2014 Ford Escape

Problems, recalls and owner-reported issues

Engine is the leading concern among 2,086 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Escape model years with reports.

Complaints by model year
  1. 2,086

Of the 2014 reports, 47 involved a crash and 103 involved a fire. 41 people were injured and 4 people died.

Primary concernEngine725 reports · 35% of complaints
Owner complaints2,086Filed with NHTSA
Recall relationship16 safety recallsNHTSA campaign records

What owners report most often

  1. Engine725
  2. Power train481
  3. Other or unspecified272
  4. Electrical system214
  5. Engine and engine cooling187
  6. Steering151
  7. Fuel/propulsion system121
  8. Structure84

Recalls and investigations

  1. Equipment, electrical, engine block heaterJan 15, 2026

    Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.

    An electrical short circuit can increase the risk of a fire.

    Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.

    Campaign 26V011000 on NHTSA.gov

  2. Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022

    Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

    A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

    Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

    Campaign 22V413000 on NHTSA.gov

  3. Latches/locks/linkages, doors, latchJun 8, 2020

    Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

    A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

    Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

    Campaign 20V331000 on NHTSA.gov

  4. Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018

    Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.

    If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.

    Campaign 18V471000 on NHTSA.gov

  5. Seat beltsJul 25, 2017

    Ford Motor Company (Ford) is recalling certain 2014 Ford F-150 and E-350, 2014-2015 Ford Escape, and 2015 Lincoln MKC vehicles. Improperly manufactured bolts may have been used to install certain seats, seatbacks, seatbelt buckles, or seatbelt anchors on these vehicles.

    The improperly manufactured bolts may fracture. If a seat, seatback, or seatbelt anchor attaching bolt fractures, the affected component may not be properly secured, increasing the risk of injury in the event of a crash.

    Ford will notify owners, and dealers will replace the affected bolts, free of charge. Interim notices informing owners of the safety risk were mailed September 8, 2017. Owners will receive a second notice when remedy parts become available in the fourth quarter of 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S17.

    Campaign 17V472000 on NHTSA.gov

  6. Engine and engine cooling, engineMar 27, 2017

    Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.

    If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.

    Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.

    Campaign 17V209000 on NHTSA.gov

  7. Latches/locks/linkages, doors, latchSep 6, 2016

    Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

    A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

    Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.

    Campaign 16V643000 on NHTSA.gov

  8. Electrical system, instrument cluster/panelJun 24, 2015

    Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Escape vehicles manufactured May 19, 2014, to February 6, 2015, and Transit Connect vehicles manufactured May 11, 2014, to July 2, 2015. Due to a software incompatibility issue, the instrument panel cluster be inoperative including a blank multiple functional display (MFD), and non-functional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."

    If the instrument cluster is inoperative, the driver of may not be warned of safety related issues such as low tire pressures or disabled air bags, increasing the risk of personal injury or a crash.

    Ford will notify owners, and dealers will update the instrument panel software, free of charge. The recall began on August 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C03.

    Campaign 15V406000 on NHTSA.gov

  9. Fuel system, gasoline, delivery, fuel pumpJan 9, 2015

    Ford Motor Company (Ford) notified the agency on January 8, 2015, that they are recalling certain model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014. On April 30, 2015, Ford expanded the recall to cover an additional 45,505 vehicles, including certain model year 2014-2015 Ford Transit Connect vehicles manufactured November 11, 2013, to August 29, 2014, 2014-2015 Ford Fiesta vehicles manufactured April 10, 2014, to June 17, 2014 and 2014 Ford Edge vehicles manufactured April 30, 2014, to May 21, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.

    If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on February 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S30.

    Campaign 15V005000 on NHTSA.gov

  10. Air bagsSep 26, 2014

    Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.

    The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.

    Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.

    Campaign 14V597000 on NHTSA.gov

  11. Fuel system, gasoline, deliverySep 2, 2014

    Ford Motor Company (Ford) is recalling certain model year 2014 Ford Focus vehicles manufactured May 1, 2014, to May 24, 2014, 2014 Ford Escape vehicles manufactured on June 6, 2014, and 2015 Lincoln MKC vehicles manufactured June 4, 2014, to July 7, 2014. In the affected vehicles, the Fuel Delivery Module (FDM) may crack between the filter body and the filter cap, possibly resulting in low fuel pressure.

    A reduction in fuel pressure may result in a vehicle stall, increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the FDM, free of charge. The recall began in September 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S20.

