2020 Chevrolet Equinox
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 308 owner complaints filed for this model year. This is the 13th highest complaint count among 21 Equinox model years with reports.
Of the 2020 reports, 20 involved a crash and 7 involved a fire. 12 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Child seat, vehicle latch anchorMay 11, 2023
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.
Owners are advised to install child seats using the vehicle's rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232403240.
Campaign 23V339000 on NHTSA.gov
Power train, automatic transmissionOct 29, 2020
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.
Campaign 20V668000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperOct 3, 2019
General Motors LLC (GM) is recalling certain 2020 Chevrolet Equinox vehicles. The rear brake calipers may have been produced with an incorrect lubricant, potentially causing the rubber seals to swell and the brakes to drag.
Brake drag may result in overheating of the brake pads, affecting the braking ability and increasing the risk of a crash.
GM will notify owners, and dealers will replace the rear brake calipers, including the brake hose gasket, brake fluid and wheel to hub lubricant, free of charge. The recall began October 29, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438. GM's number for this recall is N192270920.
Campaign 19V704000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblySep 19, 2019
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Equinox all-wheel drive vehicles. The fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet.
A fuel leak in the presence of the ignition source can increase the risk of a fire.
GM will notify owners, and dealers will replace the fuel tank, free of charge. The recall began October 24, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N192271870.
Campaign 19V667000 on NHTSA.gov
Representative owner complaints
308 reports, newest first.
Vehicle speed control, Forward collision avoidance, Dec 24, 2020
DRIVING 75 MILES PER HOUR ON INTERSTATE WHILE PASSING TWO VEHICLES AND ONE CAR BEHIND ME THE CAR MADE A DINGING NOISE, THE ADAPTIVE CRUISE NOT AVAILABLE LIGHT ILLUMINATED AND THE CAR DECELERATED CAUSING THE CAR BEHIND ME TO HAVE TO BRAKE. IF I HAD NOT STEPPED ON THE ACCELERATOR THE CAR BEHIND MAY HAVE HIT ME. THIS HAS HAPPENED ON FOUR DIFFERENT DATES AND ON ONE TRIP IT HAPPENED 8 TIMES IN 80 MILES. THIS IS A SAFETY HAZARD THAT COULD CAUSE REAR END COLLISION AT HIGH SPEED. THE REPAIR SHOP AT MY CHEVY DEALER IN TOWN SAYS THERE ARE NO ERROR CODES AND THE ADAPTIVE CRUISE IS WORKING AS DESIGNED. IS I GET HIT FROM BEHIND AT HIGH SPEED THIS COULD EASILY CAUSE A DEVASTATING CRASH. I DO NOT TRUST THIS CAR OR THE RESPONSES I AM GETTING FROM THE DEALER. THEY SAY NO ONE HAS COMPLAINED ABOUT THIS BUT I KIND FIND SITES WHERE PEOPLE ARE REPORTING THE SAME PROBLEM.
Suspension, Other or unspecified, Dec 8, 2020
MY 2020 EQUINOX HAS DEVELOPED A SHAKE/SHIMMY VIBRATION WHEN ACCELERATING BETWEEN 30 AND 45 MPH. WHEN I FIRST NOTICED THE VIBRATION IT WAS SLIGHT AND DID NOT HAPPEN ALL THE TIME BUT WITH MORE MILAGE NOW AT 5309 MILES, IT HAS BECOME MORE NOTICEABLE ENOUGH, THAT MY WIFE AND I DO NOT FEEL AS IF THE CAR IS SAFE TO DRIVE. TWO DAYS AGO WHILE ACCELERATING UP A HILL THE CAR SHIMMIED AND A FLUTTERING SOUND WAS HEARD FROM UNDER THE CONSOLE; IT HAPPENED TWICE WHILE GOING UP THE HILL. UPON RETURNING HOME I WENT TO THE DEALERSHIP AT RIVERVIEW CHEVROLET AND HAD A TECHNICIAN RIDE WITH ME. WHILE RIDING, THE TECH. SAID HE FELT THE VIBRATION BUT COULD NOT TELL ME WHAT WAS CAUSING THE PROBLEM OR HOW TO ALLEVIATE THE PROBLEM. UPON RETURNING TO THE GARAGE I TALKED TO THE SERVICE WRITE UP PERSON AND HE SAID TO, "CALL ALL HIM IN 10 DAYS!!!!!."
