2019 Chevrolet Silverado 1500
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,082 owner complaints filed for this model year. This is the 3rd highest complaint count among 19 Silverado 1500 model years with reports.
Of the 2019 reports, 27 involved a crash and 8 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Tires, temporary/emergency spare tireDec 16, 2021
General Motors (GM) is recalling certain 2019-2021 GMC Sierra 1500 and Silverado 1500 vehicles equipped with certain accessory road tires and a 17" spare tire. The 17" spare tire provided with the vehicle is not compatible for use with the accessory wheels, which can cause the anti-lock brake system (ABS) to not function properly under certain conditions.
An ABS system that does not function properly can increase the risk of a crash.
Dealers will provide a new 17" spare tire and wheel assembly that is compatible with the accessory wheels, free of charge. Dealers will also apply a new spare tire information label, and provide owners with an owner's manual insert clarifying which spare tire to use with the accessory road tires and with the 17" original tires. Owner notification letters were mailed February 7, 2022. Owners may contact GM customer service at 1-800-462-8782 or GMC customer service at 1-800-462-8782. GM's number for this recall is N212346510.
Campaign 21V985000 on NHTSA.gov
TiresJun 3, 2021
General Motors, LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The affected tires were cured for too long during production.
Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
Dealers inspect and replace the tires as necessary, free of charge, free of charge. Owner notification letters were mailed on June 25, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212336230.
Campaign 21V423000 on NHTSA.gov
TiresFeb 25, 2021
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.
Campaign 21V115000 on NHTSA.gov
Seat beltsDec 17, 2020
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
If a seat-belt bracket is not secured, the seat belt may not properly restrain an occupant in the front-row center seat position, increasing the risk of injury in a crash.
GM will notify owners, and dealers will inspect left-side and right-side front-row center seat-belt bracket attachments and reassemble it correctly as necessary, free of charge. The recall began January 26, 2021. Owners may contact GMC customer service at 1-800-462-8782, Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202314670.
Campaign 20V792000 on NHTSA.gov
Power train, driveline, driveshaftOct 22, 2020
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 and 2020 Chevrolet Silverado 2500 trucks. One of the driveshaft joints may not have been properly welded, causing the driveshaft to separate while the vehicle is moving.
If the driveshaft separates, there may be a loss of propulsion, increasing the risk of crash.
GM will notify owners, and dealers will replace the driveshaft, free of charge. The recall is expected to begin December 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N202314870.
Campaign 20V650000 on NHTSA.gov
Service brakes, hydraulic, power assistJan 30, 2020
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. These vehicles received updated software for the Electronic Brake Control Module (EBCM). This software has an error, and as a result, the vehicle's electronic brake assist may be disabled. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control" and 135, "Light Vehicle Brake Systems."
A loss of electronic brake assist can increase the risk of a crash.
GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began February 24, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192268091.
Campaign 20V055000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, abs warning lightDec 12, 2019
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500, Cadillac CT6, and GMC Sierra 1500 vehicles. Due to an Electronic Brake Control Module (EBCM) software error, the vehicle's Electronic Stability Control (ESC) and Antilock Brake System (ABS) may become disabled. Furthermore, if this specific error occurs, the vehicle's diagnostics will not illuminate the instrument cluster ESC and ABS malfunction warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control" and 135, "Light Vehicle Brake Systems."
If the driver operates the vehicle unaware that ESC and ABS are not functioning, there is an increased risk of a crash.
GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began February 4, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-333-4223, or GMC customer service at 1-888-988-7267. GM's number for this recall is N192268090.
Campaign 19V889000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 12, 2019
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. The battery positive (B+) cable rings may have been manufactured with excessive glue, potentially causing an intermittent electrical connection between the B+ cable and alternator.
An intermittent electrical connection between the B+ battery cable and the alternator could cause the vehicle to stall, increasing the risk of a crash. The intermittent connection could also lead to electrical arcing, which could generate sufficient heat to damage surrounding material, increasing the risk of a fire.
GM will notify owners, and dealers will inspect for the presence of glue or other contamination at the B+ cable attachment to the alternator and clean the connection and reattach the B+ cable connection, as necessary. If arcing has damaged the cable, nut, or alternator, the dealer will replace the damaged components. All services will be performed free of charge. GM issued owners an interim notification on February 4, 2020. GM issued second notice and the recall began March 9, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192273510.
