2003 Ford Escape
Problems, recalls and owner-reported issues
Structure is the leading concern among 598 owner complaints filed for this model year. This is the 17th highest complaint count among 26 Escape model years with reports.
Of the 2003 reports, 44 involved a crash and 29 involved a fire. 32 people were injured.
What owners report most often
Recalls and investigations
Power train, automatic transmission, lever and linkage, floor shiftSep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Campaign 15V606000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Structure, frame and membersApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2001-2004 Escape vehicles manufactured October 22, 1999, through January 23, 2004, originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. These vehicles may experience excessive corrosion at the forward attachment of the lower control arm.
A separation of the lower control arm can result in a significant loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will install a newly designed reinforcement cross-brace, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14S02.
Campaign 14V165000 on NHTSA.gov
Engine and engine coolingJul 26, 2012
Ford Motor Company is recalling certain model year 2001 through 2004 Escape vehicles equipped with 3.0L V6 engines and speed control manufactured from October 22, 1999, through January 23, 2004. Inadequate clearance between the engine cover and the speed control cable connector could result in a stuck throttle when the accelerator pedal is fully or almost-fully depressed. This risk exists regardless of whether or not speed control (cruise control) is used.
A stuck throttle may result in very high vehicle speeds and make it difficult to stop or slow the vehicle, which could cause a crash, serious injury or death.
Ford will notify owners, and dealers will repair the vehicles by increasing the engine cover clearance, free of charge. The safety recall began August 3, 2012. Remedy parts are expected to be available in mid-August 2012. Until then dealers will disconnect the speed control cable as an interim remedy, if parts are not available at the time of an owner's service appointment. Owners may contact Ford at 1-866-436-7332.
Campaign 12V353000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleApr 10, 2007
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH ANTILOCK BRAKES (ABS), THE ABS MODULE CONNECTOR MAY HAVE MISSING OR DISLODGED WIRE SEALS. THIS CONDITION COULD ALLOW CONTAMINATION TO ENTER THE MODULE CONNECTOR, CREATING A POTENTIAL FOR AN ELECTRICAL SHORT.
AN ELECTRICAL SHORT MIGHT CAUSE AN ABS MALFUNCTION THAT WOULD ILLUMINATE THE ABS WARNING LIGHT, AND IN SOME CASES, THE MODULE MAY OVERHEAT RESULTING IN BURNING ODOR, SMOKE, AND/OR FIRE. THIS CONDITION COULD OCCUR EITHER WHEN THE VEHICLE IGNITION SWITCH IS IN THE OFF POSITION OR WHILE THE VEHICLE IS BEING OPERATED.
DEALERS WILL INSPECT THE WIRE HARNESS CONNECTOR TO THE ABS MODULE FOR MISSING OR DISLODGED WIRE SEALS, AND REPAIR OR REPLACE THE HARNESS CONNECTOR AS APPROPRIATE. THE DEALER WILL ALSO INSPECT THE CONNECTOR ON THE ABS MODULE AND REPLACE IT IF IT IS FOUND TO BE CORRODED OR DAMAGED. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Campaign 07V156000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderMar 29, 2007
CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
CARDONE WILL NOTIFY OWNERS AND OFFER TO REPURCHASE ANY DEFECTIVE MASTER CYLINDERS. THE RECALL BEGAN DURING APRIL 2007. OWNERS CAN CONTACT CARDONE AT 1-800-777-4780.
Campaign 07E023000 on NHTSA.gov
Latches/locks/linkages, doors, latchDec 20, 2004
CERTAIN 2004-2005 SPORT UTILITY VEHICLES AND CERTAIN 2001-2003 SPORT UTIITY VEHICLE HAVING REAR LIFTGATE COMPONENTS SERVICED WITH 2004 EQUIVALENT COMPONENTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, 'DOOR LOCKS AND DOOR RETENTION COMPONENTS.' THE REAR LIFTGATE LATCHING SYSTEM DOES NOT MEET THE INERTIA LOAD REQUIREMENT IN ONE DIRECTION.
IF THE LIFTGATE IS LEFT UNLOCKED, THERE IS THE POTENTIAL THAT IT MAY OPEN DURING A CRASH.
