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2020 Dodge Durango

Problems, recalls and owner-reported issues

Exterior lighting is the leading concern among 55 owner complaints filed for this model year. This is the 21st highest complaint count among 25 Durango model years with reports.

Complaints by model year
  20. 55

Of the 2020 reports, 3 involved a fire. 5 people were injured.

Primary concernExterior lighting22 reports · 40% of complaints
Owner complaints55Filed with NHTSA
Recall relationship2 safety recallsNHTSA campaign records

What owners report most often

  1. Exterior lighting22
  2. Electrical system9
  3. Engine7
  4. Other or unspecified6
  5. Structure4
  6. Air bags3
  7. Power train3
  8. Service brakes3

Recalls and investigations

  1. Air bags, critical fastenersApr 22, 2021

    Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.

    A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.

    Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.

    Campaign 21V280000 on NHTSA.gov

  2. Back over prevention, sensing system, cameraSep 10, 2020

    Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

    The lingering rearview image can distract the driver, increasing the risk of a crash.

    Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

    Campaign 20V191000 on NHTSA.gov

Representative owner complaints

55 reports, newest first.

  1. Exterior lighting, Structure, Other or unspecified, Sep 1, 2021

    The rear tail lights have a sharp edge that is beak shaped and if you brush up against it on accident it slices into your skin or clothes. I was loading groceries and my arm skimmed over it and sliced a whole piece of skin off. I have researched the incident to see if others have had the same experience looking for a recall or solution after it happened to me and my husband multiple times most recently myself a big cut and I see forums with other people sharing same story.

  2. Exterior lighting, Structure, Jul 14, 2021

    There is a very sharp side on the back rear taillight that connects with the lift gate. This razor sharp edge has cut myself, husband, and almost my son. The only thing that saved him from getting cut was the sleeve on his shirt. I have reported this issue to Chrysler. An investigation is in process. The man came out to take pictures he also agreed this was a safety issue. Both my husband and I have been left with permanent scars.

  3. Exterior lighting, May 17, 2021

    Water intrusion into the rear tail lights.

  4. Steering, Sep 26, 2020

    WHILE DRIVING A BRAND NEW (170 MILES) VEHICLE AT 35 MPH ON A BUSY CITY STREET THE ELECTRIC POWER STEERING SUDDENLY STOPPED WORKING. A MESSAGE "POWER STEERING UNAVAILABLE" POPPED UP AND THE CAR WAS VERY DIFFICULT TO STEER. I HAD THE CAR TOWED TO THE DEALER WHO SAID IT MAY HAVE BEEN CAUSED BY A GLITCH IN THE COMPUTER. THIS IS A VERY DANGEROUS SITUATION BECAUSE WITHOUT THE ELECTRIC BOOST IT'S VERY HARD TO STEER THE CAR. IF THIS HAD HAPPENED IN A TURN OR WITH A DRIVER THAT WASN'T STRONG THERE WOULD LIKELY BE AN ACCIDENT. THERE ALSO DIDN'T SEEM TO BE A CLEAR EXPLANATION OF WHAT CAUSED THE ELECTRIC STEERING RACK TO FAIL IN SUCH A NEW VEHICLE.

  5. Other or unspecified, May 1, 2020

    I WAS REFUSED MY RECALL BEING FIX BECAUSE I HAD NY PLATES SAYING DUE TO THE VIRUS. I FEEL DISCRIMINATED AGAINST. THIS IS THE SAME AS CALLING A BLACK PERSON THE N WORD. REEDMAN TOLL DODGE SERVICE DEPT IN LANGHORNE, PA. HER NAME IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR