2012 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 9th highest complaint count among 25 Durango model years with reports.
Of the 2012 reports, 17 involved a crash and 32 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Service brakes, Jul 2, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE RECALL HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jul 1, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Jun 29, 2014
AFTER BACKING OUT OF PARKING SPACE PUT VEHICLE IN DRIVE. UPON PLACING MY FOOT ON ACCELERATOR I NOTED THAT VEHICLE BARELY MOVED. LOOKED TO SEE IF VEHICLE WAS IN DRIVE. DISPLAY READ 4. ATTEMPTED SEVERAL TIMES TO PUT VEHICLE IN DRIVE WITHOUT SUCCESS. HAD TO PUT VEHICLE IN PARK, TURN ENGINE OFF AND THE RESTART. THIS WAS THE FIRST TIME THIS HAS OCCURRED. VEHICLE AT DEALER NOW. THIS INCIDENT OCCURRED 1 DAY AFTER I NOTED VEHICLE WAS NOT SHIFTING INTO GEAR WHEN PLACED IN DRIVE OR REVERSE. WOULD HAVE TO WAIT, AFTER MOVING GEARSHIFT, BEFORE TRANSMISSION WOULD ACTUALLY SHIFT TO DRIVE OR REVERSE. AT ONE POINT I PLACED FOOT ON ACCELERATOR WHEN TRANSMISSION HAD NOT SHIFTED AND VEHICLE LURCHED BACKWARDS. *TR
Service brakes, Jun 27, 2014, crash
WHILE APPLYING THE BRAKES, ADDITIONAL PRESSURE WAS REQUIRED IN ORDER TO ATTEMPT TO STOP. THIS HAS HAPPENED IN COLD WEATHER BUT NOW HAS ALSO HAPPENED IN SUMMER. THE BRAKES FAILED TO COMPLETELY SLOW THE VEHICLE AND A CRASH OCCURRED AT SLOW SPEED. *TR
Service brakes, Jun 17, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REMEDY PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 16, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE A DATE OF WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THERE WERE NO FAILURES AT THIS TIME.
Engine, Jun 11, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Service brakes, Jun 6, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO.THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 4, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT HE WAS NOTIFIED THAT THE PARTS WERE NOT AVAILABLE AS A RESULT THE RECALL REPAIRS WERE UNABLE TO BE PERFORMED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THERE WERE NO FAILURES.
Electrical system, Engine, Jun 2, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED FOLLOWING THE ILLUMINATION OF THE NO KEY WARNING MESSAGE. THE VEHICLE WAS RESTARTED AND PROCEEDED NORMALLY. THE CONTACT INDICATED THAT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 50,000.
Service brakes, Hydraulic, Service brakes, May 28, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE BRAKES FAILED TO STOP THE VEHICLE AND ABNORMAL FORCE WAS NEEDED FOR THE VEHICLE TO COME TO A COMPLETE STOP. IN ADDITION, THE BRAKE LIGHTS ILLUMINATED WHEN THE BRAKES WERE NOT APPLIED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE IT WAS REPAIRED TWICE BUT THE FAILURE RECURRED. THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER THE PARTS WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Electrical system, May 20, 2014, fire
