2011 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 800 owner complaints filed for this model year. This is the 5th highest complaint count among 25 Durango model years with reports.
Of the 2011 reports, 15 involved a crash and 57 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
800 reports, newest first.
Electrical system, Exterior lighting, Structure, Jun 2, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE TURNING SIGNALS WOULD NOT OPERATE, THE VEHICLE WOULD STALL SPORADICALLY AND THE WOULD OCCASIONALLY FAIL TO ACCELERATE. THE VEHICLE WOULD OPERATE NORMALLY ONCE RESTARTED AFTER STALLING, BUT THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE HAD MALFUNCTIONED. THE VEHICLE WAS REPAIRED BUT THE FAILURE WAS NOT REMEDIED. THE CONTACT ALSO INDICATED THAT THE REAR HATCH WOULD INDEPENDENTLY OPEN AND THE DOOR LOCKS WERE ALSO MALFUNCTIONING. THE CONTACT BECAME LOCKED IN THE VEHICLE FOR 20 MINUTES BEFORE THE POWER DOOR LOCKS BECAME OPERABLE. THE VEHICLE WAS NOT REPAIRED BUT WAS LATER DIAGNOSED WITH A 4-WHEEL LOW LOCK SWITCH FAILURE WHEN IT ROLLED DOWNHILL WHILE SECURED IN PARK. THE SWITCH WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Service brakes, May 31, 2014
CHRYSLER ISSUED A SAFETY RECALL FOR THE BRAKE BOOSTER ON MY VEHICLE AND SAID THE DEALERSHIP WOULD INSTALL A PROTECTIVE BRAKE BOOSTER SHIELD TO PREVENT WATER INGESTION AND PREMATURE CORROSION. IN THE LETTER, MAILED BY CHRYSLER, I WAS INSTRUCTED TO "CONTACT MY DEALER RIGHT AWAY TO SCHEDULE A SERVICE APPOINTMENT" AND THAT THE DEALER WOULD INSPECT MY VEHICLE, AND THEN EITHER INSTALL THE SHIELD OR REPLACE THE BRAKE BOOSTER IF REQUIRED, FREE OF CHARGE. UPON RECEIVING THE LETTER, I CONTACTED THE SERVICE DEPARTMENT AT ZIEGLER CHRYSLER DODGE JEEP AT 208 W GOLF RD SCHAUMBURG, IL 60195 (847) 882-8400. I WAS INFORMED THAT THEY DO NOT HAVE ANY PARTS IN STOCK AND THEY TOLD ME THE SAFETY ISSUE IS NOT A PROBLEM UNTIL BELOW FREEZING WEATHER, AND "THAT HE DIDN'T EXPECT ANY BELOW FREEZING WEATHER FOR A WHILE". AND THEN HE COMPLAINED BECAUSE EVERY CALL HE IS GETTING TODAY IS ABOUT THIS RECALL. THEY CLAIM TO BE A 5-STAR SERVICE DEALER. SHOULDN'T THE RECALL PROCESS BE MORE COORDINATED WITH DEALERSHIPS? WHY DON'T THEY HAVE THE SHIELDS AS INDICATED IN THE RECALL LETTER? THE SERVICE ADVISER IMPLIED THAT I CAN WAIT UNTIL WINTER BEFORE FINDING OUT IF THERE IS A PROBLEM. THAT DOESN'T SEEM SAFE. *TR
Electrical system, Other or unspecified, May 27, 2014
WONT START JUST CRANKS AND WONT TURN OVER. IF START AFTER SEVER TIMES LOST COMPRESSION AND SHUT DOWN EVEN DRIVING IT. TREMBLING AND SHAKING WHEN ITS STARTS IF ITS STARTS. NOT TO ABLE TO START,SHUT OFF WITHOUT WARNINGS. *TR
Electrical system, May 20, 2014
