2020 Dodge Durango
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 55 owner complaints filed for this model year. This is the 21st highest complaint count among 25 Durango model years with reports.
Of the 2020 reports, 3 involved a fire. 5 people were injured.
What owners report most often
Recalls and investigations
Air bags, critical fastenersApr 22, 2021
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
Campaign 21V280000 on NHTSA.gov
Back over prevention, sensing system, cameraSep 10, 2020
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The lingering rearview image can distract the driver, increasing the risk of a crash.
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Campaign 20V191000 on NHTSA.gov
Representative owner complaints: other or unspecified
6 reports, newest first. Show all
Electrical system, Other or unspecified, May 11, 2026, fire
My 2020 Dodge Durango experienced a severe interior dashboard fire that appeared to originate in the center dash/radio area while the vehicle was parkedin driveway. The fire caused extensive melting and burn damage throughout the dashboard, center console, wiring, and surrounding interior components. The infotainment/radio area and electrical wiring sustained significant destruction, resulting in the vehicle becoming unsafe and unusable. After inspection, the dealership indicated that the radio or related electrical components may have overheated. The estimated repair cost was approximately $33,000 due to the extent of the electrical and interior damage.
Other or unspecified, Sep 29, 2025
Puerto Rico State Government vehicle (Policia de Puerto Rico). Front panel lights show a Warning/safety panel light related to Air Bags. Same as Dodge Charger that have an urgent safety recall by Dodge.
Other or unspecified, Jul 7, 2025
After vehicle battery replacement, infotainment system not working properly, to include the backup camera not engaging in reverse.
Other or unspecified, May 2, 2025
There is a software defect that could result in injury or death: if you forget to turn the car off and exit the car with the car key, there is no warning. I am hard of hearing and sometimes do not notice that I did not turn the car off because I cannot hear the hum of engine, and, because the car uses a key fob, rather than an ignition key, you can leave the car with the key but while the car is still on. I park the vehicle outside, but if I parked it in an attached garage carbon monoxide could seep into the house, something that is known to occasionally result in deaths. The car's software knows that the car is on and knows that the key fob has left the car. At that point, there should be a beep of the horn to warn the driver that something is amiss. Seems like a serious liability issue for the car company and something that would be easy to fix: a software update.
Exterior lighting, Structure, Other or unspecified, Sep 1, 2021
The rear tail lights have a sharp edge that is beak shaped and if you brush up against it on accident it slices into your skin or clothes. I was loading groceries and my arm skimmed over it and sliced a whole piece of skin off. I have researched the incident to see if others have had the same experience looking for a recall or solution after it happened to me and my husband multiple times most recently myself a big cut and I see forums with other people sharing same story.
Other or unspecified, May 1, 2020
I WAS REFUSED MY RECALL BEING FIX BECAUSE I HAD NY PLATES SAYING DUE TO THE VIRUS. I FEEL DISCRIMINATED AGAINST. THIS IS THE SAME AS CALLING A BLACK PERSON THE N WORD. REEDMAN TOLL DODGE SERVICE DEPT IN LANGHORNE, PA. HER NAME IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR