2019 Chevrolet Silverado 1500
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,082 owner complaints filed for this model year. This is the 3rd highest complaint count among 19 Silverado 1500 model years with reports.
Of the 2019 reports, 27 involved a crash and 8 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Tires, temporary/emergency spare tireDec 16, 2021
General Motors (GM) is recalling certain 2019-2021 GMC Sierra 1500 and Silverado 1500 vehicles equipped with certain accessory road tires and a 17" spare tire. The 17" spare tire provided with the vehicle is not compatible for use with the accessory wheels, which can cause the anti-lock brake system (ABS) to not function properly under certain conditions.
An ABS system that does not function properly can increase the risk of a crash.
Dealers will provide a new 17" spare tire and wheel assembly that is compatible with the accessory wheels, free of charge. Dealers will also apply a new spare tire information label, and provide owners with an owner's manual insert clarifying which spare tire to use with the accessory road tires and with the 17" original tires. Owner notification letters were mailed February 7, 2022. Owners may contact GM customer service at 1-800-462-8782 or GMC customer service at 1-800-462-8782. GM's number for this recall is N212346510.
Campaign 21V985000 on NHTSA.gov
TiresJun 3, 2021
General Motors, LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The affected tires were cured for too long during production.
Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
Dealers inspect and replace the tires as necessary, free of charge, free of charge. Owner notification letters were mailed on June 25, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212336230.
Campaign 21V423000 on NHTSA.gov
TiresFeb 25, 2021
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.
Campaign 21V115000 on NHTSA.gov
Seat beltsDec 17, 2020
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
If a seat-belt bracket is not secured, the seat belt may not properly restrain an occupant in the front-row center seat position, increasing the risk of injury in a crash.
GM will notify owners, and dealers will inspect left-side and right-side front-row center seat-belt bracket attachments and reassemble it correctly as necessary, free of charge. The recall began January 26, 2021. Owners may contact GMC customer service at 1-800-462-8782, Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202314670.
Campaign 20V792000 on NHTSA.gov
Power train, driveline, driveshaftOct 22, 2020
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 and 2020 Chevrolet Silverado 2500 trucks. One of the driveshaft joints may not have been properly welded, causing the driveshaft to separate while the vehicle is moving.
If the driveshaft separates, there may be a loss of propulsion, increasing the risk of crash.
GM will notify owners, and dealers will replace the driveshaft, free of charge. The recall is expected to begin December 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N202314870.
Campaign 20V650000 on NHTSA.gov
Service brakes, hydraulic, power assistJan 30, 2020
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. These vehicles received updated software for the Electronic Brake Control Module (EBCM). This software has an error, and as a result, the vehicle's electronic brake assist may be disabled. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control" and 135, "Light Vehicle Brake Systems."
A loss of electronic brake assist can increase the risk of a crash.
GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began February 24, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192268091.
Campaign 20V055000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, abs warning lightDec 12, 2019
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500, Cadillac CT6, and GMC Sierra 1500 vehicles. Due to an Electronic Brake Control Module (EBCM) software error, the vehicle's Electronic Stability Control (ESC) and Antilock Brake System (ABS) may become disabled. Furthermore, if this specific error occurs, the vehicle's diagnostics will not illuminate the instrument cluster ESC and ABS malfunction warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control" and 135, "Light Vehicle Brake Systems."
If the driver operates the vehicle unaware that ESC and ABS are not functioning, there is an increased risk of a crash.
GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began February 4, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-333-4223, or GMC customer service at 1-888-988-7267. GM's number for this recall is N192268090.
Campaign 19V889000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 12, 2019
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. The battery positive (B+) cable rings may have been manufactured with excessive glue, potentially causing an intermittent electrical connection between the B+ cable and alternator.
An intermittent electrical connection between the B+ battery cable and the alternator could cause the vehicle to stall, increasing the risk of a crash. The intermittent connection could also lead to electrical arcing, which could generate sufficient heat to damage surrounding material, increasing the risk of a fire.
