2012 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 9th highest complaint count among 25 Durango model years with reports.
Of the 2012 reports, 17 involved a crash and 32 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Steering, Engine, Dec 21, 2016
I HAD JUST EXITED AN UPHILL RAMP AFTER COMING OFF THE HIGHWAY FROM ABOUT 65 MPH TO 35 MPH. AFTER ENTERING THE RAMP I HAD TO STOP AT A RED LIGHT. WHEN IT WAS TIME TO TURN RIGHT, THE GAS WOULD NOT ACCELERATE THE CAR AND THE STEERING WHEEL HAD LOCKED UP. I HAD TO RESTART THE VEHICLE IN ORDER TO PROCEED WITH MY ROUTE. THIS IS THE SIXTH TIME THAT THIS HAS OCCURRED WHILE THE VEHICLE HAS BEEN EITHER IN MOTION OR TURNED ON IN THE PROCESS OF DRIVING. *TR
Steering, Vehicle speed control, Dec 8, 2016
I WAS TAKING MY CHILDREN TO SCHOOL. WE WERE IN MORNING TRAFFIC ON A MAJOR HIGHWAY GOING NORTH. WE WERE IN THE SECOND FARTHEST LEFT LANE. I WAS DRIVING ABOUT 65 MPH WHEN THE CAR SUDDENLY BEGAN TO SLOW DOWN ON ITS OWN. THE STEERING WHEEL LOCKED UP. THIS TIME WE WERE IN A BULK OF TRAFFIC AND AN 18 WHEELER WAS BEHIND US. I TURNED ON OUR EMERGENCY LIGHTS, LOOKED TO THE LEFT AND HAD TO STICK MY LEFT ARM OUT THE WINDOW TO SIGNAL TO THE OTHER CARS BEHIND US TO LET US OVER TO THE LEFT SHOULDER. I WAS ABLE TO GUIDE THE VEHICLE TO THE LEFT SHOULDER. THE RADIO WAS STILL PLAYING. I TURNED THE CAR OFF, SAT FOR A MOMENT TO CALM DOWN AND CALLED MY HUSBAND. I THEN RESTARTED THE CAR AND CONTINUED TAKING MY CHILDREN TO SCHOOL. *TR
Steering, Vehicle speed control, Dec 8, 2016
I WAS TAKING MY CHILDREN TO SCHOOL. I HAD JUST EXITED THE FREEWAY AND SLOWED DOWN TO ABOUT 25 MPH. AS I SLOWED DOWN THE STEERING WHEEL LOCKED UP. THERE WAS NO WHERE TO VEER OFF IN THIS SITUATION BECAUSE WE WERE IN THE FARTHEST LEFT LANE THAT HAD TO TURN BENEATH THE UNDERPASS. BECAUSE WE WERE AT A STOP LIGHT, I WAS ABLE TO TURN THE EMERGENCY LIGHTS ON, TURN THE VEHICLE OFF AND TURN IT BACK ON. THE CAR SHOOK A LITTLE AND WE CONTINUED TO SCHOOL.
Steering, Vehicle speed control, Dec 8, 2016
MY SON AND I WERE DRIVING TO A FRIEND'S HOME. WE STOPPED AT A RED LIGHT AND THE AIR IN THE CAR BECAME WARM. WHEN I TRIED TO PUSH THE GAS PEDAL, NOTHING HAPPENED. THE STEERING WHEEL ALSO LOCKED UP. WE TURNED ON THE EMERGENCY LIGHTS AND RESTARTED THE CAR. THE CAR CONTINUED NORMALLY. *TR
Steering, Vehicle speed control, Dec 8, 2016
WE WERE DRIVING ABOUT 65 MPH AN WERE APPROACHING A MAJOR HIGHWAY INTERSECTION. THE AIR IN THE CAR BEGAN TO GET WARM AND THE STEERING WHEEL LOCKED UP. WE WERE BLESSED TO BE NEAR A SHOULDER WHERE WE COULD PULL OVER. I TURNED ON THE EMERGENCY LIGHTS AND WE PULLED OVER TO THE RIGHT SIDE OF THE FREEWAY. WE TURNED THE VEHICLE OFF, WAITED A MOMENT AND THEN TURNED IT BACK ON. THE ENGINE SHOOK WHEN THE VEHICLE RESTARTED. WE WERE ABLE TO DRIVE HOME WITHOUT ANY ADDITIONAL STOPPING. *TR
Steering, Engine and engine cooling, Vehicle speed control, Dec 8, 2016