THE VEHICLE STARTED SMOKING WHILE PARKED. VEHICLE WILL NOT START. IT WAS TAKEN TO A COLLISION CENTER, BUT THEY COULDN'T FIGURE OUT WHAT THE PROBLEM IS. THE VEHICLE WAS LATER TAKEN TO THE DODGE DEALER AND THEY STILL HAVE NOT DETERMINED THE PROBLEM OR CAUSE. THEIR GUESS IS THAT THERE WAS A SHORTAGE, OR PROBLEMS WITH THE TIPM (TOTALLY INTEGRATED POWER MODULES) AND THEY ALSO HAVE NOT BEEN ABLE TO START THE VEHICLE. *TR
Electrical system, May 20, 2014
VEHICLE WOULD NOT START, WOULD START THEN IT WOULD SHUT OFF WITHIN A FEW SECONDS OF BEING ON, THIS WOULD BE REPEATED SEVERAL TIMES BEFORE THE VEHICLE WOULD STAY ON AND WE COULD DRIVE IT. SOMETIMES IT WOULD BE FINE FOR THE REST OF THE DAY, OTHER TIMES IT WOULD BE A CONTINUED PROBLEM THROUGHOUT THE SAME DAY. THIS HAS BEEN ONGOING SINCE THE FIRST INCIDENT BACK IN APRIL 2014 . WE NOTIFIED THE DEALER THE PROBLEM STILL EXISTED, BUT THEY DID NOT FIND A SOLUTION. WE INFORMED THE DEALER OF PROBLEMS WITH THE TIPM MODULE AND THAT WE FELT THIS WAS THE PROBLEM, THE DEALER DENIED THIS WAS THE PROBLEM AND SAID THAT THE BATTERY WAS THE PROBLEM. WE ARE EXTREMELY CONCERNED THAT THE FUEL LINE RELAY REMAINS ACTIVE AND ENGAGED WHILE THE VEHICLE IS STANDING, THIS COULD BE POTENTIALLY LIFE THREATENING IF IT WERE TO BE REAR ENDED OR HIT BY A MOVING VEHICLE. WE ARE CONCERNED THAT OUR CHILDREN, ANYONE IN THE VEHICLE COULD BE SERIOUSLY INJURED OR KILLED IF THIS WERE TO HAPPEN. WITH HUNDREDS OF COMPLAINTS FROM CONSUMERS WITH CHRYSLER/DODGE VEHICLES EXPERIENCING THE VERY SAME PROBLEM AND WITH A NATIONAL BACK ORDER ON THE VERY PART THAT NEEDS FIXING, WE FIND IT UNCONSCIONABLE THAT THERE HASN'T BEEN A RECALL!! *TR
Service brakes, May 20, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE DRIVER ATTEMPTED TO ENGAGE THE BRAKE PEDAL AND THE BRAKE PEDAL SANK TO THE FLOOR AT WHICH TIME THE VEHICLE FAILED TO STOP. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 42,900. UPDATED 10/02/14*LJ UPDATED 3/9/15 *JS
Electrical system, Engine, May 14, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THERE WERE SEVERAL ATTEMPTS BEFORE THE ENGINE WOULD START. THE FAILURE WAS A CONSTANT OCCURRENCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. RK
Electrical system, May 12, 2014
I RECENTLY PURCHASED A 2011 DODGE DURANGO. I LOVE THIS VEHICLE. ONLY PROBLEM I HAVE ENCOUNTERED JUST RECENT, IS THE REAR AC. FOR SOME REASON, IT WILL TURN TO HIGH FAN SETTING AND THE HIGHEST TEMPERATURE POSSIBLE. THE REAR CONTROLS ARE ON COOL AND THE FAN IS SET TO LOW. I ALSO HAVE THE SAME SETTINGS FOR THE FRONT. I HAVE READ DIFFERENT FORUMS ONLINE AND SEEN SEVERAL PEOPLE TALKING ABOUT THIS MATTER. YESTERDAY MY DAUGHTER BEGAN TO CRY BECAUSE THE 3RD ROW WAS EXTREMELY HOT FROM THE HEATER BEING ON. DO YOU KNOW OF CHRYSLER IS AWARE OF THE POSSIBLE PROBLEM. PLEASE RESPOND IF YOU CAN ASSIST ME. *TR
Service brakes, Apr 24, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND TO DECELERATION ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 38,000. UPDATED 06/10/14*LJ UPDATED 8/23/2017*CN
Electrical system, Structure, Service brakes, Apr 2, 2014, crash
