2017 Dodge Durango
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 211 owner complaints filed for this model year. This is the 15th highest complaint count among 25 Durango model years with reports.
Of the 2017 reports, 9 involved a crash and 2 involved a fire. 10 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Power train, axle assembly, axle shaftAug 31, 2017
Chrysler (FCA US LLC) is recalling certain 2017 Dodge Durango vehicles. The vehicles may have been assembled with rear axle halfshafts that are too short.
If a halfshaft is too short, it may disengage from the differential causing a loss of drive and increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace both halfshafts, free of charge. The recall began on September 18, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T55.
Campaign 17V541000 on NHTSA.gov
Representative owner complaints
211 reports, newest first.
Air bags, Structure, Sep 16, 2021, crash
Vehicle was traveling around 60 moh.. Jumped curve and hit a tree. Air bags failed to deploy. Driver sustained multiple injuries including fractured pelvis, torn aeorta, hemothorax under ribcage, and several cuts, scrapes, and bruises requiring stitches.
Service brakes, Forward collision avoidance, Aug 11, 2021
The vehicle has a rear parking assist function. Via a Uconnect (touchscreen) system, the function can be enabled or disabled. The Uconnect system allows the operator to select whether the function will provide an audible warning or brake automatically if an object behind the vehicle is detected by any of 4 sensors installed in the rear bumper. The function can also be enabled or disabled via a physical button below the Uconnect system. I purchased the vehicle new and have owned the vehicle for 3 years. I have towed boats many times. Until recently, I was able to successfully use the touchscreen or physical button to disable the function when backing up with a trailer connected. Now I cannot disable the function or braking via either method. It appears to turn off for about 1 second before turning back on. I've tested in various conditions such as park/neutral, with/without a trailer, etc. to no avail. I thought I would try resetting software in the rear parking assist controller, so I disconnected both batteries and removed the proper fuse, but that didn't fix the issue. That got me worried because the failsafe should be that if the control system goes bad, the function should be disabled. I believe this to be true, because sometimes you need to back up to avoid collisions with irresponsible drivers, etc. If you are towing a trailer, you wouldn't be able to back up if the system failed. I understand about failsafe design from working on safety-critical aircraft computers. I reviewed the users manual and information online, and found that if connected to a trailer or exceeding 7 mph in reverse, the function should disengage. However, the function has NEVER, in 3 years, disengaged when towing a trailer, and I am unable to exceed 7 mph when towing due to the automatic braking. I tested this again by plugging a trailer into both factory-installed electrical receptacles provided with the tow package. I could not disable it. Other vehicle owners have the same issue.
Exterior lighting, Jul 21, 2021
The contact owns a 2017 Dodge Durango. The contact stated while driving 40 mph, the contact was pulled over by the police and was informed that their rear center taillight was inoperable. Additionally, the license plate light was also inoperable. The contact was able to continue driving back to the residence. The vehicle was taken to the local dealer to be inspected. The contact was informed that there was a cost for a diagnostic test. The contact declined due to the cost. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 84,506.
Exterior lighting, Jul 13, 2021
The contact owns a 2017 Dodge Durango. The contact stated that the headlights would turn off inadvertently after driving for 30 minutes. The contact was made aware of the headlight failure when she was pulled over by the police. The vehicle was taken to an independent mechanic and diagnosed that the headlight assemblies were faulty, but only the light bulbs were replaced. The failure recurred. The manufacturer was made aware of the failure. The failure mileage was unavailable. The Vin was unavailable.
