2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
800 reports, newest first.
Electrical system, Dec 9, 2013
THE VEHICLE WOULD NOT START. THE ENGINE WOULD TURN OVER BUT THERE WAS EITHER NO FUEL OR IGNITION SPARK. CONTINUED TO TRY TO START THE VEHICLE BUT REFUSED TO START. AFTER ABOUT 6 - 8 MINUTES OF TRYING, IT STARTED. THE VEHICLE STARTED EVERY TIME AFTER THAT BUT THE NEXT MORNING IT REFUSED TO START. AGAIN AFTER 6 - 8 MINUTES OF TRYING, IT STARTED AND STARTED EACH TIME FOR THE REST OF THE DAY. THIS REPEATED ITSELF EACH DAY. THE DEALER DIAGNOSED IT AS THE "TOTALLY INTEGRATED CONTROL MODULE" FAILED. *TR
Electrical system, Fuel/propulsion system, Dec 6, 2013
VEHICLE HAVING ISSUES CRANKING, TAKES AWHILE TO GET IT STARTED, STALLS OUT WHILE DRIVING. *TR
Electrical system, Dec 6, 2013
ABOUT 2 MONTHS AGO (AT AROUND 50000 MILES), I STARTED EXPERIENCING PROBLEMS WITH STARTING THE VEHICLE. IF I USED THE PUSH BUTTON, IT WOULD JUST KEEP TRYING TO TURN OVER BUT WOULDN'T START. I REMOVED THE BUTTON, THINKING THAT MAY HAVE SOMETHING TO DO WITH IT BUT IT DIDN'T HELP THE PROBLEM HAS CONTINUED TO GET WORSE, AND TODAY, IT TOOK APPROXIMATELY 20 TRIES TURNING THE KEY TO FINALLY GET IT TO START. FOR A FEW DAYS I WAS ABLE TO START IT BY REMOTELY STARTING IT, BUT NOW THAT DOESN'T WORK EITHER. ABOUT TWO WEEKS AGO, I DID TAKE IT TO THE DODGE/CHRYSLER/JEEP DEALER WHERE IT WAS PURCHASED AND WHO HAS PERFORMED ALL MAINTENANCE ON THE CAR SINCE ITS PURCHASE. THEY COULD NOT GET IT TO "ACT UP" BUT GUESSED THAT IT IS THE TIPM AND QUOTED ME $1,067 TO REPAIR/REPLACE. I WAS TOLD THE PART ITSELF WAS $800. I WAS ALSO TOLD THAT CHRYSLER WAS WORKING ON SOME SORT OF BY-PASS THAT SHOULD BE AVAILABLE IN MARCH 2014, AND WILL BE MUCH CHEAPER. BASED ON THE FACT THAT EVERY DAY STARTING GETS MORE PROBLEMATIC, THERE IS NO WAY I CAN WAIT UNTIL MARCH TO REPAIR THE VEHICLE. EVERY DAY I WONDER IF THIS IS THE DAY IT WON'T START AT ALL. ON THE OTHER HAND, FROM WHAT I'M READING ONLINE, IT APPEARS I PROBABLY CAN'T GET THE PART ANYWAY, BECAUSE THERE ARE APPARENTLY SO MANY ORDERS FOR THIS PART, THAT IT IS ON BACK ORDER AND PEOPLE ARE WAITING MONTHS TO GET THE PART. I LIVE RURALLY AND HAVE TO HAVE A RELIABLE VEHICLE. I HAD A 2000 DURANGO THAT NEVER HAD ANY PROBLEMS LIKE THIS AND WAS THE MAIN REASON I BOUGHT THIS ONE. "BOUGHT" - MEANING I STILL HAVE OVER 3 YEARS OF PAYMENTS LEFT, AND AM FACING MAJOR REPAIR BILLS AS WELL, WHICH I CAN'T AFFORD. DISAPPOINTED IS A VERY POLITE WORD FOR HOW I'M FEELING RIGHT NOW. *TR THE CONSUMER REFERENCED RECALL # 14V530000. SHE IS SEEKING REIMBURSEMENT FOR THE REPLACEMENT OF THE TIPM. UPDATED 02/04/15
Electrical system, Dec 4, 2013
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE TOTAL INTEGRATED POWER MODULE HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.
Electrical system, Engine, Fuel/propulsion system, Dec 1, 2013
THE PAST 2 MONTHS, MY VEHICLE HAS BEEN GIVEN ME PROBLEMS STARTING ENGINE- I TURN KEY TO START AND IT JUST CRANKS! IN OCTOBER, I BROUGHT TO DODGE DEALERSHIP AND THEY TOLD ME IT NEEDED A "SOFTWARE UPDATE"- THAT DIDN'T DO ANYTHING. IT RANDOMLY STARTS WHEN IT WANTS! THEN THE PAST WEEK IT GOT REALLY BAD- NOT STARTING AT ALL! BLACK FRIDAY LEFT TO SHOP EARLY IN MORNING- WOULDN'T START, SO TOOK HUSBAND'S TRUCK- GOT BACK AT NOON- TRIED AGAIN CAR STARTED- SO ME AND MY LITTLE GIRL WENT INTO TOWN- STOP AT TRAFFIC RED LIGHT- THEN LIGHT TURNED GREEN- PRESSED GAS TO GO AND NOTHING HAPPENED!!!! MY CAR RANDOMLY JUST TURNED OFF AT LIGHT! AS CARS HONKED FOR ME TO GO I HURRIED AND PUT CAR IN PARK AND PRAYED FOR IT TO CRANK- IT DID- AND DROVE STRAIGHT TO DEALERSHIP- AGAIN THEY SAID IT WAS AN SOFTWARE UPDATE! WELL ITS SUNDAY AND MY VEHICLE IS AT MY MOM'S BECAUSE IT WON'T START AT ALL! I'M READING A LOT OF COMPLAINTS OF TICM- THAT IS BACKORDERED- I WILL CALL DEALER TOMORROW - I REALLY LOVE MY DURANGO AND HOPE IT CAN BE FIXED. *TR
Fuel/propulsion system, Nov 27, 2013
I AM HAVING PROBLEMS WITH THE 2011 CAR STARTING UP. I TRIED TO START IT AT LEAST 5 TIMES BEFORE STARTING. THEN EVENTUALLY, IT WOULD NOT START AT ALL. I WENT TO THE DEALERSHIP AND THEY COULD NOT FIND PROBLEM AFTER COMPLETING A DIAGNOSTIC. LETTER THEY TOLD ME I WOULD HAVE TO PAY 100 DOLLARS PER HOUR IN ORDER FOR THEM TO LOOK AT THE FUEL PUMP. IF THAT WAS NOT THE PROBLEM, I WOULD STILL HAVE TO PAY FOR IT. I TOOK IT TO ANOTHER MECHANIC. THEY TOLD ME IT WAS THE FUEL BOX OF THE INTEGRATED POWER CONTROL MODULE. I HAVE NOT HAD MY CAR LONG, AND I READY TO SELL IT. NO MORE DODGES FOR ME. *TR
Electrical system, Nov 22, 2013
THE 2011 DURANGO WONT START. A BAD TOTALLY INTEGRATED POWER MODULE. OVER 800 ON BACK ORDERED. SEEMS TO BE A SERIOUS PROBLEM AND SHOULD BE RECALLED AND REPLACED BY CHRYSLER. *TR
Electrical system, Nov 21, 2013
MY VEHICLE (2011 DODGE DURANGO) STARTED TO NOT TURN OVER WHEN GOING TO START. IT ALMOST FELT LIKE THERE WAS NO GAS GETTING TO THROUGH. IT EVENTUALLY STARTED AFTER 3 TRIES. THE NEXT MORNING IT WAS WORSE AND TOOK 5 TRIES FOR IT TO EVENTUALLY START. AFTER TAKING IT TO A DODGE DEALERSHIP THE TOLD ME IT WAS THE FUEL PUMP AND I WOULD NEED TWO NEW PUMPS. I DECIDED TO TAKE THE VEHICLE TO MY LOCAL MECHANIC. HE INFORMED ME IT WAS ACTUALLY THE TOTALLY INTEGRATED POWER MODULE (TIPM). WHEN I WENT BACK TO THE DEALERSHIP TO INFORM THEM THEY MISDIAGNOSED THE PROBLEM AND IT WAS THE TIPM, THEY INFORMED ME THAT THERE WAS A 700+ WAITING LIST TO GET THIS UNIT, WOULD COST $1200 AND IT WOULD LIKELY TAKE 2-3 MONTHS TO GET IT. NO HELP WAS EXTENDED