2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
800 reports, newest first.
Other or unspecified, Oct 6, 2021
The vehicle cuts off when you slow your speed down.
Electrical system, Sep 29, 2021
The contact owns a 2011 Dodge Durango. The contact stated while driving approximately 10 MPH, the vehicle stalled randomly. The vehicle was able to be restarted. The contact stated that the “Forward Collision Warning- Off” message was displayed. The vehicle was taken to a local dealer where it was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V530000 (Electrical System) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 94,000.
Electrical system, Engine, Sep 21, 2021
VIN: [XXX], MAKE/MODEL: DODGE DURANGO, YEAR 2011, MILES: 189,000 NO WARNING, NO MALFUNCTION INDICATOR LIGHT UNTIL AFTER TODAY 09/21/2021, ENGINE WONT TURN OVER, NOT BATTERY, BATTERY IS CHARGED, EXTERIOR AND INTERIOR LIGHTS WORK, MALFUNCTION INDICATOR LIGHT( ENGINE SYMBOL), & RED NOT YELLOW ELECTRONIC THROTTLE CONTROL WHEN TURNING ON VEHICLE, MAKES A CLICKING NOISE WHEN TRYING TO TURN OVER. LIGHT THAT STAYS ON : MIL, LIGHT THAT ONLY STAYS ON BRIEFLY, ETC, VEHICLE WILL NOT TURN OVER TO START NO KNOWN RECALLS. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Electrical system, Sep 20, 2021
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that after driving at various speeds then coming to a stop the vehicle would stall. The contact would restart the vehicle to regain proper function. The approximate failure mileage was 120,000. Parts distribution disconnect. (RECALL RELATED INCIDENT) TS
Electrical system, Sep 10, 2021, fire
The contact owns a 2011 Dodge Durango. The contact stated while his wife was driving at 45-55 MPH in the rain, the instrument panel lights, the interior and exterior lights of the vehicle inadvertently turned off. The contact also stated the defroster failed to work and the windows were foggy. There were no warning lights illuminated. The contact stated his wife was able to drive to their residence as it was 1 mile away. The dealer was made aware of the failure and advised that the contact would be responsible for the cost of repair. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer, however the contact replaced the TIPM himself. The contact stated while his wife was driving, she noticed a burning odor and the vehicle inadvertently lost power. The battery warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the battery had failed. The contact stated the battery was replaced, however the vehicle failed to restart and was making an abnormal clicking sound. The contact stated he smelled a burning odor and as he opened the hood of the vehicle, he noticed smoke coming from the alternator. The independent mechanic diagnosed that the alternator needed to be replaced. The contact stated the vehicle was repaired however, the vehicle would not charge normally. The independent mechanic diagnosed that the voltage regulator of the vehicle had failed. The manufacturer was made aware of the failure and a case was open. The contact also stated the dealer informed that the vehicle was included in the recall for NHTSA Campaign Number: 19V813000 (ELECTRICAL SYSTEM), however the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The approximate failure mileage was 130,000. VIN tool confirms parts not available.
Power train, Engine, Fuel/propulsion system, Sep 9, 2021
The dealership sold wrecked vehicle without fixing the engine only the body of vehicle was repaired. Engine failure truck cut off while in traffic almost hit another vehicle. Yes the vehicle was repaired @my own experiences, yes the engine light was on ps the vehicle was crash a second time @jerry ulm dodge 2966 N. Dale Mabry
Engine, Sep 9, 2021
The contact owns a 2011 Dodge Durango. The contact stated while driving 10 MPH, the vehicle lost motive power and stalled. After a few minutes the contact was able to restart the vehicle and continued driving however, the failure persisted. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that unknown seals in the engine needed to be replaced. The seals were replaced however, the failure recurred. The dealer inspected the vehicle and replaced the wiring harness and the water pump to fix the failure. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Power train, Aug 23, 2021
The contact owns a 2011 Dodge Durango. The contact stated that while driving at various speeds, the vehicle would independently shift into different gears without warning. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 105,979.
Power train, Electrical system, Aug 5, 2021, fire
My stock alternator caught fire, and made my car completely lock up and shut down while I was driving. Upon further diagnosis my PCM was affected. There was a recall for that exact issue and in the year my vehicle was manufactured, yet my car VIN is not included! It’s the same issue from the recall
Electrical system, Jun 28, 2021
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Electrical system, Jun 16, 2021
The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled without warning. The contact was shifted into the park, restarted, and resumed normal functionality. The vehicle was taken to the dealer. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000. Parts distribution disconnect. (RECALL RELATED INCIDENT)
Other or unspecified, Jun 12, 2021
We were sitting in the driveway, getting ready to go, and all of the sudden the passenger side airbag exploded open, without any warning hitting my passenger in the head. There was no warning at all, it just deployed. Apparently this happens quite a lot and now I am concerned about the driver's side doing it.
Fuel/propulsion system, Jun 4, 2021
We received notice, by mail, of a safety recall (19V-813) on our Dodge Durango in Jan 2021. We made an appt for 1/13 at Bob Baker Dodge in Carlsbad, CA. Upon arrival, we were told the part was backordered and they would call us when it arrived. Juan Gonzalez was the service advisor we spoke with. In May, after no call, our vehicle began showing signs of the problem. Hesitating, failing to start. We called Juan who stated there were still no parts and he wasn't allowed to keep a list of customers waiting for parts since it would be too extensive. We called Dodge (maybe Mopar) corporate (800-853-1403) on 6/1. Aby gave us a few other dealers to try. After no luck with them, we called back. Tim claimed he would escalate our case and promised someone would call us within 24 hours. After receiving no call, we called again on 6/3. Pam said that our case was never escalated. And had no solution for us. Given the safety recall states "A vehicle stall while driving can cause a vehicle crash without prior warning" we've now rented a car since we're not comfortable driving our Durango. I feel both Dodge/Mopar and our local dealer are simply dragging their feet on this safety recall.
Electrical system, Jun 3, 2021
The contact owns a 2011 Dodge Durango. The contact stated while attempting to start the vehicle, the vehicle failed to start and drained the battery. The contact stated that several unknown warning lights were illuminated. The following day the vehicle was started and driven to the local dealer, where the vehicle was diagnosed with needing the fuel pump relay to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 66,000. Parts distribution disconnect. (RECALL RELATED INCIDENT) TS
Electrical system, Forward collision avoidance, May 28, 2021
The contact owns a 2011 Dodge Durango. The contact stated that while driving at various speeds, the vehicle would independently stop as the forward collision avoidance warning light would illuminate on the instrument panel. The contact then received notification of NHTSA Campaign Number: 19V813000 (ELECTRICAL SYSTEM) and took the vehicle to a dealer for the recall repair. Upon return of the vehicle, the contact stated that the failure recurred on three separate occasions. The contact took the vehicle back to the dealer where they were unable to diagnose the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 87,000.
Engine, Mar 18, 2021
MY LIFTERS AND CAM SHAFT IS OUT IN MY MOTOR AND WHEN CALLED FOR PRICING FOR A NEW MOTOR THEY SAY THIS IS A KNOWN PROBLEM AND SHOULD HAVE BEEN A RECALL NOW I HAVE TO PAY DODGE $3800 DOLLARS TO REPLACE EVERYTHING AND I JUST HAVE 118 THOUSAND MILES I HAVE ALL MY RECEIPTS FOR MY OIL CHANGES ON TIME AND IN MESQUITE, TEXAS
Electrical system, Mar 5, 2021
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING AT 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) AND RELATED THE FAILURE TO THE RECALL CAMPAIGN. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE CONTACT CALLED VICTORY CHRYSLER DODGE JEEP RAM (64 GREENSBURG ST, DELMONT, PA 15626) TO SCHEDULE AN APPOINTMENT TO REMEDY THE RECALL AND WAS INFORMED THAT THE PARTS WERE ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,461.
Engine, Mar 5, 2021
MY DURANGO WAS RECALLED AND WAS FIXED FOR STALLING PROBLEM AND 2 WEEKS LATER IT STALLED AGAIN
Engine, Fuel/propulsion system, Feb 14, 2021
FUEL PUMP RELAY WAS REPLACED UNDER CAMPAIGN NUMBER: 19V813000 TO RESOLVE IGNITION TURNOVER ISSUE WHEN STARTING MY CAR. AFTER RECALL WAS FIXED IN JANUARY 2021 THE ISSUE STILL PERSISTS.
