2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints
1,115 reports, newest first.
Electrical system, May 28, 2014
I HAVE A 2004 DODGE DURANGO SLT, 2-WHEEL DRIVE, 8 CYLINDER, HEMI MAGNUM. MY PROBLEM IS THAT WHENEVER IT RAINS OR I GO THROUGH A CAR WASH OR IT SNOWS, MY CAR ACTS LIKE IT WANTS TO CUT OFF WHEN I COME TO A STOP. IT GASPS FOR AIR. SOMETIMES IT DOES CUT OFF, BUT IT QUICKLY STARTS BACK AGAIN. ONCE IT STOPS RAINING, MY CAR ACTS NORMAL AGAIN. I'VE TAKEN IT TO A DODGE DEALERSHIP THREE TIMES FOR THE SAME PROBLEM, AND EVERY TIME THE TECHNICIAN CANNOT FIND ANYTHING WRONG WITH IT. HE EVEN DROVE IT IN THE RAIN. THE ANSWER SEEMS SO SIMPLE, BUT NO ONE CAN SEEM TO FIND ANYTHING WRONG WITH MY VEHICLE. NOW I'M AFRAID TO DRIVE IT WHEN IT RAINS. *TR
Engine, May 18, 2014
JUST BOUGHT VEHICLE FROM A USED CAR DEALER IN NJ. ON DRIVE HOME TO PA, VEHICLE MADE A LOUD RATTLING NOISE, DEBRIS CAME OUT FROM AROUND TRUCK. ENGINE TURNED OFF IN THE MIDDLE OF A BUSY ROAD. LOTS OF SMOKE COMING OUT FROM UNDER THE HOOD AND FROM THE PASSENGER VENTS. ENGINE OIL POURED OUT OF THE ENGINE ONTO THE GROUND. VEHICLE HAD TO BE TOWED HOME. INSTRUMENT CLUSTER GAUGES WERE WITHIN NORMAL READINGS. NO CHECK ENGINE OR OIL LIGHTS ON. VEHICLE COOLANT TEMPS IN NORMAL RANGE ON THE GAUGE. IN PROCESS OF TALKING WITH VEHICLE'S PLACE OF PURCHASE TO FIND OUT HOW TO GET THIS ENGINE FIXED/REPLACED. *JS
Steering, Engine, May 16, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN AT 25 MPH, THE STEERING WHEEL SEIZED AND THE ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON FIVE SEPARATE OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND THE CURRENT MILEAGE WAS UNKNOWN.
Fuel system, Gasoline, Structure, May 13, 2014
THE FUEL OVERFLOW DOES NOT WORK AND ALLOWS FOR FUEL TO SPILL ALL OVER THE CAR. THIS RESULTS IN LOTS OF FUEL ON THE CAR AND ON THE GROUND. YOU CAN NEVER USE THE AUTOMATIC FUEL FILLER ON PUMPS. I HAVE EVEN GOTTEN FUEL AS HIGH UP AS MY FACE WHEN IT SPLASHES OUT. THIS HAS RESULTED IN RUST ON THE LEFT REAR QUARTER PANEL AND AS WELL AS A VERY UNSAFE FUELING AREA. *TR
Engine, May 9, 2014
5.7L HEMI. STARTED IT UP AT HOME AND CLANGING STARTED JUST LIKE THAT FROM THE ENGINE WITHOUT ANY PREVIOUS WARNING. SHUT IT OFF AND CHECKED AROUND AND FOUND PIECES OF THE ENGINE BLOCK ON THE GROUND. CRAWLED UNDER IT AND THERE IS A HOLE IN THE BLOCK JUST ABOUT THE OIL PAN LIP. *TR
Engine, May 8, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED AND THE ELECTRONIC THROTTLE CONTROL WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 112,000. THE VIN WAS NOT AVAILABLE.
Engine, May 7, 2014, fire
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, SMOKE WAS SEEN COMING FROM THE FRONT END OF THE VEHICLE AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP AND THE RADIATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED ON TWO OCCASIONS BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 162,000.