IN THE FORM OF A LOANER CAR OR HELPING PAY FOR A RENTAL. WHEN THIS HAPPENED I ACTUALLY HAD A 2014 DURANGO IN THE PROCESS OF BEING BUILT BUT THEY STILL DID NOT OFFER ANY HELP. I TOLD MY LOCAL MECHANIC ABOUT THE BACK ORDER ON THEN TIPM. HE THEN TOOK THE TIPM OUT AND SENT TO HIS COMPONENT GUY. HE ORDERED SOME PARTS AND SOLDERED THEM ON THE EXISTING TIPM. THIS TOOK A WEEK TO FINISH AND IS WORKING WITHOUT PROBLEM FOR A COST OF $400. WHY DODGE CHOOSES NOT HAVE SOMEBODY REPAIR THE ACTUAL TIPM LEADS ME TO BELIEVE ITS NOT AN HONEST DEALING. *TR
Electrical system, Vehicle speed control, Nov 15, 2013
VEHICLE WOULD HESITATE TO START, AFTER SEVERAL TRIES IT WOULD START. ON 11/11/13 WHEN THE CRUISE CONTROL WAS SET IT ACCELERATED BY ITSELF. I WAS TRYING TO START IT ON 11/12/13 AND 11/13/13, WHEN IT FINALLY STARTED IT ACCELERATED TO 4 1/2 RPM, SO DROVE IT TO THE DEALERSHIP AND I WAS TOLD IT WAS THE TIPM, WHICH ISNT AVAILABLE, BUT THERE ARE PARTS TO CORRECT THE PROBLEM. ONE PART WOULD BE AVAILABLE IN 4 BUSINESS DAYS AND THE WIRING PART WON'T BE AVAILABLE UNTIL 12/24/2013 ESTIMATED. THIS ID SUCH AN INCONVENIENCE! *TR
Electrical system, Nov 14, 2013
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT ALSO STATED THAT THE WIPERS ERRONEOUSLY ACTIVATED, AND THE CLIMATE CONTROLS AND DASHBOARD LIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURES RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Power train, Electrical system, Engine, Nov 14, 2013
INCIDENT DATE START: 11/02/2013. THE VEHICLE WOULD NOT START. THE ENGINE WOULD TURN OVER BUT THERE WAS EITHER NO FUEL OR IGNITION SPARK. CONTINUED TO TRY TO START THE VEHICLE BUT REFUSED TO START. AFTER ABOUT 6 TO 8 MINUTES OF TRYING IT STARTED. THE VEHICLE STARTED EVERY TIME AFTER THAT BUT THE NEXT MORNING IT REFUSED TO START. AGAIN AFTER 6 TO 8 MINUTES OF TRYING, IT STARTED AND STARTED EACH TIME FOR THE REST OF THE DAY. THIS REPEATED ITSELF EACH DAY. THE DEALER DIAGNOSED IT AS THE "TOTALLY INTEGRATED CONTROL MODULE" FAILED. *TR
Electrical system, Nov 13, 2013
HAVING PROBLEMS WITH PUSH START BUTTON AND REMOTE START WITH KEYFOB.....AT TIMES CAR CRANKS BUT IT DOESN'T TURN ON. HAVE TO TRY MANY TIMES BEFORE IT TURNS ON. *TR
Fuel system, Gasoline, Electrical system, Nov 9, 2013
THE VEHICLE FAILED TO START. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SPORADICALLY STALLS WITHOUT WARNING. SUV WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE IS AT DEALERSHIP WITHOUT AN ETA ON REPAIR. PART IS ON BACK ORDER. VEHICLE HAS 36800 MILES. *TR
Electrical system, Oct 28, 2013
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SPORADICALLY STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 55,000.