    Campaign 14V525000 on NHTSA.gov

  12. Electrical system, wiringAug 11, 2014

    Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).

    The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.

    Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.

    Campaign 14V495000 on NHTSA.gov

  13. Visibility, sun/moon roof assemblyJul 2, 2014

    Ford Motor Company (Ford) is recalling certain model year 2014 Ford Escape vehicles manufactured October 15, 2013, through October 22, 2013. The panorama roof glass may not be properly bonded to the attaching bracket.

    If the glass panel is improperly bonded, the glass may separate from the vehicle, increasing the risk of a crash or injury.

    Ford has notified owners. Dealers will inspect each vehicle and replace the front roof glass if its production date and sequence number falls within the affected range, free of charge. The recall is began on July 14, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S13.

    Campaign 14V403000 on NHTSA.gov

  14. Structure, body, doorMay 7, 2014

    Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, through April 10, 2014. Due to an assembly misalignment between the exterior door handle and the door outer panel, the affected vehicles have doors that may be difficult to close or may possibly open while driving.

    A door that opens unexpectedly may result in an unrestrained occupant falling from the vehicle, increasing the risk of injury.

    Ford will notify owners, and dealers will inspect and correct the mounting of the door handles, as necessary, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S03.

    Campaign 14V239000 on NHTSA.gov

  15. Air bags, frontal, sensor/control module-inactiveMay 7, 2014

    Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.

    If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.

    Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.

    Campaign 14V237000 on NHTSA.gov

  16. Seats, front assembly, reclinerApr 2, 2014

    Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."

    The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.

    Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.

    Campaign 14V164000 on NHTSA.gov

Representative owner complaints

2,086 reports, newest first.

  1. Engine, Sep 28, 2026

    My car warned me via service light that there was low coolant in my car, so I went to go get it topped off but the guys at valvoline said my coolant was almost completely full. I continued to drive it since the service light turned off, but when I drove it a day later, it suddenly warned me that my car was over heating and I needed to stop immediately. A local mechanic said that my head gasket failed and my coolant hose was leaking. My car only warned me once of the coolant being low, then the light turned off until my head gasket blew.

  2. Engine, Sep 28, 2026

    My car warned me via service light that there was low coolant in my car, so I went to go get it topped off but the guys at valvoline said my coolant was almost completely full. I continued to drive it since the service light turned off, but when I drove it a day later, it suddenly warned me that my car was over heating and I needed to stop immediately. A local mechanic said that my head gasket failed and my coolant hose was leaking. My car only warned me once of the coolant being low, then the light turned off until my head gasket blew.

  3. Engine, Sep 21, 2026

    In the ford escape, when the remote start is activated. The car will show as overheating. I was told it was a known issue with ford. This occurred twice resulting in over 1900 in towing and repairs. Those repairs did not fix issue as 4 weeks later it did it again.

  4. Engine, Sep 17, 2026

    Car is eating antifreeze with no visible leaks. The vehicle overheats if not enough antifreeze. I had to use stop leak just to keep the antifreeze from leaking. The vehicle had a recall fix in 2018 for coolant intrusion by the previous owner but problem is occurring again. Have asked multiple ford dealerships to help but they said the warranty is expired but after doing research I saw that even after a recall occurs if the problem was not fixed even after a warranty expires the company is still liable for repairs. I would like to make a complaint because I feel as if Ford is not honoring their recall policy. Even after correct information was given.

  5. Engine and engine cooling, Sep 15, 2026

    The contact owns a 2014 Ford Escape. The contact stated that the check engine light and low coolant warning light were illuminated. Upon checking the coolant level, the contact discovered that the coolant reservoir was empty. The contact added coolant to the vehicle; however, the coolant disappeared and gushed back into the reservoir. Additionally, upon starting the vehicle, the vehicle hesitated to start and chugged, with a white sweet-smelling smoke coming from the tailpipe while idling. The vehicle was taken to the dealer where it was purchased, and the contact inquired about a free diagnostic test, but the dealer denied assistance. The failure mileage was approximately 104,353.

  6. Engine, Sep 14, 2026

    am reporting a potential safety defect involving my 2014 Ford Escape Titanium 1.6L EcoBoost. While driving, I suddenly heard a pop/burst from under the hood. The vehicle then began producing white smoke/steam. There were no warning lights or temperature warnings before the smoke began. The high-temperature/overheating warning appeared only after the vehicle was already smoking/steaming. I immediately pulled over and stopped the vehicle. Green coolant had sprayed throughout the engine compartment. An independent repair shop confirmed that the plastic return-side heater-hose union/connector broke, causing a severe coolant leak. The shop recommended replacing the connector and coolant, performing a cooling-system pressure test, and a combustion leak test to check for possible engine damage. This failure created a safety risk because the vehicle suddenly lost coolant while being driven and gave almost no advance warning before overheating. The vehicle has not been inspected by Ford for this specific failure. I am concerned because these symptoms appear similar to the coolant-loss/overheating concerns addressed by Ford Safety Recall 17S09 involving certain 2014 Ford Escape 1.6L EcoBoost vehicles. My VIN is not currently listed in that recall. I am reporting this so NHTSA can determine whether similar sudden cooling-system failures are occurring in vehicles outside the original recall population.

  7. Engine, Sep 9, 2026

    My coolant mixing with the oil cause a severe overage. This is what I understood my recall to be about but the FORD dealership refused to fix it on June 1st. Now I’m subject to a very expensive car repair.

  8. Other or unspecified, Sep 7, 2026

    I have been sending email for 2 years. I did not know I could use this form. The back up camera that helps me back up does not operate. Sometimes it show upside down or is not available at all. This is a safety issue for me to operate my vehicle.

  9. Power train, Aug 30, 2026

    When I was about to park, the transmission failed. I couldn’t reverse, and it got stuck in Neutral. I wasn’t able to shift it into Park. When the mechanic came, he said the shifter cable bushing was faulty, which was exactly the part covered by the recall they had previously done.

  10. Electrical system, Aug 26, 2026

    The contact owns a 2014 Ford Escape. While driving at an undisclosed speed, the vehicle lost ABS functionality, and the instrument panel was blank. The vehicle was taken to a local dealer, where it was diagnosed and determined that the instrument panel needed to be replaced and brake system repair was needed. The contact was informed that the part was no longer being manufactured. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,194.

  11. Electrical system, Aug 25, 2026

    Odometer Fraud. The contact purchased a 2014 Ford Escape. The contact stated that while her husband was attempting to register the vehicle, he discovered a mileage discrepancy on the title of the vehicle. The vehicle was a private sale through Facebook Marketplace. The contact reported the issue to the local Police Department. At the time of purchase, the vehicle mileage was 96,105, and at the time of registration, it was discovered that the mileage was 138,000.

  12. Power train, Electrical system, Fuel/propulsion system, Aug 19, 2026

    When im driving sometimes it stalls. I give it gas and car wount go. It only idles.

  13. Other or unspecified, Aug 10, 2026

    1. My backup camera is malfunctioning. 2. I use it for visual safety when I put my car in reverse. 3. The back up camera either does not work or it shows the image upside down. It has not been confirmed by a dealership because it is easy to identify by me. 4. No, it has not been inspected by anyone else. On line, the 2014 Ford Escape Titanium has been identified with these issues however, for some reason my VIN (vehicle) is not on the list for recall. 5. My camera first started malfunctioning IN 2024. I can not have it looked at except at my expense which does not seem appropriate since others of the same year, make and model have been recalled due to the same issue.

  14. Back over prevention, Jul 30, 2026

    The contact owns a 2014 Ford Escape. The contact stated that the vehicle was taken for routine service, and the dealer diagnosed the vehicle and determined that the back-over prevention camera had failed. The mechanic stated that the screen displayed a reversed, inverted, or distorted image. The certified mechanic also became aware that the camera intermittently displayed a black screen before showing an inverted image. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,355.

  15. Engine, Jul 29, 2026

    Coolant leak into the cylinder causing engine failure and need to replace the engine, it is not possible to fix this, must replace engine.

  16. Steering, Jul 28, 2026

    While driving the steering wheel stopped returning to center when in turns and also would occasionally get "stuck" in the turn. A few days after this began, was out driving, notice flashed "power steering failure" and then the steering wheel was not able to be turned. Turned off and restarted the vehicle, the steering wheel would not budge. Had it towed to a nearby mechanic, told me that it was not the power steering but that something inside the steering rack had broken. He stated that he had never seen that before, where the wheel would not budge at all. $1,750 later and it's fixed and running fine. Why was this issue not looked into for safety purposes? Thankfully I was on a straight road and not needing to turn going 45mph.