DEALERS WILL REPLACE THE REAR LIFTGATE LATCH RELEASE ROD, THE RELEASE ROD ATTACHMENT CLIP AND THE DOOR HANDLE RETURN SPRING. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V602000 on NHTSA.gov
Vehicle speed control, cablesDec 7, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH 3.0L V6 ENGINES, THE ACCELERATOR CABLE MAY PREVENT THE THROTTLE FROM RETURNING TO THE IDLE POSITION.
AN UNEXPECTED INCREASE IN ENGINE IDLE SPEED MAY INCREASE STOPPING DISTANCE AND MAY RESULT IN A VEHICLE CRASH.
DEALERS WILL REPLACE THE ACCELERATOR CABLE. THE RECALL BEGAN ON JANUARY 10, 2005. OWNERS SHOULD CONTACT FORD AT 1-866-436-7332.
Campaign 04V574000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 6, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.0L V6 ENGINES, DURING DECELERATION, THE ENGINE CAN STALL.
SHOULD THE ENGINE STALL, A VEHICLE CRASH COULD OCCUR.
DEALERS WILL REPROGRAM THE POWER CONTROL MODULE (PCM) WITH THE APPROPRIATE CALIBRATION. OWNER NOTIFICATION BEGAN ON APRIL 21, 2004. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 04V165000 on NHTSA.gov
Representative owner complaints
598 reports, newest first.
Air bags, Mar 5, 2006
THE AIR BAG LIGHT IS ON 98% OF THE TIME. I TOOK IT TO A FORD DEALER AND THEY SAID THAT THIS IS A FORD PROBLEM, THAT FORD IS WORKING ON IT AND THAT THERE IS NOTHING THAT CAN BE DONE TO CORRECT THE PROBLEM. THEY STATED THAT THE AIR BAGS WILL NOT FUNCTION WHEN THE AIR BAG LIGHT IS ON. ON A RARE OCCASION THE LIGHT WILL GO OUT. *JB
Air bags, Feb 25, 2006
AIR BAG LIGHT WOULD SPORADICALLY COME ON. THE VEHICLE WAS TAKEN TO THE DEALER. THE PROBLEM WAS FOUND IN THE FRONT SEAT BELT BUCKLES, THE SENSORS AND WIRES THAT HELP DEPLOY THE AIR BAGS WERE DEFECTIVE. N CASE OF AN ACCIDENT THE AIR BAGS WOULD HAVE NOT DEPLOYED. THE DEALER REPAIRED ALL THE SEAT BELT BUCKLES. *NM
Vehicle speed control, Dec 7, 2005
THE CRUISE CONTROL SWITCH STOPPED WORKING. *NM
Air bags, Nov 28, 2005
DT:THE CONTACT STATES THE AIR BAG LIGHT CAME ON INTERMITTENTLY. THE LIGHT CAN CAME ON AT ANY TIME WHILE THE VEHICLE WAS BEING DRIVEN. ONCE THE LIGHT WAS ON IT STAYED ON UNTIL THE VEHICLE WAS NO LONGER IN USE. THE VEHICLE WAS TAKEN TO THE DEALER ,AND THEY COULD NOT DUPLICATE THE PROBLEM, THEREFORE , THE VEHICLE HAS NOT BEEN REPAIRED. *AK
Steering, Nov 17, 2005
2003 FORD EXPEDITION EDDIE BAUER: WHEN EXECUTING LOW SPEED TURNS IN EITHER DIRECTION, THERE IS A FEELING THAT THE TIRES ARE RUBBING THE INSIDES OF THE WHEEL WELLS. THERE IS A BINDING OR GRINDING FEELING IN THE STEERING WHEEL AND NOISE OF SUCH CAN BE HEARD MOST OF THE TIME. AS I HAVE SEEN ON PREVIOUS REPORTS, THERE IS ALSO THE SAME CHATTER AND SHUDDER AND VIBRATIONS ALSO. WE TOOK IT IN TO SERVICE DEPT AND AFTER 2 DAYS THEY REPORT THAT THEY COULD NOT FIND NOR REPRODUCE WHAT WE WERE STATING. AFTER A TECHNICIAN TOOK A TEST DRIVE WITH MY HUSBAND, THE TECHNICIAN DID NOTICE A HUMMING SOUND COMING FROM THE REAR OF THE VEHICLE. HE SAID THAT THEY HAVE HAD SEVERAL OTHER COMPLAINTS REGARDING THE REAR HUMMING AND THAT THEY WOULD NEED TO REPLACE THE REAR END. (ALL OF THIS OCCURRING AT 29,000 MILES. AFTER THE REAR END WAS REPLACED, THE ABOVE MENTIONED CHATTER, SHUDDER, BINDING, GRINDING AND VIBRATIONS WERE GONE. HOWEVER...NOW AT 31,000 MILES THEY ARE ALL BACK AND PROGRESSIVELY GETTING WORSE. WE WILL AGAIN, RETURN THE VEHICLE FOR REPAIRS AND WILL UPDATE ON THE MATTER. *NM
