2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints
1,115 reports, newest first.
Engine and engine cooling, Oct 21, 2009
I HAVE A 2004 DODGE DURANGO 5.7L V8 WITH 74,000 MILES ON IT. EVERY COUPLE OF WEEKS THE ENGINE STALLS WITHOUT ANY PRIOR WARNING. THE VEHICLE JUST SHUTS OFF AND I CAN'T USE THE BRAKES TO STOP OR ANYTHING. I'VE TAKEN IT TO THE DEALERSHIP ON MULTIPLE OCCASIONS BUT THEY KEEP TELLING ME THEY CAN'T FIND ANYTHING WRONG. I'VE READ SEVERAL OTHER COMPLAINTS FROM OWNERS OF THIS VEHICLE EXPERIENCING THE SAME PROBLEM. I DON'T FEEL SAFE DRIVING THE VEHICLE. LUCKILY, I HAVEN'T BEEN IN AN ACCIDENT YET, BUT I'M FEARFUL THAT IT'S ONLY A MATTER OF TIME BEFORE I AM IN AN ACCIDENT DUE TO THE ENGINE STALLING. *TR
Power train, Oct 14, 2009
DRIVING ABOUT 20 MILES AN HOUR VEHICLE CAME TO A COMPLETE STOP THE TIRES LOCKED UP COULD NOT MOVE VEHICLE HAD TO HAVE TOWED TO DEALER PROBLEM WAS A COMPLETE AXLE FAILURE MILEAGE 20,000. *TR
Engine and engine cooling, Oct 11, 2009
2004 DODGE DURANGO, EQUIPPED WITH 5.7L V8 HEMI, STALLS SPORADICALLY WITH NO ADVANCED WARNING. THE ENGINE CAN GENERALLY BE RESTARTED IMMEDIATELY WITH LITTLE OR NO MODIFICATION TO THE VEHICLE'S CONFIGURATION. WHEN THE ENGINE STALLS OCCUR, ALL POWER STEERING AND BRAKING FUNCTIONS ARE RENDERED INOPERATIVE. STALLING EVENTS APPEAR TO BE UNRELATED TO WEATHER CONDITIONS, OR USAGE OF AUTOMOBILE FUNCTIONS (I.E. AIR CONDITIONING, RADIO, ETC.). MOST INSTANCES OCCUR DURING LOW SPEED MANEUVERS, TO INCLUDE PARKING LOT AND DRIVEWAY OPERATIONS, AND PULLING AWAY FROM STOP SIGNS OR TRAFFIC LIGHTS. HOWEVER, ON SEVERAL OCCASIONS, STALLING HAS OCCURRED DURING STRAIGHT-FORWARD DRIVING, WITH LITTLE OR NO MANEUVERING ON FREEWAY OR CITY STREETS. *TR
Fuel system, Gasoline, Sep 10, 2009
I HAVE A 2004 DODGE DURANGO. WITH ABSOLUTELY NO WARNING, MY ELECTRONIC THROTTLE CONTROL LIGHT BEGAN FLASHING AND THE CAR DIED. DIDN'T EVEN HAVE TIME TO PULL OVER AND OUT OF TRAFFIC. HAD TO HAVE IT TOWED HOME. HOLIDAY WEEKEND, SO NO DEALERSHIP WAS OPEN. THEN HAD IT TOWED TO DEALERSHIP....BOTH TOWS COST OVER $200 TOTAL. IT HAS NOW BEEN AT THE DEALERSHIP FOR 2 DAYS. THEY CANT FIND ANYTHING WRONG WITH IT. THEY TELL ME THEY THINK IT IS "ELECTRICAL" SO THEY ARE CHECKING ALL WIRES. I AM LOOKING AT A HUGE REPAIR BILL (ON TOP OF THE ALREADY HUGE TOW FEES.) NOW ANSWER THIS.....I TYPED IN JUST A FEW KEYWORDS AND FOUND HUNDREDS OF POSTS WITH THE SAME EXACT ISSUE. IF THERE ARE SO MANY 04-05 DODGE DURANGOS WITH THE SAME PROBLEM.......