GM will notify owners, and dealers will inspect for the presence of glue or other contamination at the B+ cable attachment to the alternator and clean the connection and reattach the B+ cable connection, as necessary. If arcing has damaged the cable, nut, or alternator, the dealer will replace the damaged components. All services will be performed free of charge. GM issued owners an interim notification on February 4, 2020. GM issued second notice and the recall began March 9, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192273510.
Campaign 19V888000 on NHTSA.gov
Seat belts, pretensionerNov 14, 2019
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.
A vehicle fire could result if materials ignite inside the vehicle.
GM will notify owners, and dealers will close off the opening in the pretensioner bracket, free of charge. The recall began December 13, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192270600.
Campaign 19V814000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDec 6, 2018
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 Crew Cab and GMC Sierra 1500 Crew Cab vehicles. The passenger-side frontal air bag module may have been damaged during assembly, possibly resulting in the air bag not inflating properly in the event of a crash.
In the event of a crash, an air bag that does not inflate properly can increase the risk of injury.
GM will notify owners, and dealers will replace the passenger side air bag module, free of charge. The recall began on December 18, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N182198820.
Campaign 18V868000 on NHTSA.gov
Representative owner complaints
1,082 reports, newest first.
Electrical system, Visibility/wiper, Jan 2, 2020
PUTTING VEHICLE IN REVERSE THE REVERSE CAMERA POPS UP BUT IS EXTREMELY LOW QUALITY, I HAD BETTER QUALITY ON A SCREEN HALF THIS SIZE FROM FORD THAT WAS 6 YEARS OLDER THE SCREEN IS HAZY WITH LINES RUNNING ACROSS IT, WHILE REVERSING OR PRESSING THE BRAKES THE SCREEN GETS GLITCHY AND WILL EVEN COMPLETELY CUT OFF AND SAY 'SERVICE VISION SYSTEM, I HAVE LESS THAN 100 MILES ON THIS TRUCK, THIS SHOULD NOT BE HAPPENING BUT IT SEEMS THE DEALERS HAVE NO FIX FOR IT APPARENTLY
Other or unspecified, Jan 1, 2020
REAR BACKUP CAMERA SCREEN GETS FUZZY WITH SEVERAL WHITE LINES ACROSS MAINLY DURING NIGHT DRIVING. VERY POOR VISIBILITY FOR A BRAND NEW TRUCK/CAMERA. GOOD VISIBILITY IS CRITICAL FOR BACKING UP IN A CROWDED PARKING LOT AT NIGHT. CRITICAL SAFETY ISSUE!! TOOK IT TO MY LOCAL DEALER 12/30/19 DURING THE DAY, AND WAS TOLD THEY COULD NOT GET IT TO REPLICATE THE ISSUE, HOWEVER DID KNOW ABOUT THE ISSUE WITH OTHER VEHICLES. NO RESOLUTION WAS GIVEN, SAID TO COME BACK WHEN IT DID IT AGAIN.
Service brakes, Dec 31, 2019
WHEN DRIVING THE VEHICLE IN AN ICE STORM THE BRAKE FUNCTION WENT COMPLETELY. THE BRAKE PEDAL WOULD NOT ENGAGE. I HAD TO PUT TRUCK INTO LOW. ALMOST CAUSED A SEVERE ACCIDENT GIVEN THE WEATHER AND THE LOSS OF ANY BRAKE FUNCTION. I WAS IN A CITY PULLING FORWARD.
Exterior lighting, Dec 30, 2019
THE BACKUP ASSIST CAMERA IS TOO BRIGHT TO SEE SIDE MIRRORS AND LOOK OUT THE BACK WINDOW WHEN BACKING UP IN THE DARK. IT IS VERY DANGEROUS TO TRY AND MANEUVER THE VEHICLE WITH SUCH A BRIGHT LIGHT IN THE CAB.
