2007 Dodge Durango
Problems, recalls and owner-reported issues
Fuel system is the leading concern among 275 owner complaints filed for this model year. This is the 13th highest complaint count among 25 Durango model years with reports.
Of the 2007 reports, 15 involved a crash and 2 involved a fire. 29 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
SteeringOct 11, 2006
ON CERTAIN VEHICLES, THE RIGHT FRONT STEERING KNUCKLE MAY HAVE BEEN IMPROPERLY MANUFACTURED. BECAUSE OF A BROKEN COOLING LINE, PARTS CAST IN TOOL CAVITY #63 ON JULY 18 AND JULY 19, 2006, MAY HAVE A COLD SHUT CONDITION AND COULD FRACTURE.
THIS COULD CAUSE A LOSS OF STEERING CONTROL AND RESULT IN A CRASH WITHOUT WARNING.
DEALERS WILL INSPECT THE RECALLED VEHICLES TO IDENTIFY THE DEFECTIVE PARTS AND REPLACE IF THEY ARE WITHIN THAT LOT. THE RECALL BEGAN ON NOVEMBER 8, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V386000 on NHTSA.gov
Power train, automatic transmissionSep 7, 2006
ON CERTAIN PASSENGER AND SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH AUTOMATIC TRANSMISSIONS, THE SOFTWARE PROGRAMMED INTO THE POWERTRAIN CONTROL MODULE CAN CAUSE A MOMENTARY LOCK UP OF THE DRIVE WHEELS IF THE VEHICLE IS TRAVELING OVER 40 MPH AND THE OPERATOR SHIFTS FROM DRIVE TO NEUTRAL AND BACK TO DRIVE.
IF THE DRIVE WHEELS LOCKED UP, LOSS OF VEHICLE CONTROL COULD OCCUR INCREASING THE RISK OF A CRASH.
DEALERS WILL REPROGRAM THE POWERTRAIN CONTROL MODULE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 2, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V341000 on NHTSA.gov
Representative owner complaints
275 reports, newest first.
Fuel system, Gasoline, Feb 16, 2010
I OWN A 2007 DODGE DURANGO AND IT HAS BEGUN SPITTING OUT THE FUEL IF I ATTEMPT TO FILL THE TANK. BESIDES BEING FRUSTRATING THIS IS A SERIOUS ACCIDENT WAITING TO HAPPEN. MY DURANGO IS NO LONGER UNDER WARRANTY AND I CURRENTLY CAN NOT AFFORD TO PAY TO HAVE THE ISSUE DIAGNOSED. HOWEVER, I HAVE JOINED A DODGE FORUM AND THIS PROBLEM IS OCCURRING ON SEVERAL DURANGOS TO INCLUDE THE 2005, 2006, AND 2007 MODELS. THIS SHOULD BE A RECALL ON ALL MODELS. APPARENTLY IN THE PAST THIS SAME ISSUE WAS REPORTED IN THE 2005 MODEL AND A RECALL WAS GENERATED. *TR
Fuel system, Other, Jan 21, 2010
I JUST PURCHASED A 2007 DODGE DURANGO AND NOTICED THAT EVERY TIME I FILL UP THE TRUCK AT A GAS STATION, INSTEAD OF THE GAS PUMP AUTOMATICALLY SHUTTING OFF ONCE THE GAS TANK WAS FULL, GAS WOULD SPIT/BACK OUT OF THE NOZZLE AREA AND RUN DOWN THE SIDE OF THE TRUCK. I AT FIRST THOUGHT IT MIGHT HAVE BEEN THE GAS STATION, BUT IT HAS OCCURRED THREE MORE TIMES AT DIFFERENT GAS STATIONS. NEEDLESS TO SAY, THIS IS VERY DANGEROUS AND APPARENTLY, THIS IS A VERY COMMON PROBLEM WITH OTHER DODGE OWNERS. I CALLED THE DEALERSHIP AND THEY SAID THAT BECAUSE I PURCHASED THE EXTENDED WARRANTY, I'M RESPONSIBLE FOR THE DEDUCTIBLE. THIS PROBLEM SHOULD HAVE BEEN A RECALL ON DODGE BEHALF. I'M AFRAID THAT BECAUSE I HAVE TO WAIT TO COME UP WITH THE DEDUCTIBLE, A MORE SERIOUS ACCIDENT COULD OCCUR IN THE MEANTIME. PLEASE CONTACT ME AT YOUR EARLIEST CONVENIENCE AND THANK YOU FOR YOUR ATTENTION TO THIS LETTER. *TR
