2013 Chevrolet Equinox
Problems, recalls and owner-reported issues
Engine is the leading concern among 751 owner complaints filed for this model year. This is the 3rd highest complaint count among 21 Equinox model years with reports.
Of the 2013 reports, 20 involved a crash and 5 involved a fire. 20 people were injured.
What owners report most often
Recalls and investigations
Visibility, windshield wiper/washer, motorAug 4, 2016
General Motors LLC (GM) is recalling certain model year 2013 Chevrolet Equinox and GMC Terrain vehicles. In the affected vehicles, the ball joints in the windshield wiper module may corrode and wear over time, possibly resulting in one or both of the windshield wipers becoming inoperative.
Inoperative windshield wipers may reduce the driver's visibility, increasing the risk of a crash.
GM will notify owners, dealers will repair the AIP-hole, inspect and, if necessary, replace the front wiper module, free of charge. The recall began on April 13, 2017. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 25302.
Campaign 16V582000 on NHTSA.gov
Electrical system, ignitionJul 5, 2016
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Campaign 16V502000 on NHTSA.gov
Representative owner complaints: engine
420 reports, newest first. Show all
Engine, May 4, 2018
BURNS THROUGH OIL! I AM CONSTANTLY HAVING TO KEEP AN EYE ON THE OIL LEVEL WAY BEFORE IT IS DUE FOR AN OIL CHANGE. ALSO, DIES IF YOU ARE SLOWLY TAKING OFF. I WAS TOLD DUE TO OIL ISSUE THIS IS THE RESULT. WHY IS THERE NOT A RECALL ON OIL ISSUES. I HAVE SEEN TO MANY COMPLAINTS NOT TO LOOK INTO IT MORE.
Vehicle speed control, Engine, Fuel/propulsion system, May 4, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE SERVICE ENGINE AND STABILITY WARNING INDICATORS ILLUMINATED. WHILE DRIVING AT UNKNOWN SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE ACCELERATOR PEDAL TRAVELED TO THE FLOORBOARD AND THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS CARBON BUILD UP WITHIN THE AIR PORT AND EXHAUST MANIFOLD, AND A HIGHER GRADE OF FUEL WAS NEEDED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 8-4115305233. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 114,000. *TT CONSUMER STATED THE SERVICE ENGINE LIGHT HAS COME ON APRIL20,21,23,28; MAY 3,4,13,17,26,27,31. EACH TIME IT WILL SHUT OFF ON OWN. SOMETIMES ENGINE WILL SPUTTER WHEN SHUTTING OFF AND AT NEXT START ENGINE LIGHT WILL COME ON, WAS TOLD TO USE HIGHER GRADE OF GAS. HAVE BEEN USING 93 SINCE MARCH 2018.
Power train, Engine, May 2, 2018
THE 2013 CHEVY EQUINOX BURNS SO MUCH OIL IN BETWEEN OIL CHANGES THAT I AM CONSTANTLY DUMPING OIL IN. CHEVY WILL NOT INCLUDE MY YEAR IN ANY SERVICE BULLETINS, MAKING ME RESPONSIBLE FOR REPAIRS THAT MAY OR MAY NOT WORK AND BUYING OIL EVERY WEEK. ALSO, THE OIL CONSUMPTION PROBLEM IS RUINING THE ENGINE, LEADING TO A CRACK IN THE EXHAUST MANIFOLD, WHICH ALLOWS EXHAUST FUMES TO LEAK INTO THE CABIN. ESPECIALLY IF I USE THE HEAT OR AIR CONDITIONING, THE WINDOWS HAVE TO BE CRACKED FOR FEAR THAT I WOULD GAS MYSELF TO DEATH.
