2014 Chevrolet Silverado 1500
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,560 owner complaints filed for this model year. This is the highest complaint count among 19 Silverado 1500 model years with reports.
Of the 2014 reports, 75 involved a crash and 18 involved a fire. 41 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Seat belts, frontApr 8, 2021
General Motors, LLC (GM) is recalling certain 2014-2016 Chevrolet Silverado 1500, 2015-2016 Chevrolet Tahoe, and 2014-2015 GMC Sierra 1500 vehicles that may have received an incorrect replacement tensioner cable assembly as part of a previous recall remedy or a subsequent repair. The flexible steel cable connecting the driver's seat belt to the outboard side of the seat may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate.
A broken pretensioner cable reduces the effectiveness of the driver's seat belt, increasing the risk of injury.
GM will notify owners, and dealers will replace the driver seat belt lap pretensioner, free of charge. The recall began on May 5, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N212330040.
Campaign 21V245000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, wheel speed sensor/tone ringOct 24, 2019
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Unintended activation of the driveline-protection system will cause unintended braking on the wheel on the opposite side of the failed sensor, causing the vehicle to pull to one side unexpectedly, increasing the risk of a crash.
GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began December 11, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438 or GMC customer service at 1-800-462-8782. GM's number for this recall is N192261050.
Campaign 19V761000 on NHTSA.gov
Service brakes, hydraulic, power assist, vacuumSep 6, 2019
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
As the vacuum level drops, the brake assist decreases, increasing braking effort, extending the distance required to stop the vehicle, thereby increasing the risk of a crash.
GM will notify owners, and dealers will reprogram the Electronic Brake Control Module, free of charge. The recall began October 8, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N192268490.
Campaign 19V645000 on NHTSA.gov
Air bags, frontalJul 10, 2017
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.
Campaign 17V437000 on NHTSA.gov
Steering, electric power assist systemJun 29, 2017
General Motors LLC (GM) is recalling certain 2014 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The vehicles may have a temporary loss of electric power steering (EPS) assist, especially during low-speed turning maneuvers.
If EPS assist is lost and then returns, the driver might lose temporary control of the steering wheel, increasing the risk of a crash.
GM will notify owners, and dealers will update the EPS module software, free of charge. The recall began on August 10, 2017. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-432-8782. GM's number for this recall is 17276.
Campaign 17V414000 on NHTSA.gov
Air bags, frontalSep 8, 2016
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.
Campaign 16V651000 on NHTSA.gov
Representative owner complaints: service brakes
290 reports, newest first. Show all
Suspension, Service brakes, May 22, 2020