I WAS TAKING MY SON TO TUTORIALS. I TURNED RIGHT AND THE STEERING WHEEL LOCKED UP. TO KEEP FROM HAVING AN ACCIDENT, I HAD TO SLOWLY VEER TO THE LEFT UPON THE MEDIAN. I TURNED ON THE EMERGENCY LIGHTS. THE RADIO WAS STILL PLAYING, BUT THE CAR HAD SIMPLY STOPPED MOVING. I PRESSED THE ENGINE BUTTON TO TURN THE VEHICLE OFF. THEN I PRESSED IT AGAIN TO RESTART IT. IT STARTED WITH NO PROBLEMS AND I CONTINUED TO TAKE MY SON TO TUTORIALS. *TR
Electrical system, Nov 8, 2016
2012 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO ALTERNATOR SHORTED OUT AND CAUSED THE ENTIRE ELECTRICAL SYSTEM TO FAIL. CONSUMER VIN# NOT LISTED FOR ALTERNATOR RECALL NOTICE INFORMATION. *SMD THE CONSUMER REFERENCED RECALL # 14V630000. HOWEVER, HE WAS INFORMED HIS VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *JB
Fuel system, Gasoline, Nov 2, 2016
MY 2012 DODGE DURANGO WAS PART OF THE NHTSA CAMPAIGN NUMBER 15V115000. THE VEHICLE WAS BROUGHT IN FOR THE REPLACEMENT PART IN SEPTEMBER OF 2015. THE REPAIR TEMPORARILY FIXED THE ISSUE. OVER THE LAST 4 MONTHS THE VEHICLE HAS HAD MANY ISSUES WITH STARTING AND/OR STAYING ON AND HAS BEEN TOWED TO A REPAIR SHOP WHEN IT WOULD NO LONGER START. THERE WAS A LOOSE WIRE FOUND FOR THE EXTERNAL REPLACEMENT PART INSTALLED AS THE RECALL. THE VEHICLE THEN RAN NORMALLY FOR A WEEK BEFORE IT STARTED TO SHOW ISSUES WITH STARTING AND STAYING ENGAGED. THE PROBLEM QUICKLY ESCALATED WITH THE VEHICLE STALLING OUT ALMOST DAILY UPON BEING STARTED AND SOMETIMES THE ISSUE COULD ONLY BE RESOLVED BY THE EXTERNAL FUEL KIT RELAY MODULE BEING TAPPED. TODAY, 11/02/16 THE VEHICLE STALLED WHILE DRIVING DOWN THE ROAD, LUCKILY IT WAS IN A SCHOOL ZONE WITH LITTLE TRAFFIC SO ANY POSSIBLY ACCIDENTS WERE AVOIDED. AN HOUR LATER THE VEHICLE STARTED ACTING AS IF LOSING FUEL PRESSURE WHILE TURNING AND THE GAS PEDAL HAD TO BE PUSHED TO THE FLOOR TO STABILIZE THE VEHICLE. THE LOCAL DODGE/CHRYSLER DEALERSHIP HAS BEEN CONTACTED SEVERAL TIMES WHILE THIS ISSUE HAS PERSISTED AND WE WERE ADVISED THAT THEY HAD FULFILLED THEIR DUTIES UNDER THE RECALL AND WE COULD BRING THE CAR IN WHEN THERE WAS AN OPENING BUT THEY WERE NOT SURE WHAT THEY COULD DO UNLESS THE ISSUE HAPPENED WHILE THE VEHICLE WAS THERE. *TR
Electrical system, Nov 1, 2016
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE CONTINUED TO STALL AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Other or unspecified, Oct 31, 2016
MY ALTERNATOR SUDDENLY FAILED CAUSING ALL SYSTEMS IN THE VEHICLE TO FAIL. MY ABS LIGHT CAME ON BATTERY LIGHT CAME ON RADIO POWERED OFF HEAT CAME ON AND IT SMELLED LIKE SMOKE THE WINDSHIELD WIPERS CAME ON WHEN I WAS AT A LIGHT THEN I TURNED AT LIGHT AND HAD NO CONTROL OVER THE VEHICLE PULLED OVER AND TURNED THE VEHICLE OFF SINCE I SMELLED SMOKE. THEN NO SYSTEMS IN THE VEHICLE WORKED HAD TO USE SHIFT OVERRIDE TO TOW THE VEHICLE. THERE IS A P60 RECALL ON THE 160 AMP ALTERNATOR WHICH ISN'T THE ALTERNATOR IN MY CAR BUT SAME YEAR MAKE AND MODEL AS MY CAR WAS RECALLED. THE SAME SYMPTOMS AS THAT RECALL HAPPENED TO MY VEHICLE. I BELIEVE THAT THE RECALL SHOULD BE APPLIED TO THE SAME AMP ALTERNATOR THAT IS IN MY CAR AS WELL.
