUGGED INTO THE RECEPTACLE IN THE CENTER CONSOLE AT TIMES THE RADIO AND CONSOLE STOP WORKING. THIS AFFECTS THE SAFETY OF THE VEHICLE BY DISABLING THE DEFROSTER CONTROL ALLOWING THE WINDOWS TO ICE UP (ESPECIALLY IN MICHIGAN). I HAVE ASKED THE DEALER AS TO WHY IT HAPPENS AND THEY HAD NO ANSWER. THE SYSTEM HAS ALWAYS REBOOTED FINE AFTER SHUTTING THE VEHICLE OFF FOR 5-10 MINUTES. AGAIN THIS HAS ONLY HAPPENED WHEN A USB DEVICE IS PLUGGED IN. IT IS MY ASSUMPTION THAT THERE IS A PROBLEM WITH THE BOOTING OF THE CENTER CONSOLE THEREFORE NOT ALLOWING THE DEVICES TO WORK. I HAVE SEARCHED THE INTERNET AND THERE ARE MANY COMPLAINTS FOR THE SAME ITEM. *TR
Electrical system, Service brakes, Apr 19, 2014
MARCH 2013 RADIO CONTROL WENT OFF/ RADIO DISPLAY SCREEN FROZE FOR FEW HOURS. I WAS UNABLE TO TURN ON/OFF RADIO AND STAYED ON THE SAME VOLUME. TURNED OFF THE CAR TO RESET AND IT DID NOT GO AWAY. TAKING IT TO THE DEALER FOR FOLLOW UP. STABILITY CONTROL FEATURE GOES ON FOR NO REASON WHEN PRESSING BRAKES THEY MAKE A LOUD SQUEAKY NOISE. *TR
Electrical system, Visibility, Visibility/wiper, Apr 2, 2014
THIS IS AN OLD CHEVROLET EQUINOX RECALL THAT IS FROM THE 2010 MODEL AND IS HAPPENING TO MY 2013 AS WELL. THE RADIO CONTROLS AND A/C-DEFROST CONTROL'S ARE NOT WORKING AT ALL. "FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS AND WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 101, CONTROLS AND DISPLAYS" CHEVROLET IS TELLING ME THEY WILL NOT FIX IT BECAUSE THERE IS NO RECALL. EXTREMELY DISAPPOINTED IN CHEVROLET. REFERENCE TO: HTTP://WWW-ODI.NHTSA.DOT.GOV/RECALLS/RECALLRESULTS.CFM?START=1&SEARCHTYPE=QUICKSEARCH&RCL_ID=09V489000. *TR
Electrical system, Apr 1, 2014
DRIVING ON 5 LANE HIGHWAY AT 60MPH CAR SHUT OFF FOR NO REASON AND WENT DEAD. CARS AND TRUCKS ON BOTH SIDE OF ME AND HAD TO TRY. AND GET ON LEFT SHOULDER WHICH I DID WITHOUT GETTING HIT. I TURNED OFF IGNITION AND TRIED TO RESTART THE CAR AND IT RESTARTED OK AND I CONTINUED ON . THIS SAME PROBLEM HAS HAPPENED TWICE SINCE I PURCHASED VEHICLE. RETURNED TO DEALER BOTH TIMES AND THEY CHECKED IT AND SAID NOTHING WRONG. I AM AFRAID IT COULD HAPPEN AGAIN WITH MY CHILDREN OR GRANDCHILDREN IN CAR AND MAYBE WOULDN'T BE SO LUCKY TO GET OFF ROAD WITHOUT BEING HIT. WHERE DO I GO FROM HERE? THANK YOU *TR
Electrical system, Exterior lighting, Engine, Jan 23, 2014
THE LIGHTS IN THE INTERIOR OF MY CAR GO OUT INTERMITTENTLY. I HAVE BEEN DRIVING DOWN THE HIGHWAY GOING 70MPH AND WITHOUT WARNING THE CAR JUST DIED ON ME, I HAD TO HAVE SOMEONE PUSH ME OFF THE HIGHWAY BECAUSE THE CAR WOULD NOT START. I WAITED ABOUT 10 MINS AND IT STARTED UP AGAIN. THE COLLISION SENOR GOES OFF WHEN THERE IS NOTHING AROUND THE CAR AND BOGGS DOWN THE CAR WHILE DRIVING. I HAVE TAKEN IT TO 2 DIFFERENT SHOPS AND THEY CAN NOT GET THE PROBLEM TO DUPLICATE. THEY HAVE HAD MY CAR SINCE BEFORE THANKSGIVING AND GAVE IT BACK TO ME THE WEEK OF CHRISTIMAS. I DROVE IT AND HAD NO PROBLEMS UNTIL THAT FRIDAY ON MY WAY HOME FROM WORK CROSSING OVER A BUSY INTERSECTION THE COLLISION ALERT STARTED RINGING AND THE SENOR IS OFF AND THE CAR DIED IN THE MIDDLE OF THE ROAD. I WAS ABLE TO GET IT STARTED RIGHT AWAY AND GET OUT OF THE INTERSECTION. I TOOK IT BACK TO THE SHOP AND THEY STILL CAN'T GET THE PROBLEM RESOLVED. I SAY THE GM OBVIOUSLY HAS ELECTRICAL ISSUES WITH THEIR CARS, BECAUSE READING OTHERS COMPLAINTS ABOUT THE SAME ISSUES. THIS IS A MAJOR SAFETY ISSUE! *TR
Electrical system, Nov 8, 2013
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. THE CONTACT THAT WHILE DRIVING AT VARIOUS SPEEDS, THE COLLISION SENSOR ACTIVATED INDEPENDENTLY WITHOUT ANY OTHER VEHICLE WITHIN CLOSE PROXIMITY. THE VEHICLE PROCEEDED TO DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE TECHNICIAN REDUCED THE SENSITIVITY OF THE COLLISION SENSOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1831.