Campaign 19V888000 on NHTSA.gov
Seat belts, pretensionerNov 14, 2019
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.
A vehicle fire could result if materials ignite inside the vehicle.
GM will notify owners, and dealers will close off the opening in the pretensioner bracket, free of charge. The recall began December 13, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192270600.
Campaign 19V814000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDec 6, 2018
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 Crew Cab and GMC Sierra 1500 Crew Cab vehicles. The passenger-side frontal air bag module may have been damaged during assembly, possibly resulting in the air bag not inflating properly in the event of a crash.
In the event of a crash, an air bag that does not inflate properly can increase the risk of injury.
GM will notify owners, and dealers will replace the passenger side air bag module, free of charge. The recall began on December 18, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N182198820.
Campaign 18V868000 on NHTSA.gov
Representative owner complaints
1,082 reports, newest first.
Electrical system, Service brakes, Feb 26, 2024
Truck stay without breaks in the freeway randomly and bunch of lights came on
Service brakes, Hydraulic, Electronic stability control (ESC), Service brakes, Feb 23, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving approximately 3 MPH up the driveway, he heard an abnormal sound as if the vehicle was being struck in the rear. The contact stated that the vehicle stopped abruptly, as if he had depressed the brake pedal. There was no warning light illuminated. The contact stated that the engine was still running. The contact placed the vehicle in park(P), turned the vehicle off, and then restarted the vehicle, and shifted into drive(D) and was able to continue driving. The contact stated that the failure was intermittent at first but had since become a recurring failure while driving at various speeds. The contact was able to drive the vehicle to a local dealer who diagnosed the vehicle and determined that the Electronic Brake Control Module (EBCM) software needed to be updated. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19V889000 (Service Brakes, Hydraulic, Service Brakes, Electronic Stability Control) however, the vehicle was not included. The manufacturer was informed of the failure. The failure mileage was approximately 154,000.
Engine, Feb 23, 2024
I am unsure why this organization has not made GM fix their lifter issues for their v8 engines. it is very common and has been around since the early 2000's especially with the 5.3-liter engine. my engine just had lifter failure at a little over 80,000 miles. this repair can cost up to 4000 to 12000 to fix depending on how bad the failure is. There are class action lawsuits on this issue. It's time to make GM pay up for customer losses. I am 5000 over my extended warranty, can't get a loaner from the dealership, haven't had my truck for almost over a month, spent 900 in car rentals so far. Again, this is a known problem, it needs to be addressed and fixed once for all. * Summary* Lifter failure Happened on the highway, lost almost complete power to my drive train abruptly. putting my safety and others safety at risk This is a very known and common problem with the dealerships, even the tow truck driver said must be your lifters before it was even at the deal, said he picks up 2-3 of these trucks a week with the issue. The component is at the dealership. diagnosed as failed lifters, still waiting for them to inspect the internal parts of the engine to see if it destroyed the internals with the failure. Warning lights came on at failure, and no symptoms beforehand.
Air bags, Seat belts, Feb 22, 2024, crash
I was t-boned by a f-150, airbags didn’t deploy and my seat belt didn’t lock. With no safety features deploying, I sustained injuries. No one wants to inspect it, due to there being no fatalities or permanent dismemberment. There were no warnings or lights on prior to the accident, the seatbelts still latch and are able to be buckled which they shouldn’t be.
Engine, Feb 21, 2024
Valve lifter broke cause misfire and engine slowdown. Truck towed back home, no longer useable, dealer stated vehicle off warranty GM has no recall. This is a known issue, with many incidents which has led to a class action lawsuit, that I am planning to join.
Engine, Feb 20, 2024
The contact owns a 2019 Silverado 1500. The contact stated that while her husband was driving 25 MPH, he observed a burning oil odor coming from the front of the vehicle. An unknown warning light illuminated with a message to turn off the vehicle. The vehicle was turned off and was towed to the residence. On another occasion, while driving approximately 55 MPH, the oil pressure warning light illuminated. The vehicle was turned off and towed to a dealer where it was diagnosed that the oil pressure lines had ruptured, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 74,350.