Vehicle speed control, Nov 9, 2005
DT: THE CONTACT STATED AT 55 MPH VEHICLE STALLED. THE VEHICLE WOULD TURN ON IMMEDIATELY AFTER AT FIRST. THEN, THE ACCELERATOR WOULD HAVE TO BE PRESSED FOR THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO A MECHANIC AND MULTIPLE COMPONENTS WERE REPLACED, BUT THE PROBLEM WAS NOT FIXED UNTIL THE THROTTLE WAS REPLACED. THERE HAVE BEEN NO MORE PROBLEMS SINCE THEN. *AK
Parking brake, Oct 18, 2005
SO FAR I HAVEN'T HAD ANY COLLISIONS, BUT THERE IS A PROBLEM WITH MY EMERGENCY BRAKES. MY EMERGENCY BRAKES ARE STICKING WHICH IS CAUSING THEM TO RUB AND GRIND WHEN BRAKING. WHEN I ACCELERATE MY ESCAPE JERKS FORWARD. I HAVE CONTACTED THE FORD DEALERSHIP WHERE I GET MY VEHICLE WORKED ON TONIGHT. *NM
Fuel system, Gasoline, Oct 18, 2005
AT THIS TIME I CAN DO NOT HAVE A FAILURE, ONLY A VERY SERIOUS CONCERN. IN THE PAST FEW MONTHS, ANYTIME WHILE MY 2003 EDDIE BAUER EXPEDITION IS TURNED ON, A LOUD "TIN-SOUNDING-POP" OCCURS. IT SOUNDS LIKE THE FUEL TANK BUT I CAN NOT BE SURE WHAT IT IS. IN THE PAST MONTH, THE SOUND HAS GOTTEN LOUDER & LOUDER -- EVEN MORE FREQUENT. THE BEST WAY TO DESCRIBE THE SOUND IS -- IT SOUNDS LIKE SOMEONE HAS LEFT A TIN CAN OUTSIDE AND WHEN THE WEATHER CHANGES FROM HOT TO COLD OR COLD TO HOT, THE TIN CAN "POPS" AS ITS CONTRACTING OR EXPANDING. NO ENGINE LIGHTS OR COMPUTERIZED MESSAGES COME ON. NO PARTS HAVE BEEN REPLACED ON THIS VEHICLE -- I BOUGHT IT NEW IN SEP 2003. *NM
Engine and engine cooling, Oct 18, 2005
I WAS EXITING OFF THE INTERSTATE AND AROUND 35 MPH MY ENGINE COMPLETELY DIED AND I LOST POWER STEERING. I WAS ABLE TO MAKE IT TO THE SHOULDER AND RESTART THE VEHICLE, BUT THE RPMS KEPT BOUNCING AROUND. I TOOK THE VEHICLE INTO MY LOCAL FORD DEALER, BUT THEY SAID NOTHING WAS WRONG WITH IT. I RESEARCHED ONLINE MYSELF AND FOUND THAT FORD HAD A RECALL THAT MATCHED MY EXACT SITUATION/PROBLEM. THE NHTSA ID IS 04V165000. FORD SAID MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. HOWEVER, I FIND IT HARD TO BELIEVE THAT MINE SHOULD BE EXCLUDED CONSIDERING THAT MY VEHICLE IS THE SAME MAKE/MODEL/YEAR/ENGINE TYPE OF THE RECALLED ONES AND MY PROBLEM MATCHED EXACTLY WITH WHAT WAS REFERENCED IN THE RECALL. ALSO MY WARRANTY RUNS OUT IN 2 WEEKS AND I DON'T WANT THE SAME PROBLEM TO HAPPEN AGAIN AND THEN LET THE DEALER FIND THE PROBLEM. IT ALSO CONCERNS ME BECAUSE MY WIFE DRIVES MY CAR AND I'M CONCERNED ABOUT MY FAMILY.*JB
Service brakes, Hydraulic, Oct 14, 2005
WHEN MOVING A SLOW SPEED (10MPH TO 15MPH) A SMALL SUDDEN TAP OF THE BREAKS AND THE BRAKE SOMETIMES WILL GO DOWN FARTHER THAN MY FOOT. ALMOST AS IF WHEN TAPPED THE BREAK KEEPS GOING DOWN WHEN MY FOOT IS GOING UP. THIS HAS HAPPEN 2 TIMES TO DATE. WHEN IT HAPPENS THE TRUCK ALMOST FEELS AS THOUGH I AM SLAMMING THE BREAKS TO THE FLOOR AND ALL PEOPLE INSIDE ARE SLUNG FOWARD. WHEN I AM JUST TRYING TO SLOW CAUSE OF A CAR IN FRONT HAS SLOWED. BUT I HAVE TO TAP THEM JUST RIGHT TO DO IT AND I CANT ALWAYS MAKE IT HAPPEN AT WILL, IT JUST DOES IT EVERY NOW AND THEN WHEN YOU LEAST EXPECTED IT.
