2014 Dodge Durango
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 782 owner complaints filed for this model year. This is the 6th highest complaint count among 25 Durango model years with reports.
Of the 2014 reports, 23 involved a crash and 9 involved a fire. 60 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: seats
163 reports, newest first. Show all
Seats, Jun 29, 2020
WHILE I WAS DRIVING ON THE FREEWAY DOING 65 MPH THE DRIVER'S SEAT HEADREST DEPLOYED. IT BURST FORWARD HITTING ME ON THE BACK OF THE HEAD SO HARD I STRUGGLED TO KEEP CONTROL. I WAS IN MOTION, NOT INVOLVED IN ANY TYPE OF IMPACT. THERE WAS NO REASON FOR THE HEADREST TO DEPLOY.*DT CONSUMER HAS CONTACTED THE DEALER AND WILL BE REPLACING THE HEADSET NEXT WEEK.*JB
Seats, Jun 28, 2020
HEAD RESTRAINT ON DRIVER SIDE DEPLOYED WHILE IN DRIVEWAY. PLASTIC RETAINER FAILED ALLOWING THE RESTRAINT TO ACTIVATE.
Seats, Other or unspecified, Jun 25, 2020
WHILE PARKED, MY DRIVERS SIDE HEADREST DEPLOYED LIKE IT WOULD IN AN ACCIDENT, WE WERE NOT HIT BY ANY OTHER CAR NOR WAS I IN ANY SORT OF ACCIDENT. JUST PARKED WHEN IT HIT ME IN THE BACK OF THE HEAD CAUSING AN INSTANT MIGRAINE AND NECK PAIN. THERE IS NO WAY TO REATTACH IT. *TR
Seats, Jun 25, 2020
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT AN UNDISCLOSED SPEED, THE FRONT PASSENGER'S SIDE HEADREST DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT STATED THAT HIS BROTHER-IN-LAW WAS RENDERED UNCONSCIOUS. THE CONTACT STATED THAT HIS BROTHER-IN-LAW SUSTAINED NECK INJURIES HOWEVER, MEDICAL ATTENTION WAS NOT SOUGHT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,302.
Seats, Jun 13, 2020
THE DRIVERS HEADREST ACTIVE HEAD RESTRAINT DEPLOYED DURING NORMAL DRIVING CONDITIONS. IT APPEARS THAT THE PLASTIC HOLDING THE PIN TO KEEP IT IN PLACE BROKE RELEASING THE PIN AND THE HEADREST. SO THE FEATURE DESIGNED TO KEEP THE DRIVER SAFE BECAME THE HAZARD. *TR
Air bags, Seats, Jun 12, 2020
HEAD REST SPONTANEOUSLY DEPLOYED, NO COLLISION OR ACCIDENT. VEHICLE STATIONARY IN DRIVEWAY. *TR
Seats, Jun 12, 2020
THE HEADREST ON MY 2014 DODGE DURANGO STARTED TO SEPARATE ON ONE SIDE AND WOULD NOT SNAP BACK IN PLACE. WITHIN A WEEK, IT SELF-DEPLOYED WHILE I WAS DRIVING AND HIT ME IN THE BACK OF THE HEAD. THERE HAD BEEN NO IMPACT OR CAUSE FOR THE HEADREST TO DEPLOY. ON INSPECTION, I FOUND THE PLASTIC BRACKET THAT HELD THE METAL HOUSING HAD FAILED AND WAS BROKEN IN SEVERAL PIECES. THE METAL HOUSING IS STILL LOCKED SHOWING THAT THE HEADREST HAD NOT DEPLOYED DUE TO IMPACT. *TR
Seats, Jun 11, 2020
I WAS DRIVING DOWN ROAD AND THE HEAD REST OUT OF THE BLUE POP OPEN. SCARED THE HECK OUT OF ME AND I PULLED OVER TO FIND IT BROKEN AND DONE THIS OUT OF NOWHERE. *TR
Seats, May 30, 2020
2014 DODGE DURANGO JUST LEFT HIGHWAY AT HIGHWAY SPEEDS ON TO EXIT RAMP. STOPPED AT END, MADE RIGHT TURN STARTED TO GO... " BANG " PASSENGER SIDE HEADREST MAKES LOUD NOISE HITS WIFE IN BACK OF HEAD . CAUSING NECK ACHE AND HEAD ACHE FOR TWO DAYS . I DID NOT LOOSE CONTROL BUT TOOK EYES OFF ROAD WHEN IT HAPPENED.THIS WAS A VERY DISTRACTING THING TO HAPPEN WHILE DRIVING ! PULLED OVER TOOK PICTURES , CALLED DODGE IMMEDIATELY .THEY SENT A COMPANY OUT TO INVESTIGATE , HAVE NOT HEARD BACK AT ALL . (( NOT TRYING TO DO YOUR JOB... TRUST ME)) PLEASE GOOGLE : DODGE HEADREST DEPLOYED MANY OTHER DODGE CARS HAVE SAME PROBLEM . THANK YOU FOR YOUR TIME [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Seats, May 25, 2020
WHILE TRAVELING ON VACATION, AND AT THE TIME PARKED IN A REST AREA, THE FRONT PASSENGER HEADREST RANDOMLY EXPLODED IN MY 2014 DODGE DURANGO. LUCKILY NOBODY WAS SITTING IN THE SEAT AT THE TIME AND NO INJURY OCCURRED. WE BOUGHT THIS VEHICLE NEW AND IT HAS NEVER BEEN IN A CRASH. NOTHING OCCURRED TO CAUSE THIS HEADREST TO DO THIS. PLASTIC PIECES ARE BROKEN AND THE HEADREST CANNOT BE RESET, IT HAS TO BE REPLACED. THE ESTIMATE FOR THIS REPAIR IS OVER $700. MY WIFE DRIVES THIS VEHICLE AS A DAILY DRIVER AND I AM CONCERNED THAT THE DRIVERS SEAT HEADREST WILL DO THE SAME THING WHILE WE ARE DRIVING, CAUSING AN ACCIDENT.
Seats, May 22, 2020
I DROVE OVER A POTHOLE ON A CITY STREET. I WAS TRAVELING AT 35 MPH, WHICH RESULTED IN FRONT PASSENGER HEADREST TO POP OUT. LUCKILY NO ONE WAS IN THE SEAT. THE HEADREST WILL NOT CLOSE BACK. *TR
Seats, Apr 29, 2020
TRAVELLING ON HIGHWAY AT 60 MPH PASSENGER HEADREST SUDDENLY DEPLOYED. THERE WAS NO BRAKING OR UNUSUAL ACTIVITY. OUR 12 YEAR OLD SON WAS IN THE PASSENGER SEAT, WAS KNOCKED ON THE HEAD BY IT, BUT NO INJURY. VEHICLE HAS AROUND 120,000 MILES, HAS HAD NO OTHER MAJOR ISSUES, AND BEEN IN NO PRIOR ACCIDENTS. I FIND THIS "SAFETY FEATURE" COMPLETELY UN-NECESSARY, AND AN EXPENSIVE OVER-KILL. A STANDARD HEADREST IS SUFFICIENT.
Seats, Apr 28, 2020
WHILE STOPPED AT A DRIVE THROUGH THE HEADREST OF THE DRIVER SIDE FRONT SEAT DEPLOYED HEATING ME IN THE BACK OF THE HEAD CAUSING A GOOD AMOUNT OF HEAD PAIN
Seats, Apr 18, 2020
THE PASSENGER HEADREST DEPLOYED WHILE A PASSENGER WAS SITTING IN SEAT. I ( THE OWNER OF THE CAR) WAS PARKED IN A PARKING LOT AND THE CAR WAS NOT IN MOTION. WE HAD DRIVEN TO A RESTAURANT AND WERE WAITING, PARKED IN A SPACE, IGNITION RUNNING, FOR OUR FOOD TO BE BROUGHT OUT TO THE CAR. WE HEARD A LOUD BANG, MY DAUGHTER SHRIEKED AND THEN WE FIGURED OUT THAT THE HEADREST POPPED OUT. SHE HAS A HEADACHE, SORE NECK BUT MINOR INJURIES, HOWEVER, HAD THE CAR BEEN IN MOTION AND THE DRIVER'S HEADREST DEPLOYED, THE SITUATION COULD HAVE BEEN DIFFERENT.*DT CONSUMER STATED HEADREST HAS BEEN REPLACED.*JB
Seats, Apr 15, 2020
PASSENGER SIDE HEADREST DEPLOYED WHILE DRIVING ON A HIGHWAY. SEAT WAS UNOCCUPIED, CAR GOING ABOUT 35 MPH, WITH NO COLLISION OR BRAKING OCCURRING TO SET OFF THE HEADREST.
Seats, Mar 31, 2020
WIFE WAS DRIVING IN A RESIDENTIAL AREA GOING APROX15MPH. DID NOT HIT ANYTHING ORWAS NOT STRUCK BY ANYTHING. WAS STRUCK IN THE HEAD THROWING HER HEAD VIOLENTLY FORWARD, BY THE DRIVERS SIDE HEADREST DEPLOYING. SHE WAS SHOCKED AS SHE HAD NO IDEA WHAT HAD HAPPENED. SHE IMMEDIATELY FELT PAIN AND LIGHT HEADEDNESS. RETURNED HOME LESS THAN BLOCK FROM THE HEADREST DEPLOYING. I TOOK HER TO ER, AFTER 2 HRS DETERMINED SHE HAD A CONCUSSION AND STRAINED MUSCLES IN HER NECK, BASICALLY WHIPLASH.
