2013 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 8th highest complaint count among 25 Durango model years with reports.
Of the 2013 reports, 20 involved a crash and 34 involved a fire. 22 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
SeatsDec 4, 2012
Chrysler is recalling certain model year 2013 Durango vehicles manufactured April 27, 2012, through September 14, 2012. The vehicles may have been built with incorrect seating capacity information labels. The label might overstate the seating capacity. Therefore, these vehicles fail to comply with the requirements of FMVSS number 110 "Tire Selection and Rims."
The vehicle may be filled over capacity which could increase injury during a vehicle crash.
Chrysler will notify owners, and provide replacement labels free of charge. At the owner's option, they may take their vehicle to a Chrysler dealer for installation of the label. The service will be performed free of charge. The recall began on February 18, 2013. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V560000 on NHTSA.gov
Air bagsAug 8, 2012
Chrysler is recalling certain model year 2013 Dodge Durango vehicles manufactured from April 11, 2012, through July 20, 2012. Some vehicles may have been built with the incorrect airbag occupant restraint control (ORC) module.
In the event of a side impact, rearward of the second row seat, the supplemental side air bag inflatable curtain may not deploy as intended, increasing the risk of occupant injury.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The safety recall began on September 24, 2012. Owners may contact Chrysler at 1-800-853-1403.
Campaign 12V391000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Electrical system, Electronic stability control (ESC), Engine, Nov 2, 2018
VEHICLE TURNS OFF WHEN DRIVING. VEHICLES LOSSES COMPLETE ELECTRICITY/POWER WHILE DRIVING.
Engine, Oct 28, 2018
2013 DODGE DURANGO R/T WITH OVER 100K MILES SEPTEMBER 21, 2018 VEHICLE WAS TAKEN TO A MECHANIC TO FIND THE SOURCE OF THE CHECK ENGINE LIGHT AND TICKING IN THE ENGINE. THE TICKING WAS PRESENT WHEN THE VEHICLE WAS IDLING OR DRIVING. THE CHECK ENGINE LIGHT CAME ON WHEN DRIVING DOWN THE INTERSTATE. TWO MECHANICS, A NEW ENGINE, AND $8,649 LATER THE FOLLOWING ISSUES WERE FOUND WITH THE ORIGINAL STOCK ENGINE: "FOUND LIFTER ROLLER LOCKED UP AND DAMAGE LOBE ON CAMSHAFT' AND 'METAL IN THE OIL PAN'. AFTER MUCH RESEARCH IT HAS BEEN FOUND THAT LOCKED UP LIFTERS ARE TAKING CHUNKS OUT OF THE CAMSHAFT, AND THE PIECES OF METAL THAT ARE KNOCKED OFF ARE GOING INTO THE ENGINE. THIS IS A VERY SERIOUS PROBLEM THAT COULD RESULT IN COMPLETE ENGINE FAILURE. DODGE NEEDS TO BE HELD ACCOUNTABLE FOR THE DEFECTIVE PARTS.
