2002 Dodge Durango
Problems, recalls and owner-reported issues
Suspension is the leading concern among 434 owner complaints filed for this model year. This is the 11th highest complaint count among 25 Durango model years with reports.
Of the 2002 reports, 38 involved a crash and 13 involved a fire. 40 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Suspension, front, hubOct 20, 2008
SKF IS RECALLING 2,805 HUB UNITS, PART NO. BR930361, SOLD AS A SERVICE PART FOR 1997-2004 DODGE DAKOTA VEHICLES AND 1999-2003 DODGE DURANGO VEHICLES EQUIPPED WITH 2-WHEEL DRIVE & REAR AXLE ABS. DUE TO A SPECIFICATION ERROR, THE ROTOR PILOT FOR THE HUB UNIT MAY BE TOO LONG. THIS RESULTS IN THE WHEEL TO NOT BE SEATED FULLY AGAINST THE HUB FLANGE FACE DURING MOUNTING.
IMPROPER SEATING OF THE WHEEL CAN RESULT IN EXCESSIVE VIBRATION, BRAKE ROTOR NOISE, DIFFICULTY REMOVING THE WHEEL AFTER INSTALLATION AND OPERATION OF THE VEHICLE, AND POSSIBLY WHEEL-END SEPARATION DURING VEHICLE OPERATION. SHOULD WHEEL-END SEPARATION OCCUR, THE DRIVER COULD LOOSE CONTROL OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH.
SKF WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE HUB UNITS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 5, 2008. OWNERS MAY CONTACT SKF VSM NORTH AMERICA CUSTOMER SERVICE AT 1-800-644-8999.
Campaign 08E064000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftDec 4, 2007
ON CERTAIN VAN AND PICKUP TRUCKS EQUIPPED WITH AUTOMATIC TRANSMISSIONS, THE IGNITION/PARK SHIFT INTERLOCK SYSTEM MAY BECOME INOPERATIVE. THIS CAN ALLOW THE SHIFTER TO BE MOVED OUT OF THE "PARK" POSITION WITH THE IGNITION KEY REMOVED (OR IN THE "LOCK" POSITION). THIS CAN ALSO ALLOW THE IGNITION KEY TO BE REMOVED WHEN THE SHIFTER HAS NOT BEEN PLACED IN THE "PARK" POSITION.
EITHER OF THESE CONDITIONS COULD ALLOW THE VEHICLE TO ROLL AWAY CAUSING A CRASH WITHOUT WARNING.
DEALERS WILL REPLACE THE GEARSHIFT BLOCKER AND BRACKET ASSEMBLY FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JANUARY 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 07V555000 on NHTSA.gov
Electrical systemSep 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH FRONT BENCH SEATS ONLY, IF FLUID IS SPILLED FROM THE FLOOR MOUNTED CUP HOLDER, AN UNUSED CONSOLE POWER OUTLET CONNECTOR LOCATED UNDER THE SEAT MAY BECOME CONTAMINATED.
THIS MAY ALLOW DEVELOPMENT OF A HIGH RESISTIVE SHORT CIRCUIT IN THE CONNECTOR, WHICH COULD EVENTUALLY LEAD TO A FIRE.
DEALERS WILL INSPECT THE CONSOLE WIRING CONNECTOR FOR CORROSION, CLEAN AS REQUIRED, AND INSTALL A CAP TO PREVENT ADDITIONAL FLUID FROM CONTAMINATING THE CONNECTOR FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 30, 2006. OWNERS MAY CONTACT DAIMLER CHRYSLER AT 1-800-853-1403.
Campaign 06V339000 on NHTSA.gov
Engine and engine coolingMar 15, 2006
CERTAIN REPLACEMENT K&N FUEL PERFORMANCE KITS, P/NOS. 57-1509, 57-1511, 57-1511-1, 57-1517, 57-1517-1, 57-1527, AND 57-1530. ALSO, A SMALL PERCENTAGE OF THESE KITS WERE SOLD UNDER THE MOPAR PERFORMANCE PARTS BRAND NAME (P/NOS. P5007069 AND P5007070). ALL KITS WERE MANUFACTURED FROM APRIL 20, 1999, THROUGH SEPTEMBER 23, 2004. THESE ASSEMBLIES WERE MANUFACTURED AS REPLACEMENT EQUIPMENT FOR CERTAIN DODGE PICKUP TRUCKS AND SUVS. A SMALL PIECE OF MATERIAL FROM THE TUBE WALL COULD BE SUCKED INTO THE ENGINE THROTTLE BODY, WHICH COULD CAUSE THE THROTTLE TO BECOME JAMMED IN THE OPEN POSITION.
