2017 Dodge Durango
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 211 owner complaints filed for this model year. This is the 15th highest complaint count among 25 Durango model years with reports.
Of the 2017 reports, 9 involved a crash and 2 involved a fire. 10 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Power train, axle assembly, axle shaftAug 31, 2017
Chrysler (FCA US LLC) is recalling certain 2017 Dodge Durango vehicles. The vehicles may have been assembled with rear axle halfshafts that are too short.
If a halfshaft is too short, it may disengage from the differential causing a loss of drive and increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace both halfshafts, free of charge. The recall began on September 18, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T55.
Campaign 17V541000 on NHTSA.gov
Representative owner complaints
211 reports, newest first.
Other or unspecified, Jan 15, 2020, crash
ON JANUARY 6, 2020, I PLACED MY 2017 DODGE DURANGO INTO PARK IN MY HOME'S DRIVEWAY AND EXITED THE VEHICLE, LEAVING THE EMPTY VEHICLE IDLING. APPROXIMATELY 30 SECONDS LATER, THE VEHICLE SLIPPED OUT OF PARK AND INTO DRIVE AND ROLLED AWAY, FORWARD, INTO MY GARAGE, CAUSING SIGNIFICANT PROPERTY DAMAGE. I HAVE THE INCIDENT RECORDED ON VIDEO, BUT I AM UNABLE TO UPLOAD IT TO THIS WEBSITE. I WILL HAPPILY FORWARD IT BY EMAIL OR OTHER MEANS IF REQUESTED. I ALSO HAVE PHOTOS OF THE GARAGE DAMAGE. I AM AWARE THAT DODGE/JEEP/RAM HAVE HAD THIS ISSUE WITH THE DIAL GEAR SHIFTER SLIPPING OUT OF GEAR RESULTING IN ROLLAWAY INCIDENTS. NO RECALL HAS BEEN ISSUED AND THIS IS A VERY SERIOUS SAFETY CONCERN. I HAVE THREE SMALL CHILDREN THAT THANKFULLY WERE NOT NEAR THE VEHICLE WHEN THE INCIDENT OCCURRED. CONSUMERS SHOULD BE MADE AWARE THAT THIS ISSUE WITH THE DIAL SHIFTER REMAINS ONGOING AND A RECALL SHOULD BE ISSUED BY THE MANUFACTURER. I HAVE CALLED CHRYSLER'S CORPORATE OFFICE TO REPORT THIS ISSUE BUT TO DATE, NO ONE HAS BEEN IN CONTACT WITH ME REGARDING THIS ISSUE OR THE IMMEDIATE REPAIRS THAT ARE NECESSARY.
Exterior lighting, Jan 13, 2020
TL* THE CONTACT OWNS A 2017 DODGE DURANGO R/T AWD. THE CONTACT STATED THAT THE RACE TRACK LIGHTS WERE BURNED OUT BY WATER. THE VEHICLE HAD NOT BEEN SEEN AT THE DEALER FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE EXTENDED WARRANTIES EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Exterior lighting, Jan 13, 2020
WATER IS GETTING IN THE TAIL LIGHTS AND CAUSING THE LIGHTS TO GO OUT.
Exterior lighting, Jan 10, 2020
BUENAS TARDES, LA LUZ QUE VA EN LA PUERTA TRASERA DEL BAL, AUNQUE NO ESTA ROTA, PRESENTA FILTRACIN DE AGUA, Y YA DEJARON DE ILUMINAR ALGUNOS LED. MI NOMBRE ES [XXX], ESTOY EN BOGOTA COLOMBIA, EMAIL [XXX], EL VEHCULO TIENE 36.000 KM, Y EL CONCESIONARIO, LA NICA SOLUCIN QUE DA ES CAMBIARLA PERO NO DAN GARANTA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Exterior lighting, Dec 26, 2019
WATER COLLECTS IN THE REAR TAIL LIGHT ASSEMBLY (THE ONE ACROSS THE TAILGATE WITH THE BACK-UP CAMERA). SO BAD, SOME LAMPS HAVE BLOWN OUT ON THE LOWER RIGHT OF THE ASSEMBLY. IT ONLY DRAINS OUT WHEN REMOVING A.BOLT ON EACH SIDE, BUT WITHIN A FEW WEEKS, THE WATER RETURNS.
