2014 Dodge Durango
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 782 owner complaints filed for this model year. This is the 6th highest complaint count among 25 Durango model years with reports.
Of the 2014 reports, 23 involved a crash and 9 involved a fire. 60 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: seats
163 reports, newest first. Show all
Seats, Mar 5, 2021
DRIVING HOME AND HEADREST FORCEFULLY DEPLOYED STRIKING BACK OF MY HEAD. I WAS IN FAIRLY HEAVY TRAFFIC AND, AT FIRST, THOUGHT I HAD BEEN REAR ENDED. I DISCOVERED WHAT HAD HAPPENED ONCE I GOT HOME AND SAW THAT THE HEADREST WAS NOT INTACT.
Seats, Mar 1, 2021
HEADREST DEPLOYED WITHOUT A REAR COLLISION OR HARD BRAKING. VEHICLE WAS STATIONARY WHEN THE HEADREST SAFETY MECHANISM DEPLOYED.
Air bags, Seats, Feb 15, 2021
DRIVER SIDE HEADREST ASSEMBLY EXPLODED.
Seats, Other or unspecified, Jan 24, 2021
WE WERE DRIVING HOME FROM THANKSGIVING BREAK ON THE HIGHWAY WHEN WE HEARD A LOUD POP. MY HUSBAND THOUGHT MY DAUGHTER HAD THROWN SOMETHING AT HIS HEAD. WE LOOKED BACK AND SHE WAS ASLEEP. WE TURNED ON THE LIGHTS TO SEE WHAT HAPPENED AND WE FOUND THE HEAD TEST HAD POPPED OUT. MY HUSBAND HAD A SLIGHT HEADACHE AFTER BUT WE CANNOT GET THE HEADREST FIXED.
Seats, Jan 22, 2021
THE SECOND INCIDENT WAS MYSELF DRIVING ON THE FREEWAY THE DRIVER SIDE HEADREST BURST FORWARD WHILE IN MOTION HITTING ME IN THE BACK OF THE HEAD CAUSING ME TO SWERVE FROM THE FAR LEFT LANE ACROSS TWO LANES BEFORE GAINING CONTROL OF THE VEHICLE AGAIN. LUCKY FOR ME IT WAS LATE AT NIGHT AND NO OTHER TRAFFIC WAS AROUND OTHERWISE I COULD HAVE ENDED UP IN A COLLISION. ALSO REFER TO TRACKING NUMBER 11389462. AS THIS WAS THE SECOND HEADREST TO MALFUNCTION.
Seats, Jan 22, 2021
ONE DAY WHILE MY WIFE WAS DRIVING WITH MY 23 YEAR OLD DAUGHTER IN THE FRONT PASSENGER SEAT THEY WAS SITTING AT A RED LIGHT AND THE HEADREST BURST FORWARD HITTING MY DAUGHTER IN THE BACK OF THE HEAD. EVER SINCE THAT DAY SHE NOW HAS ISSUES WITH VERTIGO AND HAS DIZZY SPELLS AT LEAST 2 TIMES A MONTH.
Seats, Jan 13, 2021
I WAS PULLING OUT OF THE PARKING LOT OF MY PLACE OF EMPLOYMENT AND AS I STOPED TO MAKE A RIGHT TURN TO THE STREET. THE DRIVER SIDE HEADREST DEPLOYED AND HIT ME IN THE BACK OF MY HEAD AND NECK
Seats, Dec 14, 2020
ON 12/5/2020 AT ABOUT 1200 HOURS, I WAS DRIVING NORTHBOUND AT ABOUT 40 MPH ON LITCHFIELD RD IN GOODYEAR, AZ IN MY 2014 DODGE DURANGO WHEN THE FRONT PASSENGER-SIDE HEADREST DEPLOYED AGAINST THE BACK OF MY WIFE'S HEAD FOR NO APPARENT REASON. I LOOKED AROUND AND THERE WERE NO VEHICLES WITHIN A QUARTER-MILE OF MY VEHICLE WHEN THIS OCCURRED. ON ARRIVAL HOME, I INSPECTED THE FAULTY HEADREST AND IT APPEARED AN INTERIOR PLASTIC RETENTION PIECE WAS BUSTED. I CONTACTED MY DODGE DEALER, WHO ADVISED A REPLACEMENT WAS NOT AVAILABLE UNTIL MAY 2021. I CONTACTED CHRYSLER CUSTOMER CARE AND THEY WE'RE EQUALLY AS USELESS AS THE DEALER. I AM COMPLETELY ANNOYED, DISSATISFIED AND A BIT ENRAGED.
