2013 Dodge Durango
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 8th highest complaint count among 25 Durango model years with reports.
Of the 2013 reports, 20 involved a crash and 34 involved a fire. 22 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
SeatsDec 4, 2012
Chrysler is recalling certain model year 2013 Durango vehicles manufactured April 27, 2012, through September 14, 2012. The vehicles may have been built with incorrect seating capacity information labels. The label might overstate the seating capacity. Therefore, these vehicles fail to comply with the requirements of FMVSS number 110 "Tire Selection and Rims."
The vehicle may be filled over capacity which could increase injury during a vehicle crash.
Chrysler will notify owners, and provide replacement labels free of charge. At the owner's option, they may take their vehicle to a Chrysler dealer for installation of the label. The service will be performed free of charge. The recall began on February 18, 2013. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V560000 on NHTSA.gov
Air bagsAug 8, 2012
Chrysler is recalling certain model year 2013 Dodge Durango vehicles manufactured from April 11, 2012, through July 20, 2012. Some vehicles may have been built with the incorrect airbag occupant restraint control (ORC) module.
In the event of a side impact, rearward of the second row seat, the supplemental side air bag inflatable curtain may not deploy as intended, increasing the risk of occupant injury.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The safety recall began on September 24, 2012. Owners may contact Chrysler at 1-800-853-1403.
Campaign 12V391000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Electrical system, Service brakes, Mar 24, 2015
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Mar 20, 2015
THIS HAPPENED WHILE DRIVING TO WORK AT ABOUT 0745 GOING NORTH ON I35 FROM TEMPLE TX TO WACO. A 18 WHEELER CUT ME OFF WHILE I WAS IN THE RIGHT LANE. HE PASSED ME THEN VERY QUICKLY CHANGED LANES. I STOMPED ON THE BRAKES AND NOTHING HAPPENED THEN I LIFTED MY FEET AND STEPPED ON THE BRAKES AGAIN AND NOTHING HAPPENED.THEN ON THE THIRD STOMP THEY FINALLY WORKED. AT THAT TIME I HEARD A RUSHING OF AIR .I HIT THE BRAKES AGAIN BUT THERE WAS NO AIR NOISE. THE BRAKES WORKED FINE AFTER THAT BUT I DIDN'T GET BACK ON THE INTERSTATE. I DROVE VERY CAREFULLY THE REST OF THE DAY. BUT I HAVE HAD OTHER TIMES THAT WHEN I HIT THE BRAKES THE BRAKE PEDAL PUSHED BACK ON MY FOOT. THAT HAS HAPPENED SEVERAL TIMES. *TR
Electrical system, Mar 13, 2015
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Equipment adaptive/mobility, Electronic stability control (ESC), Engine, Mar 13, 2015
ALTERNATOR DIODES IN MY VEHICLE MAY EXPERIENCE A RAPID FAILURE VARIABILITY IN THE FAILURE MODE RANGES FROM NO OUTPUT, REDUCED OUTPUT, AND /OR FULLY SHORTED TO GROUND CONDITION DEPENDING ON THE ALTERNATOR FAILURE MODE AND TIMING, ELECTRICAL SYSTEM VOLTAGE MAY DROP TO CRITICAL LEVELS, DISABLING SYSTEMS SUCH AS ABS SYSTEM, ESC SYSTEM, ECM SYSTEM AND/OR THE CENTRAL BODY CONTROLLER. *TR
Electrical system, Feb 20, 2015
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE COMPLETELY SHUT OFF AND THE WINDOWS FAILED TO ROLL UP OR DOWN. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,900.