I WAS THE EXTREMELY PROUD OWNER OF A 2011 DODGE DURANGO. BY FAR THE BEST VEHICLE I HAVE EVER OWNED. ON JANUARY 11, 2014 WHILE ON OUR WAY HOME WITH OUR (2) CHILDREN, WE WERE HEADING DOWN A MOUNTAIN COMING INTO A TURN. IT WAS FOGGY THAT NIGHT AND UNSURE IF THERE WAS ICE ON THE ROAD I WAS DRIVING A MAXIMUM SPEED OF 20 MILES AN HOUR. I DRIVE THIS ROAD EVERY DAY, AS I HAVE FOR THE PAST 25 YEARS. WHEN I STARTED TO APPLY MY BRAKES, THEY LOCKED UP/GRABBED AT WHICH POINT WE STARTED TO GAIN SPEED AND WENT DIRECTLY INTO A GUARD RAIL ULTIMATELY TOTALING MY VEHICLE. I THANK ALL THAT IS GOOD IN THIS WORLD THAT NO ONE WAS SERIOUSLY INJURED, BUT EXTREMELY TERRIFIED AND THANKFUL THAT WE WERE NOT GOING ANY FASTER. THIS WAS THE WORST NIGHT OF MY LIFE AS WE STOOD IN THE MIDDLE OF THE NIGHT A LONG THE ROAD WAITING FOR HELP. THE PSP DID NOT SHOW UP FOR ABOUT 2 HOURS AND ONCE THE TOW TRUCK GOT THERE WE HAD TO WAIT EVEN LONGER. I HAVE TO ASK MYSELF IF KNOWING ABOUT THE POSSIBILITY OF BRAKE CORROSION MAY HAVE PREVENTED THIS ACCIDENT. I KNOW VEHICLES ARE REPLACEABLE, BUT AS I SAID THIS WAS THE BEST VEHICLE THAT I HAVE EVER HAD AND I MISS IT TO THIS DAY. *TR
Service brakes, Apr 2, 2014
WEATHER CONDITIONS WERE SNOWY AND ICY DURING MY DAILY COMMUTE. WHILE IN ROUTE TO MY PLACE OF WORK I WAS DRIVING DOWN A MILD INCLINE TOWARD A STOP LIGHT WHICH HAD JUST TURNED RED. I WAS TRAVELING AT A LOWER SPEED (30 TO 35 MPH) DUE TO DRIVING CONDITIONS. DUE TO THOSE ICY CONDITIONS MY ABS IMMEDIATELY KICKED IN AS I APPROACHED THE STOP LIGHT. FOR A MATTER OF SECONDS I HAD THE BRAKE PEDAL FIRMLY DEPRESSED CONTINUOUSLY ALL THE WAY TO THE STOP LIGHT AND I COULD HEAR THE TYPICAL ABS NOISE UNTIL MY VEHICLE STOPPED. ONCE TRAFFIC RESUMED I COULD FEEL A DIFFERENCE IN THE PRESSURE NEEDED TO APPLY AND ACTIVATE THE BRAKES. AS I CONTINUED DRIVING THE PRESSURE I NEEDED TO APPLY FOR BRAKING INCREASED DRAMATICALLY BUT WITH LESS AND LESS RESPONSE FROM THE BRAKES. AFTER ONLY 1 ADDITIONAL TRIP I REALIZED THE NEED FOR SERVICE WORK AND SCHEDULED SERVICE. ON MY SECOND TRIP AFTER THE INITIAL INCIDENT BRAKING BECAME EXTREMELY DIFFICULT AND THE DASHBOARD BRAKE WARNING LAMP CAME ON. MY THIRD TRIP WAS TO SERVICE WHICH WAS SCHEDULED AND THE BRAKE BOOSTER WAS FOUND TO BE THE ISSUE. INITIALLY THE SUPPLYING DODGE DEALER HAD TOLD THE REPAIR FACILITY WHICH DIAGNOSED THE ISSUE THAT THE PART WAS UNAVAILABLE BUT ORDERS WERE BEING SHIPPED SOON TO FILL BACK ORDERS. THIS SUGGESTED THAT THE BRAKE BOOSTER MAY BE PRONE TO SOME TYPE OF FAILURE. ONLINE RESEARCH AND CHAT INDICATED THIS TO BE A COMMONLY ADDRESSED ISSUE. I PURSUED THIS CONCERN WITH DODGE CUSTOMER SERVICE AS A SAFETY COMPLAINT WITH 2 DIFFERENT MESSAGES. THE DODGE CUSTOMER ASSISTANCE CENTER DID NOT ACKNOWLEDGE THIS AS A RECOGNIZED SAFETY ISSUE BUT ONLY AS A "OUT-OF-WARRANTY CONSIDERATION. SINCE ABS COMPONENTS ARE DESIGNED SPECIFICALLY FOR THESE TYPES OF DRIVING CONDITIONS, SAFETY CONCERNS STILL REMAIN REGARDING FURTHER ABS COMPONENT FAILURE UNDER NORMAL OPERATION. I HAVE RETAINED THE DEFECTIVE PART. *TR
