2014 Dodge Durango
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 782 owner complaints filed for this model year. This is the 6th highest complaint count among 25 Durango model years with reports.
Of the 2014 reports, 23 involved a crash and 9 involved a fire. 60 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
782 reports, newest first.
Exterior lighting, Nov 27, 2017
RACETRACK TAIL LIGHT ASSEMBLY HAS WATER INSIDE AND BULB HAS BURNED OUT
Suspension, Electrical system, Wheels, Nov 19, 2017
FOR 2 YEARS WE HAD ISSUES WITH WORN INNER WALLS IN FRONT & STEERING SHAKE. WE BROUGHT IT IN WITH EXTENDED WARRANTY ALONG WITH VIDEO OF NOISE FROM SELF DIAGNOSTIC. OUR CONCERNS WERE DISMISSED BY DEALERSHIP & ANOTHER AUTOMOTIVE SHOP INFORMED ME THAT BOTH FRONT HUBS WERE BAD. CALLED DEALERSHIP AGAIN & SAME DISMISSAL. WE CHANGED BOTH HUBS AT OUR OWN EXPENSE AND PROBLEM FIXED. BUSHING WAS MAKING HORRENDOUS NOISE AND ALSO DISMISSED BY DEALERSHIP. CHANGED THAT ON OUR OWN EXPENSE AND ISSUE SOLVED. ALTERNATOR WAS SUPPOSEDLY CHANGED DUE TO RECALL BY DEALERSHIP & AFTER INSPECTING IT, WE HAVE BOTH AGREED THAT THE ALTERNATOR HASN'T BEEN TOUCHED. BOLTS SHOW NO SIGNS OF ANY TYPE OF TORQUE AND ALTERNATOR IS DUSTY AND DIRTY AS IS THE REST OF THE COMPONENTS IN ENGINE BAY WHICH ALSO LEAD US TO THE CONCLUSION. THIS VEHICLE WAS AND I BELIEVE STILL IS UNSAFE DUE TO RECALL CONCERNS AND THE LOCAL DEALERSHIP ABSOLUTELY REFUSES TO ACKNOWLEDGE ANY WRONG DOING. I WILL BE SEEKING FURTHER ACTION AGAINST THEM AND HOPE THIS DOESN'T CONTINUE TO HAPPEN TO OTHERS.
Electrical system, Engine, Nov 18, 2017
I SUBMITTED A PREVIOUS REPORT RELATED TO THIS ISSUE. TODAY MY CAR WAS PARKED ON THE STREET AND TOTALLY STARTED ON ITS OWN. THIS CAR DOES NOT HAVE A REMOTE START. I WAS WALKING TOWARDS MY CAR TRYING TO TURN OFF THE PANIC HORN WHICH WAS SOUNDING. I WAS APPROXIMATELY 15 TO 20 FEET AWAY FROM THE CAR WHEN IT STARTED. THIS IS THE 4TH TIME THIS CAR HAS STARTED ON ITS OWN. THE CAR WAS UNDER WARRANTY THE OTHER THREE TIMES THIS OCCURRED, BUT THE DEALERSHIP CHECKED IT OUT AND SAID THEY COULD NOT FIND A REASON. I AM REALLY CONCERNED THIS COULD OCCUR WHILE THE CAR IS PARKED IN OUR GARAGE AND CAUSE CARBON MONOXIDE POISONING (THE FIRST 3 TIMES IT STARTED ON ITS OWN THE CAR WAS PARKED IN THE GARAGE.)*BF *TR
Other or unspecified, Nov 13, 2017
WHILE ON A ROAD TRIP IN COLD WEATHER, MY CAR'S MAIN CONTROL CENTER SCREEN BLACKED OUT. IT HAD THE PHRASE "PLEASE INSERT UPDATED USB". I GOOGLED THIS ISSUE. MANY PEOPLE SAID THEY HAD A USB STICK TO PUT IN AND IT WORKED. I BOUGHT MY CAR NEW AND IT DID NOT COME WITH A STICK. I TOOK THE CAR TO THE DEALERSHIP TO GET AN UPDATE. THEY SAID IT WOULD BE $45. INSTEAD THEY ARE TELLING ME IT DIDN'T WORK AND I NEED A WHOLE NEW RADIO AT $335 PLUS INSTALL. SO BECAUSE OF A RADIO UPDATE MY DAY TRIP WAS RUINED, BECAUSE MY HEAT AND AIR WAS NOT WORKING! AFTER GOOGLING THIS ISSUE IT SEEMS TO BE A HUGE PROBLEM WITH DODGE/JEEPS. WHY ARE THEY NOT TAKING CARE OF THIS ISSUE WITHOUT THE EXPENSE GOING ONTO THE CUSTOMER?!!!
