2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
800 reports, newest first.
Other or unspecified, Aug 6, 2015
WE HAVE HAD MANY PROBLEMS WITH THIS SUV SINCE DATE OF PURCHASE. OUR LATEST ISSUE IS THE REAR HATCH WILL NOT STAY OPEN AND IT JUST SLAMS SHUT AND OVER RIDES THE SAFETY FEATURE OF IF AN OBJECT OR PERSON IS IN THE WAY IT WOULD GO BACK OPEN. CURRENTLY AS IT IS IT WOULD CRUSH A PERSON, THE ISSUE MAKES IT SO WE CAN NOT EVEN USE OUR REAR HATCH. THERE WAS A NOTICE SENT OUT BY THE TSB ON FEB. 1, 2013 NUMBER 08-005-13 ABOUT THIS ISSUE AND HOW IT NEEDS A NEW SOFTWARE UPDATE. I HAVE SPOKEN TO CHRYSLER A NUMBER OF TIMES ABOUT THIS ISSUE, THEY SAID WE WOULD HAVE TO TAKE IT INTO A DEALERSHIP AND PAY FOR IT TO BE LOOKED AT. FIRST THAT IS SO NOT RIGHT AS IF IT IS A KNOWN PROBLEM TO THEM AND THEY KNOW HOW TO FIX IT, SECOND THE DEALERSHIP I PURCHASED THIS SUV FROM IS 2 MILES FROM OUR HOME THEY REFUSE TO WORK OUR SUV AND WANT US TO DRIVE 80 PLUS MILES TO HAVE IT WORKED ON., THIS IS NOT RIGHT AS I BOUGHT IT FROM THEM WHY SHOULD I ENDURE THE TIME AND EXSPENSE OF FIXING AN ISSUE WE HAVE NO CONTROL OVER. WE ASK THAT YOU GUYS STEP IN AND MAKE THEM MAKE RIGHT BY THIS AND FIX THIS ISSUE THAT THEY KNOW IS COMMON FOR THIS YEAR AND MODEL.
Engine, Aug 5, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE VEHICLE STALLED AND STARTED EMITTING SMOKE. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Electrical system, Exterior lighting, Other or unspecified, Aug 3, 2015
I WAS ON MY WAY TO WORK TODAY WHEN I NOTICED A BURNING SMELL AND THEN THE BATTERY LIGHT CAME ON. DUE TO HEAVY TRAFFIC I COULDN'T PULL TO THE SIDE. I GOT FARTHER DOWN THE ROAD AND HEARD A LOUD WHINING NOISE. WHEN I ARRIVED AT WORK I CONTACTED THE LOCAL DODGE DEALERSHIP TO SPEAK WITH THE SERVICE DEPARTMENT ABOUT THIS INCIDENT. I WAS TOLD THAT IT SOUNDS LIKE THE ALTERNATOR BUT THAT MY VEHICLE WAS NOT COVERED IN THE RECENT RECALL SINCE I HAVE THE 180AMP ALTERNATOR. THE RECALL WAS ONLY FOR THE 160 AMP ALTERNATORS. I WAS SHOCKED SINCE MY VEHICLE ONLY HAS 61,000 MILES ON IT. RESEARCHING THIS PROBLEM ONLINE I FOUND NUMEROUS COMPLAINTS FROM PEOPLE HAVING THE SAME IDENTICAL PROBLEM WITH THE 180AMP ALTERNATOR (WITH THE SAME MAKE MODEL AND YEAR) THAT CAUSED THE RECALL OF THE 160AMP ALTERNATORS. I HAVE CONTACTED DODGE TO SEE IF THEY WOULD STAND BY THEIR PRODUCT AND DO THE RIGHT THING CONCERNING THIS. ONCE AGAIN THEY HAVE FAILED ME. CONSUMERS ARE REPORTING AN AVERAGE OF $1400 TO HAVE THE ALTERNATOR REPLACED WITH NO RECALL OR WARRANTY. I HAVE 4 PICTURES OF MY SOOT COVERED ALTERNATOR ( I AM A FIREFIGHTER I KNOW WHAT ELECTRICAL SOOT LOOKS AND SMELLS LIKE). THIS IS VERY CONCERNING TO THINK I COULD LOSE MY DURANGO COULD CATCH FIRE, LOOSE POWER AND STALL IN TRAFFIC, CAUSE AN ACCIDENT OR HAVE MY WIFE STRANDED ON THE SIDE OF THE ROAD DUE TO THIS.
Steering, Service brakes, Engine, Aug 1, 2015
THE VERY FIRST TIME WAS WHEN I WAS SLOWING DOWN FROM ABOUT 50MPH AT A CORNER IN ORDER TO TAKE A RIGHT HAND TURN, ABOUT HALFWAY THROUGH THE 90 CORNER I FEEL THAT THE STEERING HAS STIFFENED. LOOKING DOWN, I SEE THAT THE TACHOMETER NOW READS 0, AND THE ENGINE HAS DIED. I CANNOT SIMPLY SLIP IT INTO NEUTRAL AND THEN RESTART IT BECAUSE OF THE CAR HAS A KEYLESS PUSHBUTTON AND THE START BUTTON ONLY WORKS WITH THE DRIVE IN PARK. I THEN HAVE TO ARMSTRONG IT THROUGH THE REST OF THE CORNER. AS I FINISH UP THE TURN TO WHERE I CAN SAFELY STOP AND RESTART, I THEN PUSH THE BRAKES ONLY TO FIND THAT THEY ARE NOW TOTALLY STIFF BECAUSE THERE IS NOW NO VACUUM LEFT TO ASSIST. I END UP COSTING TO A STOP. THE CAR ALWAYS RESTARTS WITHOUT ANY PROBLEM. THIS PROBLEM HAS PERSISTED AND HAS HAPPENED AT LEAST 20 TIMES SINCE. IT IS ALWAYS IS WHEN SLOWING DOWN FROM ANYWHERE FROM 60 TO 30 MPH AND BEGINNING TO TAKE A RIGHT TURN. I HAVE NEVER SEEN THIS HAPPEN WHEN DOING A LEFT, BUT THERE ARE NOT TO MANY CHANCES TO DUPLICATE THIS SCENARIO DOING A LEFT. WE HAD THE ONE RECALL FOR THE FUEL PUMP DONE SO THAT SHOULD NOT BE IT. WE HAVE COMPLAINED ABOUT THIS TO NUMEROUS DODGE DEALERS AND THEY HAVE DONE NOTHING. ONE SERVICE WRITER SAID THAT HE KNEW OF THE PROBLEM, KNEW THAT THE FUEL PUMP RECALL WAS NOT FIXING IT AND THAT THERE WAS GOING TO BE ANOTHER RECALL TO FIX THE PROBLEM. WHEN THIS HAPPENS UNEXPECTEDLY AS YOU ARE GOING 25 MPH IN A TRAFFIC ROUNDABOUT, IT IS ALL YOU CAN DO TO TRY TO STEER THROUGH THE REST OF THE TRAFFIC CIRCLE, ONLY TO FIND THAT YOUR POWER BRAKES ARE FAILED AS YOU TRY TO STOP TO RESTART. THIS IS A VERY SERIOUS DEFECT THAT NEEDS IMMEDIATE ATTENTION, SOMEONE IS GOING TO BE KILLED WITH THIS HAPPENING, EITHER THE OCCUPANTS OF THE CAR, OR THE PUBLIC. WE ALSO HAVE A 2011 JEEP GRAND CHEROKEE AND IT IS DOING THE EXACT SAME THING, BUT MORE BECAUSE IT IS DRIVEN MORE.
Power train, Electrical system, Exterior lighting, Jul 31, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING AT 60 MPH, THE VEHICLE JERKED AND THERE WAS A SUDDEN INCREASE OF ENGINE RPMS. SHORTLY AFTER, THE VEHICLE LOST POWER AND THE RPMS DECREASED. IN ADDITION, THE VEHICLE FAILED TO START INTERMITTENTLY AND BOTH TURN SIGNALS ON THE MIRRORS FAILED TO FUNCTION. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. ALL WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
Fuel/propulsion system, Jul 29, 2015
MY VEHICLE IS SUBJECT TO RECALL NUMBER 14V-530 DATED SEPTEMBER 3, 2014. I WAS NEVER NOTIFIED DESPITE HAVING MY VEHICLE SERVICED AT THE DEALERSHIP ON MULTIPLE OCCASIONS. I RECENTLY CONTACTED BOTH THE DEALERSHIP AND MANUFACTURER AND HAVE BEEN INFORMED THE PART IS NOT AVAILABLE DESPITE THE MANUFACTURERS RECALL WEBSITE STATING IT IS. I AM CONCERNED TO BE DRIVING IN A VEHICLE WITH A POTENTIALLY LIFE THREATENING DEFECT.
Electrical system, Jul 29, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, A WARNING SENSOR LIGHT ILLUMINATED INDICATING THAT THE BATTERY WAS FAULTY AND THE VEHICLE SHUT OFF. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 44,000.
Electrical system, Service brakes, Fuel/propulsion system, Jul 29, 2015
I TRIED FOR 7 MONTHS TO GET THE BRAKE RECALL DONE ON MY TRUCK. THE AWD DID NOT WORK AS IT SHOULD DURING A SNOW STORM.. THEN THE RECALL WAS RECIEVED AND NONE OF THE DEALERS WANTED TO REPAIR THE RECALL. THEY KEPT TELLING ME THEY HADNT RECEIVED THE PARTS. THEN THERE WAS A FUEL TYPE RECALL, A RECALL THAT THE ENGINE COULD SHUT OFF AND SOME ELECTRICAL ISSUE THAT COULD CAUSE A FIRE.. AGAIN I COULDNT GET ANY OF THESE REPAIRED. THEN ON THE NIGHT BEFORE THANKSGIVING 2014 MY HEAT WENT. ON FRIDAY 11/28/14 I TRIED 3 CHRYSLER DEALER SHIPS TO GET THE HEAT FIXED AND SCHEDULE TIME FOR THE RECALL. ONE DEALERSHIP TOLD ME I WAS AT THE BOTTOM OF THE LIST BECAUSE I DIDNT PURCHASE THE TRUCK FROM THEM. I ENDED UP TRADING IN THE TRUCK FOR A NISSAN PATHFINDER ON THAT DAY. AND ALMOST A MONTH LATER I RECEIVED A BILL FROM A CHRYSLER DEALER SHIP WHO HAD FINALLY COMPLETED THE RECALL WORK EXPECTING 165.00 FROM ME. I AM SO FINANCIALLY RUINED FROM THIS.
Electrical system, Fuel/propulsion system, Visibility/wiper, Jul 27, 2015
WHILE DRIVING, THE CAR WILL ABRUPTLY SPEED UP AND SLOW DOWN WITHOUT ANY PRESSURE OR CHANGE IN MOVEMENT ON THE GAS PEDAL. THIS HAS HAPPENED NUMEROUS TIMES SINCE ABOUT EARLY 2012. I HAD A REPAIR DONE ON THE CAR BY THE DEALERSHIP AS PART OF MY WARRANTY NOW THESE PROBLEMS HAVE MADE A REAPPEARANCE. ALONG SIDE SUDDEN SPEED CHANGES WITHOUT ME TOUCHING ANYTHING, I HAVE HAD TWO PREVIOUS INCIDENTS OF THE CAR (WHILE DRIVING!) TURNING ON ALL ERROR INDICATORS (CHECK ENGINE LIGHT, HIGH BEAM, HAZARD LIGHTS, TIRE PRESSURE ETC) AND WIPER BLADES SIMULTANEOUSLY. THESE WERE VERY SCARY INCIDENTS, TOO SCARED TO DRIVE TO THE DEALERSHIP I RETURNED TO MY HOUSE (WENT TO DROP MY SON OFF TO GET A HAIR CUT) AND CALLED THE DEALERSHIP IN WHICH MY VEHICLE WAS TOWED THE NEXT DAY. I HAVE ALSO HAD PROBLEMS WITH THE FOB TECHNOLOGY IN THE KEYLESS START OF THE CAR WHERE I WOULD PUT MY PURSE IN THE BACK SEAT OF THE CAR, CLOSE THE DOOR AND ALL DOORS LOCK AND WILL NOT UNLOCK, THEN I HAVE TO ONCE AGAIN CALL THE DEALERSHIP AND WAIT FOR THEM TO ASSIST ME. ONE OF THE MAIN REASON I BOUGHT THIS CAR IS BECAUSE I WAS ASSURED KEYS LOCKED IN THE CAR WOULD NEVER HAPPEN, HOWEVER I HAVE HAD IT HAPPEN TO ME MORE THAN ALL MY OTHER CARS IN THE PAST. NOW I HAVE A SMALL CHILD WITH ME AND ALONG SIDE THESE RECENT REOCCURRENCE OF SERIOUS ISSUES WITH MY CAR AND BIG RECALL BY FCA, NO LONGER DO I FEEL SAFE DRIVING.
Electrical system, Jul 27, 2015
INITIALLY THE SUV WAS VERY SLUGGISH TO START, THE PROBLEM BECAME WORSE TO WHERE THE SUV WOULDN'T EVEN START AT ALL AND WOULD CONSTANTLY TRY TO TURN OVER. THIS PROBLEM WOULD GET WORSE AND MAKE THE SUV TAKE ABOUT 3-4 TIME TO CRANK BEFORE IT WOULD EVENTUALLY TURN OVER. THIS PROBLEM WOULD CONTINUE FRO ABOUT A WEEK, EVENTUALLY THE BATTERY WENT DEAD CAUSING US TO HAVE TO JUMP THE CAR OFF. WE HAD TO REPLACE THE BATTERY DUE TO THIS CONSTANT DRAIN YOU WOULD ALWAYS HERE THE FUEL PUMP TYRING TO PRIME IN THE REAR OF THE SUV NO MATTER WHAT. ONCE AN APPOINTMENT WAS MADE WITH THE LOCAL DEALER AND DROPPED OFF THE CALL WAS RECEIVED FROM HOWARD WILSON IN FLOWOOD MS STATING THAT THE BATTERY WAS TOO WEAK FOR THEM TO EVEN WORK ON THE CAR (THIS IS WHEN THE BATTERY WAS REPLACED) CAUSING ANOTHER OUT OF POCKET EXPENSE DUE TO THE RECALL. I WAS ADVISED BY ONE OF THE TECHNICIANS FROM THE DEALERSHIP THAT THE DRAW FROM THE FUSE WOULD DRAIN THE BATTERY. I EVENTUALLY HAD THE FUEL PUMP REPLACED TWICE AND WAS OUT OF POCKET OVER $800.00. THE LAST TIME THE SUV WAS IN THE SHOP THEY REPLACED THE PUMP AND I WAS ADVISED THAT THEY HOPE THAT THIS FIXED IT BECAUSE THEY WERE NOT SURE IF IT WOULD OR NOT.
