2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
800 reports, newest first.
Electrical system, Oct 1, 2013
I AM JUST NOW BEING TOLD IT IS THE TIPM. APPARENTLY THAT CAN AFFECT SO MANY THINGS LIKE ABOUT A COUPLE OF MONTHS AFTER I BOUGHT MY CAR IN NOVEMBER 2012 I WOULD BE DRIVING DOWN THE ROAD & IT WOULD TELL ME KEY NOT DETECTED. I WOULD HAVE TO STOP & TURN MY CAR OFF THEN RESTART. AT THAT TIME MY CAR WAS STILL UNDER WARRANTY NOW I'M WISHING I WOULD HAVE GOTTEN IT CHECKED OUT THEN. FOR THE LAST COUPLE OF MONTHS I'VE BEEN HAVING PROBLEMS STARTING MY CAR. THEN TODAY I HAD MY KEY FOB IN MY CAR & IT JUST LOCKED ON IT'S OWN. *TR
Electrical system, Fuel/propulsion system, Oct 1, 2013
I ATTEMPTED TO START MY VEHICLE AND IT WOULD NOT START IF I STEPPED ON THE GAS VERY HARD AND SEVERAL TIME IT WOULD THEN START. I WAS THEN SITTING AT A RED LIGHT AND THE CAR STALLED IN THE MIDDLE OF AN INTERSECTION. I MADE AN APPOINTMENT WITH A LOCAL DODGE DEALERSHIP AT MOTORWOLD. MY APPOINTMENT WASN'T FOR SEVERAL DAYS AND I CONTINUED TO HAVE PROBLEMS STARTING MY VEHICLE IN WHICH I WOULD ATTEMPT TO START THE IGNITION AND IT WOULDN'T TURN ON AND I WOULD HAVE TO STEP ON THE GAS VERY HARD UNTIL IT STARTED. I THEN HAD MY APPOINTMENT WITH THE DODGE DEALER AT MOTORWORLD. I WAS TOLD 2 DAYS LATER THAT MY VEHICLE HAD BEEN DIAGNOSED WITH A TOTAL TIPM(TOTAL INTEGRATED POWER MODULE) FAILURE AND THAT MY CAR WAS UNSAFE TO DRIVE. I WOULD TOLD THAT THE TIPM WAS ON AN INTERGALACTIC BACK ORDER AND THAT THERE WERE NO PARTS IN USA AND THAT OVER 1000 PEOPLE THROUGHOUT THE US WERE AWAITING THIS PART. I WAS TOLD THAT MOTORWOLD WOULD NOT BE ABLE TO GET THE TIPM UNTIL APPROXIMATELY SOME TIME IN NOVEMBER 2013. I WAS TOLD THAT MY WARRANTY COMPANY FIDELITY WHOM I HAD AN EXTENDED WARRANTY THROUGH WOULD ONLY COVER 1 DAY OF RENTAL. I WAS TOLD THAT I NEEDED TO CONTACT CHRYSLER REGARDING A RENTAL VEHICLE. I SPEND HOURS CALLING AND ON HOLD WITH CHRYSLER WITH PHONE CALLS. I ALSO HAVE LODGED A COMPLAINT WITH THE DEPARTMENT OF CONSUMER PROTECTION. AT THIS TIME I AM PAYING FOR VEHICLE THAT I CAN NOT DRIVE. I AM CURRENTLY IN A RENTAL VEHICLE AND IT IS UNKNOWN WHEN MY VEHICLE WILL BE FIXED. I FEAR THAT THE TIPM WILL BE REPLACED WITH ANOTHER FAULTY PART. I FEAR SOMEONE WILL BE SERIOUSLY INJURED OR KILLED DUE TO THIS FAULTY VEHICLE. I AM CURRENTLY PAYING FOR A CARE THAT I CAN NOT DRIVE BC IT IS UNSAFE. DODGE/CHRYSLER NEEDS TO DO SOMETHING FOR THEIR CUSTOMERS WHO WERE SOLD A FAULTY UNSAFE VEHICLE. *TR
Power train, Electrical system, Sep 30, 2013
TIPM=TOTALLY INTERGRATED POWER MODULE. THIS STOPS THE VEHICLE FROM CRANKING PROPERLY. IT KEEPS TURNING AND TURNING AFTER TRYING TO USE THE PUSH TO START, IT WILL CRANK, REV UP AND TURN RIGHT BACK OFF IF YOU USE THE KEY TO START IT, AND IT HAS ALREADY BEEN FLASHED WHICH DID NOT FIX THE ISSUE. I HAVE LEARNED FROM TWO DEALERSHIPS THAT THERE IS OVER 14,000 ON BACKORDER. THEY DO NOT HAVE A ETA AND THEY ARE TRYING TO GET CONSUMERS TO PAY FOR THE VEHICLES IF THEY DO NOT HAVE THE BASIC WARRANTY. I EVEN PURCHASED A EXTENDED WARRANTY AT THE POINT OF PURCHASE AND THEY STATED THAT IT IS NOT COVERED. THE COST FOR THE PART AND REPAIR THEY ARE TRYING TO CHARGE ME IS $1100. THE DEALERSHIP I WENT TO ADVISED ME TO CONTACT DODGE AT 1-800-423-6343 AND I SPOKE WITH SOMEONE WHOM STATED IT WAS COVERED, IT IS NOTED IN MY FILE 3 TIMES BY 3 DIFFERENT PEOPLE THAT IT IS COVERED AND THEN I CALLED THE DEALERSHIP TO SEE IF THEY KNEW WHEN THEY WOULD GET SOME TO GET ME ON A LIST AND THEY SAID IT IS NOT COVERED, HAD TO START ALL OVER AGAIN WITH SPEAKING WITH DODGE AT THE 1800 NUMBER AND GOING BACK AND FORTH. I HAVE ONLY HAD MY VEHICLE FOR 10 MONTHS AND OF COURSE IT WAS MORE THAN 20,000 WHICH MAKES ME LIVID THAT I WOULD EVEN HAVE CAR TROUBLE THIS EARLY IN THE LOAN. I AM NOT GOING TO STOP UNTIL IT IS FIXED PROPERLY AND PEOPLE SHOULD NOT BE RESPONSIBLE FOR THIS IT SHOULD BE ON RECALL. *TR