Electrical system, Oct 27, 2013
THE VEHICLE WILL NOT START SOMETIMES. TOOK VEHICLE IN TO DEALERSHIP, AND IT DID NOT ACT THE WAY IT DID ON ME. SO THEY UPDATED THE SOFTWARE, THE VERY NEXT DAY THE VEHICLE WOULD NOT START REGULARLY. IT WOULD MAKE A NOISE LIKE IT WAS NOT GETTING ENOUGH GAS TO THE STATER. TOOK VEHICLE THE DEALERSHIP, THEN WAS TOLD IT WAS THE TIPM (TOTALLY INTEGRATED POWER MODULE). THIS ITEM IS NOT COVERED UNDER WARRANTY. THIS IS CURRENTLY OUR ONLY MODE OF TRANSPORTATION. IT IS THE FAMILY VEHICLE, USED ALSO FOR WORK. THE DEALERSHIP TOLD US THAT IT WOULD COST AT LEAST $1,000 TO HAVE IT FIXED. HOWEVER, I PURCHASED THIS VEHICLE LEAST YEAR IN OCTOBER, THIS SHOULD NOT BE HAPPENING ON VEHICLE OWNED LESS THEN A YEAR. NOW THE PART FOR THE VEHICLE IS NOT AVAILABLE AND I HAVE A USELESS VEHICLE SITTING IN MY DRIVEWAY AND CAN'T DRIVE OR MOVE IT. THIS SHOULD BE ON RECALL!!!!!! AND CONSUMERS SHOULD BE REIMBURSED FOR THEIR SUFFERING FROM CHRYSLER. I THINK THAT IT IS TIME THAT THE MEDIA BEWARE OF THE RAW DEAL CONSUMERS ARE GETTING FROM CHRYSLER. WHEN MY FIANCE DROVE IT TO WORK IT STALLED ON HER, COMPLETELY SHUT DOWN. SHE COULD HAVE BEEN SERIOUSLY INJURED!!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Oct 25, 2013
ON 10/24/2013 I STARTED THE CAR WITH THE KEY FOB BY THE TIME I REACHED THE VEHICLE IT WAS OFF THIS HAD HAPPENED BEFORE WHEN I HAD LESS THAN 1/4 OF GAS SO I THOUGHT NOTHING OF IT. DROVE TO WORK THE MORNING OF THE 25TH JUST FINE GOT READY TO GO TO LUNCH AND THE POST OFFICE USED THE KEY FOB TO REMOTE START BY THE TIME I GOT TO THE CAR IT WAS OFF WHEN I ATTEMPTED TO START IT WOULD NOT START CONTINUED TO MAKE A SOUND AS IF IT WAS STILL TRYING TO START. I FILLED THE TANK MIND YOU ON MY WAY TO WORK SO I KNEW IT WASN'T THE LACK OF GAS AT THIS POINT. I HAD TO HAVE IT TOWED DURING MY LUNCH BREAK TO THE DEALER WHO CALLED A FEW HOURS LATER TO INFORM ME IT WAS THE TIPM (TOTALLY INTEGRATED POWER MODULE) WHICH WOULD COST $1,230 NOT INCLUDING LABOR. OH THE CATCH IS THE PART IS ON BACK ORDER AND HE WILL NOT KNOW WHEN IT WILL GET HERE UNTIL HE PLACES THE ORDER. I QUESTIONED THE FACT THAT THIS WAS A RARE PART AND IF ANY RECALLS HAD BEEN ISSUED AS MY WARRANTY JUST RAN JUST REACHED 41K WARRANTY EXPIRED AT 35K. HE SAID NOT JUST WITH DURANGO'S BUT ALSO WITH OTHER DODGE MODELS SAID HE WOULDN'T KNOW WHEN PART WOULD ARRIVE UNTIL HE PLACED THE ORDER. WELL I CAN SEE NOW I NEED TO EXPECT THE WORST. THIS SHOULD BE A NATIONWIDE RECALL. *TR
Electrical system, Oct 25, 2013
THE VEHICLE JUST DIED WHILE DRIVING IN A PARKING LOT LOSS OF POWER TO EVERYTHING INCLUDING STEERING AND BRAKES. IT WAS RESTARTED AND DRIVEN TO WHERE WE WERE STAYING. THE NEXT MORNING IT WOULD NOT START AFTER MANY ATTEMPTS. WE HAD IT TOWED TO THE NEAREST DODGE DEALER WHERE WE EVENTUALLY LEARNED IT WAS THE TIPM MODULE . WE ALSO LEARNED THAT THIS PROBLEM COULD BE A DANGEROUS ONE. WE WERE ALSO INFORMED THAT THIS PART IS ON ETERNAL BACK ORDER LEAVING US STRANDED 12 HOURS FROM HOME WITH A CAR FULL OF KIDS. DODGE NEEDS TO MAKE THIS RIGHT!!! I AM NOT SURE I WILL FEEL SAFE DRIVING THIS VEHICLE NOW THAT I KNOW THIS IS A REAL COMMON PROBLEM! *TR
