2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
800 reports, newest first.
Electrical system, May 13, 2015
2011 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO THE TOTALLY INTEGRATED POWER MODULE( TIPM) RECALL NOTICE. CONSUMER HAS PREVIOUS COMPLAINT WITH DIFFERENT VEHICLE LISTED IN ARTEMIS. *SMD THE CONSUMER PAID FOR THE REPAIR ON 12/17/13 *JB
Other or unspecified, May 12, 2015
TRANSMISSION FLUID IS LEAKING FROM THE AC CONDENSER OF MY 2011 DODGE DURANGO. THERE IS PURPLISH FLUID ON MY DRIVEWAY AND THE CONDENSER IS COVERED IN FLUID. WHEN I CALLED TO INQUIRE ABOUT THE CONDENSER, THE DEALERSHIP STATED THAT THERE IS NO RECALL ON THIS PART AND THE 3 YEAR WARRANTY IS OUT. THEY WANT $110 JUST TO LOOK UNDER THE HOOD TO SEE WHERE THE FLUID IS COMING FROM. CHRYSLER IS AWARE OF THE ISSUE BECAUSE CHANGES HAVE BEEN MADE IN THE 2015 DODGE DURANGOS. VEHICLE IS RUNNING A LITTLE SLUGGISH AND I AM CONCERNED THAT THIS MAY ALSO BE A FIRE HAZARD.
Electrical system, Apr 22, 2015
I FILED A COMPLAINT A WEEK AGO UNDER NHTSA ID NUMBER 10706397. MY CAR IS AT THE DODGE DEALERSHIP FOR A WEEK NOW WAITING ON AN ALTERNATOR. THE ALTERNATOR ARRIVED TODAY AND WAS BAD OUT OF THE BOX. THE ALTERNATOR WAS LOCKED UP. I WAS TOLD IT WOULD NOW BE AT LEAST 2 MORE DAYS BEFORE IT IS REPAIRED. IT SEEMS TO ME LIKE THERE ARE ALOT OF PROBLEMS WITH THE 180V ALTERNATORS LIKE THERE WERE WITH THE 160V. *TR
Electrical system, Apr 18, 2015
WHILE DRIVING ON A MAJOR ROAD THE CAR STARTED GIVING ME SEAT BELT LIGHT ALARM, WIPERS GOING ON AND OFF, REAR PARKING SYSTEM WARNING COMING ON AND THEN THE CAR JUST SHUT OFF WHILE DRIVING DOWN THE ROAD. WE WERE STRANDED IN THE MIDDLE OF A FOUR LANE STREET WHICH WAS VERY UNSAFE. I HAD TO HAVE THE CAR TOWED TO THE DEALER AND WAS NOTIFIED THAT THE ALTERNATOR AND BATTERY WOULD NEED TO BE REPLACED. AFTER DOING SOME RESEARCH I FOUND OUT THAT THERE HAS BEEN A RECALL FOR THE SAME YEAR DURANGO AS MINE BUT IS NOT COVERED BECAUSE THE RECALL WAS FOR 160 AMP ALTERNATOR AND MINE IS 180 AMP. *TR
Electrical system, Engine, Apr 8, 2015, fire
TL*THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BATTERY WARNING LIGHT ILLUMINATED AND SMOKE WAS EMITTING FROM UNDER THE HOOD OF THE VEHICLE. AFTER SHUTTING THE VEHICLE OFF, IT FAILED TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.
Electrical system, Apr 7, 2015
WHILE DRIVING THE ELECTRICAL SYSTEM WENT HAY WIRE, A/C TURNED OFF, WIPERS TURNED ON, LIGHTS FLICKERED ON AND OFF, AND THE VEHICLE DIED. THERE WAS ALSO A SMELL OF SOMETHING BURNING FROM UNDER THE HOOD. I REPLACED THE BATTERY WITH A NEW ONE, VEHICLE TURNED ON FOR A WHILE BUT LATER DIED AGAIN, SEEMS THERE IS A PROBLEM WITH THE ALTERNATOR, IT'S NOT CHARGING. *TR
Electrical system, Apr 1, 2015, fire
THERE WAS AN ELECTRICAL FIRE INSIDE THE CABIN OF THE VEHICLE FROM WITHIN THE HEADLINER, DIRECTLY ABOVE THE DRIVERS HEAD, WHILE THE VEHICLE WAS IN MOTION. THE DRIVER WAS FORCED TO PULL OFF TO THE SIDE OF THE ROAD AS THE CABIN FILLED WITH SMOKE DUE TO VISION AND RESPIRATORY DISTRESS. THERE WAS ALSO ADDITIONAL DAMAGE TO THE EXTERIOR OF THE VEHICLE ON THE ROOF, AS THE FIRE BURNED LONG AND HOT ENOUGH TO CAUSE AN UNKNOWN AMOUNT OF STRUCTURAL AND COSMETIC DAMAGE TO THE ROOF. THE FIRE DEPARTMENT WAS ALSO CALLED TO THE SCENE DURING THE INCIDENT TO INSURE THE FIRE WAS COMPLETELY EXTINGUISHED. WE INITIALLY HAD OUR VEHICLE AT A LOCAL DODGE DEALERSHIP ON 02/23/15 TO HAVE MULTIPLE MANUFACTURER RECALLS REPAIRED. ONE OF WHICH WAS DUE TO A POTENTIAL FIRE HAZARD FROM THE VANITY/SUN VISOR WIRING IN THE HEADLINER (CHRYSLER RECALL P36). THAT RECALL WORK WAS COMPLETED, BUT WE BEGAN TO EXPERIENCE ELECTRICAL ISSUES WITH EQUIPMENT THAT OBTAINED POWER AND GROUND (SAME ELECTRICAL CIRCUIT AND FUSE) FROM THIS SAME CIRCUIT. INTERIOR LIGHTS WOULD FLASH AND DIM, AND THEN ULTIMATELY CEASED TO FUNCTION, THEN OUR STEERING WHEEL MOUNTED CONTROLS STOPPED FUNCTIONING ENTIRELY. WE RETURNED THE VEHICLE TO THE DEALERSHIP ON 3/23/15 AFTER TALKING WITH THE DEALERSHIP THAT PREVIOUS WEEK. THEY EXPLAINED THAT A "PINCHED WIRE" FROM WITHIN THE HEADLINER HAD CAUSED AN ISSUE IN THE CIRCUIT. HOWEVER, THEY INSISTED THAT THIS PINCHED WIRE DID NOT CAUSE THE STEERING WHEEL CONTROLS TO STOP FUNCTIONING (WHICH MADE THE STEERING WHEEL CONTROL MODULE INOPERABLE DUE TO ELECTRICAL SHORT), EVEN THOUGH THEY SHARED THE SAME WIRING. WE WERE ABLE TO RETRIEVE OUR VEHICLE AFTER ADDITIONAL REPAIRS WERE COMPLETED ON 3/27/15. THE CAR WAS DRIVEN ONE TIME ON 3/28/15, AND THEN ON 3/29/15 THE FIRE STARTED FROM WITHIN THE CABIN. *TR
Electrical system, Engine, Fuel/propulsion system, Mar 28, 2015
2011 DODGE DURANGO W/5.7 LITER ENGINE STALLED AS I WAS TURNING ONTO THE FREEWAY ON RAMP. PULLED OVER AND STARTED RIGHT BACK UP. THOUGHT IT WAS A FLUKE OR I HIT SOMETHING. STALLING OCCURRED AGAIN SEVERAL TIMES WHILE SLOWING DOWN AND MAKING TURNS. HAPPEN ONCE WHILE MY WIFE AND DAUGHTER WERE GOING TO STORE. SHE WILL NOT DRIVE THE CAR ANYMORE. WENT IN FOR REPAIRS SEVERAL TIMES WITH NO REAL CONCLUSION OR REPAIR BEING DONE. FINALLY WENT IN AFTER ONE OF THE STALLS AND BY THEN THE RECALL WAS COMING OUT AND THE TIPM AND SOME WIRING WAS REPLACED. THOUGHT IT WAS REPAIRED WHEN OVER THE WEEKEND IT HAPPENED AGAIN AS I WAS SLOWING FOR A STOP SIGN WITH MY WIFE & GRANDDAUGHTER IN THE CAR, THEN TO ME AGAIN 2 DAYS LATER. WE HAPPEN TO LIVE IN A RURAL AREA SO THERE IS NOT A LOT OF TRAFFIC, THANKFULLY. IT IS IN DEALERSHIP NOW (SECOND WEEK) AND THEY ARE SAYING IT NEEDS NEW SPARKPLUGS (WHICH IT DOES) BUT THERE IS NO WAY A ENGINE SHOULD STALL DUE TO OLD SPARKPLUGS. IT'S A DISASTER WAITING TO HAPPEN TO ANYONE DRIVING ONE OF THESE. EVERYTHING UP TILL THIS TUNE-UP HAS BEEN COVERED UNDER WARRANTY. IT HAS STALLED A TOTAL OF AROUND 8 TIMES AND ALL WHILE SLOWING DOWN AND HAS BEEN IN DEALERSHIP ON AND OFF FOR ABOUT A MONTH TOTAL. *TR