Fuel system, Gasoline, Electrical system, Service brakes, Sep 25, 2013
I WAS HAVING TROUBLES WITH THE AUTO START. READ ABOUT A SERVICE BULLETIN (NUMBER: 08-024-11 REV. A) THAT FIXES THE ISSUE WITH A FLASH REPROGRAM HOWEVER THE DEALERSHIP AND CHRYSLER SAID THAT MY VIN NUMBER WERE NOT AFFECTED BY THE ISSUE. THEN FIVE DAYS AGO THERE WAS A FAN TYPE NOISE FROM THE REAR BOTTOM OF THE VEHICLE. THE FAN NOISE STAYED ON ALL NIGHT AND DRAINED MY BATTERY. I JUMP STARTED THE CAR AND IT HELD A CHARGE AND RAN FINE BUT THE FAN NOISE NEVER STOPPED. I'M BEING TOLD THAT THE FAN NOISE IS THE ABS STAYING ON BECAUSE THE TIPM IS BAD. I'M SURE THAT PARTS OF THE CAR STAYING ON BY THEMSELVES ESPECIALLY THOSE RELATED TO THE ABS MODULE MUST BE OF SOME SAFETY CONCERN. THE CAR NOT STARTING COULD BE DUE TO THE FUEL PUMP NOT BEING STARTED BY THE TIPM THIS ALSO IS CONCERNING. THE PART IS ON A 800+ BACK ORDER. SO THIS IS AFFECTING OVER 800 CUSTOMERS. I'VE MET ONE PERSON HERE IN MY CITY WHO SAYS HE IS HAVING THE SAME ISSUES WITH THE CAR NOT STARTING AND 9 OTHER PEOPLE AT HIS DEALERSHIP ARE WAITING ON THIS PART. MULTIPLE POSTERS ARE STATING THAT THEY'VE BEEN WAITING OVER A MONTH FOR A PART AND CHRYSLER IS NOT TAKING RESPONSIBILITY. FAULTY COMPUTERS THAT KEEP CERTAIN COMPONENTS ON AND OTHERS OFF IS VERY SCARY AND THE FACT THAT THEY HAVE 800+ BACK ORDER IS CONCERNING. NOT TO MENTION THAT A LOT OF THE OWNERS ARE BEING TOLD TO DRIVE THEIR CARS IN THIS CONDITION WHILE THEY WAIT FOR THE REPLACEMENT PARTS. "JUST KEEP TRYING TO START IT MANUALLY UNTIL IT STARTS". PLEASE LOOK INTO THIS ISSUE AND MAKE CHRYSLER TAKE RESPONSIBILITY FOR THIS FAULTY PRODUCT. *JS
Engine, Sep 24, 2013
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 44,000.
Engine, Sep 24, 2013
2011 DODGE DURANGO BEGAN TO NOT START. JUST AS OTHERS.. HAD TO TRY STARTING AND WOULD FINALLY TURN OVER. AFTER A VISIT TO DEALER, WHERE NO DIAGNOSIS CODES SHOWED UP..AND NO WARNING SYSTEM LIGHTS WERE ON, WE TOOK HOME. CONTINUED TO DO THIS FOR NEXT WEEK, EVEN STALLED WHILE ON ROAD WHILE GOING 50 MPH, AND AT A STOPLIGHT. BIG SAFETY ISSUE HERE AS COULD HAVE GOT REARENDED W/A 3YR IN CAR. ENOUGH...BACK TO DODGE DEALER, TOWED THIS TIME CAUSE WOULDN'T START AT ALL. IT HAS BEEN AT DEALER FOR 2 WEEKS PRESENTLY. HAVE BEGUN TO FIGHT CHRYSLER/DODGE AS IT SHOULD BE COVERED BY WARRANTY EVEN THOUGH OVER 3/36000 AS THE PART TIPM CONTROLS THE ITEMS COVERED UNDER POWERTRAIN WARRANTY. THIS SHOULD HAVE BEEN A NATIONWIDE RECALL AS IT HAS HAPPENED TO DODGES/JEEP/ETC AND OBVIOUSLY BY SOCIAL MEDIA VIEWING IT CONTINUES. NOT ONLY A FACTORY OR PART DEFECT OBVIOUSLY BUT A SERIOUS SAFETY MATTER FOR THOSE DRIVING OR RIDING IN THE VEHICLE. ONE LAWSUIT AND MAYBE THEY WILL CORRECT? NO IDEA ON ETA OF PART, "WILL CALL YOU WEEKLY" W/UPDATES IS NOT A GOOD SIGN. AMERICA BAILED OUT CHRYSLER AND NOW AMERICA IS DRIVING UNSAFE AND POTENTIALLY LIFE-THREATENING VEHICLES. THEY APPARENTLY ARE OFFERING RENTAL CARS TO SOME. WE CUSTOMERS STILL HAVE TO PAY OUR CAR PAYMENTS/INSURANCE ETC WHILE OUR VEHICLES SIT FOR WEEKS ON END FOR AN ISSUE THAT WE HAD NO WARNING SYSTEM LIGHT DETECTION AND ENGINE STALLING WAS RANDOM EITHER AT THE START OF YOUR ENGINE STARTING OR ON THE ROAD WITH THE POTENTIAL ACCIDENT HAPPENING. COME ON CHRYSLER PROTECT THE AMERICANS THAT BAILED YOU OUT AND DO A RECALL ON THIS DANGEROUS ISSUE AND FIND THE PART...ETA UNKNOWN IS NOT ACCEPTABLE OR FACE EVEN MORE LOSS OF SALES DUE TO THE NEGATIVITY OF SAFETY/ENGINE PROBLEMS SUCH AS THIS. NO RE-DOS ON BAILOUTS. *JS
Electrical system, Sep 23, 2013
MY 2011 DURANGO DOES NOT START. IT PRESENTS SIMILAR TO HOW A CAR WOULD IN THE PAST WHEN THE FUEL PUMP WOULD FAIL. THE DEALER DID A "DIAGNOSTIC" AND INITIALLY SAID IT WAS OK AND IT STARTED RIGHT AWAY. FIRST STOP ON THE WAY HOME AT THE STORE, IT WOULDN'T START AGAIN. WHEN WE DID GET IT STARTED, IT HAS NOW BEEN SITTING IN OUR DRIVE FOR A MONTH WAITING FOR A PART THE DEALER IDENTIFIED AS THE TIPM, TOTAL INTEGRATED POWER MODULE. THEY SAID IT WAS 1100 PARTS BACKORDERED, AND GAVE A STORY ABOUT HOW THE PART IS SPECIFIC FOR THE VEHICLE AND HOW THE PART PRODUCTION WERE AFFECTED BY THE RECESSION ETC. THE VEHICLE IS ALMOST DONE WITH IT'S THIRD YEAR PRODUCTION, MOVING TO 4TH YEAR NOW, AND THEY CLAIM THEY HAVE NO PART. WE HAVE NOW BEEN TOLD OCTOBER 22 THEY MAY HAVE THE PART, AFTER BEING TOLD IT WOULD BE "NO LATER THAT 9/23/13". THE DEALERSHIP (AND ANOTHER LOCAL ONE) HAVE BEEN LOOKING FOR RESOLUTION, AND DESPITE HAVING A CASE MANAGER AT DODGE, STILL GETTING RUN AROUND. WE HAVE HEARD THIS IS FAIRLY COMMON FOR THIS TO OCCUR BETWEEN 35000 AND 75000 MILES ON THIS VEHICLE, AND IT MANIFEST AS VARIOUS ELECTRONIC ISSUES FROM STARTING, TO VARIOUS SIGNAL AND WIPER MALFUNCTIONS ETC, ANYTHING ELECTRICAL.
Electrical system, Sep 20, 2013
THE TOTAL INTEGRATED POWER MODULE (TIPM) ON MY 2011 DODGE DURANGO CITADEL HAS ALSO GONE OUT AS OTHER HAVE POSTED. I TOOK MY CAR TO THE DEALERSHIP FOR AN OIL CHANGE AND EXPLAINED TO THEM THAT THE LAST 2 DAYS I HAVE HAD PROBLEMS STARTING THE VEHICLE. AFTER 65 MINUTES THEY SAID THEY HAD TO REPROGRAM THE COMPUTER AND MY VEHICLE WAS GOOD TO GO. THE NEXT MORNING THE VEHICLE HAD NO POWER AT ALL. THE BATTERY WAS GOOD BUT NO ELECTRICAL ITEMS WORKED. I CALLED THE DEALERSHIP WHICH TOWED THE VEHICLE IN AFTER 8 HOURS THEY CLAIMED IT WAS NOW THE TOTAL INTERGRATED POWER MODULE THAT WENT OUT. THEY SAID THE COST FOR THE PART AND LABOR WILL BE ABOUT $1,185. BUT THE PART IS BACK-ORDERED. THEY CLAIM THERE ARE CURRENTLY 2085 VEHICLES WAITING FOR THIS PART AND THAT IT COULD BE 1-5 MONTHS TO GET THE PART. *TR
Electrical system, Fuel/propulsion system, Sep 19, 2013
VEHICLE DIFFICULT TO START UP AND WILL SHUT OFF AT ANY TIME WHILE DRIVING...LUCKILY I COASTED TO SIDE OF ROAD WITHOUT LOSING CONTROL. *TR
Electrical system, Sep 19, 2013
THE TIPM (TOTAL INTEGRATED POWER MODULE) ON MY 2011 DODGE DURANGO HAS GONE OUT. MY CAR HAS BEEN SITTING AT A DEALERSHIP FOR OVER 2 WEEKS BECAUSE THIS PART IS ON NATIONAL BACKORDER. THE DEALERSHIP HAS NO IDEA WHEN THEY CAN GET ONE (THEY SAID IT COULD BE WEEKS). WHEN I DROPPED MY DURANGO OFF, THERE WERE 3 OTHER VEHICLES THERE WITH THE SAME PROBLEM AS MINE. AS OF YESTERDAY, I AM 2ND IN LINE FOR THE PART AT THE DEALERSHIP, BUT WHO KNOWS WHAT "NUMBER" I AM NATIONALLY!! FROM WHAT I'M READING, CHRYSLER HAS A MAJOR NATIONWIDE ISSUE WITH THIS PART, BUT THEY ARE NOT WILLING TO DO A RECALL. I SPOKE WITH THE DEALERSHIP THAT HAS MY CAR ABOUT GETTING A LOANER, BUT THEY INSTRUCTED ME TO CALL CUSTOMER CARE AT CHRYSLER CORP. I HAVE BEEN TRYING TO TALK TO A CASE MANAGER FOR A WEEK NOW. I HAVE CALLED EVERYDAY, AND EVERY TIME THEY TELL ME THAT THEY WILL HAVE SOMEONE CALL ME WITHIN THE DAY. I CALLED THIS MORNING, AND WAS TOLD THAT MY CASE WAS ASSIGNED A CASE NUMBER JUST TODAY (AFTER A WHOLE WEEK), AND THAT HE WOULD CALL ME IN A DAY OR 2. I ASKED TO SPEAK TO A SUPERVISOR, AND WAS TOLD THAT THERE WASN'T ONE AVAILABLE. I HAVE SPENT OVER $300 DOLLARS ON A RENT CAR, AND IT LOOKS LIKE I'LL BE SPENDING MUCH MORE. I JUST WANT THEM TO TAKE RESPONSIBILITY FOR THEIR PROBLEM AND REIMBURSE ME/PAY FOR NEXT WEEK'S RENTAL (AND BEYOND THAT). IT SEEMS THAT CHRYSLER IS NOT CONCERNED AT ALL, AND CONTINUE TO DISMISS MY CONCERNS. IT'S VERY FRUSTRATING THAT I'M HAVING THIS KIND OF PROBLEM WITH A VEHICLE THAT ONLY HAS A 37,800 MILES ON IT AND IS ONLY TWO YEARS OLD. MY HUSBAND AND I HAVE ALWAYS OWNED CHRYSLER PRODUCTS, BUT THIS WILL DEFINITELY BE THE LAST. WE ARE PLANNING ON GOING TO THE DEALERSHIP THIS WEEKEND, AND TRADING IT IN "AS IS" FOR SOMETHING ON THEIR PREOWNED LOT...SOMETHING THAT IS NOT CHRYSLER!! (CHRYSLER DID AGREE TO PAY FOR THE PART, SO THE DEALERSHIP WILL NOT BE OUT ANY MONEY IF WE TRADE IT IN.) *TR
Electrical system, Sep 18, 2013
MY PROBLEMS STARTED ONLY A FEW WEEKS AFTER PURCHASING THE VEHICLE. I WOULD BE INSIDE THE CAR, BUT THE CAR WOULD SAY KEY NOT FOUND. AFTER MOVING AROUND IN THE CAR A BIT, FINALLY, IT WOULD FIND THE KEY AND START. ALSO, I CAN ONLY BE 10 TO 15 FEET AWAY FROM THE CAR TO ARM IT. ANY FURTHER, AND I CAN'T ARM, DISARM OR REMOTE START THE CAR. DOESN'T MAKE SENSE TO HAVE A REMOTE START OPTION ON THE REMOTE BUT HAVE IT ONLY WORK FROM 10 TO 15 FEET AWAY. TRANSMISSION ISSUES HAVE ALSO OCCURRED WITH THE VEHICLE. SOMETIMES, 1ST GEAR WILL GO ALL THE WAY TO 6000 RPM'S BEFORE GOING INTO 2ND GEAR. ALSO WHILE DRIVING, THE GEARS WILL SURGE/SKIP AND THEN I'LL HEAR A LARGE KNOCKING NOISE BEFORE IT KICKS INTO GEAR. MORE RECENTLY, THE CAR JUST WONT START. I'VE BEEN TOLD THAT IT IS THE TIPM AND THE PART IS ON BACK ORDER. VERY UPSET. EXPENSIVE CAR, ONLY 2 YEARS OLD, AND HAVING ALL THESE PROBLEMS. IT IS NOT RIGHT, AND CHRYSLER SHOULD RECALL THESE VEHICLES. I'M IN A RENTAL NOW, BUT I WANT MY CAR BACK, FIXED COMPLETELY. TOO MUCH TO ASK?? I DON'T THINK SO. CORPORATIONS TAKING ADVANTAGE. ABSOLUTELY. HOPE EVERYTHING WORKS OUT FOR ME AND EVERYONE ELSE. *JB
Fuel/propulsion system, Sep 16, 2013
MY EXPRESS DODGE DURANGO (PURCHASED IN FEBRUARY 2011 WITH 4 MILES ON IT) BEGAN EXPERIENCING PROBLEM STARTING ABOUT 4 WEEKS AGO AUGUST 2013. IT STARTED TAKING MULTIPLE ATTEMPTS TO ACTUALLY GET THE ENGINE TO CATCH. THEN LAST SATURDAY, I WENT TO TURN THE CAR ON AND IT WOULD NOT START AT ALL. I HAD TO HAVE THE VEHICLE TOWED TO A DODGE DEALERSHIP IN AUBURN, WA. I JUST RECEIVED A REPORT THAT PROBLEM IS DUE TO A BROKEN FUEL PUMP. HOWEVER,AFTER READING ALL THE COMPLAINTS ON THE VEHICLE THIS PROBABLY SOUNDS VERY SIMILAR TO THE OTHER OWNERS OF THIS VEHICLE. THE FUEL PUMP IS ON BACK ORDER FOR 2 WEEKS! *TR
Electrical system, Sep 15, 2013
I HAVE A 2011 DODGE DURANGO ONLY HAD IT FOR TWO YEARS BOUGHT IT BRAND NEW. STARTED HAVING TROUBLE WITH IT NOT STARTING. I WOULD PUSH THE BUTTON AND SOME TIMES IT WOULD START THEN IT WOULD DIE, SO I TOOK IT TO CHRYSLER TOLD THEM WHAT IT WAS DOING, SO THEY CHECKED IT OUT THE FIRST TIME SAYING THAT THE SOFTWARE NEEDS TO BE UPDATED, SO UPDATED AND SAID IT WAS FIXED TOOK IT HOME AND IN A COUPLE OF DAYS IT STARTED DOING THE SAME THING AGAIN TOOK IT BACK, SAID THAT THEY HAD TO TOO PUT NEW HEADS ON IT. SO THEY KEPT IT FOR A MONTH CALLED AND KEPT TELLING ME DEFERENT STORIES THAT THEY PUT STUFF ON IT AND STILL NOT WORKING, THEN GOING ON THREE MONTHS SAYING THEY WERE WAITING ON A PART CALLED TIPM AND IT IS BACK ORDERED. AND THAT IT WOULD BE OCTOBER 2013 BEFORE THEY GET IT.GOT MAD TOLD THEM TO PUT ME IN ANOTHER VEHICLE WENT UP THERE . ALL THE SUDDEN SAID ARE CAR WAS FIXED . BROUGHT IT HOME AND THE NEXT DAY IT DIED ON THE RAILROAD TRACK AND GAS POURING OUT OF IT. ONE SPARK WE WOULD HAD BURNED UP AND GET HIT BY THE TRAIN. AS I SPEAK THEY STILL HAVE ARE CAR TELLING US THAT THE MECHANIC DIDN'T TIGHTEN UP THE SCREWS. THIS IS CRAZY AND SOMETHING NEEDS TO BE DONE .DON'T SEE HOW THEY GOT THE PART SO QUICK AFTER TELLING ME THAT IT WOULDN'T BE THERE UNTIL OCTOBER 2013. AND THEY HAVE ARE CAR GOING ON THREE MONTHS WHY DO THEY STILL HAVE IT, IF THE PART WAS PUT ON AND FIXED. *TR
Electrical system, Engine, Sep 15, 2013
PURCHASED BRAND NEW. FIRST INCIDENT IN MAY WE USED THE KEY FOB TO START THE VEHICLE AND THE VEHICLE RAN FOR 5 MINUTES THEN SHUT DOWN. THE ENGINE COMPLETELY SHUT DOWN AND WE WERE NOT ABLE TO START THE VEHICLE USING THE MANUAL KEY OR KEY FOB-VEHICLE HAVING IT TOWED. UNKNOWN CAUSE! IN JUNE, THE VEHICLE WAS STARTED WITH THE KEY FOB AND PLACED MY TWIN 3 YR OLDS IN THE CAR. THE KEY FOB WAS PLACED ON THE PASSENGER SEAT IN THE VEHICLE. ALL DOORS WERE SHUT WHEN I WAS WALKED TO THE PASSENGER SIDE WHEN SUDDENLY THE DOORS LOCKED AND THE VEHICLE SHUT OFF AFTER 10 MINUTES, 122 DEGREES OUTSIDE. THERE WAS NO REASON FOR THE DOORS TO ALL LOCK. MASSIVE MALFUNCTION. I HAD TO CALL THE 911 AND HAVE THE FIRE DEPARTMENT RESCUE MY CHILDREN OUT OF THE VEHICLE! INCIDENT UNKNOWN NEXT, FOR THE LAST 2 MONTHS WE ARE HAVING ISSUES GETTING THE CAR TO START WITH THE PUSH BUTTON, KEY FOB AND MANUAL START. WE REPLACED THE BATTERY. NO FIX. DEALERSHIP DETERMINE THERE IS NOT A FIX AS OF THIS POINT AND HANDED US THE KEYS AND TOLD US WE WOULD HAVE TO WAIT UNTIL THERE IS A FIX. THEY STATED THEY WILL CALL WHEN THEY DETERMINED WHY SO MANY VEHICLES HAVE THIS SAME ISSUE. ELECTRICAL PROBLEM? AFTER, STILL PROBLEMS FOR 2M THE PUSH START AND KEY FOB START HAS GOTTEN WORSE. IT TAKES 8-15 TRIES TO GET THE VEHICLE STARTED! PROBLEM UNRESOLVED! NEXT THIS PAST WEEK HAVING SAME STARTING ISSUES, THE CARS HAS A "FAN SOUND" AFTER THE VEHICLE IS TURNED OFF. IT RUNS DOWN THE BATTERY AND BATTERY DIES EVERY DAY. NOW, ITS BACK INTO THE DEALERSHIP AGAIN! THE CAR DOES NOT START FOR THEM TO [XXX] LOOK AT IT! END RESULT! THEY THINK ITS AN ELECTRICAL ISSUE, THEY THINK THEY MIGHT BE ABLE TO FIX THE STARTING ISSUE AFTER THE "PART" COMES IN AND COULD TAKE MONTHS, KNOWING 1500 PLUS OTHER VEHICLES NEED THIS SAME "PART" THEY NOW, OFFERED US A RENTAL CAR THAT DOESN'T FIT OUR FAMILY OF 5! PROBLEM WILL NEVER BE RESOLVED! *TR
Electrical system, Sep 13, 2013
ON 08/31/2013 I WAS LEAVING THE GROCERY STORE AND MY CAR WHICH HAS PUSH BUTTON START KEPT TRYING TO START BUT WOULDN'T CATCH. I TURNED THE CAR OFF AND SAT A FEW MIN THEN WAS ABLE TO GET THE VEHICLE STARTED I STOPPED AT WALGREENS AND THE VEHICLE DID THE SAME THING BUT THIS TIME I HAD TO PULL THE PUSH START BUTTON OFF TO GET IT TO STOP TRYING TO START ITSELF AND MANUALLY SHUT IT OFF. AFTER ABOUT 30 MIN OF SITTING WITH MY GROCERIES AND MY DAUGHTER IN MY HOT CAR ON MY BIRTHDAY OF ALL DAYS I WAS ABLE TO GET IT STARTED MOVING AND IT DIED IN THE MIDDLE OF TRAFFIC LEAVING THE PARKING LOT. I WAS PANICKING CAN YOU IMAGINE IF I WAS ON A HIGHWAY??? I WAS EVENTUALLY ABLE TO GET ASSISTANCE TO GET INTO A PARKING SPACE AND OUT OF THE TRAFFIC AREA. I HAD A TOW TRUCK TOW MY VEHICLE TO THE DEALERSHIP SINCE WHEN WE COULD GET IT TO START IT WOULD START AND DIE IMMEDIATELY. I PURCHASED THE EXTENDED WARRANTY THANKFULLY SINCE I JUST BOUGHT THE VEHICLE USED FROM THE DEALERSHIP IN DECEMBER OF 2012 IT HAS BEEN ONLY 8 MONTHS AND I HAVE HAD SEVERAL PROBLEMS. I WAS GIVEN A COURTESY CAR HOWEVER WHEN I GOT A CALL THE FOLLOWING WEEK CONCERNING MY VEHICLE THEY SAID IT WAS THE ( TOTALLY INTEGRATED POWER MODULE ) THIS IS COVERED UNDER MY WARRANTY IF I PAY THE DEDUCTIBLE AND THAT RIGHT NOW I WOULD BE LUCKY TO SEE MY VEHICLE IN A MONTH SINCE THERE ARE MORE THAN 1840 ON BACK ORDER!!!!! I IMMEDIATELY SAID THEN THIS SHOULD BE A RECALL THIS IS A VERY DANGEROUS PART SINCE YOUR VEHICLE CAN DIE EVEN IN MOTION. I CAME UPON THIS WEBSITE AND NOW I KNOW IM NOT ALONE AND THIS SHOULD BE RECALLED. *TR
Engine, Sep 13, 2013
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE PUSH-TO-START BUTTON FAILED TO ENGAGE UNTIL AFTER NUMEROUS ATTEMPTS WERE MADE. THE FAILURE WAS A CONSTANT OCCURRENCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FUEL PUMP WAS REPLACED. THE FAILURE PERSISTED AFTER THE REPAIR WAS PERFORMED. MOST RECENTLY, THE DEALER DIAGNOSED THE VEHICLE AND INFORMED THE CONTACT THAT THE ENGINE TIPPING WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNAVAILABLE.