Electrical system, Oct 24, 2013
IT BEGAN WHEN THE CAR WOULD CRANK AND NOT START SEVERAL TIMES BEFORE ACTUALLY STARTING. I TOOK IT IN (FIGURING AT SOME POINT IT WOULD JUST NOT START AT ALL AND LEAVE ME STRANDED) AND THEY SAID THEY COULDN'T DUPLICATE IT AND SENT ME HOME. IT STARTED DOING IT AGAIN, SO I TOOK IT BACK IN AND THEY REFLASHED SOMETHING OR OTHER AND SENT ME ON MY WAY. THE REFLASH DID NOT FIX THE PROBLEM, BUT I DID NOT TAKE IT BACK IN, FIGURING I WOULD LEAVE WITH THE SAME RESULT. FINALLY, THE CAR DIED ON ME WHILE I WAS DRIVING IT, WITH MY SMALL CHILDREN IN THE CAR. NO POWER BRAKES, NO POWER STEERING. I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD SAFELY. THANKFULLY I WAS NOT GOING TERRIBLY FAST AND THERE WERE NO OTHER CARS AROUND. I TOOK IT BACK IN AGAIN, AND THEY TOLD ME IT NEEDED A NEW TPIM. AFTER SPEAKING WITH DODGE, THIS IS APPARENTLY A COMMON PROBLEM IN THE '11 DURANGOS. THE NEW TPIM WAS INSTALLED, HOWEVER, FOR SOME REASON, ACTIVATING THE RIGHT TURN SIGNAL NOW FLASHES THE FOG LIGHTS. ACCORDING TO THE SERVICE DEPARTMENT, THIS IS DUE TO A SECOND FAULTY TPIM. *TR
Electrical system, Vehicle speed control, Oct 23, 2013
VEHICLE STALLED WHILE TURNING OFF 4-LANE AND TRAFFIC BEGAN TO COME WHICH HAD TO STOP UNTIL VEHICLE STARTED AGAIN. WIPERS, LIGHTS, AND RADIO CLOCK NOT FUNCTIONING CORRECTLY, BASICALLY ALL ELECTRICAL HAS NOT FUNCTIONED CORRECTLY AT ONE TIME OR ANOTHER. VEHICLE WILL NOT START, ALSO CONTINUOUSLY CRANKS FOR10 SECONDS AN SHUTS DOWN, HAS ALSO STARTED AN IMMEDIATELY DIED. FAN SOUND RUNNING UNDER BACK SEAT, THOUGHT WAS POSSIBLE TIRE GOING FLAT. AUTOMATIC START WILL NOT WORK AT TIMES. GOING 55MPH ON HIGHWAY AND ENGINE DIED. VERY VERY DANGEROUS VEHICLE TO DRIVE!!!!! PART IS SUPPOSED TO BE TIPM TOTAL INTEGRATED POWER MODULE, AND BE HERE IN 2-3 DAYS. *TR
Electrical system, Engine, Fuel/propulsion system, Oct 23, 2013
I TOOK MY VEHICLE TO THE DODGE DEALER AND WAS TOLD THAT MY CAR COULD NOT CRANK BECAUSE OF A BAD TIPM MODULE. WELL THAT WAS A MONTH AGO, AS I WAS TOLD THE PART WAS ON BACK ORDER AND WOULD BE HERE OCTOBER 20TH. WELL THAT DATE CAME AND PASSED AND NOW I AM TOLD THE PART WILL NOT BE AVAILABLE UNTIL NOVEMBER 19TH. AS I AM A CUSTOMER WHO IS SUPPORTED DODGE I AM BEGINNING TO HAVE SECOND THOUGHTS AND WILL KEEP THIS IN MIND WHEN I PURCHASE ANOTHER VEHICLE. I CANNOT BELIEVE THAT THERE IS NOT A NATIONAL RECALL BECAUSE OF THE NUMEROUS CUSTOMERS THAT ARE AWAITING THIS PARTICULAR PART. WE NEED HELP FROM SOMEONE AS MY CAR WILL SIT FOR AT LEAST 2 MONTHS. *TR
Fuel/propulsion system, Oct 21, 2013
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THE VEHICLE WOULD STALL SPORADICALLY DUE TO LACK OF FUEL REACHING THE ENGINE WHEN FIRST STARTED. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THE TIPM THAT POWERED THE FUEL PUMP TO THE ENGINE WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART NEEDED TO COMPLETE THE REPAIRS WAS ON BACKORDER. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 47,460.