Engine, Feb 20, 2024
Driving at normal speed, normal weather, and normal highway conditions my 2019 Chevy silverado 1500 suddenly, without any prior warning, became undrivable due to "No Oil Pressure". I had to pull over on the side of the highway where it stayed until the vehicle could be towed to a local auto mechanic. The mechanic informed me that the issue was due to an Engine Oil Cooler Line rupture; the same issue that's plaguing many other vehicles of my age and make. There is a recall: N212326940-01 as evidence. I don't understand why this recall hasn't been issued to others outside of Canada and Alaska, especially when this problem is happening at frequencies to cause a shortage of replacement parts in other parts of the U.S..
Engine, Feb 14, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving 50 MPH in extremely cold temperatures, the engine seized and the wheels locked up inadvertently, causing the vehicle to skid to a stop. The contact was unable to pull to the side of the road. The vehicle failed to restart. The contact stated had to walk back to the residence in the extremely cold weather. The vehicle was towed to a friend’s garage. The vehicle was then towed to an unknown dealer, where it was diagnosed that the lifters had failed. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 71,000.
Engine, Feb 13, 2024
Engine cooler line is leaky. if I continue to operate the vehicle with low oil pressure, there may be a loss of propulsion. An engine operating with low oil pressure may also be prone to failure. In 2021, a TSB was issued to repair this problem, but it no longer is active.
Engine and engine cooling, Feb 12, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while the temperature was below zero, the oil cooler lines cracked and began to leak oil. The contact noticed oil spots on the driveway. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to the Customer Satisfaction Program: N192220080 (Engine Oil Cooler Lines Detaching from Crimp). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 62,000.
Power train, Engine, Feb 9, 2024
The truck has lifter failure leaving the Engine in Operatable at best you and you kids are stranded in 0% wether or broken down in the road. The other outcome is the Engine Explodes like a bomb when the internals let go from the failure. Lucky I was just left in the cold where I could have frozen to death. This happened at 70k miles but is happening to all the 19+ trucks with 5.3-6.2 the other problem is a transmission shudder making you barely able to keep control of the vehicle. You have had so many complaints here there have been several class action lawsuits yet nothing has been done why is Gm not held accountable?
Seat belts, Feb 8, 2024
My 2019 Chevrolet Silverado 1500 RST was purchased brand new in 2019 and has less than 50k miles on it. The rear, passenger seat belt fails to retract which is a safety issue and where my child sits. Chevrolet stated that it was not covered under any manufacturer warranty or the purchased extended warranty from the dealership. This is a huge safety concern as the seat belt will not function without being able to retract. For it to fail with less than 50k miles and being less than 5 years old is unacceptable and so concerning. The estimated cost of repair is $806.51 which is crazy that they will not fix this issue as there is a new warranty for trucks built in 2021 and newer for safety belts specifically. Chevrolet should stand by their safety equipment, especially on their newer vehicles. I have uploaded a copy of the dealership information and recommended repair as well as cost of repair that they stated would not be covered.
Power train, Engine, Feb 7, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that on several occasions while driving at various speeds, the vehicle was shuttering with a whining sound coming from the engine compartment. The vehicle was taken to a dealer however, the dealer was unable to duplicate the failure. On another occasion, while driving 70 MPH, the engine revved but the transmission failed to shift gear as needed and the vehicle lost motive power and stalled. The vehicle was not able to restart. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
Other or unspecified, Feb 5, 2024
On Monday, [XXX] my husband was driving his 2019 Chevy Trail Boss (VIN [XXX] ) home from work and a warning light came on the dash indicating “low oil pressure, turn engine off.” He pulled off the road immediately to turn the truck off and then realized that there was oil pouring out from the truck and which had covered the entire underside and sides of the vehicle. After having the truck towed to the local dealership we were notified that the issue was related to the oil cooler lines detaching causing the oil leak. The recommended fix was replacement of the lines and fresh oil. We proceeded with the service and thankfully there was no apparent damage to the engine at this time. The dealership acknowledged that this was a common problem with this truck. We paid $1,307.13 for the completion of this work, completed by Urka Auto Center in Ludington, MI. Unfortunately, after doing some research it has come to our attention that the detachment of the oil cooler lines is a very common problem amongst 2019 Chevy and GMC trucks and have located service bulletin (GMC TSB [XXX]) that identifies this as an issue for a select group of vehicles. It is very concerning that this has never been identified as a recall and it’s obvious that this issue affects many more trucks than those identified in the service bulletin. Similar issues also noted in Customer Satisfaction Program documents ([XXX] and [XXX]). We live in Michigan and, as happens in Michigan during winter, we’ve been experiencing snow and cold temps. It seems that in our research the colder temps put these oil cooler lines at an even greater risk of failure. The detachment of the oil coolant lines seems to be much more wide-spread than what has been acknowledged in the referenced documents. This parts failure has potential to severely damage the vehicle's engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Exterior lighting, Feb 2, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated there was water and condensation accumulating in the exterior cab mounted third brake light. The contact stated that water was leaking into the cabin of the vehicle from the brake light. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake light and the rear window needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin: 01-08-42-001N - Exterior Lamp Condensation and Water Leak (Exterior Lighting). The failure mileage was approximately 35,000.
Engine and engine cooling, Jan 29, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at 45 MPH, a warning chime sounded as the "Low Oil Pressure, Turn Vehicle Off Immediately" message appeared on the instrument panel. The contact pulled off to the shoulder of the highway and had the vehicle towed to the dealer. The dealer discovered a leak in the oil cooler line that needed to be replaced. The manufacturer was also notified of the failure and the contact was informed that the vehicle was out of warranty. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 66,248.
Power train, Jan 26, 2024
The contact's boyfriend owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at various speeds, the vehicle began to jerk and hesitated while depressing the accelerator pedal. The contact stated that after a while, the vehicle would shut off while driving at various speeds, with the check engine warning light illuminated. The vehicle was taken to the dealer and the camshaft and transmission were replaced. The vehicle was taken back to the dealer on several occasions because the failure persisted. The contact was later informed that there was water damage throughout the vehicle and the contact was informed that the vehicle should have never been sold. The manufacturer was notified of the failure. The vehicle was then towed to an independent mechanic where it remained unrepaired. The failure mileage was approximately 63,000.
Service brakes, Jan 26, 2024, crash
Brakes locked up and rear end slide out when just feathering the brakes into a turn in the cold
Engine, Jan 25, 2024
I was driving my 2019 Chevy Silverado and the low oil pressure light came on. I pulled over to find that my truck was leaking oil. I called a tow truck and had the tow truck take me to location that I bought the truck (25 miles away). While waiting for the tow truck I did research about what could be happening. While doing my research I found this recall by Chevy: [XXX] My truck was looked at and I was called the next day and informed that the issue was "oil cooler line crimps coming apart and leaking". To my dismay I was informed that my VIN was not part of this recall. I find this to be either very ironic or the recall needs to be expanded to include additional 2019 Chevy Silverado's. I have an email from the service manager; Dereck West, at Victory Chevy Milan Michigan, stating that the diagnosis was as follows: "inspected to find oil cooler line crimps coming apart and leaking. replaced oil cooler line assembly". Again, this seems to match the recall perfectly. I was advised by Chevy to file a complaint and retain all records related to this incident. I have tried contacting GM for additional support. I have been unsuccessful with getting any responses from GM customer support. Upon additional research I found many forums that describe the exact same issue that I have described above. Customers having to pay for an issue that matches identically to a recall because their VIN is not part of the recall. It is my opinion that this recall should be expanded to include additional VIN's for 2019 Chevy Silverado's. I am more than willing to provide any additional information that might be needed. I appreciate your time in advance and look forward to hearing from you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Jan 22, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle lost motive power with the message "Unable to accelerate above 25 MPH" displayed. The vehicle then indicated that the transmission was overheating. The check engine and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the battery, requiring that the battery be replaced. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Technical Service Bulletin: 20-NA-149. The manufacturer was not notified of the failure. The failure mileage was 170,000.
Electrical system, Service brakes, Engine, Jan 15, 2024
I started vehicle. Everything seemed fine. Drove 2 blocks and all eletricals started acting up. Lights flashing all warning lights went off. Service brakes, Service parking brake, service ECM, etc. Motor started to bog down and major knocking from engine. Took to GMC dealership. They found issues with lifters and had to replace all lifters and camshaft. Also replaced faulty brake sensor. Get truck back and oil cooler hose or line came off and was leaking oil. 1 week after repairs. Take back to dealership for repairs. 2 weeks later went to start truck all electronics went haywire, lights flashing, all warning lights start going off again. Truck will not start. Let sit for 15 mins. Try starting and no electrical power at all. Truck will not shift out of park. Major issue. Sounds to be a common issue with 2019 Trail Boss. Only has 40,000 miles.
Engine, Jan 12, 2024
Oil cooling line failure at crimp joint. If oil line were to come apart all the oil would come out under the vehicle which could cause a vehicle to go out of control or vehicle surrounding this vehicle to go out of contoll. Plus it would destroy the engine. Independent service center confirmed the issue. Other than myself and the independent shop inspected it. The car was at the dealer and said it was normal oil consumption. They did not due their due diligence to determine the cause of the oil loss. The warning comes on the information screen saying to add oil. There was a Technical Service Bullentin (n212326940) issued by GM that expired on July 31, 2023 to address this specific issue with a NHTSA ID 10200186. The problem is GM states that my VIN number was not part of this correction. The TSB only pertained to a small specific group. In researching this it is a wide spread issue of failures for this specific part. My truck was at the dealer the summer of 2022 but because the cooling line leakage is at the front of the vehicle dripping right under the front bumper, almost 20 inches from the motor it never dawned on me that it was part of an oil loss issue from the cooling line. At the time it was in it was still under the 3 year, 36 month warranty. Which meant it would have been covered.
Other or unspecified, Jan 11, 2024
I was driving for an hour when the truck was dinging and it told me to turn off engine no pressure with oil coolant I pulled into a customer’s driveway and all the oil in the truck was all over the customer’s blacktop called Chevy they knew nothing about problem and said no recall and was not covered with 42000 miles on truck had it towed and repaired by my local mechanic who also questioned Chevy and got the same response
Engine, Jan 11, 2024
My truck recently started to leak oil onto my driveway so I took it to a local dealership to get it looked at. The service engineers diagnosed the problem as the Engine Oil Cooler line is detaching from the crimp causing oil to leak out. They also told me that there was a recall, see PDF attached, (#N212329640-01) that is associated with this problem. However, it only applies to my vehicle if it was manufactured in Canada and Alaska. My vehicle, I was told, was manufactured in Mexico. I brought it to the dealership and they told me this doesn't apply to my vehicles simply because of where my vehicle was manufactured. This is troubling information as the SAME issue that was part of a national recall is the SAME problem that is happening with my truck and could cause a major safety risk while driving, yet it is not part of the recall based off where it was manufactured. Specifically, the vehicle could be involved with "loss of propulsion" as stated in the original recall. This is too coincidental of an occurrence to simply ignore it which is why I wanted to file a complaint.
Steering, Suspension, Jan 11, 2024
In August 2023 I was hearing a popping noise coming from my truck. Took it to Hare dealership for diagnosis and repair. They had my truck until September 8, 2023. I was told Hare service couldn't reproduce the noise, ran multi-point inspection and was informed that everything was fine. Few days later, I returned to dealership and reported still hearing the popping noise. But service Mgr. said they found nothing wrong that wasn't repaired. Approximately 10 weeks later, while my wife was driving to pick up dinner, after stopping at a stop sign, she started moving and all the sudden steering the vehicle was impossible, and the truck collapsed in the middle of the dark road! See photos. I believe the safety risks to my family and other travelers on the roads speaks for themselves in this situation. I went to the scene with my father-in-law, where I saw my wife visibly terrified and shaking! As for the condition of the truck at the scene, see photos. I had the truck towed to my home, then called Hare Chevrolet the next morning and my truck was then towed to them. Hare reported that, Upper ball joint failed. Multiple damaged components. Recommend replacement of Upper Control Arm, Lower Control Arm, Axle Shaft, Steering Gear, RF Outer Tie Rod End, RF Brake Line, & Wire Repair for Speed Sensor. 4 Wheel Alignment: Required with ball joint replacement. [Primary]: D11 : Multi-Point Inspection (I), Wheels/Rims: Wheel repair. After waiting 6 weeks for Hare to provide a required written estimate detailing the costs of parts, labor, fees and taxes, I finally had my truck towed to another shop a few days ago. Excluding Sep. 8 to Nov 26, 2023, I have not had use of my family vehicle since August 15, 2023!