2002 Dodge Durango
Problems, recalls and owner-reported issues
Suspension is the leading concern among 434 owner complaints filed for this model year. This is the 11th highest complaint count among 25 Durango model years with reports.
Of the 2002 reports, 38 involved a crash and 13 involved a fire. 40 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Suspension, front, hubOct 20, 2008
SKF IS RECALLING 2,805 HUB UNITS, PART NO. BR930361, SOLD AS A SERVICE PART FOR 1997-2004 DODGE DAKOTA VEHICLES AND 1999-2003 DODGE DURANGO VEHICLES EQUIPPED WITH 2-WHEEL DRIVE & REAR AXLE ABS. DUE TO A SPECIFICATION ERROR, THE ROTOR PILOT FOR THE HUB UNIT MAY BE TOO LONG. THIS RESULTS IN THE WHEEL TO NOT BE SEATED FULLY AGAINST THE HUB FLANGE FACE DURING MOUNTING.
IMPROPER SEATING OF THE WHEEL CAN RESULT IN EXCESSIVE VIBRATION, BRAKE ROTOR NOISE, DIFFICULTY REMOVING THE WHEEL AFTER INSTALLATION AND OPERATION OF THE VEHICLE, AND POSSIBLY WHEEL-END SEPARATION DURING VEHICLE OPERATION. SHOULD WHEEL-END SEPARATION OCCUR, THE DRIVER COULD LOOSE CONTROL OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH.
SKF WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE HUB UNITS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 5, 2008. OWNERS MAY CONTACT SKF VSM NORTH AMERICA CUSTOMER SERVICE AT 1-800-644-8999.
Campaign 08E064000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftDec 4, 2007
ON CERTAIN VAN AND PICKUP TRUCKS EQUIPPED WITH AUTOMATIC TRANSMISSIONS, THE IGNITION/PARK SHIFT INTERLOCK SYSTEM MAY BECOME INOPERATIVE. THIS CAN ALLOW THE SHIFTER TO BE MOVED OUT OF THE "PARK" POSITION WITH THE IGNITION KEY REMOVED (OR IN THE "LOCK" POSITION). THIS CAN ALSO ALLOW THE IGNITION KEY TO BE REMOVED WHEN THE SHIFTER HAS NOT BEEN PLACED IN THE "PARK" POSITION.
EITHER OF THESE CONDITIONS COULD ALLOW THE VEHICLE TO ROLL AWAY CAUSING A CRASH WITHOUT WARNING.
DEALERS WILL REPLACE THE GEARSHIFT BLOCKER AND BRACKET ASSEMBLY FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JANUARY 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 07V555000 on NHTSA.gov
Electrical systemSep 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH FRONT BENCH SEATS ONLY, IF FLUID IS SPILLED FROM THE FLOOR MOUNTED CUP HOLDER, AN UNUSED CONSOLE POWER OUTLET CONNECTOR LOCATED UNDER THE SEAT MAY BECOME CONTAMINATED.
THIS MAY ALLOW DEVELOPMENT OF A HIGH RESISTIVE SHORT CIRCUIT IN THE CONNECTOR, WHICH COULD EVENTUALLY LEAD TO A FIRE.
DEALERS WILL INSPECT THE CONSOLE WIRING CONNECTOR FOR CORROSION, CLEAN AS REQUIRED, AND INSTALL A CAP TO PREVENT ADDITIONAL FLUID FROM CONTAMINATING THE CONNECTOR FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 30, 2006. OWNERS MAY CONTACT DAIMLER CHRYSLER AT 1-800-853-1403.
Campaign 06V339000 on NHTSA.gov
Engine and engine coolingMar 15, 2006
CERTAIN REPLACEMENT K&N FUEL PERFORMANCE KITS, P/NOS. 57-1509, 57-1511, 57-1511-1, 57-1517, 57-1517-1, 57-1527, AND 57-1530. ALSO, A SMALL PERCENTAGE OF THESE KITS WERE SOLD UNDER THE MOPAR PERFORMANCE PARTS BRAND NAME (P/NOS. P5007069 AND P5007070). ALL KITS WERE MANUFACTURED FROM APRIL 20, 1999, THROUGH SEPTEMBER 23, 2004. THESE ASSEMBLIES WERE MANUFACTURED AS REPLACEMENT EQUIPMENT FOR CERTAIN DODGE PICKUP TRUCKS AND SUVS. A SMALL PIECE OF MATERIAL FROM THE TUBE WALL COULD BE SUCKED INTO THE ENGINE THROTTLE BODY, WHICH COULD CAUSE THE THROTTLE TO BECOME JAMMED IN THE OPEN POSITION.