Electrical system, Structure, Dec 6, 2019
THE REAR LIGHTS FILL UP WITH WATER WHEN IT RAINS AND MAKES THE LIGHTS IN OPERABLE, IT'S A KNOWN ISSUE THAT IS AFFECTING SEVERAL MODEL YEAR DURANGO'S BUT CHRYSLER REFUSES TO DO ANYTHING ABOUT.
Electrical system, Nov 22, 2019, fire
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. APPROXIMATELY FOUR HOURS AFTER PARKING THE VEHICLE IN THE DRIVEWAY, FLAMES APPEARED FROM THE REAR PASSENGER SIDE QUARTER PANEL OF THE VEHICLE. AS A RESULT, THE REAR WINDSHIELD SHATTERED AND REAR PASSENGER SIDE TIRE EXPLODED. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. A FIRE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED AS OF YET. THE FAILURE MILEAGE WAS 60,000.*DT*JB
Electrical system, Nov 11, 2019
REAR TAIL LIGHTS (DODGE CALLS IT THE 'RACE TRACK') HAD WATER INTRUDE INTO IT AND CAUSED THEM TO BURN OUT. I ENDED UP BUYING A USED ONE FROM A JUNK HARD AND FIXED WHERE I FEEL THE WATER WAS GETTING IN. SO FAR SO GOOD BUT IT'S A REQUIRED BY LAW TO HAVE IT WORKING AS IT'S THE ONLY PARKING LIGHTS ON THE BACK. L WOULD HAVE RATHER HAD MINE REPLACED WITH A NEW OE BUT NOT FOR $1500 FOR A NEW ONE.
Exterior lighting, Oct 31, 2019
I DID MY OWN INVESTIGATION AND I FOUND OUT THAT ALMOST EVERY DODGE DURANGO 2017 HAS A PROBLEM ON THE LEFT FRONT TURN LIGHT SWITCH. IT IS AN ELECTRICAL PROBLEM, IT DOESN'T MATTER IF YOU CHANGE THE BULB SEVERAL TIMES
Exterior lighting, Oct 29, 2019
THIS DESCRIPTION OF THE INCIDENT HAS HAPPENED NUMEROUS TIMES. WHEN THE VEHICLE IS STATIONARY I GO TO THE REAR OF THE VEHICLE AND OPEN UP THE BACK HATCH. ONCE IT IS OPEN ON SEVERAL OCCASIONS I HAVE CUT MY UPPER ARM/FOREARM AT THE POINT WHERE THE REAR TAILLIGHTS ARE SEPARATED. I HAVE FELT THE AREA AND HAD FAMILY AND FRIENDS DO THE SAME. THEY ALL AGREE IT IS VERY SHARP AND HAZARDOUS.
Electrical system, Exterior lighting, Oct 3, 2019
FRONT DRIVER SIDE TURN SIGNAL INTERMITTENTLY STOPPED WORKING A COUPLE MONTHS AGO. IT EVENTUALLY STAYED OUT. THINKING THE BULB WAS BAD, BOTH FRONT TURN SIGNAL BULBS WERE REPLACED WITH LEDS. A FEW DAYS AGO, THE ISSUE RESURFACED AND CONTINUES TO INTERMITTENTLY WORK. THIS HAPPENS RANDOMLY WHILE MOVING OR STATIONARY. I HAVE SEEN OTHERS POST OF THIS SAME ISSUE AND I FEEL IT IS A SAFETY ISSUE AND SHOULD BE RECALLED FOR REPAIR AT NO OWNERS EXPENSE.
Electrical system, Sep 29, 2019
FOR THE PAST 2 WEEKS THE LIFT GATE WILL OPEN ON IT'S ON UNLESS DOORS ARE LOCKED. LATELY THE DOORS WILL UNLOCK OWN THEIR OWN AND THE LIFT GATE WILL OPEN IMMEDIATELY. TODAY THE HOOD AJAR ALERT IS ON MY DASH WHICH IS A SECURITY GUARD FOR THE REMOTE START.
Electrical system, Exterior lighting, Structure, Sep 24, 2019, crash
DEER WAS STRUCK BY VEHICLE WHILE TRAVELING ABOUT 50 MILES PER HOUR ON A CITY ROAD. SEVERE DAMAGE TO FRONT DRIVER SIDE TO INCLUDE UNDERCARRIAGE AND ELECTRICAL PARTS. AIR BAGS DID NOT DEPLOY AND I FEEL LIKE THEY SHOULD HAVE. I WAS INFORMED BY THE TOW TRUCK DRIVER THAT THE AIRBAG SENSORS WERE DESTROYED AND THE BAG SHOULD HAVE GONE OFF.
Service brakes, Engine, Sep 12, 2019
I DOWNLOADED AND SUCCESSFULLY INSTALLED A RECOMMENDED SOFTWARE UPDATE TO MY 2017 DODGE DURANGO THIS PAST SUMMER. SINCE THEN I HAVE NOTICED THAT I HAVE DIFFICULTY SHUTTING OFF THE VEHICLE BECAUSE SOMETHING HAS CHANGED IN THE TIMING OF THE THE AUTOMATIC SHUT-OFF AND WHEN I TURN IT OFF. I HAVE OCCASIONALLY STARTED TO LEAVE THE VEHICLE AND FOUND THAT I HAD NOT TURNED IT OFF, BUT BACK ON. THIS IS AN AGGRAVATION ALL BY ITSELF, BUT THE REASON FOR MY REAL COMPLAINT WAS NOT DISCOVERED UNTIL I HOOKED UP MY TRAILER. I FOUND THAT I CANNOT TURN OFF OR DISABLE MY PARK ASSIST. WHEN THERE IS A NEAR OBJECT SUCH AS A TRAILER, WHEN I TRY TO BACK UP, THE BRAKES LOCK ON. I DISCOVERED THIS WHILE IN THE MIDDLE OF THE ROAD ON A BLIND CORNER TRYING TO BACK INTO A DRIVEWAY. I LIVE IN THE COUNTRY SO I HAD TO GO A MILE DOWN THE ROAD IN ORDER TO FIND A PLACE THAT I COULD U-TURN. I THEN HAD TO DETACH AND MANUALLY PARK MY TRAILER. I CAN TELL YOU THAT WAS A LITTLE SCARY NOT BEING ABLE TO BACK INTO THE DRIVEWAY TO GET OUT OF HARMS WAY. OH, THE BEST PART, EVEN THOUGH THE SOFTWARE PROBLEM WAS CAUSED BY DODGE SOFTWARE ENGINEERS, I HAVE TO PAY TO GET IT FIXED. THE SOONEST APPOINTMENT IS 2 WEEKS FROM NOW. BETWEEN NOW AND THEN I HAVE TO TAKE A TRIP TO CHICAGO AND PARK WHERE I KNOW I WILL HAVE TO PARK IN TIGHT SPACES.
Exterior lighting, Aug 27, 2019
THE REAR RACE TRACK LIGHT HAS HAD WATER IN IT FOR MONTHS AND HAS NOW SHORTED OUT PART OF THE LIGHT. WHEN I BOUGHT THE VEHICLE USED THEY SAID THAT WAS NORMAL AND WILL DRAIN ON IT'S OWN. NOW THAT THE WARRENTY IS UP THEY WILL NOT COVER IT.
Steering, Power train, Engine, Jul 22, 2019
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, THE ENGINE SEIZED, AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 1130 AUTO MALL DR, LANCASTER, CA 93534, (661) 948-8411), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 20,500. THE VIN WAS NOT AVAILABLE.
