2019 Chevrolet Silverado 1500
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,082 owner complaints filed for this model year. This is the 3rd highest complaint count among 19 Silverado 1500 model years with reports.
Of the 2019 reports, 27 involved a crash and 8 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Tires, temporary/emergency spare tireDec 16, 2021
General Motors (GM) is recalling certain 2019-2021 GMC Sierra 1500 and Silverado 1500 vehicles equipped with certain accessory road tires and a 17" spare tire. The 17" spare tire provided with the vehicle is not compatible for use with the accessory wheels, which can cause the anti-lock brake system (ABS) to not function properly under certain conditions.
An ABS system that does not function properly can increase the risk of a crash.
Dealers will provide a new 17" spare tire and wheel assembly that is compatible with the accessory wheels, free of charge. Dealers will also apply a new spare tire information label, and provide owners with an owner's manual insert clarifying which spare tire to use with the accessory road tires and with the 17" original tires. Owner notification letters were mailed February 7, 2022. Owners may contact GM customer service at 1-800-462-8782 or GMC customer service at 1-800-462-8782. GM's number for this recall is N212346510.
Campaign 21V985000 on NHTSA.gov
TiresJun 3, 2021
General Motors, LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The affected tires were cured for too long during production.
Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
Dealers inspect and replace the tires as necessary, free of charge, free of charge. Owner notification letters were mailed on June 25, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212336230.
Campaign 21V423000 on NHTSA.gov
TiresFeb 25, 2021
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.
Campaign 21V115000 on NHTSA.gov
Seat beltsDec 17, 2020
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
If a seat-belt bracket is not secured, the seat belt may not properly restrain an occupant in the front-row center seat position, increasing the risk of injury in a crash.
GM will notify owners, and dealers will inspect left-side and right-side front-row center seat-belt bracket attachments and reassemble it correctly as necessary, free of charge. The recall began January 26, 2021. Owners may contact GMC customer service at 1-800-462-8782, Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202314670.
Campaign 20V792000 on NHTSA.gov
Power train, driveline, driveshaftOct 22, 2020
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 and 2020 Chevrolet Silverado 2500 trucks. One of the driveshaft joints may not have been properly welded, causing the driveshaft to separate while the vehicle is moving.
If the driveshaft separates, there may be a loss of propulsion, increasing the risk of crash.
GM will notify owners, and dealers will replace the driveshaft, free of charge. The recall is expected to begin December 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N202314870.
Campaign 20V650000 on NHTSA.gov
Service brakes, hydraulic, power assistJan 30, 2020
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. These vehicles received updated software for the Electronic Brake Control Module (EBCM). This software has an error, and as a result, the vehicle's electronic brake assist may be disabled. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control" and 135, "Light Vehicle Brake Systems."
A loss of electronic brake assist can increase the risk of a crash.
GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began February 24, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192268091.
Campaign 20V055000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, abs warning lightDec 12, 2019
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500, Cadillac CT6, and GMC Sierra 1500 vehicles. Due to an Electronic Brake Control Module (EBCM) software error, the vehicle's Electronic Stability Control (ESC) and Antilock Brake System (ABS) may become disabled. Furthermore, if this specific error occurs, the vehicle's diagnostics will not illuminate the instrument cluster ESC and ABS malfunction warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control" and 135, "Light Vehicle Brake Systems."
If the driver operates the vehicle unaware that ESC and ABS are not functioning, there is an increased risk of a crash.
GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began February 4, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-333-4223, or GMC customer service at 1-888-988-7267. GM's number for this recall is N192268090.
Campaign 19V889000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 12, 2019
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. The battery positive (B+) cable rings may have been manufactured with excessive glue, potentially causing an intermittent electrical connection between the B+ cable and alternator.
An intermittent electrical connection between the B+ battery cable and the alternator could cause the vehicle to stall, increasing the risk of a crash. The intermittent connection could also lead to electrical arcing, which could generate sufficient heat to damage surrounding material, increasing the risk of a fire.
GM will notify owners, and dealers will inspect for the presence of glue or other contamination at the B+ cable attachment to the alternator and clean the connection and reattach the B+ cable connection, as necessary. If arcing has damaged the cable, nut, or alternator, the dealer will replace the damaged components. All services will be performed free of charge. GM issued owners an interim notification on February 4, 2020. GM issued second notice and the recall began March 9, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192273510.