A JAMMED OPEN THROTTLE COULD CAUSE UNINTENDED ACCELERATION OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH OR INCREASED STOPING DISTANCES WHEN BRAKING.
K&N WILL PROVIDE OWNERS WITH A FREE REPAIR KIT ALONG WITH REPAIR INSTRUCTIONS. THE RECALL BEGAN ON APRIL 20, 2006.
Campaign 06E024000 on NHTSA.gov
Suspension, front, control arm, upper ball jointDec 21, 2004
ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOISE IN THE FRONT SUSPENSION, WHICH MAY NOT ALWAYS BE HEARD BY THE VEHICLE OCCUPANTS.
EXCESSIVE WEAR IN THE UPPER BALL JOINT MAY ALLOW IT TO SEPARATE, WHICH COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE.
DEALERS WILL REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS. THIS SAFETY IMPROVEMENT CAMPAIGN BEGAN ON DECEMBER 21, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V596000 on NHTSA.gov
Visibility, windshield wiper/washerMay 5, 2004
ON CERTAIN PICKUP TRUCKS AND SPORT UTILITY VEHICLES, THE WINDSHIELD WIPER MODULE MOTOR MAY BE SUSCEPTIBLE TO WATER INTRUSION THAT COULD CAUSE INTERNAL CORROSION AND RESULT IN PARTIAL OR COMPLETE LOSS OF FRONT WINDSHIELD WIPING CAPABILITY.
DRIVER VISIBILITY COULD BE REDUCED, WHICH COULD RESULT IN A CRASH.
DEALERS WILL REPLACE THE FRONT WINDSHIELD WIPER MODULE. OWNER NOTIFICATION BEGAN ON JULY 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V216000 on NHTSA.gov
Representative owner complaints
434 reports, newest first.
Power train, Mar 5, 2009
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT WAS UNABLE TO PLACE THE VEHICLE INTO DRIVE. SHE HAD TO MANEUVER THE GEAR SHIFTER SEVERAL TIMES BEFORE THE VEHICLE WOULD SHIFT INTO THE DRIVE POSITION. THERE WERE NO WARNINGS PRIOR TO THIS FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THE TECHNICIAN STATED THAT A SOLENOID FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN A RECALL AND NO COMPENSATION WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 128,000 AND CURRENT MILEAGE WAS 129,800.
Seat belts, Feb 23, 2009
NO INJURIES YET, REAR BENCH SEAT, SEAT BELTS RELEASE RANDOMLY, WILL NOT STAY LOCKED, ALL THREE DO THE SAME, ONE WORSE THAN OTHERS, IS GETTING WORSE. *TR
Power train, Jan 21, 2009
MY VEHICLE GETS STUCK IN PARK. THE SITUATION HAS OCCURRED ON NUMEROUS OCCASIONS TO THE EXTENT OF 5 OR 6 TIMES A YEAR. THE CAR IS COMPLETELY INOPERABLE WHEN THIS HAPPENS. OUR SOLUTION, AS RECOMMENDED BY A MECHANIC, WAS TO BANG ON THE STEERING WHEEL UNTIL IT FREES ITSELF, BUT THE MOST RECENT OCCURRENCE WAS UNABLE TO BE RESOLVED IN THIS MANNER. MY VEHICLE IS OF A YEAR AND MODEL (2002 DODGE DURANGO) THAT HAS HAD A RECALL FOR THE SHIFTER LOCK SITUATION (G28), BUT DODGE HAS INFORMED ME THAT MY VEHICLE DOES NOT QUALIFY FOR REPAIR. I HAVE SEARCHED AUTOMOBILE SITES ON THE INTERNET AND A NUMBER OF FOLKS HAVE HAD THE SAME PROBLEM AS MINE EXHIBITS AND HAVE BEEN ABLE TO GET IT REPAIRED UNDER THE RECALL NOTICE, YET MINE GETS DENIED. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALER THIS MORNING DUE TO THIS FAILURE AND WILL, NO DOUBT, HAVE TO PAY TO GET IT BACK, BUT I FEEL MY VEHICLE SHOULD BE INCLUDED IN THE RECALL REPAIRS AS ANNOUNCED. *TR
Power train, Latches/locks/linkages, Jan 8, 2009
MY 2002 DURANGO HAS DEVELOPED PROBLEM WHERE GEAR SHIFT LEVER IS STICKING IN PARK AT INITIAL STARTUP. WILL FREE UP AFTER SEVERAL MINUTES DELAY OR IF BRAKE PEDAL IS PUMPED 3-4 TIMES. WILL NOT REPEAT UNLESS ENGINE IS OFF SEVERAL HOURS. REGULAR DAILY OCCURRENCE PAST 4 WEEKS. CURRENT MILEAGE IS 100,010 MILES. AT FIRST THOUGHT SHIFT LINKAGE FREEZING IN WINTER WEATHER BUT NOW HAVE HAD PROBLEM ON DAYS WITH EXTENDED HOURS OF TEMPS WELL ABOVE FREEZING. NO DEALER CONTACT YET. *TR
Power train, Nov 24, 2008
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD BECOME STUCK IN THE PARK POSITION FOR APPROXIMATELY 2-3 MINUTES. THE DEALER COULD NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 07V555000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT). THE FAILURE AND CURRENT MILEAGES WERE 113,000.
Electrical system, Nov 19, 2008
2002 DODGE DURANGO THE HEATER BLOWER WIRES STARTED TO MELT, THE HEATER BLOWER RESISTOR FAILED AND THE PLUG BETWEEN THE WIRES AND RESISTOR MELTED TOGETHER. THIS IS THE SECOND TIME THIS HAS HAPPENED. FIRST TIME THE VEHICLE WAS IN WARRANTY AND THE DEALER JUST REPLACED THE RESISTOR. I WOULD HAVE TO LOOK AT MY RECORDS BUT I BELIEVE IT WAS AROUND 58,000 MILES ON THE VEHICLE. NOW THE VEHICLE HAS 80,000 MILES ON IT. AT FIRST IT SMELLED LIKE SOMETHING WAS BURYING WHEN THE BLOWER FAN WAS ON. THE HIGHER THE SETTING THE WORST THE SMELL BECAME. I HAVE REPLACED THE RESISTOR BUT LEFT THE MELTED PLUG AND WIRES BECAUSE THE DEALER WANTS $70.00 JUST FOR THE PARTS. I AM GUESSING I WILL HAVE TO REPLACE THE WIRES AND PLUG THE NEXT TIME THIS HAPPENS. I BELIEVE I HAVE ALREADY THROWN OUT THE PART BUT I WILL CHECK. THE MELTED PLUG IS ON THE VEHICLE. *TR
Equipment, Nov 18, 2008
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE VEHICLE WAS REPAIRED IN 2007 ACCORDING TO NHTSA CAMPAIGN ID NUMBER 06V339000 (ELECTRICAL SYSTEM). AFTERWARDS, THE HEATING UNIT FAILED TO WORK PROPERLY. THERE WERE NO FAILURES PRIOR TO THE RECALL REPAIR. THE CONTACT ALSO SMELLED A BURNING ODOR WHENEVER THE HEATING UNIT WAS ACTIVATED. THE MANUFACTURER STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER RECALL AND THEY COULD NO LONGER ASSIST. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 100,500.