(THERE WAS EVEN A NTS INVESTIGATION) WHY THEN DOES THE DODGE DEALERSHIP CLAIM TO HAVE "NEVER SEEN THIS BEFORE"????? AND WITH THE SAFETY ISSUE IT POSES, WHY HAVE THEY NOT ISSUED ANOTHER INVESTIGATION AND/OR RECALL??? GOD FORBID IT HAPPENS AGAIN (AFTER I PAY A HUGE REPAIR BILL THAT WILL NOT ADDRESS THE ISSUE) AND I HAVE MY 4 KIDS IN THE CAR!! THEN DODGE WILL WISH THEY LISTENED TO THE AMERICAN PEOPLE AND FIXED A PROBLEM THEY KNOW EXISTS!! THEY NEED TO "OWN UP", PEOPLE WILL BE KILLED IN RELATED ACCIDENTS......WHAT A SHAME THEY CAN GET AWAY WITH THIS. *TR
Seat belts, Aug 19, 2009
THE OUTBOARD POSITION SEATBELT SYSTEMS IN THE MIDDLE SEAT HAS THE PLASTIC LATCH COVER MISSING. THE METAL OF THE LATCH IS THE ONLY REMAINING PART OF BOTH OUTBOARD LATCHES. THIS WAS NOTICED WHEN I WENT TO INSTALL A CHILD RESTRAINT IN THE VEHICLE. I HAVE SPOKEN TO OTHER OWNERS WHO HAVE HAD THE SAME ISSUE. *TR
Power train, Aug 15, 2009
THE PROBLEMS WITH THE VEHICLE STARTED WITH A BATTERY ISSUE, MY WIFE WENT TO GET IN THE SUV AND ALL OF THE LIGHTS CAME ON AS NORMAL, WHEN SHE PUT THE KEY INTO THE IGNITION TO START IT EVERYTHING SHUT OFF AND THE DASH PANEL LIGHTS STARTED FLICKERING. WE HAD THE VEHICLE TOWED TO DODGE DEALERSHIP AND THEY TOLD US THAT THE BATTERY WAS DEAD AND WE HAD IT REPLACED. TWO DAYS AFTER PICKING THE VEHICLE UP MY WIFE WENT TO MAKE A LEGAL U-TURN AND THE VEHICLE SHUT OFF, IN THE PROCESS OF THE U-TURN SHE PULLED INTO THE GAS STATION AND RE-STARTED THE VEHICLE SINCE THEN IT HAS HAPPENED THREE OTHER TIMES, MOST RECENTLY SHE MADE A RIGHT AT A STOP SIGN ONTO A BUSY INTERSECTION, AND ALMOST GOT REAR ENDED AT 60MPH BECAUSE HER VEHICLE CUT OFF IN THE MIDDLE OF A TURN. LUCKILY THE DRIVER BEHIND HER WAS ABLE TO SWERVE INTO THE NEXT LANE TO AVOID HITTING HER. *TR
Steering, Electrical system, Vehicle speed control, Equipment, Aug 11, 2009
CAR SOMETIMES STARTS WITHOUT ELECTRICAL RESPONSE: TURN THE IGNITION ON AND ENGINE STARTS BUT NO ELECTRICITY. DRIVING ON INTERSTATE 95 AND ALL ELECTRICITY TO ALL PANELS AND POWER STEERING SHUTS OFF. THIS HAPPENS OFTEN AND RESULTS IN HAVING TO COAST TO STOP ON THE SIDE OF THE INTERSTATE WITH LITTLE CONTROL OF THE VEHICLE. I HAVE TO RESTART ENGINE SEVERAL TIMES BEFORE ELECTRICAL RESPONSE IS RESTORED. A TUMBLER KIT WAS INSTALLED UNDER WARRANTY (SERVICE AT PRITCHARD DODGE IN ITHACA, NY IN APRIL OF 2005) TO RESET ELECTRICAL CIRCUIT AND IT HELPED BUT NEVER FIXED THE PROBLEM, BUT NOW PROBLEM IS BACK AND GETTING WORSE. I DO NOT HAVE THE LUXURY TO BUY ANOTHER CAR SO I HAVE USED IT, BUT NOW IS TOO DANGEROUS. *TR
Engine and engine cooling, Aug 8, 2009