Other or unspecified, Dec 29, 2019
THE BACK UP CAMERA AT NIGHT IS BLINDING DUE TO BRIGHTNESS AND IS NON-ADJUSTABLE TO DIM. BRIGHTNESS OF SCREEN MAKES IT DIFFICULT TO ADJUST VISION LOOKING AWAY FROM IT TO USE SIDE MIRRORS. SAFETY ISSUE WITH A MOVING VEHICLE.
Service brakes, Dec 28, 2019
AS I LEFT TO HEAD TO THE STORE THIS EVENING I IMMEDIATELY HAD 3 CODES COME UP ON MY DASH AFTER I TURNED THE IGNITION ON. (BRAKE SYSTEM FAILURE. 62MPH TOP SPEED. SERVICE TRAILER BRAKE SYSTEM. SERVICE ESC). I THOUGHT IT WAS A GLITCH SO I BACKED DOWN MY DRIVEWAY WITH RESISTANCE OF THE BRAKES. I HAD IT IN 4X4 DUE TO SNOW SO I ASSUMED ITS JUST FEELING ROUGH FROM THAT. I PROCEEDED TO DRIVE DOWN THE STREET I LIVE ON TO A MAJOR ROAD AND WENT STRAIGHT INTO CROSS TRAFFIC BECAUSE THE TRUCK WOULD NOT STOP. I NEARLY DIED FROM A SNOW PLOW COMING. I PUMPED THE BRAKES ONCE I DIDN'T FEEL THEM WORKING AND IT FELT LIKE I WAS PUSHING ON A CEMENT BLOCK. THIS IS UNACCEPTABLE AS I HAVE COME CLOSE TO DYING IN A RECALLED COBALT BEFORE BOW I HAVE TO WORRY ABOUT THIS TRUCK SINCE THERES NO ACTIVE RECALL-JUST LIKE THE COBALT!!! I FEAR FOR MY LIFE AND MY AUTISTIC CHILD'S LIFE AS THIS IS MY ONLY MEANS OF TRANSPORTATION TO OUR DOCTORS. THE VEHICLE IS PARKED AND I CONTACTED MY FRIEND WHO WORKS IN SERVICE TO ALSO DOCCUMENT WITH HIM WHEN IT OCCURRED.
Steering, Service brakes, Dec 27, 2019
I HAD A RECALL PERFORMED AT A DEALERSHIP AND THEY CONFIRMED THE VEHICLE IS RUNNING PROPERLY. I NOTICED THAT THE NEXT DAY MY LANE KEEP ASSIST WAS TURNED OFF AND NOT FUNCTIONING. LATER THAT SAME DAY WHEN APPROACHING A STOP SIGN, I NOTICED THAT 4 WARNING MESSAGES APPEARED ON MY DASH. THE FIRST SAID POWER STEERING ASSIST DISABLE, THE NEXT SERVICE ESC, THE NEXT TRAILER BRAKE DISABLED, THE NEXT VEHICLE LIMITED TO 62MPH.
Electronic stability control (ESC), Service brakes, Dec 27, 2019
SO, I TOOK IT IN 12/17/19 FOR OIL CHANGE, ETC. THERE WAS 3 RECALLS AND PICKED THE TRUCK UP 12/18/19. 12/19/19 AT 6 PM THE TRUCK WOULDN'T STOP! I TOOK IT ON 12/19/19 AND THEY LOOKED INTO IT. THEY REINSTALLED THE SOFTWARE, AND DROVE IT LONGER TO CHECK IT OUT. I PICKED IT UP YESTERDAY, AFTER BEING TOLD IT'S GOOD TO GO. WELL, IT HAPPENED AGAIN THIS MORNING!