HELLO I WENT INTO [XXX] TODAY 52120 DROP OFF MY TRUCK FOR RECALL PROBLEM WITH APPOINTMENT WITH DANIEL [XXX] AT 8;22AM HAVE HAD REPROGRAMMING DONE ABOUT A WEEK AGO . DROVE A WEEK LATER AND FELT BRAKE PEDAL GET REALLY HARD ALMOST NOT STOPPING THAT IS WHY I CAME BACK TO HAVE FIXED AROUND 100 CALLED TO GET UPDATE NOTHING WAS TOLD TO ME CALLED AGAIN AT 230PM SPOKE TO [XXX] SAID WILL CALL RIGHT BACK 315PM STILL NO CALL BACK FINALLY CALLED AGAIN AND GOT [XXX] BACK ON PHONE NOW AT THIS POINT I JUST WENT IN TO SEE WHAT WAS GOING ON HAD TRUCK ALL DAY AND SAID NOT GOING TO DUE REPAIR EVEN ASKED WHY NO CALL BACK [XXX] SAID TECH WAS OUT TO LUNCH AT THIS POINT I AM FRUSTRATED I KNOW WHAT I FELT IT IS MY DAILY DRIVER AND ALSO WAS SENT INFORMATION ON VACUUM PUMP LOSS ON THIS YEAR FROM RECALL CENTER .WELL VERY UNPROFESSIONAL EXPERIENCE TODAY AND FEEL UNSAFE DRIVING MY TRUCK NOW ESPECIALLY AFTER SEEING RECALL LETTERS A MANGER CAME OUTSIDE DID NOT SEEM TO CARE MUCH BUT HE DID SAY WE MAKE MONEY ON THOSE REPAIRS KINDA SEEMED LIKE IT WAS A JOKE AT THIS POINT I JUST ASKED FOR MY TRUCK BACK AND JUST WANTED TO GET OUT OF THAT DEALERSHIP AT LEAST I HAVE PROOF I WENT IN FOR RECALL IF SOMETHING HAPPENS FROM [XXX] YOU GUYS DEFINITELY DO NOT PUT SAFETY FIRST FOR YOUR CUSTOMERS NOTE BEFORE I WENT IN I RECEIVED A RECALL NOTICE BY MAIL ON 2-27-20 I WENT IN FOR REPROGRAMMING SEEM TO BE OK COUPLE OF MONTHS LATER I FELT HARD BRAKING AT SLOW SPEED THEN WENT INTO [XXX] AGAIN ON 5-21-20 THATS WHEN I COULD NOT GET THEM TO DO REPAIR NEEDED VACUUM PUMP PROBLEM FOR BRAKES I DO NOT FEEL SAFE DRIVING MY 2014 SILVERADO ANY MORE FROM [XXX] SAFETY SHOULD BE PRIORITY HERE [XXX] MUST NOT THINK THE SAME WAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, May 21, 2020
I PULLED INTO A DRIVE THRU TRAVELING STRAIGHT AHEAD. WHEN I TRIED TO BRAKE I HEARD AN ODD CLICKING NOISE AND HAD A VERY HARD BRAKE PEDAL. THE NOISE I FOUND OUT LATER WAS THE ABS SYSTEM DOING IT'S JOB BECAUSE OF MY HARD BRAKING. I DID GET THE VEHICLE STOPPED BEFORE HITTING THE VEHICLE IN FRONT OF ME. THE HARD BRAKE CONTINUED AS I MOVED THROUGH THE DRIVE THRU LINE. ONCE I PULLED OUT ON TO THE ROAD THE AND TRIED THE BRAKES AGAIN THEY APPEARED TO WORK PROPERLY. I PULLED INTO AN OPEN LOT AND TRIED THE BRAKES MULTIPLE TIMES AT LOW SPEED AND THE HARD BRAKE CONDITION CONTINUED. MY VEHICLE JUST TURNED OVER 70,000 MILES AND HAD THE RECALL N192268490 TO RECALIBRATE THE BRAKE CONTROL MODULE FOR HARD BRAKING ON 3/4/2020. IT'S APPARENT THAT THE FIX GM IS DOING FOR THE HARD BRAKE PEDAL AND STOPPING IS NOT RESOLVING THE ISSUE. THIS IS A VERY DANGEROUS SITUATION AND IF I HAD BEEN CARRYING ANY WEIGHT OR A TRAILER WITH MY TRUCK I WOULD NOT HAVE BEEN ABLE TO STOP. I AM GOING TO BE REPLACING THE BRAKE VACUUM PUMP WHICH I BELIEVE WILL FIX THE ISSUE. *TR
Service brakes, May 12, 2020
MY VEHICLE WAS SERVICED ON APRIL 14, 2020 FOR AN OIL CHANGE, TIRE ROTATION, ETC. AND THE WORK WAS ALSO PERFORMED FOR RECALL NHTSA CAMPAIGN NUMBER: 19V645000. I HAD NO ISSUES WITH THE BRAKING SYSTEM PRIOR TO THIS DATE - NO INCREASED PRESSURE, NO WARNING LIGHTS, NOTHING. AFTER THIS DATE I NOTICED MY BRAKES SKIPPING WHILE IN REVERSE ON AN INCLINE. I LIVE AT THE TOP OF A HILL AND MY DRIVEWAY IS ALSO A HILL, SO I DIDN'T THINK MUCH OF IT. HOWEVER, I WAS REVERSING OUT OF A SLIGHTLY INCLINED PARKING SPOT AT A LOCAL RESTAURANT AND PUSHED THE BRAKE PEDAL ALL THE WAY TO THE FLOORBOARD AND THE TRUCK WAS STILL NOT STOPPING. I MANAGED TO USE THE EMERGENCY BRAKE AND GET THE CAR INTO DRIVE TO AVOID HITTING A CAR BEHIND ME IN THE PARKING LOT. LATER THAT SAME DAY I WHEN REVERSING OUT OF ANOTHER SLIGHTLY INCLINED PARKING SPOT HAD TO FULLY USE MY EMERGENCY BRAKE TO BRAKE THE VEHICLE BECAUSE I COULD NOT PUSH THE BRAKE PEDAL AT ALL DUE TO SO MUCH PRESSURE. I TOOK MY TRUCK IMMEDIATELY TO THE LOCAL CHEVROLET DEALERSHIP AND WAS TOLD THEY COULD NOT GET TO IT THAT DAY, BUT THAT I COULD DRIVE THE VEHICLE HOME AND BRING IT BACK FIRST THING IN THE MORNING. I REFUSED TO DRIVE MY TRUCK OFF THEIR LOT AND AM APPALLED THAT IT WOULD EVEN BE SUGGESTED AFTER HEARING THAT THE BRAKES MAY OR MAY NOT WORK. I CALLED THE NEXT DAY AT LUNCH TIME AFTER I HAD NOT HEARD ANYTHING AND WAS TOLD THAT THERE WAS A SHORT IN THE BRAKE PUMP AND IT WOULD NEED TO BE REPLACED, BUT THE PART IS ON NATIONAL BACKORDER. I WAS AGAIN TOLD I COULD COME GET MY TRUCK AND DRIVE IT UNTIL THE PART CAME IN (BECAUSE I TOLD THEM I WASN'T PAYING FOR THEIR LOANER CAR I'M CURRENTLY DRIVING THAT THEY WILL TRY TO CHARGE ME FOR). I TOLD THE MAN IN THE SERVICE DEPARTMENT HE'S CRAZY IF HE THINKS I'M GOING TO COME GET A TRUCK WHERE THE BRAKES MAY NOT WORK. THIS IS A MAJOR SAFETY ISSUE AND COULD CAUSE VEHICLE DAMAGE IF NOT ADDRESSED. *TR
Service brakes, May 9, 2020
THE VACUUM PUMP HAD A COMPLETE FAILURE, PRODUCING NO VACUUM PRESSURE TO THE BREAK ASSIST. THE RECALL SUGGESTING THE RECALIBRATION OF THE ELECTRONIC BRAKE CONTROL HAD BEEN COMPLETED MONTHS PRIOR. THIS RESULTED IN SIMILAR SYMPTOMS, VIBRATION IN THE BREAK AND A HARD BRAKE PEDAL. ONCE IT COMPLETELY FAILED, THE PEDAL BECAME EXTREMELY STIFF AND STOPPING WAS VERY DIFFICULT. INITIALLY, THE PEDAL VIBRATION WAS NOTICED AT SLOWER SPEEDS. WHEN THE PUMP FAILED, THE VEHICLE WAS IN MOTION ON AN OFF RAMP COMING UP TO A STOP SIGN. IT TOOK ALMOST STANDING ON THE BREAK PEDAL TO COME TO A COMPLETE STOP. THE VEHICLE HAS LESS THAN 72,000 MILES ON IT. *TR
Vehicle speed control, Service brakes, Mar 6, 2020
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT STATED WHILE DRIVING 20 MPH, THE STEERING WHEEL CEASED. THE BRAKE PEDAL WAS DEPRESSED SEVERAL TIMES BUT FAILED TO ADEQUATELY STOP THE VEHICLE WHICH EXTENDED THE BRAKING DISTANCE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO LYNN SMITH CHEVROLET LOCATED AT (925 N BURLESON BLVD, BURLESON, TX 76028) WHERE THE VEHICLE RECEIVED UNKNOWN REPAIRS HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE BRAKES ACTIVATED INDEPENDENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Service brakes, Feb 27, 2020
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT STATED THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC) AT VAUGHN CHEVROLET BUICK CADILLAC LOCATED AT (214 TEXAS ST, NATCHITOCHES, LA 71457). THE CONTACT STATED WHILE DRIVING 60 MPH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR WITH BOTH FEET TO AVOID A CRASH. THE VEHICLE SLID TO THE SIDE OF THE ROADWAY. THE CONTACT STATED SERVICE BRAKING ASSIST SYSTEM WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO DEALER AND WAS INFORMED THAT THE BRAKE BOOSTER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 166,000.
