2011 Chevrolet Silverado 1500
Problems, recalls and owner-reported issues
Air bags is the leading concern among 638 owner complaints filed for this model year. This is the 8th highest complaint count among 19 Silverado 1500 model years with reports.
Of the 2011 reports, 29 involved a crash and 6 involved a fire. 39 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, passenger side, inflator moduleFeb 5, 2021
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Campaign 21V054000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 5, 2021
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
Campaign 21V050000 on NHTSA.gov
Suspension, rear, axle, spindleJan 6, 2011
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, COLORADO, EXPRESS, SILVERADO, SUBURBAN, TAHOE; AND GMC CANYON, SIERRA, SAVANA, YUKON AND YUKON XL VEHICLES. THE REAR AXLE CROSS PINS WERE NOT PROPERLY HEAT TREATED AND COULD FRACTURE AND BECOME DISPLACED WITHIN THE REAR AXLE. SHOULD THE PIN SHIFT OUT OF POSITION, IT COULD CREATE AN INTERFERENCE CONDITION AND CAUSE THE REAR AXLE TO LOCK.
THE DRIVER MAY NOT BE ABLE TO MAINTAIN DIRECTIONAL CONTROL OF THE VEHICLE AND A CRASH COULD OCCUR WITHOUT WARNING.
DEALERS WILL INSTALL A NEW REAR AXLE CROSS PIN FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 11V007000 on NHTSA.gov
Suspension, rear, axle, spindleDec 17, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC ESCALADE EXT, CHEVROLET AVALANCHE, SILVERADO LD AND GMC SIERRA LD VEHICLES. THE REAR AXLE CROSS PINS WERE NOT PROPERLY HEAT TREATED AND COULD FRACTURE AND BECOME DISPLACED WITHIN THE REAR AXLE. SHOULD THE PIN SHIFT OUT OF POSITION, IT COULD CREATE AN INTERFERENCE CONDITION AND CAUSE THE REAR AXLE TO LOCK.
THE DRIVER MAY NOT BE ABLE TO MAINTAIN DIRECTIONAL CONTROL OF THE VEHICLE AND A CRASH COULD OCCUR WITHOUT WARNING.
DEALERS WILL INSTALL A NEW REAR AXLE CROSS PIN FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Campaign 10V643000 on NHTSA.gov
Representative owner complaints
638 reports, newest first.
Air bags, Jul 16, 2020
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED CHASE CHEVROLET CO., INC. (6441 HOLMAN RD, STOCKTON, CA 95212; (209) 565-1923) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE NOT AWARE OF THE ISSUE. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHT WAS ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Seat belts, Other or unspecified, Jul 13, 2020
WAS DRIVING IN MOTION STRAIGHT DURING ICY CONDITIONS ON FREEWAY AND TRUCK SLID OUT OF CONTROL AND I DROVE THROUGH DITCH NEVER STOPPED ONCE AND SIDE AIR BAGS DEPLOYED AND SEAT BELTS ALL FROZE UP AND CEILING FABRIC WAS RUINED AND TORN FROM DEPLOYED AIRBAGS. I NEVER HIT ANYTHING AND CONTINUED TO DRIVE RIGHT BACK ONTO HIGHWAY.
Other or unspecified, Jun 28, 2020
MY TRUCK IS IN GREAT CONDITION AND IS PARKED IN OUR GARAGE OR WORKS COVERED GARAGE 90% OF THE TIME. SO WAY HAS THE DASH CRACKED EVERYWHERE? I SEE ON LINE THAT THIS IS A COMMON PROBLEM AND HAS BEEN BLAMED ON LEAVING IN THE SUN BUT MY TRUCK ISN'T IN THAT CATEGORY. I WOULD SEND PICTURES IF I THOUGHT SOMEONE WOULD CARE. CALL ME, I'D LOVE TO TALK TO SOMEONE.