Fuel system, Gasoline, Jan 21, 2010
FUEL SPILLS OUT OF 2007 DODGE DURANGO WHEN REFILLING. THE FUEL PUMP SHUTS OFF BUT ABOUT OF FUEL BLOWS BACK OUT OF GAS TANK, ONTO SIDE OF VEHICLE AND ONTO GROUND. *TR
Fuel system, Gasoline, Jan 6, 2010
GAS SPEWS FROM THE FILLER NOZZLE ST THE END OF FILLING UP THE VEHICLE WITH FUEL. VEHICLE IS A 2007 DODGE DURANGO. *TR
Fuel system, Gasoline, Dec 28, 2009
2007 DODGE DURANGO OVERFLOWS FUEL WHEN FILLING GAS TANK. THE VEHICLE HAS BEGUN DOING IT EACH TIME IT IS FILLED UP WITH FUEL, REGARDLESS OF GAS STATION. THIS BEGAN HAPPENING ABOUT 1 MONTH AGO. THE SPILLED FUEL ON THE GROUND PRESENTS FIRE AND ENVIRONMENTAL HAZARDS. *TR
Fuel system, Gasoline, Dec 22, 2009
FUEL OVERFLOWS (SPRAYS BACK) FROM FUEL TANK WHEN FILLING. *TR
Fuel system, Gasoline, Nov 24, 2009
GAS COMES OUT OF TOP OF GAS FILL AFTER THE AUTOMATIC PUMP CLICKS OFF. THIS WAS A SIMILAR ISSUE ON THE 2005 DODGE DURANGOS WHICH HAD A LIMITED RECALL. THIS IS VERY DANGEROUS FOR THE GAS SPEWS OUT OF THE FILL INLET ALL OVER ME AND THE GROUND. *TR
Tires, Electronic stability control (ESC), Nov 16, 2009
TIRE PRESSURE EXTREMELY LOW SEVERAL TIMES AND THE SENSOR NEVER DETECTED CHANGE IN AIR PRESSURE. MAJOR PROBLEM OCCURRED WHILE DRIVING AND TIRE WAS COMPLETELY FLAT AND SENSOR NEVER DETECTED PROBLEMS. THIS COULD HAVE CAUSED A SERIOUS BLOW OUT AND CAR CRASH. *TR
Fuel system, Gasoline, May 17, 2009
I OWN A 2007 DURANGO. ABOUT SIX MONTHS AGO, I NOTICED THAT WHEN FUELING UP, WHEN THE TANK WAS FULL, GAS WAS BLOWING OUT OF THE FILL VALVE WHILE THE GAS NOZZLE WAS STILL IN THE FILL VALVE. I TALKED TO THE DEALER ABOUT IT, BUT THE SERVICE MANAGER BASICALLY BLEW ME OFF, LIKE IT WAS MY FAULT. I STARTED WATCHING WHETHER THE AMOUNT OF FUEL IN THE TANK UPON FILLING UP MATTERED--IT DID NOT. THE FUEL WOULD SPILL OUT NO MATTER IF THE TANK WAS ON EMPTY, 1/4 FULL, 1/2 OR 3/4 FULL. I TRIED FUELING UP FIRST THING IN THE MORNING THINKING HEAT HAD SOMETHING TO DO WITH IT--IT DIDN'T THE FUEL STILL SPEWED OUT. THESE THINGS WERE TRIED AS A RESULT OF STATEMENTS MADE BY THE SERVICE MANAGER. *TR
Vehicle speed control, May 5, 2009
TL*THE CONTACT OWNS A 2007 DODGE DURANGO. THE CONTACT STATED THAT SHE TOOK THE VEHICLE TO THE DEALER EIGHT TIMES. WHEN SLOWING THE VEHICLE DOWN, THE BRAKES BECAME SOFT AND THE VEHICLE ACCELERATED WITHOUT WARNING. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE AND THE DIAGNOSTIC DID NOT PRODUCE ANY ERROR CODES. THE FAILURE OCCURS AT RANDOM. DURING THE FIRST VISIT TO THE DEALER, THEY KEPT THE VEHICLE FOR THREE DAYS AND FOUND NO FAILURES. DURING THE SECOND VISIT, THEY KEPT THE VEHICLE FOR 13 DAYS AND STILL FOUND NO FAILURES. DURING EACH ADDITIONAL VISIT, NO FAILURE WAS FOUND. THE FAILURE MILEAGE WAS 19,000 AND CURRENT MILEAGE WAS 30,000. UPDATED 05/26/09 *BF THE CONSUMER ALSO STATED THE VEHICLE WOULD JUMP PUT OF GEAR. UPDATED 05/28/09.*JB
Tires, Dec 18, 2008
TL*THE CONTACT OWNS A 2007 DODGE DURANGO WITH MOPAR VALVE STEMS, SERIAL NUMBER: 881F6D3C PART NUMBER: 1-560294658B. THE TIRE MECHANIC WAS REPAIRING THE FLAT TIRE WHICH RESULTED FROM A DEFECTIVE VALVE STEM. HE STATED THAT THERE IS A SENSOR INSIDE THE WHEEL WITH AN ALUMINUM VALVE STEM WHICH DETERIORATED. HE ALSO STATED THAT THE CORE IS MADE OUT OF THE INCORRECT TYPE OF METAL. EACH VALVE STEM COST $52.00 PER TIRE. THERE WAS NO RECALL ON THE VALVE STEM. THE MILEAGE WAS NOT AVAILABLE. UPDATED 01/09/09. *LJ UPDATED 01/12/09. *JB
Seats, Sep 12, 2008
I HAVE A 2007 DODGE AND THE SEATS ARE DEFECTED. THEY STAIN EVEN WITH WATER. I HAVE TAKEN IT TO THE DEALER SHIP SEVERAL TIME AND FINALLY WE HAVE CAME TO A RESOLUTION. I WILL HAVE THEM REPLACED WITH LEATHER AND BE DONE WITH THIS PROBLEM BUT THE SEATS ARE GOING TO STAIN AND THERE'S NOTING NO ONE CAN DO TO GET THEM OUT. *TR
Exterior lighting, Aug 1, 2008
IT APPEARS IN WARM WEATHER, THE SIGNALING SYSTEM MALFUNCTIONS. THEY WILL NOT FUNCTION FOR LEFT OR RIGHT SIGNALS AND HAZARD LIGHTS DO NOT OPERATE. WHEN YOU PLACED THE SIGNAL ON IT CLICKS VERY QUICKLY AND SOUNDS AS IF SOMETHING IS FRYING, THEN IT SHUTS OFF. WHEN YOU TRY THE SIGNAL AGAIN, IT DOES NOT WORK AT ALL. *TR
Tires, Jun 26, 2008, crash
TL*THE CONTACT OWNS A 2007 DODGE DURANGO. WHILE DRIVING 65 MPH AND TOWING AN RV, THE FRONT DRIVER SIDE TIRE CAME OFF OF THE RIM. THE VEHICLE AND THE RV WERE DESTROYED. THE TIRES WERE INSPECTED AND A TECHNICIAN STATED THAT THEY WERE 2-PLY SIDEWALL TIRES, WHICH COULD ONLY SUPPORT 1,300 LBS, ALTHOUGH THE MANUFACTURED ADVERTISED THAT THE VEHICLE COULD TOW 10,000 LBS. THEREFORE, THE TIRES THAT WERE PLACED ON THE VEHICLE WERE MEANT FOR LIGHT PASSENGER VEHICLES. THE FAILURE AND CURRENT MILEAGES WERE 12,000. UPDATED 09/16/08. *LJ UPDATED 09/18/08. *JB
Steering, May 29, 2008
TL*THE CONTACT OWNS A 2007 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH AND ATTEMPTING TO MAKE A TURN AROUND A CURVE, THE STEERING WHEEL LOCKED AND THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL. SHE HAD TO WAIT A MINUTE OR TWO FOR THE STEERING WHEEL TO UNLOCK. THE VEHICLE WAS TAKEN TO A DEALER, WHO INSTRUCTED HER TO LOOK IN THE OWNER'S MANUAL AND CALL THE NUMBERS LISTED REGARDING RECALL INFORMATION. THE VIN IS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06V386000 (STEERING). THE CURRENT MILEAGE WAS 43,331 AND FAILURE MILEAGE WAS 42,831. UPDATED 06/16/08 *BF
Service brakes, Hydraulic, Vehicle speed control, Apr 29, 2008, crash
TL*THE CONTACT OWNS A 2007 DODGE DURANGO. WHILE PULLING INTO A TIRE SHOP PARKING LOT, THE CONTACT'S FOOT SLIPPED OFF THE BRAKE PEDAL AND ONTO THE ACCELERATOR PEDAL. THE VEHICLE DROVE INTO THE TIRE SHOP WALL AND THROUGH THE SHOWROOM FLOOR. AN EMPLOYEE SUSTAINED A BROKEN LEG. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE BRAKE AND ACCELERATOR PEDALS WERE TOO CLOSE AND SHOULD BE SPACED APART. THE FAILURE MILEAGE WAS 20,000.
Tires, Dec 12, 2007
I BOUGHT A CAR "DODGE DURANGO LIMITED" FROM DODGE DEALER "UNITED MOTORS" IN RIYADH, SAUDI ARABIA BACK IN OCT 29TH , 2007. THE PROBLEMS WITH THIS CAR STARTED SINCE I BOUGHT IT. SINCE I BOUGHT THE CAR, I STARTED TO FEEL VIBRATIONS IN AT THE STEERING AND A HIGH PITCH SOUND AT THE FRONT TO THE DEGREE THAT I COULD NOT WAIT FOR THE 5000 KM MAINTENANCE AND I NEEDED TO TAKE IT AT THE 3500 KM FOR FIXING THIS PROBLEM. THE OTHER PROBLEM WAS THAT THE REAR WINDOW DRIVER'S SWITCH WAS NOT WORKING. THE REPORT FROM MAINTENANCE WAS THE NEED FOR WHEEL BALANCE AND THEY SAID THAT THEY FIXED IT, SOFTWARE UPGRADE DONE FOR THE SOUND, BUT THEY APOLOGIZED ABOUT THE REAR WINDOW WITH NO FURTHER ACTION. AFTER RECEIVING THE CAR I STILL HAD THE PROBLEM OF VIBRATION BUT I BROUGHT IT AGAIN AT THE 5000 KM FOR THE GENERAL MAINTENANCE AND THE SAME PROBLEM OF VIBRATION. THIS TIME THE DEALER PROVIDED ME WITH A LETTER TO GOODYEAR TIRES AS AN EXPERT OPINION. THE GOODYEAR DEALER PROVIDED ME WITH A REPORT (ATTACHED) THAT THE TIRES ARE DEFECTIVE WITH FLAT SPOTS DUE TO STORAGE, NEED TO BE CHANGED AND ADVISED TO GET AND APPROVAL FROM DODGE DEALERSHIP. FIRST, I MET WITH MR. ALI M. RADAIDEH AND HIS WORDS WERE AS FOLLOWS: "WE DO NOT TAKE THE WORDS OF GOODYEAR DEALERSHIP AND WE HAVE TO MAKE OUR OWN INVESTIGATION" THIS WAS ALREADY DONE AND THEY TRIED THEIR BEST TWICE. "YOUR TIRES ARE SAFE AND CAN BE DRIVEN FOR EVEN ONE YEAR". THIS CONFLICTS WITH THE WORDS OF GOODYEAR DEALERSHIP AND REALLY ENDANGERS ME AND MY FAMILY'S SAFETY. AT THIS POINT, I NEEDED TO ESCALATE TO THE GENERAL MANAGER, "MR. FAISAL ALJAMAAN" WITH THE FOLLOWING WORDS AND BEHAVIOR: "DODGE AND GOODYEAR ARE POINTING FINGERS TO EACH OTHER AND YOU NEED TO WAIT TILL WE RESOLVE THIS". HE THREATENED ME" TO LOSE A LOT OF MONEY" WHEN I MENTIONED THE OPTION OF RETURNING THE CAR. *TR THANK YOU AND BEST REGARDS *TR
Power train, Dec 10, 2007
TL*THE CONTACT OWNS A 2007 DODGE DURANGO. THE CONTACT EXITED THE VEHICLE AND LEFT IT RUNNING. SHE REACHED INSIDE TO CUT OFF THE VEHICLE AND AS SOON AS SHE REMOVED THE KEYS FROM THE IGNITION, THE VEHICLE JUMPED OUT OF GEAR AND BEGAN TO ROLL BACK. THE CONTACT ATTEMPTED TO ENGAGE THE EMERGENCY BRAKE, BUT WAS UNSUCCESSFUL. THE DRIVER SIDE DOOR THREW THE CONTACT TO THE GROUND. THE FRONT TIRE RAN OVER THE CONTACT'S LEFT LEG. THE VEHICLE ROLLED INTO THE MIDDLE OF THE STREET AND STOPPED. SHE WAS TRANSPORTED TO THE HOSPITAL AND SUSTAINED INJURIES TO HER LEFT LEG. THE DEALER HAS NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS 32,000 AND FAILURE MILEAGE WAS 25,000.