Engine, May 4, 2014
EVERY TIME I DRIVE IN THE RAIN THE ENGINE STALL AND MAKE A ABRUPT STOP. I HAVE NUMEROUS SERVICE DONE BY THE DODGE DEALER AND MANY AMOUNT OF MONEY SPENT ON TRYING TO CORRECT THIS MAJOR PROBLEM. IN GOOD WEATHER THE SUV DRIVE GREAT IT'S ONLY WHEN IT RAIN WHEN THIS HAPPENS. THIS A MAJOR SAFETY HAZARD ESPECIALLY WHEN YOUR ON A MAJOR HIGHWAY AND CARS ARE DRIVING AT HIGH SPEED BEHIND YOU AND YOUR CAR STOP. IS THE DODGE COMPANY WAITING FOR PEOPLE TO DIE IN ORDER TO CORRECT THIS PROBLEM. I'M THE ORIGINAL OWNER OF THIS VEHICLE AND ALWAYS HAD THE MAINTENANCE SERVICE DONE
Engine, Apr 30, 2014
WHILE DRIVING AT APPROXIMATELY 35 MPH, THE ENGINE PRODUCED A LOUD THUD FOLLOWED BY A PRONOUCED TAPPING NOISE. WAS ABLE GUIDE THE VEHICLE OFF THE ROAD. VEHICLE WAS TOWED TO LOCAL GARAGE WHERE THE ENGINE WAS PROCLAIMED "DEAD" - APPEARS TO HAVE THROWN A ROD. VEHICLE WAS WELL CARED FOR WITH DEALER OIL CHANGES EVERY 3K MILES. NO INDICATION OF A PROBLEM PRIOR TO THIS INCIDENT. CHRYSLER / DODGE UNWILLING TO PROVIDE ANY ASSISTANCE OR INFORMATION. *JS
Engine, Apr 23, 2014
MOISTURE ENTERED INTO THE CYLINDERS VIA THAT AIR INTAKE MANIFOLD DUE TO A WATER SEAL DESIGN DEFECT IN THE AREA OF THE WINDSHIELD WIPER ARMS. WHEN THE VEHICLE IS PARKED, RAIN WATER COMING DOWN THE FRONT WINDSHIELD WILL FLOW DIRECTLY UNDER THE COWL AND ONTO THE ENGINE BLOCK. THIS WATER INTRUSION CAUSES UNDUE STRESS ON THE PISTONS, RODS, AND CRANKSHAFT EVENTUALLY CAUSING A ROD TO BREAK AND PUNCTURE THE ENGINE BLOCK. IF THIS HAPPENS AT HIGHWAY SPEEDS, THE RESULTS COULD BE DEADLY. THE OTHER KNOWN SCENARIO IS AFTER THE CAR IS PARKED FOR A PERIOD OF TIME (EXPOSED TO RAIN), THE CYLINDER WILL FILL WITH WATER, CAUSING A HYDRO-LOCK CONDITION AND THE VEHICLE WILL NOT START. THE ENGINE USUALLY IS FOUND TO ALSO HAVE A BENT OR FRACTURED ROD AT THIS POINT. THIS IS A KNOWN PROBLEM BY DODGE / CHRYSLER AND THEY REFUSE TO DO ANYTHING ABOUT IT. SEE THE NUMEROUS COMPLAINTS ON EDMUNDS.COM BLOGS AND ON YOUTUBE REGARDING THIS TOPIC. *TR
Electrical system, Engine, Apr 23, 2014
2004 DODGE DURANGO LIMITED, 5.7L HEMI, PURCHASED ON 5/15/13. EXTENDED WARRANTY PURCHASED WITH VEHICLE AT TIME OF SALE. VEHICLE HAS BEEN RETURNED FOR SERVICE FIVE TIMES TO DATE FOR SAME ROOT ISSUE. IN UNDER ONE YEAR, ONLY APPROXIMATELY 2600 MILES HAVE BEEN DRIVEN DUE TO LACK OF RELIABILITY AND SERVICE RELATED PROBLEMS. IN THIS CASE, THE ROOT PROBLEM IS KNOWN TO THE SERVICE DEPARTMENT AND IS NOT UNIQUE TO THIS SPECIFIC VEHICLE, BUT RATHER A KNOWN ISSUE WITH THIS YEAR, MAKE AND MODEL. CHRYSLER IS UNABLE TO PROVIDE DIRECTION OR ANY TECHNICAL SUPPORT TO ASSIST THE SERVICE DEPARTMENT WITH SOLVING THE ISSUE. IT HAS BEEN CLEARLY ACKNOWLEDGED BY THE DEALERSHIP SERVICE DEPARTMENT, AS WELL AS CHRYSLER DIRECTLY, THAT THIS MATTER INVOLVES A MANUFACTURING DEFECT THAT HAS NOT BEEN CORRECTED AND WAS NEVER ISSUED AS A RECALL. MOST RECENTLY, I WAS NOTIFIED THAT ENGINE DAMAGE HAD BEEN REPAIRED AND THE VEHICLE WAS READY TO BE PICKED UP. IN THE SAME CONVERSATION, HOWEVER, I WAS ADVISED THAT THE CAUSE OF THE DAMAGE, BEING THE DEFECT THAT ALLOWS WATER TO ENTER THE ENGINE COMPARTMENT DURING HEAVY RAIN OR CAR WASHES, WAS NOT RECTIFIED. THIS ISSUE IS CLEARLY UNRESOLVED AND THE SAFETY OF MY FAMILY AND OTHER MOTORISTS COULD BE IN JEOPARDY IF CATASTROPHIC ENGINE FAILURE WERE TO OCCUR. CHRYSLER HAS OPTED TO IGNORE THIS FREQUENTLY REPORTED ISSUE AND SIMPLY PUSH THOSE WHO COMPLAIN AWAY. *TR
Power train, Engine, Apr 20, 2014, crash
I WAS PULLING AWAY FROM A STOP WHEN THE ENGINE SUDDENLY MADE SOME LOUD NOISES SOUNDING LIKE GRINDING AND THE VEHICLE LOST ALL POWER, STEERING AND BRAKES. I HAD TO NAVIGATE OVER RAILROAD TRACKS WITH A TRAIN COMING AND ONTO A SIDE STREET AND A DITCH. I WAS THE ONLY ONE IN THE TRUCK AT THE TIME AND WAS NOT HURT AND THERE WAS NO DAMAGE TO THE VEHICLE. IF IT HAD BEEN ONE OF MY KIDS OR WIFE DRIVING IT WOULD HAVE BEEN TRAGIC DUE TO NO POWER AND TRYING TO STEER A 5000LB TRUCK ACROSS TRAFFIC AND RAILROAD TRACKS WITH A TRAIN COMING. THIS VEHICLE WAS WELL MAINTAINED AND HAD AN OIL CHANGE TWO WEEKS PRIOR TO THE FAILURE. WITHIN THE PAST YEAR THIS I HAD THE VEHICLE COMPLETELY GONE THRU BY DEALER MCINERNEY IN MI AND THEY GOT IT READY FOR WHAT I THOUGHT WOULD BE THE NEXT 100,000 MILES. AFTER I HAD THE VEHICLE TOWED HOME DUE TO THE ESTIMATED $7000 REPAIR BILL, I CALLED SEVERAL CHRYSLER MECHANICS WHO TOLD ME THIS IS A KNOWN ISSUE WITH THAT MODEL AND ENGINE YEAR DUE TO BOTH WATER LEAKING INTO THE ENGINE COMPARTMENT (TSB ISSUED) AND A POSSIBLE PROBLEM WITH THE CRANK MAIN BEARING. I CALLED CHRYSLER CUSTOMER SERVICE (JOKE) AND BOTH THE PEOPLE I TALKED TOO "LITERALLY" ASKED WHY I WAS CALLING SINCE THE WARRANTY HAD EXPIRED AND IT WAS NO LONGER CHRYSLER'S PROBLEM. I TOLD THEM BECAUSE WARRANTY HAS NO BEARING ON A KNOWN DEFECT. THE SECOND PERSON I TALKED TO LITERALLY LAUGHED AT ME ON THE PHONE AND REFUSED TO LET ME TALK TO SOMEONE HIGHER THAN HIM STATING "I AM AS HIGH AS IT GETS" AND TOLD ME "CHRYSLER IS NOT GOING TO DO ANYTHING FOR YOU". I ASKED HIS IF THIS IS THE NEW CHRYSLER AFTER "I" HELPED BAIL THEM OUT, HE SAID THEY BAILED THEMSELVES OUT. THIS IS THE SAME CUSTOMER SERVICE THAT TOLD ME THERE WERE NO ELECTRICAL ISSUES, THEN 6 MONTHS LATER RECALLED MY TRUCK DUE TO ELECTRIC FIRES. IF THIS DOES NOT GET RESOLVED BY CHRYSLER, I NOR WILL A ANYONE IN MY FAMILY EVER BUY ANOTHER CHRYSLER PRODUCT. *TR
Engine, Apr 20, 2014
I HAVE A 2004 DODGE DURANGO WITH A 5.7 HEMI. AFTER A RAIN I STARTED THE VEHICLE AND THE ENGINE BLEW. THE DURANGO HAS HAD REGULAR SERVICE. WHEN IT WAS PARKED THE DAY BEFORE IT WAS FINE AND HAD BEEN DRIVEN ALL DAY. I LOOKED THIS UP AND IS A COMMON OCCURRENCE. *TR
Vehicle speed control, Engine, Apr 17, 2014
ON APRIL 11, 2014, MY THREE YOUNG CHILDREN, BOYFRIEND, AND MYSELF(PREGNANT) STOPPED AT A RED LIGHT. AS THE LIGHT TURNED GREEN I BEGAN TO ACCELERATE; THAT'S WHEN I HEARD A LOUD POPPING SOUND. AT FIRST I THOUGHT MAYBE MY TIRE POPPED. I WAS BARELY ABLE TO PULL OFF THE 4 LANE STREET I WAS TRAVELING ON WITHOUT GETTING HIT. ONCE I PULLED OVER I REALIZED OIL LEAKING FROM UNDERNEATH MY TRUCK. I WAS ABLE TO TAKE THE TRUCK TO A SERVICE STATION THAT WAS LOCATED ACROSS THE PARKING LOT AND WAS TOLD THE ENGINE FAILED. THE TRUCK STILL STARTS BUT MAKES A LOUD CLICKING NOISE. THIS TRUCK HAS BEEN WELL TAKING CARE OF AND MAINTENANCE REGULARLY. I HAVE DONE RESEARCH ON THE ISSUE AND HAVE FOUND THIS HAS BEEN AN ON GOING ISSUE WITH CHRYSLER. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL ON THIS ISSUE. I HAD NO WARNING SIGNS OF ANY ISSUES WITH MY TRUCK AND NOW THIS. THIS IS SUCH A DISAPPOINTMENT. *TR
Engine, Apr 16, 2014
AFTER A RAIN STORM WHERE THE 04 DURANGO WAS PARKED SLIGHTLY DOWNHILL I ATTEMPTED TO START THE VEHICLE AND HEARD A HORRID SOUND AS IF METAL PARTS WERE FLYING AROUND IN THE ENGINE. LOOKED UNDER THE VEHICLE AND FOUND SMALL PIECES OF METAL ON THE GROUND. EVENTUALLY FOUND A HOLE IN THE BLOCK AND AFTER DOING SOME RESEARCH ONLINE I FOUND THAT THIS IS A COMMON PROBLEM. I CALLED CHRYSLER AND THEY WOULD NOT HELP AS THE VEHICLE IS OUT OF WARRANTY. *TT
Structure, Engine, Apr 15, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND WOULD NOT START. THE CONTACT SHIFTED INTO NEUTRAL AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE WAS RECURRING AND ON SOME OCCASIONS, THE VEHICLE WOULD NOT RESTART UNTIL AFTER SEVERAL ATTEMPTS. ADDITIONALLY, THE VEHICLE WOULD HESITATE TO ENGAGE WHEN THE BRAKES WERE APPLIED. THE EXTERIOR BODY AND THE UNDERCARRIAGE EXHIBITED EXTENSIVE RUST. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE IT WAS DIAGNOSED THAT A ROD HAD PENETRATED AND DAMAGED THE ENGINE, WHICH WOULD NEED REPLACING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90000.
Engine, Apr 14, 2014
ON 2APRIL I WENT TO START THE DURANGO . DID NOT EVEN TURN AN IT STOPPED. I THOUGHT IT WAS A STARTER MOTOR. I WAS TOLD IT WAS NOT IT WAS IN THE ENGINE. I WENT ON LINE AN FOUND OUT THAT DODGE HAD A PROBLEM WITH THIS ENGINE(HEMI). VALVE PROBLEM. I LOOKED ON LINE I SAW ALL THE TROUBLE PEOPLE HAD AFTER 100,000 MI. DODGE HAD A PROBLEM AN DID NOTHING TILL 2005. THERE HAS TO BE OVER A 100 PEOPLE WITH THIS PROBLEM. CHRYSLER WILL NOT DO NOTHING. THEY CANT DO ANYTHING TILL THERE IS A CALL BACK. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 10/8/2014 *JS
Steering, Electrical system, Vehicle speed control, Apr 13, 2014
I BOUGHT MY 04 DURANGO FROM A DEALER AND IM OUTSIDE OF WARRANTY I'M A LITTLE IRRITATED WITH MY WIFE CALLING ME COMPLAINING SHE IS STRANDED! I PAID BIG MONEY FOR THIS TRUCK AND DON'T THINK I SHOULD BE RESPONSIBLE FOR PAYING A MECHANIC TO PLAY GUESS AND CHECK. I HAVE MY TRUCK RANDOMLY SHIFTING IN AND OUT OF 4LOCK MOSTLY WHILE DRIVING SLOW BUT HAS HAPPENED ON THE EXPRESSWAY IM WORRIED FOR DAMAGE TO MY TRANSFERCASE FROM THIS I CANT AFFORD TO REPLACE A TRANSFERCASE LET ALONE THE TRUCK ITS SELF I SEE ALOT OF OTHERS WITH THE SAME ISSUE AND I THINK IT SHOULD BE A RECALL BEFORE SOMEONE IS HURT BY THIS COMMON PROBLEM. *JS
Electrical system, Engine, Apr 11, 2014, fire
TRUCK WAS PARKED IN THE DRIVEWAY AND IT WAS RAINING AND WITHOUT WARNING THE LIGHTS TURNED ON AND SMOKE WAS SEEN FROM THE HOOD, THE KEY WAS NOT IN THE IGNITION OR NO ONE WAS NEAR THE TRUCK AT THE TIME THE FIRE DEPARTMENT WAS CALLED IN AND THE BATTERY WAS DISCONNECTED. THE TRUCK WAS TAKEN TO THE DEALER FOR REPAIRS AND $1000.00 WAS SPENT ON REPAIRS AND WHEN THE TRUCK WAS TAKEN FOR A CAR WASH THE SAME THING HAPPENED AGAIN THE DODGE DEALER DOES NOT KNOW WHAT CAUSES THE WATER TO GO IN TO THE ENGINE I WAS TOLD TO CHANGE THE SPARK PLUG WIRES AND CABLES ANOTHER $600.00 BUT I WAS TOLD THAT AS WATER KEEPS GOING IN THE SAME PROBLEM MAY OCCUR. TESTS WERE DONE IN THE DODGE DEALER SHOP AND THEY CONFIRMED THAT WATER IS GOING IN TO THE ENGINE BUT CANNOT EXPLAIN WHY AND HOW TO RESOLVE IT. IF DRIVING AND IT RAINS THIS MAY CAUSE AN ACCIDENT IF THE TRUCK TURNS OFF WHILE DRIVING. *JS
Engine, Apr 10, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED WHILE ATTEMPTING TO PULL OUT OF A LANE TO PASS ANOTHER VEHICLE, THERE WAS A LOUD KNOCKING NOISE. THE CONTACT HAD TO REDUCE SPEED AND COAST THE VEHICLE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHO DIAGNOSED THAT THE PISTONS AND RODS HAD BROKEN RESULTING IN DAMAGING THE BLOCK WHICH WOULD REQUIRE THE ENGINE TO BE REPLACED. THE VEHICLE WAS TO BE REPAIRED. IN INCLEMENT WEATHER, DURING HEAVY RAIN THERE HAD BEEN INTERMEDIATE HESITATION AND SPUTTERING IN THE ENGINE WITHOUT WARNING AT RANDOM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120000. UPDATED 6/10/14*CN
Electrical system, Apr 8, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WITHOUT WARNING WHENEVER BEING DRIVEN IN RAINY WEATHER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS NOT ABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE VEHICLE CONTINUED TO STALL WITHOUT WARNING EACH TIME IT WOULD RAIN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE CONTINUED TO RECUR SPORADICALLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE ON MULTIPLE OCCASIONS. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Engine, Apr 7, 2014
FIRST THING IS WHEN IT RAIN THE SUV STALL AND CUTS OFF. THE TOP PART OF THE ROOF ON THE INSIDE GETS WET ALSO MY SEATBELTS. THEN THE SECOND THING IS THE ENGINE WHICH THREW A ROD AT 149000 MILES. THE ONLY ONE THAT WORK ON THIS VEHICLE WAS THE DODGE DEALERSHIP. AND I JUST HAD MY OIL CHANGE A MONTH BEFORE WITH THERE 23 POINT INSPECTION. SOMEONE NEEDS TO LOOK INTO THIS WATER PROBLEM WITH THIS VEHICLE THAT'S WHY THESE MODELS ARE BLOWING ENGINES AT LOW MILES. I LOOK THIS PROBLEM UP IAM NOT THE ONLY ONE HAVING THESE PROBLEMS WITH THIS VEHICLE. THIS NEEDS IMMEDIATE ATTENTION BEFORE SOMEONE GETS HURT OR KILLED. THANKS FOR LISTENING. *TR
Engine, Apr 3, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE JERKED AND STALLED WHILE DRIVING VARIOUS SPEEDS. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO PERFORMED SEVERAL DIAGNOSTIC TEST WHICH WERE UNABLE TO LOCATE A FAILURE CODE. THE MECHANIC ATTEMPTED TO REPAIR THE VEHICLE; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE ENGINE LIGHT REMAINED ILLUMINATED AND THE VEHICLE CONTINUED TO JERK AND STALL. THE CONTACT WAS UNABLE TO IDENTIFY THE DETAILS REGARDING THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. THE APPROXIMATE CURRENT MILEAGE WAS 120,000.
Electrical system, Engine, Apr 1, 2014
WHEN RAINING VEHICLE WANTS TO SHUT OFF DUE TO WATER RUNNING DOWN THE HOOD/ WINDSHIELD COWL AND DIRECTLY RUNNING ONTO ENGINE ELECTRICAL COMPONENTS. PERFORM A SEARCH FOR VEHICLE AND ISSUE. I AM NOT THE ONLY ONE TO HAVE THIS ISSUE. *TR
Steering, Mar 31, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH AND ATTEMPTING TO MAKE A TURN, THE STEERING WHEEL SEIZED AND MADE THE VEHICLE VERY DIFFICULT TO CONTROL. THE CONTACT MENTIONED THAT THE FAILURE WOULD OCCUR DURING RAINY WEATHER. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TEST OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 121,000 AND THE CURRENT MILEAGE WAS 131,000.