Fuel/propulsion system, Oct 18, 2018
I HAVE THE 5.7 LITER ENGINE. I WAS ADVISED THAT THE FUEL PUMP RELAY AND THE WIRING HARNESS WERE THE SUBJECT OF A RECALL BECAUSE IT COULD CAUSE THE PUMP TO SHUT DOWN AND THE ENGINE WOULD STOP RUNNING. ON 11/17/2016 I TOOK MY CAR TO CHRYSLER DODGE JEEP RAM IN SEATTLE FOR AN OIL CHANGE, AND THEY REPLACED THE FUEL PUMP RELAY AND INTEGRATED WIRING HARNESS. I HAD NOT PREVIOUSLY HAD A PROBLEM WITH THE ENGINE SHUTTING DOWN. THE FUEL PUMP RELAY THEY INSTALLED IN MY CAR WAS DEFECTIVE, AND FAILED COMPLETELY ABOUT 22 MONTHS AFTER IT WAS INSTALLED. MY CAR WAS PARKED AND SEVERAL TIMES MY ATTEMPTS TO START THE CAR WERE FRUSTRATED. THE ENGINE WOULD START, BUT RAN VERY ROUGHLY FOR A SECOND OR TWO BEFORE STOPPING. RAIRDONS CHRYSLER JEEP IN KIRKLAND CHARGED ME $294.28 TO DIAGNOSE THE PROBLEM, AND ADVISED THAT IT WAS A DEFECT IN THE FUEL PUMP RELAY. ON SEPTEMBER 25, 2018, RAIRDONS CHRYSLER JEEP IN KIRKLAND INSTALLED A REPLACEMENT AND CHARGED ME $282.96, CLAIMING THAT THEIR INFORMATION WAS THAT THE REPLACEMENT PART WAS INSTALLED MORE THAN TWO YEARS PREVIOUSLY, AND I HAD TO PAY FOR THE PART AND INSTALLATION BECAUSE IT WAS ONLY WARRANTED FOR 2 YEARS. RAIRDON'S IS INCORRECT, THE REPLACEMENT WAS INSTALLED LESS THAN 2 YEARS BEFORE FAILING. THIS SEEMS UNFAIR AND IMPROPER. THE REPLACEMENT SHOULD BE SUBJECT TO THE SAME CONDITIONS AND TERMS AND SAFETY STANDARDS AS THE CAR AND PARTS ARE. I THINK THE DIAGNOSIS AND REPLACING THE PART SHOULD NOT BE CHARGEABLE TO ME BECAUSE THE PART IS SUBJECT TO A SAFETY RECALL
Power train, Oct 13, 2018
OUR DURANGO WAS PURCHASED BRAND NEW IN 2013. BY THE FIRST 10,000 MILES I COULD TELL THAT THE TRANSMISSION WAS SLIPPING. IT WOULD SOUND OUT OF GEAR A LOT OF TIMES, AND WOULD LACK POWER WHEN ACCELERATING AS IF I WEREN'T GIVING IT GAS. I REPORTED THIS TO THE DEALERSHIP, WHO REPEATEDLY DISMISSED IT AS BEING NOTHING. FINALLY AT APPROX. 30,000 MILES+, MY CHECK ENGINE LIGHT CAME ON. THE DEALERSHIP DISMISSED IT AS BEING A SENSOR PROBLEM. BUT THE CHECK ENGINE LIGHT CAME BACK ON WITHIN A WEEK. THE DEALERSHIP ATTRIBUTED THIS TO THE WEATHER! FINALLY AT APPROX. 45,000 MILES, THE DEALERSHIP SAID MY TORQUE CONVERTER WAS BAD AND I NEEDED A NEW TRANSMISSION. HOWEVER, INSTEAD OF PUTTING IN A NEW TRANSMISSION, THEY REBUILT OURS. SOME 40,000 MILES LATER, WE NOTICED THE SAME SYMPTOMS AGAIN. HOWEVER, NO CHECK ENGINE LIGHT CAME ON. AND ONCE AGAIN, WE WERE TOLD IT WAS NOTHING. AS THE PROBLEM PERSIST, WE DECIDED TO TAKE THE VEHICLE IN FOR A TRANSMISSION SERVICING. HOWEVER, THE DEALERSHIP COULD NOT DO IT. WE WERE TOLD THAT OUR TORQUE CONVERTER WAS BAD AGAIN, AND WE NEEDED A NEW TRANSMISSION. BUT THIS TIME WE WOULD HAVE TO PAY FOR IT, AS THE WARRANTY HAD EXPIRED AT 100,000 MILES. NEVER MIND THE FACT THAT THEY HAD TO REPLACE/REBUILT IT AT 45,000 MILES. GO FIGURE? FAST FORWARD TO THE PRESENT.....OUR TRANSMISSION HAS GONE OUT AGAIN. THIS WILL BE THE THIRD REPLACEMENT, AND FOURTH TRANSMISSION FOR OUR VEHICLE. SOMETHING IS DEFINITELY WRONG. WE'VE ALSO NOTICED THAT THE TRUCK WILL STALL AT TIMES WHILE IN MOTION. IT WILL SIMPLY TURN OFF! THIS WAS TERRIFYING, AND BY THE GRACE OF GOD, DIDN'T CAUSE AN ACCIDENT.
Electrical system, Oct 11, 2018
MY CAR STARTED TO STALL. I HAD THE BATTERY REPLACED BUT IT STILL STALLED, ENDED UP HAVING IT TOWED TO A DICK POE DODGE DEALERSHIP THE NEXT DAY, 10/6/18...HAD TO RENT A CAR 10/8/18 BECAUSE THEY STILL COULDN'T FIND IT AND APPARENTLY IT WAS THE FUEL PUMP RELAY. THIS PART WAS A RECALL IN 2015 BUT THEY SAID SINCE IT'S BEEN PAST 2 YEARS SINCE IT WAS REPLACED I HAD TO PAY THIS TIME. MY COMPLAINT IS WHY IS IT MY RESPONSIBILITY TO PAY A RECALL REPLACEMENT IF IT IS STILL BREAKS EVEN THOUGH I JUST BOUGHT THE CAR LAST YEAR. HIGHLIGHT, MY ENGINE LIGHT CAME BACK ON SO NOW I HAVE TO TAKE IT BACK FIRST THING IN THE MORNING.
Power train, Engine, Oct 10, 2018
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE OPERATING THE VEHICLE, A CLUNKING NOISE WAS HEARD COMING FROM THE TRANSMISSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE CHECK ENGINE AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE SUDDENLY LOST POWER AND WOULD NOT ACCELERATE PROPERLY. AFTER STOPPING AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LOCKMANDY DODGE, 920 N NAPPANEE ST, ELKHART, IN) WHERE THE TRANSMISSION SENSOR WAS REPLACED AND THE TRANSMISSION FLUID WAS FLUSHED, BUT THE FAILURES CONTINUED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS INVALID.
Electrical system, Exterior lighting, Oct 3, 2018, fire
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. AFTER REPLACING THE HEADLAMP BULBS SEVERAL TIMES, THE CONTACT WAS INFORMED THAT THE WIRING HARNESS TO THE HEADLAMP WAS MELTED AND NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE TURN SIGNAL SWITCH MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO GEORGIA CHRYSLER DODGE JEEP (LOCATED AT 12114 US-301, STATESBORO, GA 30458, (912) 871-7250) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS NO WIRING FAILURE AND NO FAILURE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 167,000.
Fuel/propulsion system, Sep 24, 2018
WE PURCHASED OUR 2013 DODGE DURANGO NEW IN 2013. THERE ARE SEVERAL RECALLS ON THE VEHICLE SINCE IT WAS PURCHASED. IN 2015, WE RECEIVED A RECALL ON VEHICLE MAY INSTALL AND CAUSE AN ACCIDENT. THE PART ADDRESS WAS THE TIPM. AFTER THE SO CALLED FIX, OUR VEHICLE NEVER RAN PROPERLY. THE CAR WILL RUN ROUGH, OR SLUGGISH. CHECK ENGINE LIGHT COMES AND WHEN I TOOK IT TO THE LOCAL SHOP THEY SAID IT WAS OXYGEN SENSORS. WE REPLACE TWO BUT IT NEVER TOTALLY FIX THE CAR. IT WILL NOT START AT TIMES. FINALLY IT STARTED STALLING. I CONTACTED THE DEALER THE TIPM ISSUES AND I WAS TOLD IT WAS FIXED AND THAT THE VEHICLE IS NO LONGER UNDER WARRANTY. I DID AN EXTENSIVE RESEARCH AND ALL OF THE COMPLAINTS ON THIS VEHICLE POINTED TO THE TIPM WHICH IT MAKES SENSE. I AM IN THE PROCESS OF PURCHASING A REPLACEMENT PART BUT IN THE MEANTIME I FLED A COMPLAINT TO ADDRESS THE UNWILLING SUPPORT FROM MY DODGE DEALER. I FEEL THAT DOGE FAILED TO PROPERLY ADDRESS THIS ISSUE.