Suspension, Nov 10, 2008
UPPER BALL JOINT FAILURE. LOUD NOISE AND DECREASED STEERING FUNCTION. RECALL ON 2002 DURANGO 4X4 BUT NOT ON 2002 DURANGO WITHOUT 4X4. PERHAPS SAME PARTS WERE USED IN BOTH TYPE 2002 DURANGO. RECALL SHOULD BE ON BOTH. ESTIMATE REPAIR COST $1500. *TR
Engine and engine cooling, Sep 30, 2008
WE BOUGHT OUR 2002 DODGE DURANGO IN JANUARY OF 2008. WE HAVE GOTTEN REGULAR OIL CHANGES, AND USE ON SYNTHETIC OIL. WE NEVER HAD ANY ISSUES WITH IT, UNTIL SUNDAY SEPTEMBER 28, 2008. EVERYTHING WAS FINE NO WEIRD NOISES, FEELINGS OF THE TRUCK SHAKING, OR JUMPING THEN WHEN I STOPPED AT A STOPLIGHT ALL THE OIL PRESSURE DROPPED. THE TRUCK KEPT RUNNING AS NORMAL THOUGH. AS SOON AS I ACCELERATED THE OIL PRESSURE STARTED CLIMBING AGAIN, AND I THOUGHT IT WAS JUST A FLUKE. AS SOON AS I PULLED INTO MY DRIVEWAY HOWEVER THE CHECK GAUGES LIGHT CAME ON AGAIN, AND ALL THE OIL PRESSURE DROPPED. FROM EVERYTHING WE HAVE READ ABOUT THIS PROBLEM, THE FIX IS VERY COSTLY UP TO 4000.00 DOLLARS. WE HAVE NOT GOTTEN IT FIXED AS OF YET, BECAUSE WE DO NOT HAVE THE MONEY FOR A NEW ENGINE!!! *TR
Steering, Sep 22, 2008
THE LEVER FOR TILT STEERING WHEEL BROKE IN STEERING COLUMN AND STEERING WHEEL WILL NO LONGER CHANGE POSITIONS. ACCORDING TO DODGE DEALER, A NEW STEERING COLUMN IS THE ONLY REMEDY. *TR
Engine and engine cooling, Sep 12, 2008
SLUDGE IN ENGINE IN 2005 REPAIRED BY CHRYSLER THE OLD PART IS NOT AVAILABLE. NOW AGAIN IN 2008 SLUDGE IN ENGINE. CAR STOPPED WHILE IN TRANSIT IN THE OFF RAMP OF MAJOR HIGHWAY. SLUDGE IN ENGINE HAS OCCURRED TWICE NOW. *TR
Seats, Sep 8, 2008
ADJUSTABLE LUMBAR SUPPORT ON BUCKET SEATS CAME APART AND THE ADJUSTMENT WHEEL IS NO LONGER ATTACHED TO ANYTHING. THE SEAT IS DISHED OUT IN THE BACK AND VERY UNCOMFORTABLE. *TR
Engine and engine cooling, Aug 19, 2008
WHILE RETURNING FROM A FAMILY VACATION(APP. 600MI. ROUND TRIP) THE DURANGO CHECK GAUGES LIGHT CAME ON THE DASH, I FOUND THE TEMP GAUGE WAS HOT, WHILE LOOKING FOR A WIDE PLACE TO PULL OVER ON THE HIGHWAY THE MOTOR DIED. I OPENED THE HOOD TO TRY TO FIND THE PROBLEM I FOUND THAT THE COOLANT RESERVOIR WAS STILL FULL OF COOL FLUID, AND THE RADIATOR WAS ALSO COOL(ABOUT BODY TEMP) ALSO FOUND THE TOP RADIATOR HOSE WAS WAY TOO HOT TO TOUCH. WHILE WAITING FOR THE TOW TRUCK, ABOUT 30 MIN. LATER, I HEARD BUBBLING, AND GURGLES FROM THE COOLANT SYSTEM, THEN THE RADIATOR WAS REALLY HOT. AFTER HAVING THE TOW TRUCK DROP IT OFF AT MY MECHANIC, HE SAID THE MOTOR WAS BLOWN(NO COMPRESSION IN CYLINDERS 2, 4, AND 6) PROBABLY CAUSED BY A STUCK THERMOSTAT. ESTIMATED REPAIR BILL FOR A REMANUFACTURED MOTOR APP. $6,000. *TR
Wheels, Jul 26, 2008, crash
THE FRONT RIGHT WHEEL DETACHED FROM OUR 2002 DODGE DURANGO. STEERING WAS THEN UNRESPONSIVE. WE COLLIDED WITH CENTER CEMENT WALL AND OVERTURNED 2-3 TIMES. *TR