Power train, Engine, Dec 26, 2019
MERGING INTO 70 TO 80 MPH TRAFFIC ON INTERSTATE I95 MY TRUCK STALLED ABRUPTLY TO 45 MPH AND AT 3000 RPM WOULD NOT SHIFT OUT OF THE LOWER GEAR IT WENT IT. I HAD TO MERGE QUICKLY TO THE EMERGENCY LANE WITH ON COMING TRAFFIC DOING ALL THEY COULD TO GET AROUND AROUND ME. HAD TO HAVE THE VEHICLE TOWED.
Steering, Service brakes, Engine, Dec 26, 2019
ON 12/26/2019 AT 05:40 AM, I GOT IN MY TRUCK (2019 SILVERADO LT ALLSTAR) AND STARTED THE ENGINE. I IMMEDIATELY RECEIVED MULTIPLE WARNING MESSAGES ON MY DASH PANEL. THEY WERE "SERVICE ESC", "BRAKE SYSTEM FAILURE" "STEERING ASSIST REDUCED" AND TO DRIVE NO FASTER THAN 62 MPH. PRIOR TO PARKING THE NIGHT BEFORE ON 12/25/2019 I HAD NEVER HAD ANY PROBLEMS WHATSOEVER. ON 12/26/2019 I WAS HEADING TO WORK BUT FOUND QUICKLY THAT THE BRAKE PEDEL WENT ALL THE WAY TO THE FLOOR WITH VERY LIMITED OR BASICALLY NO BRAKING. THE STEERING BECAME VERY DIFFICULT WITH NO APPARENT POWER ASSIST.
Power train, Engine, Dec 25, 2019
2019 SILVERADO HIGH COUNTRY.124 MILES THE ENGINE LIGHT CAME ON. TRANSMISSION WOULD NOT SHIFT OUT OF A LOWER GEAR. I WAS DRIVING 45 MPH AND HAD TO PULL OVER AND HAVE THE VEHICLE TOWED. THE VEHICLE IS CURRENTLY SITTING AT DAN VADEN POOLER GEORGIA.
Vehicle speed control, Electronic stability control (ESC), Service brakes, Dec 25, 2019
I TOOK IT TUESDAY 12/17/19 IN FOR AN OIL CHANGE AT 4K MILES TO GET UNDER 7K SERVICE. FOR MY 2019 HIGH COUNTRY. AS I WAS NOTIFIED I WAS DUE FOR AN OIL CHANGE. I LOOKED ON ONSTAR. SAW THERE WAS A RECALL AND FIGURED THEY COULD TWO THINGS AT ONCE. COME TO FIND OUT THERE WERE THREE RECALLS. WHICH I GET IT, THINGS HAPPEN. I GET IT HOME TUESDAY NIGHT NO ISSUES. THURSDAY 12/19/19 AROUND 6 PM, AS I WAS BACKING OUT OF MY DRIVEWAY AND IT WOULDN'T STOP. I HAD TO STAND ON THE BRAKES. I AM 6'2' AND 300 LBS. I WAS ABLE TO GET THE VEHICLE IN DRIVE AND AGAIN, THE VEHICLE WAS NOT EASILY STOPPING. I HAD NUMEROUS DASHBOARD DISPLAYS. I TOOK PICTURES OF THE DISPLAYED ITEMS. I CALLED RICK HENDRICK CHEVROLET AT 6:53 PM ON 12/19/19 AND SINCE I LIVE CLOSE DROPPED IT OFF AT THE DEALER, AS I WAS HEADED OUT OF TOWN SUNDAY AND WANTED THIS FIXED. SO.... HERE COMES THE ISSUE BESIDES IT NOT STOPPING THAT I AM EVEN MORE FIRED UP ABOUT! THE SERVICE GUY, CALLED ME FRIDAY MORNING TO SAY THEY CAN'T FIND ANYTHING WRONG. NOW, WITH THE DISPLAY SAYING SERVICE ESC, TRAILER BRAKE SYSTEM, AND BRAKE SYSTEM FAILURE NOT TO GO ABOVE 62 MPH, I AM PRETTY SURE IT TRIGGERED AN CODE AND WOULD BE IN CODE HISTORY. I TOLD HIM I HAD PICTURES OF THE DASH DISPLAY AND THAT THEY NEEDED TO CHECK THE CODE HISTORY. HE TOLD ME AT ONE POINT IT WAS THE VACUUM, BUT THEN TOLD ME THAT THE VACUUM WAS AN ISSUE WITH LAST YEARS MODEL. AND THAT HE WAS HAVING HIS MASTER TECHNICIAN LOOK AT IT. AROUND 4 PM ON FRIDAY, WITH A FAMILY TRIP COMING UP SUNDAY 12/22/19 AND NOT HEARING ANYTHING I CALLED A FEW TIMES TO FIND OUT IF I NEEDED TO RENT A CAR OR THEY COULD GET ME A LOANER. I GOT A CALL AROUND 5:13 PM ON 12/19/19 TELLING ME IT'S READY AND THEY REINSTALLED THE SOFTWARE AND THE MASTER TECHNICIAN DROVE IT. SAID HE IS COMFORTABLE. I WAS SCARED THEN AND SCARED NOW TO PUT THEM BACK IN THAT VEHICLE.