Exterior lighting, Nov 8, 2017
STANDING WATER IN THE RACE TRACK TAIL LIGHT FOR THE 3RD TIME IN 3 YEARS. DEALER HAS NOT FOUND THE ROOT CAUSE, JUST KEEPS REPLACING IT. CAUSES THE TAIL LIGHTS TO FLICKER ON AND OFF.
Electrical system, Seats, Oct 24, 2017
WHILE MY VEHICLE WAS PARKED IN MY GARAGE THE PASSENGER SIDE HEAD REST DEPLOYED WITHOUT IMPACT OR WARNING. FAILURE MILAGE WAS 46400. HAD LOCAL CHRYSLER DODGE INSPECT FAILURE AND WAS TOLD THAT HEAD REST NEEDED TO BE REPLACED AT A COST OF 709.49 IN ORDER TO HAVE THE AIR BAG LIGHT RESET.10/
Seats, Oct 11, 2017
ACTIVE HEAD RESTRAINT MALFUNCTIONED AND DEPLOYED WHILE DRIVING SLOWLY THROUGH A PARKING LOT. SPEED BUMPS WERE ENCOUNTERED, BUT I CANNOT REMEMBER IF THE AHR DEPLOYED WHILE PASSING ONE. PASSENGER SUFFERED HEAD INJURY.
Seats, Sep 28, 2017
WHILE DRIVING ON THE HIGHWAY SOMETHING EXPLODED LOUD INSIDE THE CAR. I SCREAMED AND AT THE FRONT PASSENGER'S SEAT, I SAW MY DAUGHTERS HEAD AND BODY MOVING FORWARD AS SHE WAS IMPACTED BY THE SEAT. THEN I NOTICED THAT THE HEADREST POPPED AND HIT MY DAUGHTER STRONGLY IN THE HEAD. I WENT RIGHT AWAY TO BIG O DODGE 2645 LAURENS RD, GREENVILLE, SC 29607. THE TECHNICIAN LOOKED AT THE HEADREST AND TOLD ME TO MAKE AN APPOINTMENT BECAUSE THEY WERE TOO BUSY. THEY GAVE ME AN APPOINTMENT FOR A WEEK LATER AND ALSO TOLD ME TO CALL CHRYSLER 800-992-1997 TO SEE IF THEY COVER THE PART. I TALKED TO ARIANA GONZALEZ 9:45AM AND SHE SAID SHE WAS GOING TO CALL BIG O DODGE TO VERIFY WHAT CAN BE DONE, BUT SHE NEVER CALLED ME BACK. I CALLED AGAIN CHRYSLER AND TALKED TO JOEL AND HE SAID THEY CAN'T DO ANYTHING ABOUT IT UNTIL THE CAR IS DIAGNOSED. I EMPHASIZED THAT THIS IS REALLY DANGEROUS AND THAT I AM AFRAID THAT THIS HAPPENS TO MY DRIVER'S SEAT WHILE I AM DRIVING. THIS IS A GREAT SAFETY HAZARD. IF THIS EXPLODES IN THE DRIVER'S SEAT WHILE DRIVING IT CAN CAUSE AN ACCIDENT. THIS IS MY DAILY USE VEHICLE AND I NEED THIS TO BE SOLVED RIGHT AWAY, AND PREVENT MANY OTHER PEOPLE USING DOGDE FROM BEING HARMED.
Engine, Sep 18, 2017
BAD OIL PRESSURE SENSOR WITH CODE P0520. ENGINE LIGHT SUDDENLY COME ON WHEN IDLE. SINCE THEN IT READ HIGH PRESSURE CLOSE TO 100PSI IN THE MORNING RIGHT AFTER I START MY CAR. LOWERED AS I DRIVE BUT THE ENGINE LIGHT DOESN'T GO OFF.
Seats, Sep 9, 2017
AFTER MAKING A LEFT TURN AT AN INTERSECTION, THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED. NO OTHER SAFETY SYSTEMS ACTIVATED, AND NO WARNING LIGHTS APPEARED ON THE DASH. THE DRIVER-SIDE HEADREST DID NOT DEPLOY. SPEED WAS LESS THAN 30 MPH. LOOKING AT THE HEADREST, IT APPEARS THAT THE PLASTIC CLIPS THAT HOLD IT IN PLACE FAILED, CAUSING THE DEPLOYMENT. SEE THE ATTACHED PHOTOGRAPHS. THE VEHICLE HAD 38,402 MILES AT THE TIME OF THE INCIDENT
Power train, Engine, Sep 6, 2017
HELLO, I JUST PURCHASED A 2014 DODGE DURANGO LIMITED AWD W/APPROXIMATELY 30,000 MILES. I HAVE HAD THE VEHICLE FOR ABOUT 3 WEEKS AND ON SEPTEMBER 4/5TH NOTICE HUGE PUDDLES OF OIL IN OUR DRIVEWAY. MY WIFE ATTEMPTED TO DRIVE IT THAT MORNING, BUT HEARD WEIRD NOISES "SPUTTERING NOISES" IN HER OWN WORDS. ONCE SHE TOLD ME OF THE ISSUE, SEVERAL HOURS LATER I STARTED THE DURANGO AND HEARD SIMILAR NOISES. LOOKING UNDER THE VEHICLE I NOTICE OIL ON THE UNDER CARRIAGE OF THE CAR STRETCHING MAYBE 5 FEET IN LENGTH. I CALLED CHRYSLER ROADSIDE ASSISTANCE AND NOTIFIED THEM OF THE ISSUE. THEY SENT OVER A TOW AND ONCE THE DEALERSHIP DIAGNOSED THE PROBLEM, THEY SAID IT WAS AN OIL COOLER LEAK. UPON READING SEVERAL FORUMS THIS SEEMS TO BE A COMMON ISSUE.
