2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
800 reports, newest first.
Electrical system, Service brakes, Dec 23, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V530000 (ELECTRICAL SYSTEM), AND 14V634000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INFORMED THE CONTACT THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Dec 22, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/09/15*LJ THE CONSUMER STATED AS OF 1/27/15 THE VEHICLE WAS NOT REPAIRED. UPDATED 6/11/20185 *JS
Electrical system, Service brakes, Dec 22, 2014
I HAVE RECEIVED NOTIFICATION FOR THREE DIFFERENT RECALLS ON MY DODGE DURANGO. THE FIRST RECALL NOTICE WAS RECEIVED ON 7/21/14 FOR P36 P14, THE SECOND RECALL WAS RECEIVED ON APPROX. 11/10/14 FOR P54/NHTSA 14V-530, AND THE THIRD RECALL WAS RECEIVED ON 112/19/14 FOR P14/NHTSA 14V-154. EACH TIME I RECEIVED A RECALL NOTICE I CONTACTED SOUTH HILLS CHRYSLER, DODGE, JEEP, RAM TO SCHEDULE AN APPOINTMENT TO HAVE MY DODGE SERVICE AND THE RECALLS FIXED. EACH TIME I WAS TOLD THAT THE DEALER DID NOT HAVE PARTS IN STOCK AND THAT THERE WERE 400 PEOPLE ON THE WAITING LIST IN FRONT OF ME AND THEY COULD GIVE ME AN ESTIMATE ON WHEN THEY COULD FIX MY VEHICLE. ON 12/22/14 I CONTACTED THREE RIVERS JEEP DODGE AND THEY IMMEDIATELY SCHEDULED ME FOR A SERVICE APPOINTMENT FOR 12/23/14 AND INDICATED THE PARTS FOR P36 P14 AND P 14/NHTSA 14V-154 WERE READILY AVAILABLE BY ALL DODGE DEALERS. IT IS EXTREMELY CONCERNING THAT THE SOUTH HILLS CHRYSLER DODGE DEALER HAD NO SENSE OF URGENCY IN ADDRESSING THESE IMPORTANT SAFETY RECALLS. *TR
Engine, Dec 20, 2014
CHECK ENGINE LIGHT STARTED TO COME ON AND WOULD GO OFF ON ITS OWN. EVERY TIME I TOOK IT TO DEALERSHIP, I WAS TOLD THEY COULD NOT DIAGNOSE VEHICLE AS ENGINE LIGHT WAS NOT ON. IT ALSO CONSTANTLY STALLS AND PARTS ARE NOT AVAILABLE TO GET RECALLS FIXED AS INFORMED BY GOSSETT DEALERSHIP. WHEN ENGINE LIGHT WAS ON DEALERSHIP NEVER HAD TIME TO CHECK IT. ONE DAY DRIVING AT APPROXIMATELY 45MPH, THE CAR STARTED TO MAKE SCREECHING NOISE AND THE NOISE WAS EXTREMELY LOUD. I MANAGER TO GET HOME AS IT WAS NIGHT TIME. THE NEXT DAY, I CALLED DEALERSHIP AND THEY SAID THAT THEY COULD NOT SEE ME THAT DAY AND TRIED TO GIVE AN APPOINTMENT FOR THE NEXT WEEK. I THEN TOOK IT TO MIDAS AND $650 LATER THEY SAID IT WAS FIXED. NOW, THE TRANSMISSION IS NOT CHANGING GEARS PROPERLY AND HEATER SOMETIMES BLOWS AIR AND THEN SOMETIME DOES NOT...THIS SUV IS A PIECE OF JUNK AND CHRYSLER GROUP SHOULD BE SUED AND MADE TO TAKE ALL THESE JUNKS EXCUSE OF VEHICLES BACK! *DT
Electrical system, Dec 15, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Dec 12, 2014
CAR WILL NOT START, CAR NOT IN MOTION WHEN ISSUE OCCURS, AFTER THE INITIAL FAILED START MULTIPLE ATTEMPTS TO START THE CAR TAKES PLACE SOMETIMES SUCCESSFUL AFTER THE 2ND ATTEMPT. ON 12/5 AN INS. CLAIM WAS MADE TO HAVE VEHICLE TOWED TO THE DEALERSHIP AFTER MULTIPLE FAILED START. THE DEALERSHIP CHECKED CAR AND CONFIRMED THE ISSUE WAS DUE TO PART RECALL P54/NHTSA 14V-530. THE DEALERSHIP STATES TEMPORARY PART COSTS 1100.00 SINCE THERE ISN'T A REMEDY PART AVAILABLE. DEALERSHIP IS LOOKING INTO ASSISTING WITH COSTS HOWEVER WHY SHOULD I HAVE TO PAY FOR A TEMPORARY PART THAT IS THE SAME PART THAT IS ON THE VEHICLE AND STILL HAVE TO WAIT FOR THE REMEDY PART TO BE AVAILABLE IN ORDER TO CORRECT THE ISSUE. THE REPAIRS SHOULD BE COMPLETED FREE OF CHARGE BY CHRYSLER DUE TO A KNOWN ISSUE. FYI... THE VEHICLE IS STILL AT THE DEALERSHIP AWAITING FOR REPAIRS TO TAKE PLACE. *TR
Electrical system, Dec 11, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Dec 11, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.