Vehicle speed control, Oct 11, 2005, fire
APPARENTLY BRAKE FLUID LEAKED FROM THE MASTER CYLINDER ONTO THE ELECTRONICS CAUSING AN INCREASE IN INTERNAL VOLTAGE CAUSING THE ELECTRONICS TO SHORT OUT CAUSING A FIRE THAT DESTROYED THE WIRING HARNESS. MY CONCERN IS FORD CURRENTLY HAS A RECALL ON GOING FOR THIS ISSUE IN IT'S SUV'S BUT THE ESCAPE IS NOT MENTIONED. WHY? *JB
Air bags, Oct 11, 2005, crash
2003 FORD ESCAPE WAS INVOLVED IN A COLLISION, THE FRONT END RECEIVED MASSIVE DAMAGE. MY COMPLAINT IS THAT THE AIR BAG DID NOT DEPLOY. MY DAUGHTER WAS DRIVING , HIT HER HEAD. THE POLICE OFFICER ON THE SCENE MADE THE STATEMENT THAT THE AIRBAG SHOULD HAVE DEPLOYED. THE CAR IS AT THE AUTO SHOP FOR ESTIMATE, AS OF 10-10-05 THE ESTIMATE HAS HIT 9300.00, WITH MORE EXPECTED. *NM
Other or unspecified, Sep 29, 2005
PERIODICALLY AND UNPREDICTABLY, THE KEY WILL NOT TURN. SOMETIMES, IT CAN BE FORCED, IF YOU ARE STRONG ENOUGH. OTHER TIMES IT CANNOT EVEN BE FORCED. BUT THEN IT WILL WORK THE NEXT DAY. MOVING THE STEARING WHEEL DOES NOT ALLOW THE KEY TO TURN EVEN WHEN TRYING TO TURN THE WHEEL WITH FORCE. MY CAR HAS BEEN TOWED ONCE BECAUSE 3 PEOPLE TRIED AND COULD NOT TURN EITHER KEY I HAVE FOR THE VEHICLE. I'VE BEEN TOLD BY MECHANICS THAT THIS IS A COMMON FORD PROBLEM. I BELIEVE IT IS A SAFETY CONCERN BECAUSE YOU NEVER KNOW WHERE/WHEN YOU WILL BE STRANDED, WHETHER OR NOT YOU WILL HAVE ACCESS TO A PHONE. ONE MECHANIC SAID HE COULD REBUILD THE STEARING COLUMN AND THAT HAD WORKED FOR OTHER PEOPLE WITH THE SAME PROBLEM - HOWEVER, THAT DEALERSHIP WOULD NOT PROVIDE A LOANER CAR SO I WOULD BE WITHOUT ANY TRANSPORTATION FOR 1-2 DAYS. THE DEALERSHIP WHERE I BOUGHT MY CAR HAS REFUSED TO DO ANYTHING BECAUSE THE PROBLEM IS SPORATIC AND THEY SAY THEY CANNOT DUPLICATE IT. THE IGNITION HAS LOCKED 4 TIMES IN THE PAST MONTH. ADDITONALLY - THE ABS BRAKES ONLY WORK INTERMITENTLY WHICH MAKES IT DIFFICULT WHEN MAKING THE SPLIT SECOND DECISION OF WHETHER TO SLAM ON THE BRAKES OR PUMP THE BRAKE.