Electrical system, Jul 7, 2021
The climate control system is malfunctioning, and the windows will not roll down. The heat comes on full blast and cannot be turned down or off, and it is summertime. On a hot day the car cannot be driven more than a couple of miles because the interior becomes so hot that it becomes difficult to breathe and remain conscious with the heat on full blast and the windows up. The controls for the windows do not work. The controls for the heat do not work. The climate control system is connected to, or is controlled, by the Uconnect System, which also does not work. I cannot safely operate this vehicle for more than about 5 minutes on a hot day. The vehicle is available for inspection. The problem was reproduced by an auto dealer, who said that it is likely a problem in the electrical system and would take about 3 hours to diagnose. The vehicle was not inspected by the manufacturer, police, insurance representatives or others. However, I called FCA. They told be to do a software update for the Uconnect System. I successfully updated the software, but it did not resolve the problem. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. However, about three months ago the Uconnect System began malfunctioning by occasionally and intermittently rebooting – i.e., flashing on and off. After a couple of weeks, the rebooting occurred more frequently, and now it will work at all.
Electrical system, Exterior lighting, Jun 21, 2021
The rear center tail light, or track light, was poorly designed and it allows water to get trapped inside and sit, resulting in the lights burning out. This single light assembly consists of a brake light that is the width of the rear hatch, a backup camera, and reverse lights. The only way to fix this problem is to replace the entire light assembly which costs over $1,000. This is a very widespread problem with Dodge Durangos based on the vast number of complaints for this specific issue, and I am surprised that this is not a recall considering the number of complaints associated with this problem. As you can see from the picture that I have attached, the bottom lights on both sides no longer work because of the sitting water inside. I tried to get this problem fixed, being that it is a manufacturer defect, but Dodge is unwilling to help me because my 2017 Durango is just out of warranty. I would greatly appreciate help with this problem. Thank you
Exterior lighting, May 23, 2021
Water in the rear tailgate light(race track)
Other or unspecified, May 19, 2021
Passenger headrest deployed without being in a car accident
Seat belts, May 10, 2021
BOTH SECOND ROW SEAT BELTS FAILED. THE DEALER COMMENT IS THAT BOTH RETRACTORS BROKEN. THE SEAT BELTS FAILED WITHIN 3 YEARS, BUT OUTSIDE THE MILEAGE RESTRICTION FOR WARRANTY REPAIR. THE VEHICLE IS PREDOMINANTLY FOR BUSINESS TRAVEL, WITH LIMITED SECOND ROW PASSENGERS, AND AVERAGING 25K MILES PER YEAR. A DODGE CASE WAS OPENED ON MY BEHALF, BUT I WAS INFORMED THAT THE VEHICLE IS OUT OF WARRANTY AND NO ACTION WILL BE TAKEN. THE PARTS ARE ROUGHLY $250, BUT LABOR TO INSTALL THEM IS SUBSTANTIALLY MORE, AS THE INTERIOR HAS TO BE DISASSEMBLED. IT IS UNREASONABLE FOR SEAT BELTS TO FAIL WITH 75,000 MILES ON THE VEHICLE, AND UNDER 200 USES.
Exterior lighting, May 4, 2021
TAIL LIGHT CRACKED ALLOWING WATER IN LIGHTS CAUSING LIGHTS TO GO OUT. NOTICED THIS ABOUT 1.5 YEARS AGO. NO OTHER DAMAGE, LOOKS LIKE IT WAS CUT WITH A LASER. CAR WAS STATIONARY
Exterior lighting, Apr 4, 2021
THE RACETRACK LIGHTS HAS WATER IN IT AND IT HAS FLASHED OFF AN ON. ONCE THE WATER WAS OUT IT CAME BACK ON
Exterior lighting, Mar 21, 2021
THE REAR TAIL LIGHT BAR FILLED WITH WATER AND STOPPED WORKING. THIS PART WAS 1ST REPLACED IN DECEMBER 2018, AND NOW THE 2ND ONE IS NO LONGER WORKING. THIS IS A SAFETY HAZARD AND A KNOWN ISSUE FOR THIS VEHICLE. I HAVE CALLED THE DEALERSHIP AND CHRYSLER AND THEY ARE NOT WILLING TO REPLACE OR FIX THIS KNOWN DEFECT.