  17. Latches/locks/linkages, Jul 23, 2026

    The contact owns a 2014 Ford Escape. The contact stated that while the vehicle was parked, the front passenger's side door failed to latch or lock as intended. The dealer was made aware of the failure. The contact was informed that the repair was not covered under a recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 84,000.

  18. Electrical system, Other or unspecified, Jul 21, 2026

    Rear camera intermittently does not work properly. Multiple incidents of the rear camera flickering off and on when in reverse, image is sometimes upside down, or the rear camera doesn't work at all.

  19. Other or unspecified, Engine, Jul 13, 2026

    Coolant is leaking and overheats all the time. It has the 1.6l engine and is being grouped with the 2.0 engine.

  20. Electrical system, Other or unspecified, Jun 26, 2026

    Reverse camera keeps cutting or flipping the image. There was a recall on Fords between 2020-2024 for this reason. I called my local Ford and they said my 2014 escape isn't covered. The issue has been ongoing for the past two years

  21. Power train, Other or unspecified, Engine, Jun 24, 2026

    - Component/ System: (UNKNOWN). Possible Powertrain / Transmission . - YES available for inspection. - My Safety @RISK: mine and my child (passenger) - Problem Confirmed : YES at local mechanic shop and FORD dealer service shop. - Has the vehicle been inspected : YES - Any Warning Lights or Messages prior to Failure: Check Engine (appeared at time of incident) and “Engine Fault: Service now” - When Did the Warning Appear: after it failed (5/2026) NO warning prior to failure. - Vehicle attempts from start to find the proper gear (like a bicycle chain that has come off) - clunky - NO power from first gear up. NO city driving - DANGEROUS to OPERATE

  22. Engine, Jun 19, 2026

    2014 Ford Escape. 1.6L ecoboost engine. Bought the car a couple of years ago from a local Ford dealership. The car was immediately using coolant, but never saw where it was leaking. There was never a spot on the ground where it was leaking. Took car to local mechanic and they replaced water pump. Stating possibly leaking. Car continued to use coolant. A few mornings ago, tried to start car, loud pop sound, white smoke, and engine knocking. Car has 124,000 miles on it. What Now?

  23. Other or unspecified, Jun 18, 2026

    I park the car, it is park. Remove key fob, get out of the car, shut the door, push the lock on the fob, it will auto start, open door punch on the brake , it then turns off and I can lock the car. If I push the break several times before getting out this does not happen. This vehicle was purchased about 2 years ago, used.

  24. Steering, Electrical system, Other or unspecified, Jun 16, 2026

    My 2014 Ford vehicle the steering wheel began to malfunction, then became worse. I took it to Pep Boys Mechanic, they showed me the recall for this issue. I will include the recall attached. The mechanic told me to call Ford they should fix this problem. I called Ford who said since our vin no was not indicated on the recall, but same year make and model are, cannot repair due to vin no not on recall. Then the Ford Dealer Mechanic recommended I call Ford Corporate. I called Ford Corporate who advised not covered since the vin no for this Ford is not in recall, but acknowledged that year make and model is. The recall attached states this recall does not need to be vin no specific. I told both Ford Dealer mechanic and Ford corporate this, and offered to email the recall to them, yet they refused for me to send this. I asked speak to a manager multiple times at Ford Corporate and was told one would call back, but no one ever called me back. After multiple calls I finally got a manager on the phone [XXX] who provided me case no XXX and she denied my claim too, since my vin. No. for vehicle not included in recall. If you read the attached recall my car matches all the criteria for this recall, except the vin no. As per the recall the steering wheel is a safety hazard, that can cause a crash, as stated in the attached recall. Additionally, the other year I had another issue with the bushing, when I went to park in front a store, but the car kept driving almost ran into the store that had all glass windows. Because I pumped the brake and slammed on the emergency brake it stopped. Had it not stopped would have hurt myself, little daughter in my car, and whomever else was in the store. At the time, this bushing was not on recall. Several months later, I received a notice of this recall. I contacted Ford and provided receipts and they reimbursed me. This vehicle has only been inspected by a mechanic at Pep Boys who informed us of this recall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  25. Other or unspecified, Engine, Jun 9, 2026

    Last month my engine suddenly got hot and the engine light came on and I got a coolant alert. All my coolant was gone. I refilled it a couple of times and the same thing happened. I took it to get it repaired and this is what was fixed: removed and replaced the engine coolant reservoir hose and the overflow bypass heater hose. He said that my engine cylinder head is leaking oil. I have a pdf of the repair that was done.