A JAMMED OPEN THROTTLE COULD CAUSE UNINTENDED ACCELERATION OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH OR INCREASED STOPING DISTANCES WHEN BRAKING.
K&N WILL PROVIDE OWNERS WITH A FREE REPAIR KIT ALONG WITH REPAIR INSTRUCTIONS. THE RECALL BEGAN ON APRIL 20, 2006.
Campaign 06E024000 on NHTSA.gov
Suspension, front, control arm, upper ball jointDec 21, 2004
ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOISE IN THE FRONT SUSPENSION, WHICH MAY NOT ALWAYS BE HEARD BY THE VEHICLE OCCUPANTS.
EXCESSIVE WEAR IN THE UPPER BALL JOINT MAY ALLOW IT TO SEPARATE, WHICH COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE.
DEALERS WILL REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS. THIS SAFETY IMPROVEMENT CAMPAIGN BEGAN ON DECEMBER 21, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V596000 on NHTSA.gov
Visibility, windshield wiper/washerMay 5, 2004
ON CERTAIN PICKUP TRUCKS AND SPORT UTILITY VEHICLES, THE WINDSHIELD WIPER MODULE MOTOR MAY BE SUSCEPTIBLE TO WATER INTRUSION THAT COULD CAUSE INTERNAL CORROSION AND RESULT IN PARTIAL OR COMPLETE LOSS OF FRONT WINDSHIELD WIPING CAPABILITY.
DRIVER VISIBILITY COULD BE REDUCED, WHICH COULD RESULT IN A CRASH.
DEALERS WILL REPLACE THE FRONT WINDSHIELD WIPER MODULE. OWNER NOTIFICATION BEGAN ON JULY 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V216000 on NHTSA.gov
Representative owner complaints
434 reports, newest first.
Power train, Feb 11, 2015
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO THE PARK POSITION. THE CONTACT HAD SHIFT INTO NEUTRAL AND PARK ON A FLAT SURFACE SINCE OTHERWISE IT WOULD ROLL AWAY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Power train, Feb 3, 2015
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE SHIFT LEVER BECAME STUCK IN AND OUT OF THE PARK POSITION. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS AWAITING TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING THE SAME FAILURES AS MENTIONED IN NHTSA CAMPAIGN NUMBER: 07V555000 (POWER TRAIN); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 100,000.
Power train, Jan 27, 2015
BEGINNING IN APRIL 2012 IT WAS EXTREMELY HARD TO GET GEAR SHIFT OUT OF PARK YOU HAD TO ATTEMPT THIS SEVERAL TIMES THIS OCCURRED EVERY SO OFTEN THERE WAS NO SIGNIFICANT ROUTINE. WE TOOK THIS TO DODGE IN GAINESVILLE SEVERAL DIFFERENT TRIPS AND IT WOULD NOT REPEAT THE PROBLEM FOR THEM. STARTING AROUND DECEMBER OF 2014 THE VEHICLE WOULD COME OUT OF PARK ALL BY ITSELF WHILE PARKED AND WITH THE VEHICLE OFF THEN WE WOULD HAVE TROUBLE GETTING THE KEY OUT OR THE VEHICLE BACK INTO PARK. THIS HAPPENS CONSTANTLY AND WE ARE NOW SCARED TO DRIVE IT. I CALLED CHRYSLER AND THEY SAID THERE WAS A RECALL OF THIS NATURE BUT NOT ON MY VEHICLE. I FIND THIS HARD TO ACCEPT CONSIDERING IT IS DOING THE EXACT SAME FAILURE OF OTHER DURANGO'S FROM THIS MANUFACTURE DATE. PLEASE RESPOND AND LET ME KNOW IF I SHOULD JUNK MY ONLY VEHICLE OR GET A SECOND MORTGAGE TO HAVE REPAIRED. ON A SECOND REQUEST I ALSO HAD A WINDSHIELD WIPER MOTOR REPLACED AND WAS CHARGED APPARENTLY THERE WAS A RECALL ON THAT BUT GAINESVILLE DODGE DOESN'T COVER RECALLS ? IS THIS NORMAL OR ARE THE DISHONEST. *TR