Electrical system, Feb 17, 2015
THE VEHICLE WOULD NOT START. I AM NOW CONCERNED THAT THE VEHICLE ELECTRICAL SYSTEM IS GOING TO FAIL IN ROUTE. IF THIS HAPPENS THEN THERE IS GOING TO BE AN ACCIDENT AS THE BRAKE SYSTEM AND POWER STEERING WILL FAIL CAUSING THE VEHICLE TO CRASH. ARE THEY WAITING FOR THAT TO HAPPEN BEFORE THEY SPEND THE MONEY TO FIX IT? MY FAMILY'S LIVES ARE AT STAKE HERE AS WELL AS ANYONE WE PASS ON THE ROAD. IT SAYS IN THE RECALL NOTICE THAT THEY ARE CONCERNED WITH OUR SAFETY BUT I BEG TO DIFFER. I RECEIVED THIS RECALL NOTICE ABOUT 3 MONTHS AGO WITH NO FOLLOW UP AT THIS TIME! WHEN I CALLED CHRYSLER ABOUT THE FIX THEY SAID THAT THE PARTS WERE NOT AVAILABLE UNLESS THE VEHICLE HAD ACTUALLY STOPPED WORKING AND HAD TO BE TOWED TO THEIR FACILITY. REALLY? *TR
Electrical system, Feb 6, 2015
TL*THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Service brakes, Hydraulic, Electrical system, Service brakes, Feb 5, 2015
2013 DODGE DURANGO SAFETY RECALL NOTICE 14V-154 AND 14V-391. *MW THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE. EVEN THOUGH SHE WAS ASSURED THEY WOULD BE ORDERED AND WOULD BE AVAILABLE AT THE TIME OF HER APPOINTMENT. *JB
Service brakes, Feb 3, 2015
TL*THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Jan 30, 2015
TL*THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED TWO NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Jan 27, 2015
TL*THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Jan 25, 2015
ANOTHER RECALL NOTICE SENT BY DODGE WHICH CAUSES A SAFETY RISK TO THOSE IN THE CAR AND A REMEDY IS STILL NOT AVAILABLE. WE CONTACTED THE DEALER AND THEY TOLD US THE PART IS NOT AVAILABLE AND TO WAIT FOR A SECOND NOTICE. WE HAVE NOT RECEIVED ANY CALLS OR FOLLOW UP NOTICES WITH REGARDS TO THIS RECALL NOTICE 14V-634 WHICH CAME OUT ON DEC 1, 2014. AS OF TODAY THE ISSUE HAS NOT YET BEEN CORRECTED BY THE DEALER. WE DO NOT FEEL SAFE DRIVING OUR DODGE DURANGO WITH A SAFETY RISK THAT COULD CAUSE VEHICLE SHUTDOWN WHILE DRIVING AND/OR UNDERHOOD ELECTRICAL FIRE. *TR
Electrical system, Jan 20, 2015
VEHICLE WON'T START, TOW TRUCK DRIVER GETS IT STARTED AFTER I TRIED FOR AN HOUR. LARSON DODGE SAID EVERYTHING WAS FINE, ONE WEEK LATER IT'S DOING THE SAME THING. ACTS LIKE ITS ON, WON'T TURN OFF, BUT ENGINE WON'T START, LIGHTS, DASH, EVERYTHING ON, WON'T TURN OFF, BUT WON'T START. SAME PROBLEM AS MANY I'VE READ ABOUT ONLINE TONIGHT, TIPM. FROM THE REVIEWS, IT'S A MONTH BEHIND ON BACK ORDER. GREAT... *TR
Service brakes, Jan 16, 2015
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Jan 15, 2015
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM THE CONTACT OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/24/15*CN UPDATED 03/02/15
Vehicle speed control, Jan 12, 2015
ON START, THE ENGINE REVVED UP TO 4000 RPM AND STAYED THERE. IT TOOK SEVERAL TAPS ON THE ACCELERATOR TO GET THE ENGINE TO RETURN TO NORMAL IDLE SPEED. THIS HAS HAPPENED INTERMITTENTLY AT LEAST A DOZEN TIMES SINCE. RANDOM - DIFFERENT TIMES OF DAY AND TEMPERATURE AND MOISTURE. *TR
Service brakes, Jan 12, 2015
PLEASE NOTE THAT WE RECEIVED A NOTIFICATION FOR A P14/NHTSA 14V-154 IN THE MAIL REGARDING THE BRAKE BOOSTER ON OUR 2013 DODGE DURANGO. WE NOTIFIED THE DEALERSHIP MONTHS AGO REGARDING THIS RECALL AND WERE TOLD THAT WE WOULD BE PLACED ON A WAITING LIST AND NEVER HEARD BACK. WE WOULD LIKE ACTION TAKEN TO HAVE THIS ISSUE FIXED ASAP REGARDING THE BRAKE BOOSTER. *TR
Electrical system, Jan 7, 2015