Power train, Sep 12, 2013
WE BEGAN HAVING PROBLEMS WITH STARTING THE CAR ON 7/30/2013. IN TRYING TO START IT, IT SIMPLY WOULDN'T GO. AFTER MANY ATTEMPTS THE CAR WOULD FINALLY START. WE BROUGHT OUR 2011 DODGE DURANGO TO THE DEALERSHIP WHERE THEY IDENTIFIED THE PROBLEM AS A FAULTY TIPM (TOTALLY INTEGRATED POWER MODULE) THAT WAS NOT SENDING THE SIGNAL CORRECTLY TO FUEL PUMP. NOW FORWARD 6+ WEEKS AND OUR CAR IS STILL AT THE DEALERSHIP. APPARENTLY THE TIPM CHIP IS ON INDEFINITE BACK ORDER. BEING TOLD THAT BECAUSE WE'RE AT 37,104 MILES, THERE'S NOTHING CORPORATE CAN DO. SO THE VEHICLE IS STILL SITTING THERE AND THERE IS NO ETA ON WHEN WE'LL GET IT BACK.. TRIED TO BE PATIENT AND SUGGESTED A FREE RENTAL BUT WAS SHUT DOWN BY CORPORATE. AT MY WITS END.. THIS IS ABSOLUTELY RIDICULOUS THAT A PART LIKE THIS WOULD GO OUT ON A TWO YEAR OLD VEHICLE AND THERE NOT BE A REPLACEMENT PART READILY AVAILABLE. OBVIOUSLY WITH THE "EXTREME" BACK ORDER TIME THIS IS A VERY COMMON PROBLEM. I BELIEVE A RECALL IS DEFINITELY IN ORDER FROM CHRYSLER CORPORATION. *TR
Electrical system, Fuel/propulsion system, Sep 10, 2013
WE STARTED HAVING ISSUES WITH THE CAR WANTING TO START OR START FOR A FEW SECONDS AND SLOWLY DIE UNTIL WE HEAR A KNOCKING SOUND. AFTER QUITE A FEW ATTEMPTS THE CAR WOULD FINALLY START. 2011 DODGE DURANGO, WAS THEN TAKEN TO THE DEALERSHIP WHERE IT WAS IDENTIFIED AS A FAULTY TIPM (TOTALLY INTEGRATED POWER MODULE) THAT WAS NOT SENDING SIGNAL CORRECTLY TO FUEL PUMP. DEALERSHIP MADE US PAY $900 PLUS FOR THE PART AND LET US DRIVE IT OFF THE LOT. ISSUE STILL OCCURRED FOR A LITTLE OVER A WEEK BEFORE THE VEHICLE COMPLETELY SHUT OFF WHILE GOING 60 MPH DOWN THE ROAD. LUCKILY WE WERE ABLE TO GET THE VEHICLE TO THE SHOULDER BEFORE BEING IN AN ACCIDENT. THE VEHICLE STARTED BACK UP AND CONTINUED TO BEHAVE THE SAME UNTIL ONE DAY THE VEHICLE WOULD NOT START ANY MORE AT ALL. NOW WHAT HAPPEN WAS THE TIPM WAS CAUSING THE FUEL PUMP TO STAY ON ALL THE TIME AND THUS DRAINED THE BATTERY, AND NOW THE VEHICLE WILL NOT START AT ALL. THE VEHICLE IS JUST OVER TWO YEARS OLD. TODAY WE CONTACTED THE CORPORATE OFFICE AND WERE TOLD, THEY WERE NOT EVEN SUPPOSE TO LET US DRIVE THE VEHICLE OFF THE LOT WITH THE TIPM BEING BAD. WE HAVE WAITED OVER 10 WEEKS FOR A REPLACEMENT PART AFTER THEY HAVE ALREADY TAKEN THE MONEY AND WERE TOLD TODAY BY CORPORATE THAT OVER +1000 OF THE TIPMS ARE ON BACK ORDER WITH NO EXPECTED DATE OF DELIVERY. THIS IS ABSOLUTELY RIDICULOUS THAT A PART LIKE THIS WOULD GO OUT ON A TWO YEAR OLD VEHICLE. THIS DEFINITELY NEEDS TO BE MADE A MANDATORY RECALL AND REIMBURSEMENT BY THE CHRYSLER CORPORATION. *TR
Other or unspecified, Sep 6, 2013
MY SUV STALLED ON ME WHILE I WAS DRIVING. I KEPT DRIVING IT FOR 2 DAYS. THE STALLING CONTINUED DAILY AND IT TOOK A FEW ATTEMPTS BEFORE THE CAR WOULD START. ONE NIGHT WHEN I GOT HOME AND PARKED, IT SOUNDED LIKE I HAD A FLAT TIRE. HOWEVER, THE SOUND OF AIR BEING RELEASED WASN'T ANY OF MY TIRES. THE SOUND WAS COMING FROM UNDER NEATH THE CAR LIKE WHERE THE FUEL PUMP IS LOCATED. I TOOK IT TO THE DEALER SHIP AND THEY TOLD ME THAT IT WAS THE BATTERY. I PURCHASED A NEW BATTEREY AND TESTED IT OUT OVER THE WEEKEND. I CONTINUED TO HAVE THE SAME PROBLEMS AND MY CAR STARTED MAKING A HUMING SOUND WHEN ON AND AS I WOULD DRIVE IT. THE DAY THAT I WAS DRIVING IT BACK TO THE DEALERSHIP A BUNCH OF SMOKE WAS COMING IN FROM THE AC VENTS WITH SMALL PARTICALS. I HAD TO TURN OFF MY AC. MY CAR HAS BEEN IN THE DEALERSHIP FOR A LITTLE OVER A WEEK NOW AND SO FAR THEY FOUND THAT THE ALTERNATOR ISN'T WORKING.