Wheels, Dec 24, 2019
TL* THE CONTACT OWNS A 2019 CHEVROLET SILVERADO 1500. WHILE DRIVING ON THE HIGHWAY, THE REAR OF THE VEHICLE FISHTAILED AND SWUNG BACK AND FORTH. AL SERRA CHEVROLET (6167 S SAGINAW ST, GRAND BLANC, MI 48439, (810) 202-001) STATED THAT THE TIRES CAUSED THE FAILURE. THE DEALER REFUSED TO REPLACE THE TIRES, BUT ADMITTED THAT THE FAILURE ALSO OCCURRED TO OTHER VEHICLES. THE MANUFACTURER STATED THAT THERE WERE NO DEFECTS IN THE TIRES AND WOULD NOT REPLACE THE TIRES. THE FAILURE MILEAGE WAS 20.
Service brakes, Dec 24, 2019
WHILE BACKING OUT OF A PARKING SPACE MY BRAKES FELT SOFT AND SEEMED UNRESPONSIVE. PUT TRUCK IN DRIVE AND STARTED MOVING FORWARD AND WHEN I TRIED TO STOP THE BRAKE PEDAL WENT TO THE FLOOR WITH ABOUT 5-10% BRAKING POWER. TRUCK BARELY STOPPED BEFORE ENTERING MOVING CROSS TRAFFIC. TRUCK WENT INTO LIMP MODE DISPLAYING BRAKE SYSTEM FAILURE SPEED LIMITED TO 62 MPH. LIMPED TRUCK TO DEALERSHIP APPROXIMATELY 2 MILES. EVERY TIME I HAD TO STOP I HAD TO PUMP THE BRAKES TWICE AND ON THE SECOND TIME THE BRAKE PEDAL WAS DEPRESSED I WOULD GAIN APPROXIMATELY 50% BRAKING POWER. TRUCK HAS ALREADY HAD ALL RECALLS PERFORMED AND SPECIFICALLY, THE RECALLS RELATED TO "FIXING" THIS EXACT ISSUE. DEALER PUT THE TRUCK ON THE COMPUTER AND EXPLAINED ONLY A CHECK ENGINE LIGHT HAD BEEN ACTIVATED DUE TO THE BRAKE SYSTEM BUT COULDN'T SAY WHAT HAPPENED. DEALER ATTEMPTED TO HAVE ME DRIVE THE TRUCK HOME, 40 MILES ON THE FREEWAY, AND BRING BACK IN 3 DAYS FOR AN APPOINTMENT. FEELING THIS WAS AN UNSAFE OPTION I REQUESTED THEY KEEP THE TRUCK UNTIL IT COULD BE THOROUGHLY INVESTIGATED AND TO PUT ME IN A LOANER OR PROVIDE TRANSPORTATION WHICH THEY DID.