Engine and engine cooling, Power train, Jul 25, 2008
I PURCHASE THE VEHICLE NEW IN JAN 2003. I FIRST EXPERIENCED THE PROBLEM A FEW MONTHS LATER BUT IT WAS VERY OCCASIONAL AND CONSEQUENTLY COULDN'T BE IDENTIFIED BY THE DEALER. WHAT HAPPENED WAS THAT (USUALLY AT HIGHWAY SPEED), THE ENGINE WOULD VERY BRIEFLY SHUT OFF AND THEN RESUME NORMALLY. THE BEST WAY I COULD DESCRIBE IT WOULD BE A SLIGHT 'STAGGER'. OVER THE YEARS THE PROBLEM HAS BECOME MORE AND MORE FREQUENT AND NOW OCCURS AT ALL SPEEDS IN ALL DRIVING CONDITIONS REGARDLESS OF LOAD, TEMPERATURE, WEATHER, ETC. IT NOW OCCURS AT LEAST DAILY AND SOMETIMES SEVERAL TIMES IN LESS THAN ONE MINUTE. OFTEN THE ENGINE WILL DIE COMPLETELY AND NEEDS TO BE RESTARTED USING THE KEY. TODAY, THE ENGINE DIED (COMPLETELY) AS I WAS PULLING OUT OF A PARKING SPOT AND ATTEMPTING TO MERGE WITH ONCOMING TRAFFIC. IT DIED (COMPLETELY) AGAIN AS I WAS GOING ABOUT 25 MPH ON CITY STREETS UNDER LIGHT LOAD. IT DIED AGAIN (COMPLETELY) AS I WAS PULLING INTO THE PARKING LOT OF A BUSINESS. DURING MY COMMUTE TO WORK IT 'STAGGERED' AT HIGHWAY SPEED AT THREE SEPARATE TIMES AT HIGHWAY SPEED WHILE UNDER MODERATE LOAD. SUFFICE TO SAY THIS IS QUITE DANGEROUS AS THE POWER STEERING AND POWER BRAKES BECOME SIGNIFICANTLY MORE DIFFICULT TO USE FOLLOWING LOSS OF POWER. *TR
Air bags, Jul 16, 2008, crash
I WAS DRIVING MY 2002 DODGE DURANGO WHEN I STRUCK THE REAR OF ANOTHER VEHICLE WHO WAS SITTING IN MY LANE ( A NON-TURNING LANE) NEITHER DRIVER OR PASSENGER AIRBAG DEPLOYED. *TR
Air bags, Jul 4, 2008
AIRBAG LIGHT IS ON. I TOOK IT TO A DODGE DEALER TO CHECK IT OUT. THEY SAID THAT THE LEFT SIDE IMPACT AIRBAG CONTROL MODULE IS BAD AND MAYBE THE AIRBAG, ALSO THE AIRBAG MODULE ITSELF MAY BE BAD. SAID THAT IT IS NOT COVERED UNDER WARRANTY SINCE IT IS ELECTRICAL. I THOUGHT WHEN IT CAME TO SAFETY ISSUE SUCH AS AIRBAGS, THAT IT WAS A FEDERAL LAW THAT THOSE ITEMS ARE FIXED FOR FREE. *TR
Steering, Suspension, Service brakes, Hydraulic, Engine and engine cooling, Jun 20, 2008
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A CLUNKING, WHINING, AND HUMMING SOUND COMING FROM THE FRONT END OF THE VEHICLE. HE DROVE TO THE REPAIR SHOP AND THE MECHANIC STATED THAT BOTH THE UPPER AND LOWER BALL JOINTS AND A TIE ROD NEEDED TO BE REPLACED. THE MECHANIC PERFORMED A WHEEL ALIGNMENT. NHTSA CAMPAIGN ID NUMBER 04V596000 (SUSPENSION:FRONT: CONTROL ARM:UPPER BALL JOINT) WAS REFERENCED. THE CONTACT WAS ALSO INFORMED THAT THE ENTIRE COOLING SYSTEM NEEDED TO BE REPLACED BECAUSE THE DEALER COULD NOT LOCATE THE CAUSE OF THE FAILURE. THE COOLING SYSTEM HAS NOT WORKED PROPERLY SINCE THE REPAIR. THE SWITCH TO OPERATE THE BLOWER MOTOR FAN ONLY WORKS ON HIGH. THE FAILURE MILEAGE WAS 110,000. UPDATED 07/15/08.*LJ THE BRAKES WERE REPLACED NUMEROUS TIMES. UPDATED 07/15/08.
Electrical system, Jun 12, 2008
PROBLEM STARTED WITH THE HEADLIGHTS FLASHING RANDOMLY, DASH AND INTERIOR LIGHTS FLASHING IN SEQUENCE WITH HEADLIGHTS. DURATION OF LIGHTS BEING OUT INCREASES THE LONGER THEY ARE ON. I WAS LUCKY I ONLY HAD A FEW BLOCKS TO DRIVE TO GET OF THE ROAD. THE NEXT DAY THE DOOR LOCKS, HORN, AND WIPERS STOPPED WORKING ALSO. HAVING HEADLIGHTS SUDDENLY GO OUT WHILE DRIVING COULD BE A REAL SAFETY ISSUE. IT APPEARS THE PROBLEM IS THE BODY MODULE, WHICH MUST BE INSTALLED BY A DEALER AND PROGRAMMED. *TR
Engine and engine cooling, May 9, 2008
I HAVE A 2002 DODGE DURANGO THAT HAS MULTIPLE ISSUES THAT SEEM TO HAPPEN ON EVERY DURANGO I KNOW OF. NOW I HAVE A COOLANT AND OVERHEATING PROBLEM. I HAVE A THROTTLE POSITION SENSOR PROBLEM AS WELL. THIS SEEMS TO BE FREQUENT WITH DURANGOS AND NO RECALLS FOR IT. *TR
Power train, May 5, 2008
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE RECALL REPAIR WAS PERFORMED IN FEBRUARY 2008. SOMEONE WAS NEARLY PINNED BETWEEN HIS VEHICLE AND ANOTHER VEHICLE WHEN HIS SON PULLED THE GEAR SHIFT OUT OF PARK. THE DEALER AND THE MANUFACTURER INFORMED HIM THAT THERE WAS A FAIL SAFE BRACKET THAT SHOULD HAVE REPLACED DURING THE RECALL REPAIR. SINCE THE BRACKET IS MADE OF POT METAL IT CAN FAIL EASILY. THE VEHICLE IS CURRENTLY BEING SERVICED AT THE DEALER. THE FAILURE MILEAGE WAS 110000 AND THE CURRENT MILEAGE WAS 111318.
Service brakes, Hydraulic, Power train, Apr 23, 2008
ABS AND BRAKE LIGHT CAME ON IN THE DASH. THE BRAKES DID BECOME SPONGY. VEHICLE WAS TAKEN DIRECTLY TO THE MECHANIC ABOUT 3/4 DOWN THE ROAD. HE FOUND THE CLIP TO THE REAR ABS SENSOR HAD BROKEN AND THE SENSOR TORN APART. FURTHER INVESTIGATION SHOWED THAT THE SENSOR HAD BEEN BROKEN BY THE REAR DIFFERENTIAL WHICH HAD FOR NO GOOD REASON SHATTERED INTO PIECES. THIS IS A GARAGE KEPT VEHICLE WITH 50,000 MILES AND NO ABUSE. *TR
Steering, Apr 20, 2008
ON 04/10/08 CUST#3792938 INV#15199 I TOOK MY CAR FOR RECALL #G28 IGNITION/PARK SHIFT INTERLOCK. I DROVE OFF THE LOT, NOTICED THE CHECK ENGINE LIGHT ON. IT WAS NOT ON WHEN I TOOK MY CAR IN. I WAS ALL READY ON THE FREEWAY & WAS ALL READY LATE FOR AN APPOINTMENT. I COULD NOT MOVE MY STEERING WHEEL TO THE LEVEL I HAD IT BEFORE I DROVE INTO THE LOT. I TOOK MY CAR BACK THE 15TH FOR THEM TO ADJUST THE STEERING WHEEL (I COULD HAVE HAD AN ACCIDENT). THEY TOLD ME THE STEERING WHEEL TILT KNOB WAS GONE. THE SERVICE