Fuel system, Gasoline, Electrical system, Engine, Sep 5, 2013
ENGINE WOULD NOT START WITH MULTIPLE IGNITION ATTEMPTS. ENGINE WOULD SPORADICALLY START AND BEGIN TO IDLE, WITHIN SECONDS IDLE RPM WOULD PROGRESSIVELY DECREASE INCITING KNOCKING NOISES AND SEVERE SHAKING, ULTIMATELY CAUSING ENGINE TO SHUTOFF. CALLED LOCAL DEALERSHIP TO DISCUSS PROBLEM WITH SERVICE DEPARTMENT WHICH INSTRUCTED THE REMOVAL OF THE PUSH/START BUTTON FROM THE INSTRUMENT PANEL AND TO UTILIZE THE KEY FOB FOR IGNITION; CITING POSSIBLE PUSH/START BUTTON MALFUNCTION. THIS IGNITION METHOD RESOLVED PROBLEM FOR INITIAL INCIDENT. THE NEXT DAY, SAME ENGINE IGNITION MALFUNCTION MANIFEST. AFTER MULTIPLE IGNITION ATTEMPTS VEHICLE STARTED AND WAS TAKEN TO DEALERSHIP FOR COMPUTER DIAGNOSTICS. SERVICE TECHNICIAN REPORTED TIPM MALFUNCTION WITH FUEL PUMP OR FUEL PUMP RELAY. SERVICE TECHNICIAN ALSO STATED THE TIPM WAS ON INTERNATIONAL BACKORDER WITH NO KNOWN AVAILABILITY DATE. SERVICE TECHNICIAN ALSO STATED THE DEALERSHIP HAD ALREADY CONDUCTED 9 TIPM REPLACEMENTS AND HAD 4 VEHICLES ON THE LOT CURRENTLY AWAITING REPLACEMENT PARTS. DUE TO LACK OF REPLACEMENT TIPM, VEHICLE IS STILL PRESENTING IGNITION MALFUNCTION AND IS HIGHLY UNRELIABLE IN ITS CURRENT STATE. *JB
Fuel system, Gasoline, Power train, Electrical system, Sep 5, 2013
MY 2011 DODGE DURANGO STALLED ONE DAY AT WORK WHEN I TRIED TO CRANK IT. IT TOOK 3 TIMES TO START THE ENGINE AND FINALLY IT CRANKED. LATER THAT WEEK WHILE DRIVING I NOTICE THE AIRBAG WARNING LIGHT CAME ON AND THEN WENT OFF MULTIPLE TIMES; IT CONTINUOUSLY DID THAT UNTIL ONE DAY IT STAYED ON AND NEVER WENT OFF. I TOOK IT TO GET IT CHECK AND NO CODES SHOWED. THEY STATED NOTHING WAS WRONG WITH IT. SO I KEPT DRIVING UNTIL I NOTICED A HUMMING NOISE COMING FROM UNDERNEATH THE REAR OF THE VEHICLE AND IT CONTINUOUSLY STALLED OR DIDN'T CRANK AND THAT'S WHEN I HAD TO HAVE MY HUSBAND JUMP IT OFF. THIS CONTINUED FOR A COUPLE OF WEEKS. I TOOK IT TO THE DEALERSHIP IN WHICH THE TOLD ME THE PCM MODULE WAS BAD BUT WHEN THEY TRIED TO PROGRAM IT, IT SHOWED THAT THE BATTERY WAS BAD SO I PURCHASED A NEW BATTERY. ONCE THEY COMPLETED IT THEY STATED THAT THEY STARTED THE DURANGO AND IT STARTED WITHOUT ANY ISSUE BUT WHEN MY HUSBAND AND I WENT TO PICK IT UP, IT STALLED AGAIN AND IT TOOK ABOUT 10 MINUTES TO GET IT STARTED. I DROVE IT FOR A FEW DAYS UNTIL ONE DAY I WENT TO THE STORE AND WHEN I CAME OUT OF THE STORE IT WOULD NOT START AT ALL SO I HAD TO GET IT TOWED TO THE DEALERSHIP, IT SAT THERE FOR ABOUT A WEEK UNTIL THEY FINALLY DIAGNOSED IT AS HAVING A BAD TIPM MODULE (TOTALLY INTEGRATED POWER MODULE).THE SERVICE REP AT THE DEALERSHIP STATED THAT THE TIPM MODULE IS ON BACKORDER (1352 AHEAD OF ME TO BE EXACT). THERE ARE LOTS OF REPORTS ON THE INTERNET ABOUT CHRYSLER VEHICLES HAVING A BAD TIPM. I THINK THERE SHOULD BE A RECALL ON IT. I PRESENTED MY CONCERNS TO CHRYSLER\DODGE ABOUT THIS AND THE ONLY THING I GOT WAS AN APOLOGY. PLEASE, PLEASE INVESTIGATE. DODGE IS USING A BAD PRODUCT AND DON'T WANT TO OWN UP TO IT AND THE CUSTOMERS ARE THE ONES THAT HAVE TO PAY FOR IT. *JB
Engine, Sep 5, 2013
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED ON SEVERAL OCCASIONS WHILE ATTEMPTING TO START THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE TPIM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Electrical system, Sep 2, 2013