2004 DODGE DURANGO 5.7 HEMI SLT, STALLS WITH NO WARNING. USUALLY STALLS WHILE SLOWING DOWN AT AN INTERSECTION OR WHEN MAKING A TURN. HAS STALLED ON THE FREEWAY. HAPPENING FOR OVER A YEAR ON AND OFF. DEALER SAID NOTHING WRONG WITH VEHICLE. ALSO STALLS WHILE BACKING UP. *TR
Electrical system, Aug 4, 2009, fire
I RECEIVED A RECALL NOTICE IN NOV/DEC 2007 FROM DODGE REGARDING A RECALL ON MY 2004 DODGE DURANGO. I IMMEDIATELY MADE AN APPOINTMENT UPON RECEIVING THE NOTICE AND HAD IT REPAIRED ON JAN.2, 2008. THE RECALL WAS FOR A WIRING CLUSTER BEHIND THE INSTRUMENT PANEL , IT WOULD MALFUNCTION RESULTING IN A FIRE. RECENTLY WHILE ON A CAMPING TRIP WITH MY CHILDREN, BROTHER AND SISTER IN LAW AND MY SISTER AND HER FAMILY THE CAR CAUGHT FIRE. IT HAD BEEN PARKED SINCE APPROXIMATELY 5:00 THE DAY BEFORE. WE WOKE UP ON SUNDAY MORNING AND WERE STANDING AROUND THE CAMPFIRE AND ALL OF A SUDDEN THE HORN ON MY CAR BEEPED. I IMMEDIATELY CHECKED TO MAKE SURE ALL THE KIDS WERE ACCOUNTED FOR AND THEY WERE. MY 12 YEAR OLD SON RAN DOWN AND YELLED BACK THE CAR WAS ON FIRE. I LOOKED DOWN AND SAW FLAMES SHOOTING FORM THE WINDSHIELD AND THE TOP OF THE CAR. NONE OF US HAD A FIRE EXTINGUISHER BUT SOMEONE YELLED GRAB THE COOLERS BECAUSE IT HAD BOTTLED WATER IN THERE. WE QUICKLY DOUSED THE FIRE WITH WATER AND EXTINGUISHED IT. THE FIRE DEPT. CAME OUT AND SAID THEY BELIEVED THE FIRE STARTED BEHIND THE INSTRUMENT PANEL IN THE DASH. I FILED A REPORT WITH MY INSURANCE AND THE ADJUSTER LOOKED AT THE CAR AND TOTALED AND CONCURRED WITH WHAT THE FIRE DEPT. HAD SAID. I FILED A CLAIM WITH CHRYSLER AND THEIR RESPONSE TO ME WAS THAT "YOUR CAR IS OUT OF WARRANTY,WE'RE SORRY BUT WE CAN'T HELP YOU". I AM HIGHLY UPSET ABOUT THIS. IF I HAD BEEN DRIVING THIS CAR WHEN THE PROBLEM OCCURRED NOT ONLY WOULD I HAVE NOT MADE IT OUT BUT MY FOUR CHILDREN(TWO OF WHOM ARE IN CAR SEATS) WOULD HAVE MET CERTAIN DEATH. I NEED YOUR HELP INVESTIGATING THIS. MY CAR IS AT A SALVAGE LOT IN GREENSBORO, NC AND THIS NEEDS TO BE INVESTIGATED. CHRYSLER DIDN'T EVEN TAKE THE TIME TO LOOK AT IT. THEIR RESPONSE IS NOT RIGHT AND I SHOULD NOT BE PENALIZED FOR THEIR NEGLIGENCE. I REALLY NEED YOUR HELP HERE. THANKS SO MUCH! *TR
Electrical system, Exterior lighting, Interior lighting, Jul 30, 2009
OUR 2004 DODGE DURANGOS INTERIOR AND EXTERIOR LIGHTS FLASH ON AND OFF INTERMITTENTLY. IT HAPPENED ONLY A FEW TIMES IN THE BEGINNING, BUT AS WE WERE TRAVELING IT DID IT MORE CONTINUOUSLY ON AND OFF. DURING THE DAY IT WAS NOT AS NOTICEABLE, BUT AS NIGHT FALLS AND YOU ARE DRIVING EVERYTHING GOES DARK FOR A FEW SECONDS, WE HAVE A PROBLEM. AFRAID TO DRIVE AT NIGHT. ASKED DODGE ABOUT IT AND THEY SAY IF IT DOESN'T HAPPEN WHERE THEY CAN SEE IT THERE IS NOTHING THAT CAN BE DONE. THERE ARE ONLY 42,000 MILES ON OUR VEHICLE. CHECKED RECALLS AND THEY SAY WE ARE UP TO DATE ON ALL RECALLS.*TR
Engine and engine cooling, Electrical system, Jul 22, 2009
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 8 MPH IT STALLED AND SHUT OFF. THE ELECTRICAL INSTRUMENT PANEL DISPLAYED A MUFFLER SIGN AND THE LIGHTS SHUT OFF; HOWEVER, THE DEALER STATED THAT IT WAS NOT RELATED TO RECALL 07V092000, ELECTRICAL SYSTEM, INSTRUMENT PANEL. THE ELECTRICAL INSTRUMENT PANEL WAS REPLACED ON THREE OCCASIONS. THE DEALER STATED THAT THE REPLACEMENTS WERE CONSIDERED AS GOOD WILL REPAIRS. THE DEALER ALSO ADVISED THEM TO HAVE THE VEHICLE DIAGNOSED BY A DEALER IN THE STATE. THE MANUFACTURER AND THE STATE ATTORNEY GENERAL HAVE BEEN NOTIFIED; HOWEVER, THE MANUFACTURER HAS NO RECORD OF THE COMPLAINT. THE FAILURE MILEAGE WAS 3 AND THE CURRENT MILEAGE IA 86,384. THE DEALER DIAGNOSED THE FAILURE AND STATED THERE WERE OTHER COMPONENTS THAT CAUSED THE FAILURE INCLUDING THE BATTERY. THE STEERING WHEEL ALSO LOCKED AND THE VEHICLE SHUT OFF. IN JAN 09 ANOTHER DEALER STATED THE FAILURE WAS NOT RELATED TO THE INSTRUMENT PANEL; HOWEVER, THE DIAGNOSTIC MACHINE INDICATED THAT IT WAS. THE CONSUMER STATED THE VEHICLE OVERHEATS AT TIMES. IT MAY OCCUR AT ANYTIME WHETHER THE VEHICLE IS IN IDLE OR WHILE DRIVING. ALSO, IF THE DOORS ARE OPENED FOR MORE THAN 5 MINUTES THE VEHICLE WILL NOT START. IN ORDER TO GET THE VEHICLE TO START, A JUMPER CABLE MUST BE USED. THE CONSUMER WAS INFORMED RECALL 07V092000 DID NOT APPLY TO HER VEHICLE. UPDATED 08/07/09.*JB UPDATED 8/18/09 *CN THE VEHICLE STALLED ON THE HIGHWAY, DURING RAINY CONDITIONS. UPDATED 08/21/09.*JP
Engine and engine cooling, Electrical system, Jul 9, 2009
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE HAS BEEN RANDOMLY OVERHEATING. THE FAILURE OCCURS WHILE THE VEHICLE IS BEING DRIVEN BETWEEN 30- 55 MPH. THE CONTACT MUST PULL THE VEHICLE OVER AND WAIT FOR IT TO COOL DOWN. IF THE DOORS ON THE VEHICLE ARE OPENED FOR MORE THAN FIVE MINUTES, THE VEHICLE WILL NOT START. IN ORDER FOR IT TO RESTART, THE VEHICLE MUST BE JUMPED WITH JUMPER CABLES. THE VEHICLE HAS NOT YET BEEN TAKEN TO THE DEALER. THROUGH ONLINE RESEARCH, THE CONTACT FOUND NHTSA CAMPAIGN ID NUMBER 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE MANUFACTURER STATED THAT THE RECALL DID NOT APPLY TO HER VEHICLE. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 80,000.
Steering, Jun 26, 2009
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE TURNING THE STEERING WHEEL, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE FAILURE OCCURRED WHENEVER THE ENGINE WAS OPERATING AT RELATIVELY WARM TEMPERATURES. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON TWO SEPARATE OCCASIONS FOR IDENTICAL FAILURES, BUT THEY WERE UNABLE TO LOCATE THE CAUSE OF THE FAILURES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND THE CONTACT WAS INFORMED THAT THE INNER TIE RODS FAILED. THE ENTIRE TIE ROD SYSTEM REQUIRED REPLACEMENT. THE AUTHORIZED DEALER STATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE DUE TO A MASSIVE BACK ORDER. THE REPAIR PART HAS BEEN MODIFIED SIX TIMES. THE VEHICLE IS NOT BEING DRIVEN DUE TO THE SAFETY HAZARD. THE FAILURE MILEAGE WAS 73,000 AND CURRENT MILEAGE WAS 76,000.
Electrical system, Exterior lighting, Interior lighting, May 8, 2009
I BOUGHT MY 2004 DODGE DURANGO IN 2005 JANUARY WITH 666 MILES ON THE TRUCK. THE FIRST YEAR I HAD NO PROBLEMS AT ALL UNTIL ABOUT MARCH 2006 I WAS DRIVING FROM WASHINGTON STATE TO CALIFORNIA WHEN I NOTICE THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AND HAD IT CUT OFF IN CALIFORNIA. WELL, ON MY WAY BACK TO WASHINGTON STATE AFTER A WEEK I NOTICE THE CHECK ENGINE LIGHT CAME BACK ON I TOOK IT BACK TO THE DEALERSHIP FOR REPAIR. THE DEALERSHIP CUT OFF THE LIGHT AND TOLD ME THERE WAS A RECALL OUT ON THE 2004 DODGE DURANGO TO FIX THE INSTRUMENT PANEL. SO I TOOK THE 2004 DODGE DURANGO BACK IN TO FIX THE RECALL PROBLEM AND THEY SAID IT WAS FIXED. WELL, IN THE SUMMER OF 2006 I WAS DRIVING MY 2004 DODGE DURANGO WHEN THE LIGHTS STARTS TO GO OFF AND ON WHILE I WAS ON THE HIGHWAY. IT WAS RAINING HARD AND THEN MY CHECK ENGINE LIGHT COMES ON AGAIN, SO I JUST LEFT THE LIGHT ON. NOW I'M DRIVING AROUND IN MY 2004 DODGE DURANGO IN THE RAIN WHEN I GO TO PUT GAS IN IT WHEN I STOP. ALL OF A SUDDEN ALL MY INTERIOR LIGHTS STARTS TO GO ON AND OFF WITH MY HEADLIGHTS GOING OFF AND ON. THE WINDSHIELD WIPERS DID NOT WORK SO I CUT THE VEHICLE OFF FOR A MINUTE. WHEN I TURN ON THE VEHICLE I COULD NOT MOVE IT OUT OF PARK AND ALL THE LIGHTS WAS ON. SO, I LEFT THE VEHICLE THERE IN A PARKING SPOT AND WALK BACK TO WORK. I LATER CAME BACK TO THE VEHICLE ABOUT 2 HOURS LATER AND I STARTED UP THE VEHICLE AND THE GEAR SHIFT WORKED. SO I DROVE BACK TO MY OFFICE AND USE THE COMPUTER TO SEE IF ANYONE ELSE WAS HAVING THESE TYPES OF PROBLEMS AND WHAT DO YOU KNOW I'M NOT THE ONLY ONE. I TOOK IT TO THE DEALERSHIP LIKE I WAS TOLD BY HEADQUARTERS AND THEY GAVE ME SOME PAPERWORK TO GO TO ME LOCAL DODGE DEALERSHIP. THE DEALERSHIP MADE ME PAY FOR A DIAGNOSTIC ON MY VEHICLE AND SAID IT WAS FROM WATER INTRUSION IN THE JUNCTION BLOCK AND MY WARRANT DOES NOT COVER IT. HEADQUARTERS TOLD ME TO OPEN A BLOG AND TRY TO GET A RECALL STARTED. BUT IN THE MEAN TIME CALL YOUR INSURANCE COMPANY. LIVES ARE AT STAKE. *TR
Electrical system, Visibility, May 8, 2009
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT HAS EXPERIENCED SEVERAL FAILURES WITH THIS VEHICLE FROM THE DATE OF PURCHASE. IN RAINY WEATHER CONDITIONS, THE INSTRUMENT PANEL COMPLETELY FAILS, THE HEADLIGHTS BLINK ON AND OFF, THE WINDSHIELD WIPERS DO NOT WORK, AND THE GEAR SHIFTER WILL NOT SHIFT INTO GEAR. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY FOUND WATER IN THE JUNCTION BOX, WHICH CAUSED CORROSION TO THE WIRING SYSTEM. THEY ALSO FOUND A SMALL CRACK IN THE WINDSHIELD, WHICH ALLOWED WATER TO LEAK INTO THE JUNCTION BOX. THE VEHICLE IS BEING REPAIRED AT THE COST OF $3,800. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT NO COMPENSATION WOULD BE PROVIDED BECAUSE THE VEHICLE WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS 12,000 AND CURRENT MILEAGE WAS 71,000.
Engine and engine cooling, Apr 13, 2009
EXHAUST MANIFOLD BOLTS BROKE OFF. *TR
Fuel system, Gasoline, Apr 1, 2009
WHEN I FILL THE VEHICLE WITH GAS THE GAS STARTS SPITTING OUT AT THE END OF FILLING RESULTING IN A LARGE AMOUNT OF GAS POURING DOWN THE SIDE OF THE VEHICLE. *TR
Engine and engine cooling, Mar 19, 2009
THE PROBLEM STARTED ABOUT A MONTH AGO, I HAD EXPERIENCED MY CAR OVERHEATING IN THE WINTER WITH TEMPERATURES IN THE TEENS. I TOOK THE VEHICLE (DODGE DURANGO) TO MY LOCAL DEALER, HE STATED HE WILL RUN A DIAGNOSTICS REPORT, 3 DAYS LATER HE CALLED ME TO SAY THE VEHICLE IF FINE, HOWEVER HE NOTICED THE FAN RAN SLOW THEREFORE HE DECIDED TO REPLACE THE FAN CLUTCH AND A BELT ALSO REPLACED THE THERMOSTAT, I PAID HIM 600.00 DOLLARS AND WITHIN 3 DAYS IT'S OVERHEATED AGAIN AND I HAD TO RETURN THE VEHICLE BACK TO THE DEALER. HE STATED HE WILL LOOK AT IT AND HE CANNOT MAKE ANY PROMISES. I DECLINED TO LET THEM SERVICE THE CAR. I HAVE NOW PLACED IT IN THE HANDS OF MY MECHANIC, AFTER SEVERAL DAYS TRYING TO TROUBLE SHOOT THIS PROBLEM HE REPLACED THE WATER PUMP, THIS WOULD NOT RELIEVE THE PROBLEM, AFTER MANY HOUR ON THE INTERNET I CAME ACROSS A REVIEW THAT SUGGESTED THE PROBLEM WAS WITH THE RADIATOR. WE DECIDED TO REPLACE THE RADIATOR; THE MECHANIC DISCOVERED THE RADIATOR WAS NOT ABLE TO SUPPORT THE ENGINE CAPACITY, WHICH CAUSED IT TO OVERHEAT. *TR
Electrical system, Visibility, Mar 18, 2009, fire
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. AFTER THE VEHICLE HAD BEEN PARKED FOR AN HOUR OR SO, IT CAUGHT FIRE. AFTER FURTHER INSPECTION, IT WAS CONCLUDED THAT THE BLOWER MOTOR WAS THE POSSIBLE CAUSE OF THE FIRE. THE INSURANCE COMPANY IS IN THE PROCESS OF INVESTIGATING THE FAILURE. THE CONTACT HAS PICTURES AND A REPORT FROM THE FIRE DEPARTMENT, WHICH BOTH DESCRIBE THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 80,000. UPDATED 04-14-09 *BF UPDATED 04/15/09. *JB
Engine and engine cooling, Mar 17, 2009
THE VEHICLE STALLS WITHOUT WARNING IN DIFFERENT DRIVING CONDITIONS. IT HAS HAPPENED MULTIPLE TIMES AND IT SEEMS TO BE GETTING WORSE. IN TWO CASES, ACCIDENTS WERE CLOSE TO OCCURRING IF IT WERE NOT FOR THE OTHER VEHICLE'S ABILITY TO STOP OR SWERVE AROUND. THE POWER STEERING IN THE VEHICLE STOPS, WHICH IS THE FIRST INDICATION THAT THE VEHICLE HAS STALLED. THERE IS NO POWER AND THE VEHICLE SHUTS OFF. THE VEHICLE TURNS ON AGAIN WITH NO PROBLEMS AND WE ARE ABLE TO PROCEED WITHOUT PROBLEMS UNTIL IT HAPPENS AGAIN. IT USUALLY DOESN'T HAPPEN WITHIN THE SAME TRIP, AT LEAST IT HASN'T HAPPENED YET. *TR
Electrical system, Mar 9, 2009
ON SATURDAY 2/28/09 I NOTICED MY CARS THERMOSTAT ELEVATED TO H=HIGH. I CALLED THE DEALER THEY ADVISED ME TO BRING I IN. THEY HELD THE CARD FOR 4 DAYS ,BUT CALLED ON THE 3RD DAY TO TELL ME THE DIAGNOSTICS STATED I NEED TO CHANGE THE FAN CLUTCH ALTHOUGH IT'S WORKING FINE, HE ALSO STATED WHILE HE'S IN THEIR HE MIGHT AS WELL CHANGE THE THERMOSTAT AND A BELT NEAR THE FAN.. HOWEVER WHEN QUESTIONED IF THIS WOULD SOLVE THE PROBLEM HIS RESPONSE WAS I CANNOT GUARANTEE ANYTHING. TODAY I'M HAVING THE SAME PROBLEM AND I TOOK IT BACK TO THE DEALER AND HIS REPLY IS OH -WELL WE NEED TO LOOK FOR SOMETHING ELSE AND BY THE WAY YOU CAR IS 5 YEARS OLD AND THINGS HAPPEN..MY CAR IS 5 YEARS OLD WITH 43K MILES. MY CONCERN IS IN REGARDS TO THE RECENT RECALL ON SOME 2004 DODGE DURANGO HAVING A PROBLEM WITH THE ELECTRICAL PANEL CATCHING FIRE. I WOULD LIKE TO FIND OUT MOORE SPECIFICS REGARDING THE REASON FOR SUCH A PROBLEM . I'M TRYING TO TROUBLE SHOOT MY PROBLEM TO SEE IF I'M WITHIN THE SCOOP OF THE RECALL. *TR
Steering, Engine and engine cooling, Mar 6, 2009
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE MAKING A TURN AT LESS THAN 15 MPH, THE VEHICLE STALLED AND THE STEERING BECAME LOCKED. ON A SEPARATE OCCASION, WHILE IDLING AT A STOP SIGN, THE STEERING LOCKED AND FAILED COMPLETELY. IN ADDITION, THE OIL WARNING INDICATOR WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE MANUFACTURER ADVISED HIM TO TAKE THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC. THE DEALER WAS UNABLE TO PRODUCE AN ERROR CODE BECAUSE THE CHECK ENGINE WARNING INDICATOR WAS NOT ILLUMINATED. THE DEALER CLEANED THE CARBURETOR IN AN ATTEMPT TO CORRECT THE FAILURES. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 51,000.