Fuel/propulsion system, Mar 31, 2014
VEHICLE WOULD NOT START, WOULD START THEN IT WOULD SHUT OFF WITHIN A FEW SECONDS OF BEING ON, THIS WOULD BE REPEATED SEVERAL TIMES BEFORE THE VEHICLE WOULD STAY ON AND WE COULD DRIVE IT. SOMETIMES IT WOULD BE FINE FOR THE REST OF THE DAY, OTHER TIMES IT WOULD BE A CONTINUED PROBLEM THROUGHOUT THE SAME DAY. THIS HAS BEEN ONGOING SINCE THE FIRST INCIDENT BACK IN NOVEMBER OF 013, AND WE DID TAKE IT TO THE DEALERSHIP WHERE WE PURCHASED IT NEW AND THEY SAID IT WAS ONLY THE COMPUTERS NEEDING TO BE CALIBRATED OR RESET. WE NOTIFIED THE DEALER THE PROBLEM STILL EXISTED, BUT THEY DID NOT FIND A SOLUTION. WE INFORMED THE DEALER OF PROBLEMS WITH THE TIPM MODULE AND THAT WE FELT THIS WAS THE PROBLEM, THE DEALER DENIED THIS WAS THE PROBLEM. IT IS NOW MARCH, 2014 AND IN RECENT DAYS WE HAVE EXPERIENCED THE VEHICLE'S FUEL LINE RELAY STAYING ENGAGED AFTER WE HAVE TURNED OFF AND REMOVED THE KEY FROM THE VEHICLE. THIS NEW PROBLEM WILL STAY ONGOING UNTIL WE REMOVE THE M20 FUSE. WE HAVE CONTACTED THE DEALERSHIP AND WILL BRING IT IN. WE PHYSICALLY WENT TO THE DEALER AND SPOKE WITH A SALES REP. WHO WAS GIVING US THE IMPRESSION HE HAD NO IDEA WHAT THE PROBLEM WAS AND SAID THAT NO ONE THERE COULD COME OUT TO HEAR THE SOUND OF THE FUEL LINE REMAINING ENGAGE, WE WOULD HAVE TO COME BACK WHEN A SERVICE PERSONAL CAN HEAR IT AND ADVISE ON IT. WE ARE EXTREMELY CONCERNED THAT THE FUEL LINE RELAY REMAINS ACTIVE AND ENGAGED WHILE THE VEHICLE IS STANDING, THIS COULD BE POTENTIALLY LIFE THREATENING IF IT WERE TO BE REAR ENDED OR HIT BY A MOVING VEHICLE. WE ARE CONCERNED THAT OUR CHILDREN, ANYONE IN THE VEHICLE COULD BE SERIOUSLY INJURED OR KILLED IF THIS WERE TO HAPPEN. WITH HUNDREDS OF COMPLAINTS FROM CONSUMERS WITH CHRYSLER/DODGE VEHICLES EXPERIENCING THE VERY SAME PROBLEM AND WITH A NATIONAL BACK ORDER ON THE VERY PART THAT NEEDS FIXING, WE FIND IT UNCONSCIONABLE THAT THERE HASN'T BEEN A RECALL!! *TR
Service brakes, Mar 23, 2014
OCCASIONALLY WHEN BRAKING, PARTICULARLY AT SPEEDS BELOW 35 MPH, THE BRAKE PEDAL STIFFENS UP AND THE CAR CONTINUES TO TRAVEL DESPITE DEPRESSING THE BRAKE PEDAL AS HARD AS POSSIBLE. THIS IS A REPEATING PROBLEM. MY CONCERN IS THAT EVENTUALLY THIS COULD LEAD TO A CRASH. I NOTICE THIS PROBLEM HAS BEEN REPORTED AND BY OTHERS AND RECALLS HAVE BEEN ISSUED ON 2012 THROUGH 2013, BUT MY VEHICLE IS NOT INCLUDED BECAUSE IT IS A 2011. THIS IS A SAFETY HAZARD AND SHOULD BE ADDRESSED BY CHRYSLER IMMEDIATELY. *TR
Electrical system, Mar 3, 2014