Electrical system, Engine, Feb 1, 2021
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT HER VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). AFTER THE REPAIR, WHILE DRIVING 45 MPH THE VEHICLE BEGAN TO EXPERIENCE THE SYMPTOMS STATED IN THE RECALL. THE VEHICLE WAS NOT TAKEN TO A DEALER. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NO LONGER INCLUDED IN THE RECALL. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 259,000.
Electrical system, Other or unspecified, Jan 25, 2021
ALTERNATOR FAILURE
Fuel/propulsion system, Jan 23, 2021
MY 2011 DURANGO HAD FUEL RELAY RECALL FIX DONE 01/11/2021. 01/22/2021 10:25PM I WAS NEGOTIATING 'IN MOTION' A LEFT TURN AND ENGINE TURNED OFF LIKE IT HAS SEVERAL TIMES BEFORE LEAVING ME IN THE MIDDLE OFF TRAFFIC. I WAS LUCKY YET AGAIN NOT BE KILLED
Engine, Fuel/propulsion system, Dec 17, 2020
FUEL PUMP RELAY SWITCH. VEHICLE CAN STALL AT ANYTIME WHILE DRIVING, VEHICLE POSSIBLY WILL NOT START. ENGINE LIGHT ON, CANNOT USE REMOTE START. CALLED MULTIPLE TIMES TO OVER A YEAR AFTER RECALL NOTIFICATION FROM DODGE, WAS TOLD NO CURRENT FIX
Fuel/propulsion system, Dec 9, 2020
THE VEHICLE SHUT OFF WHILE DRIVING ON THE HIGHWAY (IN MOTION). HAVE HAD IT LOOKED AT AND REPAIRED MULTIPLE TIMES. THE VEHICLE HAS A HISTORY OF NOT STARTING AFTER IT HAS BEEN SHUT OFF FOR A FEW MINUTES(STATIONARY). AFTER MANY SERVICE REPAIRS AND THOUSANDS OF DOLLARS SPENT THE CAR STILL WILL NOT WORK PROPERLY. THE RECALL CAME OUT NOVEMBER 14, 2019, AND HAVE BEEN TOLD THAT THERE WASN'T AN AVAILABLE PART FOR THIS RECALL AS OF 12/5/2020.
Electrical system, Nov 27, 2020
ON AUGUST 22, 2020 WHILE DRIVING TO AND FROM A RESTAURANT MY CAR COMPONENTS NOTIFIED ME OF A BATTERY ISSUE WITH THE RED LIGHT ON. I THEN KEPT DRIVING TO PARK THE CAR AND WHILE THE CAR WAS PARKED IT STARTED TO STALL UNUSUALLY BUT THE ENGINE CAR DID NOT STOP COMPLETELY. THEN THERE WAS HEAT COMING IN FROM THE AIR CONDITION VENTS WITH A RUBBERY SMELL THEN I HAD TO TURN THE CAR OFF. I DID NOT WANT TO OPEN THE HOOD BECAUSE THERE WAS SMOKE COMING OUT OF THE ENGINE. I WAS AFRAID OPENING THE HOOD MIGHT HAVE CAUSED A FIRE FEEDING OXYGEN TO THE ENGINE. I CALLED USAA ROADSIDE ASSISTANCE AND PROVIDED ME WITH A WRECKER WITH ASSUMED NAME SALLY'S TOWING SERVICE. THE WRECKER WAS UNABLE TO JUMP START THE CAR AND MOVIE IT NEUTRALLY. HE HAD TO FORCIBLY PULL THE CAR WITH THE TIRES LOCKED ONTO THE FLAT BED. WE TOOK IT TO OUR MECHANIC AT USA MOTORS. OUR MECHANIC INSPECTED IT AND FOUND A RARE OCCURRENCE IN WHICH THE ALTERNATOR WAS OVERCHARGING THE BATTERY CAUSING THE BATTERY AND THE POWER TRAIN CONTROL MODULE TO MELT THUS CAUSING THE SMOKE AND FOUL ODOR AND THE CAR LEFT WITH NO POWER OR CONTROL.