2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints
1,115 reports, newest first.
Engine, Oct 2, 2015, fire
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS EXCESSIVE SMOKE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MOTOR WAS REPLACED, BUT THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE ORIGINAL OWNER PREVIOUSLY REPLACED THE MOTOR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED, BUT THE PART WAS ON BACK ORDER. THE CONTACT WAS PLACED ON A WAITING LIST WHERE THE VEHICLE WAS NUMBER NINETY-FIVE. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART BEING ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Engine, Sep 20, 2015
AFTER AN OVERNIGHT RAINSTORM, VEHICLE WAS STARTED AND DRIVEN APPROXIMATELY 1/4 MILE WHEN THE ENGINE THREW A ROD THROUGH THE ENGINE BLOCK. WE HAD HAD ISSUES PRIOR TO THIS OF THE VEHICLE NOT STARTING AFTER A RAIN EVENT. IT WOULD START AFTER DRYING OUT. THOUGHT IT WAS THE STARTER AND HAD THE STARTER REPLACED TWICE. I JUST REPLACED THE ENGINE WITH A USED ENGINE THAT WITH PARTS AND LABOR COST ME $4,800. I SEE THAT THIS IS A SOMEWHAT COMMON ISSUE WITH THIS VEHICLE AND WANTED TO BE ON RECORD.
Electrical system, Exterior lighting, Engine, Sep 20, 2015
THIS COMPLAIN INVOLVE SEVERAL ISSUES THAT CONSTANTLY HAPPENS. THE FIRST ISSUE IS THAT THE INTERIOR LIGHTS AND INSTRUMENT PANEL LIGHTS ILLUMINATED INTERMITTENTLY AND I CAN HEAR A BUZZING SOUND WHEN IT DOES THIS. THE SECOND IS THAT THE BATTERY DIES AND I HAVE TO JUMP START OR CHARGE IT MANUALLY MOST DAYS. THIRD, EVERY DAY I HAVE TO POUR COOLANT INTO MY RADIATOR BECAUSE THERE IS A LEAK SOMEWHERE EITHER THE WATER PUMP OR RADIATOR. FOURTH, WHEN IT RAINS, WATER GETS INSIDE VIA THE DOOR SEAMS. FIFTH, THEN MY RADIO/DVD PLAYER STOPPED WORKING AND I HAD TO PULL THE FUSE BECAUSE IT WOULD NOT TURN OFF. SIXTH, MY HEAD LIGHTS GOES VERY DIM AND EVEN SOMETIMES SHUT OFF. THIS IS VERY SCARY IN THE MIDDLE OF THE NIGHT COMING HOME FROM WORK. SEVENTH ISSUE INVOLVES THE ENGINE STALLING ON SEVERAL OCCASIONS, MOSTLY WHEN ITS POURING DOWN RAINING.
Air bags, Service brakes, Fuel/propulsion system, Sep 16, 2015, crash
I WAS DRIVING MY WIFE TO WORK THAT MORNING, IT WAS A BRIGHT CLEAR DAY. I WAS PARKED HALF OUT OF GARAGE. AS MY WIFE CAME OUT OF THE LAUNDRY ROOM I TOUCHED THE GAS TO PULL FORWARD. HOWEVER THIS DID NOT HAPPEN, SUV REVVED ALL THE WAY UP AND WOULD NOT REV DOWN. I TRIED TO APPLY BRAKES BUT THEY DID NOT WORK. I CAME WITHIN A FOOT OF KILLING MY WIFE. TO MAKE THIS SO BAD I COMPLAINED ABOUT THIS BEFORE SO HAS MY WIFE. MY SUV LITERALLY WENT THROUGH 3 WALLS AND SEVERAL ROOMS. I HAVE 3 DISK FUSED IN MY NECK AND SEVERAL OF THE SCREWS ARE BROKE. I CAN LIVE BEING A CRIPPLE BUT I CANT LIVE WITH OUT MY WIFE. CHRYSLER HAD INDEPENDENT INSPECTOR TAKE A LOOK AT IT. I TOLD HIM IT WAS AT EAGLE PAINT AND BODY, AND DID HE NEED ME TO STOP ALL REPAIRS. HE TOLD ME KNOW HE COULD GET HIS DATA FROM COMPUTER. THE CHRYSLER LEGAL TEAM SENT NE A NASTY LETTER STATING THAT I HADE MOVED THE VEHICLE AND THEY WERE NO LONGER RESPONSIBLE. I EVEN TRIED TO CALL CHRYSLER BACK TO TELL THEM THE SUV DID THE SAME THING, BUT THEY INFORMED ME LEGAL TOOK OVER THE CASE AND THEY NEEDED NO OTHER DATA FROM ME. JUST ONE THING WHEN THIS HAPPENS AGAIN AND KILLS MYSELF, MY FAMILY OR A BUS OF KIDS. WHO WILL BE GOING TO JAIL FOR THE REST OF THERE LIFE.