Engine, Apr 23, 2018
ENGINE STARTED MAKING A LOUD TAPPING NOISE OVER 3 WEEKS AGO, I MADE AN APPOINTMENT TO FIRESTONE TO CHECK THE NOISE . THEY ARE STUNNED TO FIND OUT THAT I HAVE NO OIL LEFT ON MY ENGINE BUT NO LEAKS WAS FOUND. THEY SUGGEST TO GET THE OIL FAST AS THEY REFUSE TO INSPECT FURTHER. THEY DON'T WANT TO BE RESPONSIBLE FOR MY ENGINE. I HURRIED TO A CLOSE GROCERY STORE AND GET A 5W-30 SYNTHETIC OIL.I MADE AN APPOINTMENT TO MIDAS SINCE FIRESTONE REFUSE THERE SERVICE. THEY DID AN OIL CHANGE AND SUGGEST THAT I MIGHT NEED A NEW ENGINE DUE TO LOUD NOISE AND METAL PIECES THAT CAME FROM OIL CHANGE. I WAS DRIVING WITH MY KIDS FOR A WEEK WITH A DRIED UP ENGINE OIL. THAT COULD HAVE BEEN A BIG DISASTER. THEY ARE SAYING TO GET A NEW ENGINE, A MONEY THAT WE DON'T HAVE RIGHT NOW.
Engine, Apr 18, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. WHILE THE CONTACT'S WIFE WAS DRIVING 15 MPH, AN ABNORMAL NOISE WAS HEARD. WHILE ATTEMPTING TO DRIVE BACK HOME, THE VEHICLE STALLED. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND HEARD A CLICKING NOISE. THE CONTACT MENTIONED THAT THE VEHICLE UNDERWENT AN OIL CHANGE APPROXIMATELY THREE WEEKS AGO. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS CATASTROPHIC ENGINE FAILURE AND THE ENGINE NEEDED TO BE REPLACED. THE DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.
Engine, Apr 1, 2018
ENGINE IS USING 3 QUARTS OF OIL EVERY 1000 MILES. WHEN LOW ON OIL THE CAR DIES DUE TO THE TIMING BEING OFF. I HAVE 107,000 MILES ON THE CAR. IT STARTED AT 92,000 MILES. NO ENGINE OIL LIGHT HAS COME ON TO NOTIFY ME OF LOW OIL ISSUES. IT HAS DIED ON ME AT STOP LIGHTS IN HEAVY CITY TRAFFIC AND AT LOW IDLE SPEEDS. CHEVY IS AWARE OF THE PROBLEM WITH 2011 AND 2012 ENGINES AND IS WORKING ONE ON ONE TO FIX THE ISSUE AT NO COST. 2013 OWNERS ARE OFFERED A PORTION PAID ON THE CUSTOMER LOYALTY PROGRAM TO FIX THE CARS. THIS IS A VERY SERIOUS ISSUE. THE CAR IS NOT SAFE ON THE ROAD DUE TO THE POSSIBILITY OF THE ENGINE DYING WHILE DRIVING. I TOOK THIS CAR TO CHEVY DEALERSHIPS MANY TIMES TO HAVE THE OIL CHANGED. NEVER WAS INFORMED THAT MY OIL LEVEL WAS VERY LOW. THE RINGS AND PISTONS ARE SHOT THEY ARE KEEPING THIS PROBLEM QUIET AND IT'S GOING TO CAUSE SERIOUS INJURY IS NOT ADDRESSED.
Engine, Feb 26, 2018
OIL CONSUMPTION TIMING CHAIN
Engine, Feb 26, 2018
I WAS DRIVING MY EQUINOX ON MY WAY HOME FROM WORK, A 30 MINUTE COMMUTE. MY ENGINE STARTED MAKING SOME TICKING NOISES WHEN I WAS 5 MINUTES FROM HOME. I MADE IT ABOUT ANOTHER MILE AND MY ENGINE STARTED CLANKING, I TRIED TO PULL OVER TO THE SIDE OF THE ROAD AS MY ENGINE SHUT OFF. IT WAS BITTERLY COLD AND I HAD TO PICK UP MY GIRLS FROM DAYCARE, SO I HAD THE VEHICLE TOWED TO THE NEAREST MECHANIC AND FOUND A RIDE. TURNS OUT, MY ENGINE HAD A HGH OIL CONSUMPTION PROBLEM DUE TO PLUGGED PCV/INTAKE SYSTEM CAUSED ENGINE TO RUN DRY OF OIL DURING OPERATION. NO ENGINE PRESSURE WARNING LIGHT ILLUMINATED. NO OTHER WARNING SIGNS. THE ENGINE WAS DAMAGED AT REAR CRANKCASE SEAL/REAR MAIN. IT HAD 97,000 MILES AT THE TIME OF THE INCIDENT. I HAVE BEEN TOLD THIS IS COMMON IN SOME GMC/CHEVY VEHICLES, HOWEVER MY VIN ISN'T SPECIFICALLY COVERED. I HAVE TRIED TO TALK TO CHEVY REGARDING MY COMPLAINT, HOWEVER THEY ARE OF NO HELP. I'M AWARE OF SPECIAL COVERAGE ADJUSTMENTS DUE TO THIS SAME ISSUE (#14882, DOCUMENT ID 4098165), BUT WITHOUT MY VIN BEING INCLUDED, I AM GETTING NO ASSISTANCE FROM CHEVY REGARDING A KNOWN ISSUE IN SOME OF THEIR EQUNIOXES. PLEASE HELP. THIS IS A SERIOUS PROBLEM EFFECTING THEIR ENGINES, AND WITHOUT A WARNING LIGHT TELLING OF THE OIL PRESSURE/LEVEL PROBLEM. THERE'S A CHANCE MANY MORE DRIVERS WILL BE LEFT STRANDED AT THE SIDE OF THE ROAD.
Engine, Feb 20, 2018
ON 12/25/2017 MY ENGINE FAILED AT 60 MPH ON THE HIGHWAY. I WAS ALMOST RE-ENDED BY THE VEHICLE BEHIND ME DUE TO THE RAPID DECELERATION OF MY VEHICLE BUT MANAGED TO SAFELY PULL TO THE SIDE OF THE HIGHWAY WHERE WE WAITED FOR ROADSIDE ASSISTANCE IN -20 WINDCHILLS. THE ENGINE FAILURE WAS CAUSED BY A FROZEN PCV VALVE ORIFICE WHICH PRESSURIZED THE CRANKCASE AND BLEW THE MAIN SEAL. AFTER REPLACING THE MAIN SEAL IT WAS DISCOVERED THAT THE ENGINE WAS DAMAGED BEYOND REPAIR AND HAD TO BE REPLACED AT MY EXPENSE. MY VEHICLE ENGINE AND YEAR MATCHES THE GROUP COVERED BY SPECIAL SERVICE ADJUSTMENT 14882 BUT MY VIN, LIKE SO MANY LISTED ON THIS SITE, WAS NOT INCLUDED IN THE SPECIAL COVERAGE DESPITE THE FACT THAT MY ENGINE FAILURE WAS DUE TO THE EXACT DEFECT DEFINED IN BULLETIN 14882.
Engine, Feb 19, 2018
EXCESSIVE OIL CONSUMPTION ISSUE . I HAD TO HAVE THE DEALER CHECK THE OIL CONSUMPTION EVERY 1000 MI FOR 3000 MI FOR DOCUMENTATION. AT THE END OF THAT 3000 MI THE CAR WAS LOW 4.5 QUARTS OF OIL. PER GM THAT IS WITHIN THEIR 'SPECS' AND WILL NOT PAY FOR THE REPAIRS NEEDED IE; PISTONS AND PISTON RINGS AT THIS POINT.. EVEN THOUGH THIS IS A KNOWN GM ISSUE ON THIS VEHICLE. THE CAR SHAKES AND DIES WHEN STOPPING AND IDLING. RUNS TERRIBLE AND YOU CAN HEAR THE RATTLES IN THE ENGINE. NO OIL LIGHT HAS EVER COME ON IN THE CAR EVEN THOUGH THERE WERE TIMES IT WAS CHECKED AND THERE WAS NO OIL IN IT. SEE THE ATTACHED DOCUMENTATION OF SERVICE DOCUMENTATION BELOW. I ALSO HAVE A SERVICE REQUEST NUMBER OF SR 8-355-8368066 WITHIN GM WHICH HAS BEEN ESCALATED AND CLOSED. I CALLED GM AGAIN AND WAS GIVEN A NEW SERVICE REQUEST TO BE ASSIGNED TO A NEW SR SERVICE ADVISER, 8-391-1491891. #13-06-01-003H: EXCESSIVE OIL CONSUMPTION ' PERFORM OIL CONSUMPTION TEST AND/OR INSTALL PISTON AND PISTON RING KIT ' (FEB 9, 2016)
Engine, Feb 14, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 60 MPH, A LOUD CLICKING NOISE WAS PRESENT COMING FROM THE ENGINE AND THE WARNING FLASH DISPLAYED TO "SHUT ENGINE OFF DUE TO NO OIL". THE VEHICLE STALLED AND WAS TOWED TO THE LOCAL DEALER (MATTHEW HARGREAVES, 2000 E. 12 MILE RD, ROYAL OAK MI) WHERE IT WAS DIAGNOSED THAT THE REAR MAIN ENGINE SEAL AND CYLINDER HEAD WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 118,000. *TT *TR
Steering, Electronic stability control (ESC), Engine, Feb 13, 2018
ON A COLD WINTER DAY APPROXIMATELY 20 DEGREES, I EXITED OFF OF THE HIGHWAY. UPON COMING TO A STOP AT THE TOLL PLAZA, THE CAR BEGAN MAKING A HORRIBLE CLANKING NOISE, THE 'ENGINE REDUCED POWER' NOTIFICATION APPEARED AS WELL AS THE TRACTION ACTIVATION. THE CAR DIED BUT STARTED BACK UP TO GET IT OFF THE ROAD TO SAFETY. HAD IT TOWED TO THE NEAREST CHEVROLET DEALERSHIP AND DISCOVERED THE PCV SYSTEM FROZE UP AND BLEW THE REAR MAIN SEAL. THE CAR HAD 103K MILES ON IT AT THE TIME AND WAS PURCHASED NEW. NEVER HAD A SINGLE PROBLEM WITH IT AND ALWAYS WE'LL MAINTAINED. ENDED UP HAVING TO REPLACE THE MOTOR TO THE TUNE OF $5,575. LESS THAN 24 HOURS AFTER PICKING IT UP FROM THE DEALERSHIP, IT WOULD NOT START. THE STABILITRACK AND POWER STEERING LIGHTS CAME ON AND HAD TO BE TOWED BACK TO THE DEALERSHIP.
Engine, Feb 11, 2018
PVC VALVE FROZE. BLEW REAR MAIN SEAL. WAS DRIVING AT THE TIME. PULLED OVER RIGHT AWAY,WARNING LIGHTS DID COME ON. CAR HAS ONLY 35,000. MILES ON IT.
Engine, Feb 8, 2018
I CAR IS CONSUMING EXCESSIVE OIL. MY CAR WAS COMPLETELY OUT OF OIL 2 WEEKS AFTER AN OIL CHANGE, THE CAR WAS MAKING A LOUD NOISE AND HESITATING WHEN YOU STEPPED ON THE GAS. THE PISTON RINGS AND SEALS ARE BAD. I AM 19,000 MILES OVER THE WARRANTY. GM IS COVERING THE 2011&2012 MODEL UP TO 120000 MILES. I TOOK IT TO THE DEALER AND THE DID AN OIL CONSUMPTION TEST. THEY CALLED CHEVY AND THEY WOULD NOT COVER IT. THEY OFFERED TO PAY 10% OF THE REPAIR. I OWE A LOT OF MONEY ON THIS CAR, IT IS A KNOWN FAILURE AND THERE SHOULD BE A RECALL.