OUR 2012 DODGE DURANGO R/T WAS PURCHASED BRAND NEW AS A REPLACEMENT FOR LEMON LAW BUY BACK OF OUR 2009 DODGE JOURNEY. THE DURANGO IS PLAGUED WITH DESIGN FLAWS. THE MOST OBVIOUS IS THE TIPM TOTAL INTEGRATED MODULE. THE FAILURE OF THIS MODULE RESULTING IN OUR VEHICLE CATCHING FIRE. THE VEHICLE CRANKS BUT DOES NOT START AT TIMES, OTHER TIMES WHEN IT STARTS IT DIES IN THE STREET. WHILE TAKING IT TO THE DEALERSHIP FOR REPAIRS THEY WOULD NOT REPAIR IT AND ANOTHER DEALER DENIED THE REPAIRS. THE ONLY LOANER I WAS PLACED IN WAS A BRAND NEW DURANGO WITH THE PLASTIC STILL COVERING THE SEATS, FLOOR ETC. THE BRAND NEW LOANER ALSO CONTAINED A FAULTY TIPM. WE DIDN'T EVEN HAVE THE LOANER A DAY BECAUSE THE LIGHTS WERE BRIGHT LIGHTING EVERYONE, ALARM WAS GOING OFF DRIVING DOWN THE ROAD, RADIO WAS CRACKLING, THE INSTRUMENT PANEL WAS FLASHING. OUR DURANGO CONTAINS ALL OF THESE ISSUES; LEFT AND RIGHT REAR TAIL LIGHT ASSEMBLIES ARE DEAD, BOTH FRONT STRUTS ARE BLOWN LEAKING, SPRAYING FLUID UNDER THE VEHICLE ONTO THE FRAME AND BRAKE(S), LINE(S), TRANSMISSIONS IS LEAKING, HIGH ENGINE OIL CONSUMPTION. OUR DURANGO IS STILL UNDER FACTORY WARRANTY, PLUS A PLATINUM EXTENDED WARRANTY. WHILE OUR VEHICLE IS COVERED UNDER AN EXTENDED WARRANTY THEY WILL NOT PAY FOR A RENTAL CAR BECAUSE THE TIPM IS NATIONAL BACKORDERED PART. PLEASE.... YOU HAVE TO RECALL THIS VEHICLE BEFORE OTHERS ARE INJURED OR KILLED! *TR
Service brakes, Apr 10, 2014
DRIVING IN FREEZING WEATHER AT APPROXIMATELY 35-40 MPH. I WENT TO BRAKE, & BRAKES FELT HARD, PEDAL WOULD NOT DEPRESS COMPLETELY, & COMING TO S STOP WAS DIFFICULT & TOOK MORE TIME THAN USUAL. TOOK CAR TO AUTO SHOP NEARBY & THEY DIAGNOSED WITH FAILED BRAKE BOOSTER. HAD CAR TOWED TO CHRYSLER DEALER AS IT WAS DANGEROUS TO DRIVE DUE TO THE LOSS OF BRAKE POWER, IN WHICH IT REMAINED THERE FOR 3 WEEKS DUE TO BOOSTER PART "BEING ON BACK ORDER". SINCE THIS BOOSTER WAS ON BACK ORDER, I ASKED CHRYSLER IF THIS HAS BEEN A COMMON PROBLEM WITH DURANGOS & WAS TOLD NO. THEY TOLD ME THAT SINCE MY VEHICLE WAS OVER THE WARRANTY IN MILEAGE (APPROX 40,000), THE REPAIR WAS NOT COVERED, HOWEVER, THEY GAVE ME DISCOUNT. I'VE READ THE REPORTS & LETTERS ISSUED RELATING TO THIS RECALL IN WHICH THEY STATED THERE IS "NO LOSS IN BRAKING" HOWEVER, THIS WAS UNTRUE IN MY CASE. HAD I BEEN DRIVING ON HIGHWAY WHEN THIS OCCURRED, I WOULD HAVE BEEN IN TROUBLE WITH BRAKING, AS THERE WAS A DEFINITE DECREASE IN BRAKING BY APPROXIMATELY 50%. I CALLED CHRYSLER REGARDING REIMBURSEMENT FOR THIS RECALL, & CHRYSLER WILL NOT ISSUE A REFUND ON WHAT I PAID TO HAVE BRAKE BOOSTER REPLACED AT THIS TIME, STATING TO ME THAT "THIS RECALL DOESN'T AFFECT MY VEHICLE", WHEN IN FACT, THIS RECALL SHOULD HAVE OCCURRED SOONER THAN NOW TO KEEP ME SAFE. I HAVE READ IN THE REPORTS THAT THIS ISSUE WAS IDENTIFIED LAST YEAR. I CONSIDER MYSELF LUCKY TO NOT HAVE BEEN DRIVING AT A HIGH SPEED WHEN THIS OCCURRED. *TR
Power train, Apr 10, 2014
I HAVE HAD AN INTERMITTENT TRANSMISSION/ELECTRONIC MALFUNCTION. AFTER STARTING THE VEHICLE AND MOVING THE SHIFT LEVER FROM "P" (PARK) TO "D" (DRIVE) THE NUMERAL "4" IS DISPLAYED IN THE EVIC (ELECTRONIC VEHICLE INFORMATION CENTER) WHERE ONE WOULD EXPECT TO SEE THE LETTER "D". AT THIS POINT WHEN THE ACCELERATOR IS PUSHED THE VEHICLE MOVES FORWARD BUT WITH A DISTINCT LACK OF POWER. WHEN MOVING THE SHIFT LEVER TO THE LEFT -- THE ERS (ELECTRONIC RANGE SELECT) FUNCTION OF THE SHIFT LEVER IN NON-FUNCTIONING -- THE VEHICLE STAYS IN 4TH GEAR AND THE NUMERAL IN THE EVIC WINDOW IS STILL "4". THE VEHICLE IS "STUCK" IN 4TH GEAR. THE ONLY WAY TO RETURN THE VEHICLE TO "NORMAL" FUNCTION IS TO TURN IT OFF AND RESTART THE ENGINE. UPON RESTART THE PROBLEM HAS NEVER REPEATED ITSELF. THE INCIDENT HAS HAPPENED NUMEROUS TIMES AND HAS BEEN DOCUMENTED (VIDEO USING AN IPHONE) ON 4 SEPARATE OCCASIONS. I HAVE TAKEN THE VEHICLE TO THE SERVICE DEPARTMENT OF THE DEALER WHERE I PURCHASED IT SEVERAL TIMES, AND ON EACH OCCASION DIFFERENT "FIXES" HAVE BEEN ATTEMPTED. THE "MALFUNCTION" HAPPENED AGAIN ON APRIL 9TH, 2014, THE MOST RECENT OCCURRENCE. *TR
Service brakes, Apr 9, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHEN STOPPING THE VEHICLE, THE BRAKES WOULD PULSATE AND ENGAGE AN ABRUPT STOP. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR DIAGNOSIS OF THE FAILURE. THE MANUFACTURE WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 56,000.
Exterior lighting, Apr 4, 2014
AUTOMATIC HEADLIGHTS WILL SHUT OFF UNPREDICTABLY AT NIGHT, REQUIRING THE DRIVER TO REACH DOWN AND TURN THE HEADLIGHTS ON MANUALLY. POTENTIALLY VERY DANGEROUS AS IT IS A DISTRACTION TO THE DRIVER EVEN IF HE KNOWS WHERE THE LIGHT SWITCH IS. VERY DANGEROUS IF YOU ARE DRIVING IN THE DARK AND DO NOT KNOW WHERE YOUR HEADLIGHT SWITCH IS. THIS PROBLEM HAS HAPPENED AT LEAST 20 TIMES. *TR
Service brakes, Apr 3, 2014
THE BRAKE PEDAL GOT STUCK AND I THINK THE POWER BOOSTER WAS NOT FUNCTIONING AS THE PEDAL WAS PETRIFIED, *TR
Electrical system, Exterior lighting, Mar 27, 2014
I WAS SETTING AT A TRAFFIC LIGHT WHEN MY HEADLIGHTS CAME ON AND ALL DASH LIGHTS WENT OUT,ANOTHER OCCASION PARKED AND MAP LIGHT CAME ON AND WOULD NOT SHUT OFF ALSO DASH LIGHTS WENT OUT THIS IS HAPPENING TO OFTEN I HAVE HAD IT IN THE DEALER WITH NO LUCK I WILL NOT DRIVE THIS VEHICLE AT NIGHT BECAUSE TO ME IT IS UNSAFE.THIS HAS HAPPENED FIVE TIMES. *TR
Steering, Mar 22, 2014
HEARD FROM A FRIEND WITH A 2011 DURANGO THAT THEY HAD LOW POWER STEERING FLUID WHEN THEY HAD THEIR MAINTENANCE CHECK UP. I HAD BEEN HEARING A MILD GRINDING NOISE WHEN I WOULD MOVE MY STEERING WHEEL AT TIMES SO I TOOK IT IN TO HAVE IT CHECKED. SURE ENOUGH, THE POWER STEERING FLUID LEVEL WAS AT A VERY LOW LEVEL. THEY HAD TO PUT SOME IN AND THEN SCHEDULE AN APPOINTMENT TO COME BACK AND LOOK FOR A LEAK. CAME BACK, FOUND NO LEAK AND BLAMED IT ON THE MANUFACTURER FOR HAVING AN AIR BUBBLE OR SOMETHING. FRIEND WAS RIGHT. I GUESS IT IS COMMON. CHECK YOUR POWER STEERING FLUID LEVELS! *TR
Fuel system, Gasoline, Feb 14, 2014
