2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: other or unspecified
50 reports, newest first. Show all
Other or unspecified, Nov 15, 2017
UNDER LIGHT ACCELERATION THESE IS A RATTLING/ VIBRATION FROM FRONT DRIVER'S SIDE. TYPICALLY BETWEEN 1000-3000RPM IN ANY GEAR OR ROAD CONDITION. SOUND IS EASILY AUDIBLE FROM INSIDE FROM ALL PASSENGERS. HAVE REPLACED WHEEL BEARINGS, STRUTS, SWAY BARS TRYING TO FIX WITH NO LUCK. 5.7 HEMI, AUTOMATIC, AUTO AWD/4LOW
Electrical system, Other or unspecified, Oct 25, 2017
I WAS DRIVING ALONG THE HIGHWAY AND THE TRUCK SUDDENLY JUMPS INTO 4LO, SO I TOGGLE WITH THE AWD TRANSFER CASE SWITCH, AND AFTER A FEW MINUTES OF DOING SO IT FINALLY STARTS DRIVING RIGHT. IT HAPPENED WITH MY WIFE AND SON, AND THEY WERE ALMOST WIPED BY A 18 WHEELER WHEN IT JUMPED INTO 4LO AND SLOWED DOWN ABRUPTLY AND THEN JUST DIED ON THE HIGHWAY, THIS HAS HAPPENED A NUMBER OF TIMES, NOW THE TRANSFER CASE IS DAMAGED, AND THE TRANSFER CASE SWITCH IS NO LONGER AVAILABLE BECAUSE THEY ARE FAULTY. IT GOT SO BAD THAT IT STOPPED CHANGING GEARS, IT WOULD ONLY GO TO PARK, BUT IT WOULDN'T ENGAGE BECAUSE OF THE SWITCH CANCELLING OUT THE TRANSFER CASE MOTOR.
Other or unspecified, Oct 18, 2017
WHEN I SHUT OFF ENGINE AND EXIT THE VEHICLE, I LOCK THE DOORS. WHEN I PUT THE KEY IN MY POCKET AND WALK AWAY, THE VEHICLE WILL EITHER LOCK OR UNLOCK JUST BY WALKING WITH THE KEY IN MY POCKET. MOST RECENTLY, WHEN WALKING WITH IN POCKET, THE FRONT WINDOWS ROLL DOWN.
Other or unspecified, Oct 1, 2017
CAR WONT RUN I SWITCH THE KEY ON IT SOUNDS LIKE THE ENGINE ENTIRELY SHAKING AND IT JUST SOUNDS LIKE ITS GOING TO START BUT IT DOESN'T IT SHUTS OFF ON IT'S OWN. I GOT THIS CAR FROM CARMAX SUMMER OF 2014 I'M STILL PAYING FOR IT EVERY MONTH I'VE FIXED IT OUT OF POCKET FOR THE ALTERNATOR. WHICH WAS ONE OF THE RECALLS IT HAD. I TOOK IT ABOUT TWO MONTHS AGO TO THE CHRYSLER CENTER NEAR BY AND HAD EVEN MORE VARIOUS RECALLS TAKEN CARE OF. I'M REALLY DISAPPOINTED THAT THIS TIME I CALLED AND CHECKED IN WITH THE CHRYSLER CENTER I TOOK IT TO IS SAYING THERE'S NO NEW RECALLS ON MY CAR. I SHOULDN'T HAVE TO PAY MONTHLY FOR A CAR THAT I CANT DEPEND ON ITS NOW SITTING IN MY DRIVEWAY. I NEED HELP.
