2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints
1,115 reports, newest first.
Electrical system, Equipment, Mar 21, 2014
OEM CD PLAYER HAS BECOME INOPERABLE DUE TO BATTERY CHANGE. THIS IS A KNOWN ISSUE WITH ALL MAKES AND MODELS OF DCC. EVEN NEW 2013 AND 2014 MODELS. DCC REFUSES TO DO ANYTHING ABOUT THIS. DEALERS CHARGE BIG BUCKS TO RE-FLASH CONTROL MODULE SO THAT CD PLAYER IS AGAIN RECOGNIZED BY COMPUTER. WHY SHOULD A VEHICLE HAVE TO BE RE PROGRAMMED EVERY TIME A BATTERY GOES DEAD? THIS IS AN OBVIOUS DESIGN FLAW IN SOFTWARE AND THE PUBLIC SHOULD NOT BE FOOTING THE BILL FOR IT. *TR
Engine, Mar 21, 2014
FROM THE TIME I PURCHASED THIS VEHICLE THERE WAS A PROBLEM WITH THE ENGINE (5.7L HEMI). WHEN DRIVING IN RAIN OR GOING THROUGH AN AUTOMATIC CAR WASH THE ENGINE WOULD START MISSING AND SOMETIMES DIE. THIS WOULD MAKE THE CHECK ENGINE LIGHT COME ON. I TOOK THE VEHICLE TO DEALERS IN BOTH KENTUCKY & NORTH CAROLINA AND TO VARIOUS AUTO PARTS STORES AS WELL AS INDEPENDENT MECHANICS. THE DIAGNOSTICS READER ALWAYS SHOWED MISFIRE IN #2 CYLINDER BUT NO ONE COULD TELL ME WHAT CAUSED IT. EVEN THOUGH I KEPT THE OIL CHANGED AS WELL AS OTHER MAINTENANCE IT STARTED KNOCKING AND BLEW AT 124,000 MILES. I CONTACTED DODGE AND THEY ASSURED ME THAT THEY KNEW OF NO PROBLEMS WITH THESE VEHICLES. I REPLACED THE ENGINE WITH ONE FROM A WRECKING YARD WITH 60,000 MILES. SAME PROBLEMS WITH RAIN AND CAR WASHES. IT LASTED 2 YEARS AND 21,000 MILES. I CONTACTED DODGE AND GOT THE SAME REPLY. AFTER RESEARCHING ON LINE IT SEEMS THERE ARE HUNDREDS OF PEOPLE THAT HAVE EXPERIENCED THE SAME PROBLEM THAT I HAVE. I WAS ONE OF THE LUCKY ONES. MINE BLEW UP IN THE DRIVEWAY INSTEAD OF ON THE HIGHWAY. DODGE SEEMS TO HAVE REMEDIED THE PROBLEM IN 2006 & LATER MODELS BUT STILL WON'T ADMIT THAT THERE IS A MAJOR AND POTENTIALLY DANGEROUS PROBLEM IN THE 2004 & 2005 MODELS. I FEEL THAT DODGE SHOULD HAVE TO REPAIR THESE VEHICLES AND REIMBURSE THE OWNERS FOR REPAIRS WE HAVE ALREADY DONE THANK YOU *TR
Engine, Mar 20, 2014
VEHICLE WAS IN DRIVEWAY AFTER RUNNING FINE THE DAY BEFORE. STARTED IT UP AND IT THREW A ROD THROUGH THE MOTOR AND OIL ALL OVER THE GROUND. THERE WERE NO LIGHTS ON AND VEHICLE HAD BEEN PROPERLY MAINTAINED. READ ONLINE THAT THERE ARE HUNDREDS IF NOT THOUSANDS OF PEOPLE WITH THIS PROBLEM. *TR
Engine, Mar 20, 2014
AFTER MAKING A CLICKING NOISE FOR A COUPLE OF DAYS THAT WE HAD BEEN TOLD WAS THE STARTER FAN (AND HAVING IT REPLACED), WE LOADED UP OUR DURANGO FOR A WEEK LONG CAMPING TRIP 8 HOURS AWAY. 45 MINUTES INTO THE DRIVE THE DURANGO STARTED "DRAGGING" LIKE IT WAS HAVING A DIFFICULT TIME MAINTAINING SPEED WITH CRUISE CONTROL. SHORTLY AFTERWARD, A HORRIBLE METAL ON METAL BANGING NOISE CAME FROM UNDER THE HOOD AND I LOST ALL POWER. ON THE INTERSTATE, AT 4 A.M. I DROPPED FROM 72 MPH TO 0 IN A MATTER OF SECONDS AND BARELY HAD ENOUGH MOMENTUM TO PULL THE TRUCK TO THE SIDE OF THE ROAD. OIL JUST POURED FROM UNDER THE TRUCK. WE HAD THE DURANGO TOWED HOME AND CALLED OUR LOCAL MECHANIC. HE TOOK A LOOK AND INFORMED US WE HAD THROWN A ROD AND COMPLETE ENGINE REPLACEMENT WOULD BE NEEDED. WE VERIFIED THIS THROUGH 3 DIFFERENT DODGE TECHNICIANS WHO ALL STATED THAT THIS WAS A KNOWN ISSUE WITHIN THE COMPANY. THEY KNOW AND HAVE KNOWN THAT THE SKIRTING AT THE BOTTOM OF THE WINDSHIELD LEAKS. THEY KNOW THAT THOSE LEAKS DRIP WATER ONTO THE INTAKE VALVE RESULTING IN WATER BEING DRAWN INTO THE ENGINE AND CAUSING ENGINE FAILURE THROUGH A ROD BEING THROWN. THIS IS NOT A CHEAP FIX. IT COULD HAVE BEEN THROUGH RECALL OR EVEN NOTIFICATION TO OWNERS. IT COULD HAVE ONLY COST ABOUT $400. BUT NOW IT DOESN'T. NOW IT COSTS ANYWHERE FROM $4-6000. UNACCEPTABLE. *TR
Air bags, Mar 19, 2014, crash
WE INVOLVED IN A ROLL OVER WE WHERE HIT FROM REAR AND ROLLED OVER A COUPLE TIMES AND NO AIR BAGS DEPLOYED OE EVEN WHEN FRONT END HIT THE WALL THAT WE WENT UP BEFORE ROLLING OVER. *TR
Engine, Mar 19, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, A LOUD BANG EMITTED OUTSIDE OF THE VEHICLE AS THE ENGINE STALLED. THE ENGINE WARNING INDICATOR AND LIGHT BULB WARNING ICON WERE ILLUMINATED AND THE ENGINE FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS, WHO STATED THAT THERE WAS A BLOWN ENGINE ROD AND PISTON. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 72,833. THE VIN WAS UNAVAILABLE.
Engine, Mar 19, 2014
RAN GREAT WHEN I PARKED IT. CAME OUT NEXT MORNING WENT TO START IT AND HEARD LOUD BANG. WHEN I GOT OUT TO SEE WHAT HAPPENED SEEN OIL ON THE GROUND. ENGINE SEIZED. HAD HOLE IN THE BLOCK. COST TO FIX THIS $4300. WHEN WILL SOMETHING BE DONE ABOUT THIS. I CAN'T AFFORD TO FIX IT SO IT WILL SIT TILL THEY HAVE A RECALL. *TR
Power train, Mar 14, 2014, crash
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD STALL SPORADICALLY. ADDITIONALLY, THE TRANSMISSION WOULD SLIP AND THE VEHICLE WOULD ENGAGE INTO ANY GEAR INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE ENGINE RPMS WOULD INCREASE EXCESSIVELY AND THE VEHICLE WOULD EXHIBIT AN ABNORMAL NOISE WHEN FIRST STARTED. ON ONE OCCASION, THE CONTACT SECURED THE VEHICLE IN PARK AND EXITED WHEN SHE NOTICED THE VEHICLE HAD ROLLED AWAY. THE CONTACT WAS ABLE TO RE-ENTER THE VEHICLE HOWEVER, IT PROCEEDED TO CRASH INTO A TREE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE HAD BEEN TAKEN TO AN AUTHORIZED DEALER MULTIPLE TIMES WHERE THE FUEL PUMP AND THE ALTERNATOR WAS REPLACED BUT THE FAILURE PERSISTED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76000.
Engine, Mar 12, 2014
ENGINE STALLING WHEN RAINING OR GOING THROUGH CAR WASH, READING ON OTHER COMPLAINTS ABOUT THIS MAKE AND MODEL OF TRUCK DOING THE SAME THING AND IT ENDS UP BLOWING THE MOTOR, SOMETHING NEEDS TO BE DONE ABOUT THIS. *TR
Engine, Mar 6, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT UPON STARTING THE IGNITION, A LOUD NOISE EMITTED FROM THE ENGINE. THE CONTACT MENTIONED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 120,000. *TR
Power train, Electrical system, Engine, Feb 28, 2014
DURING MEDIUM/HEAVY RAIN THE ENGINE STALLS BADLY OR COMPLETELY DIES. ALSO HAPPENS DURING CAR WASHES, THOUGH NOT A SAFETY ISSUE THEN- JUST AGGRAVATING! :( RESTARTS ONLY AFTER RAIN SUBSIDES. THIS CREATES A VERY DANGEROUS DRIVING CONDITION- FOR MYSELF AND THOSE VEHICLES AROUND ME. MY RESEARCH SHOWS THIS IS A VERY COMMON PROBLEM FOR THIS VEHICLE. DESPITE COUNTLESS COMPLAINTS, IT APPEARS DODGE HAS REFUSED TO ACKNOWLEDGE OR ADDRESS IT FOR SEVERAL YEARS, ALIENATING MANY PREVIOUSLY LOYAL CUSTOMERS (THIS WAS A VERY POPULAR SUV). THE FACTORY WARANTY WAS EXPIRED/NEAR TO EXPIRE WHEN MOST OF US BEGAN TO EXPERIENCE THIS SO WE HAD LITTLE RECOURSE. AS MY VEHICLE WAS PURCHASED NEW AND HAS LOW MILES FOR ITS AGE, I PLAN TO KEEP IT FOR THE FORESEEABLE FUTURE- CIRCUMSTANCES PERMITTING... THANK YOU FOR LETTING ME POST MY CONCERN HERE! I HOPE SOMETHING CAN BE DONE TO CORRECT THIS VERY SERIOUS ISSUE. LONG OVERDUE! STEP UP CHRYSLER AND STAND BEHIND YOUR PRODUCT. THANK YOU AGAIN FOR GIVING ATTENTION TO MY CONCERN. :) *TR
Engine, Feb 11, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS IN THE RAIN, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. UPDATED 4/28/14*CN *TR
Engine, Feb 2, 2014
UPON STARTING THE ENGINE, A LOUD KNOCKING SOUND CAME FROM THE ENGINE. THE CAR WAS AT A REPAIR FACILITY FOR AN UNRELATED ISSUE. THE MECHANICS BELIEVE THAT THE ENGINE IS BLOWN AND NEEDS REPLACEMENT. THIS CAR HAD REGULAR MAINTENANCE AND HAD THE OIL CHANGED RECENTLY. THE MECHANICS CHECKED THE OIL LEVEL WHICH WAS NORMAL. THE ENGINE ALSO HAD A PROBLEM WITH IT RUNNING ROUGH AFTER A HEAVY RAIN. *TR
Engine, Jan 30, 2014
SUDDEN COMPETE ENGINE FAILURE SPUN CRANK BEARINGS AND OTHER ROD DAMAGE. ENGINE HAD REGULAR OIL CHANGED REGULARLY. I USED THE GOOD STUFF MOBILE 1. WOW AFTER READING ABOUT ALL OF THESE BLOWN UP ENGINES ACROSS THE USA WHY HAVEN'T YOU DONE ANYTHING? PRICE TO FIX $6,000. 95,000 MILES AND ENGINE FAILURE SOMETHING HAS TO BE DONE. *TR
Electrical system, Jan 29, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE EXTERIOR LIGHTS AND THE RADIO THEN IMMEDIATELY BECAME INOPERABLE. THE DRIVER AND PASSENGER'S SIDE DOORS AND REAR HATCH ALSO BECAME INOPERABLE. THE CONTACT WAS UNABLE TO EXIT THE VEHICLE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS NOT TAKEN FOR DIAGNOSIS OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Exterior lighting, Jan 27, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE HEADLIGHTS AND THE INSTRUMENT PANEL TO FLICKER ON AND OFF. THE CONTACT HAD TO ENGAGE THE HEADLIGHT HIGH BEAM BUTTON IN ORDER FOR THE HEADLIGHTS TO FUNCTION AND THE INSTRUMENT PANEL TO REMAIN ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 144,000.
Steering, Engine, Jan 22, 2014, fire
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE RAPIDLY AND ABNORMALLY ACCELERATED WHEN THE ACCELERATOR PEDAL WAS ENGAGED. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT ENGINE OIL WAS LEAKING FROM THE VEHICLE AND THE TIE ROD WAS FRACTURED. IN ADDITION, SMOKE AND A SMALL FIRE ERUPTED FROM UNDER THE HOOD. THE CONTACT WAS ABLE TO CONTAIN THE FIRE. THE VEHICLE WAS INSPECTED BY A LOCAL MECHANIC , WHO ADVISED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 109,000. *TR
Engine, Jan 21, 2014
ON 12/30/13, OWNER STARTED DURANGO AND HEARD LOUD POP FROM ENGINE FOLLOWED BY CHECK ENGINE LIGHT. OWNER DROVE DURANGO TO REPAIR SHOP WHERE HE HAS SERVICED ALL HIS VEHICLES SINCE MOVING TO AREA 11 YEARS AGO. SHOP MANAGER INSPECTED VEHICLE, NOTED CHECK-ENGINE STILL ON AND RECOMMENDED ENGINE DIAGNOSTIC. ON 12/31/13, SHOP CALLED OWNER STATING THAT ENGINE DIAGNOSTIC DID NOT IDENTIFY CAUSE FOR CHECK-ENGINE LIGHT OTHER THAN ISSUE WITH CYLINDER #4. SHOP RECOMMENDED AN INDUCTION SERVICE TO FLUSH CARBON BUILDUP FROM THE ENGINE. SHOP MANAGER CALLED LATER, STATING THAT AFTER ENGINE FLUSH AND DURING TEST DRIVE, THE BOTTOM OF THE ENGINE BLEW WITH HOLES IN BOTH SIDES. ESTIMATE COST FOR REBUILT ENGINE AND INSTALLATION IS $8500. SHOP POINTED OWNER TO AN EDMUNDS FORUM WHERE OWNERS WERE REPORTING SIMILAR AND IN SOME CASES ALMOST IDENTICAL INSTANCES OF BLOWN ENGINES ON THE DODGE 5.7 HEMI ENGINE FOR MODEL YEAR 2004. OWNER RESEARCHED AND FOUND 100S OF INSTANCES WHERE THE DODGE 5.7 HEMI ENGINE BLEW BETWEEN 70K AND 110K FOR MODEL YEARS 2004 & 2005 UNDER SIMILAR CONDITIONS (LOW SPEEDS, LITTLE TO NO WARNING PRIOR TO FAILURE, POSSIBLE ASSOCIATION WITH HEAVY RAINS). THREE INSTANCES INVOLVED HIGHWAY SPEEDS, ONE DOWNHILL AND TWO WHICH NEARLY RESULTED IN ACCIDENTS IN TRYING TO STOP THE VEHICLE. ON 1/8/14, OWNER CALLED CHRYSLER AT 1-800-247-9753 AND SPOKE WITH AGENT FOR HELP IN COVERING COST TO REPLACE ENGINE. OWNER STATED HIS RESEARCH AND WHAT APPEARS TO BE AN OBVIOUS DESIGN OR MANUFACTURING PROBLEM AS EVIDENT BY THE LARGE NUMBER OF BLOWN ENGINES. OWNER EXPRESSED LOYALTY VIA OWNERSHIP OF 1984 RAMPAGE ([XXX]), 1998 GRAND CARAVAN ([XXX]), AND 2004 DURANGO ([XXX]). CHRYSLER AGENT STATED THAT SINCE THE VEHICLE WAS OUTSIDE THE 8YR/70K MILE WARRANTY, THEY WILL NOT PROVIDE ANY COMPENSATION OF HELP IN COVERING THE COST OF THE ENGINE AND INSTALLATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Jan 17, 2014
THERE IS A PROBLEM WITH THE DODGE HEMI 5.7L ENGINE*** I HAVE MAINTAINED MY 2004 DODGE DURANGO IMMACULATELY, MECHANICALLY AND PHYSICALLY. I PURCHASED MY DURANGO IN 2006 FROM A DEALER WITH 36K MILES ON IT. IN 2010 WITH 155,000 MILES ON IT, THE PUSH ROD BROKE WHEN I WAS ON MY WAS TO THE OFFICE. THE TRUCK WAS SITTING IN MY DRIVEWAY FROM THE NIGHT BEFORE AND WHEN I WENT TO START THE ENGINE, IT MADE A LOUD POPPING NOISE AND ENGINE SHUTDOWN. I HAD THE VEHICLE TOWED TO A SHOP WHERE IT WAS CONFIRMED THE PUSH ROD HAD BROKEN, OIL CHANGED ON REGULAR BASIS, ETC.. I HAD THE ENGINE REPLACED IN NOV 2010 WITH ANOTHER DODGE HEMI 5.7 L HEMI ENGINE. OVER 3 YEARS LATER GUESS WHAT????????? THE REPLACED DODGE HEMI ENGINE BLEW ON ME IN THE SAME DRIVEWAY 3 YEARS LATER DECEMBER 5, 2013. I AM POSTING THIS NOTE TO OTHER OWNERS TO STEER CLEAR OF REPLACING THE ENGINE AS IT WILL HAPPEN AGAIN, IT IS NOT A MATTER OF IF, BUT WHEN. AS OF DECEMBER 2013 MY DODGE HAS BEEN SITTING AT THE SHOP I HAD IT TOWED TO AND I REFUSE TO BUY ANOTHER ENGINE. ONE CONSISTENT ISSUE WHICH I HAVE READ FROM THE OTHER COMPLAINTS IS THAT THE ENGINE WOULD HARD IDLE (ACT LIKE IT WOULD STALL) DURING HEAVY RAIN STORMS. I AM PISSED BECAUSE I HAVE A EXCELLENT CONDITIONED VEHICLE APPEARANCE AND MECHANICALLY I AM OUT OF A VEHICLE. FORTUNATELY/UNFORTUNATELY THE VEHICLE IS PAID FOR. I AM GOING TO LODGE ANOTHER COMPLAINT WITH THE NHTSA. IT IS UNBELIEVABLE SO MANY PEOPLE HAVE THE EXACT SAME ISSUE WITH THIS ENGINE. HOW CAN WE GET CHRSYLER/DODGE TO OWN THIS PROBLEM AND MAKE IT'S OWNERS OF ITS DODGE DURANGO'S WHOLE FOR FIXING THIS RECURRING PROBLEM. I AM A PERFECT EXAMPLE OF REPLACING THE ENGINE IN THIS VEHICLE ONCE, AND 3 YEARS LATER THE EXACT ISSUE HAS OCCURRED AGAIN!!!!!!!!! *TR
Engine, Jan 17, 2014
THERE IS A PROBLEM WITH THE DODGE HEMI 5.7L ENGINE*** I HAVE MAINTAINED MY 2004 DODGE DURANGO IMMACULATELY, MECHANICALLY AND PHYSICALLY. I PURCHASED MY DURANGO IN 2006 FROM A DEALER WITH 36K MILES ON IT. IN 2010 WITH 155,000 MILES ON IT, THE PUSH ROD BROKE WHEN I WAS ON MY WAS TO THE OFFICE. THE TRUCK WAS SITTING IN MY DRIVEWAY FROM THE NIGHT BEFORE AND WHEN I WENT TO START THE ENGINE, IT MADE A LOUD POPPING NOISE AND ENGINE SHUTDOWN. I HAD THE VEHICLE TOWED TO A SHOP WHERE IT WAS CONFIRMED THE PUSH ROD HAD BROKEN, OIL CHANGED ON REGULAR BASIS, ETC.. I HAD THE ENGINE REPLACED IN NOV 2010 WITH ANOTHER DODGE HEMI 5.7 L HEMI ENGINE. OVER 3 YEARS LATER GUESS WHAT????????? THE REPLACED DODGE HEMI ENGINE BLEW ON ME IN THE SAME DRIVEWAY 3 YEARS LATER DECEMBER 5, 2013. I AM POSTING THIS NOTE TO OTHER OWNERS TO STEER CLEAR OF REPLACING THE ENGINE AS IT WILL HAPPEN AGAIN, IT IS NOT A MATTER OF IF, BUT WHEN. AS OF DECEMBER 2013 MY DODGE HAS BEEN SITTING AT THE SHOP I HAD IT TOWED TO AND I REFUSE TO BUY ANOTHER ENGINE. ONE CONSISTENT ISSUE WHICH I HAVE READ FROM THE OTHER COMPLAINTS IS THAT THE ENGINE WOULD HARD IDLE (ACT LIKE IT WOULD STALL) DURING HEAVY RAIN STORMS. I AM PISSED BECAUSE I HAVE A EXCELLENT CONDITIONED VEHICLE APPEARANCE AND MECHANICALLY I AM OUT OF A VEHICLE. FORTUNATELY/UNFORTUNATELY THE VEHICLE IS PAID FOR. I AM GOING TO LODGE ANOTHER COMPLAINT WITH THE NHTSA. IT IS UNBELIEVABLE SO MANY PEOPLE HAVE THE EXACT SAME ISSUE WITH THIS ENGINE. HOW CAN WE GET CHRSYLER/DODGE TO OWN THIS PROBLEM AND MAKE IT'S OWNERS OF ITS DODGE DURANGO'S WHOLE FOR FIXING THIS RECURRING PROBLEM. I AM A PERFECT EXAMPLE OF REPLACING THE ENGINE IN THIS VEHICLE ONCE, AND 3 YEARS LATER THE EXACT ISSUE HAS OCCURRED AGAIN!!!!!!!!! *TR
Electrical system, Vehicle speed control, Jan 17, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHENEVER WATER CAME IN CONTACT WITH THE VEHICLE SUCH A RAIN, DRIVING THROUGH A DEEP PUDDLE OR GOING THROUGH A CAR WASH FOR INSTANCE, THE VEHICLE WOULD STALL. THE FAILURE WAS RECURRING. THE MECHANIC DIAGNOSED THAT THE AIR TEMPERATURE SENSOR AND THE ELECTRIC THROTTLE NEEDED TO BE REPLACE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Engine, Jan 16, 2014
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WATER PENETRATED THE ENGINE AND CAUSED A ROD TO BEND. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Structure, Engine, Jan 16, 2014
WATER GOT INTO CYLINDER AND BENT ROD. MY UNDERSTANDING IS THIS IS A COMMON ISSUE WITH THE 2004 DURANGO HEMI DUE TO DESIGN ISSUE OF WATER DRAINING AROUND THE ENGINE. REQUIRED REBUILD OR NEW ENGINE. UNACCEPTABLE FOR A WELL MAINTAINED ENGINE TO HAVE THIS OCCUR, MUCH LESS, REPEATEDLY OCCUR FOR MANY VEHICLES. *TR
Electrical system, Exterior lighting, Engine, Jan 14, 2014
WATER IS GETTING UNDER THE COWL AND ONTO MY MOTOR. I HAVE TAKEN MY 2004 HEMI DURANGO TO SEVERAL SHOPS/DEALERS AND THE WATER IS CAUSING ALL KINDS OF PROBLEMS. THE CYLINDERS ARE MISFIRING, SOME OF THE METAL PARTS UNDER THE HOOD HAVE RUSTED IRREPARABLY (IE. MOTOR HEAT GUARDS), THE WINDSHIELD GETS ICE ON THE INSIDE OF THE VEHICLE, MY HEADLIGHTS BLINK ON AND OFF WHILE DRIVING, THE HEAT WORKS ONLY SOMETIMES DUE TO THE WIRES UNDER THE PASSENGER SIDE DASH GETTING WET, AND THIS WATER GETTING THROUGH IS ALSO CAUSING MY CAR TO STALL OR ALMOST STALL EVERY TIME IT RAINS OR TAKE IT THROUGH A CAR WASH. THIS WATER IS CAUSING ELECTRICAL PROBLEMS. IT IS ALSO RUSTING HORRIBLY FAST NEAR THE WHEEL WELLS AND ON THE BACK TRUNK HATCH. WITHIN ONLY 2 WEEKS OF COLD WEATHER I NOW HAVE A SOLID HOLE FROM THE RUST. WHY CAN'T THEY RECALL SOME PARTS AND FIX THIS? THE DEALER IS NO HELP, THEY ONLY WANT TO CHARGE ME HUGE AMOUNTS OF MONEY TO REPAIR PROBLEMS THAT WERE FACTORY DEFECTS. *TR
Engine, Jan 14, 2014
DRIVING VEHICLE AROUND 40 MPH HEARD A BANGING NOISE, SAW SMOKE PULLED OVER AND SAW OIL SPILLING FROM ENGINE. HAD VEHICLE TOWED INSPECTED AND FOUND #7 CONNECTING ROD SNAPPED. NO GOOD REASON! *TR