Air bags, Structure, Service brakes, Nov 29, 2020, crash
I PURCHASED THE 2020 EQUINOX SUV. IMMEDIATELY LEAVING THE DEALERSHIP AFTER A HEAVY RAIN THE SUV WASN'T ABLE TO STOP WHEN I APPLIED THE BREAKS & APPROACHED A STOP SIGN ON A MAJOR HIGHWAY AND I WAS STRUCK ON THE DRIVER SIDE OF THE CAR. I WOKE UP IN A TRAUMA CENTER IN SPRINGFIELD MO. THE VEHICLE HAD 84 MILES ON IT. $17,500 IN DAMAGE NOT INCLUDING SERIOUS INJURIES NOT JUST TO MYSELF BUT THE CAR THAT STRUCK ME. I WAS ALSO SITED A TICKET FROM THE MISSOURI HIGHWAY PATROL FOR FAILURE TO STOP AT A STOP SIGN, THOUGH I APPLIED THE BREAKS WITH ENOUGH FORCE TO STOP THE VEHICLE. I STILL HAVE PROBLEMS WITH THE BREAKS IN WET/COLD CLIMATES. IT'S TERRIFYING
Structure, Engine, Nov 24, 2020, fire
AS THIS CAR WAS BEING DRIVEN DOWN THE HIGHWAY, ABOUT 10 MINUTES INTO MY DRIVE, SMOKE STARTED COMING FROM THE VEHICLE, I PULLED OVER, A PASSER BY RAN OVER TO ME TELLING ME TO GET OUT OF THE VEHICLE THAT FLAMES WERE SHOOTING OUT OF THE BOTTOM. AS SOON AS I EXITED THE CAR, THE ENTIRE CAR WAS ENGULFED IN FLAMES. THE ENTIRE CAR WAS BURNED TO THE GROUND. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. GM REFUSED TO RECALL THIS VEHICLE OR TO TAKE ANY RESPONSIBILITY.
Suspension, Other or unspecified, Nov 23, 2020
WHILE TRAVELING DOWN THE INTERSTATE AROUND 75MPH, THE VEHICLE BEGAN TO SHAKE ALMOST UNCONTROLLABLY. WHILE I WAS ABLE TO REGAIN CONTROL AND CONTINUE ON AFTER SLOWING DOWN, IT WAS A VERY FRIGHTENING OCCURRENCE. IT SEEMS TO BE A PREVALENT PROBLEM WITH GM CARS AS AN INTERNET SEARCH REVEALED LOTS OF COMPLAINTS FOR THIS "CHEVY SHAKE."
Engine, Nov 4, 2020
ENGINE LIGHT AND REDUCED ENGINE SPEED COME ON, DEALERSHIP STATES IT IS DUE TO BAD GAS. HAVE PURCHASED GAS FROM MULTIPLE VENUES OVER 6 MONTHS, ENGINE LIGHT WITH REDUCED SPEED HAS HAPPENED 4X IN 6 MONTHS .
Electrical system, Other or unspecified, Oct 29, 2020
STARTING OCTOBER 26, 2020 I'VE BEEN EXPERIENCING MY CAR RADIO SHUTTING OFF AND TURNING BACK ON. WHEN THE RADIO RANDOMLY TURNS OFF, IT DISCONNECTS MY BLUETOOTH AND MUSIC STOPS PLAYING. TODAY ALONE I HAVE HAD THIS ISSUE HAPPEN TO ME 7 TIMES IN A MATTER OF 35 MINUTES. I HAVE NO IDEA WHAT IS CAUSING THIS ISSUE, BUT I WOULD LIKE A RESOLUTION CONSIDERING THAT I"M THE FIRST OWNER OF THIS VEHICLE AND IT'S STILL BRAND NEW.