Electrical system, Other or unspecified, Jun 29, 2017
BURNING SMELL COMING FROM FRONT VENT AREA.NO WARNING LIGHTS CAME ON, NO CHECK ENGINE LIGHT, NOTHING. CAR IS NOT HEATING UP..THEN ALL OF A SUDDEN A POOF OF WHITE SMOKE COMES OUT FROM FRONT DASH SOMEWHERE? DO NOT KNOW EXACTLY WHERE AS I WAS DRIVING ON FREEWAY AT THE TIME. IT STOPPED WITHIN A FEW SECONDS. GOT HOME AND BUTTON TO OPEN GARAGE NOT WORKING.ALSO BLUETOOTH STOPPED WORKING. DON'T KNOW WHATS GOING ON BUT SEEMS TO BE ELECTRICAL AND UNSAFE.SMELLS LIKE WIRES BURNING
Other or unspecified, Jun 29, 2017
MY CAR HAS BEEN UNEXPECTEDLY BEEN SHUTTING OFF WHILE DRIVING IN THE MIDDLE OF ROADS FOR AT LEAST THE PAST TWO YEARS. MAYBE ABOUT FIVE TIMES NOW. AND NOW HAT I THINK OF IT, AT LEAST TWO OF THOSE TIMES I WAS TURNING OR ATTEMPTING TO.TOOK IT IN WHILE MY EXTENDED WARRANTY WAS VALID AND THEY SAID IT ISN'T COVERED. EVEN IF NOT, THIS IS SO DANGEROUS! IF I HADN'T OF RECOGNIZED THE PROBLEM THIS MORNING, I WOULD HAVE BEEN CREAMED BY ABOUT TEN CARS COMING MY WAY. THE FCW LIGHT COMES ON AND THE ENTIRE VEHICLE SHUTS OFF. I HAVE DONE THE CLEANING THING AND OBVIOUSLY THEY KNOW AT THE DEALERSHIP THIS IS AN ISSUE BUT I DON'T KNOW WHAT ELSE TO DO. IS IT GOING TO TAKE SOMEONE BEING PLOWED INTO IN ORDER FOR THEM TO HAVE TO FIX IT?
Electrical system, Other or unspecified, Engine, Jun 28, 2017
MAY 2017 MY DAUGHTER WAS DRIVING HER 2011 DODGE DURANGO WITH 68K WITH TWO KIDS IN THE CAR, THE BATTERY LIGHT CAME ON AND THEN WENT COMPLETELY DEAD SHORTLY AFTER. WE GOT IT TO AN ELECTRICAL SHOP TO FIND THE BATTERY WAS DEAD AND THE 180 AMP ALTERNATOR HAD STOPPED OPERATING. AFTER SOME RESEARCHING I FOUND A RECALL (P60) AND IT ONLY APPLIED TO 160 AMP ALTERNATOR. I CALLED CHRYSLER (CASE #31556595) TO SEE IF THEY COULD HELP AND WAS DENIED. WE HAD TO PAY FOR THE REPAIR WHICH COST ME $400.44. I FEEL THIS IS A SAFETY ISSUE THAT SHOULD BE INCLUDED IN THE RECALL.
Electrical system, Other or unspecified, Jun 27, 2017
SEVERAL TIMES A WEEK WITH NO SPECIFIC TIME OF DAY, HEAT OUTSIDE, DRIVE TIME ETC., MY 2011 DODGE DURANGO WILL ACT LIKE IT WILL START AND IT WILL CONTINUE TO TURN OVER AND OVER UNTIL IT FINALLY STOPS. EVENTUALLY AFTER A FEW TRIES, IT WILL START. WE CHANGED THE BATTERY THINKING MAYBE IT WAS THAT, BUT NOTHING...I HAVE READ A FEW "COMPLAINTS" THAT HAVE HAD THE SAME THING AND THEY ARE SAYING IT IS A TIPM PROBLEM. MY VEHICLE ISN'T UNDER THE RECALL LIST, BUT IT IS WITHIN THE YEAR THEY ARE RECALLING IT.
Other or unspecified, Jun 21, 2017
2011 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO VEHICLE NOT BEING REPAIRED PROPERLY BY DEALERSHIP. *LD UPDATED 06/21/2017*JS
Other or unspecified, Mar 30, 2017
DODGE DURANGO WAS STARTING WITH ISSUES 1 MONTH AGO WITH TURNING ON. WHEN PUSHING THE START BUTTON IT WOULD MAKE THE SOUND AS IF TRYING TO TURN ON BUT COULD NOT TURN ON COMPLETELY. AFTER 4 TO 5 TIMES OF CONTINUOUS PUSHING THE START BUTTON, IT WOULD FINALLY TURN ON, BUT THAN AT TIMES IT WOULD SHAKE AND SHUT OFF RIGHT AWAY. WHILE DRIVING THE DURANGO SUNDAY, I APPROACHED A STOP SIGN, MADE A COMPLETE STOP, THAN PUSHED THE GAS TO GO, BUT THE DURANGO WOULD MOVE. I PUSHED THE GAS SEVERAL TIMES BUT NOTHING HAPPENED. I TURNED THE DURANGO OFF AND IT WOULD NOT TURN ON ANYMORE. VERY UNSAFE. THE MECHANIC SAID HE BELIEVES IT IS THE TIPM BUT WILL BE RUNNING MORE TEST. I'VE READ SEVERAL REVIEWS OF THIS SAME ISSUE. IT NEEDS TO BE ADDRESSED.
