2012 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 9th highest complaint count among 25 Durango model years with reports.
Of the 2012 reports, 17 involved a crash and 32 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Electrical system, Aug 4, 2016
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. MOMENTS AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V879000(ELECTRICAL SYSTEM), SMOKE APPEARED FROM THE PASSENGER SIDE SUN VISOR AND HEADLINER. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND LATER CAUGHT FIRE AND WAS DESTROYED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,416.
Electrical system, Aug 4, 2016
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS THEN TOWED TO A DEALER FOR INSPECTION. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 50,000.
Electrical system, Exterior lighting, Engine, Aug 2, 2016
DASH LIGHTS STARTED FLASHING CAR SHUT OFF, CHARGED BATTERY, ALTERNATOR STARTED SMOKING, REPLACED ALTERNATOR, REPLACED BATTERY, BATTERY IS STILL DRAINING.
Electrical system, Jul 18, 2016, fire
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 55 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AND A WHINING SOUND WAS HEARD. IN ADDITION, WHILE PARKED, AN ODOR OF BURNT WIRES WAS NOTICED IN THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 58,000.
Tires, Jul 6, 2016
TL* THE CONTACT OWNS A 2012 DODGE DURANGO EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES, SIZE: P265/60R18 (NA). UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT ALL FOUR TIRES WERE DRY ROTTED. THE TIRES WERE NOT DIAGNOSED NOR REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER WAS NOT PROVIDED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 23,811.
Fuel/propulsion system, Jun 14, 2016
CAR SOMETIMES WILL NOT START, OR STARTS AND QUICKLY SHUTS OFF (SOMETIMES IN DRIVE OR REVERSE). IF YOU PUSH START BUTTON IT TRIES TO "TURN OVER" REVVING BUT NEVER STARTING. HAS DONE INTERMITTENTLY BUT GOTTEN REALLY BAD IN MAY 2016 FROM EVERY OTHER DAY TO SOMETIMES SEVERAL TIMES A DAY. DEALER "CAN'T FIND" PROBLEM. DATE BELOW FIRST DATE DEALER ACTUALLY WROTE DOWN PROBLEM. HAVE ALL SERVICE FORMS AND DOCUMENTS. BELIEVE IT IS THE TIPM MODULE. CAR ALARM HAS GONE OFF WITH DOOR LOCK PROBLEMS AFTER STARTER ISSUE AS WELL. DEALER AGAIN "CAN'T DUPLICATE PROBLEM" AND HAS DENIED KNOWING ABOUT ONGOING LAWSUIT ABOUT THIS PROBLEM AND HAS ACTUALLY LIED TO US ABOUT WARRANTY INFORMATION NUMEROUS TIMES. ALSO HAVE VIDEO OF PROBLEM ON CELL PHONE. VEHICLE HAS BEEN IN PARK AND IN DRIVE/REVERSE AS WE WERE JUST STARTING TO DRIVE/BACK UP WHEN IT QUIT RUNNING. IT GOES "DEAD" WITHOUT A SOUND BUT ALL LIGHTS ARE ON, VEHICLE STATES IT IS RUNNING BUT YOU CANNOT MOVE WHEEL. YOU HAVE TO PUT BACK IN PARK, HIT START BUTTON AGAIN TO SHUT OFF IN ORDER TO ATTEMPT TO FIX PROBLEM. SOMETIMES TAKES SEVERAL ATTEMPTS TO GET IT STARTED.