Power train, Jul 15, 2019
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. THE CONTACT STATED THAT THE TRANSMISSION GEARS CONSTANTLY SEIZED WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED THERE WAS A DELAY WITH THE TRANSMISSION GEARS CHANGING OVER AND THE VEHICLE ACCELERATING, CREATING THE RISK OF A POTENTIAL CRASH. STEVENS CREEK CHRYSLER JEEP DODGE RAM (4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) WAS CONTACTED, BUT COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT ISSUED A POWER TRAIN RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Electrical system, Exterior lighting, Jul 4, 2019
THE TURN SIGNAL STOPPED WORKING FOR A FEW DAYS; THEN IT STARTED BACK WORKING FOR ABOUT A WEEK. THE FIRST TIME IT HAPPENED I WAS STATIONARY AT A LIGHT WAITING TO TURN. THEN IT STOPPED WORKING AGAIN, SO I TOOK MY VEHICLE IN TO GET IT FIXED. THE FRONT PART OF MY AIR CONDITIONING STOPPED WORKING ON NUMEROUS OCCASIONS. IT STOPS, THEN I DRIVE AND HAPPEN TO HIT UNEVEN ROAD AND IT WOULD JUMP BACK ON. AT THE MOMENT IT IS NOT WORKING. THE FRONT SECTION OF THE AIR CONDITIONING BREAKS DOWN OUT OF NOWHERE, BUT THIS HAS NEVER HAPPENED TO THE BACK PORTION OF MY AIR CONDITIONING. THIS OCCURRENCE HAPPENS WHEN STATIONARY, OR WHEN THE VEHICLE IS IN MOTION.
Steering, Electronic stability control (ESC), Jun 4, 2019
I HAD PUT THE 2017 DURANGO AND THE SHOP ABOUT 5 TIMES FOR THE SAME THING AND THEY SAID THE WARRANTY WAS OUT AND IT COULDN'T BE FIXED AND I DIDN'T UNDERSTAND THAT FOR THE SAME THING OVER AGAIN THEY KEEP MESSING UP
Electrical system, Structure, Fuel/propulsion system, Jun 4, 2019
WENT TO HEAD HOME FROM VACATION AND STOPPED AT A STORE WITH THE ENGINE RUNNING. VEHICLE ENGINE SPUTTERED THEN CUT OFF. TRIED TO START VEHICLE AND VEHICLE WOULD NOT START. SOUNDED LIKE IT WAS TURNING OVER.HAD TO HAVE CAR TOWED 2 1/2 HOURS TO OUR DEALERSHIP. ONCE IN DEALERSHIP FOUND TIPM TO BE DEFECTIVE WHICH CAUSED THE FUEL PUMP TO BREAK. 16 DAYS LATER THE WATER PUMP FAILED. AT 28,000 MILES 3 MAJOR ENGINE PARTS HAVE BEEN REPLACED. NOT TO MENTION ALL THE OTHER FLAWS IN THIS VEHICLE. PASSENGER SIDE WINDOW ALSO WORKS INTERMITTENTLY. VEHICLE IS STILL IN SERVICE DEPARTMENT FOR THE SECOND TIME IN LESS THAN A MONTH.
Electrical system, May 28, 2019
A VEHICLE THAT WAS PREVIOUSLY BOUGHT BACK DUE TO THE ENGINE AND CONSOLE SHUTTING OFF WHILE IN OPERATION WAS SOLD TO ME BY BILL LUKE DODGE IN PHOENIX, AZ. I WAS INFORMED THAT THIS PROBLEM WAS FIXED AND THAT IT HAD BEEN ANALYZED AT A FACILITY FOR MONTHS PRIOR TO BEING PUT BACK ON THE MARKET. WHEN WE WENT TO TEST DRIVE IT THE SALESMAN DID EXPLAIN THAT IT HAD BEEN DIFFICULT TO START, BUT FURTHER EXPLAINED THAT THE SHOP WOULD FIX ANY ISSUES PRIOR TO IT BEING TURNED OVER TO US. HE STATED IT WAS A DEAD BATTERY PROBLEM. THE ENGINE LIGHT WAS ILLUMINATED. LATER THAT WEEK WE WERE DELIVERED THE VEHICLE AND INSURED THAT THEY COULD NOT FIND ANY PROBLEMS. THIS WAS MAY 1. ON MAY 3, MY WIFE DROVE TO A LOCAL BUSINESS, AND WHEN SHE RETURNED TO THE VEHICLE, IT WOULD NOT START. WHEN IT WOULD FINALLY START THE ENGINE LIGHT WAS ON, AND IT STAYED ON FOR TWO MORE CYCLES OF THE ENGINE. THIS HAPPENED ON TWO MORE OCCASIONS. ON MAY 6, WHEN THE PROBLEM OCCURRED AGAIN WE WERE ABLE TO DRIVE IT TO A LOCAL AUTO SHOP AND HAVE THEM RUN THE CODE. THE READER DIAGNOSED THAT THERE WAS A U0100- "LOST COMMUNICATION WITH THE ENGINE CONTROL MODULE". I DROVE THE VEHICLE FOR SERVICE ON MAY 7. OVER THE COURSE OF THE NEXT SEVERAL WEEKS THE SERVICE PERSONNEL HAVE DISCOVERED NUMEROUS LOOSE WIRING HARNESSES, THOUGH THEY STILL HAVE BEEN UNABLE TO COMPLETELY REMEDY THE ISSUES. THIS ISSUE HAS ALSO BEEN REFERRED TO THE BETTER BUSINESS BUREAU.