Electrical system, Other or unspecified, Mar 9, 2017
I HAVE HAD A RECALL SINCE THE BEGINNING OF LAST YEAR, EACH TIME I CONTACT A DEALER THEY ARE STATING THAT PARTS ARE NOT AVAILABLE MY CAR IS EXPERIENCING ELECTRICAL ISSUES.
Electrical system, Other or unspecified, Engine, Nov 18, 2016
ON NO 1, 2016 WHEN I WAS GOING AT WORK, I WAS DRIVING ON WEST PARK HWY (HOUSTON, TX), AND SUDDENLY MY CAR STOPPED WORKING IN THE MIDDLE OF THE ROAD, ALL THE SYSTEM HAS STOPPED WORKING, AND THE FRONT CAR STARTED SMOKING (BURN, & FIRE). AND I SURVIVED BY THE GRACE OF GOD. I CALL THE TOWING SERVICES SO AS TO MOVE THE CAR FROM THE HWY TO MY HOUSE. AND I CAN'T REALLY TELL YOU WHAT EXACTLY HAPPENED. BUT THE CONSTANCY IS, MY CAR IS NOT DRIVABLE UNTIL NOW. AND MY INSURANCE COMPANY SENT SOME EXPERT SO AS TO ASSESS THE RISK, AND THEY TOLD ME WHAT HAPPENED IS THE DEFECT OF THE CONSTRUCTOR (CHRYSLER GROUP LLC), BECAUSE THERE ARE MORE THAN 300 HUNDRED CASES OF COMPLAINTS SIMILAR WITH MY EXPLANATIONS. AND FROM THIS DAY TO NOW, I AM TRAUMATIZED BY THIS INCIDENT. IT IS THE REASON THAT I AM WRITING TO YOU SO AS TO SOLVE THIS HAZARD OR MAIN ISSUE. AND ACTUALLY MY CAR IS PARKED AT HOME (15770 BELLAIRE BLVD, #2107, HOUSTON, TX77083). MY INSURANCE CLAIM NUMBER IS: STATE FARM: 53-0079-5S5. N.B.: I ALSO ATTACHED THE TOWING RECEIPT ISSUED BY THE TOWING SERVICES.
Other or unspecified, Jul 5, 2016
MY VIN NUMBER IS NOT ON THE RECALL LIST FOR RECALL P60. BUT MY TRUCK JUST HAD TO BE TOWED DUE TO BATTERY LIGHT COMING ON AND ABOUT 20 MINS LATER SMOKE COMING FROM THE HOOD LOSS OF POWER STEERING THEM A DEAD TRUCK WITH A KEY STUCK IN THE IGNITION . WHILE DRIVING BEFORE ANY OF THIS HAPPEN THERE WAS A LACK OF MOTION ON THE TRUCK IT DID NOT WANT TO GO . THE COMPUTER SYSTEM STARTED TO MALFUNCTION FLASHING ON AND OFF TELLING ME TO BUCKLE MY SEAT BELT , WHICH I HAD MINE ON AND SO DID MY CHILDREN! NOW I'M HAVING TO PAY A DEDUCTIBLE BECAUSE MINE VIN IS NOT LISTED WITH THE RECALL P60 . ALL THE SIGNS POINT TO THIS RECALL I AM NOT HAPPY
Electrical system, Other or unspecified, Engine, Jun 8, 2016
I HAD A BATTERY LIGHT IN THE MORNING, BUT MY BATTERY WAS NEW. AS I WAS DRIVING MY AIR CONDITIONING STOPPED WORKING, MY RADIO SCREEN FLASHED, WENT OFF AND THE ENTIRE CAR DIED WHILE IN MOTION, I BARELY STOPPED IN TIME. THE ENGINE WOULDN'T EVEN TRY, AND ME AND MY TWO INFANT CHILDREN WERE STRANDED IN THE MIDDLE OF A BUSY STREET IN 100 HEAT. THE POLICE OFFICER HAD TO HELP US, WE CALLED A TOW TRUCK TO TAKE US HOME. THE MECHANIC WHO LOOKED AT THE CAR SAID THE ALTERNATOR INTERNALLY GROUNDED AND FRIED THE COMPUTER AND THE BATTERY AND EXPLAINS THE BURNING SMELL JUST PRIOR TO THE CAR DYING.