JUNE OF 2013, ENGINE START PROBLEMS, CRANK AND NO START, OR CRANK AND RUN VERY ROUGH -- SEVER MISFIRES. COMPLAINED TO DEALER, NO CODES, SO THEY SAY NO PROBLEM. PROBLEM BECAME MORE SEVERE, RECORDED VIDEO AND AUDIO OF THE PROBLEM ON MY PHONE. ALSO HAD ISSUE WITH SIRIUS/XM LOOSING ALL STATION PRESETS, AND THE VEHICLE WOULD LOOSE CONNECTION WITH THE KEY FOB. COULD BE POWER ISSUE. THEY OPTED TO REPLACE THE FUEL PUMP WITH NO DIAGNOSTICS TO CONFIRM THAT THIS WOULD CORRECT THE PROBLEM. AFTER THE FUEL PUMP WAS REPLACED TOOK THE VEHICLE HOME, NEXT MORNING IT WOULD CRANK AND NOT START. THE VEHICLE WAS TOWED TO THE DEALER, EVENTUALLY THE TIPM (TOTALLY INTEGRATED POWER MODULE) WAS REPLACED. AT LEAST ONE ISSUE WITH THE TIPM HAS BEEN SUBSTANDARD SOLID STATE RELAYS INSIDE THE MODULE. THIS FUNDAMENTAL FLAW HAS SEEMED TO CAUSE A FLOOD OF PROBLEMS ACROSS THE CHRYSLER PRODUCT LINE WITH A WIDE RANGE OF SYMPTOMS. DUE TO THE WIDE RANGE OF SYMPTOMS, VERY POOR BUILT IN DIAGNOSTICS, AND THE INABILITY OR UNWILLINGNESS OF SERVICE DEPARTMENTS TO PROPERLY DIAGNOSE PROBLEMS, THIS HAS LED TO UNDER REPORTING OF TIPM ISSUE. PLEASE ASK FOR DATA FROM CHRYSLER REGARDING TIPM REPLACEMENTS FOR MODEL YEARS SINCE ITS INTRODUCTION. I STILL HAVE INTERMITTENT PROBLEM WITH ENGINE STARTING AND RUNNING VERY ROUGH (SEVERE MISFIRES), NO CODES ALONG OTHER ELECTRICAL PROBLEMS. THIS VEHICLE IS NOT SAFE IF THE SYSTEMS OF THIS VEHICLE DO NOT OPERATE PROPERLY AND IN UNISON. THE TIPM IS AN ACHILLES HEEL THAT POSES A SIGNIFICANT DANGER TO DRIVERS AND THE MOTORING PUBLIC. *TR
Power train, Mar 3, 2014
POWER TRAIN THUMP AND SHUDDER, CONSTANTLY COMPLAINED TO DEALERSHIP, DID NOT TAKE ANY ACTION UNTIL RECENTLY (JAN 2014 WITH APPROXIMATELY 58,000 MILES), WHEN THE AUTOMATIC 4 WHEEL DRIVE WOULD NOT ENGAGE IN POOR WINTER DRIVING CONDITIONS. NO CODES RELATED TO THE PROBLEM, I DROVE THE VEHICLE AND DEMONSTRATED THE PROBLEM. DEALER COULD NOT RECREATE PROBLEM WHEN CHRYSLER TECHNICIAN CAME TO SERVICE LOCATION. IT IS LIKELY THE SYSTEM WAS RESET TO LEARN MODE, TRANSMISSION DID NOT DISPLAY PROBLEM DURING LEARN MODE.REBUILT THE TRANSMISSION AND REPLACED THE TRANSFER CASE (OVER 9 WEEKS IN THE SHOP). PROBLEM MAY HAVE BEEN SOLVED, BUT HAVE NOT BEEN ABLE TO DRIVE THE VEHICLE DUE TO WEATHER AND BUSINESS TRAVEL. THE TRANSMISSION IN THIS YEAR IS A MERCEDES UNIT, EFFECTIVELY A [XXX] STEP CHILD WITH NO ONGOING TECHNICAL SUPPORT.. THE DRIVE TRAIN INTEGRATION WITH ENGINE CONTROLS AND DIAGNOSTICS DANGEROUSLY INEFFECTIVE. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Engine, Mar 2, 2014, fire
VEHICLE HAD PROBLEMS STARTING EARLIER IN THE DAY. APROX 3AM NEIGHBORS KNOCKED ON OUR WINDOWS SAYING IT WAS ON FIRE. FIRE DEPT PUT FIRE OUT WHICH STARTED IN ENGINE COMPARTMENT. TOTAL LOSS. *TR
Exterior lighting, Feb 19, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHEN SHE TURNED ON THE FRONT PASSENGER'S SIDE SIGNAL, THE FRONT DRIVER'S SIDE AND THE FRONT PASSENGER'S SIDE FOG LIGHTS BLINKED ERRONEOUSLY. THE VEHICLE WAS TAKEN TO A DEALER, WHO REPLACED THE FRONT PASSENGER'S SIDE HEADLIGHT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE MILEAGE WAS 81,000.