Power train, Electrical system, Jul 17, 2013
CPSC#I1360158A. 2013 CHEVROLET EQUINOX. CONSUMER STATED WHEN SHE PRESSED THE ACCELERATOR HER CAR REVERSED WHILE IT WAS STILL IN DRIVE. *LN THE CONSUMER STATED SHE IMMEDIATELY APPLIED THE BRAKE, ONCE THE VEHICLE WENT INTO REVERSE. THE CONSUMER STATED IT FELT AS THOUGH,THE VEHICLE WAS IN NEUTRAL ON A HILL. SHE MANAGED TO PUT THE VEHICLE IN PARK, THEN IN DRIVE AGAIN, AND ONCE SHE PRESSED THE ACCELERATOR, THE VEHICLE WENT FORWARD, WITHOUT INCIDENT. ALSO, WITHIN THE LAST SIX MONTHS, THE CONSUMER EXPERIENCED ELECTRICAL/COMPUTER RELATED PROBLEMS.
Electrical system, Exterior lighting, Jun 20, 2013
AS I WAS DRIVING THE DASH LIGHTS AND THE TOUCH SCREEN RADIO LIGHTS GO OUT. THIS HAS HAPPENED ON NUMEROUS OCCASIONS. HAVE TALKED WITH OTHER EQUINOX OWNERS AND THE HAVE SAME PROBLEM. DEALER CAN NOT FIND ANY PROBLEMS. MAJOR CONCERN IS THAT ALL THE LIGHTING SYSTEMS TO INCLUDE HEADLIGHTS WILL GO OUT DURING NIGHT DRIVING. *TR
Electrical system, May 16, 2013
AFTER DRIVING THE 2013 EQUINOX OFF THE DEALER LOT WITH 5 MILES ON THE SPEEDOMETER, THE RADIO SCREEN BEGAN TO SCRAMBLE. A FEW DAYS LATER, THE BACKUP SCREEN DID NOT WORK, AND GOES BLANK, THE RADIO SCREEN BEGINS TO FLICKER, SCRAMBLES, AND BLANKS OUT. CONTACTED THE DEALER AND THAT FRIDAY THE DEALER CHECKED IT AND ORDERED THE PART. ON APRIL 19, AT THE DEALER WE WERE TOLD THEY ORDERED THE WRONG PART, NO EXPLANATION NO COMMUNICATION. ON MAY 10 RETURNED TO DEALER AND THEY REPLACED THE RADIO SCREEN. ON THE WAY HOME THE RADIO SCREEN FLICKERED. THE FOLLOWING DAY THE BACKUP CAMERA DID NOT WORK. CONTACTED THE GENERAL MANAGER ON MAY 11 AND WAS TOLD THEY WOULD GET BACK WITH US THE FOLLOWING MONDAY. WE CALLED MAY 16TH AND THE GM GAVE A LAME EXCUSE, ON MAY 17 WE ARE RETURNING TO THE DEALER TO GET THE PROBLEM RESOLVED. WE LIVE 70 MILES FROM THE DEALER. A $28K PURCHASE AND NO ONE CAN FIGURE IT OUT NOR OWN UP TO THE FACT THAT THEY HAVE LOUSY SERVICE AND COMMUNICATION SKILLS. SIGNED DISAPPOINTED IN GM PRODUCTS! *TR
Electrical system, Dec 28, 2012
WHILE SITTING STOPPED AT A TRAFFIC LIGHT YESTERDAY, MY BRAND NEW EQUINOX JUST TURNED OFF. A CO-WORKER WITH THE SAME CAR (DIFFERENT MODEL YEAR) MENTIONED THIS HAPPENED TO HER TWO WEEKS PRIOR TO IT HAPPENING TO ME. WHEN I WENT ONLINE TO RESEARCH THE ISSUE, I WAS ALARMED AFTER LOCATING MULTIPLE FORUMS WHERE EQUINOX OWNERS WERE HAVING THE SAME PROBLEM AND LOOKING FOR ANSWERS. THE CAR HAS BEEN SHUTTING OFF WITHOUT ANY WARNING, INCLUDING WHILE PEOPLE ARE DRIVING ON THE HIGHWAY. THIS OBVIOUSLY IS NOT AN ISOLATED ISSUE AS IT IS HAPPENING TO PEOPLE WITH VARIOUS MODEL YEARS, AND IT COULD POSE A SERIOUS PROBLEM ON THE HIGHWAY. *TR