Electrical system, Oct 30, 2016
CAR WOULDN'T START FROM BEING PARKED, SMELLED BURNING UNDER HOOD. WAS ABLE TO TAKE A BATTERY JUMP, BUT COULD ONLY GO HALF MILE BEFORE STALLING WITHOUT WARNING. HAD ALTERNATOR TESTED BAD. REPLACED IT TWICE& STILL HAVING PROBLEMS ALL TESTING BAD. HAD NO WARNING EXCEPT BATTERY ICON FLASHED ON BRIEFLY & THEN WENT OFF PRIOR TO INCIDENT. *TR
Electrical system, Oct 24, 2016, fire
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 70 MPH, THE VEHICLE SUDDENLY LOST ALL POWER, STALLED, AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR HAD BURNT WIRES, WHICH CAUSED THE SHUT DOWN. THE VEHICLE WAS THEN TOWED TO A DEALER FOR THE REPAIR, BUT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Electrical system, Oct 19, 2016
I SMELLED BURNING WHILE DRIVING ON A CITY STREET. THE CAR JUST DIED. I GOT OUT RAISED HOOD. SMELLED BURNING AT ALTERNATOR. CAR IS COMPLETELY DEAD. CALLED TOW TRUCK.. NEXT DAY. CAR TOWED TO ALL TECH AUTO. DIAGNOSIS- 180AMP ALTERNATOR BAD AND CAUSED EXTENSIVE DAMAGE TO TIPM AND PCM. PAID 760.00 FOR REPLACED ALTERNATOR. TOWED TO DEALERSHIP - TIPM AND PCM SHORTED OUT, 2066.00 TO REPAIR. MY CAR IS CURRENTLY AT THE DEALERSHIP WAITING FOR ME TO EARN THE MONEY TO REPAIR. IM PRAYING THAT I WILL HAVE AN ADDITIONAL 2066.00 IN TWO WEEKS SO I CAN GET REPAIRS COMPLETED. FCA RECALLED 160AMP AND 220AMP. HOW DO THEY SKIP OVER THE 180AMP IN THE DURANGO CREW? YOU WON'T HAVE AS MANY COMPLAINTS BECAUSE THERE WEREN'T AS MANY MANUFACTURED AS THE OTHER MODELS - UNFAIR! SEND SOMEONE TO INVESTIGATE BEFORE REPAIRS ARE MADE. *TR
Engine and engine cooling, Oct 17, 2016
IN DECEMBER 2011 I PURCHASED A NEW 2012 DODGE DURANGO CITADEL FROM NORTHTOWN DODGE CHRYSLER JEEP RAM (NDCJR), IN TONAWANDA, NY. I AM HAVING AN ISSUES WITH PERIODIC STALLING WITHOUT WARNING WHILE DRIVING. IN APRIL 2016 WHILE SLOWING DOWN TO EXIT RIGHT VIA A THRUWAY RAMP THE DURANGO STALLED AND STEERING WHEEL LOCKED WITHOUT ANY WARNING. I BROUGHT THE VEHICLE INTO NDCJR ON 4/30/2016 AND WAS TOLD THAT THEY WERE 'UNABLE TO MAKE ANY REPAIRS BECAUSE THEY COULD NOT DUPLICATE THE ISSUE'. IN JULY 2016, MY HUSBAND EXPERIENCED THE STALLING WHILE MAKING A LEFT TURN. MY MOST TERRIFYING EXPERIENCE CAME IN AUGUST OF 2016 WHEN I WAS ON A MAIN ROAD IN BUSY EVENING TRAFFIC, SLOWING DOWN TO MERGE INTO THE LEFT TURNING LANE, AND THE CAR COMPLETELY STALLED AND STEERING WHEEL LOCKING AGAIN ALMOST CAUSING ME TO REAR END THE VEHICLE IN FRONT OF ME. I CONTACTED NCDJR TO INFORM THEM THAT THIS WAS HAPPENING AGAIN AND THAT I NEEDED MY VEHICLE SERVICED. NORTHTOWN HAD MY VEHICLE FROM 8/6/2016-8/30/2016 AND I WAS AGAIN TOLD, THE VEHICLE COULD NOT BE REPAIRED BECAUSE 'THEY COULD NOT DUPLICATE THE PROBLEM'. ON THE EVENING OF THURSDAY, 9/29/2016 I WAS GETTING OFF AT AN EXPRESSWAY RAMP AND WAS SITTING IN RUSH HOUR TRAFFIC WAITING FOR THE LIGHT TO CHANGE, AND