Power train, Electrical system, Feb 12, 2014
TIPM WAS REPLACED AND VEHICLE STARTED TO DO THE SAME SIMILAR THINGS, HOWEVER, THIS TIME IT LOCKED MY 9 YR. OLD DAUGHTER IN THE VEHICLE WITH IT RUNNING AND THE KEY FOB WAS IN THE VEHICLE. SHE HAD TO UNBUCKLE AND LET ME IN. THE ELECTRICAL SYSTEM STILL HAS A MIND OF ITS OWN, STALLS IN ROAD AT DIFFERENT SPEEDS, ALSO WHILE DRIVING IT ACTS LIKE THE ENGINE IS SHUTTING OFF THEN IT COMES BACK, AND CONTINUES THIS PROCEDURE A FEW TIMES UNTIL IT FINALLY COMES BACK TO LIFE. 4LOW HAS NOT PROPERLY WORKED EVER, AND IS A DANGER WHEN IN AN EMERGENCY SITUATION, AND YOU NEED IT. THEY SAY THEY HAVE REDESIGNED THE 4LOW, EVIDENTIALLY THERE ARE PROBLEMS WITH IT. THE DEALERSHIP, SHEETS, SAYS THERE'S NOTHING WRONG WITH THE PART AGAIN.VEHICLE STARTS AND DIES, STALLS IN ROAD, ACTS LIKE IT'S GOING TO STALL AND COMES BACK, CONTROLS INSIDE VEHICLE DO WHATEVER THEY WANT TO DO WHEN THEY WANT TO. FRONT SIGNAL LIGHT KEEPS BLOWING, AND WILL NOT TAKE A BULB, IT BLOWS THEM OUT EVERY TIME, SO WHEN BLINKER IS TURNED ON THE FOG LIGHTS FLASH UP FRONT, LIKE HAZARD FLASHERS. THE BACK PASSENGER BULB HAS BEEN REPLACED MANY TIMES, AND FOR NOW THEY ARE THE ONLY SIGNALS WORKING, EXCEPT FOR THE ONES ON THE MIRRORS. FUEL PUMP STAYS ON SOMETIMES AFTER VEHICLE IS SHUT OFF. BASICALLY THE VEHICLE IS STILL A DANGER TO ANYONE INSIDE IT, AND TO ANYONE ON THE ROAD, DUE TO THE FACT THAT IT CAN CAUSE AN ACCIDENT AT ANY GIVEN TIME. THE VEHICLE LOCKED UP IN 4LOW/TOW-HAUL MODE, AND THEN THE ENTIRE TRANSMISSION LOCKED UP. HAD TO COME HOME APPROX. 1-2 MILES AT A VERY LOW SPEED, WITH HAZARD LIGHTS ON, AND THEN HAD TO COAST IN DRIVEWAY BECAUSE THE TRANSMISSION HAD NO GEARS, AND LOCKED UP. DODGE REALLY NEEDS TO RECALL THIS. IF THEY DESIGNED THIS VEHICLE CORRECTLY THE FIRST TIME NONE OF THE MAINTENANCE WOULD BE NECESSARY, AND WE WOULD NOT HAVE HAD TO CALL DODGE SO MANY TIMES. IF THE PROBLEM WAS NOT RECURRING THE ISSUE WOULD BE RESOLVED. *TR
Electrical system, Feb 7, 2014
WHILE DRIVING 35 MPH THE BATTERY LIGHT ILLUMINATED, THE DASHBOARD LIGHTS STARTED GOING ON AND OFF, AND THE WINDSHIELD WIPERS ACTIVATED. THE CAR THEN LOST ALL POWER, ACCELERATION, AND POWER STEERING. THE CAR WAS TOWED TO MY MECHANIC WHO DIAGNOSED A FAILED ALTERNATOR. AFTER THE ALTERNATOR WAS REPLACED, THE CAR STILL WOULD NOT FUNCTION PROPERLY. THE CAR THEN HAD TO BE TOWED TO THE NEAREST DEALER WHO DIAGNOSED A POWERTRAIN CONTROL MODULE FAILURE(PCM). THE PCM WAS ON BACKORDER BUT PART WAS RECEIVED 1 WEEK LATER. THE PCM HAD TO BE REPLACED AND REPROGRAMMED. DODGE REFUSES TO TAKE RESPONSIBILITY FOR THE ALTERNATOR THAT FAILED DUE TO THE FAULTY PCM. *TR