Other or unspecified, Apr 6, 2016
UPON STARTING THE VEHICLE IN A PARKING LOT, A DEAD SHORT PERMANENTLY DAMAGED THE ALTERNATOR AND THE ALTERNATOR PERMANENTLY DAMAGED THE BATTERY. THIS ISSUE WAS SUDDEN AND WITHOUT WARNING. THE CAR WAS RUNNING FINE PRIOR TO THIS OCCURRENCE. THE SHORT WAS SERIOUS ENOUGH TO CAUSE A FIRE, ALTHOUGH A FIRE DID NOT OCCUR. I WAS TOLD THIS WAS A FORTUNATE BIT OF LUCK. I HAVE BEEN INFORMED THAT THERE IS A RECALL FOR THIS EXACT ISSUE IN OTHER VEHICLES IN THE SAME MODEL YEAR, HOWEVER MY VEHICLE IS NOT INCLUDED AT THIS TIME. I HAD TO PAY A SIGNIFICANT AMOUNT OF MONEY FOR THIS ISSUE (DIAGNOSIS, PARTS AND LABOR).
Electrical system, Exterior lighting, Other or unspecified, Jan 8, 2016
PURCHASED NEW 2011 DODGE DURANGO IN 2011, I WASL DRIVING TO WORK THIS WEEK LOCALLY AND DEC 22,2015 BATTERY LIGHT CAME ON. BEFORE THE LIGHT CAME ON I WAS DRIVING WITH KIDS IN THE CARD AND SMELLED BURNING IN CAR THOUGHT IT WAS EXHAUST FROM OUTSIDE TRAFFIC. ANOTHER DAY MY MOM WAS IN THE CAR WITH ME GOING SHOPPING AND SHE SAID SHE SMELLED SOMETHING BURNING. BATTERY WENT BECAUSE ALTERNATOR WAS BAD AS PER THE AUTO PLACE THE WIRES WERE BURNED ACCORDING TO AUTOPLACE ALTERNATOR BAD,I CONTACTED DODGE AND PROVIDED RECEIPT COPIES FROM THE AUTO PLACE THAT THE ALTERNATOR WAS BAD BUT THEY SAID BECAUSE WARRANTY WAS UP AT 36,000 MILES THEY WONT REIMBURSE ME AND THERE WAS NOTHING THEY COULD DO BUT TO MAKE A COMPLAINT TO NHTSA. THIS NEEDS TO BE RECALLED, I HAVE SEEN OVER 400 COMPLAINTS AND SAFETY ISSUES, HOW MANY PEOPLE DO THEY WANT TO GET INJURED BEFORE THEY RECALL? DEALERSHIP IS NO LONGER AROUND. IF DOES NOT GET RECALLED I WILL MAKE SURE TO TURN THIS ONE BACK AND NEVER PURCHASE FROM DODGE AGAIN AND WILL CONTACT THE MEDIA TO EXPOSE DODGE FOR PUTTING NOT RECALLING THIS ALTERNATOR AND PUTTING THE SAFETY OF FAMILIES IN HARMS WAY. I HOPE NOTHING ELSE HAPPENS, I AM ALWAYS IN THE TRUCK WITH MY KIDS AND I AM REALLY NERVOUS DRIVING MY TRUCK NOW AND WORRIED IF SOMETHING ELSE IS GOING TO HAPPEN WHEN WE ARE IN THE CAR. THIS SHOULD HAVE NEVER HAPPENED TO A BRAND NEW TRUCK. I HAVE HAD USED CARS LONGER THAN THIS AND NEVER ONCE HAD A PROBLEM WITH ANY ISSUES WITH THE CARS. THIS IS A SERIOUS MATTER AND HOPE IT CAN BE TAKEN CARE OF IMMEDIATELY.
Electrical system, Other or unspecified, Nov 27, 2015
MY 2011 DODGE DURANGO ALTERNATOR WENT OUT AND MY PCM. NO WARNING CAR JUST SHUT DOWN. YOU NEED TO DO A RECALL ON ALL NO MATTER THE AMP!!! I WILL NEVER BUY DODGE AGAIN!