Campaign 19V888000 on NHTSA.gov
Seat belts, pretensionerNov 14, 2019
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.
A vehicle fire could result if materials ignite inside the vehicle.
GM will notify owners, and dealers will close off the opening in the pretensioner bracket, free of charge. The recall began December 13, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192270600.
Campaign 19V814000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDec 6, 2018
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 Crew Cab and GMC Sierra 1500 Crew Cab vehicles. The passenger-side frontal air bag module may have been damaged during assembly, possibly resulting in the air bag not inflating properly in the event of a crash.
In the event of a crash, an air bag that does not inflate properly can increase the risk of injury.
GM will notify owners, and dealers will replace the passenger side air bag module, free of charge. The recall began on December 18, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N182198820.
Campaign 18V868000 on NHTSA.gov
Representative owner complaints
1,082 reports, newest first.
Engine, Sep 14, 2020
WHEN SHIFTING FROM DRIVE TO REVERSE THE TRANSMISSION MAKES A GRINDING/SLIPPING NOISE. AT SPEEDS OVER 30 MPH SAME GRINDING/SLIPPING NOISE OCCURS SELDOM. DEALER SAYS IT'S NORMAL.
Service brakes, Sep 12, 2020
STARTED TRUCK AND IMMEDIATELY TRACTION CONTROL, MALFUNCTION INDICATOR LAMP, AND BRAKE LIGHT APPEARED ON DASH. MESSAGES ALSO APPEARED SAYING THE VEHICLE WILL NOT EXCEED 43 MPH, AND THAT THE BRAKE SYSTEM HAD FAILED. AVOIDED EXPRESSWAY GOING HOME, AND WAS NOT ABLE TO EXCEED 43 MPH. NEXT DAY CHEVROLET ROADSIDE ASSISTANCE TOWED TRUCK TO RIVERSIDE CHEVROLET, WETUMPKA, AL. SERVICE REP SAID MASTER CYLINDER "CAME APART" AND NOTHING LIKE THIS WAS SEEN BEFORE (THEY SELL AND SERVICE A LOT OF TRUCKS). MASTER CYLINDER REPLACED. DROVE TRUCK HOME ABOUT 25 MILES AND BRAKES WORKED FINE. WILL UPDATE IF PROBLEM HAPPENS AGAIN.
Exterior lighting, Sep 2, 2020
THE DISPLAY FOR THE BACK UP CAMERA AT NIGHT IS TOO BRIGHT AND I CAN'T DIM IT. I CAN'T SEE OUT MY MIRRORS TO BACK UP IT'S SO BRIGHT. IT'S A HAZARD TO DRIVE.
Power train, Service brakes, Aug 31, 2020
VEHICLE IS PRODUCING A HARD SHIFT BETWEEN 1ST & 2ND GEAR PRIMARILY ON COLD STARTS. MORE RECENTLY IS HAS BEEN DOING MORE THROUGH OUT THE DAY BUT NOT AS SERVE. THIS STARTED AROUND 7500 MILES, CURRENTLY AT 23,000+. THE VEHICLE HAS NOW BEEN TO THREE DEALERS (6+ ATTEMPTS) WITH NO RESOLUTION. ONE DEALER TOOK THE VALVE BODY OFF FOR INSPECTION AND CLEANING. OTHER DEALERS HAVE TRIED REPROGRAMMING. LAST ATTEMPT AT REPAIR WAS THE WEEK 8/25/2020 WITH NO RESOLUTION AS THEY COULD NOT DUPLICATE THE ISSUE (HAD THE VEHICLE FOR A WEEK). THE NEXT DAY I EXPERIENCED THE HARSH SHIFT TWICE IN ONE DAY. I ALSO EXPERIENCE TRANSMISSION SLIPPAGE AT CONSTANT SPEEDS BETWEEN 45 & 