Electrical system, Oct 18, 2013
ON SEPTEMBER 29TH THE VEHICLE HAD TROUBLE STARTING AND WOULD DIE WHEN YOU PUT IT IN DRIVE. MY WIFE WAS OUT OF TOWN AND THE VEHICLE DIED WHILE GOING THROUGH IN INTERSECTION. SHE WAS ABLE TO GET TO HER PARENTS AND AFTER DOING SOME RESEARCH ON LINE I FOUND THE VEHICLE HAD THE SAME SYMPTOMS AS MANY OTHERS WITH A FAULTY TIPM (TOTALLY INTEGRATED POWER MODULE). DODGE CONFIRMED IT WAS A BAD TIPM AND THE PART WAS REPLACED BY DODGE THOUGH NOT COVERED BY WARRANTY IT TOOK TWO WEEKS FOR THE PART TO ARRIVE AND THE TOTAL COST FOR REPAIRS WAS ALMOST $1200.00. *TR
Electrical system, Engine, Oct 9, 2013
THE VEHICLE WILL NOT START, IT CRANKS FOR A LONG TIME, THEN NEEDS TO BE RESTARTED 5 TIMES PLUS BEFORE IT STARTS, OCCASIONALLY STALLING OUT, BEFORE FINALLY STARTING. THIS HAS BEEN GOING ON SINCE 9/18/13. AT TIMES IT LEAVES SOMETHING RUNNING IN THE BACK OF THE VEHICLE BY THE FUEL PUMP, EVEN WHEN THE VEHICLE IS TURNED OFF. BROUGHT TO THE DEALER ON 9/23/13 AND THEY FOUND THE PROBLEM TO BE THE TIPM (TOTALLY INTEGRATED POWER MODULE), WHICH IS ON A RESTRICTED BACKORDER WITH NO ETA. WE WERE TOLD TO PICK UP THE VEHICLE AND BRING IT BACK WHEN THE PART COMES IN. MY WIFE IS 9 MONTHS PREGNANT AND THIS IS OUR FAMILY VEHICLE, WHICH IS UNRELIABLE. TO MAKE IT WORSE THE VEHICLE STALLED GOING THROUGH AN INTERSECTION THE OTHER DAY, WHEN I WAS DRIVING WITH MY 1 YEAR OLD IN THE BACKSEAT, AND WE WERE ALMOST HIT, LUCKILY THERE WAS AN ANGEL LOOKING OVER US, AND THE OTHER VEHICLE STOPPED JUST IN TIME. I HAVE TRIED TO REACH OUT TO DODGE CUSTOMER SERVICE ABOUT THIS, AND THEY ARE NOT WILLING TO PAY FOR A LOANER/RENTAL AND THEY CAN GIVE NO ETA ON THE PART, AS THERE IS A COUPLE THOUSAND ON BACKORDER. MY FAMILY AND DODGE GOT LUCKY IN THIS SITUATION, BUT SOMETHING NEEDS TO BE DONE BEFORE THIS OCCURS AGAIN TO SOMEONE ELSE, AND SOMEONE IS INJURED OR KILLED. *TR
Engine, Fuel/propulsion system, Oct 2, 2013
I HAVE A 2011 DODGE DURANGO THAT HAS BEEN IN THE DEALERSHIP'S SHOP SINCE SEPT 20TH. THE FUEL PUMPS FAILED BECAUSE OF A KNOWN ISSUE WITH THE TOTALLY INTEGRATED POWER MODULE. THIS ITEM HAS BEEN ON BACKORDER AND IF THAT'S NOT ENOUGH...DEALERSHIPS NATIONWIDE ARE RESTRICTED TO ORDERING ONE MODULE PER WEEK. I BELIEVE THIS ITEM SHOULD BE ON RECALL BECAUSE APPARENTLY OTHERS ARE WAITING FOR THIS PART...SOME OVER A PERIOD OF MONTHS. I NEED MY VEHICLE. I'VE BEEN IN TOUCH WITH CUSTOMER SERVICE/CORPORATE WHO HAS BEEN GIVING ME THE RUN AROUND AND EVEN PROMISING ME A RENTAL CAR...BUT