Steering, Suspension, Other or unspecified, Oct 22, 2020
FRONT WHEEL SHAKE UNCONTROLLABLY ON A THROTTLE LOAD AT TIMES
Other or unspecified, Service brakes, Oct 22, 2020, crash
TURNING RIGHT AFTER A YIELD AND TOOK A LOOP (HIGHWAY) MY VEHICLE CRASHED ANOTHER VEHICLE FROM BEHIND, BUT MY VEHICLE SUPPOSED TO HAVE AN AUTO WARNING OR ALERT SIGN THAT I SHOULD HAVE NOTICED, A BEEP THAT SUPPOSED TO ALERT ME THAT THE OTHER VEHICLE WAS SO CLOSE EVEN THE SWITCH WAS AT THE ON MODE
Structure, Service brakes, Fuel/propulsion system, Oct 5, 2020, crash
PULLING OUT OF CARWASH.TURNING LEFT IN CARWASH LOT. CAR ENGINE REVED UP, CAR LUNGED FORWARD AT HIGH SPEED. SLAMMED ON BRAKE BUT BRAKE PEDAL WENT RIGHT TO THE FLOOR. CAR THEN SIDE SWIPED CARWASH VACUUM SYSTEM ON PASSENGER SIDE SCRAPING AND DENTING BOTH PASSENGER SIDE DOORS. THREW CAR INTO PARK AND SHUT OFF ENGINE TO STOP WAITED 5 MINUTES. TURNED CAR BACK ON PUT CAR IN DRIVE. SLOWLY MOVED AND PUT BRAKE ON. BRAKES WORKED. DROVE 5 MILES TO GET HOME. NOW AFRAID TO DRIVE CAR.
Electrical system, Sep 30, 2020
RECEIVED THIS NOTICE ON 9/23/2020 WITH LESS THAT 400 MILES DRIVEN, BOOKED APPOINTMENT WITH SERVICE AND HAD BATTERY REPLACED UNDER WARRANTY BECAUSE OF 1.5 HOUR REQUIRED TEST DETERMINED IT WAS BAD. TODAY, 9/30/2020 WITH LESS THAT 50 ADDITIONAL MILES DRIVEN, I RECEIVED THE MESSAGE AGAIN. MESSAGE RECEIVED FROM ONSTAR IS AS FOLLOWS. DEAR HENRY WILLCOX, YOUR 2020 CHEVROLET EQUINOX DETECTS A BATTERY SHORTED CELL. THE BATTERY IS NEEDED TO START THE VEHICLE. TO AVOID A SITUATION WHERE YOU CAN'T START YOUR VEHICLE, PLEASE SCHEDULE SERVICE WITH YOUR PREFERRED SERVICE PROVIDER AS SOON AS POSSIBLE, SO THEY CAN REPLACE YOUR BATTERY. YOU CAN STILL DRIVE YOUR CHEVROLET BUT IT MAY BECOME HARDER TO START. AND IF THE BATTERY DOES FAIL, YOU WILL NOT BE ABLE TO START THE VEHICLE. PLEASE DISREGARD THIS MESSAGE IF YOUR VEHICLE IS ALREADY IN FOR SERVICE (AS THIS COULD BE A FALSE NOTIFICATION IF THE VEHICLE IS IN FOR SERVICE AND THE SERVICE BEING PERFORMED AFFECTS THIS COMPONENT). SERVICE CODE SAC001 WILL BE BOOKING SECOND SERVICE APPOINTMENT FOR FIRST OPPORTUNITYASAP.
Seat belts, Sep 21, 2020, crash
I AM A CRASH INVESTIGATOR/RECONSTRUCTIONIST LOOKING INTO A FATAL CRASH INVOLVING A 2020 EQUINOX WITH APPROXIMATELY 2000 MILES ON IT THAT HIT A TREE IN THE FRONT (HEAD-ON) AT APPROXIMATELY 40 MILES PER HOUR. THERE WERE 2 OCCUPANTS, DRIVER AND FRONT SEAT PASSENGER. PASSENGER SAID HE WAS NOT WEARING HIS SEAT BELT. PASSENGER SEAT BELT WAS FOUND TO BE RETRACTED AND LOCKED TIGHT. DRIVER SEAT BELT WAS FOUND TO BE RETRACTED AND LOOSE (NORMAL POSITIONING). INITIAL OBSERVATION OF THE CDR DATA, AND NOT THAT OF A THOROUGH AND COMPLETE ANALYSIS, INDICATES THAT THE DRIVER WAS BUCKLED AND THE PASSENGER WAS UNBUCKLED. THE STEERING WHEEL APPEARS TO BE COLLAPSED AS THOUGH THE DRIVER MOVED FORWARD IN THE FORCE OF THE IMPACT. THERE ARE MANY FACTORS THAT INVOLVE THE NORMAL AND SAFE SEAT BELT OPERATION, AND THEREFORE IT IS NOT KNOWN IF THIS IS A DEFECT, NORMAL OPERATION AS A RESULT OF THE CRASH, OPERATOR MISUSE, ETC. FURTHER INSPECTION OF THE DRIVER SEAT BELT HAS NOT BEEN DONE AT THIS TIME.