Electrical system, Sep 9, 2005
MY FORD EXPLORER HAS SEVERAL PROBLEMS WITH THE COMPUTER SINCE NEW. *NM
Electrical system, Equipment, Aug 29, 2005
I HAVE A LOT OF PROBLEMS WITH MY EXPEDITION 2003 SINCE I BOUGHT IT AND I DON'T KNOW WHAT TO DO THE GUARANTEE ITS ALMOST EXPIRED, NOW THE PROBLEM IS WITH THE AIR CONDITION. *JB
Structure, Aug 23, 2005
DT: THE CALLER PULLED THE HOOD RELEASE AND WITH THE HOOD IN THE RELEASE POSITION AND THE SAFETY LATCH ON THE HOOD WHILE SHE WAS DRIVING THE HOOD FLEW UP. THE CALLER SAID THE LATCH THAT HELD THE HOOD FROM THE OUTSIDE DID NOT HOLD WHEN THE HOOD FLEW UP. THE DEALER FIXED IT, AND SAID THERE WAS NOTHING WRONG WITH THE LATCH. THE MANUFACTURER SAID THERE WAS NOTHING WRONG WITH THE LATCH. THE CALLER WAS ABLE TO GET THE VEHICLE OFF THE ROAD. *AK *SC
Tires, Aug 14, 2005
TWO OF THE OEM TIRES ON MY 2003 FORD ESCAPE XLT WERE REPLACED ON 8-12-05 BECAUSE OF TREAD/SHOULD SEPARATION. THEY WERE CONTINENTAL CONTITRAC SUV 235/70-16 (DOT#A3084533602). THE TIRES HAD 17,250 MILES ON THEM AND HAD ONLY BEEN DRIVEN ON PAVEMENT AND NOT FASTER THAN 70 MILES PER HOUR. THEY HAD NEVER BEEN UNDER INFLATED NOR DRIVE FOR LONG DISTANCES. THE OTHER TWO TIRES ON THE ESCAPE ARE LOSING CHUNKS OF RUBBER, BUT THE CONTINENTAL ADJUSTER AT DISCOUNT TIRE COMPANY SAID THEY ARE NOT SEPARATING FROM THE TIRE CARCASS SO CONTINENTAL WILL NOT REPLACE THEM. HE ATTRIBUTED THE LOSS OF CHUNKS OF RUBBER TO DRIVING ON GRAVEL ROADS. THIS CAR HAS NOT BEEN DRIVE ON GRAVEL ROADS. *NM
Power train, Aug 10, 2005
MY 2003 FORD EXPEDITION IS NOW ON ITS 4TH REAR DIFFERENTIAL IN 8 MONTHS. WE STARTED COMPLAINING ABOUT IT IN DEC. OF LAST YEAR AND NOW HAVE RECEIVED OUR FOURTH REPAIR, NOT COUNTING THE 3 TIMES THAT THEY DIDN'T FIX IT FOR SOME REASON OR OTHER. THE FIRST FIX LASTED TWO WEEKS AND LAST AND MOST RELIABLE LASTED 3 MONTHS. I ALSO HAVE ALSO BEEN HAVING A POPPING NOISE AFTER THE HEATER OR AIR CONDITIONER IS RUN FOR ANY PERIOD OF TIME, HOWEVER THAT CAN'T BE REPAIRED, NO FIX AVAILABLE. I AM FEED UP, I CONTACTED FORD CORP DIRECTLY, BUT THEY WON'T HELP ME. *JB
Engine and engine cooling, Electrical system, Aug 9, 2005
DRIVING DOWN INTERSTATE 91 IN MASS. MY 2003 FORD EXPEDITION BLEW OUT A SPARK PLUG. THIS WAS A FACTORY INSTALLED ORIGINAL PLUG . THIS VEHICLE IS EQUIPPED WITH THE 5.4 TRITON ENGINE WHICH SEEMS TO HAVE A HISTORY OF THIS PROBLEM. WE HAD TO BE TOWED TO A FORD DEALER FOR REPAIRS. RE-THREADING THE ENGINE HEAD, REPLACE THE DAMAGED COIL PACK AND A NEW SPARK PLUG. WITH LABOR MY BILL WAS OVER $700. THIS DOES NOT INCLUDE THE TOW FEE AND A NIGHT AT A LOCAL HOTEL (WE WERE TRAVELING FROM OUT OF STATE ON VACATION). UPON RESEARCHING THIS PROBLEM I HAVE READ DOZENS AND DOZENS OF STORIES LIKE MINE INVOLVING THIS TRITON CLASS ENGINE BUILT BY FORD. A SPARK PLUG SHOULD NOT BE BLOWN OUT OF THE ENGINE BLOCK PERIOD. WHEN DOZENS AND DOZENS OF PEOPLE WRITE IN TO SAY THEIR FORD MUSTANG, F150, EXPEDITION, F250, OR EXCURSION HAS BLOWN OUT A PLUG THAT'S UNACCEPTABLE. *NM
Vehicle speed control, Jul 26, 2005, crash
IN JANUARY 2005 I RECEIVED A RECALL NOTICE FOR THE ACCELERATOR CABLE ON MY 2003 FORD ESCAPE SO I PROMPTLY HAD THE CABLE REPLACED AT THE DEALERSHIP. AS I WAS DRIVING HOME FROM WORK ON JUNE 2, 2005 THE ACCELERATOR PEDAL STUCK DOWN TO THE FLOOR OF MY VEHICLE AND THE BRAKES WOULDN'T ENGAGE. AS THE VEHICLE WAS ACCELERATING ON ITS OWN, NOW AT ABOUT 50MPH, I JERKED THE WHEEL TO THE RIGHT TO AVOID THE FAST APPROACHING INTERSECTION AND DROVE UP ON SOMEONE'S LAWN. MY VEHICLE FINALLY STOPPED WHEN I HIT A TREE. I HAD EMERGENCY SURGERY TO REPAIR AND CLOSE AN OPEN COMPOUND FRACTURE AND DISLOCATION OF MY ELBOW, HAD ADDITIONAL SURGERY 6 WEEKS LATER TO REPAIR A TORN LIGAMENT IN MY WRIST, AND HAVE A CHIP FRACTURE IN MY HIP SOCKET. I HAVE BEEN OUT OF WORK ON DISABILITY FOR 2 MONTHS ALREADY (HOPING TO BE ABLE TO GO BACK IN SEPTEMBER) AND HAVE TO GO TO PHYSICAL THERAPY 3 TIMES A WEEK FOR MY ELBOW, WRIST, AND HIP.
Air bags, Jul 22, 2005
DT: THE AIR BAG LIGHT ILLUMINATED WHICH INDICATED THAT THE AIR BAGS WERE DISENGAGED. THIS IS THE SECOND TIME THE VEHICLE HAS BEEN TAKEN TO THE DEALER IN ONE WEEK.. FIFTH TIME TOTAL. THE DEALER SAID THEY WILL FIX IT BY FIXING A BROKEN WIRE OR RESETTING THE COMPUTER. MANUFACTURER SAID THEY WILL TRY TO FIX IT. *AK *NM
Vehicle speed control, Jul 19, 2005, crash
DT: THE CONSUMER RECEIVED A RECALL NOTICE AND HE BROUGHT IT INTO THE DEALER TO HAVE THE REPAIR WORK DONE AROUND JANUARY 27, 2005. THE ACCELERATOR CABLE WAS REPLACED. ON JANUARY 30, 2005, HE STOPPED AT A RESTAURANT WITH HIS FOOT ON THE BRAKE AND THE CAR JUST TOOK OFF GOING 20-25 MPH. HE AIMED FOR A SNOW BANK AND THE CAR FINALLY STOPPED. THE NEXT MORNING HE WAS GOING TO TAKE IT TO THE DEALER. AS HE WAS SLOWING DOWN FOR THE RED LIGHT THE CAR TOOK OFF THROUGH THE RED LIGHT. HE HAD TWO PEOPLE LOOK AT IT, AND THEY COULDN'T FIND ANYTHING WRONG WITH VEHICLE. THE HEAD OF THE SERVICE DEPARTMENT DROVE THE CAR, AND SAID HE FIXED IT. ON FEBRUARY 26TH, 2005, THE CONSUMER WAS DRIVING FROM GEORGIA TO VIRGINIA GOING 55-60 MPH. WHILE MERGING THE CONSUMER TOOK HIS FOOT OFF OF THE GAS PEDAL AND THE CAR LUNGED, HIT SOME GRAVEL AND SPUN INTO THE RAVINE. *AK RECALL CAMPAIGN # 04V574000. *SC *JB