WHEN I ACCELERATED THE CAR MADE NO MOTION, I WAS AGAIN STALLED WITHOUT WARNING. PER THEIR INSTRUCTION, I CONTACTED NCDJR AND TOLD THEM I WAS BRINGING THE VEHICLE RIGHT OVER. THEY AGAIN COULD NOT "DUPLICATE THE PROBLEM" HOWEVER THEY DECIDED TO PUT A TRACKING DEVICE ON THE CAR SO THAT WHEN IT STALLS AGAIN IT CAN BE RECORDED. I PICKED THE VEHICLE UP 6 DAYS LATER ON WEDNESDAY, 10/5/2016. I FEEL THAT I HAVE BEEN MORE THAN PATIENT AND HAVE BEEN THROUGH ALL OF THE PROPER CHANNELS, HOWEVER, I AM BEING ASKED TO CONTINUE TO PUT MY FAMILY, MYSELF AND OTHERS AT RISK BY DRIVING A CAR THAT IS UNSAFE TO HAVE ON THE ROAD IN THIS CONDITION. *TR
Power train, Electrical system, Exterior lighting, Sep 26, 2016
MY 2012 DODGE DURANGO PURCHASED BRAND NEW HAS BEEN HAVING MAJOR ELECTRICAL ISSUES SINCE THE MOTOR WAS POWER WASHED AT COVERT DODGE DEALERSHIP IN NORTH AUSTIN. THEY HAD AN INEXPERIENCED CAR WASHER CLEAN UP THE OIL THAT WAS ON THE MOTOR FROM A HOSE CHANGE. HE USED A VERY HIGH PRESSURE, PRESSURE WASHER AND IT SHORTED THE ELECTRONICS CAUSING THE VEHICLE TO SHUT DOWN UNEXPECTEDLY WITH NO WARNING. THIS HAS HAPPENED MULTIPLE TIMES WITHIN THE LAST 6 MONTHS. I HAVE HAD THE CAR AT 3 DIFFERENT DODGE DEALERS TRYING TO RESOLVE THE ISSUE. ON 9/22/2016 THE BATTERY LIGHT CAME ON WHILE GOING 75 ON THE HIGHWAY. I SMELLED A STRONG ODOR OF ELECTRICAL BURNING AND ALL THE LIGHTS ON THE DASH BOARD CAME ON, THE BLIND SPOT ALERT SYSTEM WAS STATING IT WAS INOPERABLE, THE AC STOPPED WORKING, THE SEAT BELT LIGHT AND BUZZER STATED TO GO OFF EVEN THOUGH MY BELT WAS FASTENED AND THEN THE DURANGO JUST SHUT OFF, RIGHT IN THE MIDDLE OF THE TOLL ROAD HIGHWAY STRANDING ME IN THE MIDDLE LANE. THE HAZARD LIGHTS DID NOT EVEN WORK. I PUT THE CAR IN PARK TO TRY TO RESTART IT BUT IT WAS TOTALLY DEAD, NOTHING WORKED AND THE CAR WAS STUCK IN PARK! I COULD NOT PUT THE VEHICLE IN NEUTRAL TO MOVE IT OUT OF THE HIGHWAY, SEVERAL CARS DID NOT REALIZE I WAS STOPPED AND LOCKED UP THEIR BRAKES NEARLY MISSING ME. I WAS SO AFRAID SOMEONE WAS GOING TO RUN RIGHT INTO THE BACK OF ME AND THE CAR. MAJOR SAFETY ISSUE. I CALLED THE MOPAR WARRANTY ROAD SIDE ASSISTANCE AND 1 HOURS LATER I WAS ABLE TO GET THE CAR OFF THE 102 DEGREE HIGHWAY. AS A RESULT OF ALL OF THESE ISSUES, WHICH SEEM TO HAVE STARTED WHEN COVERT DODGE POWER WASHED THE ENGINE BAY, I AM NO LONGER CONFIDENT THE VEHICLE CAN BE TRUSTED AND BE RELIABLE NOT TO MENTION THE SAFETY FACTOR. AS YOU CAN TELL FROM THE VEHICLE HISTORY, I FEEL I HAVE BEEN PATIENT AND COOPERATIVE IN ALLOWING CHRYSLER AND THE DEALERSHIPS TO FIND A RESOLUTION. UPDATED 08/07/2017*JS
Engine, Sep 16, 2016
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE SLOWING DOWN OR WHILE AT A COMPLETE STOP, THE VEHICLE LOST ENGINE POWER. THE VEHICLE WAS TAKEN TO A DEALER, BUT THEY DID NOT RESOLVE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 83,000.