Electrical system, Sep 15, 2018, fire
I WAS NEVER SENT A RECALL NOTICE FOR MY VEHICLE TO START, MY WIFE WAS DRIVING THE VEHICLE WHEN IT LOST ALL POWER AND THE ALTERNATOR CAUGHT FIRE. MY VEHICLE IS CURRENTLY AT PELLIGRENO JEEP IN WOODBURY HEIGHTS, NJ. I HAVE BEEN IN CONSTANT BACK AND FORTH WITH FCA THE AGENCY THAT IS HANDLING THE RECALL THEY ARE REFUSING TO GIVE ME A LOANER AND ARE PUSHING BACK ON COVERING SOME OF THE REPAIRS. THIS HAPPENED OVER 5 WEEKS AGO AND IT IS EFFECTING OUR HOME AND PROFESSIONAL LIVES.I HAVE BEEN ROUTINELY LIED TOO AND HUNG UP ON, WE ARE ASKING FOR ASSISTANCE, MY CONTACT NUMBER IS (XXXXX). THE VEHICLE WAS IN MOTION TRAVELING ON STATE ROAD. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Electrical system, Sep 11, 2018
I BOUGHT MY VEHICLE BRAND NEW. ON SEVERAL OCCASIONS IT REFUSED TO CRANK. I COMPLETED THE RECALL ON THE FUEL PUMP & ALTERNATOR. HOWEVER, THIS WEEKEND IT BEGAN HAVING THE SAME PROBLEM. THEN SUNDAY IT COMPLETED STOP. I WAS TOLD MY TOW COMPANY, THIS AN ONGOING PROBLEM WITH DODGE. WHY HAVE THEM BEEN MADE TO FIX THIS ISSUE.
Electrical system, Aug 24, 2018
WHILE DRIVING ON THE FREEWAY WITH MY SON, THE ELECTRICAL SYSTEM SHUT DOWN CAUSING THE VEHICLE TO LOSE ALL POWER. WITHOUT TOUCHING THE KEYS OR ANYTHING, THE VEHICLE SEEMED TO "REBOOT" AND STARTED OPERATING NORMAL AGAIN AS I PULLED OVER. THIS SEEMS TO BE THE EXACT PROBLEM OUTLINED BY THE MULTIPLE RECALLS ISSUED BY FCA ON THE ALTERNATOR (RECALL 17V435000 AND RECALL 14V634000) HOWEVER, THEY REFUSE TO SERVICE MY ALTERNATOR OR EVEN CHECK THE PART NUMBER OF THE ALTERNATOR TO CONFIRM IF IT IS AN AFFECTED PART!!! I DO NOT HAVE ANOTHER CAR AND LIVE IN CONSTANT FEAR THAT THIS ISSUE IS PUTTING MYSELF AND MY CHILDREN IN DANGER EVERY DAY!!!
Electrical system, Aug 23, 2018, fire
STOPPED AT A LIGHT AND VEHICLE STARTED TO SMOKE. NO OTHER INDICATORS THAT ANYTHING WAS WRONG. OPENED HOOD AND THE ALTERNATOR WAS SMOKING. CLOSED THE HOOD PUSHED OUT OF THE WAY OF TRAFFIC AND WALKED AWAY. CAR CAUGHT FIRE AND BURNED. TOTAL LOSS. THERE IS A RECALL ON THE ALTERNATOR FOR MY VEHICLE AND DODGE IS CLAIMING NO FAULT. RECALL # P60 / NHTSA 14V-634
Electrical system, Aug 22, 2018
WHILE DRIVING, THE IGNITION SWITCH MAY FAIL AND THINK THAT THE KEY HAS BEEN REMOVED. THIS RESULTS IN A TOTAL LOSS OF POWER AND THE ENGINE CUTTING OFF. THE RESULT IS VERY LIMITED STEERING AND BRAKING CAPABILITY. THIS HAPPENED MORE THAN 6 TIMES AND INCLUDED 4 VISITS TO THE DEALER BEFORE THEY COULD IDENTIFY WHY IT WAS SHUTTING OFF RANDOMLY. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED.
Air bags, Seats, Aug 21, 2018
I WAS DRIVING MY 2013 DODGE DURANGO CITADEL. WHILE DRIVING APPROXIMATELY 45 MPH THE PASSENGER SIDE HEADREST BECAME DISLODGED AND SPRUNG OPEN OUT OF NO WHERE. THANKFULLY, NO ONE WAS IN THE SEAT AS THEY COULD HAVE BEEN SEVERELY INJURED. AFTER CONTACTING THE DEALERSHIP IT APPEARS THE PLASTIC RETAINING PIN RECEIVER HAD BROKE. SMALL PIECES OF PLASTIC WERE INSIDE THE HEADREST AND IT IS UNABLE TO BE RESET. THE DEALERSHIP DOES NOT COVER THIS UNDER ANY WARRANTY AND IT WOULD BE ALMOST $800 TO REPAIR. I BELIEVE THIS HEADREST IS ALSO CONNECTED TO MY AIRBAG DEPLOYMENT SYSTEM. IT IS UNKNOWN IF ANY FURTHER ISSUES COULD HAPPEN FROM THIS.