Power train, Other or unspecified, Sep 18, 2020
WHEN ACCELERATING THE CAR BEGINS TO SHAKE AND SHIMMY NOTICEABLY BEGINNING AROUND 35 OR 40 MPH. THIS SHAKING IS FELT IN THE SEAT AS WELL AS THE STEERING WHEEL. THE VIBRATION CONTINUES UNTIL THE ACCELERATION IS HALTED. THIS SHAKING FEELS LIKE IT IS COMING FROM THE TRANSMISSION OR DRIVE SHAFT. IT SEEMS TO BE GETTING WORSE TOO. CURRENTLY 3650 MILES ON THE CAR. SERPENTINI CHEVY IN WESTLAKE, OH IS ALSO AWARE OF THE PROBLEM AND SHOWED ME A LETTER THAT GM SENT TO THE DEALERS ACKNOWLEDGING THE ISSUE ON 9/9/20 BUT NO FIX IS AVAILABLE. IT FEELS UNSAFE
Electrical system, Aug 18, 2020
I TOOK THIS 4 WEEK OLD CAR IN TO AUTONATION CHEV AUSTIN FOR AN ESV LIGHT THAT STARTED APPEARING SOON AFTER PURCHASING THE CAR. I TOOK IT IN ON AUG 10 AND THEY CALLED THE NEXT DAY TO TELL ME THE CAR WAS READY. I DROVE IT FOR 4 MINUTES AND HAD TO TAKE IT RIGHT BACK TO THEM AND IT HAS NOW BEEN THERE 8 DAYS. NOT ACCEPTABLE. THEY CLAIMED IT WAS A SIMPLE PROGRAMMING PROBLEM - REALLY - WHY DO THEY STILL HAVE THE CAR.
Steering, Aug 9, 2020
I HAVE A BRAND NEW CHEVY EQUINOX AND THERE IS AN ISSUE WITH THE STEERING. IT MAKES A KNOCKING NOISE WHEN I TURN OR BACK UP TO TURN AROUND. I HAVE LESS THAN 2000 MILES ON THIS VEHICLE.
Power train, Jul 24, 2020
AFTER 3 MONTHS, 500 MILES WE NOTICED OIL LEAKING FROM TRANSMISSION. DEALER INSPECTED AND FOUND THAT HALF THE TORQUE CONVERTER CASE PORUS. THE DEALER RECIEVED AUTHHORIZATION TO REPLACE TRANSMISSION.
Power train, Jul 7, 2020
OUR NEW CAR IS 3 MONTHS OLD AND 500 MILES STATING TO LEAK OIL. DEALER SAID IT'S LEAKING FROM TRANSMISSION.
Vehicle speed control, Jun 10, 2020, crash
I WAS PULLING UP TO A FAMILY MEMBER'S CAR PORT, BEHIND THEIR CAR. THE CAR PORT HAS A GRASS PORTION LEADING UP TO THE GRAVEL SECTION WHERE THEY PARK THEIR CAR. I PULLED IN SLOWLY WHEN MY 2020 EQUINOX SUDDENLY ACCELERATED! I WAS ON THE BRAKE, BUT THE VEHICLE KEPT ACCELERATING CAUSING IT TO RUN INTO THE BACK OF THE FAMILY MEMBER'S CAR. MY VEHICLE CONTINUED TO ACCELERATE SHOVING THE CAR FORWARD SANDWICHING IT BETWEEN MY VEHICLE AND THEIR HOME.I WAS ABLE TO PUT IT IN NEUTRAL AS THE ENGINE CONTINUED REVVING UP THE RPMS. I PUT THE VEHICLE IN REVERSE WITH BOTH FEET ON THE BRAKE. THE CAR LURCHED BACKWARD. I MANAGED TO PUT IT IN PARK AND SHUT OFF THE ENGINE. I CONTACTED MY DEALER (MY VEHICLE HAS 1656 MILES ON IT, AND I HAVE ONLY HAD IT FOR ABOUT ONE MONTH). I TALKED WITH SOMEONE IN THE SERVICE DEPARTMENT AND WAS TOLD THAT MY FLOOR MATS CAUSED IT TO HAPPEN BECAUSE THEY HAD SEEN THIS BEFORE. MY FLOOR MATS WERE WELL BELOW THE ACCELERATOR PEDAL. THE VEHICLE RPMS SURGED. EVEN IF THERE HAD BEEN A PROBLEM WITH THE MATS, I DON'T THINK THE RPMS WOULD HAVE JUMPED UP AS HIGH AS THEY DID. THE FAMILY MEMBER'S VEHICLE WAS TOTALED. I AM WAITING TO HEAR FROM MY INSURANCE CO. THEY VEHICLE IS BEING TOWED TO A DEALERSHIP. *TR