Engine, Jun 23, 2020
IN JUNE OF 2019 MY VEHICLE WAS BROUGHT INTO BEGNAL MOTORS IN KINGSTON NY WITH THE CHECK ENGINE LIGHT ON. THERE WAS ALSO A WARNING FOR THE STABILTRAX SYSTEM AND LOW OIL PRESSURE. I BROUGHT IT TO BEGNAL MOTORS BECAUSE THAT IS WHERE I PURCHASED THE VEHICLE. THE VEHICLE WAS STILL UNDER WARRANTY AT THIS POINT. THEY BEING A DODGE DEALER THEN SENT THE TRUCK OVER TO ROMEO CHEVY WHO DIAGNOSED IT AS AN ENGINE MISFIRE. THEY HAD THE TRUCK FOR TWO MONTHS FOR THE REPAIR WHICH THE WARRANTY COVERED. I GOT THE TRUCK BACK AND SOON AFTER THE ENGINE LIGHT CAME BACK ON. AT THIS POINT THE VEHICLE WAS NO LONGER UNDER WARRANTY. IT TOOK THE VEHICLE TO MY LOCAL MECHANIC ABSOLUTELY AUTO IN NEW PALTZ NY. THEY SEND A CODE FOR THE OIL PRESSURE SENSOR AND THE O2 SENSOR WHERE SHOWING UP. THEY REPLACED BOTH SENSORS. AFTER THE WORK WAS DONE THE OIL PRESSURE SENSOR STILL WOULDN'T CLEAR AND THE ENGINE LIGHT CAME BACK ON. THE MECHANIC TOLD ME THAT THESE SENSORS ARE KNOWN TO HAVE PROBLEMS ON THE SILVERADO. HE THEN RECHECKED HE'S WORK TO MAKE SURE THERE WAS A NEW SCREEN ON THE SENSOR AND THERE WAS. THE CODE(P0521 I BELIEVE)STILL WOULDN'T CLEAR. HE THEN REFERRED ME TO TAKE THE VEHICLE BACK TO ROMEO CHEVY BECAUSE THEY HAD DONE ALL THE WORK ON IT PREVIOUSLY. I BROUGHT THE TRUCK BACK TO ROMEO AND THEY DID A COMPLETE DIAGNOSTIC TEST AND GOT NO ANSWERS. THEY THEN DID ANTHER OIL CHANGE AND AN OIL PRESSURE TEST WITH NO RESULT ON CLEARING THE OIL PRESSURE CODE. ROMEO CHEVY HAS AT THIS POINT HAD MY TRUCK FOR ANOTHER THREE MONTHS UNABLE TO DIAGNOSE THE PROBLEM. THEY NOW SAY I NEED A NEW ENGINE AND THAT THE OIL PRESSURE ISSUES CANNOT BE FIXED. THEIR SERVICE REP TOLD ME THEY HAD ANOTHER SILVERADO RECENTLY WITH SIMILAR ISSUES AND THEY HAD TO REPLACE THE ENGINE IN THAT VEHICLE. I WOULD APPRECIATE SOME HELP IN THIS MATTER THE VEHICLE HAS ONLY 105000 MILES AND I AM BEING TOLD IT NEEDS A NEW ENGINE BECAUSE OF OIL PRESSURE. *TR
Air bags, Jun 16, 2020
OUTSTANDING SAFETY RECALL NEVER REPAIRED. I DRIVE MY YOUNG CHILDREN IN THIS VEHICLE AND I FEEL ITS NOT SAFE FOR THEM. WHEN I BOUGHT THIS VEHICLE THE DEALERSHIP SAID THERE WAS NOTHING THEY COULD DO TO FIX IT. *TR
Air bags, Jun 4, 2020
GM WAS GIVEN TO 2017 ON THIS AIR BAG PROBLEM IT , WENT WILL THEY BE REQUIRE TO FIX IT IS NOW 2020. THE RECALL HAS NOT BE COMPLETED. *TR
Structure, Other or unspecified, Jun 3, 2020
CRACKED DASH AROUND AIR BAG WHILE DRIVING ON INTERSTATE. *TR
Air bags, Other or unspecified, May 24, 2020
MY DASH IS CRACKED IN MULTIPLE PLACES AND COMPLETELY BROKEN APART IN SOME SPOTS. I HAVE MANAGED TO INSTALL A DASH COVER BUT I FEEL WITH THIS BEING SUCH A COMMON ISSUE AND A POTENTIAL SAFETY ISSUE GM SHOULD BE HELD ACCOUNTABLE. *TR