Electrical system, Jun 13, 2016
IMMEDIATELY FOLLOWING A SCHEDULED OIL CHANGE AT THE DEALERSHIP, THE CHECK ENGINE LIGHT CAME ON AND I NOTICED A BURNING SMELL AS I WAS GOING DOWN THE SLIGHT DECLINE FROM THE DEALER LOT ONTO THE STREET. I RETURNED TO THE SERVICE DEPARTMENT WHERE THEY INSPECTED THE CAR AND DIAGNOSED THE ISSUE AS A FAILED ALTERNATOR. BECAUSE OF THE COSTLY REPAIR, I OPTED TO GET A SECOND OPINION. THIS MECHANIC ALSO DIAGNOSED THE ISSUE AS A FAULTY ALTERNATOR. HE CHECKED THE VIN FOR A RECALL, AND DID NOT SEE MY VIN LISTED, THOUGH THERE WAS A RECALL FOR THE ALTERNATOR ON DODGE DURANGOS MADE IN 2011-2014, MATCHING THE SPECS OF MY AUTO. BECAUSE THE CAR WAS A 2012, I ASKED IF THIS IS COMMON FOR SUCH A "YOUNG" CAR. HE DID NOT THINK IT WAS A TYPICAL ISSUE. WHAT HE ALSO THOUGHT WAS ODD WAS THAT TRACKING DOWN A REPLACEMENT ALTERNATOR TO FIT THE VEHICLE WAS DIFFICULT; THERE WAS ONLY ONE COMPATIBLE PART AVAILABLE WITHIN A SIX STATE RADIUS, AND WAS INFORMED THAT THEY WERE NOT PRESENTLY BEING MANUFACTURED TO ACCOMMODATE THE NEED. WE WERE LUCKY TO SECURE THE ITEM AND HAVE IT OVERNIGHTED. THE LACK OF PARTS AND ALLEGED HOLD ON MANUFACTURING DREW THE ASSUMPTION THAT 1) THERE WERE SEVERAL OF THE SAME MODEL EXPERIENCING THE SAME ISSUES AND/OR 2) ADDITIONAL RECALL WAS IMMINENT. HE STRONGLY ENCOURAGED ME TO CONTACT CHRYSLER TO REQUEST REIMBURSEMENT AND OFFERED TO ACT AS AN EXPERT WITNESS AND TESTIMONY TO WHAT HE ENCOUNTERED. FCA (CHRYSLER) WAS NOT RESPONSIVE.
Electrical system, Visibility, May 25, 2016, fire
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE VEHICLE WAS REPAIRED. APPROXIMATELY SIX WEEKS LATER, WHILE DRIVING APPROXIMATELY 10 MPH, SMOKE APPEARED FROM THE TOP LEFT CORNER OF THE WINDSHIELD AND SUN ROOF. THE CONTACT PARKED THE VEHICLE AND NOTICED FLAMES IN THE SAME LOCATION. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS LEFT AT THE SCENE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Electrical system, Engine, May 16, 2016, fire
THE ALTERNATOR IN MY DURANGO FAILED SUDDENLY. WE LUCKILY HAD JUST ARRIVED AT MY DAUGHTER'S DAY CAR WHEN THE CAR SHUT OFF ON ITS OWN AND WE NOTICED SMOKE. WHEN WE GOT OUT TO CHECK UNDER THE HOOD, THE ALTERNATOR WAS SMOKING! I HAD TO HAVE THE DURANGO TOWED TO MY DEALERSHIP AS THERE WAS NO POWER TO THE DURANGO AT ALL. THE DEALERSHIP ATTEMPTED TO START THE VEHICLE, AND COULD NOT START THE CAR USING A JUMPER BOX, OR BY JUMPING IT WITH ANOTHER VEHICLE. THE ALTERNATOR HAD COMPLETELY DRAINED THE BATTERY. WE WERE TOLD A FEW DAYS LATER THAT THEY WERE ATTEMPTING TO LOCATE AN ALTERNATOR AS IT WAS BACK ORDERED, AND IT COULD BE UP TO 6 WEEKS OR MORE BEFORE THEY COULD GET ONE. WHEN WE INQUIRED AS TO WHY, WE WERE TOLD THERE WAS A RECALL ON THE ALTERNATOR FOR MANY CHRYSLER AND DODGE VEHICLES AND THAT EVEN THOUGH OUR DURANGO FALLS IN THE SPECIFIC YEARS, IT WAS NOT PART OF THE RECALL. WHEN THEY FINALLY CALLED TO LET US KNOW THE DURANGO WAS READY TO BE PICKED UP, WE DROVE MAYBE A HALF MILE DOWN THE ROAD AND THE BATTERY LIGHT CAME ON. WE RETURNED IT IMMEDIATELY BACK TO THE DEALERSHIP. A COUPLE OF DAYS LATER, THEY INFORMED US THAT BECAUSE OF THE ALTERNATOR FAILURE, THE ENGINE CONTROL MODULE WAS BAD AND NEEDED TO BE REPLACED. NOW, THE DEALERSHIP IS TELLING US THAT THE ECM IS NO LONGER FUNCTIONING PROPERLY BECAUSE OF THE ISSUES WITH THE ALTERNATOR AND THAT WE WILL NOT BE ABLE TO DRIVE THE VEHICLE WITHOUT IT. THEY CONTACTED DODGE TO INFORM THEM OF THE FAULTY ALTERNATOR THAT CAUSED THE ECM FAILURE AND DODGE TOLD THEM, TOO BAD.