Engine and engine cooling, Mar 2, 2009
SUV STALLS WHILE DRIVING OR STOPPING, RUFF IDLE. THIS THING IS A DEATH TRAP,HAVE YOU EVER TRIED STOPPING OR STEERING WHILE THE CAR IS NOT RUNNING,NOT SAFE AND I HAVE KIDS,SAVE LIVES AND FIX THIS BEFORE SOMEONE GETS KILLED.. *TR
Engine and engine cooling, Mar 1, 2009
HELLO I HAVE A 2004 DODGE DURANGO HEMI 5.7 AND IT STALLS WHILE DRIVING AND SOMETIMES AT STOP LIGHTS,IT STALLED TODAY WHILE DRIVING ALMOST CAUSING ME TO CRASH. IT HAS DONE THIS SEVERAL TIMES.. *TR
Power train, Feb 22, 2009
DODGE DURANGO 2004 LOST ALL FUNCTION PULLING INTO PARKING LOT. LOST ENGINE, BRAKES, STEERING, ELECTRICAL. LIKEN IT TO A POWER PLUG BEING PULLED OUT AND INSTANTANEOUS LOSS OF ALL CONTROL. WAS ABLE TO RESTART WITHOUT MISHAP. TOOK IT TO NEAREST DODGE DEALERSHIP ONLY TO NO AVAIL. THEY COULDN'T FIND ANYTHING WRONG. TOOK THE CAR HOME ONLY TO HAVE IT HAPPEN THE VERY NEXT MORNING AGAIN DURING DECELERATION TO A STREET LIGHT. TOOK IT TO A DIFFERENT DODGE DEALERSHIP. FOUND NOTHING WRONG.BUT CHANGED THE BATTERY IN THE EVENT LOW VOLTAGE WAS THE ISSUE. POWER CUT OUT AGAIN DURING A DECELERATION AND TURNING A SLIGHT RIGHT AT A FORK IN THE ROAD. THIS TIME WITH ENTIRE FAMILY ONBOARD. LOSS OF STEERING, AND BRAKES. BUT INSTRUMENT PANEL STAYED LIT. AND ALL HEAT RADIO. WILL NOT TRY DRIVING AGAIN UNTIL SOLVED. NOTE: NOTHING WAS DONE TO THE CAR BEFORE INCIDENTS STARTED TO OCCUR. NO OIL CHANGE, CAR WASH, POTHOLE, BREAK-IN. NOTHING. LOST ALL FAITH IN "CERTIFIED" DODGE MECHANICS AS THEY CAN'T EVEN LOOK UP THE ISSUE AND CONFIRM SIMILAR OCCURRENCE. I'VE FOUND SEVERAL VIA LIMITED INTERNET SEARCH. NO SOLUTIONS HOWEVER. *TR