Fuel/propulsion system, May 14, 2019
WHEN ATTEMPTING TO FILL TANK WITH GASOLINE, THE PUMP CONSTANTLY SHUTS OFF. I'VE ATTEMPTED MULTIPLE GAS STATIONS AND SEVERAL PEOPLE HAVE TRIED FILLING THE TANK AS WELL. DOESN'T MATTER WHAT THE LOCATION/DIRECTION OF THE NOZZLE IN THE TANK FILL VALVE AREA....YOU CANNOT FILL THE TANK. I'VE TAKEN THE VEHICLE IN 4 TIMES TO THE DEALERSHIP FOR REPAIR AND I AM STILL UNABLE TO FILL THE TANK. THEY HAVE REPLACED THE FUEL NOZZLE, REPLACED THE GAS TANK, REPLACED THE FILTER & COMPLETELY DISASSEMBLED AND REASSEMBLED THE GAS TANK.
Suspension, May 2, 2019
I HAVE A 2017 DURANGO, THE REAR SHOCK ARE BAD ON IT, THE VEHICLE ONLY HAS 26500 ON IT. DODGE CURRENTLY HAS 200+ OF THESE SHOCKS ON BACK ORDER. WITH THE SHOCKS BEING BAD IF I GO OVER A SMALL BUMP IT CAUSES THE BACK END OF THE VEHICLE TO GET LOOSE AND YOU ALMOST LOSE CONTROL OF THE VEHICLE. I'VE LOOKED AT SEVERAL DODGE DURANGO FORUMS AND THIS SEEM LIKE A COMMON ISSUE WITH THEM. I'VE CONTACTS DODGE ALL THEY TELL ME IS THEY ARE WORKING ON MAKING REPLACEMENT PARTS. I'M NOT DRIVING IT CURRENTLY BECAUSE I AM CONCERNED ABOUT LOOSING CONTROL OF THE VEHICLE BECAUSE OF THIS ISSUE. I HAVE BEEN WAITING ABOUT A MONTH OF REPLACEMENT PARTS AND IT'S GOING TO BE A FEW MORE WEEKS BEFORE THEY HOPEFULLY HAVE THE PARTS. ALSO LOOKING AT THE DODGE FORUMS SOME PEOPLE HAVE HAD 3+ SET OF SHOCKS PUT IN THERE VEHICLE WITH THE SAME RESULT. IT DOES NOT SEEM LIKE DODGE IS TAKING THIS ISSUE SERIOUSLY AND I WOULD HATE FOR SOMEONE TO GET HURT OR KILLED BECAUSE OF THIS ISSUE.
Electrical system, Apr 23, 2019
WATER IS ENTERING LED TAIL LIGHTS ON REAR HATCH CAUSING LIGHTS TO FAIL WITHOUT WARNING
Engine, Apr 12, 2019
WHILE DRIVING ON FREEWAY, RECEIVED A QUICK TEMP ICON (POPPED UP TOO QUICK TO SEE WHAT IT SAID), BUT I LOOKED AT TEMP AND SAW THE NEEDLE WAS CLOSE TO THE H (HOT). AFTER STOPPING AT A GAS STATION AND CHECKING THE WATER/COOLANT LEVEL SAW IT WAS ALMOST EMPTY. ADDED COOLANT. TOOK IT TO THE DEALER THE NEXT DAY AND AFTER TROUBLESHOOTING THEY FOUND IT WAS THE LEFT HEAD GASKET WAS LEAKING COOLANT AND THEY HAD TO REPLACE IT.