Electrical system, Engine, Aug 16, 2018
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT MENTIONED THAT IT TOOK SEVERAL ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE STILL STALLED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.
Fuel/propulsion system, Aug 16, 2018
WHILE DRIVING IT WILL RANDOMLY SHUT OFF. DURING INITIAL STARTUP IT SOUNDS AS THOUGH IT'S OUT OF GAS AND WILL NOT START; SOMETIMES TAKING UP TO 9 OR 10 ATTEMPTS FOR IT TO CRANK
Seats, Aug 15, 2018
VEHICLE WAS PARKED. MALE DRIVER EXITED VEHICLE AND LEANED BACK INTO DRIVER'S SEAT TO RETRIEVE BELONGINGS FROM BEHIND PASSENGERS SEAT. UPON DOING SO HE PLACED HIS HAND ON THE HEADREST OF THE DRIVER'S SEAT. IT WAS AT THIS TIME THAT THE ACTIVE HEAD RESTRAINT SYSTEM ACTIVATED ON THE DRIVER SEAT. UPON EXAMINATION BY MECHANIC IT WAS DETERMINED THAT PLASTIC HINGES HAD BROKEN IN THE HEADREST. VEHICLE PURCHASED NEW 8/2013, 150K MILES. REPLACEMENT HEADREST: $650 PLUS LABOR.
Other or unspecified, Aug 10, 2018
MY VEHICLE SHUT OFF FOR THE FIRST TIME AS I WAS DRIVING AT ABOUT 25 MPH WITH MY STEERING WHEEL AND BREAK PEDAL LOCKING. I WAS ABLE TO PUT THE VEHICLE ON P AND THEN START IT WITH NO PROBLEM. NO ENGINE LIGHT APPEARED AT ANY MOMENT. THE SAME THING HAPPENED A SECOND TIME AS I WAS GOING APPROXIMATELY 35 MPH WITH MY STEERING WHEEL AND BREAK PEDAL LOCKING. SAME THING - I WAS ABLE TO START THE VEHICLE WITH NO PROBLEM, NO ENGINE LIGHT TURNING ON. MY VEHICLE SHUT OFF AGAIN FOR THE THIRD TIME AS I WAS MAKING A LEFT AT AN INTERSECTION WITH MY STEERING WHEEL AND BREAK PEDAL LOCKING. I PUT THE VEHICLE IN P AND STARTED IT WITH NO PROBLEM, AND NO ENGINE LIGHT TURNING ON.
Seats, Aug 8, 2018
AS ME AND MY MOTHER WAS SITTING IN BURGER KING DRIVE THRU THE PASSENGER FRONT SEAT HEADREST SUDDENLY DISENGAGED AND HIT MY MOTHER IN BACK OF THE HEAD.
Electrical system, Jul 31, 2018
THE TIPM HAS CAUSED MY VEHICLE TO STALL. MY WINDOW WIPERS COME ON AUTOMATICALLY AND THE FUEL GAUGE HAS GONE DOWN TO NO FUEL EVEN WHEN THERE IS FUEL IN THERE. ALL THE DASH LIGHTS COME ON IN THE VEHICLE WHILE IN MOTION. HORN IS HONKING AS WELL AS ALARM ALL WHILE DRIVING. HAZARDS LIGHTS AS WELL.