Electrical system, Dec 11, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND BECAME INOPERABLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REMEDY THE FAILURE WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Electrical system, Dec 11, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 24 MPH, THE VEHICLE STALLED AS THE BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
Electrical system, Dec 10, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBERS: 14V530000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS NEEDED TO REMEDY THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Fuel system, Gasoline, Dec 9, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT INDICATED THAT AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY BUT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM) HOWEVER, THE DEALER AND THE MANUFACTURER ADVISED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND PROVIDED NO ESTIMATED TIME FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE FAILURE MILEAGE WAS 30,000.
Electrical system, Dec 9, 2014
JUST A HEADS UP TO ALL HAD MY TIPM REPLACED ON MY 2011 DODGE DURANGO CITADEL W/ HEMI ABOUT 3 MONTHS AGO FROM DEALER BECAUSE STARTING AND STALLING PROBLEMS AND IT IS STALLING AGAIN, SO SEEMS TO BE JUST A TEMPORARY FIX WTH. I HAVE 64,000 MILES ON IT NOW PLEASE HELPING WAS COVERED UNDER WARRANTY BOUGHT THE BUMPER TO BUMPER LIFETIME, NEVER USED A WARRANTY SO MUCH, BOUGHT IT BRAND NEW FOR JUST UNDER 50,000 DOLLARS THIS SHOULD NOT BE GOING ON. IT STALLED IN AN INTERSECTION AND ABOUT GOT ME AND THE FAMILY IN A SERIOUS WRECK I HAVE 3 KIDS ONES A NEW BORN JUST WANT TO GET WHAT I PAY FOR NOT THIS P.O.S. *TR
Fuel/propulsion system, Dec 8, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED AND WOULD NOT RESTART. THE FAILURE RECURRED ON A DAILY BASIS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 74,000.
Electrical system, Dec 8, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY STALLED AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUSE BLOCK WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V530000. (ELECTRICAL SYSTEM) THE FAILURE MILEAGE WAS 72,000.
Electrical system, Dec 8, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS NEEDED TO REMEDY THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Engine, Dec 8, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS UNKNOWN.
Fuel/propulsion system, Dec 8, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT TIPM FUEL PUMP RELAY NEEDED TO BE REPAIRED. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Electrical system, Other or unspecified, Service brakes, Dec 7, 2014
I COULD NOT GET ANY OF THE RECALLS FIXED! 2 DODGE DEALERSHIPS IN MY AREA WOULD ONLY LOOK AND NOT CORRECT MY BRAKE ISSUE. ONE DEALERSHIP TOLD ME I WAS AT THE BOTTOM OF THE LIST BECAUSE I DID NOT PURCHASE MY DURANGO THERE!
