2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
800 reports, newest first.
Engine, Fuel/propulsion system, Oct 21, 2014
I BOUGHT A 2011 DODGE DURANGO IN OCTOBER OF 2013. THERE HAVE SINCE BEEN SEVERAL RECALLS, ALL TOOK SOME TIME TO RESOLVE BECAUSE THERE WERE PART SHORTAGES ON BOTH OCCASIONS. THE MOST RECENT PROBLEM THAT HAS YET TO BE OFFICIALLY TERMED A RECALL BECAUSE CHRYSLER CLAIMS THEY ARE STILL "RESEARCHING" THE ISSUE INVOLVES A FAULTY IGNITION WIRING HARNESS. THIS DEFECT PREVENTS THE PROPER COMMUNICATION BETWEEN THE IGNITION AND FUEL SYSTEMS, WHICH RESULTS IN A VEHICLE THAT HAS PROBLEMS STARTING OR WON'T START ALTOGETHER. MY VEHICLE FALLS UNDER THE LATTER CATEGORY AS IT IS CURRENTLY STUCK IN MY DRIVEWAY. I CALLED MY LOCAL DEALER AND THEY ARE WELL AWARE OF THE PROBLEM, BUT THERE IS A NATIONWIDE BACKORDER FOR PARTS TO CORRECT THE ISSUE AND CHRYSLER CORPORATION IS DRAGGING THEIR FEET IN DECLARING IT A RECALL, PRESUMABLY TRYING TO AVOID BAD PUBLICITY. IN THE MEANTIME, I'M STUCK WITH AN USELESS VEHICLE, AND CHRYSLER CORP REFUSED TO PROVIDE A RENTAL VEHICLE WHEN I CALLED THEM ON 13 OCT 2014 BECAUSE THEY DIDN'T KNOW WHEN THE PARTS WOULD BE AVAILABLE. THEY ALSO REFUSED TO PROVIDE ANYTHING IN WRITING STATING THAT THEY KEEP THEIR OWN RECORDS. THE ONLY THING THEY CLAIMED TO BE ABLE TO DO IS PROVIDE A AN EMAIL WHEN THE PARTS BECAME AVAILABLE, FOR WHICH THEY COULD PROVIDE NO ESTIMATE. THEIR CONCLUSION APPEARS TO BE THAT IT IS PERFECTLY ACCEPTABLE TO SELL A VEHICLE THAT CAN BE RENDERED INOPERABLE THROUGH THEIR OWN NEGLIGENCE OR POOR MANUFACTURING PRACTICES WITHIN 3 YEARS.AS AN ACTIVE DUTY SERVICE MEMBER AN UNRELIABLE VEHICLE IS NOT AN ACCEPTABLE OPTION. *TR
Electrical system, Electronic stability control (ESC), Engine, Oct 17, 2014
I BELIEVE THERE IS ACTUALLY 3 INCIDENTS THAT ARE ALL CONNECTED. FIRST WAS AUGUST 2014 CHECK ENGINE LIGHT WAS ON AND CAR WAS LOSING POWER. THE DEALER REPLACED THE BATTERY. I ASKED THEM TO CHECK ALTERNATOR BUT WAS TOLD IT WAS FINE. OCT 4, 2014 WE WHERE DRIVING AND THE CHECK ENGINE LIGHT CAME ON CAR WAS HAVING POWER LOSS AND ENGINE BEGAN TO SMOKE. TOOK TO THE DEALER AND THEY CLAIMED IT WAS A BAD WATERPUMP. THEY ALSO DID RECALL WORK ON THE BRAKING SYSTEM. TWO DAYS LATER THE CHECK ENGINE LIGHT WAS ON AGAIN AND THE BATTERY LIGHT WOULD COME ON AND OFF. MY WIFE AND DAUGHTER WERE DRIVING CAR DOWN THE ROAD AND CAR POWER SYSTEM JUST SHUT DOWN. THEY HAD NO CONTROL OVER ANYTHING AT ALL IN THE VEHICLE. TOWED TO DEALER AND THEY CLAIM IT WAS THE ALTERNATOR AND THE BATTER. I AM SORRY BUT A VEHICLE WITH 31,000 MILES WITH PROPER MAINTENANCE AND AROUND 10,000 MILES A YEAR SHOULD NOT BE HAVING ALL OF THESE PROBLEM. *TR