Engine, Feb 8, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 60 MPH, THE TRACTION CONTROL AND LOW POWER WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO LOU LARICHE CHEVROLET (40875 PLYMOUTH RD, PLYMOUTH, MI 48170) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,400. *TT *TR
Engine, Feb 2, 2018
I CHANGED MY OIL WHEN THERE WAS 5% LEFT ON THE OIL LIFE GAUGE ON 12/17/17. THE USED OIL WAS BLACK AND THICK AND ONLY 2.5 QTS CAME OUT. I PUT IN 5 QTS HIGH MILEAGE FULL SYNTHETIC OIL AND CHANGED THE FILTER. THERE HAD BEEN NO PRIOR SIGNS THAT ANYTHING HAD BEEN GOING WRONG AND MY USUAL MECHANIC HADN'T TOLD ME THAT HE SAW ANYTHING WRONG LAST OIL CHANGE. THE CAR STARTED MAKING ROUGH NOISES, GRINDING AND LURCHING THE WEEK OF 1/15/18. I TOOK IT INTO THE AUTO SHOP 1/22/18 SINCE IT STARTED TO SOUND LIKE REALLY ROUGH GRINDING AND STARTED LURCHING HARD WHILE STOPPED. THEY TOLD ME THAT I HAD NO OIL IN ANY PART OF THE ENGINE. THEY FLUSHED THE ENGINE AND DID AN OIL CHANGE AND SAID THAT THEY DIDN'T SEE ANY LEAKAGE FROM ANYWHERE. ON 2/2/18, I WAS AT A STOP LIGHT, MY CAR DID A SHORT JERK AND MADE A SHORT GRINDING SOUND, BUT THEN PROCEEDED TO DRIVE FINE. WHILE STOPPED, I WOULD START TO SMELL AN OILY SCENT, BUT IT WOULD GO AWAY WHEN I STARTED DRIVING AGAIN. ROUGHLY 13 MILES LATER, I WAS DRIVING AT APPROX. 70 MPH WHEN MY RPM WENT FROM HOVERING ABOVE 2 TO JUST ABOVE 3 AND STARTED DEACCELERATING. I DIDN'T HEAR ANY GEAR SHIFTING. I PUT ON MY HAZARDS AND TOOK OFF CRUISE CONTROL AND STARTED FOR THE SHOULDER OF THE HIGH WAY (ALL WITHOUT USING MY BRAKE). THE CAR JERKED A FEW MORE TIMES BEFORE THE ENGINE STALLED COMPLETELY. I PARKED IT AND TURNED OFF THE CAR AND WENT TO CHECK MY OIL LEVEL. AFTER TAKING OUT THE DIP STICK, I NOTICED SMOKE COMING OUT OF THE OPENING. I WIPED AND REPLACED THE DIP STICK AND IT CAME OUT CLEAN, NO OIL. I MOVED TO THE REAR OF MY VEHICLE AND NOTICED FRESH DRIPS. I DROPPED DOWN AND LOOKED UNDER MY CAR WITH A FLASHLIGHT AND SAW OIL EVERYWHERE. I GOT IT TOWED TO AN AUTO SHOP AND THEY INFORMED ME THAT THE REAR SEAL WAS BUSTED AND THAT I WOULD NEED A WHOLE NEW ENGINE. MY CAR HAS 114,465 MILES ON IT.
Engine, Jan 24, 2018
COLD WEATHER CAUSED THE PVC VENT LINE TO FREEZE SHUT. THIS FREEZING CAUSES EXCESS CRANK CASE PRESSURE. THIS PRESSURE BLEW THE REAR MAIN SEAL OF THE ENGINE. WE WERE DRIVING A SHORT DISTANCE WHEN THIS HAPPENED. WE CAUGHT IT BEFORE THE ENGINE SEIZED FROM LACK OF OIL BUT NO ENGINE LIGHTS OR LOW OIL PRESSURE INDICATORS CAME ON. WITHIN SECONDS OF PARKING THE VEHICLE ALL OF THE OIL IN THE ENGINE HAD DRAINED OUT. IF THIS HAD HAPPENED ON THE FREEWAY OR AT HIGHWAY SPEEDS THE ENGINE WOULD HAVE SEIZED. IF THIS HAD HAPPENED IN TRAFFIC IT WOULD HAVE CREATED A DANGEROUS SITUATION IMMEDIATELY. GM IS AWARE OF THIS ISSUE WITH THE 2.4L ECOTEC MOTORS AND HAS A BULLETIN OUT FOR IT. THERE ARE NO FIXES FOR THE ISSUE AND IF DRIVERS ARE UNAWARE OF IT THEY WILL BLOW UP THEIR MOTORS. THIS SHOULD BE A RECALL FOR VEHICLES THAT ARE DRIVEN IN COLD CLIMATES. NOT JUST A BULLETIN THAT YOU WILL ONLY FIND OUT AFTER THE ENGINE HAS SEIZED. ATTACHED IS A PICTURE OF THE OIL LEAKING FROM THE REAR MAIN SEAL.