Exterior lighting, Mar 21, 2021
THE REAR LIGHTS ARE FILLING WITH WATER. THIS WILL EVENTUALLY CAUSE SHORT OR PROBLEM WITH LIGHTS AND I FEEL IS A SAFETY ISSUE. I WILL ATTEMPT TO HAVE DEALER REPAIR, BUT I AM NOT SURE WHAT IS CAUSING THIS. I SEE OTHER ISSUES STATING THE RACETRACK LIGHT IS FILLING WITH WATER. WE HAVE DRAINED THE WATER NUMEROUS TIMES. I SEE THIS IS AN ISSUED FOR 2014, 2015, 2016 YEARS AS WELL I AM ATTACHING SIMILAR COMPLAINTS
Exterior lighting, Mar 20, 2021
I HAVE A 2017 DODGE DURANGO RT. MY TAILGATE LIGHTS HAVE WATER IN THEM AND DURING MY TRAVELS I AM NOTICING MY TRUCK IS NOT THE ONLY ONE. TRYING TO FIGURE OUT A FIX FOR THIS PROBLEM. IS IT MY RESPONSIBILITY DODGES?
Electrical system, Exterior lighting, Fuel/propulsion system, Feb 22, 2021
THE LEFT TURN SIGNAL AND THE BACK TRACK LIGHT GO OUT AT THE SAME TIME INTERMITTENTLY. ALSO THE STOP AND START FUNCTION IS STILL NOT WORKING CORRECTLY AND I HAD IT AT THE DEALER, DUTCHESS DODGE 2X'S NOW. 1ST TIME THEY STATED THE STOP/ START BATTERY AND THE 2ND TIME THEY REPLACED THE CEL AND STILL HAVING ISSUES WITH NOT WORKING CORRECTLY. I HAVE ONLY HAD THIS TRUCK SINCE OCTOBER. THERE'S NO WAY I SHOULD BE HAVING THESE ISSUES. THERE IS DEFINITELY GOING ON WITH THIS TRUCK AND NOT SURE WHY THERE IS NOT A RECALL. WHEN I WAS DRIVING AND MADE A STOP THE START/STOP FUNCTION STARTED WORKING BUT THEN THE LEFT TURN SIGNAL AND THE BACK TRACK LIGHT STOPPED WORKING . THE FIRST DAY I GOT THE TRUCK HOME THE START/STOP FUNCTION WAS NOT WORKING BUT THE TURN SIGNAL AND TRACK LIGHT WERE FINE. I PURCHASED THE TRUCK AND IT HAD 70751 MILES ON IT. THE STOP START/ STOP FUNCTION WAS NOT WORKING FROM THE DAY I PURCHASE IT AND THEN CAM ONE PROBLEM AFTER ANOTHER.
Exterior lighting, Feb 17, 2021
BOUGHT MY DURANGO COUPLE MONTHS AGO AND THE CENTER TAILLIGHT STOPPED WORKING AND FOUND OUT IT IS FULL OF WATER AND WHEN I WENT TO DEALERSHIP THE SAID THEY SELL SO MANY THAT THEY ARE ON BACK ORDER AND PRICE WAS $1200.00 SO AFTER READING SOME FORUMS I REALIZE THIS IS A VERY COMMON PROBLEM AND DON'T UNDERSTAND WHY THE MANUFACTURER IS NOT REPLACING THEM AS A RECALL WHEN THEY KNOW THAT THIS IS A HUGE PROBLEM
Exterior lighting, Feb 14, 2021
MY CENTER TAIL LIGHT KNOWN AS THE RACE TRACK LIGHT HAD GOTTEN MOISTURE IN IT AND SOME OF THE LED LIGHTS WENT OUT. I WAS IN THE PROCESS OF TRYING TO FIND A SOLUTION AS TO WHY THIS HAPPENED AS MY VEHICLE IS NOT EVEN 4 YEARS OLD YET. THIS ISSUE STARTED NOVEMBER OF 2020. WELL FAST FORWARD TO 2-13-21 THE WHOLE CENTER PART HAS NOW COMPLETELY WENT OUT AND DOESNT WORK AT ALL. I HAVE BEEN DOING ALOT OF RESEARCH AND SEE THERE IS ALOT OF ISSUES WITH PEOPLE HAVING THE SAME PROBLEMS AND THE MANUFACTURER NOT DOING ANYTHING ABOUT THE ISSUE TO FIX THEM. THIS IS A HUGE SAFTEY CONCERN AND WOULD LIKE SOME MORE FEEDBACK ON WHAT COULD BE DONE TO HAVE IT FIXED AS ITS NOT A CHEAP FIX AT ALL. THANK YOU IN ADVANCE AND HOPEFULLY WE CAN GET SOMETHING GOING FOR THIS.