Engine and engine cooling, Oct 16, 2014
WHEN STARTING THE CAR, IT ACTS AS IF IT IS GOING TO START AND CONTINUES TO TURN OVER THEN SHUTS OFF. WE WERE ABLE TO GET IT HOME AFTER SEVERAL ATTEMPTS TO START IT. THE FOLLOWING DAY IT STARTED UP AS NORMAL. I DROVE IT TO RUN ERRANDS AROUND TOWN. THE FOLLOWING DAY I LOADED UP MY TWO SONS, AGES 3 AND 10 WEEKS IN THE CAR AND THE CAR WOULDN'T START AGAIN. I LET IT SIT AND THE FOLLOWING DAY IT SHUDDERED AND SHUT OFF TWICE BEFORE JUST ACTING LIKE IT WAS GOING TO TURN OVER WHILE THE RED LIGHTENING BOLT FLASHES ON THE DASH. NOW IT WONT START AT ALL. THE DEALERSHIP STATED I HAVE TO PAY OUT OF POCKET TO FIX IT BECAUSE THE RECALL ISN'T OUT YET. THEY ALSO REFUSED TO PAY FOR A RENTAL. THEY KNOW THIS IS AN ISSUE AND STILL REFUSE TO DO ANYTHING ABOUT IT. WHAT IF I HAD MY TWO KIDS IN THE CAR AND WAS STRANDED SOMEWHERE? THEY JUST DON'T CARE. I DON'T HAVE THE MONEY TO PAY FOR EVERYTHING UP FRONT AND WAIT TO BE REIMBURSED ONCE THE RECALL COMES OUT. NOW I'M STRANDED WITHOUT A VEHICLE FOR GOD KNOWS HOW LONG. THIS IS CRAP!!
Electrical system, Engine, Oct 16, 2014
I WAS TOLD THE TOTALLY INTEGRATED POWER MODULE (TIPM) WAS BAD AND NEEDED TO BE REPLACED. NEVER HEARD OF THIS PART UNTIL MY VEHICLE STARTED ACTING UP. IT WOULD JUST NOT START EVEN THOUGH IT WAS TRYING. I THOUGHT IT WAS JUST A STARTER GOING BAD OR SOMETHING SMALL. NOPE! I LEARNED ABOUT TAFN AND THE NEARLY $1,600 IT COST TO REPLACE IT. IN SPEAKING WITH THE TECHNICIAN I FOUND OUT THAT IT COULD GO COMPLETELY OUT AT ANYTIME, AND IF IT DID, MY VEHICLE WOULD BE DEAD IN THE WATER NO MATTER WHAT I WAS DOING. SCARY THOUGHT. ESPECIALLY IF YOU'RE DRIVING DOWN THE FREEWAY. SO, NEEDLESS TO SAY, WE DON'T REALLY HAVE A CHOICE WHEN THIS PART GOES OUT. WHAT'S SAD IS THAT THE VEHICLE IS ONLY A FEW YEARS OLD AND HAS RELATIVELY LOW MILEAGE. AFTER GETTING OFF THE PHONE WITH THE TECHNICIAN I GOOGLED TAFN AND FOUND ALL KINDS OF ARTICLES AND LEARNED THAT CHRYSLER HAS BEEN STRUGGLING WITH THIS PART ON VARIOUS MODELS FOR SEVERAL YEARS. HOPEFULLY THEY END UP DOING THE RIGHT THING AND COVERING THIS AND REIMBURSING THOSE OF US WHO HAVE NO CHOICE AND HAVE TO REPLACE THE FAULTY PART NOW. TO NOT DO SO IS PUTTING OUR LIVES AND THOSE AROUND US IN JEOPARDY. *TR
Service brakes, Oct 16, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE.