Engine, Jan 22, 2018
MY VEHICLE CURRENTLY HAS 117K MILES. THE REAR MAIN SEAL HAS FAILED CAUSING THE ENGINE TO LOSE EXCESSIVE AMOUNT OF OIL. ULTIMATELY, THIS WILL END IN A $1000 REPAIR. THE REAR MAIN SEAL HAS WORN PREMATURELY AND SHOULD BE REVIEWED AS A POTENTIAL RECALL. JERRY HAAG, A GM DEALERSHIP IN HILLSBORO OHIO, STATED THAT THIS IS AN ISSUE GM IS HAVING WITH THE CHEVROLET EQUINOX. WHEN I CONTACTED GM, THEY ADVISED THAT THEY HAVE NO KNOWN ISSUES WITH THIS PART. AT THIS POINT, I AM WILLING TO PAY FOR THE REPAIR AS I NEED MY VEHICLE. HOWEVER, I WANT THIS TO BE NOTED AS A COMPLAINT FOR THIS PART. I HAVE RESEARCHED THIS ISSUE ONLINE. WHAT I HAVE FOUND IS VERY ALARMING, GM HAS SIGNIFICANT ISSUES WITH THE EQUINOX AND OIL LOSS FROM THE REAR MAIN SEAL AND EXCESSIVE OIL CONSUMPTION. HOWEVER, THEY WILL NOT ACKNOWLEDGE THIS AS THEIR ISSUE? I HAVE CONTACTED GM CUSTOMER SERVICE VIA EMAIL AND PHONE. WHAT I GET IS DEFLECTION TO MY QUESTIONS AND A GENERAL LACK OF CONCERN.
Engine, Jan 21, 2018
WHILE DRIVING HOME FROM WORK 1/16/2018 ON THE INTERSTATE, MY EQUINOX STARTED TO MAKE A KNOCKING NOISE. I MADE MY WAY TO THE FAR RIGHT LANE AND IT SHUT DOWN ON ME AS I WAS PULLING TO THE SIDE OF THE ROAD. THERE WERE NO WARNING LIGHTS THAT CAME ON. I WAS VERY COLD AS I WAITED FOR HELP AND DID NOT FEEL SAFE AS I HAD THE GUARDRAIL ON ONE SIDE AND CARS FLYING BY ON THE LEFT. A LOCAL MECHANIC GAVE US A BULLETIN ON THE ISSUE AND, AFTER CALLING AROUND TO SEVERAL OTHER MECHANICS AND DEALERSHIPS, FOUND OUT OF 17 OTHERS THAT HAD COME IN AFTER BREAKING DOWN THE SAME NIGHT THAT I DID.
Engine, Jan 18, 2018
DRIVING ALONG ON A CITY STREET ALL THE SUDDEN ENGINE LIGHT COMES ON, RUNNING ON LOW POWER MODE LIGHT ETC ACTED LIKE IT WANTED TO DIE (WHICH EVENTUALLY IT DID) TOOK IT TO THE GARAGE WHERE HE TOLD ME THE REAL SEAL IS GONE AND PVC FROZE THERE WAS A LOT OF FLUID IN BETWEEN ENGINE AND TRANSMISSION AND DUE TO THE SUB BELOW ZERO WEATHER / CALLED GM THEY SAY MY VIN # IS NOT COVERED WHICH IS BULL. I READ BULLETIN #14882 (PER MY REPAIR MAN ) THAT IS EXACTLY WHAT IS WRONG WITH MY CAR. I HAVE 78,000 MILES ON THIS PIECE OF CRAP THAT I WILL NEVER BUY ANOTHER ONE OF IF NOT RECTIFIED. THERE ARE A LOT OF OTHER PEOPLE SAYING THE SAME THING "THERE VIN NUMBER IS NOT COVERED". IF YOUR CAR FITS INTO THE MODEL AND YEAR OF THE BULLETIN THEN IT SHOULD BE COVERED. VERY DISAPPOINTED IN GM.
Engine, Jan 17, 2018
WHILE DRIVING DOWN THE FREEWAY, I NOTICED SMOKE COMING FROM BEHIND MY 2013 CHEVY EQUINOX. I PULLED OVER TO A GAS STATION, LOOKED UNDERNEATH AS SMOKE WAS ALSO COMING FROM THE FRONT PASSENGER SIDE IT APPEARED. I SAW WHAT APPEARED TO BE OIL BETWEEN THE MOTOR AND TRANSMISSION. I CONTACTED A MECHANIC AND WAS GOING TO DRIVE TO HIS SHOP AS IT WAS NOT TOO FAR AWAY. I WAS STARTING TO LOSE POWER AND PULLED OVER PERMANENTLY. IT WAS FLOWING STILL UNTIL IT DRAINED ALL OF THE OIL OUT. I HAD IT TOWED TO A MECHANIC SHOP. I RESEARCHED AND IT WAS CONFIRMED BY THE MECHANIC SHOP, THERE IS A SERVICE BULLETIN 14882 THAT STATES THAT WITH EXTREME WEATHER, OF WHICH WAS OCCURRING AT THE TIME, PRESSURE BUILDS UP DUE TO A CLOGGED PCV WHICH INCREASES THE PRESSURE TO THE CRANKSHAFT REAR SEAL AND BLOWS IT OUT. THIS ALSO WAS VERIFIED BY THE MECHANIC BY DOING A PRESSURE CHECK AS DISCUSSED IN THE BULLETING AND IT DID IN FACT FAIL. THIS IS A KNOWN ISSUE AND AFTER SPEAKING WITH TWO GM DEALERS AND GM CUSTOMER SERVICE, THEY ARE STATING DUE TO THE VIN NUMBER NOT BEING LISTED AS HAVING THE ISSUE IT IS NOT COVERED. THE SERVICE BULLETIN COVERS 2010-2014 CHEVY EQUINOX WITH THE 2.4L ECOTEC ENGINE OF WHICH MINE IS A 2013 HAS. ONE OF THE GM DEALERS STATES THAT IT SHOULD BE INCLUDED AS WELL. I HAVE TO HAVE IT FIXED AT THE SHOP IT IS AT, BUT AM REQUESTING REIMBURSEMENT PER THE SERVICE BULLETIN 14882 ON PAGE 8 WHICH STATES UNDER THE REIMBURSEMENT SECTION, THAT IF THE REPAIRS HAVE BEEN DONE, I CAN TAKE IT TO A DEALER WITH RECEIPT AND DOCUMENTATION OR SUBMIT WITH THE FORM TO GM FOR REIMBURSEMENT.
Engine, Jan 17, 2018
MY CAR ENGINE SEIZED UP DUE TO AN OIL LEAK FROM THE REAR OF THE ENGINE DUE TO SEVERE COLD TEMPERATURES BELOW ZERO DEGREES (-18 DEGREES C). AS I WAS DRIVING THE CAR STARTED MAKING NOISE AND CAME TO A COMPLETE STOP WITH ALL OF MY OIL RELEASED FROM IT. THE CAR WAS MOVING AT THE TIME OF THE INCIDENT.