Seats, Nov 19, 2020
AS I WAS DRIVING DOWN THE ROAD THIS MORNING, TAKING MY KIDS TO SCHOOL, THE PASSENGER SEAT HEADREST COMPLETELY POPPED ITSELF OUT. CAME APART FROM FROM FRONT TO BACK AND IS LOCKED SO THAT IT CANNOT BE PUT BACK TOGETHER. IT HIT MY PASSENGER IN THE BACK OF THE HEAD.
Seats, Oct 24, 2020
RIGHT FRONT SEAT HEADREST HAS DEPLOYED FOR NO REASON WHILE DRIVING.
Seats, Oct 22, 2020
THE HEADREST BURST OPEN ON THE DRIVER SEAT FOR NO REASON, WHEN THE VEHICLE WAS ON BUT STATIONARY, PARKED IN MY GARAGE.
Seats, Oct 6, 2020
I WAS SIMPLY DRIVING BETWEEN 25-35 MPH, BY MYSELF, WHEN THE PASSENGER SIDE HEADREST SUDDENLY DEPLOYED. I THOUGHT SOMETHING OR SOMEONE HIT MY CAR. AFTER LOOKING AROUND I NOTICED THAT IT WAS THE PASSENGER HEADREST. I HAVE NO IDEA WHAT CAUSED IT TO ACTIVATE??? DEALER SAYS THE ONLY WAY TO FIX IT IS TO BRING IT TO THEM???
Seats, Sep 28, 2020
ACTIVE HEAD RESTRAINT ACTIVATED WITHOUT WARNING WITH OCCUPANT IN THE SEAT. VEHICLE WAS IN MOTION AND BEING DRIVEN NORMALLY IN TOWN. ACTIVE HEAD RESTRAINT HIT OCCUPANT AND CAUSED PAIN. TOOK TO DEALERSHIP AND WAS TOLD NOTHING THEY COULD DO OTHER THAN CHARGE ME 750 DOLLARS TO REPAIR THE ISSUE.
Seats, Sep 8, 2020
AS I WAS DRIVING DOWN THE HIGHWAY THE PASSENGER SEAT HEAD REST DEPLOYED HITTING ME IN THE BACK OF THE HEAD. THE INNER PARTS OF THE HEAD REST SNAPPED AND IT'S NOT RATTLING.
Seats, Aug 30, 2020
MY PASSENGER SIDE HEADREST BROKE AT THE PLASTIC CLIPS AND IS JUST HANGING THERE. WE JUST NOTICED WHEN WE GOT IN THE CAR TODAY... THANK GOODNESS NO ONE WAS RIDING IN THE SEAT. I'M NOW WORRIED ABOUT THE DRIVER'S SIDE HEADREST "EXPLODING" WHILE WE'RE DRIVING.