Fuel system, Gasoline, Nov 12, 2007
I HAD BEEN NOTICING THAT WHEN I WOULD FILL UP MY DURANGO, WHEN IT GOT TO THE TOP, IT WOULD SPILL OUT ALL OVER MY CAR AND ON THE GROUND. AT FIRST I THOUGHT IT WAS JUST A FLUKE BUT IT HAS CONTINUED TO DO SO. I CALLED THE DEALERSHIP AND ALL THEY TOLD ME WAS THAT THEY WOULD JUST HAVE TO LOOK AT IT TO DISCOVER WHAT THE PROBLEM WAS. I THEN TOOK IT TO MY MECHANIC AND HE TOLD ME THAT THERE WAS A RECALL FOR THIS VERY THING AND ADVISED ME TO CALL THE NUMBER LISTED 1-800-853-1403. I WAS TOLD BY THE PERSON ON THE ON THE OTHER END THAT MY DURANGO WAS NOT ONE OF THEM. I PROCEEDED TO TELL HER EVEN THOUGH WHEN THIS VERY RECALL IS EXACTLY WHAT MY CAR IS DOING AND IT IS A 2005 MODEL. SHE SAID NO. WELL I AM NOW HAVING TO HAVE THIS SAME RECALL ISSUE FIXED AND PAID FOR OUT OF MY OWN POCKET BECAUSE YOU DON'T BELIEVE MY MECHANIC. HE WILL BE SUBMITTING THIS ON THE BILL AS TO WHAT HE HAD TO DO TO FIX THE PROBLEM. I TRIED DOING THIS THE NICE WAY BUT NO ONE ON THE OTHER END WOULD LISTEN. GO FIGURE. I WILL ALSO BE FILING A COMPLAINT WITH THE BBB AS WELL. *TR
Steering, Fuel system, Other, Electrical system, Exterior lighting, Visibility, Nov 7, 2007
I PURCHASED A BRAND NEW 2007 DODGE DURANGO ON 9/21/07 FROM HATCH MOTOR COMPANY IN SNOWFLAKE, AZ. I HAD THIS VEHICLE FOR 1 1/2 WEEKS WHEN IT STARTED GIVING ME PROBLEMS AND I REPORTED IT TO THE COMPANY AND THEY TOLD ME TO BRING IT IN. THE GAS GAUGE, HAZARD LIGHTS, SIGNAL LIGHTS, HIGH AND LOW BEAM LIGHTS WENT OUT. WHEN I TOOK THE VEHICLE IN, THEY CHECKED IT AND THEY SAID IT WAS THE CLUSTER BOX AND THEY HAD TO ORDER A NEW ONE. I ASKED THEM IF THEY COULD PROVIDE ME WITH A RENTAL BECAUSE THE TRUCK WAS HAZARDOUS TO DRIVE HOME. THEY TOLD ME THAT THEY COULD NOT PROVIDE ME ONE UNLESS I PURCHASED THE "CHRYSLER CONTRACT" OR UNLESS I PAID FOR ONE. I DID NOT HAVE ANY MONEY AT THE TIME BECAUSE I HAD TO MAKE A DOWN PAYMENT FOR THE VEHICLE. I EXPLAINED MY SITUATION TO THEM AND THEY STILL WOULD NOT PROVIDE ONE FOR ME. THIS WAS SUPPOSE TO BE A BRAND NEW VEHICLE. I HAD TO DRIVE MY TRUCK BACK HOME WHICH IS OVER 250 MILES IN THE DARK WITH MY THREE CHILDREN. THEY WOULD NOT HELP ME IN ANY WAY. I THOUGHT I WOULD REPORT THIS TO YOU DUE TO THE SERIOUS HAZARD AND THEY LET ME DRIVE IT HOME. *TR
Tires, Oct 15, 2007
SPARE WHEEL AND TIRE ARE DIFFERENT SIZE (SMALLER) THAN THE WHEELS/TIRES ON THE GROUND. CAR PURCHASED WITH "FULL SIZE SPARE" SPECIFIED. DEALER AND CHRYSLER CUSTOMER CARE SAY "THE SPARE YOU HAVE IS WHAT THE SPECS SAY ARE STANDARD". THEY ALSO SAY, "IT'S ONLY A SPARE". THIS FULL-TIME 4WD CAR CONTAINS MANY WARNINGS ABOUT KEEPING ALL TIRES SAME INFLATION, SIZE, TYPE, ETC. TO PREVENT DAMAGE TO THE TRANSMISSION. AFTER THE SAME PROBLEM WITH LIGHT TRUCKS OCCURRED, CHRYSLER BEGAN SHIPPING SPARE SAME SIZE AS TIRES ON THE GROUND. *TR