Tires, Jan 17, 2015
WAS DRIVING AT LOW RATE OF SPEED AND THE SPARE TIRE FELL FROM UNDER DURANGO THE CABLE THAT HOLDS IT IN PLACE JUST BROKE. HAD I BEEN ON BUSY HIGHWAY AT 55 TO 65 MPH PEOPLE COULD HAVE BEEN KILLED. THERE SHOULD BE SOME KIND OF SAFETY HOLDING TIRE BESIDES JUST THE LITTLE CABLE. *TR
Power train, Dec 30, 2014
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY SHIFTED OUT OF PARK. IN ADDITION, THE VEHICLE FAILED TO SHIFT OUT OF PARK INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V555000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 138,500.
Suspension, Service brakes, Hydraulic, Dec 2, 2014
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 75 MPH, THE REAR DRIVER SIDE TIRE VIBRATED, ACCOMPANIED BY A GRINDING NOISE AND LOUD SOUND. THE CONTACT EXITED THE VEHICLE AND DISCOVERED THE WHOLE TIRE WAS MISSING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE REAR AXLE AND DRUM NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Engine, Nov 13, 2014
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHEN DRIVING, THE KEY WOULD RELEASE FROM THE IGNITION WHILE IN ANY GEAR. THE CONTACT ALSO STATED THAT THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DIAGNOSTIC WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Service brakes, Sep 23, 2014
WHILE MAKING URGENT STOP WITH HEAVY BRAKE PEDAL APPLICATION, BRAKES SUDDENLY LET LOOSE FOR A MOMENT AND THEN RESUME BRAKING ACTION. UPON FIRST INCIDENT, DEALER REPLACED VARIOUS ABS COMPONENTS. NOT SOLVED. MORE CHECKS, NOT SOLVED. EVENTUALLY, FRONT AND REAR BRAKE PADS WERE CHANGED, EVEN THOUGH THEY WERE NOT WORN OUT. THIS SOLVED THE PROBLEM FOR ANOTHER 30,000 OR SO MILES. WITH SLIGHT WEAR ON THE BRAKE PADS, PROBLEM OCCURRED AGAIN. PAID FOR NEW BRAKE PADS EVEN THOUGH THEY WERE NOT RECOMMENDED. THIS AGAIN SOLVED THE PROBLEM. *TR
Steering, Electronic stability control (ESC), Service brakes, Sep 13, 2014, crash
THE VEHICLE STARTED TO SWERVE INTO THE OTHER LANE ON THE HIGHWAY, AND AS I ATTEMPTED TO REGAIN CONTROL WITH BOTH HANDS FIRMLY ON THE WHEEL, AND GENTLE STEERING, I FOUND I STILL HAD NO ABSOLUTELY NO CONTROL WITH THE STEERING, IT WAS COMPLETELY LOOSE IT WAS DISCONNECTED. AT THAT SAME TIME, I WENT FOR MY BRAKES, ONLY TO FIND THEY ALL OF A SUDDEN WERE NOT FUNCTIONING EITHER. THE VEHICLE EVENTUALLY SWERVED INTO THE FENCE OF TO THE SIDE OF THE FREEWAY, THEN THE VEHICLE TO FLIP TWO TIMES. *TR
Suspension, Aug 25, 2014
WHILE DRIVING A HIGHWAY SPEEDS AND GOING OVER A BUMP IN THE ROAD THE REAR OF THE VEHICLE WILL JUMP SIDEWAYS WHICH COULD CAUSE LOSS OF CONTROL OF THE VEHICLE AND CAUSE AN ACCIDENT. *TR
Engine and engine cooling, Electrical system, Aug 1, 2014
OIL PRESSURE KEEPS CHANGING WHEN IT SHOULDN'T WHICH IS CAUSING CAR TO OVERHEAT. *TR
Service brakes, Jul 10, 2014