Structure, May 12, 2020
DASHBOARD IS CRACKED ALL OVER. *TR
Structure, May 12, 2020
THE DASH IS CRACKING AT THE PASSENGER SIDE AIR BAG, THE VEHICLE HAS NOT BEEN IN AN ACCIDENT AND IS ALWAYS PROTECTED. THE VEHICLE IS NOT DRIVEN DAILY & ONLY HAS 67K MILES ON IT THE PROBLEM WAS FIRST NOTICED ON 5/9/2020. GM DOES NOT WANT TO DO ANYTHING ABOUT IT. *TR
Air bags, May 6, 2020
TAKATA AIR BAG RECALL NO FIX AVAILABLE. RECEIVED NOTICE JULY 2016. *TR
Steering, Electrical system, Service brakes, Apr 10, 2020
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH AND APPROACHING A STOP LIGHT, THE VEHICLE DECELERATED INDEPENDENTLY. SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT THE STEERING, BRAKES, THE RADIO AND SEVERAL OTHER ELECTRICAL FUNCTIONS BECAME INOPERABLE FOR APPROXIMATELY 3-5 SECONDS. THE VEHICLE JERKED FORWARD, AND THE ELECTRICAL FUNCTIONS RETURNED. THE VEHICLE OPERATED AS INTENDED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V827000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000.
Air bags, Apr 2, 2020
CONSUMER STATED EVERYONE ELSE IS REPLACING THE FAUTLY AIRBAGS EXCEPT GMC/CHEVY. *BF *JS
Air bags, Mar 28, 2020
LAST YEAR THE AIR BAG LIGHT WENT ON MY 2011 SILVERADO WITH 80,000 MILES. I HAD IT IN A GM BODY SHOP FOR UNRELATED REPAIR AND ASKED THEM TO DIAGNOSE IT. THEY CONNECTED THEIR READER AND COULD NOT FIND A THE PROBLEM AND DIRECTED ME TO THE DEALER. I INVESTIGATED FURTHER LAST WEEK AND FOUND BOTH FRONT DISINTEGRATED FROM CORROSION. I CONTACTED THE DEALERSHIP WHO COULD FIND NO RECORD OF SUCH A PROBLEM, THEY REFERRED ME TO GM WITH THE SAME RESULT. THIS IS AN LOW MILEAGE VEHICLE IN VERY GOOD CONDITION AND I FIND THIS TYPE OF EARLY FAILURE OF 2 IDENTICAL PARTS UNREASONABLE.
Air bags, Mar 12, 2020
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VICTORVILLE CHEVROLET LOCATED AT (15425 DOS PALMAS RD, VICTORVILLE, CA 92392) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Structure, Mar 11, 2020, fire
TL* THE CONTACT OWNED A 2011 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AND TURNED OFF IT SPONTANEOUSLY CAUGHT FIRE. THE CONTACT STATED THAT THE FIRE INVESTIGATOR STATED THAT THE FIRE STARTED IN THE CAB/ BED AREA. THERE WERE NO REPORTED INJURIES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WAS NO POLICE REPORT FILED HOWEVER THE CONTACT WAS AWAITING THE FIRE DEPARTMENT REPORT. THE FIRE CAUSED THE SIDING TO AN ADJACENT HOUSE TO MELT. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 96,000. THE INSURANCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE VIN WAS NOT AVAILABLE.