Air bags, Sep 4, 2017
AIRBAG LIGHT IS ON. JUST HAD THE SAME PROBLEM AND HAD TO SPEND A LOT OF MONEY TO REPLACE THE MODULE IN THE 2014 JEEP CHEROKEE. SEEMS FISHY. ARE WE SURE THERE ISN'T A RECALL?????
Engine, Aug 31, 2017
THE WATER PUMP BLEW AND HAD TO BE REPLACED. THE VEHICLE HAD LESS THAN 50,000 MILES ON IT. THIS SHOULD NOT HAVE HAPPENED. THE VEHICLE WAS STATIONARY AND WAS VERY LOUD WHEN WE STARTED IT, TOOK IT STRAIGHT TO OUR MECHANIC.
Air bags, Seats, Aug 24, 2017
MY WIFE WAS DRIVING THE VEHICLE WHEN THERE WAS AN EXPLODING SOUND IMMEDIATELY FOLLOWED BY HIT TO THE BACK OF HER HEAD. SHE IS CURRENTLY IN A LOT OF PAIN FROM HER NECK AND HAS A NICE HEADACHE TO ACCOMPANY IT. THE VEHICLE WAS IN MOTION WHEN THE HEADREST DEPLOYED ON IT OWN.
Electrical system, Aug 14, 2017
ALTERNATOR IS NOT STAYING CHARGED. HAD TO BE JUMPED MORE THAN ONCE BECAUSE I WILL GET SOMEWHERE AND THE CAR WON'T START. MECHANIC TESTED AND FOUND THE ALTERNATOR IS NOT FULLY CHARGING. GETTING VERY FRUSTRATED THAT I HAVE A VEHICLE THAT IS ONLY 3 YEARS OLD ALREADY HAVING PROBLEMS! IF THERE IS A RECALL WHY IS MY VIN NUMBER NOT INCLUDED???? ITS APPARENT THAT THIS HAS BEEN A PROBLEM WITH THE MAKE, MODEL AND YEAR OF MY VEHICLE!
Electrical system, Aug 7, 2017
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 25 MPH, ALL THE WARNING INDICATORS BEGAN FLASHING. THE VEHICLE WAS PARKED, TURNED OFF, AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO TIRE ONE IN GRAND FORK, SOUTH DAKOTA WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND DRAINED THE BATTERY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Seats, Aug 3, 2017
THE HEADREST OF THE PASSENGER SEAT SUDDENLY DEPLOYED WITHOUT ANY ACCIDENT WHEN THE VEHICLE DOESN'T MOVE . PLEASE ALSO NOTE THAT THE VEHICLE WAS NEVER USED OFF-ROAD. MY CAR HAS ONLY 35000 KM ON ITS ODOMETER AND NEVER BEEN INVOLVED TO ANY ACCIDENTS. IT SEEMS LIKE MANUFACTURER DEFECT. THE HEADREST DEPLOYED BECAUSE ALL PLASTIC LATCHES WERE DAMAGED DUE TO POOR QUALITY OF MATEREAL. I HAVE CONTACTED WITH MY LOKAL DEALER BUT HAD NO ANY HELP. I'M AFRAID THAT SAME COULD HAPPEN WITH DRIVER'S SIDE HEADREST WHILE DRIVING THAT ABLE TO LEAD FATAL ACCIDENT. PLEASE HELP PEOPLE TO BE SAFE, CHRYSLER DOESN'T WHANT TO HEAR US AT ALL ! PLEASE RAISE AN INVESTIGATION TO INITIATE RECALL.