I WAS PARKED IN DRIVEWAY AS I WAS EXITING TO GO INTO STREET THE BRAKES FELT VERY SOFT. AS I SHIFTED INTO DRIVE THE BRAKE PEDAL WENT ALL THE WAY DOWN WITH MINIMAL BRAKING. I PULLED TO THE SIDE AND STOPPED THE ENGINE. I NOTICED A POOL OF FLUID WHICH TURNED OUT TO BE BRAKE FLUID FROM A BRAKE LINE. TODAY NINE MONTHS LATER THE SAME THING HAPPENED ON THE OTHER SIDE. THIS VEHICLE WAS PURCHASED NEW IN OCTOBER,2003. *TR
Air bags, Jun 2, 2014, crash
TL* THE CONTACT OWNS 2002 DODGE DURANGO. THE CONTACT STATED THAT AFTER BEING IN A CRASH AT 80 MPH, THE AIRBAGS DID NOT DEPLOY UNTIL AFTER THE VEHICLE ROLLED OVER. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THERE WAS ONE INJURY AND TWO FATALITIES AS A RESULT OF THE CRASH. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE.
Suspension, Power train, Mar 19, 2014
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE VIBRATED EXCESSIVELY. ALSO, WHEN THE BRAKES WERE APPLIED THE VEHICLE WOULD SKID AND JERK FORWARD. THE FAILURE WAS RECURRING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBERS: 07V555000(POWER TRAIN) AND 08E064000(SUSPENSION) BUT WAS ADVISED BY THE DEALER THAT ALL RECALL FOR THE VEHICLE HAD BEEN SATISFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 215,000. UPDATED 06/10/14 MA THE CONSUMER STATED WHEN SHE ATTEMPTED TO STOP, THE VEHICLE LOCKED UP AND SKIDDED FORWARDED.
Suspension, Jan 27, 2014
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN, THE FRONT PASSENGER'S SIDE LOWER CONTROL ARM BECAME FRACTURED. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER, WHO STATED THAT THE UPPER CONTROL ARM, LOWER CONTROL ARM AND THE BALL JOINTS NEEDED TO BE REPAIRED. THE CONTACT DID NOT HAVE THE VEHICLE REPAIRED. THE VEHICLE WAS PREVIOUSLY REMEDIED UNDER NHTSA CAMPAIGN I.D. NUMBER: 08E064000 (SUSPENSION). THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 2/27/14*CN THE OWNER OF THE VEHICLE REQUIRES A SPANISH RESPONSE. UPDATED 3/6/2014 *JS
Power train, Oct 21, 2013
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT HE WAS UNABLE TO SHIFT THE VEHICLE INTO REVERSE OR PARK WHILE THE VEHICLE WAS IDLE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 07V555000 (POWER TRAIN) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Steering, Power train, May 31, 2013
THE TRANSMISSION SHIFT SELECTOR SOMETIMES WON'T ENGAGE IN PARK. THIS HASN'T CAUSED A PROBLEM YET. HOWEVER I AM VERY CAREFUL TO SET THE PARKING BRAKE SO THAT THE VEHICLE DOESN'T ROLL AWAY. I CALLED CHRYSLER TO INQUIRE ABOUT A RECALL THAT AFFECTED MANY 2002 DURANGOS THAT HAD A SIMILAR ISSUE. THEY SAID MY VEHICLE WAS NOT PART OF THE RECALL EVEN THOUGH I AM HAVING A SIMILAR PROBLEM. *TR
Steering, Power train, Apr 4, 2013
VEHICLE FAIL TO ENGAGE IN PARK POSITION WHICH IN TURN LOCKS THE KEY IN IGNITION LEAVING IT SUSCEPTIBLE FOR THEIVES TO BREAK IN AND TO TAKE THE WHOLE VEHICLE AND ALSO VERY UNSAFE ESPECIALLY WHEN YOUR PARK IN AN INCLINE. *TR
Power train, Electrical system, Apr 2, 2013