Structure, Service brakes, Feb 27, 2020, crash
DRIVING DOWN THE HIGHWAY, WHILE COMING UP TO TRAFFIC AND COMING TO A STOP, THE BRAKE PEDAL BECAME ROCK HARD AND MADE IT DIFFICULT TO SLOW DOWN OR STOP IN TIME. IN AN ATTEMPT TO STOP THE VEHICLE FROM CRASHING INTO THE REAR OF THE OTHER OTHER VEHICLES, I SWERVED TO THE RIGHT TO AVOID THEM AND SIDE SWIPED A GUARDRAIL. MY VEHICLE NOW HAS BODY DAMAGED ON THE PASSENGER SIDE. IT HAS BEEN DROPPED OFF AT CONCORD CHEVROLET IN CONCORD, CALIFORNIA. I ALSO FILED A CLAIM WITH MY INSURANCE AS WELL AS GENERAL MOTORS.
Service brakes, Feb 24, 2020
BRAKE VACUUM PUMP WENT OUT.
Service brakes, Engine, Feb 12, 2020
MY TRUCK TENDS TO MIMIC THE 19V761 RECALL OF 2014-2018 CHEVROLET SILVERADOS WITH THE 5.3L ENGINE AND 3.08 REAR AXLE. HOWEVER, MY VEHICLE IS THE 4.3L ON OCCASION, MY TRUCK WILL PULL TO THE LEFT OR RIGHT UNINTENTIONALLY DUE TO THE BRAKES BEING USED OUT OF MY CONTROL. I'M PARTICULARLY LOSE CONTROL OF THE VEHICLE EVERY 2-3 SECONDS WHILE THIS IS HAPPENING. THE DEFECT ALSO HAPPENS MORE OFTEN WHILE TRAVELING ABOVE 35 MPH AND DOWNHILL. MOST RECENTLY DURING A SNOW STORM IN 4WD. THE 'EPISODE' USUALLY LASTS UNTIL I RESTART THE VEHICLE. IF IT RESOLVES BEFORE I RESTART IT DOES SO VICIOUSLY, AND STEERING WHEEL CORRECTS ITSELF WHILE VEHICLE IS MOVING. I'VE BEEN TO DEALERSHIP AND HAVE BEEN TOLD THERE'S NOT A RECALL FOR VIN NUMBER.
Service brakes, Hydraulic, Engine, Jan 23, 2020
2014 CHEVROLET SILVERADO. CONSUMER WRITES SEEKING REIMBURSEMENT FOR RECALL REPAIRS. *LD *JS
Service brakes, Jan 14, 2020
WHILE BACKING UP AT LOW SPEED, LESS THAN 5 MPH, MY BRAKES STOPPED WORKING. THE BRAKE PEDAL WAS HARD AND WOULD NOT DEPRESS. VEHICLE STOPPED AFTER STRIKING THE CURB. SHUT THE VEHICLE OFF, AND RE-STARTED IT A COUPLE OF TIMES BEFORE THE BRAKES RETURNED TO NORMAL OPERATION. OCCURRED AT APARTMENT COMPLEX PARKING LOT.
Service brakes, Jan 8, 2020
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED BUT REQUIRED EXTRA EFFORT TO SLOW OR STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS EXTREMELY FIRM. THE SERVICE BRAKE ASSIST MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO SUBURBAN CHEVROLET LOCATED AT 12475 PLAZA DR, EDEN PRAIRIE, MN 55344, (952) 388-0061, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE ASSIST VACUUM PUMP NEEDED TO BE REPLACED AND A SOFTWARE UPDATE NEEDED TO BE PERFORMED. THE SOFTWARE UPDATE AS PERFORMED HOWEVER, THE VACUUM PUMP WAS NOT REPLACED DUE TO PARTS BEING ON BACK ORDER. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED ASE NUMBER: 9-5741973364. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Service brakes, Dec 5, 2019
RECEIVED A RECALL NOTICE ABOUT BRAKES, STATING AS THE VACUUM LEVEL DROPS, THE BRAKE ASSIST DECREASES, INCREASING BRAKING EFFORT, DEALERS WILL REPROGRAM THE ELECTRONIC BRAKE CONTROL MODULE, FREE OF CHARGE. I HAVE DONE THIS AND THE PROBLEM STILL EXISTS, ESPECIALLY WHEN DRIVING AT SLOWER SPEEDS...I BELIEVE REPLACING THE VACUUM PUMP WOULD CURE THE PROBLEM AND BELIEVE THIS SHOULD BE A RECALL TO REPLACE SUCH. NOT TO JUST REPROGRAM THE COMPUTER. I HAVE HAD NUMEROUS CLOSE CALLS AND FEEL THIS IS A VERY BIG SAFETY ISSUE AND A MAJOR CONCERN. THANKS FOR YOUR TIME!
Service brakes, Dec 4, 2019
BRAKES DO NOT WORK AT LOW SPEEDS. BRAKE PEDAL BECOMES FIRM/LOCKED AND DOES NOT ALLOW THE PEDAL TO BE SUPPRESSED. THE VEHICLE CONTINUES TO ROLL AFTER DRIVER'S MAXIMUM POWER IS APPLIED TO THE BRAKE PEDAL. THE SAME ISSUE HAPPENS IN FORWARD AND REVERSE AND THE VEHICLE CONTINUES TO ROLL WITH LITTLE TO NO CONTROL.
Service brakes, Dec 2, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE REVERSING INTO THE DRIVEWAY, THE BRAKE PEDAL BECAME EXTREMELY DIFFICULT TO DEPRESS. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO CHESROWN CHEVROLET BUICK GMC (1701 COLUMBUS PIKE, DELAWARE, OH 43015, (740) 363-1175) WHERE IT WAS TEST DRIVEN. THE DEALER DUPLICATED THE FAILURE AND STATED THAT IT WAS A NORMAL PROCESS FOR THE BRAKING SYSTEM. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE BACK TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. *DL PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Air bags, Service brakes, Nov 22, 2019, crash
TL* THE CONTACT CALLED ON BEHALF OF THE VEHICLE OWNER AND DRIVER HIS MOTHER WHOM PASSED AWAY DUE TO INJURIES SUSTAINED IN A HEAD ON COLLISION. HIS MOTHER OWNED A 2014 CHEVROLET SILVERADO. THE CONTACT STATED THAT PER THE VEHICLE'S ON-STAR REPORT HIS MOTHER WAS DRIVING AT 41 MPH AT POINT OF IMPACT HOWEVER, THE OTHER VEHICLE WAS DRIFTING IN AND OUT OF THE ON-COMING TRAVEL LANES. THE CONTACT STATED THAT THE POINT OF IMPACT WAS TO THE FRONT DRIVER SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE AIR BAGS DEPLOYED. THE CONTACT WAS AWAITING FOR THE MANUFACTURE TO RETRIEVE THE EVENT DATA RECORDER (EDR) AND CASE NUMBER 929378 WAS OPENED. A POLICE REPORT WAS FILED. THE FRONT SEAT PASSENGER IN THE OTHER VEHICLE WAS IN A COMA, SUSTAINING INJURIES TO THE CHEST AND HEAD. THE DRIVER PASSED AWAY ON IMPACT. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE CONTACT MENTIONED THAT NHTSA CAMPAIGN NUMBER: 19V64500 (SERVICE BRAKES, HYDRAULIC) RECALL NOTICE WAS RECEIVED SEVERAL MONTHS AFTER THE COLLISION AND INQUIRED IF IT WAS RELATED TO THE COLLISON. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Service brakes, Nov 21, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE ATTEMPTING TO PARK THE VEHICLE AT A LOW SPEED, THE BRAKE PEDAL WAS DEPRESSED AND REQUIRED EXTRA EFFORT TO STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKE POWER ASSIST FAILED. IN ADDITION, THE ABS INDICATOR ILLUMINATED AND THE AUDIBLE ABS CHIME WAS ACTIVATED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC) AT BOB POYNTER GM (1209 E TIPTON ST, SEYMOUR, IN 47274, (812) 672-4947). THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Service brakes, Nov 21, 2019
2014 CHEVROLET SILVERADO. CONSUMER WRITES IN REGARDS TO MECHANICAL VACUUM PUMP SAFETY RECALL. *LD THE CONSUMER STATED THE BRAKES BECAME VERY DIFFICULT TO DEPRESS MAKING IT IMPOSSIBLE TO STOP. THE DEALER PROGRAMMED THE BRAKE CONTROL MODULE BUT, THE VACUUM PUMP NEEDED TO BE REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED. *JS