60MPH. A BULLETIN CAME OUT FROM GM THE WEEK OF 8/25/2020 INDICATING NOTE TO REPAIR/REPLACE THE TRANSMISSION AS THIS IS NORMAL. HOW IS THIS NORMAL WHEN IT SHIFT SO HARD IT THROUGH THE OCCUPANTS FORWARD AND REARWARD IN THE SEAT. HOW IS THIS SAFE FOR A YOUNG CHILD/TODDLER? THIS HAS THE POTENTIAL TO CAUSE WHIPLASH IN YOUNGER CHILDREN. I HAVE IN FIRM BELIEVE THIS IS A CAUSE FOR MY NECK AND SHOULDER PAIN. AS AN ADDED NOTE: I HAVE BEEN WORKING WITH THE GM EXECUTIVE RESOLUTION TEAM ON THIS ISSUE AND AGAIN NO RESOLUTION. I AM ALSO EXPERIENCING AN ISSUE WITH THE PARKING BRAKE COMING ON BY ITSELF WHEN THE VEHICLE IS COMPLETELY OFF AND THE KEY OUT OF THE VEHICLE. AGAIN DEALERS CANNOT DUPLICATE EVEN THOUGH ONE SERVICE REP WITNESSED IT WHILE DROPPING THE VEHICLE OFF FOR SERVICE. THIS IS A SAFETY ISSUE FOR ANYONE PERFORMING BRAKE SERVICE AS THE BRAKE COULD ACTIVATE AND CAUSE A PINCH POINT. OVERALL I HAVE SEVERAL OTHER ELECTRICAL ISSUES REGARDING RADIO, DIC DISPLAY & CRUISE CONTROL. ONLY THE DIC DISPLAY HAS BEEN CORRECTED. I ALSO HAVE HAD LEAKING REAR SLIDER AND SQUEAKS IN THE FRONT LEFT DASH, RIGHT FRONT FLOORBOARD AND UPPER LH B-PILLAR. I ALSO HAD THE LEFT DASH PANEL REPLACED DUE TO A BROKEN TAB. VIDEO UPON REQUEST
Wheels, Other or unspecified, Service brakes, Aug 31, 2020
PULLED OUT OF A CONSTRUCTION SITE AFTER A WORK DAY AND THE WHEELS ON MY TRUCK LOCKED UP RIGHT IN THE MIDDLE OF THE ROAD. IF I WAS PULLING INTO A HIGHWAY, I WOULD NOT BE WRITING THIS RIGHT NOW. THE TRUCK WAS IDLING FOR ABOUT 2 HOURS BEFORE I PULLED OUT INTO TRAFFIC. THE WAY THE WHEELS STOPPED, IT FELT LIKE THE PARKING BRAKE IS ENGAGING WHEN I DRIVE. MAYBE THIS IS SOME KIND OF LIMP MODE TO PREVENT DAMAGE. IF THAT IS THE CASE, IT IS A VERY DANGEROUS FAIL-SAFE TO IMPLEMENT ON A VEHICLE THAT PEOPLE DEPEND ON FOR WORK. I DO NOT THINK IT IS A COINCIDENCE THAT THIS IS THE FIRST SILVERADO MODEL WITH AN ELECTRONIC PARKING BRAKE. OH YAH, AND THIS JUST COINCIDENTALLY HAPPENED 1000 MILES AFTER MY BUMPER-TO-BUMPER WARRANTY EXPIRED. ALSO, GM CUSTOMER SERVICE IS JUST A CALL CENTER IN INDIA. DON'T BOTHER CALLING THEM.
Power train, Service brakes, Aug 29, 2020
PURCHASED VEHICLE LAST OCTOBER. MILEAGE INDICATES 8857 MILES, AND BRAKE INDICATION SAYS 97% BRAKE LIFE LEFT. IT WAS LESS THAN THAT A FEW MONTHS AFTER OWNING IT, THEN WENT TO 97% AND HAS STAYED THERE. DEALER SAYS BRAKE PADS A FINE. YES, NO DOUBT BUT THERE IS NO WAY 97% CAN BE LEFT. TRANSMISSION AT TIMES HARMERS INTO GEAR WHEN SHIFTING FROM FIRST TO SECOND GEAR. DOCUMENT ID 4605342 STATES FIRST SHIFT OF THE DAY MAYBE HARSH. IT'S NOT JUST THE FIRST SHIFT OF THE DAY THAT IT HAPPENS. THERE ARE TIMES SHIFTING BETWEEN FIRST AND SECOND GEAR THE VEHICLE BRIEFLY SLOWS THEN HAMMERS INTO SECOND GEAR THAT JOLTS YOU IN YOUR SEAT, ENOUGH YOU SHAKE IN YOUR SEAT. THE MOST RECENT TIME IT HAPPENED I WAS MOVING IN A PAVED PARKING LOT.