THE TIPM IN OUR VEHICLE HAS WENT BAD. THIS PART IS ON BACKORDER AND NO ONE AT DODGE CAN TELL US WHEN IT WILL BE AVAILABLE. I HAVE CALLED DODGE'S CUSTOMER CARE LINE BUT NO ONE WILL CALL ME BACK. WE HAVE BEEN WITHOUT OUR SUV FOR ALMOST SIX WEEKS. THIS SHOULD BE A NATIONWIDE RECALL. THE PEOPLE AT TOMBALL DODGE HAVE BEEN VERY HELPFUL, BUT CAN'T DO ANYTHING UNTIL THEY RECEIVE THE PART. I'VE LOOKED ONLINE AND THIS SEEMS LIKE A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM. THERE ARE FIVE OTHER DODGES AND JEEPS AT THIS DEALER ALONE THAT ARE WAITING ON THE PART. *JS
Electrical system, Aug 29, 2013
AT FIRST FOR WEEKS VEHICLE WOULD NOT TURN OVER TO START AND WHEN IT FINALLY DID START IT WOULD SHUT OFF. IN A FEW INSTANCES THE VEHICLE STOPPED ON ME WHILE AT A STOP LIGHT. BROUGHT TO DEALERSHIP ALMOST DAILY FOR THE NEXT THREE WEEKS, THOUGHT IT WAS AN ISSUE WITH THE REMOTE. REPLACED THE REMOTE AND DID A FLASH UPDATE AND STILL HAD SAME ISSUE. VEHICLE FINALLY STOPPED STARTING ALTOGETHER AND DEALERSHIP WAS ABLE TO DIAGNOSE THE FAILURE OF THE TIPM( TOTALLY INTEGRATED POWER MODULE?). TIPM, IN MY CASE HAS BEEN ON BACKORDER FOR THREE WEEKS, I'M PAYING FOR A NON FUNCTIONAL VEHICLE THAT IS JUST SITTING AT THE DEALERSHIP, MY EXTENDED WARRANTY'S 6 DAY COVERAGE FOR RENTAL VEHICLE HAS BEEN EXCEEDED, AND THE MANUFACTURER IS NOT WILLING TO PROVIDE ANY ASSISTANCE IN THE FORM OF A RENTAL VEHICLE. I'VE TALKED TO DODGE CORPORATE AFTER FURTHER RESEARCH THAT INDICATED THAT THERE WERE LOTS OF PEOPLE WAITING FOR THE SAME PART. THEY STATED THAT THE PART IS EXPECTED TO BE AVAILABLE IN TWO MORE MONTHS!!! I ASKED THEM AT WHAT POINT DOES THIS BECOME A RECALL ISSUE AND WHY IS DODGE NOT NOT WILLING TO HELP THEIR CUSTOMERS THAT ARE OUT OF A VEHICLE BECAUSE OF AN ISSUE THAT THEY ARE AWARE OF AND HAVE NO SOLUTION FOR. I HAVE HAD MY VEHICLE FOR ONLY 9 MONTHS AND IT IS JUST OUT OF MANUFACTURERS WARRANTY AT A LITTLE OVER 38,000 MILES. I AM TRULY NOT A COMPLAINING PERSON, I JUST WANT A RESOLUTION SO THAT SOMEONE ELSE DOES NOT GO THROUGH THE SAME ISSUES THAT I AND MANY OTHERS HAVE. I JUST WANT MY VEHICLE REPAIRED AND IT JUST SEEMS LIKE THIS SORT OF THING SHOULD NOT HAPPEN TO CONSUMERS.
Fuel/propulsion system, Aug 29, 2013
MY VEHICLE WOULD NOT START AFTER MULTIPLE ATTEMPTS. DODGE DEALERSHIP DIAGNOSED THE PROBLEM AT THE TIPM. THERE ARE OVER 800 TIPMS ON BACK ORDER TO DATE WITH AN ESTIMATED 4-6 WEEKS ON EXPECTED DELIVERY. THE DODGE TALK FORUM HAS OVER 900 BLOGS WITH OTHER DODGE VEHICLE OWNERS HAVING SIMILAR ISSUES WITH THE TIPM. THE TIPM ON MY CAR IS CAUSING THE FUEL SYSTEM TO MALFUNCTION BUT SINCE THE TIPM IS THE FUSE BOX IT CONTROLS MULTIPLE COMPONENTS ON THE VEHICLE. OTHER DODGE OWNERS HAVE HAD PROBLEMS WITH HEADLIGHTS, ELECTRIC WINDOWS, BATTERIES, AND THE LIST GOES ON. DODGE CUSTOMER SERVICE IS ONLY WILLING TO OFFER ASSISTANCE IF THE PART IS ORDERED THROUGH THE DEALERSHIP AND THEN THE ASSISTANCE IS LIMITED TO EXPEDITING THE PART ORDER. AT THE VERY LEAST DODGE SHOULD OFFER EXTENDED WARRANTY ON THE PART ITSELF WHICH COSTS $800 ALONE AND WITH INSTALLATION AT THE DEALERSHIP RUNS OVER $1300.