Service brakes, Hydraulic, Jul 17, 2005
MY 2003 FORD FOCUS ZX3 WAS TAKEN IN TO THE DEALERSHIP FOR ITS 20,000 MILE SERVICE AND THE TECHNICIAN SAID THE FRONT BRAKE PADS AND ROTORS HAD TO BE REPLACED. I DISCUSSED THE ISSUE WITH THE SERVICE MANAGER AND SINCE IT WAS A SAFETY ISSUE, HAD THE WORK DONE AND THEN CONTACTED FORD CUSTOMER CARE. THE BOTTOM LINE IS THAT I HAD TO PAY TO REPLACE OBVIOUSLY FAULTY BRAKE ROTORS AND FORD DOES NOT CARE HOW OR IF ITS DEALERS HONOR THEIR WARRANTY. AS A SIDE NOTE, THERE WERE TWO MINOR BODYWORK ISSUES THAT THE SAME DEALERSHIP REFUSED TO FIX UNDER WARRANTY, WHICH WE TAKEN CARE OF BY ANOTHER DEALERSHIP IN MY AREA.
Power train, Visibility, Seats, Jul 14, 2005
I HAVE AN EDDIE BAUER EDITION EXPEDITION (2003) . THIS UNIT CAME WITH OUTSIDE REAR VIEW MIRRORS THAT TILT DOWN AND INWARD WHEN YOU PUT THE CAR IN REVERSE TO ASSIST YOU IN BACKING UP. THE ISSUE I HAVE HAD SINCE IT WAS PURCHASED NEW IS THAT THE MIRRORS DO NOT RETURN TO THIER ORIGINAL POSITION CONSISTENTLY ONCE YOU PUT THE VENICLE BACK INTO A FORWARD GEAR. THIS ISSUE BECOMES A SAFETY ISSUE ONCE OUT ON THE ROADWAYS AS WHEN I GO TO PASS I CAN'T SEE IF THERE ARE ANY VECHICLES IN THE LANE I NEED TO GET INTO. HAROLD ZEIGLER AUTO GROUP SOLD ME THE CAR IN KALAMAZOO, MICHIGAN. THEY HAVE TOLD ME THERE IS NO PROBLEM WITH THE MIRRORS AND HAVE DONE SO MORE THAN ONCE. CAN YOU HELP GET THIS RESOLVED. THE DRIVERS SEAT ALSO DOESN'T RETURN TO ITS PROGRAMED POSITION AND THIS IS AN IMTERMITTEN PROBLEM WHICH ZEIGLER HAD FIXED ONCE AND ITS STARTING TO ACT UP AGAIN! ALSO I'VE HAD REAR END WORK DONE MORE THAN TWICE AND ITS STARTING TO HOWL ONCE AGAIN. THEY ACTUALLY REPLACED IT ONCE COMPLETELY AND REPAIRED IT TWICE, IS THIER AN ISSUE WITH THE REAR ENDS ON THIS MODEL YEAR? THANKING YOU IN ADVANCE FOR YOUR TIME AND CONSIDERATION ON THESE MATTERS. RESPECTFULLY GARY A. ANSPAUGH
Seat belts, Jul 14, 2005
FRONT SEAT BELTS ARE CUTTING INTO THE PILAR MOLDING. THE FRONT DRIVER'S SIDE MOLDING HAS BEEN REPLACED TWICE IN TWO YEARS. FORD STATES THEY HAVE NOT HEARD OF THIS PROBLEM, BUT I HAVE BEEN LOOKING INTO OTHER FORD EXPLORERS IN PARKING LOTS AND SEE THAT IT IS HAPPENING IN MOST OF THE VEHICLES. MY FEAR IS THAT THERE IS NOT A PERMANENT SOLUTION TO THIS DEFECT. BY CUTTING INTO THE MOLDING, THE SEAT BELT COULD GET STUCK AND NOT WORK PROPERLY IN AN ACCIDENT, ETC.