Exterior lighting, Feb 8, 2021
HAVING ISSUES WITH WATER IN RACE TRACK TAILLIGHT AND NOW. THE WHOLE RACETRACK TAIL LIGHT IS OUT
Electrical system, Feb 8, 2021
MY LIGHTS KEEP BLINKING ON AND OFF MY WINDOW KEEPS GOING UP AND DOWN THE PASSENGER WINDOW MY REMOTE STARTER SOMETIME DON'T WANT TO START
Power train, Jan 29, 2021
GEAR SHIFT WILL SHIFT FROM PARK TO DRIVE. VEHICLE WAS PARKED WHILE RUNNING AND SHIFTED TO DRIVE WITHOUT ANYONE IN THE VEHICLE. VEHICLE ALSO SHIFTED OUT OF GEAR WHILE STOPPED AT A TRAFFIC SIGNAL. WOULD NOT SHIFT OUT OF PARK. HAD TO SHUTOFF VEHICLE AND RESTART IT TO GET OUT OF PARK.
Steering, Vehicle speed control, Wheels, Jan 16, 2021
DRIVING CAR ON FREEWAY WHEN THE COMPUTER LOCKED UP SYSTEM OF AWD AND SENSORS. THE BACK TIRES WOULD NOT TURN AND CAR STARTED TO JERK AND SLOWED DOWN. THE DASH BOARD LIGHTED UP AND ALL SENSORS SAID OFF OFF OFF . THE MILEAGE SPEEDOMETER CHANGED TO KILOMETERS AND THE MAPPING SCREEN HAD THE CAR GOING IN A CIRCLE. THE STEERING WHEEL WAS STIFF AND CARS WHERE PASSING ME BY. THE CAR MADE A CLUNKING SOUND WHEN IT FIRST HAPPENED. I GOT SCARED TRYING TO FIGURE OUT WHAT TO DO. I SLOWLY GOT OUT OF TRAFFIC AND OFF THE FREEWAY TO PARK THE CAR. HAD THE TOW PERSON COME AND WE HARD TIME GETTING IT TO STAY IN NEUTRAL. I HAD TO STAY IN THE CAR SO IT WOULD NOT SHUT OFF. WHEN GOT IT TO DEALERS FOR REPAIR THE REPAIR PLACE SAID THE COMPUTER MUST HAVE RESET ITSELF AND THEY COULD NOT FIND ANYTHING WRONG?? I FEEL THIS IS A BIG PROBLEM? THIS SHOULD BE LOOKED INTO AS IT COULD BE LIFE THREATING WHEN DRIVING ALONG AND THE COMPUTER TAKES OVER LIKE THAT AND YOU HAVE NO CONTROL OF THE WHEELS. MY TOW PERSON SAW WHAT IT WAS DOING ALSO NOT JUST ME. SO I KNOW IT WAS HAPPENING. SOMETHING IS WRONG WITH THAT COMPUTER SYSTEM WHERE IT JUST SHUTS DOWN LIKE THAT. IT HAS DONE IT BEFORE ON A SMALLER AREA OF JUST THE HIGH BEAM CONTROLS BUT THIS TIME IT WAS THE WHOLE DRIVING MECHANIZM. PLEASE LOOK INTO THIS PROBLEM. I WOULD LIKE TO SEE A NEW COMPUTER OR SOMETHING DONE WITH MY CAR SO IT IS SAFER AND MORE RELIABLE. SINCERELY, JAN MILOS
Power train, Jan 10, 2021
WHEN I DRIVING OR JUST HIT THE GAS IT FEEL LIKE MY REAR DIFFERENTIAL TRYING TO JUMP OUT THE CAR IDK I'M PRETTY SURE IT HAS SOMETHING TO DO WITH THE HALFSHAFT SEPARATION I DEFINITELY NEED TO GET THIS LOOKED AT BECAUSE JUST GOT THE CAR 3 DAYS AGO
Exterior lighting, Dec 24, 2020
MY 2017 DODGE DURANGO HAD WATER INTRUSION IN THE LIFT-GATE TAIL LIGHT. I HAD ONE REPLACED UNDER WARRANTY AFTER I NOTICED THAT THE LIGHTS HAD FAILED AND COULD SEE THE WATER POOLING IN THE LIGHT. THE REPLACE TAIL LIGHT ALSO HAS WATER POOLING IN THE BOTTOM PART OF THE LIGHT. THE DEALER WON'T REPLACE THIS ONE FOR FREE BECAUSE THE WARRANTY HAD EXPIRED.