Service brakes, May 10, 2016
DRIVING ON INTERSTATE TAKING KIDS TO SCHOOL WHEN BRAKE LIGHT SUDDENLY CAME ON AND VEHICLE BRAKES WERE LIKE PUSHING A BRICK. HAD SOMEONE PICK UP THE KIDS AND TOOK TO LOCAL REPAIR SHOP I USE. THEY INFORMED ME THAT THE POWER BRAKE BOOSTER HAD WENT OUT AND WHEN THEY CALLED THE DEALERSHIP FOR A PART WAS TOLD IT WAS ON BACK ORDER NATIONALLY WITH NO ESTIMATE OF THE TIME TO TAKE TO GET THE PART IN STOCK. BEST GUESS WAS 3-6 MONTHS. NO MENTION THAT THE VEHICLE HAD A RECALL ON THE PART (P41). ITEM REPAIRED WITH A USED OEM PART FROM A LOW-MILEAGE DURANGO SINCE NO OTHER PART WAS AVAILABLE TO USE. I STILL HAVE THE DEFECTIVE PART THAT HAD TO BE REPLACED ALONG WITH DOCUMENTATION FROM REPAIR SHOP THAT IT WAS REQUIRED TO BE REPLACED. ON INTERSTATE AGAIN TODAY WITH KIDS IN VEHICLE AND SUDDENLY HAD NO ABILITY TO GO ABOVE 20 MPH AND PULLED OVER TO HAVE CAR TOWED TO DEALERSHIP. WAS TAKING IT IN FOR FUEL PUMP RELAY (R09) RECALL THIS MORNING ANYWAY. FUEL PUMP RELAY WAS REPAIRED. DEALERSHIP SAYS THE WHEELS LOCKED UP ON THEM AND RECOMMENDED REPLACING THE POWER BRAKE BOOSTER AND MASTER CYLINDER AT A COST OF $800 SINCE IT COULD BE RELATED TO PREVIOUS POWER BRAKE BOOSTER REPAIR DUE TO A USED PART REPLACEMENT. I ASKED IF THE PART WAS COVERED UNDER THE RECALL AND EXPLAINED EVERYTHING AND WAS TOLD THAT SINCE IT WAS DONE BY ANOTHER REPAIR SHOP AND A USED PART THAT THE RECALL DID NOT COVER THE PART AND IT WOULD BE OUT OF POCKET NOR COULD I RECOVER THE COST FROM THE PREVIOUS FIX EVEN THOUGHT THE PART WAS ON BACK ORDER. ASKED FOR CORPORATE CONTACT AND WAS GIVEN (800)992-1997. SPOKE WITH REPRESENTATIVE AND WAS TOLD I WOULD BE CALLED BACK. LATE AFTERNOON I CALLED AGAIN SINCE I WAS STILL WAITING FOR THE CALL BACK. I WAS TOLD THAT THE ENTIRE COST WOULD BE OUT OF POCKET AND THAT THE RECALL WOULD NOT COVER PART OR REIMBURSEMENT SINCE A NON-CHRYSLER MECHANIC PERFORMED THE WORK AND A USED PART WAS USED.