Electrical system, Engine, Aug 28, 2020
THE TRUCK HAS HAD THE BATTERY DIE A FEW TIMES OVER THE PAST COUPLE WEEKS FOR NO APPARENT REASON. THEN WE LET IT SIT FOR A WEEK AND GO TO START IT AND ALL OF OUR WARNING LIGHTS COME ON AND LOTS OF WARNINGS START FLASHING ACROSS THE SCREEN STATING REDUCED ENGINE OUTPUT, ETC. THE TRUCK WON'T START. WE HOOK IT UP TO MY HUSBANDS WORK VAN TO CHARGE THE BATTERY (PER THE REQUEST OF THE DEALER) AND IT FINALLY STARTS, BUT WHEN IT STARTS, THE ENTIRE INSTRUMENT CLUSTER WAS OUT. WE COULDN'T SEE ANYTHING. WE LET IT SIT OVERNIGHT AND STARTED IT AGAIN THE NEXT DAY AND STILL NOTHING ON THE INSTRUMENT CLUSTER. THE DEALER SENT A TOW TO PICK IT UP. THE LOOK IT OVER AND CAN'T FIND ANYTHING WRONG WITH IT. THEY DISCONNECT THE BATTERY, RECONNECT THE BATTERY AND NOW SAY IT'S FINE. THEY WANT TO CHARGE US A FEE BECAUSE THEY COULDN'T FIND ANYTHING WRONG WITH THE TRUCK, BUT OBVIOUSLY SOMETHING WAS WRONG OR THIS WOULDN'T HAVE HAPPENED.
Electrical system, Aug 23, 2020
DOOR LOCK ACTUATORS.. THIS CAN CAUSE A CHILD TO OPEN THE DOOR AND FALL OUT. NO EXCUSES ON A 2019 VEHICLE.
Power train, Aug 22, 2020
THE POWER TRAIN DELAYS SHIFTING FROM 1ST TO 2ND GEAR RESULTING IN HESITATION IN FORWARD MOVEMENT OR A VERY HARD, ABRUPT LURCHING FORWARD SHIFT. THIS HAPPEN ON THE FIRST DRIVE OF THE DAY AND THEN INTERMITTENTLY THROUGHOUT THE DAY. BOTH TYPES OF SHIFTS CREATE UNSAFE CONDITIONS. IT SEEMS THE ENGINE POWER IS LINKED TO THE THE SHIFTING ISSUE AND EITHER NOT ENOUGH OR TOO MUCH POWER IS APPLIED AT THE SHIFT POINT.
Service brakes, Aug 14, 2020
I AM AN OIL FIELD INSPECTOR AND IN MY TRUCK ALL DAY LONG. WHEN SHIFTING INTO DRIVE FROM A STOPPED POSITION AND START MOVING FORWARD, THE BACK BRAKES LOCK UP AND THE PARKING BRAKE LIGHT COMES ON FOR THE BRAKES LOCKING UP. THIS IS THE 2ND TIME IT HAS HAPPENED AND A DEALERSHIP IN PORTLAND TX REPLACED THE COMPUTER AND MASTER CYLINDER. SAFTEY ISSUE DUE TO MY TRAVELING ALOT AND TRUCK IS STILL UNDER WARRANTY. I WOULD LIKE CHEVROLET TO REPLACE MY TRUCK WITH A SAFE AND RELIABLE PICKUP.