NOT MAKING GOOD ON THEIR PROMISE. I'M TO THE POINT WHERE I'M CALLING THEM DAILY AND GETTING THE SAME RESPONSE. I'VE BEEN ASSIGNED A CASE MANAGER...BUT THE CASE MANAGER NEVER CALLED ME. DODGE DOESN'T HAVE THE COURTESY OF CALLING ME BACK TO LET ME KNOW WHAT'S GOING ON. WHAT KIND OF BUSINESS IS THAT? TOMORROW I WILL HAVE BEEN WITHOUT MY VEHICLE FOR TWO WEEKS WITHOUT ANY OTHER MEANS OF TRANSPORTATION. I WASN'T GIVEN AN ESTIMATE ON WHEN THE PART WOULD BE IN OR A RENTAL CAR. THIS REALLY SUCKS! I HAVE YOUNG KIDS AND PRAY THAT THERE ISN'T AN EMERGENCY WHERE I NEED TO JUMP IN MY VEHICLE AND GO BECAUSE I WON'T BE ABLE TO. *TR
Power train, Electrical system, Oct 2, 2013
BATTERY LIGHT CAME ON. MADE AN APPOINTMENT FOR SERVICE. NEVER MADE APPOINTMENT DATE. A/C WENT OUT, AIRBAG LIGHT CAME ON, RADIO STOPPED, LIGHTS FLASHED, WINDSHIELD WIPERS STARTED. CAR STALLED OUT WHILE DRIVING 30 MPH, LOST POWER STEERING. NO CRASH, ROLLED TO A SAFE STOPPING AREA. CAR WAS TOWED TO DEALER. DEALER SAID THE CAR NEEDED NEW BATTERY. NEW BATTERY WAS INSTALLED BUT CHECK BATTERY LIGHT WAS STILL ON. AFTER MORE TESTING, DEALER SAID ALTERNATOR NEEDED TO BE REPLACED. NEW ALTERNATOR WAS INSTALLED, BUT BATTERY LIGHT WAS STILL ON. DEALER PUT CALLS TO CHRYSLER. CHRYSLER SAID POSSIBLE BAD NEW ALTERNATOR REPLACE WITH ANOTHER NEW ALTERNATOR SUGGESTED. NEW ALTERNATOR REPLACED BUT SAME THING STILL HAPPENED, CHECK BATTERY LIGHT STILL ON. AFTER MORE CALLS TO CHRYSLER, NEW PCM ( POWERTRAIN CONTROL MODULE) SUGGESTED TO BE INSTALLED. PCM WAS REPLACED AS WARRANTY PART, NO CHECK BATTERY LIGHT. TOTAL COST OF ABOUT $1,000.00 FOR OUT OF WARRANTY PARTS. WITH IN A WEEK CAR WAS NOT STARTING, WOULD CRANK BUT ENGINE WOULD NOT START OR IT WOULD START AND THEN STALL OUT, CAR WOULD FINALLY START AFTER 20 MINS. OF TRYING TO START CAR. THIS HAPPENED SEVERAL TIMES. TOOK CAR BACK TO DEALER. SOFTWARE UPDATE WAS DONE. STILL HAD STARTING ISSUES, AND RUNNING ISSUES. AFTER MORE CALLS TO CHRYSLER THEY NOW BELIEVE THE ISSUE IS A TIPM (TOTALLY INTEGRATED POWER MODULE). TIPM IS ON A NATIONAL BACK ORDER WITH NO KNOWN RELEASE/ EXPECTED AVAILABILITY DATE. CHRYSLER WILL WARRANTY THE TIPM PART. CAR NOW SITS AT THE DEALER FOR ALMOST 30 DAYS AND NO ONE HAS ANY ESTIMATE AS TO A FIX DATE. NOW WAITING ON A CASE MANAGER TO CONTACT ABOUT THIS ISSUE AND POSSIBLE RENTAL CAR AND REFUND FOR REPLACED PARTS. SENDING OFF PAPER WORK FOR LEMON LAW. CHRYSLER SHOULD ISSUE RECALL BUT OBVIOUSLY WILL NOT DUE TO LACK OF INVENTORY IN TIPM PARTS. *TR