Suspension, May 2, 2016
MY DURANGO STARTED MAKING NOISE IN THE BACK END, AND SEEMED UNSTABLE AT TIMES HANDLING, AND EVEN WORSE WHEN TOWING. THE NOISE WAS MOST PRONOUNCED GOING SLOW OVER BUMPY ROADS, LIKE A CLUNKING NOISE. UPON RESEARCHING I DISCOVERED THAT THESE VEHICLES ARE KNOWN FOR HAVING PROBLEMS WITH THE REAR SELF-LEVELING SHOCKS. THESE SHOCKS ARE NOT A CHEAP FIX, BUT KNOWING I HAD NO OTHER CHOICE BUT TO REPLACE THEM WITH THE SAME PROBLEMATIC SHOCKS, I REPLACED THEM. THE DURANGO WAS SILENT FOR A COUPLE DAYS, THEN A NOISE AGAIN APPEARED IN THE BACK END OF THE VEHICLE. ISSUES WITH THE REAR SHOCKS ARE DESCRIBED IN CHRYSLER TSB 17-005-13 AS WELL AS TSB 17-002-14, BUT SINCE MINE IS A 2012 DURANGO AND NOT CALLED OUT FOR THE TSB 17-002-14. THE SHOCKS THAT WERE INSTALLED ARE THE NEW SERIES AH SHOCKS (FROM AA THAT WAS ON THE VEHICLE) THE AH SERIES PURCHASED CAME WITH MOUNTS PREINSTALLED. THE VEHICLE HAS A TREMENDOUS AMOUNT OF NOISE IN THE BACK END, AND CLUNKING GOING ON THAT IS DEFINITELY SHOCK RELATED, IT MAY BE A DIFFERENT NOISE THEN BEFORE, BUT NOW IT IS EVEN WORSE WITH THE NEW SHOCKS. SINCE REPLACING THE SHOCKS IT IS DIFFICULT TO EXPLAIN WHEN THE NOISES/CLUNKING WILL HAPPEN ' IT USE TO HAPPEN CONSISTENTLY WHEN GOING SLOW OVER A BUMPY ROAD, NO THAT IS NOT THE CASE ' SOMETIMES IT HAPPENS WHEN GOING SLOW, SOMETIMES FASTER, SOMETIMES JUST AROUND A CORNER, THERE SEEMS TO BE NOTHING COMMON ABOUT WHEN THE SHOCKS ARE GOING TO START MAKING NOISE JUST THAT THEY WILL, AND THEY WILL MAKE NOISE OFTEN. IT JUST SEEMS THAT SOMETHING IS WRONG, AND NOT SAFE IN THE REAR SUSPENSION.
Electrical system, Apr 22, 2016
ALTERNATOR FAILURE AS COMMON WITH THE P60 RECALL. THE ALTERNATOR IN MY DURANGO FAILED SUDDENLY AND WE LOST ALL POWER. WE WERE LUCKY IN THAT WE WERE ON A RESIDENTIAL ROAD AT LOW SPEED AND ABLE TO PULL TO THE SIDE SAFELY. THE ALTERNATOR WAS SMOKING. MY DURANGO IS NOT COVERED BY THIS RECALL SO I FELT IT IMPORTANT TO REPORT THIS IS STILL HAPPENING WITH OTHER ALTERNATORS WITH THE V6. I DID CALL INTO CHRYSLER AND THEY CONFIRMED MY VEHICLE WAS NOT COVERED BY P60.
Electrical system, Other or unspecified, Mar 26, 2016
I PURCHASED THIS USED VEHICLE AROUND THE TURN OF THE YEAR. IT CAME ON THE FERRY JANUARY 15, 2016. BY MONDAY, THE CHECK ENGINE LIGHT HAD TURNED ON. C&F RAN A DIAGNOSTIC ON JANUARY 20, AND FOUND CODE PO456. WITHIN SEVERAL DAYS, I NOTICED WATER INTRUSION. THE FLOORBOARDS WERE WET AND BECOMING DRENCHED IN THE FRONT ' AND IN THE MIDDLE SEATS. EVERY TIME I CAME TO A STOP OR TURNED, I COULD HEAR WATER ROLLING THROUGH THE CAR. I TOOK IT TO RC FEBRUARY 15. WHEN THE WATER PROBLEM WAS LOOKED AT, I WAS INFORMED IT IS NOT A NORMAL LEAK, BUT WHAT IS CALLED A "PHANTOM" LEAK. TO FIX THIS, THEY WOULD HAVE TO GUT THE INTERIOR OF THE VEHICLE. WHEN THEY WENT TO RESTART, IT WOULD NOT START WITH THE PUSH BUTTON. THE VEHICLE WAS TAKEN TO MIDTOWN AUTO WHERE THEY FOUND THE BATTERY COMPARTMENT UNDER THE PASSENGER SEAT 3/4 FULL OF WATER. THEY WERE UNABLE TO DIAGNOSE THE PUSH BUTTON PROBLEM AFTER 2 HOURS OF DIAGNOSTIC. THEY STATED THE WATER INTRUSION COULD BE A DANGER TO MY LIFE WHEN I PICKED UP THE CAR AFTER THEY HAD IT FOR 3 WEEKS. ON 3/9/16, THE CHECK ENGINE LIGHT CAME BACK ON. AS OF TODAY, 3/25/16, THE SENSOR FOR "CHECK GAS CAP" COMES ON. THIS CAR WILL BE RETURNING IN THE MORNING TO THE DEALERSHIP IN ANCHORAGE VIA THE FERRY, BUT YOU SHOULD KNOW THAT THERE ARE MAJOR ISSUES WITH THIS VEHICLE. THE WATER IN THE CAR IS CLEAN WITH NO DIRT. IN THE MORNING, THERE ARE PUDDLES THAT DISTRIBUTE THEMSELVES FROM THE FRONT TO THE BACK OF THE CAR DURING REGULAR DRIVING. THE ENTIRE FLOOR FROM THE FRONT TO THE BACK IS SATURATED WITH A LOT OF WATER. RC ENTERPRISE SAID THERE IS NO WINDOW LEAK, NO DOOR LEAK, NO ROOF LEAK. THIS MUST BE SOMETHING IN THE FRAME. THIS CAR COLLECTS WATER WHILE DRIVING OR SITTING IN PARK. DUE TO THE BATTERY BEING UNDER THE PASSENGER SEAT AND IN THE FLOOR AND THEN FILLING WITH WATER, THIS IS NOT A SAFE CAR.
Electrical system, Mar 15, 2016
MY 180 AMP ALTERNATOR STOPPED WORKING WHILE MY WIFE WAS DRIVING THE VEHICLE ON A CITY STREET. THE CURRENT P60 RECALL ONLY COVERS THE 160 AMP ALTERNATOR, BUT IT SHOULD COVER BOTH PIECES OF EQUIPMENT. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE IT IS SITTING, WAITING TO GET A NEW 180 AMP ALTERNATOR INSTALLED. I WAS QUOTED $900 PARTS AND LABOR FOR THE REPAIR.
Electrical system, Interior lighting, Mar 10, 2016
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000(ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE REMEDY OR PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Exterior lighting, Mar 4, 2016
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 55 MPH, THE HEADLIGHTS STOPPED ILLUMINATING. THE CONTACT SWITCHED THE LIGHTS ON MANUALLY IN ORDER FOR THEM TO WORK. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT NOTIFIED THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DUPLICATED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Service brakes, Mar 2, 2016
BRAKE VACUUM BOOSTER FAILED RESULTING IN LOSS OF POWER ASSISTED BRAKING. THE RECALL FOR THE BOOSTER WAS DONE TWO YEARS AGO.
Electrical system, Interior lighting, Mar 1, 2016, fire
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A BURNING ODOR AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED NUMEROUS TIMES. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THERE WAS AN ABNORMAL SMELL OF BURNING PLASTIC AND THICK SMOKE APPEARED FROM THE VANITY LAMP AND ENTERED THE VEHICLE. THE CONTACT TURNED OFF AND EXITED THE VEHICLE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT TOWED DUE TO THE DANGER OF THE VEHICLE ON THE FIRST ATTEMPT. THE VEHICLE WAS LATER TOWED TO THE DEALER WHERE THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER ALSO STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Engine, Feb 12, 2016
RECENTLY THE STARTER HAS FAILED 2 DAYS AFTER THE RECALLS HAVE BEEN UPDATED AT THE DEALERSHIP RELATING TO THE ALTERNATOR AND THE FUEL PUMP RELAY. THE SUV ONLY HAS 24,271 MILES ON IT. THE VECHICLE WAS STATIONARY WHEN IT FAILED
Air bags, Feb 10, 2016
MY 2012 DODGE DURANGO HAS FAULTY WIRING THAT IS CAUSING MY AIR BAGS TO NOT WORK. IF THE FAULTY WIRING IS NOT REPLACED THEN THE AIRBAGS CAN EXPLODE AT ANY TIME WHILE DRIVING, I HAVE A 100 MILE WARRANTY AND DODGE IS SAYING THAT THEY WILL NOT COVER THE FAULTY WIRING THAT THEY INSTALLED. IT WILL COST $1300 TO HAVE THE DEFECT FIXED.