Electrical system, Vehicle speed control, Service brakes, Dec 24, 2019
STARTED VEHICLE UP FROM A PARKING LOT, PROCEEDED TO INTERSECTION. WENT TO HIT MY BRAKES FOR THE RED LIGHT. AND WARNING LIGHTS STARTED FLASHING. I HAD ABOUT 10% OF BRAKES AT THIS POINT. COULD NOT STOP FOR RED LIGHT, BUT WAS ABLE TO STEER TO THE RIGHT, PARALLEL WITH THE ONCOMING TRAFFIC TO AVOID A SERIOUS COLLISION. THE TRUCK IS SETTING AT THE DEALERSHIP NOW. AND I'M BEING TOLD THAT PARTS ARE BACK ORDERED.
Steering, Electronic stability control (ESC), Service brakes, Dec 23, 2019
WEIRD BRAKE AND STEERING FEEL WHILE DRIVING. SPEED DID NOT EXCEED 35 MPH IN NEIGHBORHOOD DRIVING. DIC READ: BRAKE SYSTEM FAILURE MAX SPEED 62 MPH SERVICE ESC TRAILER BRAKE SYSTEM FAILURE. BRAKE PEDAL WAS HARD TO PUSH AND UNRESPONSIVE AT TIMES. FELT LIKE WE WERE DRAGGING THE BACK END AT TIMES. STEERING WAS INCONSISTENT. PARKING BRAKE WAS OFF. STOPPED AND STARTED 3 TIMES, RESET THE VEHICLE A FEW TIMES. PRIOR TO A BIG DOWNHILL, THE LAST RESTART CLEARED THE ISSUE AND THE BRAKE PEDAL WENT TO THE FLOOR. DROVE HOME AND PARKED. TO BE HONEST, FELT UNSAFE TO DRIVE ESPECIALLY WITH MY SON AND WIFE IN THE CAR. LUCKILY WE ONLY HAD A SHORT 3 MILES HOME. CHECK ENGINE LIGHT ON ONSTAR REPORT RECEIVED IN EMAIL
Power train, Other or unspecified, Dec 23, 2019
REPEATED ATTEMPTS BY JONES CHEVY, SUMTER SC, THEY HAVE NOT IDENTIFIED THE VIBRATION PROBLEMS WITH MY NEW VEHICLE. 22+ DAYS IN REPAIR, MULTIPLE VISITS, AND GM CLASSIFIES HARSH VIBRATION AS "NORMAL CHARACTERISTIC" AND CLOSED THE CASE, SAYING ITS FINAL. I HAVE CONTACTED GM CEO WITH CERTIFIED LETTER, DISCUSSED WITH EXEC. CUSTOMER SUPPORT TEAM, AND POSTED ON SOCIAL MEDIA TO FIND ANY SOLUTION. GM CUSTOMER SERVICE IS THE WORSE I HAVE EVER EXPERIENCED. SO FAR DEALER HAS CONDUCTED TRANSMISSION DRAIN AND FLUSH PER A TSB, CHANGED TORQUE CONVERTER, EVALUATED VIBRATION WITH PICO SCOPE, AND PROBLEM STILL EXISTS AND PERSIST. NOW TODAY IT'S BACK AT DEALER FOR A PROP SHAFT SWAP, FROM A NEW TRUCK. MY VEHICLE NOW HAS 6K MILES, AND PROBLEM STARTED AT 5K AFTER THE DRAIN AND FLUSH. GM SAYS THE VIBRATION IS NORMAL BECAUSE OF THE DFM, DYNAMIC FUEL MGMT. SYSTEM. I SAY BS. THEY ARE WRONG, AND NO VEHICLE SHOULD VIBRATE AT LOW OR HIGH SPEED TO THE POINT YOU FEEL IT THROUGH THE SEAT, STEERING COLUMN, STEERING WHEEL AND HARMONIC DISTORTION IN THE CAB. GM KNOWS WHAT THE PROBLEM IS, THEY JUST DON'T WANT TO ADMIT. NEXT STEP, ARBRITRATION? ANY FEEDBACK IS MUCH APPRECIATED TO SOLVE THIS VIBRATION ISSUE. GM - DO THE RIGHT THING AND ISSUE A RECALL BEFORE SOMEONE GETS HURT. REMEMBER THE IGNITION PROBLEM? THIS PROBLEM ISN'T GOING AWAY.