Seats, Mar 23, 2020
MARCH 22 2020 I GOT INTO MY VEHICLE DRIVERS SIDE AND WHEN I SAT DOWN THE HEAD REST DEPLOYED AND KNOCK ME ON THE BACK OF THE HEAD.HAD NOT EVEN STARTED THE VEHICLE IT WAS PARKED IN MY DRIVE WAY. I CALLED THE LOCAL DEALER AND HE TELLS THAT THERE IS NO RECALL FOR THE HEAD REST BUT ON LINE I SEE OTHER OWNERS HAVE HAD THIS PROBLEM HAPPEN TO THEM BUT WHILE DRIVING. CRAZY! I COULD NOT IMAGINE IF THIS HAD HAPPENNED WHILE I WAS DRIVING.. MY VEHICLE ONLY HAS 47960 THIS SHOULD NOT BE HAPPENING. HE'S TELLING ME THAT THIS WILL BE OUT OFMY POCKET. HUGE SAFTEY PROBLEM AND HOPE DODGE STEPS TO THE PLATE. I HAVE BEEN A HUGE DODGE OWNER MY LAST DURANGO I OWNED FOR 19 YEARS BEFORE I BOUGHT THIS ONE.. I HOPE I HEAR FROM SOMONE SOON!!
Seats, Feb 6, 2020
AS I WAS DRIVING ON THE HIGHWAY, THE PASSENGER SIDE HEADREST DEPLOYED.
Seats, Jan 30, 2020
PASSENGER SIDE HEADREST DEPLOYED WHILE OPERATING VEHICLE. THERE WAS HEADREST DAMAGE IN THE PROCESS, MAKING THE FASTENER UNREPAIRABLE. I DO NOT SEE A CURRENT OPEN RECALL ON THIS ISSUE, EVEN THOUGH THERE ARE NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE ONLINE.
Electrical system, Seats, Jan 8, 2020
DRIVER SIDE HEADREST INADVERTENTLY DEPLOYED WHILE OPERATING VEHICLE. HEADREST FASTENER DAMAGE IN THE PROCESS MAKING THE FASTENER UNREPAIRABLE. DEALER STATES THERE IS NO CURRENT OPEN RECALL ON THIS ISSUE EVEN THOUGH THERE EVEN THOUGH THERE ARE NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE ONLINE.
Seats, Dec 19, 2019
THE HEAD REST POP OPEN PUT OF NO WHERE. TRY TO EXPLAIN THIS TO THEM AND NO ONE IS WILLING TO HELP. HOWEVER AFTER DOING MY RESEARCH, I FOUND OUT I'M NOT THE ONLY ONE WITH THE PROBLEM AND THAT IS VERY COMMON. WHEN I BROUGHT THIS UP TO THEIR ATTENTION I WAS TOLD THAT THERE IS NOT A RECALL ON IT SO THEREFORE THEY WON'T BE ABLE TO HELP.
Seats, Nov 4, 2019
I WAS CLEANING MY CAR (STATIONARY IN DRIVEWAY) ON 11/3/2019 AND NOTICED A PIECE OF PLASTIC ON THE FLOORBOARD. I LOOKED UP TO SEE WHERE IT MIGHT HAVE CAME FROM AND NOTICED THE DRIVER SEAT HEADREST WAS SEPARATING. I ATTEMPTED TO PUSH THE TWO PIECES BACK TOGETHER AND THE HEADREST FULLY DEPLOYED. UPON INSPECTION I COULD SEE THAT THE CLIP THAT HOLDS A METAL PIN HAD FAILED. THE PLASTIC PIECE I FOUND WAS PART OF THIS CLIP. VERY GRATEFUL I WAS NOT DRIVING WHEN THIS HAPPENED. THIS VEHICLE IS ONLY 4 YEARS OLD. IT IS NOT STORED IN THE HEAT OR SUN. NOW WE GET TO WAIT FOR THE EVENTUAL FAILURE OF THE PASSENGER SIDE ACTIVE HEAD RESTRAINT. SAFETY DEVICES SHOULD NOT CAUSE INJURY.
Seats, Oct 20, 2019
WHILE VEHICLE WAS SITTING STATIONARY IN MY DRIVEWAY OVER NIGHT, THE PASSENGER SIDE HEADREST DEPLOYED. THE VEHICLE WAS UNOCCUPIED AND NOT IN MOTION. THE VEHICLE HAS 121,000 MILES ON IT. ONLINE RESEARCH REVEALED THIS IS A COMMON OCCURRENCE WITH OVER 30 INCIDENTS ALREADY DOCUMENTED. THIS SAFETY RELATED ITEM NEEDS TO BE IDENTIFIED FOR RECALL.
Seats, Oct 7, 2019
WHILE DRIVING THE CAR,MY DAUGHTER WAS IN THE PASSENGER SEAT AND WITHOUT WARNING, THE HEADREST ON THE PASSENGER SIDE BROKE AND HIT HER IN THE HEAD.
Seats, Oct 4, 2019
DRIVER'S SIDE HEADREST DEPLOYED WHILE THE VEHICLE WAS IN MOTION IN REVERSE IN OUR DRIVEWAY (NO ACCIDENT). THE HEADREST STRUCK THE DRIVER IN THE BACK OF THE HEAD, STARTLING THE DRIVER AND CAUSING A SAFETY HAZARD. UPON FURTHER INSPECTION OF THE HEADREST, THE PLASTIC PIECES HOLDING THE ROD THAT SECURES THE HEADREST FAILED.