Electrical system, Fuel/propulsion system, Visibility/wiper, Sep 16, 2016
ENGINE STALLED AND CAR SHUT OFF. ONCE FROM A STOP WHILE TRYING TO ACCELERATE AND ANOTHER TIME WHILE TRYING TO STOP. IN BOTH INSTANCES AN ACCIDENT WAS NEARLY AVOIDED. MY WIFE ON 9/13 WAS TURNING ACROSS TRAFFIC AND THE CAR DIED AND SHE WAS ALMOST T-BONED. ON 9/14 I ALMOST REAR ENDED A CAR AS I WAS SLOWING TO A STOP AND LOST ALL POWER. WIPERS WILL COME ON RANDOMLY ON DRY, SUNNY DAYS (WHILE PARKED OR IN MOTION). CAR JERKS FORWARD INTERMITTENTLY WHEN STARTING (USING REMOTE START OR WHILE IN THE CAR). OCCASIONALLY THE CAR CONTINUES TO TURN OVER BUT NEVER ACTUALLY STARTS. I HAVE TAKEN THIS TO THE DEALER 7-8 TIMES AND THEY'VE NEVER HEARD OF THESE PROBLEMS. NO ERROR CODES RECORDED. NEVER ABLE TO BE REPRODUCED WHEN AT THE DEALER. CONTACTED ANOTHER DODGE DEALER AND THEY HAVE NEVER HEARD OF THESE ISSUES EITHER. TOOK TO AN INDEPENDENT MECHANIC AND HE IMMEDIATELY RECOGNIZED THIS AS A POTENTIAL TIPM ISSUE. THE FUEL RELAY RECALL WAS IMPLEMENTED IN SUMMER OF 2015 WHICH WAS SUPPOSED TO RESOLVE THESE ISSUE. HOWEVER, ALL OF THESE PROBLEMS CONTINUE TO INTERMITTENTLY OCCUR - WITH THE STALLING (AND NEAR ACCIDENTS) JUST OCCURRING FOR THE FIRST TIME THIS PAST WEEK. SPOKE WITH DODGE YESTERDAY EXPLAINING THE SITUATION AND BOTH DEALERS DIDN'T WANT TO SELL ME A NEW TIPM BECAUSE THEY WEREN'T SURE IT WOULD FIX THE PROBLEM AND REITERATED THAT THE FUEL RELAY RECALL WOULD FIX THESE ISSUES. WHEN I STATED THAT I AM STILL HAVING THE ISSUES THEY DIDN'T HAVE AN ANSWER BUT WERE WILLING TO TAKE MY CAR IN ON TRADE. WE CURRENTLY HAVE 93000 MILES BUT THIS STARTED SHORTLY AFTER WE PURCHASED THE DURANGO; WITH WELL UNDER 40000 MILES. WE WERE STILL UNDER WARRANTY WHEN THIS STARTED BUT NO FAULT WAS EVER FOUND WHEN AT THE DEALER.
Power train, Sep 1, 2016
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 50 MPH, THE TRANSMISSION INDEPENDENTLY SHIFTED INTO FIRST GEAR AND THE VEHICLE DECELERATED TO 20 MPH. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY APPROXIMATELY FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR DIAGNOSTIC TESTING; HOWEVER, THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Air bags, Aug 30, 2016
THE AIRBAG LIGHT CAME ON FOR APPROXIMATELY 3 WEEKS ALONG WITH AUDIBLE ALARM FOR THE AIRBAG LIGHT THEN IT WENT OFF.
Electrical system, Aug 25, 2016, fire
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 55 MPH, THE LOW BATTERY, ABS, AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED TWICE. IN ADDITION, A BURNING ODOR EMITTED IN AND OUTSIDE THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND BURNED THE SERPENTINE BELT. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,500.