Electrical system, Aug 1, 2017
THERE HAVE BEEN REPORTED ISSUES OF THE UCONNECT STEREO SCREEN GOING BLACK, AND BEING INOPERABLE, RESULTING IN THE OWNER HAVING TO REPLACE THE STEREO COMPLETELY, IF THE DEALERSHIP CANNOT CORRECT IT WITH A HARD RESET VIA THEIR DIAGNOSTIC MACHINES. INFORMED BY "ROYAL" WITH THE ONLINE DODGE CUSTOMER SERVICE DEPARTMENT, THIS ISN'T COVERED UNDER WARRANTIES OR OUTSIDE OF THE WARRANTIES. SEEMS TO HAVE BEEN AN ISSUE FROM 2012 TO THE PRESENT AND THE DEALERSHIPS NEED TO BE RESPONSIBLE FOR COVERING THE COST OF THIS DEFECT. I BOUGHT MY VEHICLE IN 2014, BRAND NEW, AND THIS IS THE 3RD YEAR HAVING THE TRUCK. STEREOS DO NOT JUST GO BLACK, I'VE OWNED PLENTY (MORE LUXURY LINED THAN DODGES). I'VE BEEN DRIVING WITH A BLACK STEREO SCREEN SINCE 7/26/2017 - UNACCEPTABLE.
Other or unspecified, Jul 31, 2017
WHILE STARTED AND PARKED AND SITTING IN DRIVER SEAT, TRIED TO PUT DOWN MIDDLE ROW HEADRESTS VIA THE COMPUTER DASHBOARD. IT DID NOT WORK, AND THEN DRIVER SIDE HEADREST POPPED OUT. SHOP CLAIMS IT'S COSMETIC AND NOT ELECTRICAL. HEADREST LATCH IS BROKEN AND NEEDS TO BE REPLACES $802 PARTS AND LABOR. I BELIEVE IT'S 1) ELECTRICAL & 2)(SECOND PLACE ON COMPLAINT) POOR HEADREST CONSTRUCTION. APPROX DATE OF INCIDENT LISTED.
Electronic stability control (ESC), Jul 26, 2017
THE ELECTRONIC STABILITY CONTROL LIGHT IS SHOWING UP AS IF TO HAVE A MALFUNCTION. A RECALL WAS ISSUED BY NHTSA, HOWEVER, IF I ENTER MY VIN NUMBER IT DOES NOT SHOW A RECALL. THE VEHICLE WAS IN MOTION WHEN THE LIGHT/ALERT CAME ON.
Exterior lighting, Jul 25, 2017
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE RAINING, WATER ENTERED INTO THE EXTERIOR TAIL LAMPS. DUE TO THE WATER INTRUSION, SOME OF THE TAIL LAMPS FAILED TO OPERATE. THE CONTACT STATED THAT SOME WATER ALSO LEAKED FROM THE TAIL LAMP AREA. THE AIRPORT CHRYSLER DODGE DEALER WAS CONTACTED AND DIAGNOSED THAT THE TAIL LAMP ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000. UPDATED 10/17/17*LJ *TR
Power train, Jul 21, 2017, crash
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED, THE VEHICLE SHIFTED OUT OF GEAR INDEPENDENTLY, ROLLED DOWN A HILL, AND CRASHED INTO A TREE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO STATION CHRYSLER JEEP OF MANSFIELD (91 CHAUNCY ST, MANSFIELD, MA 02048), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD SEND SOMEONE TO INSPECT THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 31,498. THE VIN WAS UNAVAILABLE.
Seats, Jun 22, 2017
MY DRIVER SIDE HEADREST DEPLOYED ON ITS OWN WHILE DRIVING DOWN THE ROAD. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND IT IS ONLY 3 YEARS OLD. THE DEPLOYMENT ALMOST CAUSED ME TO WRECK BUT I WAS ABLE TO MAINTAIN MY VEHICLE TO COME TO A STOP IN THE OTHER LANE. I HAVE CONTACTED THE DEALER AND DODGE WITH NO HELP. THERE EQUIPMENT MALFUNCTION AND I HAVE TO PAY $684 TO HAVE IT REPAIRED. KEEP IN MIND IT IS SUPPOSE TO DEPLOY IN A REAR END COLLISION AND THERE WAS NO COLLISION. IT WAS A SPONTANEOUS DEPLOYMENT.
Exterior lighting, Jun 19, 2017
2014 DODGE DURANGO CITADEL 5.7 LITER REAR RACETRACK LED LIGHTING BURNED OUT AT LOWER RIGHT SIDE BOTTOM. IT APPEARS WATER HAS ENTERED AND BURNED OUT THE LED BULBS IN THAT AREA.
Electrical system, Jun 18, 2017
A/C WILL NOT WORK--RELAY THAT IS BUILT INTO THE POWER MODULE WILL NOT FUNCTION--DEALER SAYS THEY WILL HAVE TO REPLACE THE WHOLE EXPENSIVE MODULE. CAN NOT GET THE PART.