Power train, Electrical system, Sep 28, 2007
1. PASSENGER FRONT WINDOW GOES DOWN BY ITSELF WHEN DRIVING AS THOUGH SOMEONE HAS PUSHED THE AUTO DOWN CONTROL - BUT THIS IS NOT THE CASE. HAVE TAKEN IT TO THE DEALER 3 TIMES TO BE FIXED. THEY SAID THEY RESET THE CONTROLS. IT IS HAPPENING AGAIN. I AM NOW ALSO EXPERIENCING ISSUES WITH PUTTING THE VEHICLE IN REVERSE. THE CAR STARTS BACKING UP THEN THE GOES INTO NEUTRAL AUTOMATICALLY. *JB
Service brakes, Hydraulic, Air bags, Sep 25, 2007, crash
TL*THE CONTACT OWNS A 2007 DODGE DURANGO. WHILE DRIVING 50 MPH, THE ABS, TRACTION CONTROL, AND CRUISE CONTROL LIGHTS ILLUMINATED. THE DEALER STATED THAT THE WHEEL SENSOR WAS FAULTY, HOWEVER, THEY DID NOT MAKE A REPLACEMENT. WHILE DRIVING 30 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE WHEN HE DEPRESSED THE BRAKE PEDAL. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. APPROXIMATELY ONE WEEK LATER, WHILE DRIVING 50 MPH, HE LOST CONTROL OF THE VEHICLE AGAIN AND CRASHED INTO THE GUARDRAIL. THE FRONTAL AIR BAGS FAILED TO DEPLOY AND A POLICE REPORT WAS FILED. THE ROAD CONDITIONS WERE WET. THE DRIVER SUSTAINED BRUISES TO HIS LEFT SHOULDER AND THE PASSENGER SUSTAINED BRUISES ALL OVER, INCLUDING A SORE BACK. THE FAILURE MILEAGE WAS 127 AND CURRENT MILEAGE WAS 9,100.
Vehicle speed control, Sep 12, 2007
TL*THE CONTACT OWNS A 2007 DODGE DURANGO. WHILE DRIVING 10 MPH, THE CONTACT'S FOOT SLIPPED OFF THE ACCELERATOR PEDAL AND PREVENTED HIM FROM APPLYING THE BRAKES IN TIME. THE DEALER STATED THAT THEY COULD NOT PROVIDE ANY ASSISTANCE. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE WAS 700 AND FAILURE MILEAGE WAS 200.
Steering, Apr 4, 2007
I HAVE A 2007 DODGE DURANGO BOUGHT 3/7/07, AND ON DATE 4/4/07 BEEN IN SHOP TWICE FOR STEERING ISSUES AND THEY HAVE BOTH TIMES SAID NOTHING IS WRONG. THE DURANGO ALSO HAS IDLE ISSUE AND HARMONIC BALANCE ISSUE. WHEN DRIVING I HAVE TO KEEP STEERING TO THE LEFT IN ORDER TO STAY STRAIGHT, TURN TO RIGHT NOT EVEN HALF INCH AND YOU ARE IN THE OTHER LANE OF TRAFFIC. GO AROUND CURVE AT 35 TO 45 MPH AND YOU FEEL LIKE TIRES ARE GOING TO FALL OFF. DEALER SHIP HAS ON BOTH OCCASIONS IN SHOP SAID NOTHING WRONG. THERE IS A RECALL ON STEERING HOWEVER MINE WASN'T INCLUDED. VERY HARD TO MAINTAIN OWN LANE WHEN DRIVING. NOTHING HAS CORRECTED. A BACK TIRE WAS REPLACED ON 4-2-07 DEALER CHECKED DROVE AND DIDN'T FIND ANYTHING. *AK