Electrical system, Oct 15, 2014
VEHICLE HAS ISSUES WHEN START UP. PUSH BUTTON START RESULTS IN THE STARTER ENGAGING AND CRANKING FOR LONG PERIOD UNTIL SYSTEM SHUTS IT OFF. VARIOUS WARNING LIGHTS ILLUMINATE ON THE EVIC AND DASH. CHECK ENGINE LIGHT, LOW RANGE LIGHT, TRACTION CONTROL LIGHT, ETC. SEEMS OCCURRENCES ARE SPORADIC BUT BECOMING MORE NUMEROUS. YOU CAN TELL THE FUEL PUMP RUNS UNCONTROLLED BECAUSE THERE IS THE DEFINITE STRONG SMELL OF GASOLINE WHEN THE STARTER SHUTS DOWN AND BEFORE THE ENGINE EVER STARTS. *TR
Service brakes, Oct 15, 2014
THE HASN'T BEEN AN "INCIDENT" YET. I HAVE A RECALL AND WAS TOLD BY THE DEALERSHIP THAT THEY ARE ONLY RECEIVING 4 PARTS EACH WEEK AND HAVE A WAITING LIST OF OVER 100 PEOPLE. THIS IS UNACCEPTABLE! BY THE TIME I AM ABLE TO GET MY VEHICLE FIXED, I COULD HAVE A SERIOUS ACCIDENT BY THEN. *TR
Engine, Fuel/propulsion system, Oct 14, 2014
DURANGO WILL NOT START. JUST PURCHASED IT A COUPLE MONTHS AGO AND I HAVE BEEN STRANDED SEVERAL TIMES BECAUSE IT WILL NOT TURN OVER. HAVE TO TAKE TO A DODGE DEALER AND HAVE IT LOOKED AT, WHICH THE CLOSEST DEALER IS HOURS FROM ME. APPARENTLY A RECALL HAS BEEN ISSUED BUT HAS NOT BEEN RELEASED SO I CAN NOT GO GET IT FIXED. VERY UPSET WITH DODGE!! *TR
Engine, Oct 14, 2014
WENT OUT TO MY CAR TO GO TO WORK AND COULDN'T UNLOCK DOOR WITH KEY, NOTICED A RED LIGHT ON DASH, TRIED TO START MY CAR AND COMPLETELY DEAD. I TOOK BATTERY TO AUTO ZONE THEY CHARGED IT AND CAR STARTED THEN STALLED, DID THIS TWICE AND THEN STAYED RUNNING. I DROVE IT TO WORK, CAME OUT OF WORK STARTED IT AND IT STARTED SHOOK THEN CUT OFF THREE TIMES THEN STARTED. NEXT DAY WENT OUT TO GO TO WORK AND WOULD ONLY START AND SHUT OFF THEN SMOKE FROM THE HOOD AND A SMELL, I HAVE MADE A PHONE CALL INTO TATE DODGE THEY DON'T KNOW ANYTHING ABOUT ANY ON GOING PROBLEMS. I HAVE BEEN DOWN A CAR NOW FOR ALMOST TWO WEEKS WAITING TO HEAR SOMETHING. *TR
Fuel/propulsion system, Oct 14, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE ATTEMPTING TO TURN ON THE VEHICLE, IT HESITATED INTERMITTENTLY. THE DEALER STATED THAT THE FUEL PUMP RELAY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Electrical system, Oct 13, 2014
BEEN HAVING THIS ISSUE FOR A FEW MONTHS NOW AND IT ONLY SEEMS TO GET WORSE. FIRST STARTED OUT ONLY HAVING TO TRY ONCE OR TWICE TO GET IT TO CRANK AND NOW I HAVE TO TRY AROUND THREE TO FOUR TIMES. THIS MORNING WAS THE WORST IT HAS EVER BEEN. AND ONCE IT FINALLY CRANKED I HAD ALL KINDS OF LIGHTS LIT UP. BRAKE, FCW OFF, CHECK ENGINE, BLIND SPOT DETECTORS WERE DISABLED AND STAYED ON AS WELL AS MY TRACTION CONTROL BEING TURNED OFF AND MY ABS LIGHT. WHEN I STARTED TO DRIVE I REALIZED ON TOP OF ALL THOSE THINGS MY SPEEDOMETER WAS ALSO NOT WORKING AND SAID I WAS AT 0. I HAVE ALSO HAD MY ALARM GO OFF IN THE MIDDLE OF THE NIGHT FOR NO REASON. THIS ISSUE IS REALLY STARTING TO GET WORSE AND WORSE AND I FEAR I WILL END UP STRANDED SOMEWHERE OR WORSE END UP IN A WRECK DUE TO MY CAR SHUTTING OFF, AND IF I GET IN A WRECK I DON'T EVEN KNOW IF MY AIRBAGS WILL DEPLOY! VERY DISAPPOINTED IN DODGE/CHRYSLER. I AM NOT GOING TO SPEND MY HARD EARNED MONEY TO REPLACE THESE PARTS WHEN I WAS SOLD A FAULTY CAR FROM THE BEGINNING. THEY NEED TO GET THIS RECALL GOING AND HAVE PLENTY OF THESE ITEMS IN STOCK SO EVERYONE WON'T HAVE TO WAIT MONTHS TO HAVE THIS REPLACED! THIS IS RIDICULOUS! *TR
Electrical system, Oct 10, 2014
DURANGO MADE LOUD SCREECHING SOUND THEN BATTERY LIGHT CAME ON. HAD THIS SOUND AND LIGHT MOST OF THE DAY. THEN CAR COMPLETELY DIED. NO ELECTRICAL OR POWER. HAD A SMELL OF SMOKE IN ENGINE BAY. DURANGO WILL NOT START. LIKELY A DEFECT OF TIPM MODULE MANY OTHERS HAVE BEEN REPORTING. WILL HAVE TO TOW THE DURANGO TO DEALER FOR REPAIR. *TR
Electrical system, Oct 10, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIPM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 58,770.
Power train, Electrical system, Fuel/propulsion system, Oct 10, 2014
VEHICLE WOULD NOT START AFTER SITTING FOR AN HOUR. THE CAR ALSO DID NOT RUN VERY WELL WHILE DRIVING. DEALER IS SAYING IT IS A FAULTY TIPM WHICH CONTROLS THE ELECTRICAL FEATURES OF THE VEHICLE. *TR
Electrical system, Oct 9, 2014
AFTER 3 MONTHS THAT THE TIPM WAS REPLACE BY EXTERNAL WIRING THE CAR START TO LOOSE POWER AND TURN OF WE WENT TO DO A DIAGNOSIS AND THE WIRING FOR THE TIPM WAS BAD RE WIRING SO THE CAR COMP TURN OFF BY HER SELF TO PREVENT OVER POWER SO DA NEGROS TO DO A COMPLETE STOP BECAUSE TURN OFF BY HERSELF. NIGHTMARE TO DRIVE ON A STREET WITH TO MANY LIGHTS TO RUN. THE GOD NEWS IS THE DEALERSHIP THAT DID THE REPLACE DON'T WANT TO THEY CARE OF THE PROBLEM NOW AFTER A YEAR WITH THIS ISSUE AND FINALLY FOUND ANOTHER DODGE DEALER THAT WE ARE PAYING AND EXTRA CHARGE FOR NOT BEING BOUGHT JUST TO DO THE WORK AGAIN. *TR
Power train, Electrical system, Oct 8, 2014