Service brakes, Dec 22, 2019
LOST ALL BRAKES, BRAKE PEDAL HAD TO BE PUSHED ALL THE WAY TO THE FLOOR TO STOP THE VEHICLE AT 5MPH
Electronic stability control (ESC), Service brakes, Dec 22, 2019
HAD A SHORT 5 MILE DRIVE TO A RESTAURANT. THE TRUCK SAT FOR A FEW HOURS. AUTO STARTED THE TRUCK TO WARM. AFTER 5-7 MINUTES I PRESSED THE BRAKE AND TURNED ON THE TRUCK. IT INSTANTLY THREW 3 CODES. BRAKE SYSTEM FAILURE. SERVICE TRAILER BRAKE SYSTEM. SERVICE ESC. TURNED THE TRUCK OFF THEN BACK ON. NO CHANGE SAME CODES. PROCEEDED TO GET THE TRUCK BACK HOME WHEN I NOTICED I HAD ALMOST NO BRAKES. NEXT MORNING AFTER STARTING THE TRUCK I DIDN'T HAVE ANY CODE MESSAGES BUT DID HAVE SERVICE ENGINE LIGHT. TRUCK DROVE AND STOPPED AS IT NORMALLY DID.
Service brakes, Dec 22, 2019
WHILE REVERSING ON OUR DRIVEWAY THE TRUCK LOST ABOUT 90% OF ITS ABILITY TO BRAKE. THE PEDALS WERE PRESSED HARD AND ALL THE WAY DOWN UNTIL IT SLOWLY CAME TO A STOP. WE TURNED OFF THE TRUCK AND STARTED IT AGAIN AND THE PROBLEM CONTINUED. TOOK IT IMMEDIATELY TO THE DEALERSHIP, THEY WERE VERY DISMISSIVE SAYING NOTHING WAS WRONG WITH THE TRUCK. AT THE DEALERSHIP WE DROVE IT AGAIN AND THE BRAKES WERE WORKING NORMALLY. LEFT THE TRUCK AT THE DEALERSHIP EVEN THOUGH THEY DIDN'T WANT TO CHECK IT. THE TRUCK ALSO HAD TWO RECALLS THAT NEEDED TO BE ADDRESSED. ACCORDING TO THE DOCUMENTATION THEY CHECKED THE BRAKES AND FOUND NOTHING WRONG. MY MAJOR CONCERN IS WHAT IF THIS HAPPENS AGAIN ON A BUSY HIGHWAY OR STREET? MY FAMILIES SAFETY IS NOTHING TO BE DISMISSIVE ABOUT.
Service brakes, Dec 20, 2019
ALL FOUR WHEELS LOCK UP, SEEMS TO HAPPEN AFTER IDLING FOR A FEW MINUTES, HAD TOWED TO DEALER SHIP ON 12/18/19, PICKED UP ON 12/19/20 ADVISED BREAKING SYSTEM ONLY NEEDED REPROGRAMMED. DROVE FOR ABOUT 40 MILES IT WAS FINE, STOP FOR A FEW MINUTES TRUCK RUNNING IN PARK, THEN DROVE ABOUT 1-1/2 MILE, AS I ENTERED A MAJOR INTERSECTION ALL FOUR WHEELS LOCKED UP, NEARLY CAUSE A MAJOR ACCIDENT , THE TRUCK WHEELS LOCKED UP 3 ADDITIONAL TIMES WHILE TRY TO OFF THE MAIN ROAD.....AGAIN HAD TOWED TO DEALERSHIP, WAITING FOR UPDATE. THIS IS AN EXTREMELY DANGEROUS LIFE THREATENING PROBLEM
Exterior lighting, Dec 20, 2019
INFOTAINMENT SCREEN AT NIGHT WHEN IN REVERSE BACKING UP THE REAR CAMERA DISPLAY IS SO BRIGHT IT BLINDS VISIBILITY OF THE SURROUNDING AREA. IVE PULLED IN FRONT OF CARS TWICE CAUSE I CANT SEE LIGHTS COMING DOWN THE ROAD, ALL I CAN SEE IS A REFLECTION OF LIGHT INSIDE MY TRUCKS WINDOWS FROM THE BRIGHTNESS OF THE REAR CAM. ITS ALMOST TO WEAR IM ABOUT TO MAKE A CARDBOARD COVER TO COVER IT SO I CAN SEE. LOVE THE TRUCK BUT THIS MAKES ME WANT TO GET RID OF THE NEW 50,000$ DOLLAR TRUCK I JUST BOUGHT.
Power train, Dec 19, 2019
THE 8 SPEED TRANSMISSION SOMETIMES GETS HUNG IN BETWEEN GEARS OR SHIFTS VERY HARD AFTER IT INTERMITTENTLY COMES OUT OF GEAR. THIS WEEK, I WENT TO CROSS A ROAD ON DRY ROAD CONDITIONS AND THE VEHICLE CAME OUT OF GEAR, THE ENGINE REVVED AND I WAS WITHOUT A GEAR FOR 2-3 SECONDS, CAUSING THE ONCOMING TRAFFIC TO BE UNCOMFORTABLY CLOSE BY THE TIME I REGAINED POWER AND WAS ABLE TO CROSS THE ROAD. THERE HAVE BEEN OTHER TIMES THAT I HAVE BEEN AT A STOP SIGN AND I GO TO TAKE OFF AND THE ENGINE REVS UP AS I HIT THE GAS BUT IT IS NOT IN GEAR AND THEN ABRUPTLY SNAPS INTO GEAR, CAUSING THE TIRES TO ACTUALLY SQUEAL. SO THIS ISSUE HAS HAPPENED WHEN THE TRUCK IS STILL MOVING AND ALSO WHEN IT WAS AT A STOP SIGN AND NOT IN MOTION,
Other or unspecified, Dec 19, 2019
HAVE TAKEN VEH,IN TWICE FOR RECALL FIXES,GETTING NOTICES ON PH ,SAYING VEH HAS NOT BEEN FIXED
Steering, Electrical system, Electronic stability control (ESC), Dec 17, 2019
TRUCK IS 8 MONTHS OLD, LESS THAN 10K MILES ON IT. STEERING LOCKED UP BACKING OUT OF MY DRIVEWAY. ESC WARNINGS, AND VARIOUS OTHER ELECTRICAL WARNINGS. DEALER STATED IT NEEDS STEERING COLUMN OR GEAR AS THEY SAW THE CODES AND DO NOT WANT ME TO DRIVE THE VEHICLE. VEHICLE HAS BEEN AT DEALER SINCE NOVEMBER 1ST (45 DAYS AND COUNTING) GM HAS STATED PART SHOULD SHIP THE WEEK OF DECEMBER 30TH... EVEN IF IT GOES WELL THIS WILL BE 60 DAYS IN A ROW WITHOUT MY TRUCK! DEFINITELY SHOULD BE COMPENSATED FOR THIS. ROADSIDE ASSISTANCE WAS 2 HOURS LATE, DEALERSHIP GAVE AWAY LOANER, THEN WHEN I GOT A LOANER DEALERSHIP ASKED ME TO BRING IT BACK WITHIN A WEEK BECAUSE THEY SOLD THE LOANER... NOW DRIVING A SMALL SUV INSTEAD OF MY BIG TRUCK. HMMMM.