Electrical system, Electronic stability control (ESC), May 8, 2020
TL* THE CONTACT OWNS A 2020 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE LANE DEPARTURE ASSIST FEATURE DISPLAYED ON THE INSTRUMENT PANEL THAT THE CONTACT WAS OUTSIDE OF THE INTENDED LANE, DESPITE THE CONTACT BEING WITHIN THE LANE. THE CONTACT STATED THAT ANOTHER FEATURE OF THE SYSTEM WAS THAT THE STEERING WHEEL WOULD VIBRATE TO INDICATE THE VEHICLE DEPARTED THE LANE HOWEVER, THE FEATURE ACTIVATED INTERMITTENTLY WHILE THE VEHICLE WAS STILL IN THE LANE. LOU BOCHRODT AUTO MALL (7070 CHERRYVALE N BLVD, ROCKFORD, IL 61112, (815) 332-3000) WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30.
Forward collision avoidance, Mar 26, 2020, crash
TL* THE CONTACT OWNS A 2020 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN RATE OF SPEED, HE PASSED OUT DUE TO A MEDICAL EMERGENCY AND HIT THE VEHICLE IN FRONT OF HIM. THE AIR BAGS DEPLOYED UPON IMPACT. THE CONTACT WAS TAKEN TO A LOCAL HOSPITAL VIA AN AMBULANCE AND WAS TREATED FOR UNKNOWN INJURIES. THE INJURIES OF THE OTHER DRIVER WERE UNKNOWN. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A FORWARD COLLISION ALERT SYSTEM WHICH SHOULD HAVE STOPPED THE VEHICLE PRIOR TO THE ACCIDENT. THE VEHICLE WAS INITIALLY TOWED TO A TOW YARD AND WAS LATER TOWED TO A BODY SHOP WHERE IT WAS REPAIRED. THE CONTACT SPOKE TO JON HALL CHEVROLET (551 N NOVA RD, DAYTONA BEACH, FL 32114) WHERE HE WAS INFORMED THAT SINCE HE DID NOT HAVE GPS ACTIVATED IN HIS VEHICLE, THE FORWARD COLLISION ALERT WOULD NOT OPERATE. THE MANUFACTURE HAD NOT BEEN ALERTED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,400.
Vehicle speed control, Mar 4, 2020
ADAPTIVE CRUISE CONTROL WHEN ON CLOSEST SETTING WILL NOT STOP THE CAR WHEN YOU ARE GOING OVER 60MPH, WHEN A CAR DRASTICALLY SLOWS DOWN IN FRONT OF YOU THE CAR FAILS TO RESPOND IN FACT THE ADAPTIVE CRUISE CONTROL SHUTS OFF AND IVE PRACTICALLY HIT THE VEHICLE IN FRONT OF ME MANY TIMES ..ITS HARD TO TRUST THIS SYSTEM..AND THE OTHER DAY IT JUST SHUT OFF ALL TOGETHER WITHOUT A HARD WARNING I COULD HAVE PLOWED INTO THE CAR IN FRONT OF ME. ALSO THE LANE ASSIST DOES NOT BEEP/OR SEAT RATTLE WHEN YOU VEER FROM YOUR LANE. IT BEEPS RANDOMLY SOMETIMES WHEN YOU EDGE OUT OF YOUR LANE GOING AROUND A BEND "SOMETIMES" BUT RANDOMLY AND NOT CONSISTENTLY. IVE TALKED TO CHEVYS CUSTOMER CARE TEAM AND THEY KEEP REFERRING TO THE DEALERSHIP LIKE THEY ARE THE MANUFACTURER..BUT THEY DID NOT DESIGN AND ARE ASSUMING ITS WORKING RIGHT BECAUSE ALL THEIR OTHER SAME MODELS DO THE SAME THINGS..IN MY OPINION THIS DOESNT MEAN ITS NOT A RECALLABLE INHERENT ISSUE WITH ITS CURRENT PROGRAMMING..I THINK IT IS AND SHOULD BE CORRECTED BEFORE SOMEONE GETS HURT
Service brakes, Feb 27, 2020
WHENEVER I BACKUP I HEAR A SQUEAL NOISE WHEN I PUT MY BRAKE ON TO PUT IT IN DRIVE. I BOUGHT MY CAR BRAND NEW AND IT HAS BEEN DOING THIS FOR A MONTH NOW.