Electrical system, Engine, Feb 2, 2016
MY ISSUES BEGAN LAST NOVEMBER WITH THE LIFT GATE. WHILE DRIVING THROUGH MY NEIGHBORHOOD, THE LIFT GATE DECIDED TO OPEN. ALARMED, I STOPPED QUICKLY AND CLOSED THE LIFT GATE. AFTER I ARRIVED HOME IT WOULD NOT OPEN AGAIN. THIS CONTINUED FOR A WEEK. THE LATCH, INTERIOR BUTTON, AND KEY FOB WOULD NOT OPEN IT. I SCHEDULED AN APPOINTMENT AND IT MAGICALLY STARTED WORKING FINE JUST 2 DAYS PRIOR TO THE APPOINMENT. THE SECOND ISSUE WE EXPERIENCED CAME SHORTLY AFTER. THE CAR WOULD SHUT DOWN AFTER USING THE REMOTE START AFTER A FEW SECONDS. I FOUND THAT THE ENGINE LIGHT WAS ILLUMINATED AND RE-TIGHTENED THE GAS CAP. THE LIGHT DID NOT SHUT OFF, SO I DECIDED TO TAKE IT VERY EASY AND MONITOR THE VEHICLE FOR THE REST OF THE DAY. THE LIGHT EVENTUALLY TURNED OFF. A WEEK LATER AND IT IS BACK ON AGAIN. NOT SURE WHAT IS GOING ON AS EVERYTHING APPEARS TO BE FINE. MY WIFE DROVE MY SON TO BASKETBALL PRACTICE AND SAID SHE WITNESSED THE HEATER TURN ON ALL BY ITSELF (AFTER HAVING BEEN SHUT COMPLETELY OFF). SHE TURNED IT OFF AND DIDN'T GIVE IT MUCH THOUGHT UNTIL IT DID IT AGAIN. IT CONTINUED TO DO THIS THE ENTIRE DRIVE TO PRACTICE. IT SEEMS LIKE THIS VEHICLE IS POSSESED AND I THINK THIS IS JUST THE TIP OF THE ICEBURG. HOPEFULLY, SOMETHING DANGEROUS WILL NOT HAPPEN WITH SOME OTHER SYSTEM.
Electrical system, Exterior lighting, Jan 18, 2016
IWHEN DRIVING VEHICLE IN WET OR LONG PERIODS OF DAMP WEATHER DASH LIGHTS WILL GO OUT AND WHEN MOVING TURN SIGNAL ON DASH LIGHTS COME ON AND HEAD LIGHTS GO OUT .I WILL NOT DRIVE THIS VEHICLE AT NIGHT. DEALER CAN'T DUPLICATE THIS THIS PROBLEM
Electrical system, Jan 2, 2016
WHILE DRIVING BATTERY RED LIGHT ON DASHBOARD LIGHT UP MAKE IT HOME JUST 1 MILE AWAY. NEXT DAY WHEN START THE CAR TO SEE IF ANYTHING CHANGE OR FIND ANYTHING WRONG THAT I CAN SEE. THE CAR START NO BATTERY LIGHT, NO LONGER ON, AFTER LIKE A MINUTE I START BACKING OUT OF MY DRIVEWAY AND I HEARD A NOISE (LIKE A BUZZING) NOISE I DRIVE BACK IN MY DRIVEWAY, WHILE ENGINE RUNNING I OPEN THE HOOD TO LOOK FROM WHERE THE NOISE WAS COMING AND I SEE LOT OF SMOKE WAS COMING FROM ALTERNATOR I WENT SHOT OFF ENGINE AND IT GOT THE THROTTLE BODY RED LIGHT ON THE DASH BOARD ON AND THE SMOKE INTENSIFIED I SHOT OFF THE ENGINE AND DISCONNECT THE BATTERY TO PREVENT THE CAR TO GOT ON FIRE .THE SMOKE STILL COMING OUT OF THE ALTERNATOR FOR APPROXIMATELY 15 TO 20 MINUTES AFTER I SHOT OFF AND DISCONNECT THE BATTERY.NOW I DON'T EVEN WANT TO CONNECT THE BATTERY BACK. THIS IS AVERY UNSAFE SITUATION IF I WOULD BE DRIVING ON A HIGHWAY AND THE ALTERNATOR FAIL IT WOULD DISABLE THE ENGINE MAKING IT HARD TO STEER THE CAR AND APPLY THE BRAKES THE POWER STEERING PUMP IN THIS CAR IS ELECTRIC NO ELECTRIC POWER NO STEERING ASSIST , NO ENGINE RUNNING NO BREAK ASSIST AND THE CHANCE THE BATTERY FAIL BECAUSE OF SHORT OR BURN ALTERNATOR CAN CAUSE THE BATTERY TO OVERHEAT THE BATTERY IS INSIDE THE CAR UNDER PASSENGER SEAT. I WAS LUCKY THAT I NOTICE THE SITUATION RIGHT AWAY AND TAKE ACTION TO PREVENT AN ACCIDENT OR A FIRE .