Suspension, Electrical system, Service brakes, Mar 26, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000, 14V154000, AND 14V530000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Mar 17, 2015
THE AIR BAG LIGHT GOES OFF AND ON AND ALSO DINGS...VERY ANNOYING. I SEE OTHER COMPLAINTS REGARDING THIS ISSUE. SHOULD BE A RECALL!!!! I HAVE ONLY OWNED THE VEHICLE 2 MONTH AND HAVE HAD TO REPLACE THE CLUTH FAN ON THE A/C AND THE VISOR RECALL..NOT HAPPY WITH DODGE SO FAR. WISH I WOULD HAVE KEPT MY GMC, I HAD NO PROBLEMS. *TR
Electrical system, Service brakes, Mar 10, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Mar 9, 2015
THE DATE AND MILEAGE ABOVE ARE APPROXIMATIONS. I PURCHASED A 2011 DODGE DURANGO IN NOVEMBER OF 2012. WHEN I PURCHASED THE VEHICLE IT ONLY HAD ABOUT 24,000 MILES ON IT. A COUPLE OF MONTHS AFTER I GOT IT, I WAS GOING DOWN THE ROAD AND THE RPMS WENT CRAZY. MY ENGINE WAS REVVING UP, BUT THE VEHICLE WAS STALLED. I HAD TO PUT IT IN NEUTRAL, THEN PUT IT IN DRIVE TO GET THE TRANSMISSION TO CHANGE GEAR. SINCE THAT TIME, I HAVE HAD THIS SAME PROBLEM OCCUR ON AT LEAST 5 OTHER OCCASIONS. THE LATEST INCIDENT WAS ON SATURDAY, 3/7/2015. THE RPMS WERE GOING CRAZY AS IF I WAS GUNNING THE VEHICLE. THE VEHICLE DID NOT STALL, BUT IT WAS BARELY MOVING. I HAD TO STOP, PUT IT IN NEUTRAL, AND THEN PUT IT BACK IN DRIVE. IT DROVE FINE AFTER THAT, BUT I SHOULD NOT HAVE TO STOP MY VEHICLE ON A PUBLIC ROAD TO GET THE TRANSMISSION TO CHANGE GEARS. I AM VERY CONCERNED THAT MY VEHICLE WILL STALL, CAUSING A WRECK. I AM SURPRISED THIS PROBLEM HAS NOT RESULTED IN AN ACCIDENT YET. MY VEHICLE DOES NOT EVEN HAVE 52,000 MILES ON IT, AND THERE IS NO EXCUSE FOR THE TRANSMISSION PROBLEMS. THE DURANGO IS THE ONLY VEHICLE MY FAMILY OWNS, SO IF THE TRANSMISSION FAILS, WE WILL HAVE NO WAY TO GO ANYWHERE. I DO NOT HAVE THE MONEY TO GET THE TRANSMISSION LOOKED AT, MUCH LESS TO GET THE PART(S) THAT MAY BE REQUIRED TO REPAIR THE PROBLEM. I WANT A RELIABLE VEHICLE THAT I CAN FEEL SAFE DRIVING. *TR
Electrical system, Mar 9, 2015
TL*THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTATED AFTER NUMEROUS ATTEMPTS. THE FAILURE RECURRED SIX TIMES. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER, AFTER THE REMEDY WAS PERFORMED THE FAILURE PERSISTED. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE FOR THE MOST RECENT FAILURE BECAUSE THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Service brakes, Mar 9, 2015
TL*THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Mar 6, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V530000 (ELECTRICAL SYSTEM). THE DEALER WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO PROVIDE A REASONABLE TIMEFRAME FOR THE PART TO BECOME AVAILABLE FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Mar 4, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V530000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Mar 3, 2015