MY 2011 DODGE DURANGO STOPPED STARTING WITH THE PUSH BUTTON START. IT HAPPENED THE FIRST TIME WHEN MY WIFE WAS BRINGING HOME OUR 5 KIDS FROM SCHOOL AND DAYCARE. MY WIFE WAS ABLE TO MANUALLY START THE VEHICLE WITH TAKING OFF THE PUSH TO START BUTTON AND STARTING IT WITH THE KEY. HOWEVER, THIS ONLY WORKS 80% OF THE TIME. WE TOOK IT TO A DODGE DEALER AND THEY FOUND IT IS THE TIPM(TOTALLY INTEGRATED POWER MODULE). THIS IS THE PART THAT IS EFFECTED IN THE UPCOMING RECALL THAT STARTS ON THE 24TH. MY VEHICLE BUILD DATE IS 4/21/2011 WHICH IS RIGHT IN THE MIDDLE OF THE VEHICLES EFFECTED. *TR
Electrical system, Oct 7, 2014
ON SEPTEMBER 2, 2014 APPRX 8:15AM AFTER DROPPING OFF MY TWO OLDEST CHILDREN AT SCHOOL, MYSELF AND MY 3 YEAR OLD DAUGHTER WENT TO THE GAS STATION. AFTER PUTING GAS, OUR 2011 DODGE DURANGO FAILED TO START. AFTER OVER 1 HOUR OF ATTEMPTS TO START THE VEHICLE, I FINALLY ACCEPTED THE SITUATION AND CALLED FOR A TOW TRUCK. AFTER GETTING MY VEHICLE AND (MOST IMPORTANTLY) MY DAUGHTER HOME SAFELY, I WAS ABLE TO CONTACT A WELL KNOWN MECHANIC TO HELP ASSESS THE PROBLEM. THE MECHANIC I CONSULTED IS ONE OF THE TOP MECHANICS WHO WORKS FOR THE CITY OF LOS ANGELES, SERVICING ALL THE COMMERCIAL VEHICLES FOR THE DEPARTMENT OF SANITATION. AFTER EXAMINING MY VEHICLE AND TOWING IT CLOSER TO HIS PLACE OF BUSINESS HE LATER IDENTIFIED TO PROBLEM AS BEING THE ELECTRICAL/ENGINE PART KNOWN AS THE "TOTALLY INTEGRATED POWER MODULE" (TIPM). FLASH FORWARD ONE MONTH AND WE HAVE NOW PAID $1,000 TO REPLACE THE DEFECTIVE PART. *TR
Electrical system, Oct 6, 2014
OUR VEHICLE HAD IT'S FIRST NON-START IN JUNE 2014. IT HAS CONTINUED ON FOR MONTHS, AT RANDOM INTERVALS. OUR DURANGO NOW WON'T START BY USING THE PUSH START OR BY USING THE KEY IN THE IGNITION. I AM SEEING A TREND ONLINE OF TIPM ISSUES AND CLASS ACTION SUITS. I AM ASSUMING THIS IS OUR ISSUE. IT IS CURRENTLY AT THE DEALERSHIP. *TR
Electrical system, Oct 6, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A RIGHT TURN, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE DEALER STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Electrical system, Fuel/propulsion system, Oct 6, 2014
AS OF TODAY OCTOBER 6TH, 2014 I AM UNABLE TO DRIVE MY 2011 DODGE DURANGO. SINCE THE BEGINNING OF AUGUST IT HAS NOT WANTED TO START. IT WILL CRANK LIKE IT WANTS TO BUT NOTHING. THE FUEL PUMP WILL CONTINUE TO RUN EVEN AFTER THE CAR HAS SHUT OFF, DRAINING MY BATTERY COMPLETELY. LAST WEEK I WAS DRIVING DOWN THE ROAD AT 40 MPH AND THE CAR COMPLETELY SHUT OFF. I LOST ALL POWER, STEERING AND BREAKING ABILITY. ONCE I COASTED TO THE SIDE OF THE ROAD THE CAR WOULD NOT START! IT TOOK ME A GOOD 10 MINUTES TO