Electrical system, Aug 22, 2016
IN NOVEMBER OF 2014, DODGE ISSUED A RECALL OF THE 160 AMP ALTERNATORS DUE TO EARLY FAILURE AND RISK OF FIRE. SATURDAY, AUGUST 20, 2016, THE ALTERNATOR ON THIS VEHICLE FAILED WITH THE SAME SYMPTOMS: HIGH HEAT, BURNING SMELL, AND THE VEHICLE SUDDENLY STOPPED RUNNING. HOWEVER, THIS VEHICLE HAS A 180 AMP ALTERNATOR. THERE ARE OTHER REPORTS OF THE 180 AMP ALTERNATOR FAILING IN VERY SIMILAR WAYS AS THE 160 AMP. THE RECALL MUST BE EXPANDED TO INCLUDE ALL ALTERNATORS FOR THE DOGDGE DURANGO. A FAILURE AT LESS THAN 60,000 MILES, AND A FAILURE IN A MANNER THAT PRESENTS A RISK OF FIRE IS A MAJOR ISSUE AND NEEDS TO BE ADDRESSED QUICKLY.
Electrical system, Aug 18, 2016
ALTERNATOR FAILED IN MY 2012 DODGE DURANGO. I HAVE ONLY HAD MY VEHICLE FOR 4 YEARS 3 MONTHS, 48,904 MILES AND DO MOSTLY CITY DRIVING. THE VEHICLE WAS IN MOTION WHEN I BEGAN TO SMELL A BURNT SCENT. SOON AFTER I NOTICED THE AIR CONDITIONER POWER MINIMIZED RAPIDLY AND THE BURNT SCENT CONTINUED. LUCKILY AT THAT POINT I WAS GETTING HOME AND THEREFORE I IMMEDIATELY PARKED MY VEHICLE. WAS INSPECTED BY A MECHANIC WHO CONFIRMED THE PROBLEM WAS WITH THE ALTERNATOR.
Exterior lighting, Aug 13, 2016
DEALER STATES TOOLS & PARTS NOT AVAILABLE FOR SUN VISOR RESISTANCE SHORT
Electrical system, Service brakes, Engine, Aug 11, 2016
DRIVING ON A MAJOR HIGHWAY IN NJ ON 7/21/16 , ALL THE CAR WARNING LIGHTS WENT ON RANDOMLY AND UNEXPECTEDLY, WINDSHIELD WIPERS WENT ON ON THEIR OWN, RADIO SHUT OFF, ALL POWER WAS LOST AND CAR SHUT DOWN ALMOST IMMEDIATELY WITH LIMITED OR NO BRAKING OR STEERING POWER AND THE CAR WOULD NOT TURN ON ANY LONGER. I TRIED TO MAKE IT SAFELY TO THE SIDE OF THE ROAD (LEFT SHOULDER WAS THE CLOSEST) WITH BIG TRUCKS AND FAST MOVING CARS GOING BY. HAD IT TOWED TO AN AUTO BODY SHOP WHICH TOOK 2 DAYS TO DIAGNOSE THE PROBLEM WHICH THEY DEEMED A FAILURE OF THE MAIN BOARD WHICH CAUSED THE ALTERNATOR TO FAIL WHICH CAUSED THE BATTERY TO SEIZE AND FAIL AS WELL. THE COSTS OF REPAIR I HAD TO PAY TO FIX THE ISSUE ON MY 4 YEAR OLD CAR WITH 92K MILES ON IT WAS APPROX $1,500. THE SYMPTOMS AND DIAGNOSIS WERE ALMOST IDENTICAL TO THE P60 RECALL ISSUED BY CHRYLSER BUT WHEN I INQUIRED WITH CHRYSLER ABOUT GETTING MY VEHICLE COVERED UNDER THE RECALL AND REIMBURSED FOR THE COSTS OF REPAIR, THEY CLAIMED THAT THE RECALL DID NOT APPLY TO MY CAR BC IT IS 180 AMP VS 160 AMP (?) BUT IT IS VERY OBVIOUS AND CLEAR TO ME THAT WHAT HAPPENED TO MY CAR WAS EXACTLY THE SAME AS THE P60 RECALL. NOT TO MENTION IT WAS A VERY DANGEROUS SITUATION THAT I ENCOUNTERED WITH MY CAR STOPPING IN THE MIDDLE OF A BUSY HIGHWAY. IT COULD HAVE BEEN TRAGIC HAD I NOT BEEN ABLE TO NAVIGATE IT WELL. CHRYSLER IS BASICALLY REFUSING TO EXTEND THE RECALL TO MY VIN # AND NOT REIMBURSING MY REPAIR COSTS.
Electrical system, Interior lighting, Aug 4, 2016
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.