Wheels, Jul 31, 2018
TO WHOM THIS MAY CONCERN: THE AXLE SHAFT NUT IS NOTORIOUS FOR RUSTING BADLY ON THESE VEHICLES. WATER GETS TRAPPED BEHIND THE CENTER CAP ON THE WHEEL AND MOISTURE CAUSES THE SHAFT ENDS AND NUTS TO CORRODE AT AN ACCELERATED RATE. MINE ARE ALMOST COMPLETELY UNRECOGNIZABLE AS NUTS AT THIS POINT, AND SHOULD I HAVE TO REMOVE THE NUTS TO SERVICE ANYTHING (EMERGENCY BRAKE COMPONENTS FOR EXAMPLE) I WILL END UP HAVING TO YANK OUT AND COMPLETELY REPLACE MY CV SHAFTS. THIS IS A WELL DOCUMENTED DESIGN FLAW THAT MAY ALSO BE THE RESULT OF INFERIOR METALS USED TO MANUFACTURE THE AXLE SHAFTS (FCA WILL NEVER ADMIT THAT). IF MY AXLES WERE TO FAIL AT A HIGH SPEED OF RATE, DUE TO INFERIOR METALS USED BY THE FCA, I WOULD THINK THAT WOULD BE A DESIGN ISSUE THAT SHOULD BE COVERED BY THE MANUFACTURER. GOOGLE "DURANGO AXLE SHAFT NUT RUST" OR "WK2 AXLE SHAFT NUT RUST" AND SEE FOR YOURSELF. THE PHOTOS ARE HORRIFYING. I FIND THIS TO BE VERY DISTURBING, AND LIFE THREATENING. THIS PROBLEM WAS FIXED STARTING WITH 2014 VEHICLES, AND MINE IS A 2013. I WOULD LIKE TO HAVE THIS PROBLEM RESOLVED, AS IT WOULD BE MUCH EASIER FOR YOU ALL TO FIX THIS RATHER THAN FIX A LAWSUIT IF I HAVE A VEHICLE FAILURE. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Electrical system, Electronic stability control (ESC), Jul 19, 2018
FOR MONTHS NOW, I HAVE HAD TO COMPLAIN TO MY DODGE DEALER WHERE I PURCHASED MY 2013 DODGE DURANGO AND GET IT SERVICED ABOUT HOW IT SUDDENLY STALLS WHILE DRIVING. I HAVE ASSOCIATED IT WITH HITTING A BUMP SUCH AS A POTHOLE OR GOING OVER RAILROAD TRACKS AND IT WILL DIE OUT AND I HAVE TO PUT IT IN PARK. IT WILL THEN START RIGHT BACK UP. IT HAS HAPPENED ON CITY STREETS AS WELL AS HIGHWAYS. NO CODES ARE SHOWING UP AND BATTERY AND ALTERNATOR CHECK OUT FINE. CABLES ALL HAVE A GOOD CONNECTION AND FUSES ARE SAID TO BE GOOD. I GET TOLD "HAVE TO WAIT UNTIL IT GETS WORSE" OR "YOU'LL HAVE TO LEAVE IT WITH US SO WE CAN DRIVE IT AND WAIT FOR IT TO DO IT" BUT THIS IS MY ONLY VEHICLE AND IT MAY DO IT NUMEROUS TIMES ONE DAY AND WILL NEVER DO IT AGAIN OVER THE NEXT MONTH. IT'S RANDOM. I HAVE NOTICED THERE WAS AN ALTERNATOR RECALL ON 2011-14 YR MAKES OF THE DURANGOS BUT MY VIN SHOWS MINE IS CLEAR AND THE FUEL PUMP RELAY RECALL HAS BEEN FIXED. SOMETHING IS DEFINITELY NOT RIGHT.
Electrical system, Exterior lighting, Jul 18, 2018, fire
I HAD AN ELECTRICAL FIRE IN THE HEADLINER BEHIND THE PASSENGER SUN VISOR TODAY 7/18/18. MY VEHICLE WAS REPAIRED PRIOR IN 2014 RELATED TO THE RECALL CONCERNING THIS WIRING. SHORTLY AFTER STARTING THE VEHICLE AND DRIVING, SMOKE STARTED ROLLING OUT FROM BEHIND THE HEADLINER. I PULLED INTO AN AUTO SHOP AND THEY LOCATED THE SOURCE OF THE FIRE.
Seats, Jul 17, 2018
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 50 MPH, THE ANTI-WHIPLASH CUSHION DETACHED FROM THE HEADREST ON THE FRONT PASSENGER SEAT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Fuel/propulsion system, Jul 13, 2018
FUEL PUMP KEPTS MALFUNCTION