Electrical system, Dec 5, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Power train, Electrical system, Dec 5, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY DECELERATED WITHOUT WARNING. THE CONTACT SHIFTED INTO PARK, DRIVE AND THEN THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000(ELECTRICAL SYSTEM) HOWEVER, THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Electrical system, Dec 5, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE KEY FAILED TO START THE VEHICLE AFTER SEVERAL ATTEMPTS. THE CONTACT MENTIONED THAT AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Electrical system, Engine, Dec 4, 2014, fire
WHILE DRIVING HEARD LOW MOANING SOUND, 5 MINUTES LATER (STILL DRIVING) BATTERY LIGHT CAME ON. I DECIDED TO TAKE VEHICLE TO AUTO PARTS STORE BECAUSE IT WAS LATE AFTERNOON (~7:45PM) TO SEE IF MY NEED WAS A BATTERY. I ASKED TECHNICIAN TO COME AND SEE IF IT WAS MY BATTERY OR ALTERNATOR, AS I OPENED VEHICLE DOOR TO POP THE HOOD, THE SUV WAS FILLED WITH SMOKE. THE TECHS SCURRIED TO OPEN THE HOOD AND WAIVED SMOKE IN ATTEMPT TO REMOVE THE BATTERY CABLE TO DISCONNECT POWER. I WAS RUSHING TO GET CHILD OUT OF CAR, BECAUSE SMOKE WAS BELLOWING FROM UNDERNEATH THE HOOD. AFTER TECHNICIAN REMOVED THE POWER CABLE FROM THE STUD UNDER THE HOOD, THE FIRE AND SMOKE FROM THE ALTERNATOR SLOWED AND EVENTUALLY WENT OUT. I CALLED INSURANCE COMPANY AND HAD VEHICLE TOWED TO DEALER. HAD I PARKED THE VEHICLE IN THE GARAGE FOR THE NIGHT AND SOUGHT SUPPORT THE FOLLOWING MORNING, I WAS INFORMED THAT MY 2011 DODGE DURANGO COULD HAVE POTENTIALLY CAUGHT FIRE IN MY GARAGE, BECAUSE POWER WAS CONTINUALLY BEING SUPPLIED TO THE ALTERNATOR (OVER POWERING IT). THIS IS A SERIOUS, POTENTIAL FATAL SYSTEM FAILURE AND NEEDS IMMEDIATE ATTENTION! DEALER CONFIRMED THE FAILED ALTERNATOR AND IS CHARGING ME $855 DOLLARS, AND REQUIRED PROMPTING TO ENGAGE DISCUSSION ON POSSIBLE RECALL. DEALER CLAIMED NO RECALL HAS BEEN FORMALIZED. DUE TO MY DISBELIEF THAT DODGE WAS UNAWARE OF THIS PROBLEM AND PERSISTENCE IN QUESTIONING OTHER POTENTIAL CUSTOMER COMPLAINTS, THE DEALER BEGAN TO ADVISE THAT THIS WAS A PREVIOUSLY KNOWN PROBLEM WITH "CHRYSLER" THAT IS BEING FIXED BY REFURBISHING ALTERNATORS AND SELLING THEM BACK TO THE DEALER FOR $500. DEALER ALSO STATED THE I COULD REQUEST REPAYMENT FOR MY SERVICES ONCE A FORMAL RECALL DISCLOSURE WAS SUBMITTED TO CONSUMERS. I AM FURIOUS TO SEE THAT IS IN FACT A FORMAL RECALL; NHTSA CAMPAIGN NUMBER 14V634000. *TR
Electrical system, Dec 3, 2014
TIPM ISSUE, VEHICLE WON'T START OR HAS TROUBLE STARTING MULTIPLE TIMES A DAY AND WAS TOLD THAT VEHICLE COULD LOSE POWER WHILE DRIVING DOWN ROAD. DEALERSHIP SAYS RECALL IS IN PROCESS BUT PARTS ARE UNAVAILABLE...YET SAY THAT THEY WILL FIX IT? HOW CAN YOU FIX SOMETHING WITHOUT HAVING ANY PARTS TO FIX IT? ALSO WON'T GIVE A RENTAL. *JS
Electrical system, Dec 3, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE PUSH BUTTON START BEGAN TO FAIL AND TOOK SEVERAL ATTEMPTS TO GET THE VEHICLE TO START. THE VEHICLE TOOK LONGER TO START IN INCLEMENT WEATHER. THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN THE SAFETY RECALL, BUT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PLACE THE CONTACT ON A WAITING LIST AND THE FAILURE WAS PROGRESSING. THE MANUFACTURER WAS CONTACTED AND WAS NOT ABLE TO PROVIDE A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.