Electrical system, Jul 22, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Jul 17, 2015
SEVERAL DAYS BEFORE THIS INCIDENT MY 2011 DODGE DURANGO STARTED TO HAVE PROBLEMS STARTING. IT WOULD TRY TO START AND NEVER TURN OVER AND WOULD TAKE ME SEVERAL TRIES TO FINALLY GET IT STARTED. I DISCOVERED ONLINE THAT THERE IS A RECALL FOR THE TIPM FUEL PUMP RELAY AND THAT THIS COULD CAUSE PROBLEMS WITH THE VEHICLE STARTING OR EVEN STALLING WHILE DRIVING. I TOOK MY DODGE INTO THE DEALERSHIP AND THEY COMPLETED THE RECALL AND INFORMED ME THAT IN DOING SO THE VEHICLE NOW STARTED FINE LEADING ME TO BELIEVE THE TIPM WAS THE PROBLEM AND WAS NOW FIXED. I DROVE FOR TWO DAYS WITHOUT ANY ISSUE. THEN LAST NIGHT ON MY WAY HOME, WITH ALL MY FAMILY IN THE VEHICLE THE VEHICLE SHUT OFF WHILE I WAS DRIVING RIGHT IN THE MIDDLE OF THE RODE. MY LIGHTS AND DASH DISOLAY WERE STILL WORKING BUT MY VEHICLE WAS NO LONGER ON. I PUT THE VEHICLE IN PARK AND SWITCHED THE IGNITION BACK TO START MODE AND ATTEMPTED TO START IT. AFTER SEVERAL TRY'S OF IT ATTEMPTING TO START IT JUST WOULDN'T TURN OVER. I THEN TRIED TO PUT THE VEHICLE IN NEUTRAL TO PUSH IT TO THE SIDE OF THE ROAD AND WAS UNABLE TO EVEN DO THAT. MY VEHICLE WAS STUCK IN THE MIDDLE OF THE ROAD WITH NO WAY TO MOVE IT!!! AFTER 30 MINUTES AND SEVERAL MORE ATTEMPTS IT FINALLY TURNED OVER AND WAS ABLE TO DRIVE IT HOME.
Fuel/propulsion system, Jul 14, 2015
I DROVE APPROXIMATELY 45 MILES FROM MY HOME TO VISIT RELATIVES FOR THE 4TH OF JULY. TWO HOURS AFTER ARRIVING I WENT TO DRIVE MY DURANGO AND IT WOULDN'T START. WHEN PUSHING THE IGNITION BUTTON IT WOULD JUST MAKE A LOUD NOISE SIMILAR TO THE ALTERNATOR GOING OUT AND WOULDN'T START. MY DURANGO HAD TO BE TOWED TO A LOCAL DEALERSHIP THAT FOLLOWING MONDAY SINCE THEY CLOSED EARLY FOR THE 4TH OF JULY. DIAGNOSTICS WERE RAN AND IT WAS CONCLUDED THE FUEL PUMP WAS OUT. THIS HAPPENED LESS THAN 1 YEAR FROM HAVING THE TIPM FUEL PUMP RELAY REPAIRED ON 7/25/14, WHICH CHRYSLER LATER ISSUED A RECALL FOR. I'M IN THE PROCESS OF SEEKING REIMBURSEMENT FOR THOSE REPAIRS. I STRONGLY BELIEVE THERE IS A DIRECT CORRELATION TO THE FAULTY TIPM FUEL PUMP RELAY CAUSING THE ACTUAL FUEL PUMP TO FAIL AND SHOULD BE COVERED BY CHRYSLER. REPAIRS WERE IN EXCESS OF OVER 1K TO HAVE FIXED.
Electrical system, Interior lighting, Jul 10, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. UPON ENTERING THE VEHICLE, THE CONTACT NOTICED THAT THE LED LIGHT FOR THE INTERIOR OF THE DRIVER COMPARTMENT OF THE VEHICLE FAILED TO ILLUMINATE WITHOUT WARNING. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Electrical system, Jul 10, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE CONTACT STATED THAT THE VEHICLE DISPLAYED MULTIPLE ERROR WARNINGS ON THE VEHICLE'S INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE'S ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Engine, Fuel/propulsion system, Jul 9, 2015
RECEIVED 2 RECALL NOTICES FOR PROBLEM WITH FUEL PUMP RELAY. ENGINE COULD QUIT AT ANY TIME. WENT TO BOB LAMPHERE'S NEWBERG DODGE AFTER RECEIVING NOTICES. WAS TOLD PARTS WOULD BE IN AFTER 2 WEEKS. THIS INFO WAS PROVIDED ON JULY 21, 2014. I WOULD BE NOTIFIED WHEN TO BRING IN THE CAR FOR WARRANTY WORK. ON MAY 5, 2015 I WAS INFORMED THAT THE PARTS ARE IN AND NEED AN APPOINTMENT. NOTHING HAPPENED UNTIL I CALLED CHRSYLER IN MICHIGAN AND THEY WERE AT A LOSS AS TO WHY THE WARRANTY HASN'T DONE. MY OPINION, NEWBERG DODGE JUST FORGOT THE WARRANTY WORK UNTIL CHRYSLER CALLED THEM. I AM WAITING FOR SOME ONE FROM CHRSYLER TO CALL AND WORK OUT A SCHEDULE TO REPAIR THE FUEL PUMP RELAY. SAFETY RECALL P54 / NHTSA 14V-530. [XXX] WOODBURN, OREGON [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Electrical system, Engine, Jun 24, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 65 MPH, ALL OF THE WARNING INDICATORS ILLUMINATED, THE FRONT WINDSHIELD WIPERS ACTIVATED, AND THE ENGINE STALLED. THE VEHICLE DID NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. IT WAS DIAGNOSED THAT THE BATTERY FAILED AND NEEDED TO BE REPLACED DUE TO THE ALTERNATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000: (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 66,000. ...UPDATED 07/30/15 *BF UPDATED 10/26/2017*CN
Electrical system, Jun 21, 2015, fire
I HAD SMELLED SOMETHING IN MY CAR FOR A WHILE AND COULD NOT FIGURE OUT WHAT IT WAS. ABOUT 15 MINS INTO MY TRIP, MY EYES STARTED TO BURN AND TEAR, AND MY NOSE FELT LIKE IT WAS ON FIRE. BUT I GOT IT SUBSIDED. ANOTHER 15 MINS LATER I LOOKED OVER AT MY PASSENGER SIDE WINDOW AND REALIZED MY CAR WAS SMOKING AND IT WAS COMING FROM MY SUN VISOR. I HAD TO WAIT TO GET TO THE SHOULDER OF THE ROAD AS I WAS IN THE I-PASS LANE AND HAD TO GET PAST A CEMENT WALL BEFORE GETTING MY CAR SAFELY AWAY FROM OTHER TRAFFIC. I STOPPED MY CAR, AND CALLED 911. STATE TROOPER SHOWED UP, AND AS HE WAS WALKING TO HIS CAR TO GET A FIRE EXTINGUISHER, FLAMES STARTED. THE CAR WAS TURNED OFF AT THIS TIME, BUT THE SMOKE STARTED AS I WAS DRIVING. AFTER THE STATE TROOPER USED THE EXTINGUISHER, IT WAS STILL SMOKING SO HE CALLED IN THE FIRE DEPARTMENT. THEY THEN RIPPED THE LINER DOWN SO THEY COULD SPRAY THE AREA WITH WATER. ONCE MY HUSBAND ARRIVED HE THEN DISCONNECTED THE CAR BATTERY TO MAKE IT SAFE TO MOVE THE VEHICLE. WE HAD THE VEHICLE TOWED TO THE DEALER WHERE THE RECALL FOR THE SUN VISOR WAS PERFORMED. WE ARE NOW WAITING TO HEAR BACK FROM CHRYSLER TO SEE WHAT OUR NEXT STEP IS. I HAVE A DOCTOR APPOINTMENT SCHEDULED FOR WEDNESDAY, JUNE 24TH TO VERIFY THAT EVERYTHING IS OKAY. INHALING SMOKE AND THE FUMES IS WHY I AM DOING THIS. THIS IS THE FIRST APPOINTMENT I COULD GET WITH MY DOCTOR.
Power train, Engine, Jun 17, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE GEARS SLIPPED INTO NEUTRAL WITHOUT WARNING. THE VEHICLE STALLED, BUT THE ENGINE WAS STILL RUNNING AND THE GEAR SHIFTED INTO NEUTRAL. ONCE THE TRANSMISSION SLIPPED, THE RPMS INCREASED. THE CONTACT WOULD HAVE TO SHIFT THE GEAR INTO DRIVE WHEN THE FAILURE OCCURRED. THE DEALER WAS UNABLE TO LOCATE ANY FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 54,800.
Electrical system, Jun 16, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 25 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AND THERE WAS AN ABNORMAL SOUND FROM THE FRONT OF THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Electrical system, Vehicle speed control, Jun 15, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). WHILE DRIVING APPROXIMATELY 40 MPH AND ATTEMPTING TO ACCELERATE, THE ACCELERATOR PEDAL FAILED TO RESPOND WITHOUT WARNING. WHEN THE CONTACT PULLED OVER AND POWERED THE VEHICLE OFF AND BACK ON, THE ACCELERATOR PEDAL BEGAN TO RESPOND NORMALLY. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Electrical system, Jun 12, 2015
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, ALL THE ELECTRICAL FUNCTION OF THE VEHICLE FAILED. THE VEHICLE CAME TO A COMPLETED STOP AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
Electrical system, Jun 9, 2015
WE WHERE TRAVELING ON INTERSTATE FROM OUR GIRLS SOFTBALL GAME WHEN WE STARTED SMELLING BURNING WIRES THEN GAUGES STARTED ACTING FUNNY AND IT JUST SHUT OFF ALMOST LOST STEERING AND BRAKING, I GOT IT TO THE SIDE OF THE ROAD BUT WITH 3 FT STILL IN THE INTERSTATE, WE PULLED GIRLS OUT AND PUT THEM ON A20FT BANK THAT WAS BEHIND A GUARDRAIL, WHILE I LOOKED TO SEE THE PROBLEM, I'M A SHADE TREE MECHANIC SO I STARTED LOOKING AND SEE SMOKE COMING FROM ALTERNATOR,IT WAS AS HOT A THE EXHAUST, WE HAD A FRIEND TOW IT TO THE HOUSE, I CALL DEALER THEY SAID THEIR WAS A RECALL FOR THE SAME THING THAT MINE DID BUT IT WAS FOR THE 160 AMP ALTERNATOR AND I HAD THE 180 AMP, THIS IS VERY DANGEROUS AND NEEDS TO BE INVESTIGATED TO MAKE SURE ALL MODEL THAT ARE AFFECTED ARE COVERED, I HAVE REPLACED THE ALTERNATOR MYSELF BUT IF THERE IS SOMETHING ELSE CAUSE THIS IT NEEDS TO BE RECALLED AND FIXED, BEFORE A CRASH OR POSSIBLE A FIRE!
Electrical system, Jun 4, 2015, fire
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 30 MPH, THE BATTERY WARNING LIGHT ILLUMINATED, THE VEHICLE LOST POWER, AND THE ALTERNATOR BURNED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING AND THE ALTERNATOR, PCM MODULE, AND WIRE HARNESS WERE REPLACED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Electrical system, Exterior lighting, Engine, May 18, 2015
MY 2011 DODGE DURANGO CREW SAYS KEY NO DETECTED WHEN I ATTEMPT TO START THE VEHICLE. I THOUGHT IT WAS THE BATTERY IN THE KEY FOB BECAUSE THE VEHICLE STATED LOW KEY BATTERY AND TOOK THE FOB TO BATTERY'S PLUS. THEY TESTED THE KEY FOB AND STATED THE BATTERY WAS FINE AND DIDN'T NEED TO BE REPLACED. ALSO THE DRIVERS SIDE HEAD AND BRAKE LIGHTS GO OUT.