Service brakes, Feb 24, 2020
RECEIVED "SERVICE BRAKE ASSIST" ON CAR DASHBOARD. WHEN BRAKES WERE APPLIED THE PEDAL WENT ALL THE WAY TO THE FLOORBOARD. WENT TO 3 DIFFERENT DEALERSHIPS, THE 1ST 2 WOULD NOT PROVIDER A LOANER VEHICLE TO ME WHILE CAR WAS BEING REPAIRED. NOTE THE CAR WAS PURCHASE ABOUT A MONTH AGO AND HAS 1200 MILES ON IT. I WAS TOLD THAT GM HAS A POLICY THAT THEY WILL NOT PROVIDE LOANERS, IF THIS IS TRUE I FIND IT VERY TROUBLING. THE LAST STOP I HAD TO PUT MY FOOT DOWN AND TELL THEM THEY WERE GOING TO PROVIDE A VEHICLE FOR ME TO DRIVE OR GET MY CAR FIXED IMMEDIATELY. I ENDED UP WITH A LOANER AND THEY FOUND THAT I HAD SOME PINCHED WIRES AND THE WIRING HARNESS HAD TO BE REPLACED WHICH INVOLVES THE WHOLE ENGINE BEING PULLED TO REPLACE THIS PART. THE CAR HAS NOW BEEN IN THE SHOP FOR ALMOST A WEEK AND I MAY GET IT BACK TOMORROW. THIS IS THE FIRST CHEVY I HAVE OWNED AND IT MAY BE MY LAST.
Service brakes, Engine, Feb 7, 2020
TL* THE CONTACT OWNS A 2020 CHEVROLET EQUINOX. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE STARTED TO SHAKE EXCESSIVELY. THE CHECK ENGINE WARNING LIGHT AND TRACTION CONTROL WARNING LIGHT WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM TRENARY CHEVROLET LOCATED AT 501 AUTO MALL DR, O'FALLON, MO 63368, WHERE A DIAGNOSTIC TEST AND REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 400. THE VIN WAS NOT AVAILABLE.
Steering, Engine, Jan 29, 2020
THIS COMPLAINT IS NOT THE RESULT OF AN ACCIDENT, BUT TO PREVENT ONE FROM HAPPENING AND POSSIBLE TAKING LIVES OF PEOPLE. THE KEEP LANE ASSIST (LKA) IS DANGEROUS IN THAT IF YOU ARE DEPENDING ON IT. THERE ARE OCCASIONS THAT NORMAL TRAFFIC LINES ARE PRESENT AND FOR SOME REASON THE JUST DISAPPEAR AND ARE NOT PRESENT AND IT IS POSSIBLE FOR THE VEHICLE TO VEER OFF THE ROAD OR INTO THE OPPOSING LANE. GENERAL MOTORS DOES PROVIDE A MEANS OF TURNING LKA OFF, BUT IT RE-ENABLES EVERY TIME THE VEHICLE IS STARTED. THE AUTO STOP (AS) HAS THE ISSUE THAT IF YOU STOP AND YOUR VEHICLE STOPS RUNNING, YOU CAN BE IN A SITUATION WHERE YOU CANNOT GET OUT OF THE WAY IN TIME TO PREVENT AN ACCIDENT BECAUSE THE VEHICLE HAS TO HAVE TIME TO RESTART. OTHER MANUFACTURES PROVIDE A MEANS OF DISABLING AS WITH A SWITCH BUT GENERAL MOTORS DOES NOT. I CALLED THE DEALERSHIP AND GENERAL MOTORS AND BOTH DECLINED TO DEAL WITH THE PROBLEMS.