ON JAN 24TH AND ON FEB 7TH, THE DODGE DURANGO DID NOT START AND WAS TOWED VIA ROADSIDE ASSISTANCE TO THE 5 TOWNS CHRYSLER DEALERSHIP FOR REPAIRS THAT COST UNNECESSARY 1200.00. AN EXTERNAL FUEL PUMP RELAY WAS INSTALLED BY THE DEALER. THIS IS A S A RESULT OF AN INADEQUATE, FAULTY AND DEFECTIVE THE FUEL PUMP RELAY WHICH CAUSED THE CAR TO STOP RUNNING. THIS CAN CAUSE ACCIDENTS AND LOSS OF LIVES. *TR
Service brakes, Feb 4, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE BRAKE TOOK LONGER TO ENGAGE DURING COLD WEATHER AND THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE DEALER UPDATED THE BRAKE COMPUTER INTERLOCK SYSTEM AND THE FAILURE WAS CORRECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 20,000. UPDATED 2/27/14*CN UPDATED 3/6/2014 *JS UPDATED 03/07/14
Service brakes, Feb 2, 2014
PULLING CAR OUT OF DRIVEWAY HEADING DOWN THE STREET. APPROACHING THE STOP SIGN ATTEMPTED TO BRAKE AND THE CAR HAD COMPLETE BRAKE FAILURE; THEREFORE, I WAITED UNTIL THE CAR ROLLED TO A STOP. TOOK THE CAR TO THE DODGE DEALERSHIP ADVISING WHAT TOOK PLACE. THEY INSPECTED THE CAR AND SAID THERE WERE NO ISSUES WITH THE CAR OR BRAKING SYSTEM. I WAS GIVEN BACK MY CAR AND I DROVE HOME, BRAKES WORKED. THE NEXT DAY, THE SAME ISSUE OCCURRED; I PULLED OUT OF MY DRIVEWAY HEADING DOWN THE STREET. APPROACHING THE STOP SIGN ATTEMPTED TO BRAKE AND AGAIN HAD COMPLETE BRAKE FAILURE. I TOOK THE CAR BACK TO THE DODGE DEALERSHIP, THEY INSPECTED AGAIN AND SAID MY MASTER CYLINDER WAS DEFECTED, ALONG WITH THE BRAKE POWER BOOSTER. THEY ADVISED ME THE PARTS WERE NOT BEING MANUFACTURED AT THIS TIME. I CONTACTED DODGE CORPORATION TO INQUIRE ON THIS MATTER, CONCERNED THAT THIS MAY BE A RECALL OR THAT THERE IS MAJOR ISSUE WITH DODGE DURANGO BRAKING SYSTEMS AND WAS TOLD BY [XXX] THAT THE PART WAS BEING MADE BUT DID NOT KNOW WHEN IT WOULD SHIP. SHE ALSO DID NOT HAVE ANY OTHER INFORMATION TO PROVIDE AS TO OTHER BRAKE ISSUES WITH DODGE DURANGO AND OR RECALL. I FELT A RESPONSIBILITY TO REPORT THIS TO YOU DUE TO THE SEVERE SAFETY ISSUE OF DODGE DURANGO'S ON THE ROAD THAT MAY ENCOUNTER COMPLETE BRAKE FAILURE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Jan 31, 2014
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE AT A STOP LIGHT AND WHILE MAKING A TURN. THE CONTACT ALSO STATED THAT THE CENTRAL COMPUTER WAS REPLACED DUE TO THE ENGINE FAILING TO START; HOWEVER, THE REPAIR CAUSED THE VEHICLE TO STALL. THE DEALER PERFORMED A DIAGNOSTIC TEST THAT WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 36,848. UPDATED 03/31/14*LJ THE DEALER REPLACED THE CENTER COMPUTER AND SO FAR, THE STALLING HAS NOT RETURNED. UPDATED 04/01/14
Engine, Jan 28, 2014
I HAVE HAD MY VEHICLE FOR A LITTLE LESS THAN TWO YEARS. AND MY RADIATOR HAS HAD A HOLE IN IT. AND I HAVE SEVERAL MAJOR MECHANICAL ISSUES THAT ARE NOT A PART OF REGULAR SCHEDULED MAINTENANCE. *TR
Exterior lighting, Jan 20, 2014
I NORMALLY DRIVE W/THE HEADLIGHTS IN THE AUTO ON POSITION AND ALL OF THE SUDDEN THE HEADLIGHTS AND MY DASH LIGHT TURNED OFF, WHEN I SWITCHED TO MANUALLY TURN THEM ON THEY CAME ON. THIS HAS BEEN HAPPENING INTERMITTENTLY BUT I HAVE NOT YET CONTACTED THE DEALER. *TR