TL*THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) , 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V530000 ( ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Engine, Mar 3, 2015
TL*THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000. UPDATED 5/11/15*CN UPDATED 9/27/2017*CN
Service brakes, Hydraulic, Electrical system, Service brakes, Mar 3, 2015
TL*THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBERS: 14V634000 (ELECTRICAL SYSTEM), 14V530000 (ELECTRICAL SYSTEM), 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIRS. THE CONTACT WAITED FOR LONGER THAN A YEAR AND THE DEALER DID CONFIRM IF THE CONTACT WAS ON A WAITING LIST. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE A REASONABLE TIMEFRAME TO REPAIR THE VEHICLE. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 4/6/15*CN THE CONSUMER STATED THE DEALER WAS ABLE TO DO ONE OF THE RECALLS, BUT DID NOT SAY WHICH ONE. UPDAE
Electrical system, Engine, Mar 3, 2015
I'VE HAD MY DURANGO BACK TO THE DEALER SEVERAL TIMES FOR THE STALLING ISSUE. THEY ALLEGE THAT ALL REPAIRS WERE COMPLETED IN LATE NOVEMBER. I THEN WENT OUT OF TOWN ON BUSINESS FOR TWO MONTHS. I CAME BACK IN LATE JANUARY, AND THE VEHICLE CONTINUED TO STALL ON ME WHILE DRIVING. THEY SAID THE WARRANTY WORK WAS DONE ON THE FUEL PUMP RELAY IN NOVEMBER. WHEN I TOOK IT BACK IN FEBRUARY, THEY REPLACED THE COMPUTER AND THE KEYS BECAUSE THEY SAID THAT THE VEHICLE WAS SHUTTING DOWN BECAUSE THE COMPUTER DIDN'T RECOGNIZE THAT THE KEY WAS IN THE VEHICLE AND IT SHUT DOWN TO PREVENT THE VEHICLE FROM BEING STOLEN. ON FEBRUARY 26TH, IT STALLED WHILE DRIVING AGAIN. I LEFT A VOICE MAIL FOR THE DEALERSHIP WITH NO RETURN PHONE CALL. ON MARCH 1ST, THE VEHICLE STALLED WHILE DRIVING AGAIN. THE VEHICLE IS NOW BACK IN THE DEALERSHIP. *TR
Electrical system, Mar 2, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Engine, Feb 25, 2015
WHILE DRIVING AT A CONSTANT SPEED OF 25, THE VEHICLE SUDDENLY ACCELERATED, LURCHING FORWARD, THEN BACKED OFF, THEN ACCELERATED AGAIN. IT DID THIS A NUMBER OF TIMES THAT DAY. I PULLED OFF THE ROAD AND STOPPED UNTIL THE VEHICLE QUIT TRYING TO ACCELERATE. I WAS DRIVING ON SNOW/ICE AND IT SCARED THE HECK OUT OF ME; I WAS LUCKY NOT TO WRECK BECAUSE I HIT THE BRAKES TO COUNTER THE SUDDEN ACCELERATION WHICH CAUSED ME TO SLIDE. THE VEHICLE DID THE SAME THING THE NEXT DAY WHILE TRAVELING AT A CONSTANT SPEED OF 45, AND AGAIN ON FEBRUARY 24TH AND TODAY, FEBRUARY 25TH. YESTERDAY, FEBRUARY 24TH, IT DID IT WHILE IN HEAVILY CONGESTED TRAFFIC WHILE DRIVING ABOUT 15 MPH. THE SUDDEN ACCELERATION STARTLED ME BECAUSE IT LURCHED ME TOWARD THE VEHICLE IN FRONT OF ME AND I HAD TO SLAM ON MY BRAKES. *JS
Electrical system, Service brakes, Feb 25, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Feb 18, 2015, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED A BURNING SMELL UNDER THE HOOD OF THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE STALLED AND THE BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 31,800.
Service brakes, Feb 18, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR THE RECALL REPAIR, BUT THE PART WAS NOT AVAILABLE. THE CONTACT WAS CONCERNED ABOUT THE TIMEFRAME SINCE IT HAD BEEN SIX MONTHS SINCE THE LAST UPDATE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.