Electrical system, Engine, Feb 4, 2014
TIPM FAILURE. VEHICLE WILL NOT START. DODGE REFUSES ANY ASSISTANCE WITH REPAIR OF OVER $1200. CLASS ACTION LAWSUIT BY [XXX] HAS BEEN STARTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Engine, Fuel/propulsion system, Jan 14, 2014
TRIED TO START VEHICLE AND IT WOULD NOT START AND THE SMELL OF BURN WIRING THIS HAPPEN SEVERAL TIMES. I SEEN THE CHECK ENGINE APPEAR AND DISAPPEAR I THOUGHT MAYBE OXYGEN SENSOR, OR LOOSE WIRE. SO DURING THE HOLIDAYS NOVEMBER THE VEHICLE CEASE TO START AND THE VEHICLE RADIO AND AIR BAG LIGHT CONTINUE TO OPERATE OFF AND ON. I CONTACTED A DEALER WHO STATED THAT THEY WOULD WORK ON THE VEHICLE AFTER THE HOLIDAY JANUARY 9 2014 BUT CHANGE IT TO THE 21 OF JANUARY SO I CONTACTED CHRYSLER DODGE CORP AND THEY GAVE ME A CASE NUMBER AND I STATED THAT OTHERS HAD THE SAME PROBLEM AND WAS THERE A RECALL. THEY SENT ME TO THE STEALERSHIP TO GET IT CHECK OUT. THEY STATED THAT IT WOULD TAKE THEM A WHILE TO CHECK IT OUT ONE DAY AND THEY SAID THEY FIXED THE PROBLEM (TIP MODULE) AND THAT I SHOULD PAY FOR IT AND IF NOT THEY WILL CHARGE ME 45 DOLLARS A DAY IF I DID NOT PICK IT UP. I STATED THAT I AM WAITING FOR THE DODGE CORP TO HELP WITH THE BILL. THEY THEN STATED THEY ARE NOT GOING TO HELP AND IF I DON'T PAY THEY WILL ENFORCE THEIR EXTRA MONIES FOR HAVING IT THERE. I THOUGHT THEY WANTED CUSTOMERS NOT CHASE THEM AWAY. GO FIAT. *TR
Electrical system, Jan 6, 2014
2011 DODGE DURANGO... TROUBLE STARTING. WE PURCHASED IT NEW IN MARCH OF 2011. WE HAVE BEEN HAVING THIS PROBLEM SINCE JUNE 2013. IT TAKES 8-15 TRIES TO GET THE CAR STARTED. IT KEEPS GETTING WORSE. MY CAR ALSO HAS A "FAN SOUND" AFTER IT IS TURNED OFF. IT RUNS DOWN THE BATTERY AND BATTERY DIES EVERYDAY. *TR
Engine, Jan 6, 2014
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 51,000.
Electrical system, Jan 3, 2014
VEHICLE HAS DIFFICULTY STARTING AND WILL JUST CONTINUE TO CRANK BUT NOT START. IT TAKES SEVERAL TRIES TO GET IT TO START. IT SEEMS TO BE THE TIPM MODULE. *TR
Electrical system, Jan 2, 2014
VEHICLE IS HAVING ISSUES STARTING, EITHER BY REMOTE START OR BY PUSHING THE START BUTTON. THERE HAVE BEEN MANY DOCUMENTED CASES OF THIS ON THE 2011 MODEL YEAR. ALL HAVE BEEN ATTRIBUTED TO THE FAILURE OF THE "TOTALLY INTEGRATED CONTROL MODULE" TICM. CONTACTED THE DEALERSHIP THEY SAY IT IS NOT UNDER WARRANTY AND THERE IS NO RECALL FOR IT EITHER. THE DEALERSHIP STATES REPAIRS HAVE TO BE PAID BY ME. *TR