Structure, Aug 13, 2020
PAINT IS CHIPPING ON HOOD AND DOORS A NEW CHIP EVERY FEW DAYS PAINT IS SO THIN YOU CAN ALMOST SEE THE PRIMER EVERY TIME I WASH IT THERE IS A NEW PLACE WHERE THE AI T IS COMING OFF
Power train, Aug 10, 2020
THE POWER TRAIN DELAYS SHIFTING FROM 1ST TO 2ND GEAR RESULTING IN HESITATION IN FORWARD MOVEMENT OR A VERY HARD, ABRUPT LURCHING FORWARD SHIFT. THIS HAPPEN ON THE FIRST DRIVE OF THE DAY AND THEN INTERMITTENTLY THROUGHOUT THE DAY. BOTH TYPES OF SHIFTS CREATE UNSAFE CONDITIONS. IT SEEMS THE ENGINE POWER IS LINKED TO THE THE SHIFTING ISSUE AND EITHER NOT ENOUGH OR TOO MUCH POWER IS APPLIED AT THE SHIFT POINT. IN ONE INSTANCE THE POWER TRAIN WAS CONFUSED AND COULD NOT DECIDE WHETHER TO BE IN 1ST, 2ND OR 3RD GEAR AND SHIFTED UP AND DOWN WHILE I WAS ATTEMPTING TO NAVIGATE CONGESTED CITY TRAFFIC AT SLOW SPEED. GM SERVICE BULLETIN 20-NA-102 AND 16-NA-361 SUGGEST THAT THE POWER TRAIN BEHAVIOR IS NORMAL. WHEN I RETURNED THE VEHICLE FOR SERVICE, THIS WAS THE DIAGNOSIS. DISCUSSION WITH THE SERVICE ADVISOR INDICATED THAT IN SOME INSTANCES OTHER ACTIONS ARE TAKEN TO ADDRESS THE SITUATION, BUT IT IS NEVER ELIMINATED. NOW CUSTOMER SATISFACTION PROGRAM N192272400 HAS BEEN ISSUED DUE TO A FAULTY TCM WHICH CAUSES THE WHEELS TO LOCK UP. THIS SHOULD BE AN URGENT RECALL. THESE COMBINED CONDITIONS CREATE AN UNSAFE VEHICLE THAT NEEDS TO BE ADDRESSED AND CORRECTED.
Engine, Aug 4, 2020
OIL COOLER LINE RUPTURED CAUSING ENGINE TO LOSE OIL PRESSURE. FORTUNATELY, I WAS ON A CITY STREET AND WAS ABLE TO PULL OVER AND SHUT OFF THE ENGINE. UPON CHECKING THE ENGINE I FOUND EXCESSIVE OIL LEAKING TO THE GROUND. DOING RESEARCH ON THE INTERNET THIS IS NOT A RARE OCCURRENCE FOR THESE GM OIL LINE HOSES TO FAIL. IMAGINE THIS HAPPENING WHILE DRIVING 65 MILES AN HOUR ON A HIGHWAY AND NO WHERE TO PULL OVER.
Electronic stability control (ESC), Service brakes, Aug 3, 2020
LLOSS OF BRAKING. DASH WARNING ABS; TRAILER BRAKES; TRACTION CONTROL; ABS; ESC; DO NOT EXCEED 62 MPH.. NO RECALL SHOWN ON VIN ..CALLED DEALERSHIP AND CHEVY NO RESULTS ON RECALL!? VEHICLE WARNING CLEARED OFF DASH NEXT DAY..WARNING LIGHTS AND LOSS OF BRAKES WHILE DRIVING TRUCK ON STEEP FOREST MOUNTAIN ROADS..
Structure, Jul 30, 2020
PAINT IS PEELING OF THE BUMPER OF TRUCK. DEALERSHIP STATES ALL THAT BE DONE IS A PAINT TOUCH UP. DEALERSHIP STATES THIS IS AN ON GOING PROBLEM. VEHICLE HAS NOT HAD ANY DAMAGE WARRANTING PEELING PAINT.