Lane departure, Forward collision avoidance, Nov 20, 2020
WHILE DRIVING, THE LIGHTS ON THE DASH CONTROL PANEL (SPEED, RPM'S, BLINKERS, ETC) TURN OFF AND ON RANDOMLY MULTIPLE TIMES. WHILE DRIVING, THE LANE SENSE WILL TURN OFF AND ON RANDOMLY MULTIPLE TIMES. WHILE DRIVING, THE ACC/FXCW WILL TURN OFF AND ON RANDOMLY MULTIPLE TIMES. WHILE DRIVING, THE PASSENGER WINDOW WILL ROLL DOWN MULTIPLE TIMES. WHILE DRIVING, THE AM/FM/XM RADIO CUTS IN & OUT. THESE THINGS HAPPEN ON CITY STREETS AND THE HIGHWAY WHILE THE VEHICLE IS IN-MOTION. ISSUES TYPICALLY TAKE PLACE WHEN THE TEMPERATURE IS BELOW 30-DEGREES FAHRENHEIT. ISSUES WERE OBSERVED JANUARY 2019 FEBRUARY 2019 NOVEMBER 2019 DECEMBER 2019 JANUARY 2020 NOVEMBER 2020 SERVICE DATES WITH AUTHORIZED DODGE DEALERS INCLUDE: FEBRUARY 4, 2019 FEBRUARY 12, 2019 DECEMBER 12, 2019 DECEMBER 21, 2019 **ALL WERE UNDER WARRANTY & NONE EVER OFFICIALLY DIAGNOSED THE ISSUE. I'VE HAD THE VEHICLE TESTED BY 3 DIFFERENT DODGE DEALERS WHO TOLD ME THEY WERE UNABLE TO DIAGNOSE THE ISSUE. THE DEALERS WERE UNABLE TO PROVIDE ME WITH THE INFORMATION THEY WERE SEEING FROM THEIR DIAGNOSTICS MACHINES AS IT WAS DEEMED CONFIDENTIAL. IN ADDITION, THE FOLLOWING ISSUES ALSO OCCUR: - KEY FOBS WILL NOT START THE VEHICLE - U-CONNECT WILL NOT START THE VEHICLE
Exterior lighting, Nov 10, 2020
WATER ENTERS THE REAR TAIL LIGHT TRACK LIGHTING SYSTEM, CAUSING SHORTS IN THE LED LIGHTS. I HAVE HAD IT REPLACED 2 TIMES NOW BECAUSE OF THIS DEFECT. THE NEW TRACK LIGHT HASN'T BEEN INSTALLED FOR 1 YEAR YET AND WATER HAS GOTTEN BACK INTO THE TAIL LIGHTS CAUSE SHORTAGES AND OUTAGES. THIS IS A HAZARD THAT NEEDS TO BE ADDRESSED BY DODGE