Power train, Sep 16, 2015
SERVICE 4WD LITE CAME ON, TRUCK STARTED JERKING AND BINDING ON TURNS. CYCLED SWITCH THRU AWD, 4LOCK AND 4 LO, SEEMED TO BE OK FOR AWHILE THEN LOCKED IN 4LOCK AND STAYED THERE UNTIL DRIVEN A MILE DOWN A BUMPY DIRT ROAD. REPAIR SHOP SERVICED TRANSFER CASE BUT NOW ITS STUCK IN 4LOCK, THEY SUSPECT SHIFT MOTOR BUT NONE ARE AVAILABLE. INTERNET COMPLAINTS SEEM TO POINT TO ELECTRICAL ISSUE, TEMPORARY FIX IS TO UNPLUG SHIFT MOTOR IF YOU CAN GET IT INTO AWD BUT DODGE NEEDS TO COME UP WITH A PERMANENT FIX FOR THIS.
Air bags, Sep 14, 2015
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS). THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE RECALL REPAIR WAS REMEDIED; HOWEVER, THE REMEDY FAILED TO CORRECT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 11/19/15*LJ
Air bags, Sep 14, 2015
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS), HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE....UPDATED 01/06/2016 *BF THE CONSUMER STATED THE WORK WAS COMPLETED. UPDATED 01/11/16. *JB
Engine and engine cooling, Equipment, Other or unspecified, Sep 12, 2015, crash
I HAVE A 2004 DODGE DURANGO SLT 5.7L HEMI. NEVER HAD ANY BIG ISSUES WITH IT UNTIL IN 2014 I WAS DRIVING HOME FROM WORK ON THE HIGHWAY WHEN I HEARD A LOUD BANG AND LOUD KNOCKING NOISES FOLLOWED SHORTLY BY AN ABRUPT SHUT OFF. I TRIED IMMEDIATELY TO GET TO THE SIDE OF THE ROAD BUT WHEN I LOST POWER STEERING FROM THE ENGINE CEIZING AND COULDN'T CORRECT MYSELF ENOUGH SO I WENT DOWN THE HILL OFF THE SIDE OF THE HIGHWAY WHILE TRYING TO BREAK WITH NO BRAKE BOOSTER ANYMORE AS WELL. I ENDED UP RUNNING INTO A COUPLE SMALL TREE'S AND FINALLY STOPPING . AIR BAGS DIDN'T DEPLOY AND I ONLY JAMMED MY FINGER AND HURT MY BACK SOME BUT I ONLY MISSED A LARGER GROUP OF TREE BY INCHES. MY FRONT BUMPER WAS RIPPED OFF, MY DRIVERS SIDE HEADLIGHT WAS BROKE AS WELL AS MY GRILLE AND MY WINDSHIELD CRACKED. I TOOK IT TO MY MECHANIC AND FOUND OUT THAT THE ENGINE "HYDROLOCKED" AND A PISTON ROD PUNCHED THROUGH MY ENGINE AND BROKE A LOT OF OTHER THINGS INTERNALLY. NEEDLESS TO SAY THE ENGINE IS GONE. AFTER DOING SOME RESEARCH I HAVE FOUND THAT THERE ARE HUNDREDS MORE PEOPLE THAT HAD THIS HAPPEN TO THEIR 04 AND 05 DODGE DURANGO WITH THE 5.7L HEMI. APPARENTLY THE WATER RUNS RIGHT DOWN ONTO THE ENGINE AND POOLS UP AND THE INTAKE IS FAULTY SO IT SUCKS THAT WATER UP AND CAUSES A CATASTROPHIC HYDROLOCK WITH THE ENGINE WHICH COULD KILL SOMEONE IF THEY LOSE POWER STEERING AND POWER BRAKES WITHIN A SECOND. I'VE BEEN TRYING TO SAVE TO GET A NEW ENGINE (WHICH WILL COST ABOUT $3800 ALONE) BECAUSE I BOUGHT THIS FOR TOO MUCH AND NEITHER DODGE OR MY INSURANCE WOULD COVER IT SO IT'S NOW A PILE OF SCRAP UNTIL I HOPEFULLY CAN GET A NEW ENGINE OR HAVE DODGE BUY THIS DEATH TRAP BACK. DODGE NEEDS TO BUY THESE BACK OR FIX THEM! THIS IS BY FAR NOT AN INDIVIDUAL CASE AND IT IS VERY DANGEROUS AND COSTLY!
Air bags, Sep 11, 2015
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V770000 (AIR BAGS) AND 15V313000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Sep 11, 2015
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF CAMPAIGN NUMBER: 15V313000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME OF THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Sep 10, 2015
THIS VEHICLE WAS RECALLED IN FEBRUARY 2015 I HAVE CONTACTED DEALER TWICE TO SET UP REPAIR THEY SAY THEY WILL CALL ME BACK WHEN THEY GET THE PARTS I NEVER HEAR BACK FROM THEM THEY KEEP SAYING THEY DON'T HAVE PARTS LAST CALL WAS 9-10-2015 SAME STORY DEALER IS ED VOYLES CHRYSLER JEEP DODGE 789 COBB PKWY SE MARIETTA, GA 877-225-3721
Engine, Sep 10, 2015
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK BEFORE SUDDENLY SHUTTING OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS DURING RAIN WEATHER CONDITIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000. UPDATED 11/06/15*LJ THE CONSUMER STATED THE REPAIR GARAGE STATED THE VEHICLE NEEDED SPARK PLUGS, COILS AND WIRES. HOWEVER, ANOTHER ESTABLISHMENT STATED EVERYTHING WAS OK. UPDATED 12/10/15. *JB
Electrical system, Air bags, Sep 10, 2015
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONSUMER STATED THE VEHICLE WOULD NOT START AT TIMES, AND THE ONLY WAY TO GET IT TO START, WAS TO PUMP THE GAS. UPDATED 12/09/15. * JB
Air bags, Sep 8, 2015
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED SPORADICALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL PART. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Engine, Sep 4, 2015
ONE RANDOM DAY..AS I STARTED MY DURANGO, IT STARTED MAKING A FAST CLICKING SOUND FROM THE ENGINE. SEEMS TO DRIVER AND IDLE FINE,BUT IT ISN'T A NORMAL SOUND SINCE I HAVE HAD THIS DURANGO A WHILE AND NEVER HEARD IT TILL NOW. TO FIND OUT ITS ON THE PASSENGER SIDE..BEEN TOLD ITS THE EXHAUST MANIFOLD. TAKES A FEW MINS,BUT GOES AWAY ABOUT 90%.THE COLDER IT IS OUTSIDE THE WORST AND LOUDER THE NOISE IS.I SEARCHED ONLINE ABOUT THIS AND LOOKS LIKE I AM NOT THE ONLY ONE AND SUPRISEING ITS NOT A RECALL. I WAS TOLD BY A SHOP I HAVE A BROKEN STUD BOLT AND WILL COST.1200-2000. I DON'T HAVE THAT KINDA MONEY.SO IS THERE A WAY I COULD GET HELP GETTING THIS FIXED? BECAUSE IT IS POSSIBLE IT COULD MESS UP THE PISTON ON THAT SIDE OF THE LOOS MANIFOLD. ALSO RECEIVED A LETTER THAT I HAVE A RECALL FOR THE DRIVER AIRBAG INFLATOR..WAITING FOR MY DEALER TO CALL ME BACK FOR A APPOINTMENT.
Air bags, Sep 4, 2015
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Other or unspecified, Aug 26, 2015
I HAVE CALLED DODGE IN MY HOMETOWN OF SACRAMENTO FOR THREE WEEKS NOW. I GET PUT ON HOLD OR INTO SOME PHONE ABYSS AND CANNOT GET HELPED FOR MY SAFETY RECALL. I FEEL THIS IS AN IMPORTANT ISSUE BUT I CANNOT GET ANYONE TO COOPERATE. MY SUGGESTION IS FOR YOU TO CALL THEM AND MAKE AN APPT FOR ME. DURING MY LAST CALL ON AUGUST 26 I ASKED FOR THE GIRLS NAME WHO ANSWERED THE PHONE AND I EXPLAINED TO HER THAT I HAVE BEEN TRYING TO GET AN APPT. AGAIN, SHE TRANSFERRED ME TO SOME ABYSS. HER NAME IS [XXX] AND THEIR NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Aug 25, 2015
ENGINE MAKING NOISE AT START UP. HAD IT LOOKED AT BY SEVERAL MECHANICS, INCLUDING THE LOCAL DODGE DEALER. SAID IT IS PROBABLY PISTON. HAD VALVE COVERS AND HEADS TAKEN OFF FOR POSSIBLE STUCK LIFTER AND FOUND PLENTY OF RUST ETC. THAT WOULD INDICATE WATER IN MOTOR. SEVERAL PEOPLE INDICATED THIS IS AN ISSUE WITH THIS MODEL AND MAKE WITH LEAKING COWLING AT WINDSHIELD LEAKING WATER ONTO MOTOR IN BAD SPOTS CAUSING THIS FAILURE. SHOULD NOT BE NEEDING NEW MOTOR AT 107K.
Air bags, Aug 24, 2015
DRIVERS SIDE AIR BAG WARNING LIGHT IS ILLUMINATING OFF AND ON. DUE TO THE SERIOUS NATURE OF THE RECALL AND INABILITY TO HAVE IT REPAIRED I WILL NO LONGER BE ABLE TO DRIVE THE VEHICHLE. HOW LONG DO WE HAVE TO WAIT FOR A RESOLVEMENT?
Engine, Aug 21, 2015
AUG 21 @ 1030AM. MY FIANC, OUR DAUGHTER AND I WERE ABOUT TO LEAVE OUR HOME. I WENT TO THE CAR AND STRAPPED OUR DAUGHTER INTO HER CAR SEAT WHILE MY FIANC HAD BAGS AT THE FRONT OF OUR APARTMENT BUILDING. TURNED ON THE CAR IT STRUGGLED TO TURN OVER, WENT CLUNK CLUNK CLUNK. I TURNED IT OFF. CALLED MY FIANC TO COME UP TO OUR PARKING SPOT TO HAVE A LOOK. HE COULDN'T SEE ANYTHING IMMEDIATELY. CALLED A TOW BUT IN THE MEANTIME A FRIEND WHO KNOWS A BIT ABOUT CARS CAME BY, LOOKED UNDER THE CAR AND FOUND PIECES OF THE ENGINE AS WELL AS LEAKING ENGINE OIL UNDER THE CAR. THE DISCUSSION WAS THAT IT HAD BLOWN A ROD AND THE ENGINE WAS DONE. AT THIS POINT IN TIME I CAN'T AFFORD TO GET IT WORKED ON, SO IT IS STILL SITTING IN THE SAME PLACE. THE DESCRIPTION IS SO SIMILAR TO OTHER REPORTS OF A ROD GOING THROUGH THE ENGINE BLOCK. LUCKILY WE WEREN'T ON THE ROAD DRIVING WHEN IT HAPPENED AND EVERYONE IS SAFE. FOR A PROBLEM LIKE THIS THAT IS OBVIOUSLY RECURRING DUE TO THE ENGINES BEING DEFECTIVE HOW CAN DODGE NOT STILL BE RESPONSIBLE.
Air bags, Aug 19, 2015, crash
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING AT APPROXIMATELY 35 MPH APPROACHING A CURVE, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, NECK, BACK, AND SPINE WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Air bags, Aug 18, 2015
I AM MERELY REACHING OUT TO YOU DUE TO CONTINUOUS ADS ABOUT RECALLS ON MY PARTICULAR MAKE OF AUTOMOBILE. I WOULD LIKE TO KNOW WHAT THE PROPER PROCEDURE WOULD BE TO GET THE HOUSING AND/OR AIRBAG REPLACED?
Engine, Aug 18, 2015
I HAVE BEEN BATTLING WITH MY 2004 DODGE DURANGO 5.7L HEMI FOR YEARS NOW. EVERY TIME IT WOULD RAIN HEAVY, MY VEHICLE ACTED AS IF IT WERE GOING TO DIE. IT WOULD GET VERY JUMPY, AND I FELT LIKE I HAD TO FIGHT IT TO KEEP GOING. IF I GOT STOPPED BY A LIGHT OR STOP SIGN, IT WAS HORRIBLE. MY ENGINE LIGHT WOULD COME ON AND SOMETIMES STAY ON FOR A DAY OR TWO. I BROUGHT IT TO DIFFERENT MECHANICS WHO COULD ONLY FINE A CYLINDER MISFIRE WHEN THE ENGINE LIGHT WAS ACTUALLY STILL ON. IT SEEMED LIKE IT ALWAYS WENT OFF AS SOON AS I WAS ABLE TO GET IT TO THE MECHANIC. THE MECHANICS WERE NOT ABLE TO RECREATE THE PROBLEM I WAS HAVING IN ORDER TO VIEW WHAT THE VEHICLE WAS DOING. I HAD NUMEROUS PLUGS CHANGED AND NOTHING HELPED. IT HAS SINCE GOTTEN WORSE, YET NO ONE CAN FIGURE IT OUT. IT NOW HAPPENS IF I TAKE IT TO THE CAR WASH. THEY ARE NOT ABLE TO START IT AFTER IT COMES OUT. THEY HAVE TO TRY A FEW TIMES BEFORE THEY CAN GET IT GOING. I DECIDED TO DO MY OWN RESEARCH TO SEE IF THERE ARE ANY OTHERS OUT THERE WITH THIS ISSUE. I WAS SURPRISED TO FIND ALL THE INFORMATION I DID AND YET NO MECHANIC CAN FIND A SOLUTION. I CAME TO READ ABOUT THE HYDROLOCK ISSUE ON THIS MODEL. AFTER READING ALL THESE COMPLAINTS BY EVERYONE ELSE, I CAN'T BELIEVE THERE WOULDN'T BE A RECALL ON THIS! I HAVE LIVED WITH THIS ISSUE FOR AT LEAST 3 YEARS DREADING EVERY TIME IT RAINS HEAVY. IT MAKES ME PANICKED TO DRIVE MY VEHICLE IN ANY RAIN KNOWING THE OUTCOME OF ALL THESE OTHER PEOPLE. I CAN'T BELIEVE THAT DODGE JUST LET THIS GO ON, ESPECIALLY AFTER ALL THE COMPLAINTS. I HAVE 190,000 MILES ON IT NOW, IT IS FULL OF RUST (WHICH IS ANOTHER ISSUE THAT SHOULD HAVE BEEN RESOLVED...I HAVE SEEN SO MANY DURANGOS WITH RUST ON THE BACK DOOR BY THE CHROME ABOVE THE LICENSE PLATE. IT STARTS OUT AS BUBBLING AND JUST RUSTS AWAY INTO BIG HOLES), AND THERE IS NO POINT TO REPLACE THE ENGINE. THIS ISSUE SHOULD BE ADDRESSED BY DODGE.
Air bags, Aug 17, 2015
WHILE OPERATING THE VEHICLE I NOTICED THE AIRBAG LIGHT HAD COME ON FOR NO REASON. I REMEMBERED THE NOTIFICATION TO CONTACT SOMEONE ABOUT THIS RECALL. I WAS ONLY A FEW MINUTES FROM HOME SO NOTHING SERIOUS HAPPENED. ALSO, TWO DAYS PRIOR TO DRIVING IT TODAY I HAD IT PARKED AT MY MOMS WHILE WE DROVE OUT OF TOWN, SO MAYBE THE EXCESSIVE HEAT HAD SOMETHING TO DO WITH IT.
Air bags, Aug 12, 2015
I HAVE CONTACTED DODGE ABOUT THE AIRBAG RECALL AND ALL THEY TELL ME IS THE PARTS ARE NOT AVAILABLE FOR THIS VEHICLE AND KEEP PUSHING BACK THE DATE THEY SAY IT WILL BE AVAILABLE. WHAT THE USE OF HAVING A VEHICLE THAT CAN POTENTIALLY BE DANGEROUS FOR MY FAMILY AND I THIS HAS BEEN GOING FOR A LITTLE WHILE NOW HOW ARE THEY NOT FORCE TO FIX ALL THE VEHICLES RIGHT AWAY. IS IT BECAUSE ITS AN AMERICAN VEHICLE AND NOT FOREIGN VEHICLE SMH.