Electronic stability control (ESC), Service brakes, Jul 24, 2020
PURCHASED VEHICLE NEW 7/5/20 (65 MILES). 7/6/20 (95 MILES), DRIVING VEHICLE THROUGH NEIGHBORHOOD WHEN SERVICE ENGINE SOON (SES) LIGHT CAME ON-NO OTHER LIGHTS ON IP CLUSTER-DROVE TO JOHN L SULLIVAN CHEVROLET (JLS) TO HAVE INSPECTED-FOUND C25A2 CODE AND PROGRAMMED ELECTRONIC BRAKE CONTROL MODULE (EBCM). 7/18/20, BACKING VEHICLE UP AT ABOUT 5 MPH(187 MILES) SES LIGHT ON AGAIN-CHECKED CODE-C25A2-HAD BRAKE SYSTEM FAILURE MESSAGE FLASH ON INFORMATION CENTER ONCE. CONTACTED JLS FOR TOW-JLS VERIFIED CODE, BUT NO LIGHT ON, AND STATED CHEVROLET IS AWARE OF PROBLEM, BUT NO FIX AVAILABLE. STATES PROBLEM OCCURS WHEN PARKING VEHICLE, AND NO PARK BRAKE APPLIED (STATED EBCM SEES WHEEL SPEED WITH KEY OFF, TRIGGERING CODE)-NO OTHER BRAKE SYSTEM INDICATORS OR WARNINGS HAVE COME. THIS VEHICLE IS BRAND NEW, WITH LESS THAN 200 MILES.
Other or unspecified, Jul 22, 2020
FORWARD AUTOMATIC BRAKING SYSTEM HAS NOT EVER WORKED SINCE I PURCHASED THE TRUCK. I WAS TOLD THAT CHEVROLET WAS AWARE OF THIS AND WAS GOING TO ISSUE A RECALL. I DID RECEIVE A RECALL NOTICE #N192275630. TOKE IT TO THE DEALER AND THEY PERFORMED THIS RECALL AND 4 OTHER RECALLS AND ONE SERVICE BULLETIN. AFTER RECEIVING THE TRUCK BACK FROM THE DEALER I HAVE HAD SEVERAL INSTANCES WHERE THE FORWARD COLLISION ALERT SYSTEM HAS WARNED ME BUT STILL NO AUTOMATIC BRAKING FUNCTION. CONTACTED DEALER AND TOOK IT BACK TO THEM THEY RETESTED THE SYSTEM WITH NO ERRORS RECORDED. THEY SAID THEY DON'T NOW WHAT TO DO SINCE THE RECALL INVOLVED A SOFTWARE UPDATE ONLY AND THEY CAN'T TEST THE SOFTWARE OTHER THAN TO CONFIRM THAT IT DID GET UPDATED. CONTACTED CHEVY CUSTOMER CARE AND WAS TOLD THAT ONLY WAY TO CONFIRM THE SYSTEM WAS WORKING WAS TO CRASH THE TRUCK "THAT'S THEIR WORDS". I AM AN AUTOMOTIVE ENGINEER AND I KNOW THAT'S NOT TRUE. I KNOW THE SYSTEM IS NOT WORKING SINCE THE WARNING SYSTEM IS WORKING BUT NOT APPLYING THE BRAKES. IT APPEARS THE SOFTWARE UPDATE DID NOT WORK ON MY TRUCK.
Service brakes, Jul 21, 2020
ON MAY 22, 2020, MY HUSBAND [XXX] WAS DRIVING ON FOOTHILL AVE IN FONTANA, CA TOWARDS CHERRY AVE AND HE THEN ATTEMPTED TO BRAKE, THE BRAKES DID NOT RESPOND AND A MESSAGE OF SYSTEM BRAKE FAILURE APPEARED AND ALL THE MESSAGE LIGHTS ON THE DASHBOARD CAME ON. AS HE COULD NOT BRAKE, HE WENT THROUGH RED LIGHTS AND STOP ACCELERATING THE TRUCK UNTIL SLOWING DOWN. HE WAS THEN ABLE TO GET INTO A GAS STATION AS THE TRUCK WAS SLOWING DOWN AND SHIFT THE TRUCK TO PARKING. THE CHECK ENGINE LIGHT CAME ON. MY HUSBAND TOOK THE TRUCK TO THE DEALER ON MAY 23, 2020 AND AFTER EXPLAINING WHAT HAPPENED TO THE SERVICE REPRESENTATIVE, HE INDICATED THAT THEY COULD NOT SERVICE THE TRUCK AS AN APPOINTMENT WAS NEEDED. MY HUSBAND THEN WAITED UNTIL THE APPOINTMENT DATE ON 06/06/20 FOR THE TRUCK TO BE SERVICE. ON 12/21/19 THE TRUCK WAS SERVICE FOR BRAKE SYSTEM FAILURE RECALL AND THIS INCIDENT HAPPENED TO MY HUSBAND. THIS WAS A TRAUMATIC SITUATION AND WE DO NOT FEEL CONFORTABLE DRIVING THE TRUCK. THERE WERE NO MAJOR INJURIES AND HOPE THAT THIS NEVER HAPPENS. I HOPE THERE IS SOMETHING THAT CAN BE RESOLVE AS PEOPLE'S LIVES SHOULD TO BE PLACE AT RISK OF BEING INJURED. A COMPLAINT WAS FILE WITH GM HOWEVER THEY DENIED THE REPURCHASE OF THE TRUCK. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Steering, Electronic stability control (ESC), Jul 13, 2020
THE TRUCK WAS DRIVEN TO THE STORE, IT WAS PARKED FOR ROUGHLY 20 MINS. THERE WAS NO ISSUE WITH DRIVING TO THE STORE. UPON RETURNING TO THE TRUCK AND STARTING IT IN THE STORE PARKING LOT THE DIGITAL DISPLAY INDICATED THAT POWER STEERING SERVICE WAS REQUIRED AND ESC SERVICE WAS REQUIRED. AFTER SEEING THIS THE DRIVER TRIED TO TURN THE WHEEL BUT HAD NO POWER STEERING SO THEY TURNED THE TRUCK OFF AND LET IT SIT FOR TWO MINUTES. THE TRUCK WAS RESTARTED AND THE SAME FAULT INFORMATION WAS DISPLAYED. THE DRIVER TURNED THE VEHICLE OFF AGAIN, WAITED ONE TO TWO MINUTES AGAIN, AND RESTARTED. THE SAME FAULTS WERE SHOWN. THE DRIVER REFERENCED THE OWNERS MANUAL IN AN ATTEMPT TO TROUBLESHOOT THE PROBLEM. THERE WAS NO SOLUTION IN THE MANUAL. THE TRUCK WAS THEN DRIVEN BACK TO THE HOUSE 1.9 MILES WITH NO POWER STEERING. THE TRUCK WAS AT THE DEALERSHIP SERVICE CENTER AND RECEIVED SERVICES ONE WEEK PRIOR TO THIS INCIDENT. THE DEALERSHIP DID NOT SAY OR SHOW ANY FAULTS DURING ITS SERVICES. HAD THIS HAPPENED WHILE THE VEHICLE WAS MOVING AND THE DRIVER DID NOT HAVE THE STRENGTH TO TURN THE WHEEL WITHOUT ASSISTANCE THIS COULD HAVE BEEN EXTREMELY DANGEROUS.
Power train, Vehicle speed control, Jun 30, 2020
TL* THE CONTACT OWNS A 2019 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT AFTER RESTARTING THE VEHICLE AND RESUMING DRIVING, THE VEHICLE INDEPENDENTLY MADE AN ABRUPT STOP WITH THE ACCELERATOR PEDAL DEPRESSED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT PARKED THE VEHICLE AND WAS DRIVEN BY A FRIEND TO GRIECO CHEVROLET OF DELRAY BEACH (2605 S FEDERAL HWY, DELRAY BEACH, FL 33483) TO INFORM THE DEALER OF THE FAILURE. THE CONTACT RECEIVED NO ASSISTANCE FROM THE DEALER. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Structure, Other or unspecified, Service brakes, Jun 29, 2020, crash
06/26/2020 I WAS INVOLVED IN AN ACCIDENT WHERE MY BRAKES FAILED. I HAVE HAD ALL PREVIOUS RECALLS, AND ONE OF THE RECALLS MADE THE BRAKE FAILURE WORSE THAN THE ORIGIONAL BRAKE RECALLS. I WAS FOLLOWING AT A SAFE DISTANCE WHEN THE CAR IF FT OF MR STOPPED QUICKLY. I APPLIED HARD BRAKE PRESSURE(EASILY ENOUGH PRESSURE TO PROPERLY STOP) BUT PRESSING HARD THE TRUCK SLOWED DOWN BUT AT FULL HARD PUSH BRAKE PEDAL MY TRUCK A CHEVY SILVERADO 2020 JUST WOULDNT STOP CORRECTLY. THERE IS A CURRENT RECALL FOR THIS ISSUE I'M FINDING OUT NOW THAT IT HAS HAPPENED TO ME. MY TRUCK HAS BEEN TAKEN INTO SHOP BUT I NEED TO KNOW MY OPTIONS AND WHERE TO GO FROM HERE. I'VE ADVISED MY INSURANCE CO OF THIS RECALL DEFECT AND HAVE CONTACTED MY ATTORNEY TO SEEK DAMAGES.