Electrical system, Other or unspecified, Sep 21, 2015
I OWN A 2011 DODGE DURANGO CITADEL WITH 53,000 MILES. WAS LEAVING MY HOUSE WHEN THE CAR STARTED MAKING A HIGH PITCHED WHINE, TURNED AROUND WENT BACK HOME, TURNED OFF THE CAR, COULD SMELL BURNING WHEN I GOT OUT OF THE CAR. OPENED THE HOOD AND THE ALTERNATOR (220 AMP) WAS SMOKING. IF I WOULD HAVE DRIVEN ANY LONGER THE ALTERNATOR MOST LIKELY WOULD HAVE CAUGHT FIRE AND COULD HAVE BURNT MY CAR TO THE GROUND.
Suspension, Other or unspecified, Aug 14, 2015
WHILE DRIVING ON THE HIGHWAY WHEN I COME ACROSS A ROUGH SPOT THAT IS UNAVOIDABLE (WITH ALL THE CONSTRUCTION ON THE ROADS) MY STEERING WHEEL STARTS ROCKING AND IT BECOMES VERY DIFFICULT TO MAINTAIN CONTROL OF THE CAR. IT RESEMBLES A FLAT TIRE. I HAVE TO REALLY PAY ATTENTION AND KEEP THE CAR IN MY LANE. THERE IS ALSO A VERY NOTICEABLE RATTLE/NOISE/VIBRATION UNDER THE CAR. I HAVE HAD THE ALIGNMENT DONE AND EVEN PURCHASED NEW TIRES, BUT SO FAR NOTHING HAS HELPED.
Other or unspecified, Aug 6, 2015
WE HAVE HAD MANY PROBLEMS WITH THIS SUV SINCE DATE OF PURCHASE. OUR LATEST ISSUE IS THE REAR HATCH WILL NOT STAY OPEN AND IT JUST SLAMS SHUT AND OVER RIDES THE SAFETY FEATURE OF IF AN OBJECT OR PERSON IS IN THE WAY IT WOULD GO BACK OPEN. CURRENTLY AS IT IS IT WOULD CRUSH A PERSON, THE ISSUE MAKES IT SO WE CAN NOT EVEN USE OUR REAR HATCH. THERE WAS A NOTICE SENT OUT BY THE TSB ON FEB. 1, 2013 NUMBER 08-005-13 ABOUT THIS ISSUE AND HOW IT NEEDS A NEW SOFTWARE UPDATE. I HAVE SPOKEN TO CHRYSLER A NUMBER OF TIMES ABOUT THIS ISSUE, THEY SAID WE WOULD HAVE TO TAKE IT INTO A DEALERSHIP AND PAY FOR IT TO BE LOOKED AT. FIRST THAT IS SO NOT RIGHT AS IF IT IS A KNOWN PROBLEM TO THEM AND THEY KNOW HOW TO FIX IT, SECOND THE DEALERSHIP I PURCHASED THIS SUV FROM IS 2 MILES FROM OUR HOME THEY REFUSE TO WORK OUR SUV AND WANT US TO DRIVE 80 PLUS MILES TO HAVE IT WORKED ON., THIS IS NOT RIGHT AS I BOUGHT IT FROM THEM WHY SHOULD I ENDURE THE TIME AND EXSPENSE OF FIXING AN ISSUE WE HAVE NO CONTROL OVER. WE ASK THAT YOU GUYS STEP IN AND MAKE THEM MAKE RIGHT BY THIS AND FIX THIS ISSUE THAT THEY KNOW IS COMMON FOR THIS YEAR AND MODEL.
Electrical system, Exterior lighting, Other or unspecified, Aug 3, 2015
I WAS ON MY WAY TO WORK TODAY WHEN I NOTICED A BURNING SMELL AND THEN THE BATTERY LIGHT CAME ON. DUE TO HEAVY TRAFFIC I COULDN'T PULL TO THE SIDE. I GOT FARTHER DOWN THE ROAD AND HEARD A LOUD WHINING NOISE. WHEN I ARRIVED AT WORK I CONTACTED THE LOCAL DODGE DEALERSHIP TO SPEAK WITH THE SERVICE DEPARTMENT ABOUT THIS INCIDENT. I WAS TOLD THAT IT SOUNDS LIKE THE ALTERNATOR BUT THAT MY VEHICLE WAS NOT COVERED IN THE RECENT RECALL SINCE I HAVE THE 180AMP ALTERNATOR. THE RECALL WAS ONLY FOR THE 160 AMP ALTERNATORS. I WAS SHOCKED SINCE MY VEHICLE ONLY HAS 61,000 MILES ON IT. RESEARCHING THIS PROBLEM ONLINE I FOUND NUMEROUS COMPLAINTS FROM PEOPLE HAVING THE SAME IDENTICAL PROBLEM WITH THE 180AMP ALTERNATOR (WITH THE SAME MAKE MODEL AND YEAR) THAT CAUSED THE RECALL OF THE 160AMP ALTERNATORS. I HAVE CONTACTED DODGE TO SEE IF THEY WOULD STAND BY THEIR PRODUCT AND DO THE RIGHT THING CONCERNING THIS. ONCE AGAIN THEY HAVE FAILED ME. CONSUMERS ARE REPORTING AN AVERAGE OF $1400 TO HAVE THE ALTERNATOR REPLACED WITH NO RECALL OR WARRANTY. I HAVE 4 PICTURES OF MY SOOT COVERED ALTERNATOR ( I AM A FIREFIGHTER I KNOW WHAT ELECTRICAL SOOT LOOKS AND SMELLS LIKE). THIS IS VERY CONCERNING TO THINK I COULD LOSE MY DURANGO COULD CATCH FIRE, LOOSE POWER AND STALL IN TRAFFIC, CAUSE AN ACCIDENT OR HAVE MY WIFE STRANDED ON THE SIDE OF THE ROAD DUE TO THIS.
