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2020 Dodge Durango

Problems, recalls and owner-reported issues

Exterior lighting is the leading concern among 55 owner complaints filed for this model year. This is the 21st highest complaint count among 25 Durango model years with reports.

Complaints by model year
  20. 55

Of the 2020 reports, 3 involved a fire. 5 people were injured.

Primary concernExterior lighting22 reports · 40% of complaints
Owner complaints55Filed with NHTSA
Recall relationship2 safety recallsNHTSA campaign records

What owners report most often

  1. Exterior lighting22
  2. Electrical system9
  3. Engine7
  4. Other or unspecified6
  5. Structure4
  6. Air bags3
  7. Power train3
  8. Service brakes3

Recalls and investigations

  1. Air bags, critical fastenersApr 22, 2021

    Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.

    A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.

    Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.

    Campaign 21V280000 on NHTSA.gov

  2. Back over prevention, sensing system, cameraSep 10, 2020

    Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

    The lingering rearview image can distract the driver, increasing the risk of a crash.

    Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

    Campaign 20V191000 on NHTSA.gov

Representative owner complaints: air bags

3 reports, newest first. Show all

  1. Air bags, Mar 6, 2026

    The contact owns a 2020 Dodge Durango. The contact stated that upon leaving a parking lot, the air bag warning light was displayed on the instrument panel. The vehicle was taken to a dealer, where an appointment was scheduled for a diagnostic test to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 21V280000 (Air Bags); however, the VIN was not under recall. The manufacturer was notified of the failure, and a case number was provided. The vehicle was not repaired. The failure mileage was 77,528.

  2. Air bags, May 10, 2025

    I was driving and the passenger active headrest exploded randomly without any impacts happening

  3. Air bags, Seat belts, Jun 19, 2024

    Drivers seatbelt buckle does not register, resulting in active chiming of the unbuckled seat belt alarm and disengaging of the airbag system. Driver must hold the seatbelt with downward pressure continuously in order to register the seat belt and return the vehicle to normal operating condition, and turn off the airbag system warning signs and chiming. Dealership refuses any assistance without payment despite being a vehicle safety system.