--- PLEASE--- NHTSA NEEDS TO EXPAND RECALL NOTIFICATION TO COVER MORE VEHICLES. I HAVE 2 DURANGOS, BOTH HAVE SAME PROBLEM DESCRIBED IN RECALL NOTIFICATION # 69542. DODGE CUSTOMER CARE HOTLINE CLAIMS BOTH OF MY VEHICLES (VIN [XXX] AND [XXX]) ARE NOT COVERED BY THIS RECALL. BOTH OF MY VEHICLES EXHIBIT SAME CONDITIONS DESCRIBED IN RECALL NOTIFICATION. RECALL ID # 69542 - POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT-- RECALL DATE: DEC 04, 2007-- MODEL AFFECTED: 2002 DODGE DURANGO SUMMARY: VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS, THE IGNITION/PARK SHIFT INTERLOCK SYSTEM MAY BECOME INOPERATIVE. THIS CAN ALLOW THE SHIFTER TO BE MOVED OUT OF THE "PARK" POSITION WITH THE IGNITION KEY REMOVED (OR IN THE "LOCK" POSITION). THIS CAN ALSO ALLOW THE IGNITION KEY TO BE REMOVED WHEN THE SHIFTER HAS NOT BEEN PLACED IN THE "PARK" POSITION. CONSEQUENCES: EITHER OF THESE CONDITIONS COULD ALLOW THE VEHICLE TO ROLL AWAY CAUSING A CRASH WITHOUT WARNING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Mar 9, 2013
I HAVE A 2002 DODGE DURANGO, HAVE REPLACED BLOWER MOTOR AND SEVERAL RESISTORS. TWO OF THE WIRES BETWEEN THE RESISTOR AND THE BLOWER KEEP MELTING. I HAVE REPLACED THE CONNECTOR AND THE HARNESS ALSO BECAUSE THEY GOT SO HOT THEY MELTED TOGETHER. SMOKE HAS ROLLED OUT OF THE DASH BECAUSE OF THIS PROBLEM. I CHECKED ONLINE AND THIS IS A COMMON PROBLEM, AND SEEMS IT IS HAPPENING TO ALOT OF PEOPLE. WHY IS THIS ISSUE NOT A RECALL? IT IS VERY SCARY WHEN THIS HAPPENS AND IT IS NOT SAFE. *TR
Steering, Power train, Jan 11, 2013
THE VEHICLE DOES NOT SHIFT INTO PARK THUS KEY CANNOT BE REMOVED. *TR
Power train, Oct 25, 2012
THE SHIFT COLUMN IN MY 2002 DODGE DURANGO WILL NOT GO INTO GEAR. I HAVE TO GIGGLE IT SEVERAL TIMES TO GO INTO DRIVE OR REVERSE. *TR
Electrical system, Oct 10, 2012
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE ACTIVATING THE LOW BEAM HEADLIGHTS, THEY BEGAN FLICKERING ALONG WITH THE INSTRUMENT PANEL AND THE INTERIOR LIGHTS. THE VEHICLE WAS DRIVEN TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT CONTACTED IN REGARD TO THE ISSUE. THE FAILURE MILEAGE WAS 79,410 AND THE CURRENT MILEAGE WAS 79,466.
Electrical system, Oct 5, 2012
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND A WARNING LIGHT ERRONEOUSLY ILLUMINATED INDICATING THAT THE VEHICLE WAS IN REVERSE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO ADVISED THAT THE VIN FAILED TO QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 06V339000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 146,000.
Suspension, Aug 2, 2012
TL* THE CONTACT OWNS A 2002 DODGE DURANGO 4X4. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS DRIVEN WITH CAUTION TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS REPAIRED BY A CERTIFIED MECHANIC, WHO REPLACED THE FRONT DRIVER'S SIDE UPPER BALL JOINT WHICH SEPARATED FROM THE VEHICLE. THERE WAS A RECALL RELATED TO THE SAME DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 04V596000 (SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT); HOWEVER THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.