I RECEIVED A SAFETY RECALL (P60) FROM CHRYSLER ON DECEMBER 4, 2014. IT STATES THAT THIS ISSUE MAY RESULT IN A VEHICLE SHUTDOWN WHILE DRIVING AND/OR AN UNDERHOOD ELECTRICAL FIRE. AS OF THIS WRITING (1-7-15) I HAVE HEARD NOTHING FURTHER ON THIS ISSUE AND NO ONE CAN OFFER AN ETA FOR THE PARTS. WE ARE IN THE DEAD OF WINTER WITH WIND CHILLS IN THE -20 TO -30 DEGREES F. I DON'T CARE TO HAVE THE CAR SHUTDOWN DURING THIS TIME, LET ALONE A FIRE. THE RECALL STATES, "WE'RE SORRY FOR ANY INCONVENIENCE, BUT WE ARE SINCERELY CONCERNED ABOUT YOUR SAFETY." DODGE/CHRYSLER SURE ISN'T SHOWING THEIR CONCERN. PLEASE GET INVOLVED SO WE CAN GET THIS SAFETY PROBLEM TAKEN CARE OF. *TR
Service brakes, Jan 5, 2015
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Service brakes, Jan 5, 2015
I WAS TOLD BY MY DODGE DEALER THAT DODGE IS SENDING ONLY ONE BRAKE REPAIR A WEEK. I HAVE BEEN WAITING SINCE AUGUST OF 2014, THEY TOLD ME MAYBE BY JUNE OF 2015 THEY MIGHT HAVE MY BRAKE PART. WHAT IS DODGE'S PROBLEM? *TR
Electrical system, Service brakes, Dec 30, 2014
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS FOR THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Dec 26, 2014
MY CHRYSLER DEALER HAS FAILED TO REPLACE CHRYSLER'S RECALLED BRAKE BOOSTER AND SHIELD WITHIN A REASONABLE AMOUNT OF TIME. I TOOK MY 2013 DODGE DURANGO TO THE PREMIER CHRYSLERJEEP DODGE RAM OF TRACY, CALIFORNIA BACK IN JUNE 2014; THEY TESTED THE CAR AND SAID THEY WOULD CONTACT ME WHEN THE REPLACEMENT BRAKE BOOSTER AND SHIELD WERE IN STOCK. I'VE CALLED TWICE SINCE THEN AND WAS TOLD THAT PARTS ARE STILL NOT IN STOCK. I FEEL THIS IS AN UNREASONABLE WAIT FOR A RECALL THAT POSES A THREAT TO THE SAFETY OF ME AND MY FAMILY. *TR
Electrical system, Service brakes, Dec 26, 2014
PURCHASED VEHICLE IN NOV 2013. RECEIVED RECALL FOR BRAKE BOOSTER IN MAY 2014 (P14/NHTSA 14V-154). CALLED AND SCHEDULED AN APPOINTMENT. DEALERSHIP SAID THAT THEY WOULD CALL WHEN THE PART WAS RECEIVED. NO CALL TO DATE. RECEIVED SECOND RECALL NOTICE VIA MAIL ON 12/26/14. CALLED DEALERSHIP AND THEY STATED THAT THE PARTS WERE NOT COMING IN VERY QUICKLY. RECOMMENDED I FILE THIS COMPLAINT WITH THE NHTSA. ALSO STATED THAT THEY WERE DOING THE SECOND RECALL FOR SUN VISOR WIRING, RECEIVED IN AUG 2014, IN CONJUNCTION WITH THE BRAKE BOOSTER, WHEN/IF THE PARTS ARRIVE. (P36/NHTSA 14V-391). THIS REPORT IS FILED TO COMPLY WITH THE DIRECTIONS OF THE RECALL THAT STATE "IF YOUR DEALER FAILS OR IS UNABLE TO REMEDY THE DEFECT WITHOUT CHARGE AND WITHIN A REASONABLE TIME, YOU MAY SUBMIT A WRITTEN COMPLAINT TO THE ADMINISTRATOR".
Service brakes, Dec 22, 2014
P14 RECALL ON BRAKE BOOSTER. RECEIVED 2ND NOTICE TODAY AND HAVE BEEN TO THE DEALERSHIP 3 TIMES ALL 3 TIMES I WAS TOLD THAT THEY WILL NOT LOOK AT THE RECALLED PART AS THEY DON'T HAVE THE PARTS IN STOCK TO REPLACE. I CALLED CHRYSLER RECALL GROUP AND THEY CAN'T GUARANTEE THE PARTS TO BE AVAILABLE, ONLY TO CALL OTHER DEALERSHIPS TO SEE WHAT CAN BE DONE. ON TOP OF THIS I NOW HAVE A ALTERNATOR RECALL THAT I AM ON A "WAIT LIST" LIKE I HAVE BEEN SINCE JUNE FOR THE BRAKE BOOSTER. *TR
Visibility, Dec 22, 2014
WE WERE TRAVELING ON THE HIGHWAY WHEN WE HEARD A POP THEN IT SOUNDED LIKE A BAG WAS STUCK TO THE ROOF OF OUR CAR AND WAS FLAPPING IN THE WIND. WE STARTED TO OPEN THE SUNROOF SHADE WHEN WE NOTICED THE SUNROOF GLASS WAS BROKEN. WE WERE NOT HIT BY ANY ROAD DEBRIS AND AFTER STOPPING TO LOOK OVER THE DAMAGE WE NOTICED THE SUNROOF GLASS WAS BLOWN OUT NOT IN. THE LEFT OVER SUNROOF GLASS ON THE DRIVER SIDE CORNER WAS STICKING UP. WE BELIEVE THE SUNROOF GLASS EXPLODED OUT. *TR