Seats, Aug 25, 2020
TRAVELING IN PARKING LOT LESS THAN 10MPH WHEN SUDDENLY THE PASSENGER HEADREST DEPLOYED WITH A LOUD BANG. FORTUNATELY THERE WAS NO ONE SITTING IN THE SEAT AT THE TIME, AS IT COULD HAVE CAUSED A SERIOUS INJURY. THERE WAS NOTHING THE CAUSED THE HEADREST TO DEPLOY. AFTER EXAMINATION, THE CHEAP PLASTIC PIECES HOLDING THE HEADREST IN IS PROPER PLACE WERE BROKEN. I AM NOW GREATLY CONCERN THIS WILL ALSO HAPPEN ON THE DRIVERS SIDE AND MAY CAUSE AN INJURY OR ACCIDENT. IT WAS CLEARLY A FAILURE OF A DEFECTIVE PART. SINE THAN I HAVE HEARD OF MANY SIMILAR INCIDENTS. THIS CLEARLY A SAFETY ISSUE AND SHOULD HAVE A RECALL FROM CHRYSLER/DODGE
Seats, Aug 18, 2020
KNOWN SAFETY ISSUE WITH THE ACTIVE HEAD RESTRAINT OF THE 2014 DODGE DURANGO. THE HEAD RESTRAINT IS KNOWN TO DEPLOY WITHOUT CAUSE, HITTING THE DRIVER IN THE BACK OF THE HEAD. THIS JUST HAPPENED TWO DAYS AGO (8/16/2020) TO THE DRIVER SIDE HEAD RESTRAINT OF MY 2014 DODGE DURANGO CITADEL WITH 60,000 MILES. NOTHING PROVOKED THE MALFUNCTION, AS THE VEHICLE WAS PARKED.
Seats, Aug 17, 2020
THE PASSENGER SEAT HEADREST POPPED ALL THE WAY OUT. THERE HAS BEEN NO WRECK, COLLISION, FORCE OF ANY KIND. THE CAR WAS IN PARK AT THE TIME. IT CAN NOT BE CLOSED.
Seats, Other or unspecified, Aug 8, 2020
WHILE DRIVING DOWN THE ROAD MY DRIVING SIDE HEAD REST POPPED OPEN HITTING ME IN THE BACK OF THE HEAD.
Seats, Aug 6, 2020
MY CAR WAS PARKED IN THE GARAGE. I WENT TO WORK ON MONDAY MORNING AND NOTICED MY HEAD REST WAS HANGING OPEN. THE HEAD REST FRONT PORTION POPPED OFF FROM THE BACK PORTION AND WILL NOT GO BACK TOGETHER. THE GARAGE ESTIMATE TO FIX THIS IS $900!! I THINK THIS SHOULD BE TAKEN CARE OF BY CHRYSLER SINCE I WASN'T EVEN DRIVING MY VEHICLE - IT'S JUST A FAULTY HEADREST.
Seats, Jul 31, 2020
DRIVER SIDE FRONT HEADREST DEPLOYED UN-COMMANDED. PLASTIC BRACKET HOLDING PIN FAILED. VEHICLE WAS PARKED OVERNIGHT IN DRIVEWAY AND SHUT DOWN. NO IMPACTS OCCURRED. APPEARS TO BE MATERIAL FAILURE OF THE PLASTIC BRACKET HOLDING THE RETAINING PIN.
Seats, Jul 27, 2020
THE PASSENGER HEADREST DEPLOYED WITHOUT REASON. THE VEHICLE WAS NOT IN MOTION AND PARKED IN MY DRIVEWAY.
Seats, Jul 13, 2020
WHILE PARKING THE PASSENGER SIDE "ACTIVE HEAD REST RESTRAINT" DEPLOYED DUE TO A FAILED PLASTIC PIECE THAT HOLDS A STEEL PIN INTO AN ELECTRONICALLY CONTROLLED SERVO. I WOULD LIKE A NEW HEAD REST SENT TO ME FREE OF CHARGE FOR INSTALLATION. THANK YOU.
Seats, Air bags, Jul 13, 2020
FRONT PASSENGER SIDE HEADREST DEPLOYED ON ITS OWN. I WAS NOT IN THE CAR WHEN IT HAPPENED. NO ACCIDENT OF ANY SORT.
Seats, Jul 9, 2020
DRIVING DOWN RURAL ROAD AT APPROX. 40MPH, SUDDENLY FELT SNAP TO BACK OF HEAD. FORCE WAS SUCH THAT DRIVER THOUGHT PERHAPS SHE HAD BEEN REAR-ENDED. PULLED OVER TO SIDE OF ROAD. NOTED DRIVER SIDE HEAD REST HAD SPLIT/SEPARATED WITH LARGE V SHAPED SEPARATION IN HEAD REST.*DT CONSUMER STATED SHE HAD A STRAINED NECK AND CONCUSSION.*JB