Engine, Jan 12, 2018
WHEN I WENT OUT TO START MY VEHICLE, IT HESITANTLY STARTED, BUT WHEN I PUT IT INTO GEAR AND DROVE A LITTLE WAYS , IT STALLED OUT OF NOWHERE. WHEN I TRIED TO START IT UP AGAIN IT WOULDN'T TURN OVER COMPLETELY AND THIS STABILITRAK WARNING CAME UP. I HAD IT TOWED TO LOCAL AUTO SHOP WHERE THEY TOLD ME THAT SOME GEAR IN THE ENGINE WAS COMPLETELY BROKEN AND THAT I NEEDED TO REPLACE THE WHOLE ENGINE. I KEEP UP WITH MY OIL CHANGES AND HAVE HAD NO WARNING AS TO ANY PROBLEMS THAT COULD HAVE LED UP TO THIS. THE MORE I READ ABOUT THIS VEHICLE , THE MORE COMPLAINTS I SEE ABOUT THE SAME ISSUES I'VE BEEN HAVING ALONG THE WAY: IE WINDSHIELD WIPER BREAKING, EXHAUST MANIFOLD REPLACEMENT AND CATYLITIC CONVERTER, AND OVERALL POWER TRAIN AND ENGINE PROBLEMS. IT'S NOT A COINCIDENCE THAT MULTIPLE PEOPLE ARE HAVING THE SAME PROBLEMS WITH THESE CHEVY PRODUCTS, AND IN THE NAME OF SAFETY , THIS COMPANY NEEDS TO STEP UP AND REPAIR OR REPLACE THESE HORRIBLY AND INCOMPETENTLY MADE PARTS. IT'S ABSOLUTELY UNACCEPTABLE THAT I HAVE A LESS THAN 5 YEAR OLD CAR THAT IS GOOD FOR NO MORE THAN A PAPER WEIGHT RIGHT NOW. WE THE CONSUMER BUY CHEVY PRODUCTS FOR DEPENDABILITY , NOT TO CONSTANTLY HAVE TO FIX IT, AND SHELL OUT EVEN MORE MONEY TO ENSURE OUR SAFETY. AND DON'T TELL ME (CHEVY REP) WHEN I CALL AND COMPLAIN , THAT IT IS MY FAULT, BECAUSE THE ONLY FAULT I SEE I'VE MADE IS BUYING YOUR POS CAR!!!
Engine, Jan 12, 2018
MY VEHICLE DISPLAYED THE ISSUE COVERED UNDER GM SERVICE BULLETIN - SPECIAL COVERAGE 14882 SPECIAL COVERAGE ADJUSTMENT ' PLUGGED PCV ORIFICE IN INTAKE MANIFOLD. MY VEHICLE MATCHES THE CRITERIA INDICATED ON THE BULLETIN BUT MY SPECIFIC VIN IS NOT INCLUDED IN THIS SERVICE BULLETIN. MY VEHICLE WAS INSIDE THE EXTENDED COVERAGE OF 10/120 INDICATED IN THE BULLETIN. DEALERSHIP INDICATED THAT THE DAMAGE TO MY ENGINE WAS CAUSED BY THIS DEFECT BUT THAT THE COVERAGE DID NOT APPLY TO MY SPECIFIC VIN. VEHICLE WAS STARTED AFTER WORK AND WAS LOUDER THAN NORMAL SO I PROCEEDED TO THE CLOSEST DEALERSHIP. THE VEHICLE WAS LUCKILY ON A CITY STREET IN MOTION WHEN CHECK ENGINE LIGHT DISPLAYED. AS I WAS INSIGHT OF THE DEALERSHIP I PULLED INTO THE LOT AND THE OIL PRESSURE AND STOP ENGINE LIGHTS DISPLAYED THE ENGINE STOPPED RUNNING AND POWER WAS LOST TO THE VEHICLE AT THE SERVICE BAY DOOR. CAR WAS BROUGHT INTO SERVICE IMMEDIATELY. DAMAGE TO VEHICLE IN EXCESS OF $2600.
Engine, Jan 12, 2018
PCV VALVE FREEZES AND BLOWS ENGINE MAIN SEAL ALONG WITH HIGH PRESSURE FUEL REGULATOR PUTTING FUEL IN THE OIL, GM WILL REPAIR SOME 2.4 ENGINES BUT NOT ALL BUT THE ISSUES IS HAPPENING TO ALL 2.4 ENGINES WE THE CONSUMERS NEED HELP IN GETTING THIS ISSUE RESOLVED CORPORATE AMERICA AT ITS FINEST.