Steering, Service brakes, Engine, Nov 1, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). WHILE DRIVING AND MAKING TURNS, THE STEERING WHEEL SEIZED AND FAILED TO MOVE. IN ADDITION, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND THE VEHICLE LOST POWER. WHEN THE VEHICLE WAS RESTARTED, IT OPERATED AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO SULLIVAN-PARKHILL AUTOMOTIVE (40 W ANTHONY DR, CHAMPAIGN, IL 61822, (217) 903-2817) WHERE IT WAS DIAGNOSED THAT A SOFTWARE UPDATE, SENSOR, AND NEW STEERING COLUMN WERE NEEDED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO BEST CHEVROLET (2600 VETERANS MEMORIAL BLVD, KENNER, LA 70062, (504) 315-7790), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 17V414000 (STEERING). THE FAILURE MILEAGE WAS 74,000.
Service brakes, Oct 29, 2019, crash
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING 30 MPH AND MAKING A RIGHT TURN, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE DID NOT STOP. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A WHIPLASH THAT REQUIRED MEDICAL ATTENTION, BUT THE CONTACT DENIED ASSISTANCE. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO A TOW LOT. THE INSURANCE COMPANY WAS NOT CONTACTED. THE VEHICLE WAS LATER TAKEN TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Electrical system, Service brakes, Oct 23, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). WHEN THE VEHICLE WAS STARTED, THE IGNITION SWITCH SEIZED AND FAILED TO RELEASE THE KEY WHILE THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 18,000.
Service brakes, Oct 23, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). WHILE DRIVING, THE VEHICLE DID NOT RESPOND IMMEDIATELY WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL WOULD BE REPAIRED BASED ON THE REMEDY EXPLAINED IN THE RECALL NOTICE. THE RECALL DETAILS WERE NOT PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. PARTS DISTRIBUTION DISCONNECT.
Steering, Electrical system, Service brakes, Oct 21, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE POWER ASSIST WARNING INDICATOR ILLUMINATED, THE POWER ASSIST FAILED, THE DOORS WOULD UNLOCK AND LOCK INTERMITTENTLY, THE AIR BAG WARNING INDICATOR ILLUMINATED, AND THE AIR CONDITIONING WOULD TURN ON AND OFF INTERMITTENTLY. THE CONTACT STATED THAT THE FAILURES BECAME MORE PERSISTENT AFTER HAVING THE VEHICLE REPAIRED PER AN UNKNOWN RECALL INVOLVING THE BRAKES. TOM BELL CHEVROLET (LOCATED AT 800 ALABAMA ST, REDLANDS, CA 92374, 909-748-1833) WAS CONTACTED AND STATED THAT THERE WAS NO RECALL FOR THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Service brakes, Engine, Oct 16, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT TOOK THE VEHICLE TO BONIFACE HIERS CHEVROLET (800 S HARBOR CITY BLVD, MELBOURNE, FL 32901, (321) 723-3611) WHERE THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT EACH TIME WHEN DRIVING, MAKING A TURN, AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE STALLED AND THE STEERING WHEEL FAILED TO TURN. THE CONTACT PLACED THE GEAR INTO NEUTRAL TO RESTART THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE KEY HAD TO BE USED MANUALLY TO START THE VEHICLE WHEN THE FAILURE OCCURRED AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000.
Service brakes, Oct 9, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT REQUIRED EXTRA EFFORT TO SLOW DOWN THE VEHICLE. THE VEHICLE WAS TAKEN TO MARMIE CHEVROLET (1724 10TH ST, GREAT BEND, KS 67530, (620) 792-2571) TO BE DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE RECALL REPAIR WAS PERFORMED, BUT THE CONTACT WAS INFORMED THAT THE VACUUM PUMP ALSO NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.