GET IT RUNNING. THEN IT WOULD IDLE VERY LOW AND NOT WANT TO MOVE. THIS IS MY PRIMARY FAMILY VEHICLE AND I WILL NOT PUT MY FAMILY IN THIS CAR. I WOULD HATE TO BE ON THE HIGHWAY AND LOSE ALL POWER WITH THEM IN THE CAR. THANKFULLY IT WAS JUST ME THE OTHER DAY. WHAT ANGERS ME EVEN MORE IS THAT I AM PAYING FOR A VEHICLE THAT IS COMPLETELY UNSAFE TO DRIVE AND WILL LEAVE YOU STRANDED. I HAVE BEEN TOLD THAT THE "RECALL" IS NOT IN EFFECT AND THE DEALER WHO SERVICES MY CAR HAS NOT EVEN HEARD OF THE RECALL. THEY DID CALL ME BACK AND SAY THEY CAN'T DO ANYTHING TILL OCT 24TH, AND EVEN THEN THE PARTS COULD BE ON BACK ORDER FOR MONTHS. VERY UNHAPPY WITH THE WAY THIS IS BEING HANDLED! *TR
Electrical system, Vehicle speed control, Oct 3, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE OPERATING THE VEHICLE AT VARIOUS SPEEDS, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THE ODOMETER STOPPED OPERATING. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY DECELERATE WITHOUT WARNING. THE DEALER STATED THAT THE TIPM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000.
Electrical system, Engine, Fuel/propulsion system, Oct 2, 2014
THE 2011 DODGE DURANGO STARTED HAVING ISSUES WITH FAILED STARTS. IT WOULD TAKE MULTIPLE INSTANCES TO GET VEHICLE TO START. SOMETIMES THE THE FUEL PUMP WOULD CONTINUE TO PUMP EVEN THOUGH ENGINE WAS STOPPED. THIS CAUSES A VERY SMOKY BURNING SMELL COMING FROM EXHAUST AND ENGINE. TOOK CAR TO DEALERSHIP AND THEY REPORT THE ISSUE IS A FAULTY TIPM MODULE. THE PART IS ON BACK ORDER BUT VEHICLE IS UNSAFE DUE TO POTENTIAL ISSUES WITH STALLING WHILE RUNNING. REPAIRS ESTIMATED AT $1200. *TR
Electrical system, Vehicle speed control, Visibility/wiper, Oct 2, 2014
FIRST INCIDENT THE ELECTRICAL COMPONENTS ON DASHBOARD WHERE GOING HAYWIRE LIKE IF THE TRUCK WAS POSSESSED. WINDSHIELD WIPERS WHERE ON AND WOULD NOT TURN OFF. TRUCK WOULD NOT MOVE OUT OF PARK WHEN I PULLED OVER. AFTER ABOUT 5 MINS IT MOVED OUT OF PARK BUT COULD NOT DRIVE OVER 45 MPH BECAUSE TRUCK WOULD NOT SHIFT INTO SECOND GEAR, AND ALL ELECTRICAL IS STILL GOING HAYWIRE! THEN IN AUGUST OF 2014 TRUCK STARTED TO HAVE PROBLEMS AGAIN STARTING, THEN FINALLY ABOUT 2 WEEKS AGO I WAS TAKING MY KIDS TO SCHOOL, IT WAS STILL HAVING PROBLEMS STARTING I FINALLY GOT IT TO START AND STAY ON AND WAS DRIVING DOWN THE ROAD WITH MY FOUR CHILDREN AND THE TRUCK JUST LOST ALL POWER IN THE ENGINE AND SHUT OFF. I HAD TO ROLL OVER TO THE RIGHT TO GET OUT OF TRAFFIC. THIS HAPPENED WHILE I WAS DRIVING! AFTER THAT THE TRUCK WOULD STRUGGLE TO START STILL AND ABOUT 30SECONDS LATER WOULD JUST LOSE ALL POWER AGAIN. SO I HAD TO HAVE IT TOWED TO DEALERSHIP, AND WAS TOLD IT WAS THE RELAY TO FUEL PUMP. BUT I THINK IT'S THE TIPM THAT IS BAD. *TR
Power train, Electrical system, Fuel/propulsion system, Oct 1, 2014
VEHICLE WAS PURCHASED ON 9/1/14 AND BEGAN EXHIBITING PROBLEMS IN FIRST FIVE DAYS. 9/3/14, THE CAR DID NOT START ON THE FIRST PUSH OF BUTTON, BUT STARTED ON THE SECOND ATTEMPT. ON 9/5/14, THE CAR WAS RUNNING AND IN PARK, I ATTEMPTED TO PUT THE CAR IN GEAR (DRIVE) AND IT BEGAN SHAKING SIDE TO SIDE. THE CAR DID NOT MOVE WHEN I PUSHED THE ACCELERATOR. I PUT IT BACK IN PARK AND HIT THE STOP BUTTON AND THE ENGINE TURNED OFF. IT STARTED ON THE NEXT ATTEMPT. ON 9/20/14, HAD A SIMILAR PROBLEM STARTING, BUT THIS TIME IT TOOK MULTIPLE ATTEMPTS AND THE ENGINE SPUTTERED A BIT AND EVENTUALLY SHUT OFF. I TRIED IT AGAIN AND IT WORKED. MY DAUGHTER ATTEMPTED TO START THE CAR THE SAME DAY AND HAD THE SAME ISSUE. 9/21/14 EXPERIENCE THE SAME ISSUES WITH THE CAR NOT STARTING. ON 9/22/14, I DROVE IT TO WORK AND IT STARTED FINE. UPON LEAVING WORK THE CAR FAILED TO START ON THREE ATTEMPTS, BUT EVENTUALLY STARTED. WHEN I STOPPED 15 MINUTES LATER THE CAR WOULD NOT START AGAIN. I PLACED ONE FOOT ON THE BRAKE AND I HIT THE ACCELERATOR AS I STARTED THE CAR AND IT WORKED. I DROVE HOME AND ATTEMPTED TO START IT AGAIN TO TAKE IT TO THE DEALERSHIP, BUT IT WOULD NOT START. AFTER SEVERAL ATTEMPTS IT FIRED UP, BUT BEGAN SHAKING REALLY HARD SIDE TO SIDE. I PUT IT IN DRIVE AND THE SHAKING WAS WORSE. I PUT IT BACK IN PARK AND THE CAR BEGAN SPUTTERING AND LURCHED FORWARD AS THE ENGINE SHUT DOWN. I WAS ABLE TO START IT A FEW MINUTES LATER AND DRIVE TO THE DEALERSHIP. IT HAS BEEN AT THE DEALERSHIP SINCE 9/22/14 AND THEY HAVE NOT BEEN ABLE TO FIX IT. I SPOKE WITH A CHRYSLER REPRESENTATIVE WHO INDICATED THAT A RECALL FOR THE FUEL PUMP RELAY WOULD GO INTO EFFECT ON 10/24/14. THE DEALERSHIP HAS ASKED ME TO TAKE THE CAR UNTIL THE RECALL IS IN EFFECT, DESPITE THE FACT THAT BOTH THEY AND CHRYSLER ARE ACKNOWLEDGING THE SAFETY DEFECT. I REFUSE TO PUT MY FAMILY AT RISK IN A CLEARLY UNSAFE CAR! *TR
Fuel/propulsion system, Oct 1, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. AFTER THE CONTACT PRESSED THE PUSH TO START BUTTON, THE VEHICLE STALLED. THE FAILURE OCCURRED NUMEROUS TIMES. THE DEALER STATED THAT THE FUEL PUMP RELAY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 36,100.