Air bags, Mar 6, 2020
ALREADY HAS A RECALL THAT HAS BEEN LASTING FOR 9 YEARS! I BELIEVE THAT CHEVROLET IS WAITING FOR MORE OF THESE TO NO LONGER BEING USED, SO THEY WON'T HAVE TO FIX SO MANY. YET MY FAMILY APPARENTLY IS IN DANGER! MAY 27,2016 MANUFACTURER RECALL NUMBER2049151 NHTSA RECALL NUMBER16V381 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE
Engine, Mar 4, 2020
EXCESSIVE OIL CONSUMPTION, BURNS 2 QUARTS OF OIL PER 1000 MILES. MULTIPLE VALVE LIFTERS HAD TO BE REPLACED DUE TO DAMAGE CAUSE BY LOW OIL. HAD LIFTERS REPLACED LAST SUMMER. FAULTY OIL MONITOR DESIGN, DOESN'T INDICATE OIL IS LOW. THIS HAPPENS DURING NORMAL USE OF VEHICLE. ONGOING ISSUE.
Other or unspecified, Feb 23, 2020
DASH CRACKING IN SEVERAL SPOTS ONE LARGE CRACK NEAR PASSENGER AIRBAG ANOTHER VERY LARGE CRACK OVER INSTRUMENT CLUSTER ON DRIVERS SIDE
Other or unspecified, Feb 18, 2020
MY DASH STARTED CRACKING WITH BIG CRACKS IT WAS PARKED IN THE DRIVEWAY AND WHEN I WENT TO GET IN I NOTICED MY DASHBOARD HAD STARTED CRACKING IN3 DIFFERENT PLACES
Other or unspecified, Feb 9, 2020
MY DASHBOARD CRACKING
Air bags, Jan 22, 2020
AIRBAG WAS RECALLED IN 2016 AND THEY STILL DO NOT HAVE A REMEDY. RECALL NUMBER 2049151
Air bags, Jan 9, 2020
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. A DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Service brakes, Engine, Jan 1, 2020
I HAVE HAD AN ONGOING PROBLEM WITH THE ELECTRICAL SYSTEM IN MY TRUCK. FIRST TIME IT HAPPENED I WAS LEAVING MY HOUSE AND AS SOON AS I GOT A FEW HOUSES DOWN THE ROAD MY DOOR LOCKS STARTED UNLOCKING AND LOCKING THEMSELVES OVER AND OVER AND THE SPEEDOMETER GAUGE WAS ALL OVER THE PLACE ALONG WITH THE RPM GAUGE AND THE ROAD UP WOULD TURN OFF AND ON AND THE BRAKES WOULD LOCK UP AND THEN RELEASE AND IT DID THIS UNTIL I WAS ABLE TO PULL OVER AND TURN THE TRUCK OFF. ONCE THE TRUCK WAS OFF IT WOULDN'T START AGAIN. I HAD TAKEN THE BATTERY OUT TO BE TESTED AND IT WAS FINE. THE ALTERNATOR WAS FINE AND AS FAR AS I COULD SEE THE NEGATIVE AND POSITIVE CABLES FROM THE BATTERY WERE CLEAN TOO. I'VE TRACED THE GROUND AND IT DOESN'T APPEAR TO BE IN BAD SHAPE EITHER. WELL AFTER I WAS ABLE TO GET IT BACK TO MY HOUSE IT SAT FOR A FEW DAYS AND AFTER A COUPLE DAYS IT RANDOMLY STARTED BACK UP. TOOK IT TO THE LOCAL CHEVY DEALERSHIP AND THEY SAID THERE IS NO PROBLEM EVERYTHING IS GOOD AND THEY COULDN'T RECREATE THE PROBLEM. THEY SAID IT COULD BE THE AFTERMARKET HEAD UNIT. WELL ONCE I GOT MY TRUCK BACK THE HEAD UNIT NO LONGER WORKS OR GETS POWER? WELL NOW A MONTH LATER SAME PROBLEM AND THE TRUCK IS TOTALLY DEAD BUT BATTERY AND ETC IS FINE.
Air bags, Dec 19, 2019
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.