MANAGER WAS VERY HELPFUL, TOLD ME HE WOULD ORDER THE PART AT NO CHARGE. I FORGOT TO MENTION THE CHECK ENGINE LIGHT. I WAITED MORE THAN 2 DAYS. ON THE 19TH I RETURNED, INV# 151350, & WAS HELD UP FOR 1HR, ONLY TO BE TOLD THE PART HAD BEEN USED ON ANOTHER CAR. THE SERVICE ADVISOR WANTED TO BLAME ME FOR THE MISSING KNOB. HE WANTED TO CHARGE ME TO CONNECT THEIR DIAGNOSTIC MACHINE ON MY CAR. I TOLD THEM I WOULD NOT PAY FOR THIS SERVICE. THE SERVICE MANAGER TOLD ME THE DIAGNOSTIC MACHINE WAS BROKEN & THEY WOULD HAVE TO ORDER ANOTHER ONE. IT SEEMED FUNNY TO ME, BEING THAT THEY HAD A LOT OF CUSTOMERS AFTER I ARRIVED. WHAT KIND OF REPAIRS WERE THEY DOING ON CARS' WITHOUT A DIAGNOSTIC TEST ON THEM? WHEN I HAVE TAKEN MY CAR IN THEY HAVE ALWAYS RUN THOSE DIAGNOSTIC TESTS. I WAS TOLD ON THE 19TH BY THE SERVICE MANAGER HE WOULD ACCOMMODATE ME & HAVE SOMEONE GO OUT TO MY HOME TO PUT THE KNOB ON MY CAR. HE ALSO SAID STATED THAT HE WOULD LOOK INTO THE CODE (CHECK ENGINE) TO SEE IF IT HAD ANYTHING TO DO WITH THEM PULLING APART THE STEERING COLUMN. WHAT CODE? BEING THAT HE TOLD ME THE DIAGNOSTIC MACHINE WAS NOT WORKING. NOW I AM WAITING FOR THE PART & MOST LIKELY WILL HAVE TO DRIVE AROUND WITH THAT CHECK ENGINE LIGHT ON UNTIL I CAN AFFORD TO HAVE THEM EVALUATE IT. IT SEEMS TO ME THAT IT WAS NOT A BIG ISSUE WITH THEM BEING THAT THEY WERE NOT THAT CONCERNED ABOUT THE CHECK ENGINE LIGHT WHEN THEY HANDED OVER THE CAR AFTER THEY REPLACE THE RECALL PART ON THE 10TH. *TR
Visibility, Apr 14, 2008
I PURCHASED MY 2002 DURANGO IN AUGUST 2007 WITH UNDER 74K MILES ON IT. ABOUT 6 MONTHS LATER, MY HUSBAND AND I FOUND THAT THE PASSENGER FRONT WINDOW WOULD NOT RESPOND TO THE MASTER CONTROL OR THE PASSENGER'S CONTROL. THE DEALER COULDN'T GET IT TO HAPPEN AGAIN. WE WORRIED ABOUT IT AT THE TIME, HAVING NEWLY MOVED TO OREGON WHERE WINTERS ARE USUALLY VERY RAINY. THANKFULLY, WE HAVEN'T HAD ANY FURTHER TROUBLE. *TR
Engine and engine cooling, Apr 2, 2008
THE VALVES ON THIS ENGINE BURNED OUT AT 59,000 MILES. THE CAUSE WAS REVEALED TO BE A DEFECTIVE CAMSHAFT WHICH WAS ROUGH AND PITTED AND HAD BURNED THE VALVES. THIS WAS A MANUFACTURER'S DEFECT AND NOT POOR MAINTENANCE; I HAVE HAD THE OIL CHANGED WITH SYNTHETIC OIL EVERY 3,000 MILES AND OTHERWISE TAKEN EXCELLENT CARE OF THIS VEHICLE. THE SUV REQUIRED A NEW CAMSHAFT AND COMPLETE VALVE JOB, COSTING APPROXIMATELY $2200 INCLUDING PARTS AND LABOR. *TR