Steering, Dec 22, 2015
MY 2012 DODGE DURANGO HAS LOST STEERING POWER 4 TIMES SINCE I PURCHASED IT NEW. THE FIRST 3 TIMES THE REPAIR WAS PERFORMED UNDER WARRANTY BY LARRY H MILLER DODGE, 4220 E 22ND STREET, TUCSON, AZ. 85711, (520) 745-1000. IN THESE CASES, THE DEALER CLAIMED A HOSE HAD COME OFF AND THEY CONNECTED IT BACK ON. DOCUMENTATION ON THESE REPAIRS AVAILABLE IS UPON REQUEST. THE ISSUE WAS REPORTED TO CHRYSLER-DODGE CONSUMER AFFAIRS DEPT. AND WAS ASSIGNED CASE NO. 24966049. MY VEHICLE LOST STEERING POWER FOR THE FOURTH TIME ON DECEMBER 21, 2015. IT LEFT A HUGE PUDDLE OF FLUID ON THE PAVEMENT AND THE POWER STEERING CONTAINER IS EMPTY. EVERY TIME THIS HAS HAPPENED, WE HAVE BEEN LUCKY TO AVOID AN ACCIDENT. HOWEVER, WE HAVE BECOME AFRAID OF DRIVING THE VEHICLE. THE CAR IS NOW PERMANENTLY PARKED WITH NO POWER STEERING. I BELIEVE THERE IS A DESIGN OR MANUFACTURING DEFECT WITH THE HOSE THAT KEEPS COMING OFF. PUTTING IT BACK ON IS NOT AN ACCEPTABLE FORM OF REPAIR. IT DOES NOT SOLVE THE PROBLEM AND IT ENDANGERS OUR LIFE.
Electrical system, Fuel/propulsion system, Dec 19, 2015
MY DURANGO HAS HAD MANY PROBLEMS WHEN TRYING TO START IT SINCE I INITIALLY PURCHASED THE VEHICLE. I HAVE TAKEN IT INTO THE DEALERSHIP ABOUT 7 TIMES TRYING TO FIGURE OUT WHY IT WON'T START ON MANY OCCASIONS. I WILL ALSO START AND THEN SHUT DOWN IMMEDIATELY. IT IS NO LONGER UNDER WARRANTY AND EVEN AFTER GETTING THE R09 FUEL PUMP RELAY FIX I STILL HAVE THE EXACT SAME PROBLEM. AFTER DOING COUNTLESS HOURS OF RESEARCH IT APPEARS IT IS THE ACTUAL TIPM THAT HAS GONE BAD AND WILL COST ME AROUND 1500$ IT IS A DISGRACE THAT DODGE WILL NOT JUST RECALL THE BAD TIPM. THERE ARE THOUSANDS OF PEOPLE ONLINE WITH THE EXACT SAME PROBLEM AS ME AND I WOULD REALLY APPRECIATE IT IF YOU ALL WILL LOOK INTO THIS MORE CONSIDERING HOW DANGEROUS IT IS ESPECIALLY IF DRIVING ON A HIGHWAY AND YOUR VEHICLE JUST SHUTS DOWN FOR NO APPARENT REASON WHICH IS ONE OF THE SYMPTOMS OF THIS BAD TIPM. THANK YOU