Power train, Jun 29, 2020
WHEN I TAKE OFF THE TRUCK JERKS AND SHAKES UNTIL ABOUT 5-10 MPH. IT SEES LIKE THE TRANSMISSION IS NOT GOING INTO GEAR. IT HAPPENS WHEN I FIRST TAKE OFF TO GO. *TR
Electrical system, Structure, Service brakes, Jun 25, 2020
MY TRUCK IS JUST OVER A YEAR OLD. HAS HAD 4 RECALLS ON THE BRAKING SYSTEM ALONE. ONE FOR EXCESSIVE BRAKE PAD WEAR. THE REAR FENDERS HAVE OUTWARD DENTS ON THEM CAUSING THE PAINT TO CHIP AWAY. DEALERSHIP REPLACED DRIVERS SIDE, WAITING TO DO PASSENGER SIDE. REAR SPOILER WAS LEAKING AND FLOODED THE BACK SEAT OF THE TRUCK WAS REPAIRED. FRONT PASSENGER WINDOW BECAME INOPERABLE, ( REPAIRED) REAR DOME LIGHT NOT WORKING CORRECTLY ( NOT REPAIRED) AS NOTED ON THE VEHICLE HISTORY IT HAD A HARD SHIFT OUT OF PARK. A YEAR LATER STILL DOES. WHEN THERE IS MULTIPLE RECALLS AND REPROGRAMMING OF BRAKING SYSTEMS I DO NOT FEEL SAFE DRIVING WITH MY SELF IN THE CAR LET ALONE MY KIDS OR MY WIFE. I LIVE IN A VERY MOUNTAIN AREA . I AM SCARED TO DEATH TO PULL MY BOAT OR TRAILERS DOWN THE MOUNTAINS IN FEAR OF THE BRAKES THAT HAVE BEEN WORKED ON SO MANY TIMES IN A YEAR ACTUALLY WORK .. I CAN SEE ONE OR MAYBE TWO TIMES BUT NOT 5 OR 6. *TR
Air bags, Service brakes, Jun 2, 2020
GM HAS REFUSED TO COVER ALL COSTS ASSOCIATED WITH THE REPAIR OF THE RECALLS ON MY VEHICLE. SPECIFICALLY THE ADDED COSTS OF TRANSPORTATION TO A DEALERSHIP TO REPAIR THE VEHICLE. THESE COST ARE FOR A FERRY TO TRANSPORT TO THE DEALERSHIP. *TR
Other or unspecified, Service brakes, Engine, Jun 1, 2020
AFTER PERFORMING THE LATEST RECALLS THE CHECK ENGINE LIGHT ILLUMINATED WITH A P25A2 CODE. I DID NOT NOTICE ANY CHANGE IN THE VEHICLE HANDLING OR PERFORMANCE. AFTER I TOOK THE VEHICLE TO THE DEALERSHIP FOR SERVICE THEY TOLD ME THAT THEY COULDN'T FIND AN ERROR CODE, ONLY THE P25A2 CODE WHICH IS TO ILLUMINATE THE CHECK ENGINE LIGHT. I BELIEVE IT WAS THE BRAKE SYSTEM THAT TRIGGERED THE LIGHT IF I RECALL WHAT THE SERVICE TECHNICIAN TOLD ME CORRECTLY. ADDITIONALLY, AT IDLE SPEED, ESPECIALLY WHILE TURNING THE STEERING WHEEL THE VEHICLE SEEMS TO LUNG FORWARD AT TIMES CREATING THE RISK OF A POTENTIAL FRONT END COLLISION. *TR