Other or unspecified, May 12, 2015
TRANSMISSION FLUID IS LEAKING FROM THE AC CONDENSER OF MY 2011 DODGE DURANGO. THERE IS PURPLISH FLUID ON MY DRIVEWAY AND THE CONDENSER IS COVERED IN FLUID. WHEN I CALLED TO INQUIRE ABOUT THE CONDENSER, THE DEALERSHIP STATED THAT THERE IS NO RECALL ON THIS PART AND THE 3 YEAR WARRANTY IS OUT. THEY WANT $110 JUST TO LOOK UNDER THE HOOD TO SEE WHERE THE FLUID IS COMING FROM. CHRYSLER IS AWARE OF THE ISSUE BECAUSE CHANGES HAVE BEEN MADE IN THE 2015 DODGE DURANGOS. VEHICLE IS RUNNING A LITTLE SLUGGISH AND I AM CONCERNED THAT THIS MAY ALSO BE A FIRE HAZARD.
Electrical system, Other or unspecified, Service brakes, Dec 7, 2014
I COULD NOT GET ANY OF THE RECALLS FIXED! 2 DODGE DEALERSHIPS IN MY AREA WOULD ONLY LOOK AND NOT CORRECT MY BRAKE ISSUE. ONE DEALERSHIP TOLD ME I WAS AT THE BOTTOM OF THE LIST BECAUSE I DID NOT PURCHASE MY DURANGO THERE!
Electrical system, Other or unspecified, May 27, 2014
WONT START JUST CRANKS AND WONT TURN OVER. IF START AFTER SEVER TIMES LOST COMPRESSION AND SHUT DOWN EVEN DRIVING IT. TREMBLING AND SHAKING WHEN ITS STARTS IF ITS STARTS. NOT TO ABLE TO START,SHUT OFF WITHOUT WARNINGS. *TR
Other or unspecified, Sep 6, 2013
MY SUV STALLED ON ME WHILE I WAS DRIVING. I KEPT DRIVING IT FOR 2 DAYS. THE STALLING CONTINUED DAILY AND IT TOOK A FEW ATTEMPTS BEFORE THE CAR WOULD START. ONE NIGHT WHEN I GOT HOME AND PARKED, IT SOUNDED LIKE I HAD A FLAT TIRE. HOWEVER, THE SOUND OF AIR BEING RELEASED WASN'T ANY OF MY TIRES. THE SOUND WAS COMING FROM UNDER NEATH THE CAR LIKE WHERE THE FUEL PUMP IS LOCATED. I TOOK IT TO THE DEALER SHIP AND THEY TOLD ME THAT IT WAS THE BATTERY. I PURCHASED A NEW BATTEREY AND TESTED IT OUT OVER THE WEEKEND. I CONTINUED TO HAVE THE SAME PROBLEMS AND MY CAR STARTED MAKING A HUMING SOUND WHEN ON AND AS I WOULD DRIVE IT. THE DAY THAT I WAS DRIVING IT BACK TO THE DEALERSHIP A BUNCH OF SMOKE WAS COMING IN FROM THE AC VENTS WITH SMALL PARTICALS. I HAD TO TURN OFF MY AC. MY CAR HAS BEEN IN THE DEALERSHIP FOR A LITTLE OVER A WEEK NOW AND SO FAR THEY FOUND THAT THE ALTERNATOR ISN'T WORKING.